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AMERICAN AIRLINES customer review :  2 January 2010 by Jacqueline Meneses   (USA)

How can technical problems happen twice in one trip? That's American Airlines for you. Don't count on your luggage arriving on one piece either. Four, including mysef, boarded our flight in Sacramento, only to wait an hour and twenty minutes before departing because the aircraft didn't have efficient fuel, thus leaving us less than 10 minutes to connect with our flight in Dallas. Coming back a week later, our departing aircraft was having technical problems delaying our flight an hour and 35 minutes late, missing our connection flight in Dallas,TX. Not to mention the best customer service response you will get is "that's not my problem..." Do not waste your money on this airline. They hand off their responsibilities and before you know it you are stranded with only an email address to contact when you finally make it home.

AMERICAN AIRLINES customer review :  1 January 2010 : by N Werner   (Switzerland)

Booked a flight with AA from ZRH-LAX via LHR (ZRH-LHR was on BA). It was by far the cheapest option and only cost me approx USD 700 incl taxes and fees. The flight out of LHR was delayed for almost two hours due to late arrival of the incoming aircraft and also because the crew decided to board the plane at 11.55am for a 11.10am departure. The ground staff herded all passengers in to the waiting area by the gate and you could only leave that area for the loo if you gave them your passport and went through a full security check before entering the gate area again. Onboard they did apologize for the delay at least and the purser did make professional announcements throughout the flight.Staff on board was ranging from average to disinterested and interaction with the passengers was kept to a minimum. Food was mediocre at best and portions were tiny - the food served is rather cheap and unhealthy. They did come with a snack through the flight (biscuits, sweets, cheese etc) and before we landed we were handed an inedible pizza. Luggage arrived without any problems and was waiting for me after immigration which was appreciated. The return leg was also delayed by around 40 minutes and was overbooked. Food below par and luckily I ate my meal before I flew. Flight attendants were ok but not overly friendly - you can see they do not really enjoy their jobs. As mentioned by others everything looks so old and slightly worn out on American (incl flight attendants). Entertainment consisted of a personal screen in every seat which was tiny and not worth watching since it was not AVOD and the choices were rather limited. I would not recommend it to my friends or family but if they are the cheapest option to LAX and I can fly through LHR instead of JFK I would book them again.

AMERICAN AIRLINES customer review :  31 December 2009 : by C Tomko   (USA)

Atlanta (ATL)-Manhatton KS (MHK). Not bad but spent the night before trying to figure out how to check bag in online (can't do like any other airline). Checked in fine both ways and given seats for my connection. Airplanes extra dirty and needed a good cleaning. Not much info from the cockpit crews. On return flight to Atlanta flight left 30+ mins late after boarding due to new pilots being called out. While we sat no apologies or updates offered after initial announcement. It got me from A-B fairly cheap, but I expected more than a 1980s blast from the past.

AMERICAN AIRLINES customer review :  29 December 2009 : by M Fodor   (Ireland)

DUB-ORD-SDF-ORD-DUB in economy. Not a pleasant experience. The first leg was okay, since there was no one sitting in the middle, but an airline really shouldn't use a 757 on an 8+ hour flight. IFE didn't work, but I didn't miss much - overhead monitors only which can hardly be seen from the window seats. I don't have high standards for catering so that was okay. Chicago-Louisville. Nothing to be said about that, routine flights operated by American Eagle with slight delays. Chicago-Dublin was terrible, fully booked. Really, a 757 is terribe for such a very long flight, especially when it's full. Passengers around me acted atrociously, and although that is not directly the fault of the airline, the state of the aircraft might have added to their discomfort. American Airlines is cheap, but you get what you've paid for: not much.

AMERICAN AIRLINES customer review :  29 December 2009 : by Bruce Hopkins   (Australia)

Booked tickets for my flight to Santo Domingo months in advance - when we checked in we were sitting in 3 separate seats - having told AA that I had a child that needed to be with his mother. They reluctantly changed after we refused to leave the check in counter till they corrected this - they found seats together. On our return journey the same problem. Will I be travelling AA again? Not if I can help it.

AMERICAN AIRLINES customer review :  26 December 2009 : by B Namsil   (USA)

MVD-MIA Economy : forget about the tight seats and the shameful catering, but crew disappeared for 7 hours after immediate take-off dinner service, never responded to calls and not even one "Merry Christmas" in the announcements from cockpit and crew, or just a minimal touch of holiday recognition.

AMERICAN AIRLINES customer review :  19 December 2009 : by Roger Stone   (Australia)

LGA-ORD-JFK in first class and pleasantly surprised with service, food and wine. Novel to travel in an aging MD80 that American Airlines use on the LGA-ORD 'shuttle' but service was exceptional. Return in what seemed to be an internationally configured B757 aircraft which had good seating and again good food, wine and service. Flights all on time and used the Flagship and Admirals Lounges which were also very pleasant with good welcoming staff. Only surprise was that there were no showers in the lounges (unlike Asia or Australia), despite the fact that at American Airlines at O'Hare Airport most of the passengers in the First Class Lounge were international passengers. .

AMERICAN AIRLINES customer review :  17 December 2009 : by J Kramer   (Germany)

DCA-MIA and return on B737-800. Check-in fast. They charge you extra money for travelling with baggage so everyone tries to take the maximum onboard. Boarding took so much time because they had to manage to place many really big bags in the bins. No snacks but they serve cans of drinks not only one cup. Comfort onboard was good, good seats with fair pitch. Nice flight attendants.

AMERICAN AIRLINES customer review :  11 December 2009 : by S Klein   (USA)

Narita-JFK. Not a full flight out on the 777 so managed to snag two seats by the window which was great. Cabin crew on this flight were fast and efficient with meals and drinks - (having to pay for alcohol on a long transpacific is a joke). Dinner was better than usual, good portions including an attempt at sushi. Crew borderline friendly and at least present throughout the flight. Crew announcements clear and in English and Japanese. Self serve snack and drink section set up at the rear of the cabin, not much selection but again - one point for effort. Presentation of meals should be improved and redesigned. In fact, what this airline really needs is a good redesign. Everything just seems so 80's or 90's. Inflight entertainment which was not AVOD, had a really small selection of films and TV Shows - wouldnt they think to put on the entire catalog or at least more for one of their longest sectors? The screen interface looks like it was designed with internet explorer circa 1997 as an inspiration. Seat comfort and legroom better than JAL but should be improved to have lumbar support and include better technology for laptop power and larger better resolution IFE Screens. Cabin clean but should be updated. Prior to arrival in JFK, warm continental breakfast served.

AMERICAN AIRLINES customer review :  9 December 2009 : by Nicholas Barhamson   (USA)

BOS-LHR return. B767-300 ( 2-3-2 layout) from the 80s I swear. Even the purser had huge shoulder pads in her uniform jacket. Flew over on Thanksgiving evening so fairly empty plane, seats 34A/B and 33 H/J on return. Had center row to stretch out on, spouse had the window/aisle combo. We scheduled the journey specifically hoping for fairly empty main cabin and were happy it was. Similar on return flight. Could not imagine being stuck in just one main cabin seat for the duration. Very short seat pitch for a person 5'8", and forget about dinner on seatback tray when passenger in front reclines! Meals & drink service were well- timed on both trips. Main meals were actually satisfactory and included cheese & crackers. Tiny hot croissant prior to landing at LHR, but tasty. Snack of veg pizza prior to landing at BOS could be improved. FAs on way out were friendly, FAs on return not very sociable even when we were genuine and profuse in our "please & thank you's" - where has basic human courtesy gone? 1980's style entertainment with drop-down video screens every 5 rows and only one movie (when magazine stated two movies) and a couple of sitcoms were tolerable, but definitely not as good as Virgin. Cabin temperature was fine, but there are no seat controls for air. Not bad, but not that great.