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AMERICAN AIRLINES review :  8 July 2009 : by C Chiang   (Taiwan)

SJC-AUS on AA after a flight on Cathay from HKG to SFO. My curiosity was why American Airlines belong to the same club which is OneWorld ? They are so different from ground to sky, from people to machine, from food to entertainment. American Airlines FAs have nothing to do on domestic flight. They are bored and we are starving. Both legs between SJC and AUS were on time, the only merit I can think of to AA.

AMERICAN AIRLINES review :  8 July 2009 : by R Findlay   (Ireland)

Chicago to Dublin. The good thing about this flight is that it was on time and the crew were nice - so there is a positive. However the food was horrible, the plane was old fashioned with one screen for one movie at a time - it was dire. Seats not very comfortable and compared to BA, Virgin this was a shoddy service - more like a two star airline by my reckoning.

AMERICAN AIRLINES review :  8 July 2009 : by D Bonner   (USA)

LAX-JFK-CDG and LHR-JFK-LAX: The domestic legs of the trip are kind of a joke. Seats are not that comfortable and the food is lacking. FAs seem to not care if you are enjoying yourself or not. Can't even remember being welcomed onto the plane. Admirals Club in JFK was awful. Overrun with children. They should make people with kids go to a separate area. International flights were better. Seats were more comfortable and was able to actually get some sleep on the planes. The IFE was good and what I would expect in this day and age. The FAs on the international legs were much nicer than the domestic.

AMERICAN AIRLINES review :  29 June 2009 : by G Riches   (UK)

Was travelling first time on this airline from Barbados to Miami with my wife who isn't a very confident flyer. We were one of the first to check in at Barbados and then boarding the plane, we got to our seats and a couple was sitting it them - we said we thought they had the wrong seats, and with that they got their tickets out. We had duplicate seats, we contacted a steward who said you will have to ask the lady in the hi-vis jacket - so back up the plane we went and she said okay, you sit there and your wife will have to sit at the back. I replied "this isnt right" and she simply said "well you might be able to sort something after you take off", and with that she walked off the plane. We managed to find seats ourselves - but what a terrible attitude.

AMERICAN AIRLINES review :  29 June 2009 : by S Srinivasan   (USA)

DEL-ORD-DFW and DFW-MAD, all in Business except for ORD-DFW, which was domestic First. Bought the tickets in Y, but used miles to upgrade. We had the dreaded "trainee" when checking in at DEL, and though it took ages to get checked in, he and the person helping him were friendly. Boarding at DEL was the usual chaos due to queue jumping and crowding the gate, but at least priority was given to premium passengers, and the gate agents were enforcing this. Service was on a standard B777-300 with the new angled-flat business seats. I know some people don't like the new seats, but I found them fine, and managed a little more than 9 hours sleep. The FA was somewhat rude, but the AVOD choices were much improved over my last AA flight, with several recent movies and TV shows. Dinner out of DEL was terrible, wines were fine, and breakfast was decent. ORD-DFW your typical AA domestic hop on an MD-80. Nothing spectacular, nothing terrible, with another breakfast service. Crew didn't bend over backwards for you, but were at least polite. Bags were out on the carousel within about 15 minutes. DFW-MAD on a B767. Ground agents at DFW were good, especially the lady at the Admirals Club. FAs on this leg were also quite good. Dinner was much better than out of DEL, though still not great, and breakfast was again alright. Usual semi-flat business seat on this leg, and again, I found them fine, and got a good sleep. IFE was again AVOD, this time on portable DVD players. The selection was fine, but the sound quality was poor, and made the shows difficult to hear. Bags took forever - almost an hour - to come out at Barajas, though I suspect this is a problem with the airport and not AA. All fights on time, if not a little early. AA's staff seem to be getting better, though still not up to the mark of Asian carriers, and they need to work on their food in biz class.

AMERICAN AIRLINES review :  23 June 2009 : by Ron Miller   (USA)

BOS-STL Econ/First. Due to a mechanical failure was re-routed Boston - Washington DC - STL. I don't much care for AA Connections or what ever it's called because the planes are too small for someone my size - but the flight was not entirely unpleasant - the flight attendant was attentive and the equipment clean. The DCA - STL was perfectly adequate the drinks flowing freely as well as snacks - no meal though. Again, equipment clean even though the flight had just arrived from DFW.

AMERICAN AIRLINES review :  21 June 2009 : by L Dudley   (USA)

AA service has deteriorated a lot recently. None of the staff care and it is very evident whether it's check in, baggage or even the Admirals Club. Was upgraded to first class on my last flight and even the service there was fair at best. Flight attendants read their magazines and did the crossword puzzle. Baggage claim told me to "wait until the next flight and see if my bag is on it" when my luggage was lost - this was at 1:30am! Admirals Club rep told me to wait while she concluded her personal phone call. I could go on and on. They have lost sight of who the customer is.

AMERICAN AIRLINES review :  18 June 2009 : by S Silk   (France)

CDG-MIA, MIA-ORL. A flexible Coach class ticket cost over 1600eurs, was very surprised when asked to pay $5 for a beer. In Miami all AA passengers were kept in the baggage hall, our flight, for over 4 hours, the ramp crew would not unload the aircraft due to storms, yet passengers were calling friends who were collecting from the arrivals building were saying what storm, eventually AA ground staff told us that no other airlines were taking of or landing and that the airfield was closed, however this was not the case, after our flight had arrived two other non AA flights a British Aiways and Virgin Atlantic flight arrived, fortunately they use a different ramp contracting company and all their bags were unloaded and passengers left the airport baggage hall in good time, it was only the AA passengers stranded, with no food or water being available in the hall. Asking AA staff in the baggage hall about my connecting flight to Orlando, they told me that there were many flights to Orlando that evening so would not have a problem reaching my destination. All AA flights to Orlando except the last one that day was cancelled. After I had collected my bags I was told to queue (another 1 hour) to arrange an alternative connection, AA had just transferred me to a flight the following day. I asked to standby for the last flight of the day which they let me do, and found out that I was 1 of 120 other people. Fortunately I eventually got on the flight which was due to take off at around 2200, it eventually took off at 2400. I reached my hotel at 02hr00, 10 hours later than I should have. The return journey was almost as bad, arrived at Orlando Airport at 1230 to checkin for a 1545 departure for Miami. I waited in line for 2 hours before eventually reaching the desk, my departure was delayed which meant that I would not make my connecting flight from Mia-CDG. AA agent transferred me to Continental Airlines and I got on a flight to Newark and then Newark to CDG. Once Continental took over there were no long queues and staff were friendly and seemed organised, they still charged for drinks however. The only down side was that as I was a late passenger on the flight I had a seat infront of an exit row which do not recline, so 7 hours sat upright through the night is a long time. Apart from one AA person at the Miami airport departure gate who seemed caring and helpful, I found the AA staff unhelpful and disorganised. If it can be at all avoided, I will not be travelling with AA again. I can honestly say that my recent trips with AA have been the worst ever.

AMERICAN AIRLINES review :  14 June 2009 : by S Stock   (USA)

STL-SAN return on MD-80 series. It was very cramped and older looking inside. Some of the seats were frayed and faded. When the person in front of you reclines and you have your tray down, things can and will end up in your lap, not fun! The ride was fine, flight crew were average.

AMERICAN AIRLINES review :  14 June 2009 : by Peter Pomeranze   (USA)

Honolulu-LAX F Class. A great cabin crew can make up for a multitude of shortcomings and that was the case with this flight. Overcoming all the service cutbacks the 2 person senior crew was gracious, available and efficient during this 5 hour flight. Food quality, selection and portion size was 3rd rate. The 757 was slightly cramped and a little tattered but was acceptable for this flight. IFE was overhead moniters and poor quality.

AMERICAN AIRLINES review :  14 June 2009 : by M Dorrell   (New Zealand)

Just completed 5 trips on American Airlines within a week or so in Coach/Business and First. All good fares booked online in advance and ontime departures and arrivals - helpful and pleasant check-in staff and friendly and obliging crew. Food ranged from the inedible to the just bearable.

AMERICAN AIRLINES review :  14 June 2009 : by Ron Miller   (USA)

STL-BOS. American does not always perform to the level they should, but when they get it right the really do. Really good breakfast, pleasant flight attendant and gate personnel, and the Admiral Club personnel both in St. Louis and Boston were great.