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American Airlines Passenger Reviews and American Airlines Customer Trip Reports |
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American Airlines customer review : 29 July 2010 by Alan Laird (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
It is 6 hours before our scheduled departure time. We just got a call from American saying
our flight was canceled - it is 3am. They assure us that we'll be on a flight leaving hours
later, though the website says there are no more seats available. This was a flight booked
from HNL to LAX months ago. Is everyone rescheduled for that overbooked flight? And now
we'll be leaving from one island, going to Oahu, and waiting for a flight that looks like it
is overbooked. At this point, I hope I never have the opportunity to help any employee of
American Airlines again.
American Airlines customer review : 27 July 2010 by Richard Stephenson (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Manchester-Chicago-Seattle, Seattle-JFK-Manchester. We got through security at Manchester with
no problems, were searched again at the gate, they searched through our hand luggage and we
were both frisked and asked to remove our shoes, so much for profiling. A single aisle B757,
the seat layout was 3x3 - captain said it's a long flight so feel free to stand up and
stretch your legs, but do not congregate by the lavatory or the aisle, since there are no
other options what else can you do. Inflight entertainment consisted of films on overhead
screens, food was okay ,soft drinks were free alcoholic drinks were £7. We arrived at Chicago
two hours before only to be told the 3.55pm flight had been moved to 3.10pm and we knew
nothing about it. I checked with American and was surprised the other internal flight time had
also changed. Seattle to JFK was on time, we arrived at JFK at 12.30pm, we were supposed to
get the JFK to Manchester flight at 4.30pm but the plane was taken out of service due to a
broken seal - in the meantime we got a $10.00 voucher for food while we were delayed, we
departed at 11.10pm. Again, a B757 single aisle plane. It seems American are cost cutting by
using the 757 rather than the 767 considering the length of the flights this is not acceptable
- sadly American are one of few that fly from Manchester to the USA, I think in future years
we will consider going from Heathrow which gives us more options.
American Airlines customer review : 22 July 2010 by J Shaw (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MAN-LAX, SFO-MAN. The 767's are a little worn out on these sectors and there are no personal
TV'S but American got me there without too much fuss and on-time. The food was acceptable and
crew reasonably polite. On the outward journey I travelled through CHI and cleared customs
there, very quick and again hassle free. On return to MAN we had a great crew and even
received a free red wine, due to a happy hour sale!
American Airlines customer review : 22 July 2010 by Brian Smith (USA)
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Trip Rating : 3/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My wife and I recently flew from San Jose, California to Dallas to San Jose, Costa Rica.
On our return trip we went from San Jose to Miami and into San Francisco. On this most recent
trip, we flew the usual MD80 from San Jose to Dallas. The seat back was falling apart in front
of me, my seat wouldn't recline. Added to that, my wife's seat had a stain that looked like
spilt milk and smelled the same. The condition of the cabin was horrible and sloppy. The rest
of the trip on 757's which were in the same condition. I hope that one day I can get back on
an AA plane and see a huge quality bump.
American Airlines customer review : 16 July 2010 by C Evans (UK)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CHI-MAN. Elderly Boeing 767 with very hard, worn out seats. Not the sort of plane that is
ideal for long haul. No seat back video only ceiling monitors. Food was awful and as for
charging $7 for wine, quite outrageous. Onboard stewards were surly, I don't think I saw one
smile for the whole flight. Couldn't wait to get off the plane, what a thoroughly depressing
experience and I'm a very seasoned traveller.
American Airlines customer review : 13 July 2010 by Tom Hill (Vietnam)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
DCA-ORD-NRT-SGN Economy. Appropriately priced, no frills transport. Baggage arrived
undamaged. Ground and cabin crew make up for the older fleet, modest AVOD systems and average
food.
American Airlines customer review : 7 July 2010 by R Norville (Barbados)
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Trip Rating : 6/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
BGI-MIA-BGI. Flight out was uneventful and crew ok but not very polite - seemed like we were
to much like hard work for them, didn't even say goodbye at end of flight! Coming back flight
was good and crew a lot nicer.
American Airlines customer review : 7 July 2010 by M Ivanova (Ukraine)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LHR-JFK-LHR. Seating was okay in a half-empty cabin, so each of us had two seats to take a
nap. Blanket and pillow available, but no amenity kits offered (some European airlines provide
it even in Economy). Each seat has a personal screen, but choice of films was limited. Sound
was terrible in the AA headphones, so I had to use my iPod headphones. Meal was edible. A
snack (pizza slice) was offered as pre-arrival meal. Lots of drinks, but you have to pay extra
for alcohol. Everything was pretty much the same for both flights.
American Airlines customer review : 6 July 2010 by Cristiano Miro (USA)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
MIA-BGI-MIA. Found a decent fare on AA.com for this route. Boeing 757 legroom decent, seat-
width is okay and recline is good. Entertainment wise, there are only tv's in the aisle.
Although this is a 3.5 hour, international flight, there is still a 2 dollar charge for
headphones. The only real foo" option is to buy, for 10 dollars a Boston Market chicken
carver sandwich with a bag of potato chips. Alcoholic drinks 8 dollars a piece, with non-
alcoholic beverages being free. What pleased me was how pleasant and professional the flight
staff were. Not only attentive to passengers' needs, but engaging and friendly.
American Airlines customer review : 5 July 2010 by Jacques Bingard (Australia)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
First time flying American Airlines, from Narita to New York. For over 10 hours flight, no
complimentary wine. When I inquired, I had a blunt and uncourteous response from the flight
attendant "you have to buy' . In the middle of the night, I went to the back of the plane and
asked for an apple juice . I got a "no" for answer as they have put only orange juice and
water on the tray. All the flight attendants were sitting in the back row and reading books.
Apart for only one lady flight attendant, none of the staff knew how to talk to passengers.
They are mostly unfriendly and rude.
American Airlines customer review : 2 July 2010 by N Smith (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
CLT-DFW-CLT. Flying out of Charlotte was fine, much better than Atlanta. We checked in outside
and I was somewhat irritated that AA now asks us to tip the sky caps. Flight attendants were
courteous and professional, and served extra drinks before we landed. DFW terminal D is very
confusing, and I was disappointed about the lack of directions to baggage claim. Return flight
was midday. Check in was fine although there were so many people due to holiday travel. DFW
has far outgrown its original capacity. You had to go one place to get your boarding pass,
another place to get your luggage tagged, and yet another to drop off your luggage. On check
in, I was told that my flight had changed gates to the far end of another terminal. DFW needs
updated security areas as I waited in line well past twenty minutes to go through, and one
through I had to run to the sky train to get to the new gate in time. Everyone I encountered
at DFW was helpful and courteous. Return flight was fine, crew fine, though I could not
understand the pilot. I was disappointed the inflight Wi-Fi American offers is not free.
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