AMERICAN AIRLINES review : 10 May 2008 : by Mark Brentz

Customer Rating : 4/5

DFW-NRT First Class - cabin crew extremely welcoming. Food excellent, although the wine selection was somewhat limited. The only complaint from this flight is the video system didn't work. I tried to watch a movie via cassette and it was extremely scratchy and noisy. The seats are extremely comfortable, especially when reclined fully. Even being 6'4" I was able to stretch out.

AMERICAN AIRLINES review : 30 April 2008 : by J Campos

Customer Rating : 3/5

JFK-EZE on an ancient 767-300 with poor air quality. Flight attendants indifferent and most of the flight spent either chatting about their last party or snoring in their business class seats located between Economy and Business class sections. On our return, we arrived a tad late to the airport (beware, peak hours on Buenos Aires highways). The airport scene is simply chaotic with no effort by AA to organize. B777 with good leg room, comfortable seats (I'm 6'1"/230lbs) and awesome flight attendants. I learnt that AA actually has a base in Buenos Aires and, unlike US-based aircrew, these attendants are happy to work with American. JFK crew is just not bubbly, unless you're interested in overhearing their late night gossip. MIA-LGA was uneventful in a crowded aircraft with simply unhappy passengers. Does AA not get it: improve your aircraft, people will be happier, and flight attendants may also enjoy their jobs.

AMERICAN AIRLINES review : 30 April 2008 : by D Schmeisser

Customer Rating : 4/5

GRB-ORD-HNL return, during the week Aloha and ATA went down and AA had the MD80 mess. Planes clean, no missed connections, flights very full but service efficient. The Asian chicken wrap was actually quite tasty and substantial, and at $5 was cheaper than what you'd pay at an airport concession. Advantage Gold status is really any advantage (Row 21 on a 767 has regular recline and a lot of extra leg room). AA really need to work on IFE - movies are really dull; on the other hand, music choices are good.

AMERICAN AIRLINES review : 30 April 2008 : by Tim Powell

Customer Rating : 4/5

I have perhaps a biased view of American as an Executive Platinum cardholder flying well in excess of 100,000 miles a year with them. I find the AAdvantage program vastly superior to anything else in its class, the 8 one-way system upgrades highly welcome, the ability to upgrade from a full Y/B fare to business for roughly the same miles earned for the transatlantic round trip and in general terms an efficient and friendly cabin staff. American suffers from ageing aircraft and some truly abismal hubs, think MIA, or ORD in the winter but at the same time, operates at the magnificent D terminal at DFW. I find my regular trips to and from Miami and beyond from Madrid to be a pleasant and enjoyable experience and keep coming back for the miles

AMERICAN AIRLINES review : 29 April 2008 : by Sue Bartlett

Customer Rating : 1/5

Flights booked LGW to DFW with onward connection to Pheonix back in Feb 2008 flying out on 22.5.08 to include a friends/relatives free upgrade. Had a phone call from our friend based at Gatwick on 25.4.08 informing us that our flight had been changed from LGW to LHR with no notification from AA. When we contacted them to enquire as to why, they could not have cared less just treated it as one of those things that happen. We had airport parking and hotel booked at Gatwick all arranged. If we had wanted to go from Heathrow we would have booked with BA. Now re-booked new flights with BA and flying direct at more expense. AA have offered a full refund but this will take 3-4 weeks to be processed even though the payment was out of our account instantly. Not very good service at all and we have not even flown with them yet!! Will never use again. Not impressed

AMERICAN AIRLINES review : 29 April 2008 : by C Simson

Customer Rating : 4/5

LHR-LAX; SFO-JFK; JFK-LHR. Apart from snow and ice slowing up our departure, the outward flight to LA was fine. FAs decided to serve us lunch earlier due to us having to wait on the plane for the de- icer before take off, and they were pleasant. The kids loved the seatback IFE and everything worked. SFO-JFK was perhaps the worst of the three but not that bad. Our fault for not realising that you had to pay for meals on domestic flights! The flight home was problem free. JFK was deserted for the red eye flight and we had plenty of help swiping our passports through the self service pods and getting our bags checked in. I would fly AA again. The food was fine, service great and it helped to make this much anticipated holiday to the States a really special one.

AMERICAN AIRLINES review : 27 April 2008 : by S Koenig

Customer Rating : 3/5

DCA-MIA in Economy. Relatively short (2 1/2 hour) flight. No food, not even snacks, but that seems par for the course. Check-in process at DCA rather slow, due to one person having problems purchasing tickets, but AA was able to check our luggage all the way through to Brazil, even though we were switching to TAM Brazilian Airlines in Miami (that did not help us with boarding passes, however). Considered buying upgrades to First Class with miles, but would have cost 15,000 miles and $100 each. We did depart about 15 minutes late, seemingly largely due to people insisting on taking carry-on bags the size of small cars (we did see one person with a particularly large bag forced to check her bag at the gate).

AMERICAN AIRLINES review : 26 April 2008 : by Clive Thomas

Customer Rating : 4/5

LHR-BOS return in C (B upgraded by 10k miles each way). Half full C cabin on both flights - new config out, old back. Struck lucky with FA's both ways - charming, helpful. Food usual AA C - OK and plenty of it but not fabulous. On return, I commented to FA that I can't buy Canada Dry Club Soda in UK, and 10 minutes later she gave me a 6 pack in a carrier bag to take home. New cabin AVOD is OK, but content remains weaker than BA or Virgin.

AMERICAN AIRLINES review : 23 April 2008 : by L Middleton

Customer Rating : 1/5

Service on this airline keeps getting worse. On a recent Delhi to Chicago segment, business class, I had to sit 15.5 hours in the dark in a seat with no IFE and worse, no overhead light. Both were broken and cabin full. Since flight is east to west all during night, and cabin lights are out, it was impossible to work or read. Why can't AA maintain its planes? The aging 777 itself needs refurbishing or at least a good cleaning. It had the old style 'lounge' seats not lie flats as on Jet Airways and BA. Food mediocre at best - though it was hard to see it in the dark cabin. Crew not really friendly but not snippy / unhappy as they are on most AA domestic flights.

AMERICAN AIRLINES review : 23 April 2008 : by M Laitinen

Customer Rating : 2/5

LHR-ORD, 777, plane clean, seat and space like any other, food disappointing, own screen but movies old and boring, on time. ORD-CDG, old 767 but clean and in good shape, seat more comfortable, food edible, main screens only, movie 5 years old, on time. Service was there when needed but very indifferent and not a single smile on either flight. Drinks 5$ each. Expectations were low based on previous experiences and other reviews - still got me and my luggage there and back safe and on time.

AMERICAN AIRLINES review : 23 April 2008 : by Kenneth Steel

Customer Rating : 2/5

Got caught in the MD-80 snafu while flying AUS/YYZ. I was rebooked four times and each time repeatedly asked if I would like a refund. It was very evident AA staff were trying to make passengers go away. After the fourth one fell through they finally gave in and rebooked me on another carrier. But because they bought me a one-way ticket I got the dreaded "SSS" on my boarding pass and was subjected to extra security screening. And don't get me started on the TSA staff - it was a huge joke to them.

AMERICAN AIRLINES review : 23 April 2008 : by P Larsen

Customer Rating : 2/5

DEN-ORD. Once again I find myself waiting for a very delayed AA plane (close to 3h). As usual there is limited info available about the delay, no updates and rude behavior from AA staff. Considering how long we have been waiting here they could at least be respectful in their communication. I understand AA is not the most expensive airline in the world, but there are plenty of other cheap airlines doing a better job.

AMERICAN AIRLINES review : 23 April 2008 : by Evan Saviolidis

Customer Rating : 1/5

DEN-ORD. As a 1K flyer, I usually fly this route with United every Monday and upgrade to business. Due to lack of availability, I took American this time and paid $90 to upgrade at the automated check in as breakfast was included, according to the machine. What a joke! Yes the seats were comfortable, but the breakfast consisted of 8 small chunks of melon, 1 strawberry, and a biscuit with jam. No eggs, bacon or anything else like United. It just shows how poor American has become.

AMERICAN AIRLINES review : 23 April 2008 : by D Purviance

Customer Rating : 4/5

JFK-MIA First class. Old A300 has seen better days, flight on time, captain kept us updated on delays and managed to get us in the front of the evening JFK rush! Crew in first handled full cabin including 2 lap toddlers very well. Plentiful drinks, both prior to take off and during flight. Dinner service the usual AA fare, no complaints. Overall good value for the price paid. Please note that AA has not removed plates and glassware from Domestic First class.

AMERICAN AIRLINES review : 23 April 2008 : by M Patrick

Customer Rating : 4/5

I was shocked at the poor condition of the newly reconfigured business class cabin on my flight. Several seats were inoperative, and AA had plastered duct tape all over them to keep them from being occupied. Also, the plastic seat trim was badly beaten up and hanging loose. I feel that AA should increase the staffing levels in their premium cabins - two flight attendants for 37 passengers is inadequate. The new entertainment system stopped working midflight,and the cabin staff handed out portable entertainment units. The meal service was delicious. AA has a way to go to catch up with their Oneworld partner BA.

AMERICAN AIRLINES review : 23 April 2008 : by Claire Gallagher

Customer Rating : 3/5

LHR-JFK-SJU and back in economy. About an hour into the LHR-JFK flight my partner's seatback tv screen stopped working and then 10 mins later we were informed that the whole system had gone down and would have to be reset again. Approx 2 hours into the flight the system started working again so I attempted to plug my headphones into my socket to find that it was broken and I couldn't get them in so I had to spend 8 hours without any entertainment as lip reading is not my strong point. Entertainment on offer was OK but my one gripe is that you can't play/pause it when you want to. They showed the same programmes flying from and to the UK, despite the entertainment magazine showing a different schedule. Breakfast OK - a choice of pancakes or omlette, but to be honest I don't really have high expectations of plane food anymore. Having said that the pizza that we were given as a snack was pretty good. Drinks cart came round a few times but not as many as we experienced when flying with Qantas who were excellent. In general the flight attendants were very curt and not at all approachable, some seemed to view the passengers as a nuisance. JFK-SJU was OK, no seatback tvs just one screen in the middle showing a film and a couple of TV programmes. Return flights OK, pretty much the same but didn't even attempt to use the entertainment this time due to it being an overnight flight. We were sat on the plane for 2 hrs at JFK before taking off and it took the captain 1hr 45mins to let us know what was going on, so communication could have been better. However FAs were amenable on this part of the trip. All in all, could have been better but could have been worse. The planes are looking tired (esp the ones used for domestic flights) and I think that quite a few staff should be retired to desk jobs opening up opportunities for polite people who actually want to do the job.

AMERICAN AIRLINES review : 22 April 2008 : by G Peach

Customer Rating : 1/5

Just returned from a LHR/LAX trip with American Airlines and won't be in a hurry to use them again. I checked in at the self service check in where the ground staff were reluctant to help passengers having problems, not much better at the bag drop counter. Legroom was OK for coach class however the staff attitude on board left a lot to be desired - they were very matter of fact and almost rude to passengers. The food was without a doubt the worst I have ever had on a flight.

American Airlines review - by Gill Kay

15 April 2008  Customer Trip Rating :

AA JFK-LHR. Staff rude, service atrocious, plane ancient and inflight entertainment dismal. We were booked BA but due to cancellation were reallocated to AA flight. Never again! Asked for steward to put some rubbish away and they told us 'We're not collecting trash right now' so we had to sit with it on our laps! We asked for drinks and were told 'The cart will be down later!' and then charged us $5 for the privilege! The overhead bin opened on landing (we had touched down) and when we told the air steward she said 'Well dont think I'm getting up to close it!' Dreadful, dreadful service!

American Airlines review - by G Marsh

11 April 2008  Customer Trip Rating :

LGW-DFW return. An absolutely horrendous flight. Pre flight checks by cabin crew were abysmal and they appeared flippant in their attitude towards emergency procedures. All staff disinterested in the passengers with the exception of one steward - rest of staff were miserable and robotic in their service provision. They looked unprofessional, all in various states of dress, scruffy and unkempt. The crew were barking orders to the passengers and quite rude insisting passengers shared cans of coke during a drink round - not to mention that this mean airline charges $5/£3 for a drink. Food substandard and rushed. Inflight entertainment inadequate with little choice, the film currently on offer was made in 1999. It seems someone at the top needs to get to grips with the flight crew attitude.

American Airlines review - by J Guanajuato

11 April 2008  Customer Trip Rating :

LAS-DFW-NRT-DFW-LAS, all economy. Outbound was delayed 3 hours on ancient 757 with old seats. As a kind gesture, though, American gave me 3,000 miles unsolicited due to the delay. After overnight in Dallas, headed to NRT on a pretty empty 777. Crew was friendly and top-notch. Drinks are no longer free, but after buying a round, the rest were on the house. The sake was pretty good! I am a vegetarian and food options were mostly good and in decent portions. Three meals on the long-hauls. Food-for-purchase on domestic. Return from NRT was pretty full, crew seemed to force smiles, but did okay.

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