AMERICAN AIRLINES review : 13 June 2008 : by James Wallace

Customer Rating : 4/5

Orlando to JFK. Using reward miles First Class. Flight on time, older MD-80 plane. Full Lunch served. It started with wine and warm nuts. Several refills on the wine. Salad, sandwich and chocolate chip cookie served on a plate. However, the fasten seatbelt sign was on for the first 25 minutes of the flight for no apparent reason. However, I'm now in the Admirals lounge at JFK and they want me to pay to use my laptop. I'm flying Business Class to Barcelona - go figure!

AMERICAN AIRLINES review : 11 June 2008 : by Frank Gibson

Customer Rating : 1/5

New York JFK to Miami. Boarding time delayed by 30mins, no reason given. Boarded the plane and sat and waited - then it was announced the take-off slot had been missed and there would be a delay of another 30mins. A further delay whilst awaiting arrival of passengers from another delayed flight. Then another similar message but not clear whether it was more delayed passengers or still the first bunch. I suspect that the whole delay was deliberately contrived by AA management to ensure that the delayed passengers (from the incoming flight) were not further delayed by missing our flight. The crew were apologetic and I felt sorry for them having to face irate passengers through no fault of their own. The pilot even announced the telephone number of the complaints dept. During the delay no refreshments were offered, probably because the pilot and crew expected to be released for take- off any minute. The aged aircraft was absolutely filthy on the outside which conveyed the impression of poor maintenance and certainly didn't instil any confidence in it's ability to stay in the air. We eventually arrived at our destination some three hours late mainly due to the couldn't care less attitude of AA management towards their passengers. In all a very poor performance which will certainly affect any future decision to fly AA.

AMERICAN AIRLINES review : 11 June 2008 : by A Neville

Customer Rating : 2/5

JFK to London Stansted Sunday 1 June. Flight cancelled without notice. AA did fulfil obligations by providing overnight hotel and food/drink voucher but as we eventually arrived at the hotel after midnight the restaurant was closed anyway. We opted for an alternative flight the following morning arriving at Heathrow instead of Stansted. AA assured us that AA staff at Heathrow would take care of onward ground transportation to Stansted where most people had cars parked. When we got to Heathrow the AA staff didn't know anything about it. After some delay, the AA staff at Heathrow arranged transport and we eventually got to Stansted. The flight out to JFK had been faultless so a shame that the return journey was such a bad experience. Makes me nervous of booking with them again.

AMERICAN AIRLINES review : 7 June 2008 : by D Daley

Customer Rating : 2/5

MAN-ORD return on a 767. Efficient check in and boarding procedure. Plane clean but very old, tired. and hot. In seat plugs were not working properly, passenger light didn't work, old IFE with screens on the ceiling showing movies that were are least 12 months old or even older and rubbish television shows etc. Cabin crew helpful, in food was average to poor (small portions, but perhaps that was just as well!), seats uncomfortable. Both flights were on time, but AA don't compare favouably to BA, Virgin, Air France, Continental or anyone else for transatlantic travel. New self service check in Chicago for international passengers was a surprise. In Manchester you are grilled by an AA security officer, have all your paperwork check etc and then proceed to check in counter. In Chicago you can use a self service machine, collect you baggage label from an AA member of staff who checks you identity, drop you bag and head for security, it was fairly easy.

AMERICAN AIRLINES review : 4 June 2008 : by Mark Arrowood

Customer Rating : 2/5

LAS to Barbados via Miami economy -a seat on a plane with little concern on customer service or comfort. Las Vegas to Miami was uneventful, found it odd that cabin crew selling Turkey sandwiches at six o’clock in the morning as the onboard snack - seems like something more associated with breakfast would have been a better choice. Had a 5 hourslayover in Miami before connecting flight to Barbados. American has a very inefficient management system in this airport countless times gate assignments were reassigned within the hour before departure causing people to run from gate to gate. It almost seems like the airline found pleasure in toying with the passengers. Boarded flight to Barbados and pilot then found mechanical problems requiring maintenance service. On both flights the not all of the monitors in the overhead were working, it’s that maintenance thing again. However, plane seemed clean and the staff was accommodating.

AMERICAN AIRLINES review : 3 June 2008 : by Stewart Gardner

Customer Rating : 2/5

JFK-Milano. 767-300 aircraft with 30" pitch seats. Much too little for an 8 hour transatlantic flight. Very poor meals service onboard this airline. Staff somewhat friendly but the aircraft leaves little to be desired. AA have a lot to learn from other transatlantic carriers.

AMERICAN AIRLINES review : 3 June 2008 : by Eric Schuchardt

Customer Rating : 2/5

STL to LAS return in economy. Both flights operated on very old MD80s. I like the MD80, but these were badly in need of refurbishing. FAs ranged from mediocre to surly. There was one particular FA who did not crack a smile even once. Is there no customer service training? On the nearly 4 hour flight from St Louis to Las Vegas, during the breakfast hour, only soft drinks were served. Nothing else. AA is an LLC with respect to service, but a legacy carrier with respect to cost. I will look for alternatives for future trips.

AMERICAN AIRLINES review : 3 June 2008 : by F Lauterbur

Customer Rating : 3/5

LAX-JFK on May 28 in First (3-class 767-200) and JFK to LAX on May 30 in First (3-class 767-200). American has advertised an update to these planes - but it consisted only of changing the upholstery on the seats in First and Business. The 767-200 fleet is old and dingy (and loud) with very outdated finishes. the crews were excellent, the American product has deteriorated significantly since severe cost cuts were imposed in early 2006. The food is terrible - and is the same as served in Business Class. As late as 2005, the food was excellent in First. It is hard to see how American can charge a premium for this service. It's a sad and steep decline for a once great airline. United has fully eclipsed AA in this market.

AMERICAN AIRLINES review : 3 June 2008 : by Adrian Storey

Customer Rating : 4/5

BOS-LHR-ORD Business Class. Seats comfortable and at an angle. Crew great and food and wine was good quality. Cannot understand why they serve pre-flight drinks in plastic glasses and use a sparkling wine. AVOD system a bit limited compared to others but adequate.

AMERICAN AIRLINES review : 3 June 2008 : by N Prestage

Customer Rating : 2/5

PVD-ORD-SAN. American Eagle is still just a poor excuse for the old American Airlines service ex PVD. The RJ's are tired, the seating tight and uncomfortable. On time departure but arrived 'early' into ORD, only to have no gate available upon the much heralded early arrival. Held on the remote ORD holding apron for forty minutes. Barely made my SAN connection which was a pretty routine trip on a tired and dirty MD-80. American pales in comparison to what it used to be.

AMERICAN AIRLINES review : 30 May 2008 : by C Ott

Customer Rating : 2/5

Brussels to Chicago O'Hare canceled due to mechanical difficulties. No attempt was made to rebook economy passengers on other same day flights with other airlines (though there was seat availability). Passengers were simply told to reclaim their luggage and meet a bus for the hotel. To their credit they booked us in a nice Sheraton Hotel in downtown Brussels. But I was a day late returning and there was no compensation.

AMERICAN AIRLINES review : 30 May 2008 : by Lee Melbourn

Customer Rating : 4/5

ORD-BOS Coach. Have travelled many north American airlines and found AA the best. Check in faultless and most efficient I have ever seen. Flight on time, service excellent, friendly crew and good choice of beverages and food.

AMERICAN AIRLINES review : 28 May 2008 : by D Horst

Customer Rating : 4/5

LHR-ORD-MCO Economy. B777 London to Chicago clean and fairly new. Good legroom, back of seat AVOD system worked well with plenty of movies. Cabin crew professional, food excellent for economy. Bags arrived almost immediately. Shot through immigration and customs in about 10 minutes, checked my bags with American at the counters directly beyond customs and took the shuttle train to another terminal to get my Chicago to Orlando flight. B757 Chicago to Orlando. Cabin crew as good as London to Chicago crew. Food a snack.

AMERICAN AIRLINES review : 27 May 2008 : by Vera Toth

Customer Rating : 3/5

Boston-San Diego Boeing 757. No separate tv screens. There was one movie playing during the 6 hours trip on the screen in the middle of the aisle. Sound did not work, when it did work it was not loud enough and there was a static background noise. Legroom is only enough for a 5 foot person, taller people have to find a way to fold. Interior of the airplane is very used looking, upholstery on some seats are torn. Drink was served twice, coffee was terrible. Snack 3-4 dollars, food 10 dollars. Do not expect much, you will be OK on this flight.

AMERICAN AIRLINES review : 24 May 2008 : by M Gibbs

Customer Rating : 3/5

JFK-MIA-MGA return for $300. Excellent price, comfortable and convenient flights. Problems arose with ticketing (it took about 20 calls to the call centre to actually confirm my payment had been processed) and the fact that the airline lost my bag in Managua. It took 48 hours to arrive. Agent was helpful, but the airline wouldn't call me on my cellphone because it was a foreign number and too expensive. I suppose AA have taken cost cutting to the extreme which is reflected in the price of the tickets.

AMERICAN AIRLINES review : 21 May 2008 : by David Hopkins

Customer Rating : 4/5

LHR-ORD-LAS economy return. Arrived early for check in as planned flight from LHR was posted as delayed meaning we would miss connecting flight at ORD for LAS. We were allocated good seats on an earlier flight by helpful staff. 777 to ORD clean and in good order, choice of two meals for dinner which were fine and pizza served prior to arrival, again fine. Flight attendants friendly enough and efficient. Flight on time. 757-200 to LAS was well used but clean. As it was a late flight blanket provided if required. Cabin crew were again fine and the flight on time. Both return flights of a similar nature with no problems. Ground and air staff found to be helpful and friendly throughout and all the flights pleasant enough with good legroom and comfortable seats. All in all a good experience.

AMERICAN AIRLINES review : 21 May 2008 : by Kelly Lamb

Customer Rating : 4/5

LAX-HNL Economy Class - American really pulled out the stops to help us after a late arrival in LAX on BA and then the nightmare that is US Immigration. They put us at the top of the standby list for the next flight but advised if we got to the gate as quick as possible we may still catch our original flight. After some que jumping, thanks to a very kind American lady, we made it to the gate 5 mins prior to departure, the attendant at the gate phoned the aircraft who had no porblem in letting us on as long as we didn't mind not sitting together. The flight itself was good, clean aircraft, friendly, efficient FA's and plenty of room. My husband enjoyed his purchased sandwich, which at a cost of $5 was really good for the size and quality. A slight problem on arrival as the desk clerk couldn't seem to understand that they should deliver our bags to the hotel as this was out intended flight and the delay at LAX meant our bags didn't make it with us, however we decided to wait the 2hrs for the next flight and our bags arrived on time as expected. Overall a good experience.

AMERICAN AIRLINES review : 17 May 2008 : by R Saraf

Customer Rating : 1/5

DEL-ORD poor flight experience. The 777 was clean but service was worse than horrible. They served a cold meal twice on a 15 hour long flight. The inflight entertainment had no Indian movies even though it originated from India. In all the experience was poor even though the flight was on time.

AMERICAN AIRLINES review : 10 May 2008 : by Mark Brentz

Customer Rating : 4/5

DFW-NRT First Class - cabin crew extremely welcoming. Food excellent, although the wine selection was somewhat limited. The only complaint from this flight is the video system didn't work. I tried to watch a movie via cassette and it was extremely scratchy and noisy. The seats are extremely comfortable, especially when reclined fully. Even being 6'4" I was able to stretch out.

AMERICAN AIRLINES review : 30 April 2008 : by J Campos

Customer Rating : 3/5

JFK-EZE on an ancient 767-300 with poor air quality. Flight attendants indifferent and most of the flight spent either chatting about their last party or snoring in their business class seats located between Economy and Business class sections. On our return, we arrived a tad late to the airport (beware, peak hours on Buenos Aires highways). The airport scene is simply chaotic with no effort by AA to organize. B777 with good leg room, comfortable seats (I'm 6'1"/230lbs) and awesome flight attendants. I learnt that AA actually has a base in Buenos Aires and, unlike US-based aircrew, these attendants are happy to work with American. JFK crew is just not bubbly, unless you're interested in overhearing their late night gossip. MIA-LGA was uneventful in a crowded aircraft with simply unhappy passengers. Does AA not get it: improve your aircraft, people will be happier, and flight attendants may also enjoy their jobs.

AMERICAN AIRLINES review : 30 April 2008 : by D Schmeisser

Customer Rating : 4/5

GRB-ORD-HNL return, during the week Aloha and ATA went down and AA had the MD80 mess. Planes clean, no missed connections, flights very full but service efficient. The Asian chicken wrap was actually quite tasty and substantial, and at $5 was cheaper than what you'd pay at an airport concession. Advantage Gold status is really any advantage (Row 21 on a 767 has regular recline and a lot of extra leg room). AA really need to work on IFE - movies are really dull; on the other hand, music choices are good.

AMERICAN AIRLINES review : 30 April 2008 : by Tim Powell

Customer Rating : 4/5

I have perhaps a biased view of American as an Executive Platinum cardholder flying well in excess of 100,000 miles a year with them. I find the AAdvantage program vastly superior to anything else in its class, the 8 one-way system upgrades highly welcome, the ability to upgrade from a full Y/B fare to business for roughly the same miles earned for the transatlantic round trip and in general terms an efficient and friendly cabin staff. American suffers from ageing aircraft and some truly abismal hubs, think MIA, or ORD in the winter but at the same time, operates at the magnificent D terminal at DFW. I find my regular trips to and from Miami and beyond from Madrid to be a pleasant and enjoyable experience and keep coming back for the miles

AMERICAN AIRLINES review : 29 April 2008 : by Sue Bartlett

Customer Rating : 1/5

Flights booked LGW to DFW with onward connection to Pheonix back in Feb 2008 flying out on 22.5.08 to include a friends/relatives free upgrade. Had a phone call from our friend based at Gatwick on 25.4.08 informing us that our flight had been changed from LGW to LHR with no notification from AA. When we contacted them to enquire as to why, they could not have cared less just treated it as one of those things that happen. We had airport parking and hotel booked at Gatwick all arranged. If we had wanted to go from Heathrow we would have booked with BA. Now re-booked new flights with BA and flying direct at more expense. AA have offered a full refund but this will take 3-4 weeks to be processed even though the payment was out of our account instantly. Not very good service at all and we have not even flown with them yet!! Will never use again. Not impressed

AMERICAN AIRLINES review : 29 April 2008 : by C Simson

Customer Rating : 4/5

LHR-LAX; SFO-JFK; JFK-LHR. Apart from snow and ice slowing up our departure, the outward flight to LA was fine. FAs decided to serve us lunch earlier due to us having to wait on the plane for the de- icer before take off, and they were pleasant. The kids loved the seatback IFE and everything worked. SFO-JFK was perhaps the worst of the three but not that bad. Our fault for not realising that you had to pay for meals on domestic flights! The flight home was problem free. JFK was deserted for the red eye flight and we had plenty of help swiping our passports through the self service pods and getting our bags checked in. I would fly AA again. The food was fine, service great and it helped to make this much anticipated holiday to the States a really special one.

AMERICAN AIRLINES review : 27 April 2008 : by S Koenig

Customer Rating : 3/5

DCA-MIA in Economy. Relatively short (2 1/2 hour) flight. No food, not even snacks, but that seems par for the course. Check-in process at DCA rather slow, due to one person having problems purchasing tickets, but AA was able to check our luggage all the way through to Brazil, even though we were switching to TAM Brazilian Airlines in Miami (that did not help us with boarding passes, however). Considered buying upgrades to First Class with miles, but would have cost 15,000 miles and $100 each. We did depart about 15 minutes late, seemingly largely due to people insisting on taking carry-on bags the size of small cars (we did see one person with a particularly large bag forced to check her bag at the gate).

AMERICAN AIRLINES review : 26 April 2008 : by Clive Thomas

Customer Rating : 4/5

LHR-BOS return in C (B upgraded by 10k miles each way). Half full C cabin on both flights - new config out, old back. Struck lucky with FA's both ways - charming, helpful. Food usual AA C - OK and plenty of it but not fabulous. On return, I commented to FA that I can't buy Canada Dry Club Soda in UK, and 10 minutes later she gave me a 6 pack in a carrier bag to take home. New cabin AVOD is OK, but content remains weaker than BA or Virgin.

AMERICAN AIRLINES review : 23 April 2008 : by L Middleton

Customer Rating : 1/5

Service on this airline keeps getting worse. On a recent Delhi to Chicago segment, business class, I had to sit 15.5 hours in the dark in a seat with no IFE and worse, no overhead light. Both were broken and cabin full. Since flight is east to west all during night, and cabin lights are out, it was impossible to work or read. Why can't AA maintain its planes? The aging 777 itself needs refurbishing or at least a good cleaning. It had the old style 'lounge' seats not lie flats as on Jet Airways and BA. Food mediocre at best - though it was hard to see it in the dark cabin. Crew not really friendly but not snippy / unhappy as they are on most AA domestic flights.

AMERICAN AIRLINES review : 23 April 2008 : by M Laitinen

Customer Rating : 2/5

LHR-ORD, 777, plane clean, seat and space like any other, food disappointing, own screen but movies old and boring, on time. ORD-CDG, old 767 but clean and in good shape, seat more comfortable, food edible, main screens only, movie 5 years old, on time. Service was there when needed but very indifferent and not a single smile on either flight. Drinks 5$ each. Expectations were low based on previous experiences and other reviews - still got me and my luggage there and back safe and on time.

AMERICAN AIRLINES review : 23 April 2008 : by Kenneth Steel

Customer Rating : 2/5

Got caught in the MD-80 snafu while flying AUS/YYZ. I was rebooked four times and each time repeatedly asked if I would like a refund. It was very evident AA staff were trying to make passengers go away. After the fourth one fell through they finally gave in and rebooked me on another carrier. But because they bought me a one-way ticket I got the dreaded "SSS" on my boarding pass and was subjected to extra security screening. And don't get me started on the TSA staff - it was a huge joke to them.