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AMERICAN AIRLINES customer review :  28 January 2010 by E Dante   (USA)

IAD-DFW-ELP. The first leg of my flight on American Airlines was delayed because of technical difficulties. The big issue is American Airlines never bothered making an announcement, the plane was supposed to leave at 10:30 and it was already 10:40 and we hadn't even boarded! Every time we attempted to get information from AA, all they would say was "We'll make an announcement". Long story short, the flight was over two hours delayed and I missed my connection in Dallas. Luckily American was able to reaccomodate me in the next flight to El Paso, but not everyone was so lucky, in particular the people flying to San Francisco. I would expect AA to make a timely announcement. They clearly knew the flight was going to be delayed, why not make an announcement so customers can start worrying with rescheduling connections? ELP-DFW-BWI : We didn't have seats assigned for the second leg of this flight. I contacted AA several times to make sure I would get a seat with my girlfriend but unfortunately this wasn't possible. In the end we were able to get seats together by trading seats with another passenger, but we didn't get any assistance at all from AA.

AMERICAN AIRLINES customer review :  26 January 2010 by A Epstein   (USA)

I just haven't learned my lesson with American. I have flown them many times before flying economy, and my experience was like many others- at best mediocre with old planes, bad service, and overall bad experiences. However, my recent trip flying first class to London was by far the worst. I arrived seconds after the baggage loading cutoff, and was rudely told off by both of the counter agents. In the end, one of us (there are four) had to book a flight on a different airline the next day and pay over $2,000 in baggage fees because we showed up less then a minute after the cut-off on a slow travel day, during a huge rainstorm which was obviously causing both air and ground traffic delays. To add insult to injury, they downgraded (yes, upgrade opposite) two of our first class seats to coach, and the flight was delayed by a whole hour. They're cheap for a reason 0 the quality and service is the worst out there.

AMERICAN AIRLINES customer review :  19 January 2010 by Eric Schuchardt   (USA)

STL to MCO. The plane was an old and well-worn MD-80. FAs came by once to offer three ounces of soft drinks, nothing else, and were not seen again. There was no in-flight entertainment. This is a two star airline.

AMERICAN AIRLINES customer review :  17 January 2010 by John Estrada   (USA)

FRA to ORD Business Class. I've not flown AA intercontinental for at least 2 years and I was surprised with the food and beverage service, as well as staff overall attitude. I wasn't too impressed with the AVOD or the angled lie flat seat. Food and beverage service better than UA and on par with LF and BA.

AMERICAN AIRLINES customer review :  13 January 2010 by A Morgan   (Germany)

FRA-DFW-BOS-LGA-BOS-SFO-JFK-LHR. Average delay was about 4 hours. But the poor trained and rude service staff members are just the problem. Never got blamed for being a passenger. Got told that AA do not appreciate my business if I would not shut up requesting to be rerouted. The end I missed my families diner on xmas. Airplanes were out old used and dirty, even the newer 777's. Cabin crew seems to dislike passengers as they distract them from chilling back in the galley. Service non existent - meals, there were there on transatlantic leg but not domestic. Flying time from BOS to SFO was 6.55 without a meal.

AMERICAN AIRLINES customer review :  11 January 2010 by D Morton   (UK)

EWR-MIA-LGA in First. Flight out fine. Quiet check in, efficient security. American Airlines lounge policy is perplexing. We were welcomed in with BA silver cards but they only offer you coffee and pretzels reminding you that Domestic First does not qualify for access (despite the website booking telling you it does). Whilst the lounge is a little dull we were glad of it once we got to the gate and joined the scrum for boarding. To be fair AA seemed to organise First/Priority and wheelchair boarding pretty well. Boarded 757 by second door so the First cabin was quiet whilst economy fought over space for overhead bags. Pre take off cocktail, pre lunch cocktail, a reasonable lunch and after dinner cocktails. the First FA was excellent and was constantly there, used passenger names etc - all in all very good. Return flight less delightful. Miami check in a disaster, long queues to check in and for security. Bags do not get checked at check in desk but weighed then loaded onto trolley. Reminded that First Domestic did not qualify for lounge access again as we went in - what is all the fuss! The lounge is ugly, there is hardly any food, you have to pay for drinks. Boarded flight through front door so no welcome cocktail. Return service just ok, same food as outward flight Chicken salad or cheeseburger but no after dinner drinks and the FA didn't offer coffee to anyone seated beyond row 2. Landing into La Guardia only three of four bags arrived. Told it was on the second flight which it was but general disregard for passengers' luggage (about 20 bags did not make the flight) particularly when it has a Priority First tag would make me reconsider booking with American. A premium class ticket and a One World sapphire status holds little weight it would appear. Not worth it for the money.

AMERICAN AIRLINES customer review :  10 January 2010 by M Pinheiro   (Brazil)

Belo Horizonte to Miami economy class. The seats are too close together and unless you are a very short and skinny person you will suffer a lot in a 7.5 hours flight. I would pay a little more to have an extra 10cm between the seats or to limit how much the front seat can turn towards me. Nothing against the crew to make the trip comfortable. It is just the space between the seats for an average person that is bad, really bad.

AMERICAN AIRLINES customer review :  9 January 2010 by Richard Winger   (US)

JFK-NRT-JFK in C class. Despite my 1,500,000 miles with AA, still always a little scared when boarding one of their flights, based on past experiences with their sometimes vicious flight attendants. Again, with reason. When I was among the first to board an almost empty cabin, I found all the overhead space around my seat taken (by flight attendants luggage). I asked one of the ladies where I might find empty space - she waived her hands around the cabin and told me to "just look", adding grumpily that "you don't own the space over your seat". So I sighed, looked and settled in. To my great surprise though, within minutes, the Purser came by to apologize for his colleague's behaviour and even Mrs Grumpy herself came by and made an apologetic noise. So maybe AA's culture that "the passenger is the enemy" is fading? Rest of the flights fine, more than decent food and long sleep on the angled Flagship seats.

AMERICAN AIRLINES customer review :  8 January 2010 by E Mcelroy   (USA)

Every time I use American Airlines, one of our flights is either delayed or cancelled!! And, they don't give you airline dollar credits anymore for it. Our flight from Miami to Bueno Aires was cancelled at the 11th hour and when we got to Miami, there was a line that was 2.5 hours long to get a hotel voucher and food/taxi voucher - by that time it was almost time to board the flight the next day and they just don't care. Also, the flight from Rio de Janerio back to Miami was horrible - their planes are old and outdated Boeing jets, but this one took the cake. Food in Economy class is just horrible, especially the breakfast they served. The seats were the worst seats I have ever experienced for a long overnight flight, and I am only 126 lbs. They were very narrow and hardly any reline. Inflight entertainment on such a long flight was terrible.

AMERICAN AIRLINES customer review :  8 January 2010 by L Reinstein   (USA)

LAX-MIA-EZE, GIG-GRU-JFK-LAX First Class. Flagship lounge in LAX offers a wider array of food, lovely staff and a quiet, updated environment pre-flight. MIA flagship lounge is smaller with indifferent personnel. Flight attendants on all segments friendly and attentive. The seat is comfortable for lounging and sleeping, food and wines very good, though I would have liked a bit more distinction from the business class menu in terms of higher quality and variety. The amenity kit seems cheap. On JFK-LAX, new cradle seats are excellent, and the domestic flagship brunch service as it gets nowadays. Whilst certainly not world class, AA first class is an excellent way to travel.

AMERICAN AIRLINES customer review :  7 January 2010 by Richard Millard   (USA)

DFW-SCL Business. Based on flying AA, a first-time visitor to the US might conclude that the country is a late adopter for new technology. Someone at HQ was sold a completely bogus IFE system, with cumbersome manual entry. It was like a really slow early vintage Windows laptop booting up on the seatback in front of me. I observed lots of difficulty with the system having to be 'reset' for passengers during the flight. And don't expect much better than a thin selection of bland Hollywood content to watch. As for the seating, it looks again like AA was sold more junk. While I have a small enough frame that the 6-abreast 767 seating was manageable, seats certainly aren't flat and seem to be falling apart. Food was surprisingly satisfactory, though the flight attendants characteristically spent much of their time gossiping amongst themselves. US carriers often seem intent on demonstrating that they either don't know how to match world standards - or simply don't care to.

AMERICAN AIRLINES customer review :  7 January 2010 by G Cueto   (USA)

SEA-JFK. Online check in was easy to use and my request for a window seat was honored. The gate agent made it a point to announce over the PA system that passengers should buy their own meals before boarding because "it's a full flight and there won't be enough snacks for sale to go around." I didn't know what to make of that statement! The plane, an old 757, was clean and kept in good condition. Flight attendants (an all-male crew) were courteous. Finally, don't expect much in terms of IFE - the overhead monitors can barely be seen from the window seats.