AMERICAN AIRLINES   Passenger Reviews and Customer Trip Reports

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AMERICAN AIRLINES customer review :  8 February 2010 by K Wright   (UAE)

DEN-DFW-LHR-AUH. LHR-AUH portion was a BA codeshare. This trip demonstrates why AA is a 3 star airline. Good thing I arrived at DEN very early. Had to be rebooked on an earlier flight due to delay on my ticketed DEN-DFW flight. The DEN agent friendly and efficient in rebooking me. DEN-DFW on an MD80 long past its prime. DFW-LHR 777 was on time. However DFW should upgrade its catering as the dinner was rather poor. On this flight I ended up with an empty seat since the passenger next to me decided to move since his inflight entertainment system shut down after takeoff. So his problem enabled me to be more comfortable this part of my journey. Otherwise it would have been misery. Then prior to landing, the captain announced he decided to skip the pre-landing breakfast due to turbulence, which I never even noticed. So no food for 7.5 hours. The service on the BA portion was better than on AA. Cheap ticket meant very cheap service.

AMERICAN AIRLINES customer review :  3 February 2010 by K Wright   (UAE)

AUH-LHR-ORD-DEN. The first flight was on a BA codeshare from AUH-LHR. All flights on time. This routing was inexpensive compared to other options. ORD-LHR offered two hot meals, which was nice. The food was surprisingly good and in decent quantity. There were abundant beverages inflight. Inflight entertainment seemed to be working during the flight. Good selection of games, not so for music and movies. Crew attentive and friendly. ORD-DEN Crew friendly. The MD80 had seen better days, but was clean and got me there! I think service on AA was better than on BA.

AMERICAN AIRLINES customer review :  30 January 2010 by Simon Banister   (UK)

LHR-ORD. The flight was less than half full which means that this review is a little biased on this leg of the trip. Check in self service, with very little help offered when the machine got stuck, given bulkhead seat when dropping off my bag at the bag drop which was nice. Sitting at the gate the captain came around and introduced himself and asked everyone where they were from and where they were going, a very nice touch but I am sure that it is not the norm with every flight. Boeing 777-200 was clean and economy was empty so nearly everyone had a row to themselves. IFE was on par with BA, far behind Virgin and Emirates, but the movie selection was good and everything worked. The food was okay, service again on par with BA, food however awful and very small portions. All in all decent flight, not my best and not the worst! I reserve judgement on whether to fly with them again after my return flight !

AMERICAN AIRLINES customer review :  30 January 2010 by D Pawliuk   (USA)

LGA-MIA-EZE-JFK. It's not a true first class experience, no pajamas, no good champagne before take off but the flight attendants were friendly. Food quite good and drinks flowing throughout. However since this is a night flight, it's really only a three hour service flight as after dinner one does go to bed for basically the rest of the flight. The seat is comfortable and private - as private you can get with a cabin that has 16 seats in it. The way back was basically the same, however the food was not as good, but again the flight attendants were friendly which was quite a surprise. American does have a very long way to become on par with an Asian Carrier, but for this flight I would say they were trying their best.

AMERICAN AIRLINES customer review :  28 January 2010 by J Priest   (USA)

I don't know where to begin except that every initial flight you take is delayed but magically every connecting flight is on time. Horrible customer service, no respect, care, or consideration for the traveller. Their attempts to assist you when you are stranded at an airport are pathetic and overall one of the worst series of flights I have ever had. Both going out and coming home. Without going into a 3 page story of my woes all I can say is it is probably worth the extra $40 or so per ticket to fly another airline especially since you may be paying that to stay in a hotel because of delayed flights. It's embarrassing that they have American in their company name.

AMERICAN AIRLINES customer review :  28 January 2010 by S Donnelly   (USA)

MCO-MIA-BOG. Inflight, the crew was polite, and offered decent service. However, American needs help with it's airport services. They seem a bit disorganized with baggage, and most of the staff in the airports were impolite, at best. This seemed particularly true in Miami, which, is a disorganized mess of an airport. However, if Avianca for example were cheaper, I would opt to take them over American.

AMERICAN AIRLINES customer review :  28 January 2010 by E Dante   (USA)

IAD-DFW-ELP. The first leg of my flight on American Airlines was delayed because of technical difficulties. The big issue is American Airlines never bothered making an announcement, the plane was supposed to leave at 10:30 and it was already 10:40 and we hadn't even boarded! Every time we attempted to get information from AA, all they would say was "We'll make an announcement". Long story short, the flight was over two hours delayed and I missed my connection in Dallas. Luckily American was able to reaccomodate me in the next flight to El Paso, but not everyone was so lucky, in particular the people flying to San Francisco. I would expect AA to make a timely announcement. They clearly knew the flight was going to be delayed, why not make an announcement so customers can start worrying with rescheduling connections? ELP-DFW-BWI : We didn't have seats assigned for the second leg of this flight. I contacted AA several times to make sure I would get a seat with my girlfriend but unfortunately this wasn't possible. In the end we were able to get seats together by trading seats with another passenger, but we didn't get any assistance at all from AA.

AMERICAN AIRLINES customer review :  26 January 2010 by A Epstein   (USA)

I just haven't learned my lesson with American. I have flown them many times before flying economy, and my experience was like many others- at best mediocre with old planes, bad service, and overall bad experiences. However, my recent trip flying first class to London was by far the worst. I arrived seconds after the baggage loading cutoff, and was rudely told off by both of the counter agents. In the end, one of us (there are four) had to book a flight on a different airline the next day and pay over $2,000 in baggage fees because we showed up less then a minute after the cut-off on a slow travel day, during a huge rainstorm which was obviously causing both air and ground traffic delays. To add insult to injury, they downgraded (yes, upgrade opposite) two of our first class seats to coach, and the flight was delayed by a whole hour. They're cheap for a reason 0 the quality and service is the worst out there.

AMERICAN AIRLINES customer review :  19 January 2010 by Eric Schuchardt   (USA)

STL to MCO. The plane was an old and well-worn MD-80. FAs came by once to offer three ounces of soft drinks, nothing else, and were not seen again. There was no in-flight entertainment. This is a two star airline.

AMERICAN AIRLINES customer review :  17 January 2010 by John Estrada   (USA)

FRA to ORD Business Class. I've not flown AA intercontinental for at least 2 years and I was surprised with the food and beverage service, as well as staff overall attitude. I wasn't too impressed with the AVOD or the angled lie flat seat. Food and beverage service better than UA and on par with LF and BA.

AMERICAN AIRLINES customer review :  13 January 2010 by A Morgan   (Germany)

FRA-DFW-BOS-LGA-BOS-SFO-JFK-LHR. Average delay was about 4 hours. But the poor trained and rude service staff members are just the problem. Never got blamed for being a passenger. Got told that AA do not appreciate my business if I would not shut up requesting to be rerouted. The end I missed my families diner on xmas. Airplanes were out old used and dirty, even the newer 777's. Cabin crew seems to dislike passengers as they distract them from chilling back in the galley. Service non existent - meals, there were there on transatlantic leg but not domestic. Flying time from BOS to SFO was 6.55 without a meal.

AMERICAN AIRLINES customer review :  11 January 2010 by D Morton   (UK)

EWR-MIA-LGA in First. Flight out fine. Quiet check in, efficient security. American Airlines lounge policy is perplexing. We were welcomed in with BA silver cards but they only offer you coffee and pretzels reminding you that Domestic First does not qualify for access (despite the website booking telling you it does). Whilst the lounge is a little dull we were glad of it once we got to the gate and joined the scrum for boarding. To be fair AA seemed to organise First/Priority and wheelchair boarding pretty well. Boarded 757 by second door so the First cabin was quiet whilst economy fought over space for overhead bags. Pre take off cocktail, pre lunch cocktail, a reasonable lunch and after dinner cocktails. the First FA was excellent and was constantly there, used passenger names etc - all in all very good. Return flight less delightful. Miami check in a disaster, long queues to check in and for security. Bags do not get checked at check in desk but weighed then loaded onto trolley. Reminded that First Domestic did not qualify for lounge access again as we went in - what is all the fuss! The lounge is ugly, there is hardly any food, you have to pay for drinks. Boarded flight through front door so no welcome cocktail. Return service just ok, same food as outward flight Chicken salad or cheeseburger but no after dinner drinks and the FA didn't offer coffee to anyone seated beyond row 2. Landing into La Guardia only three of four bags arrived. Told it was on the second flight which it was but general disregard for passengers' luggage (about 20 bags did not make the flight) particularly when it has a Priority First tag would make me reconsider booking with American. A premium class ticket and a One World sapphire status holds little weight it would appear. Not worth it for the money.