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American Airlines customer review :  10 February 2010 by Kevin Kozinchik   (UK)

LHR-LAX-SFO-JFK-LHR. I would say a mediocre experience at best, which is pretty standard for AA. The planes are old, dirty and outdated, as are the international flight attendants - not to mention grumpy and very unhelpful (they are not there to serve you but are there for "your safety" only - actually had that announced on a flight). I think the word "service" is something that has long been forgotten by American Airlines. Each and every flight (except upon arrival into LHR) we had to wait over 30 minutes for our bags to be delivered, we had a broken TV on both of the international legs (when we hit the call button to get help with it we had to wait around 15 minutes for a flight attendant to arrive and this was not during any kind of service. They reset it twice and after said, "sorry, you can find another seat if you want." Virgin at least offers a portable DVD player when their screens break), on a 6.5 hour flight from SFO to NYC there were no individual TV's but rather one TV hanging in the middle aisle that could not be seen from the window seats, etc. To top it off they now make you pay for bags and lift your own bags onto the conveyer belt after check in. If it were that much cheaper than other airlines that offer MUCH better service then I could accept it but they are not. I hope they can get it together before they alienate more of their loyal customers (I used to be a platinum member of AA).

American Airlines customer review :  10 February 2010 by T Jay   (USA)

EZE to JFK non-stop in coach. Boarding in EZE hectic - the design of EZE does not provide each gate with enough space. Onboard, crew were friendly and accomodating, which was a huge surprise. Meals (dinner and breakfast) were surprisingly tasty and adequate in size/quantity. Seats comfortable - lucky enough to have bulkhead, which provided good legroom. However, would have liked the seat to have reclined an extra inch or two as I think they do on some airlines. AA's 777 coach configuration is 2x5x2; they need to switch to 3x3x3. IFE was sufficient for the flight - personal screens not on demand, but movies re-started every half hour or so (they must have several tapes of each), so almost as good. Arrival into JFK smooth and efficient. From the plane to a taxi in a matter of minutes.

American Airlines customer review :  10 February 2010 by Timothy Clark   (USA)

I have only flown AA one time and have to say I will never travel that airline again. First their reservations department doesn't seem to be able to take care of any questions or concerns that you may have. I needed to pay the $100 (outrageous) fee to carry my 6 lbs dog on the plane in a crate to sit under the seat in front of me. They are the only airline that was not able to take the payment when booking, I had to wait to pay it at the airport. I tried to request an isle seat through them and they could not do that either. Every time I called they told me I needed to talk to the desk at the airport. Once I checked in to begin my flight, I asked for an isle seat if there was one available. The ticket agent said there was and placed me in it. Well as I got on board the flight I was of course put in a window seat. After we finally landed in DFW, we sat on the tarmac for about 20 minutes waiting for another flight to leave our gate, thus causing me to miss my connection. I went to the ticket agent to find out what I needed to do and they had rescheduled me for another flight, 8 HOURS later! In between there were 5 other scheduled flights from there to San Diego. I tried for a stand-by to get home earlier and they placed the other stand-by passengers in front of me for the flights. When checking into the flights the agents gave me grief about carrying on my pet and it was just a hassle. They could give me a free first class around the world trip and I would never travel with them again.

American Airlines customer review :  10 February 2010 by G Preis   (USA)

JFK-Barbados-JFK. Flight down in coach. Complimentary beverage service only (soda / water / juice - there was no water for hot drinks due to frozen water pipes). Mediocre in-flight entertainment on ceiling monitors. Movie started with no announcement. Followed by shorts. FAs did their jobs. Return speedy check-in. I was upgraded to business and it was like night and day. Full reclining seats, big pillow and quilt, meal service, AVOD with lots of choices. Attentive FAs. Very interesting contrast between rear and front cabins.

American Airlines customer review :  8 February 2010 by K Wright   (UAE)

DEN-DFW-LHR-AUH. LHR-AUH portion was a BA codeshare. This trip demonstrates why AA is a 3 star airline. Good thing I arrived at DEN very early. Had to be rebooked on an earlier flight due to delay on my ticketed DEN-DFW flight. The DEN agent friendly and efficient in rebooking me. DEN-DFW on an MD80 long past its prime. DFW-LHR 777 was on time. However DFW should upgrade its catering as the dinner was rather poor. On this flight I ended up with an empty seat since the passenger next to me decided to move since his inflight entertainment system shut down after takeoff. So his problem enabled me to be more comfortable this part of my journey. Otherwise it would have been misery. Then prior to landing, the captain announced he decided to skip the pre-landing breakfast due to turbulence, which I never even noticed. So no food for 7.5 hours. The service on the BA portion was better than on AA. Cheap ticket meant very cheap service.

American Airlines customer review :  3 February 2010 by K Wright   (UAE)

AUH-LHR-ORD-DEN. The first flight was on a BA codeshare from AUH-LHR. All flights on time. This routing was inexpensive compared to other options. ORD-LHR offered two hot meals, which was nice. The food was surprisingly good and in decent quantity. There were abundant beverages inflight. Inflight entertainment seemed to be working during the flight. Good selection of games, not so for music and movies. Crew attentive and friendly. ORD-DEN Crew friendly. The MD80 had seen better days, but was clean and got me there! I think service on AA was better than on BA.

American Airlines customer review :  30 January 2010 by Simon Banister   (UK)

LHR-ORD. The flight was less than half full which means that this review is a little biased on this leg of the trip. Check in self service, with very little help offered when the machine got stuck, given bulkhead seat when dropping off my bag at the bag drop which was nice. Sitting at the gate the captain came around and introduced himself and asked everyone where they were from and where they were going, a very nice touch but I am sure that it is not the norm with every flight. Boeing 777-200 was clean and economy was empty so nearly everyone had a row to themselves. IFE was on par with BA, far behind Virgin and Emirates, but the movie selection was good and everything worked. The food was okay, service again on par with BA, food however awful and very small portions. All in all decent flight, not my best and not the worst! I reserve judgement on whether to fly with them again after my return flight !

American Airlines customer review :  30 January 2010 by D Pawliuk   (USA)

LGA-MIA-EZE-JFK. It's not a true first class experience, no pajamas, no good champagne before take off but the flight attendants were friendly. Food quite good and drinks flowing throughout. However since this is a night flight, it's really only a three hour service flight as after dinner one does go to bed for basically the rest of the flight. The seat is comfortable and private - as private you can get with a cabin that has 16 seats in it. The way back was basically the same, however the food was not as good, but again the flight attendants were friendly which was quite a surprise. American does have a very long way to become on par with an Asian Carrier, but for this flight I would say they were trying their best.

American Airlines customer review :  28 January 2010 by J Priest   (USA)

I don't know where to begin except that every initial flight you take is delayed but magically every connecting flight is on time. Horrible customer service, no respect, care, or consideration for the traveller. Their attempts to assist you when you are stranded at an airport are pathetic and overall one of the worst series of flights I have ever had. Both going out and coming home. Without going into a 3 page story of my woes all I can say is it is probably worth the extra $40 or so per ticket to fly another airline especially since you may be paying that to stay in a hotel because of delayed flights. It's embarrassing that they have American in their company name.

AMERICAN AIRLINES customer review :  28 January 2010 by S Donnelly   (USA)

MCO-MIA-BOG. Inflight, the crew was polite, and offered decent service. However, American needs help with it's airport services. They seem a bit disorganized with baggage, and most of the staff in the airports were impolite, at best. This seemed particularly true in Miami, which, is a disorganized mess of an airport. However, if Avianca for example were cheaper, I would opt to take them over American.