American Airlines Passenger Reviews and American Airlines Customer Trip Reports

American's status is worthless. Gold level, and I'm still being charged a baggage fee? No fast track through security? What's the point of choosing American regularly with thus low level service. Currently waiting 3 hrs for a quick trip ORD to Nashville having nothing to do with weather.

We took an inbound flight from Salt Lake City to Los Angeles. The flight got cancelled and the staff were rude. Our flight was rebooked to Delta Airlines, but Delta didn't know that. We were lucky to get on the flight. Never again!

I just flew from Texas to Hawaii. I truly dislike the $25 fee for 1 piece of checked luggage as well as the fee for food. An 8 hour flight and not even a pack of peanuts served, pitiful! Only 1 movie played within that 8 hours and then to beat it all on the return trip the TV was not working and the next one was too far away to see. There were no pillows distributed. Why don't you include the checked luggage and the food in your ticket price?

Left for Miami from Tallahassee this past Monday and returned this past Thursday. In Miami for the return trip to Tallahassee on the 4.45 plane they swore was on time, finally got on a plane at about 12am which I believe was supposed to take off at 8 or 9 originally. My original flight was cancelled for mechanical reasons after it arrived hours late and then underwent an hour of maintenance. On the way to Miami, my 12pm flight was overbooked because the morning flight had been cancelled. They were offering $500 vouchers for anyone willing to give up a seat yet in Miami they made us wait hour after hour for almost 10 hours and offered only hotel rooms after 9pm when people started to get angry. I will never fly American Airlines again. Your flight will change gates so often the information boards are wrong. Don't sign up for flight updates because you get the wrong information.

AUS-PSP-AUS via DFW, Main cabin extra. Comfortable clean MD80 on all flights. Legroom great with Main Cabin Extra, All flights just about on time, checked 2 bags, all arrived within a reasonable amount of time. A few bottles of wine, a few buy on board snacks and we arrived at our destination. Always been a fan of AA and still am. As I fly more and more ZI like the a la cart pricing. Want more legroom, pay a reasonable fee, want some food options, its reasonable, checking luggage, okay I pay $25 for it. Finally you can get what you pay for.

For the first time my husband and I flew business class, aka: first class for American. We should have saved our money because it was definitely not a first class experience. We had to pay for wi-fi that did not work. The flight attendants were rude, the seats were very uncomfortable, the food was barely edible, and they pumped in loud muzak so you could not sleep or read. Asked for a pillow to relieve my back pain and was refused. When we landed, the docking station was broken and we were rudely told to sit down so that our plane could be towed to a new arrival gate. A total waste of money.

Two recent trips on AA - 6/3 and 6/8 STL-BOS return vis ORD in 1st class. I found all the staff I dealt with helpful and friendly - all flights on time - food good and plentiful - drinks service also very good.

Just a short flight to report on, but a very positive experience indeed. True that several reviews on here have been damning, but what does one expect to get from a flight of less than 2 hours duration? I flew MSY-MIA on what appeared to be a nearly new Boeing 737-800, every seat was taken but still enough room to manage. True that one needs to pay a nominal amount for hold baggage, but during the flight tea, coffee and soft drinks were free. Do you really need a free glass of wine or beer or such a short flight?. Flight operated to time and service was good too.

Purchased a ticket months ago, I needed to be in Kentucky for a wedding. I'm still at the airport waiting. I arrived an hour prior to flight time. I didn't get checked in until 20 min later, which was two minutes after the baggage check in limit. Told they couldn't put my bag on the plane. I got redirected at least 4 times. Staff member I ended up with, did nothing to accommodate me! She was rude and asked for my credit card. Charged my card a baggage fee before even telling me that she was putting me on standby flight 6 hours later. Gave me no time to catch my breath and think. At this point, I could have driven the trip to KY in less time! Customer service at Chicago airport, is embarrassing.

ORD-MIA-LIM on 5/23/2013. New 737 from Chicago to Miami - Coach seat. Flight attendants were good - came through the cabin frequently over 2.5 hour flight. As ExPlt I received a complementary food item and drink. 757 from MIA-LIM. Arrived at the gate and heard my name - received an upgrade to Biz Class as coach was oversold. Surprised to see upgraded seats (lay semi-flat) including decent videos and flight map - so had a great overnight flight. Quick dinner served (tasty) and then 3 hours of sleep and ontime landing in Lima. Again - flight attendants came through the cabin with water and let people sleep until 30 min before landing and still offered us a quick fruit snack.

San Francisco to Chicago. My wife and I attempted to select our seats together ahead of time but told there were no seats available. While talking to others on the plane, they had the same issue. My wife and I ended up sitting 10 rows apart from each other and both in the centre seat, despite purchasing our tickets months in advance. A very big negative for AA. Flight was comfortable enough. Problems with the in-flight video, the sound was all messed up, but nobody fixed it, perhaps nobody complained. Food service was fine. One flight attendant was exceptionally rude as people were getting on the plane. A woman was practically shouted at and was met with exasperated sighs when she tried to place her purse in the overhead compartment. If there is not enough overhead space for everybody, perhaps they should start allowing a free checked bag. The flight was comfortable enough, there were crying babies, but AA can't help that, and the weather caused a delay in landing, but not many complaints.

No way to reserve our seats because travelling with infant, even though booked our tickets 8 months ago, could not even purchase seats, so American Airlines assures that they will do all they can to seat family members together. We have 5 kids, eldest being 9 and youngest 1 year 8 months. They could not assign seats for us together, after arguing got 2 kids seated in the middle of the plane, my wife and a kid rear left, and me with a kid and an infant in the last row. Flight was 3hrs 45mins, and we had to pay for everything on board with ridiculous prices, most things we requested from the menu were not available. For our connecting flight from JFK, another airline was involved, so American Airlines did not issue boarding passes, even though they are the same group (One World). I checked in on my mobile but American Airlines failed to add my infants name on our reservation. After landing in JFK, my infant was not be allowed on the plane. Went to American Airlines desk, and the answer was stay in line. I left and went to the Finnair desk. I highly recommend any other alternative if you can.

LAX-JFK-LAX in Biz. The flights were alright. Coming off the Qantas A380 and onto the geriatric 767-200 was like stepping back in time. Crew acceptable, catering average. Don't drink on flights and don't use IFE so can't really comment on that. They got me there safely but with no panache, pretty-much on-time, but ordinary.

Boarded a flight out of Vegas on the way to Columbus, Ohio with a layover in Chicago of 50 minutes. Plane delayed in Vegas. Ended up being 1.5 hrs late, missing our flight. While on-board the first plane, I tried asking a stewardess what the procedure would be if we missed our flight, to which she replied I was "freaking out for no reason", since "chances were that our flight in Chicago would also be delayed". Well, it wasn't. We ended up having to stay at the Chicago airport an extra 2 hours beyond the beginning time while we awaited another flight. The seats for me and my companion were now lost and we had to be separated on the ride home. The staff in Chicago didn't even make eye contact with me when I politely asked if the terminal we were at (it got switched twice) was the correct terminal for the upcoming flight. The staff throughout were extremely unprofessional, unhelpful, and rude. It was a scary experience that I would never wish upon myself or another again.

We just flew from REC Brazil to MIA and it was a terrible flight. We were on a 757 which was really old. After about 30 mins into the flight the forward ECC bathroom stopped working - I mentioned this to one of the crew and I was told "it is not the only thing not working on the plane" - gives you great confidence. Shortly after the TV system broke, as we were on the old plane it was the overhead ones. After that we had a meal service and when the crew did the collection a fork was on the ground, the man sitting on the other aisle told the crew member and he said the cleaner will get it. The was one of the rudest flights I have been on and will not fly AA again.

My husband and I flew from Orlando to Dallas on 27th May at approx 13.45 hrs. Seated at the exit row. Flight attendant seated on take off near us was very engaging. We had had some travel difficulties prior to this trip, she gave us great attention to make sure our flight was enjoyable.

Round-trip flight from DFW to LAS (Vegas), with return, in early May went quite well. No delays at all. All airline personnel were at least cordial. Seating a bit tighter than I recall from years ago (have not flown in 20 years). The tickets were booked through Expedia and wheelchair assistance was requested because it's somewhat painful for me to walk long distances through large airports (and I tire easily). That was promptly provided at DFW, but waited a long while at Vegas McCarran. No one showed up, so had to force walk and almost missed return flight to DFW. Beverage service could certainly be faster during flights, but on return, my preferred beer (Coors Light) was out-of-stock, so I was provided a complimentary Bud Light. That was nice. Otherwise, I was reasonably pleased with AA and have already scheduled another trip.

Flew last week and had a decent flight with only a few problems. Flight left only a few minutes late and made up the time in the air. Flight was comfortable with little turbulence. Enjoyed the in-flight entertainment. The biggest issue is that when attendants came by for service, and I asked for some dinner the flight had run out of all their food. All they had left was peanuts and cookies. I was told that "most people eat dinner before they board" which I had not. The attendant was not apologetic and I was still charged over $3 for a cookie when what I really wanted was a sandwich. I was only halfway back on the plane and I heard others complaining about the same. The other issue was on the ground in Chicago. The employee standing at the head of the line for check-in refused to help anybody. She looked at people like they were stupid and refused to answer any questions. I had already checked in to my flight and asked her if I needed to stand in line. She just looked at me and said nothing. I asked her again and she said, "Well, this is the line" I stood for 15 minutes in a line that I didn't need to be in as I already checked in and could have just used the kiosks which were free with no lines.

First flight was AA1649 from Austin, TX to Dallas. Then, I missed my connecting flight, so they had to rebook me on flight AA1104 from Dallas to Kansas City. Didn't make me check my bag on the first flight because I had a laptop and a purse, along with a carry-on suitcase, but did the second one which caused yet another 30 minute delay waiting on my bag. This airline is just ridiculous. Today is the third plane I've been on that has mechanical issues, every time I'm delayed several hours. The staff are rude, they are not consistent across the board, and it has been the most frustrating experience I've had flying with any airline. I will never again fly American Airlines, even if it does save me a few dollars.

My mother was supposed to fly to Palm Springs this morning. Well, last night a little after midnight, we got an automated call that American had cancelled her connection flight from Kansas City to Dallas. After getting the message, we tried calling American Airlines and spent nearly 30 minutes talking to an automated computer. Finally, it told us that the wait time to talk to an agent was more than 2 hours! It is now 6:05am and American finally called me back. When I asked the agent why the flight was cancelled, she told me it was because of weather. No clouds here in Kansas City and the current weather in Dallas is cloudy and 69 degrees. The agent told me that the next available opportunity for her to fly to Palm Springs was tomorrow and she wouldn't get into Palm Springs until tomorrow night. I just went to American's website and found 10 other flight opportunities from Kansas City to Palm Springs today! Yes, they're still selling flights from Kansas City to Palm Springs today. I would suspect that the real truth as to the cancellation was probably because the flight had so few passengers booked, they canceled the flight because they'd lose too much money to make the flight. I will never fly American.

26 May, MIA-LHR. AA international business class service is always very good in my opinion. This flight was no exception. In fact, FA's in business class on this flight exceeded my expectations. They were polite, smiling, attentive throughout the flight. They made this flight even more pleasant. The only complaint I had for this journey was at check-in. The staff at the business class counter was more interested in talking to her colleague than serving the customers. Nevertheless, will definitely fly AA business class for transatlantic flights again.

SAL-MIA-NYC-MIA-PTY. All flights within 5 days, all on time! Boarding ok and well done, once on board comfortable seating on all flights with 777-800 aircraft. Some seating on the economy extra, excellent. FA nice and welcoming, no food on any flights, except some for purchase in some sectors. Free non-alcohol drink offered. Movie or shows on over head screens. Connecting in MIA when coming on international sector is a little long, but ok to handle. AA personal makes it an easy experience. Good price and good connections.

Buenos Aires to JFK. The plane was fine, clean and comfortable. Staff were rude and impolite, they could only speak English, a not very nice thing if you are flying from a non English speaking country. They charge you for alcoholic drinks, this is the only airline where I've seen that.

Travelled repeatedly with AA without any complaints, mainly FRA-LAX-FRA via DFW or LHR, but also LAS-DFW, MIA-LAS, DFW-SFO. All service staff I met were friendly and tried to help, be it on board or at a desk. The 777-200's I experienced were more than acceptable without any major restrictions on seat/AVOD functionality, food shortages, legroom etc. The MD-80s and 737 were a little more cramped (for a 6ft 4 guy) but still okay. I hope this won't degrade with the US merger.

I am an avid American Airlines fan and have rarely seen issues folks here talk about. Just this last week had a trip from California to Alabama (through DFW) and then on into Louisiana and returning back to California. Each and every time there was a hiccup in scheduling (nothing was ever major) the pilot went out of his/her way to correct and get us to our destination as quickly and efficiently as possible. All customer service staff in every city were helpful and friendly and I will continue to fly with AA as long as the schedules, itineraries and fares make sense!

Flight from OHare to Denver in an MD. Had the seats far back. Terrible noise from engines. Cabin crew spent most of the time talking to each other about their lives. One of the cabin crew didn't even thank us for flying after landing, instead she was sitting in her seat eating snacks and reading. Our grandchild was travelling in her own seat in a car seat but they never checked her seatbelts. Never again AA.

Last month my flight from Miami to Port au Prince Haiti was 4.5 hours late. This month, AA 1754, my flight back to Miami is (so far) 2.5 hours late. As I swelter here in the AA waiting area (no fans, no air-conditioning), AA announced that the passengers on the flight to NYC that's currently boarding should use the toilet before boarding, because the toilets on the plane are not functioning, meaning a couple of hundred travelers will be in the place for 4 hours without toilet facilities. American Airlines' flights to and from Haiti have been substandard and abusive for years. Really horrible and not worth a single dollar.

JAX-DFW. Never have I been treated as rudely by someone working in a "customer service" position as was treated by JAX check-in attendant! Will absolutely never use this airline again, no matter the cost!

Nothing short of the worst experience of my traveling history. 5 hour delay at Dallas. Held hostage by crew for 3 hours on runway, no food. One steward said we could get off plane after 3 hours of sitting on plane. A stewardess at the door informed me if I got off, I would not be allowed back on. I explained I was told I could get off for 30 minutes. At this point this stewardess told me I would be thrown off the plane. Never again will I travel AA.

Dublin-John Wayne (Ca) with connection in Chicago. Outward flight delayed 3 hours due to late inward arrival which concerned me but AA had already rescheduled my connecting flight by the time I checked in at Dublin. Staff on long haul sections were mature, friendly and know what they are doing which I do appreciate. IFE was by screen, very limited and dull but as a world class sleeper not my prime consideration when flying Airline food is airline food- you wouldn't want to live on it! Return journey was delayed 2 hours at Chicago due to tech fault but Captain put his foot down meaning we arrived only 1 hour late. Overall an enjoyable experience because what did go wrong was dealt with quickly, efficiently and communicated to passengers in an open and friendly manner.

On a 4 hrs lay over in Miami coming from Providenciales Turks & Caicos heading to New York JFK. I arrived in Miami at 5.30pm. My flight was supposed to leave at 9.50pm. They tell us at 9.30pm that the flight attendants haven't arrived yet and my flight is delayed. At 12.30am they say the flight was cancelled due to weather and because its cancelled due to weather I have to sit in the airport. The airport stores are closed so I can't get anything to drink and the a/c is blasting so it's cold and the next flight they have me on is at 9am. I have already been here for 7.5 hrs and they are telling me the earliest flight is in another 8 hrs! I will never fly AA again. The staff member at the gate just kept saying I don't have any information please go to the customer service desk. Never again.

AA 1129 on 20 May 2013. First Class on AA is usually good, far better than Delta though that is another story. American has a lot of senior "legacy" attendants. Though some are still at the top of their game, unfortunately too many are crabby and don't care about exceptional service. Why spend big bucks for second rate service, fly a growing airline. I have platinum for life on AA but after today's flight will spend my $ else where. Fly an airline that has employees that still care!

Waiting, fees for everything! Since I made my reservation through a third party I could not choose my seats online, I had to call them. They then advised me there would be fees for changes even though they were the ones who didn't allow me to do it online. Woman on phone was rude. She gave me the option to get seats at gate which I did. Waited forever at gate on return for someone to come to counter to actually assign me seats only to find out my seats were already assigned? Going Pilot failed to tell us where to get our luggage. We circled airport until we finally found it. They had already pulled off carousel and just threw aside where anyone could've walked away with it! On the return pilot gave us wrong baggage carousel number. Annoyed 5 hr flight and we had to share TV for every 4 rows. One movie they choose. Wifi great but you have to pay and they do not allow video streaming. You pay for snacks! The seats and bathroom micro mini! Pay for bags! This airline has to be the worst I have ever flown.

SFO-DFW-MAD, round-trip. Traveled in a 29-person group, and we received no assistance from AA, though the staff at SFO did allow us to go through a usually off-limits, uncrowded security line. Facilities in Terminal 2 were nice, though the flight was delayed to DFW. No information given. After having to sprint (no easy task with just short of 30 people) to the other terminal for our transcontinental flight to MAD. Long story short, we made it, though several legs were sore. The transcontinental flight to MAD was pathetic. Ancient 767, no in-seat power (they did have cigarette-lighter 12V DC power in some seats- but no USB or AC) and, worst of all, no individual screens. Seats hardly reclined and were incredibly tight- by far the worst transcontinental flight I have ever been on- and I have flown some pretty bad airlines! Flight back was the same story, though the DFW-SFO leg was delayed- no information whatsoever was given. However, that last leg was by far the best, as we had an ultra-modern 737-800 with power in every seat and rejuvenating mood lighting. Again, no entertainment other than overhead TVs that played the safety demonstrations. Pathetic airline - but I am looking forward to testing them out after their rebranding. Until then, I will gladly pay an extra $100 to fly with a better carrier.

If you experience any problems submitting comments on the above link, please use our general   Feedback Page