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American Airlines Passenger Reviews and American Airlines Customer Trip Reports



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American Airlines Customer review :  2 October 2014 by Jeffrey Kingston    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights r/t SFO-JFK in the new A321 in C SFO-JFK and F on the return. First the F flight was simply the best domestic flight I have experienced in at least a decade. The new F seat is essentially the same as CX uses for long haul business, a lie flat seat which is entirely private. The IFE screen is huge and the selection of movies is vast. Service was superb and attentive. The food was the best domestic food I have had for a decade (of course nothing will bring back the old days of caviar and meat carved on a trolley from the old days). The outbound C experience was excellent. Seat very comfortable and spacious. Service was good and meal acceptable. Should add it is a pleasure to fly on a brand new aircraft.


American Airlines Customer review :  2 October 2014 by Laurent Mastey    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew with American Airline from CDG to NYC and was outraged by the aircraft used, a 757 with a very uncomfortable Biz Class, old seats and basically an outdated aircraft. The inflight service was just OK, and it is far from the standards used by American when flying to Asia. On the return trip, it was a 767 and the experience was as awful as the way in. There is no comparable Biz Class in any Major European airlines, American should rethink their product and services approach on these routes. Pathetic!


American Airlines Customer review :  2 October 2014 by Virginia Medina    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Fight #1636 from Miami to Washington DC on Friday September 24, delayed for an hour due to the problem in Chicago, then sat for 1.5 hrs inside the plane with no AC due to a maintenance issue. Typical of this airline - being treated like cattle.


American Airlines Customer review :  2 October 2014 by Patrick OConnor    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew on 23rd Sept.2014 on AA291 from Dublin to New York and after over 30 years flying with American, I can say the airline is in deep trouble, the staff obviously did not care about the passengers and if that is what happens in business class, I feel sorry for economy class, which is a cattle truck anyway. No water offered, no wine offered, no announcement about baggage pick-up at JFK. You had to ask for everything and the body language was why are you bothering us.


American Airlines Customer review :  23 September 2014 by Lam Linda    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had to take my parents to the airport today to fly from SEA to JFK. We were on Alaskan Airlines flight powered by American Airlines. They were early to the airport for check-in at Alaska but got directed to go to American Airlines because for some reason we needed to check in there. The Alaskan Airlines employees were very cheerful and eager to help. Then when we showed up to American Airlines we were not even able to check-in even though they had 43 minutes before takeoff. They were 2 minutes late for automated check in. Then they had to wait in another line which gave them another flight which added an extra stop in Dallas. This changed their travel time from 5.5 hrs originally, to a 9 hr journey. We had to accept even though we tried to plead them to get them on the original flight. The terrible thing is that they got to their standby gate 15 minutes earlier than the original flight was going to take off. And by no means are my parents fast people even with the normal lines in TSA. They could have made their original flight! I will never do third party travel sites again and the stupid confusion on flights was terrible.


American Airlines Customer review :  19 September 2014 by D Bergstrom    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew this week Austin to Boston, via DFW. Coach on the way up, First on the return. Always impressed with the AUS- DFW flights, even in coach, they still serve the always full 124 pax a beverage on a 35 minute flight. MD-80 to DFW, Main Cabin Extra, as always comfortable and once again beverage service. B738 in Main Cabin Extra to Boston, seats were fine, the plane was clean, the coach flight attendants on this route were somewhat disinterested. Only one beverage service and offer for food on a 4 hour flight. B757 with old interior on return. Didn't know any plans with these seats still existed. I did forget how large the seats are. Old seats, but still comfortable. The two First Class flight attendants on this 4 hour leg were fantastic. Excellent service, good red wine with dinner and a (4) course meal, including a smoked salmon appetizer. Great food, great service as always. Terminal C Admirals Club was a nice rest spot for our 90 minute lay over. MD-80 in First on the short 32 minute trip to Austin. Still a nice drink in their new glassware with Malano cookies out of the snack basket. AA still excels any other domestic carrier with regards to food offerings and beverage service, especially in coach.


American Airlines Customer review :  19 September 2014 by C Vician    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew last month business class, JFK-CDG. Flight delayed almost 4 hours, announced 1 hour prior to departure. The attendant in the lounge told me we were lucky we had a plane. After boarding I was told the seat was not operational, there was a barely visible sticker. But they did not know to what degree. The pilot had to look it up in his log. This took some 30 minutes. Verdict, seat does not recline at all! They moved me to the back, an arms reach from the coach bathroom. Each time someone went in and came out door slamming, flash of light. There were 2 other much more desirable seats, 4 A,B, it turned out those were for the staff. AA knows this are undesirable seats and it does not book them for their employees. The service on AA compared to other airlines is pitiful. With a few exceptions they treat you like they are doing you a favor. You never see a smile. The food most of the time is just plain bad. Due to the delay I almost missed my connection. After arriving to my final destination I found out that my luggage did not make it, they found it 2 days later. Due to having to file paperwork for the missing luggage I missed my connection. AA is trying to blame it on the other airline.


American Airlines Customer review :  19 September 2014 by John Geoffrey Pierson    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AA #2251, BOS/DFW on 9/8/2014 in first class. Flight left and landed on time. Seats comfortable, though not the new lie flat. No seat AVOD. But the service, the lunch were fine. Lots of refills for drinks, updates from the flight deck. Connecting at DFW to Qantas to Sydney, and transfer of luggage at DFW successful. A happy experience all in all.


American Airlines Customer review :  18 September 2014 by David Iles    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Miami - Los Angeles. Booked the tickets in advance so the cost of travelling first class for a near 6 hour trip was good value against the price charged for economy. Check in quick and we boarded on time with no delays. The crew were excellent, attentive without being intrusive, used our names when asking what we would like to drink and all made us all feel welcome on board. The food was very palatable. IFE was limited to drop down screens as the aircraft whilst scheduled to be one of the newer A321s in two class configuration was swapped out for an older 737 still wearing the old AA livery hence the 2 stars for IFE. Overall a very positive experience with AA on this flight.


American Airlines Customer review :  18 September 2014 by John Brewer    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is my first and last time to fly AA. Booked my vacation 6 months in advanced for Sunday to Sunday in the Dominican Republic. Arrived on Sunday morning to find out AA switched our flight to their sister company US Airways. Went to US airways to check in and they had no record of the switch. Went back to AA and after a search located our reservation. However, this took so long that we missed our flight and they didn't have anything else going out on that day. They rebooked us for Monday morning and tried fixing it with $200 voucher (my non refundable room was $300 plus missing a day of vacation). On Monday morning (5.15 am flight) we showed up and checked in and got on the plane it is now 6.15 am and we are still sitting at the gate because an exterior light is out. You would thing they could have fixed it overnight. Anyway, no matter how the rest of the flight goes they can't change my mind about the low scores on this review.


American Airlines Customer review :  18 September 2014 by Adlam Si    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Great flight from JFK back to LA. Great service that was friendly and professional. The new airbus was polished and the cabin smart. I actually got four hours sleep on the new flatbed. Pre drinks, meal service and the cookie and milk prior to landing was super nice and very much felt like service on there international routes when AA is on point. I have had nightmare crew on international flights like many reviewers have mentioned but AA really has made a substantial effort to compete on the NYC/LA route. Will fly them again and maybe try there first class product.


American Airlines Customer review :  18 September 2014 by D Hansen    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was scheduled to leave on Thursday at 3:05 PM (august 28, 2014). I was called by American, and notified that my flight was delayed out of San Diego, so my connections would be missed. American then rescheduled me for a flight the following day at 8:30pm (over 29 hours after the departure date I had scheduled). I then called American and got them to put me on the original flight that was delayed and move my connecting flights. My plan was to just sleep in Chicago and fly from Chicago to London, and London to Nice the following day. After taking the original delayed flight, I got a hotel in Chicago for 200$ because the flight out the next day was not until 5:05pm. 5 hour delay on the flight from Chicago to London - over 2 hours were on-board sitting at the gate. I missed the connection from London to Nice, and they put me on another flight, which was also delayed 1 hour. I finally arrived in Nice over 24 hours later than the ticket I purchased. On the way back to San Diego, everything went smoothly except my luggage did not make one of my connections. I finally got them to deliver the bag 56 hours after I landed.


American Airlines Customer review :  18 September 2014 by T Lin    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Most frustrating travel experience, traveled from DC to Honolulu, trip planned paid for fewer stops and earlier arrival, leaving DCA boarded plane on time, then proceeded to sit on a boarded, full plane for 1.5 hours because there was an overlooked routine mechanical issue preventing the plane from regulating the cabin temperature. Missed connection, gave me a ticket including two stops and no talk of partial refund, just a condescending align. Fast forward 1 week and again we're delayed by 2hrs in Honolulu. If you value your time do not fly American airlines.


American Airlines Customer review :  18 September 2014 by Ben Weeks    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I don't fly with American Airlines much anymore but I flew them to Seattle for Thanksgiving, so flights were busy. I was in the very last row (row 32) of an MD-80 - it was noisy back there. My aunt was carrying our babies car seat which had food inside it, it dropped into the first class aisle and one of the FA's glared at us and said "you're dropping food!" I mean really, and she didn't even offer to help carry it? Fortunately a courteous passenger came and helped. Flight Attendant in coach was a lot nicer, she even gave us some food for free after she saw how stressed we were. Then the return flight was cancelled because they could not get the hangar door open, so American Airlines gave us some Hotel Vouchers. After getting back to the airport American Airlines gave us seats in First Class to make up for the bad night we had, free food with larger seats and more legroom was ok, but it was just not enough. We were tired and wanted to get home, after landing back in Charlotte we had to deal with riding a packed bus to get back to the Long Term parking lot. This was the most tiring trip I have ever had for a domestic flight.


American Airlines Customer review :  18 September 2014 by Guy Selenski    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9/10 from West Palm Beach to SNA, 2.35pm, connection in Chicago, missed the 5.10 connection. Flight was delayed and missed connection - reason "it happens, traffic". When I miss my flight because of traffic American charges passengers, we should have vouchers for every time an Airlines misses timelines.


American Airlines Customer review :  15 September 2014 by W Coenik    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with AA on our internal flights in Economy Plus due to one of our team being Gold with Qantas. That little extra leg room makes the difference. They were all short flights of no more than 2 hours so not getting feed was not an issue. Check in was good and service was friendly. We had a 2 hour delay in Miami due to a fuel delivery issue that was affecting most of the airport not just our flight. They keep us well informed. We had to terminate one of our through flights in Chicago on our way to St Louis due to one of our team becoming ill. We went straight to check-in to advise them that we would not be continuing our flight to St Louis and they were unable to stop our bags from going to St Louis. But they did everything they could to return our bags to us. They put them on the first flight back to Chicago and delivered them to our hotel later than night. Great service. Overall, great flights and friendly service and excellent at returning our bags.


American Airlines Customer review :  15 September 2014 by S Timmons    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MIA-GRU and GRU-JFK. Very quiet plane and cheery crew London to Miami, Miami to Sao Paulo delayed about 90 minutes, and crew a bit more grumpy. But they were sunny by comparison with the miserable team who took us up from GRU to JFK - good job there was superb IFE on a brand new plane (with disco lighting) to make up for it. I don't the cardigans and ties at half-mast helped. Having said that, the AA/Oneworld staff at JFK did a great job in helping me transfer in about 30 minutes in order to catch a BA flight back to LHR.


American Airlines Customer review :  15 September 2014 by J Bacallado    (Spain)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Usually fly oneworld carriers. Last flight on American was a complete disaster. Boarded on time and it took 2 hrs before take off, no explanation given until we left the gate. Very old 757. They said maintenance. Still some FA appeared on board before departing. Once airborne, no service on a 4hr flight to SJU from JFK, only food for purchase. FA rude and not professional. Arrived very late. It took more than 45 min to get luggage.


American Airlines Customer review :  10 September 2014 by M Hesser    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SEA-DFW-MIA-MVD both ways flights. I had low expectations based on previous trips on this route with this airline. Even when the 767 airplanes they are using on the MIA-MVD route are old, beaten down and the business class seating is at the minimum acceptable level, the price matches what one can consider a "budget trip". However, I could smell unpleasant odors from the bathrooms both ways from MVD while seating on row 3 in business class. This may not be acceptable to any business class passenger, I must say. Also, I verified that bathrooms were not cleaned by the staff. Perhaps some disinfecting towels would do, passengers can clean the bathrooms by themselves, and help with the smell. Anything, but making your stomach revolt when having your dinner or breakfast in business class. I sincerely hope that American Airlines replace their aircraft on the MIA-MVD route as soon as possible with more suitable, modern aircraft.


American Airlines Customer review :  7 September 2014 by William Nelson    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flt 986, St Thomas to Miami. ATC Delay in Miami (didn't tell us why but probably weather), not AA fault. Our aircraft left Miami for St Thomas, returned due to medical emergency, not AA fault. Aircraft arrived St Thomas and we departed 7.40pm (instead of 2.58pm), not AA fault. Arrived Miami and after 3 hours standing in line because, in spite of knowing the flight was delayed four hours, no one checked hotel room availability. We received meal vouchers for dinner ($12 and the restaurants were closed), voucher for hotel room (received at 2am, waited 35 minutes for a van to a Holiday Inn, had to be back at 5 to take advantage of the breakfast voucher, $6, before the 7.14am flight to Dallas). Try to buy dinner for $12 or breakfast for $6 at Miami international. While we were in line, no movement for over an hour because no one had checked room availability. Two attendants initially handling the entire rebooking for the flight. After over an hour, another showed up at an adjacent gate. Shortly, 'Denise' decided it was time for her to leave. She was 'supposed to leave twenty minutes ago". Extremely poor planning overall. Poor accommodation after the fact. This is becoming the typical customer service quality for American and is really disappointing.


American Airlines Customer review :  7 September 2014 by A D Storey    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AA51, LHR - DFW in new 773. American have hit the bullseye! Excellent service and food from the crew. AVOD system has more movies than you can look at! The seat is extremely comfortable. Inflight bar area is a nice place to stretch and have a chat. Definitely look to fly on this plane again.


American Airlines Customer review :  7 September 2014 by J Chestnut    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-DFW-ATL, AA2410, 1 Sep 14. S80 ancient aircraft. Very uncomfortable seats. Almost one-hour delay in DFW because of "broken-seat" paperwork. Delay in landing at ATL because we lost our gate. Slow baggage handling. Staying away from AA for a year or so.


American Airlines Customer review :  7 September 2014 by C Sanders    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Manchester to New York at the end of August, as a couple. We were surprised to be automatically allocated leg-room seats, by an emergency exit, at no extra cost. However, we were extremely surprised and disappointed to be on a very old plane (still old logo), and had no personal TV screens, for a long haul flight! I have never encountered this before. We could also barely see the shared TV screens. Only one film of two was shown. The air hostesses were distracted, tired looking and talking amongst themselves for much of the flight. It felt like an internal AA flight. All the same was exactly true for our return flight, but furthermore they could not seat us together, on our wedding anniversary. If this is how UK Manchester customers are treated (the same surely can't be true flying out of London!) then prices should reflect the poor service. Avoid AA if at all possible.


American Airlines Customer review :  7 September 2014 by Tobing Ester    (Indonesia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew early September 14 from Kuala Lumpur to Hartford, CT return. The quality was very uneven. From KL to Hartford, it was okay. On the long parts (KL to Frankfurt, Frankfurt to Charlotte) we were given two meals and a snack. The meals were okay, but I was disappointed on the snack which was cookies and chocolate. Of course, no menu as with Etihad and Qatar. I know, I know, I chose the airline because of the low price. I was even more disappointed on the trip back. On the flight from Chicago to London, the seats and space were so tight, we could barely move. The plane looked old and shabby. It still had those communal TV!. Come on! On a 7-hour flight? Those things were so outdated! The flight from Heathrow was much better. It's the new A380. Still, food was not much better. By the way, flights from KL to Europe and Europe to KL were operated by Malaysian Airlines, but the ones from Europe to US and vice versa were by AA. Overall, I wouldn't recommend taking AA flying from Asia to US.


American Airlines Customer review :  2 September 2014 by Bobby Giannakopoulos    (Canada)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAS-DFW-LGA-YUL. All flights were smooth and on time. The service, the flight attendants and the seat comfort were fine, nothing special. The second leg it was full and it was a hassle before take off with all the carry on bags, the crew were asking passengers to collaborate by placing their smaller item under the front seat. This is what it happens when airlines charge for check in bags. You have to purchase the meal on board but the crew with a few smiles serves complimentary non alcoholic drinks. I found it weird when the crew were saying, "We know that you have a choice thank you for choosing us" during their announcements. I chose American Airlines simply because it offered a lower price despite the long trip I had to do. Overall this airline is not amazing but it's slightly better than some low cost airlines. I would fly with them if they offer a low price.


American Airlines Customer review :  2 September 2014 by Tomos Buttress    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brand new 773, lovely looking aircraft, clean interior but inferior product and service compared to alliance partner British Airways. 10 abreast seating is appalling for a long haul flight, no comfort, no headphones (this caught a lot of passengers out) cabin crew responded with "the company doesn't give us any!" - limited interaction with the passengers throughout flight. All in all very disappointing service with the "new American".


American Airlines Customer review :  2 September 2014 by A Kiely    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After a 6 hour delay, originally attributed to a broken air conditioning component estimated to take "45 minutes" to fix, myself and several other passengers changed our tickets to another, later flight to the same destination. After being boarded on that second aircraft, we were informed that the "maintenance log had been removed from the aircraft and not returned as expected," so we would need to wait until it was located. Initially this appeared to be mere incompetence, but swiftly came to seem like subterfuge. Fully an hour later we have just been told there is a panel on our aircraft that has to be replaced. This is supposed to take 1 hour. Meanwhile, our original aircraft remains grounded without further explanation. As a passenger, I am apprehensive flying on aircraft in such poor repair, and moreover feel deceived repeatedly by gate agents and flight crew who are either misinformed themselves or deliberately trying to hide the sorry state of American's fleet. This will be my last flight on American, were I not attempting to attend a family wedding, I would deplane now.


American Airlines Customer review :  2 September 2014 by Jonathan Prior    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from DFW to LHR on a 777-200 with my seven year old daughter. This flight was completely full but was acceptable for a long haul flight. The crew were very nice and helpful with my daughter and made her feel at home on her first transatlantic flight. The food and beverage was quite good for economy. Coming back to the USA was an entirely different story. Flew from DUB-Chicago on an old outdated 767-300 that smelt bad and looked very worn. The carpet was dirty and so was the seats. Additionally, it was unacceptable to fly transatlantic with community video screens that appear to be running from a DVD setup with poor picture quality and sound. Again the crew was fantastic and treated my daughter extremely well and was very help with making arrangements to catch our next flight to Dallas even though we arrived over an hour late. Completing Customs and Immigration in Dublin saved us from missing out next flight. For the money paid the quality experience was unacceptable.


American Airlines Customer review :  2 September 2014 by G Lombardi    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from London to Miami then Miami to La Paz. By far, the most disappointing flight we have had. The cabin crew were unbelievably rude, disinterested and unhelpful. We've had much better service with budget airlines. Thought it was ridiculous that people could reserve seats up to one year in advance. Our flights were booked by a tour company so we were unaware of this until a few days before and therefore left with disappointing seats on the way out to our honeymoon destination. Will not fly with American Airlines again.


American Airlines Customer review :  2 September 2014 by A Wood    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR to Miami return. Where to start. New logo - but old plane, old staff, old service. 'Turkey slider' in business class? Pre-formed mush. Surly, badly dressed cabin crew. One of them was chewing gum and playing Candy Crush when I went to the bathroom! AA lounges in LHR awful - compare that to BA or Virgin! Even worse, lounge in Miami - two vouchers for free drinks - for £4k? 13 year old 777 noisy , flat bed only goes down part way, and worst of all - no laptop power adapters available "We've stopped providing them"! Well, you know what, I've stopped using AA.


American Airlines Customer review :  29 August 2014 by A Arvin    (USA)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-ORD. ORD-CMH Flew an ancient plane with no IFE with one shared TV. Seats were uncomfortable. Food was better this time around although the service was bad. The crew missed out serving several rows multiple times on the flight although they kept the drinks coming very frequent. One of the crew members stopped the food service for close to 10 minutes to continue speaking to a passenger about her family.


American Airlines Customer review :  29 August 2014 by R Simon    (Austria)

Rating : 6/10

Score 6 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DFW-ABQ on Aug. 8 and return ABQ-DFW on Aug 15, both legs in First (due to upgrade) on an MD80. Flights nothing special, but OK given the limitations on US domestic flights - obviously older planes, but comfortable and cabins looked fresher than expected, so obviously well maintained/renovated. Catering in First for both 100 minute flights during meal hours was a pack of pretzels and full bar service. White wine on the evening flight to ABQ was warm Chardonnay. FA's were friendly and efficient on the on the flight to ABQ and rather uninterested on the flight back to DFW. Delay of 45 minutes on the flight to ABQ, but AA maintained that the flight will be on time until 15 minutes before the designated departure time, although a delay was obvious, as there was no plane at the gate, so slightly irritating bad communication. Return flight eventless and on time. So, nothing special, but no major problems, either. All in all a very average experience.


American Airlines Customer review :  27 August 2014 by C Millar    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Recently flew this airline transatlantic route from Dublin to Chicago. The experience was awful! The plane itself was so outdated and old fashioned. It had the screens that dropped down from the ceiling! However on the outward bound flight the crew announced they were not working. So I had a seven hour flight with no film . The crew all wore different uniforms which made them look shabby and unprofessional. I am used to flying European airlines like BA and Aer Lingus whose planes all have the modern personal screens etc and whose cabin crew look smart and professional. My advice is stay well away from AA. I will never again use this airline.


American Airlines Customer review :  27 August 2014 by Hilary Morgan    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Chicago to Cleveland cancelled for no reason. Put on standby, 4 flights and 10 hours later, with no help from gate attendants we fly into Cleveland. Flying out of Cleveland - flight cancelled night before, no reason given. Re-booked on earlier flight. Arrive at airport and, or course, we're not on the manifest. Staff member very rude. Clearly no one who works for American likes it or it's customers either. Since American had cancelled 3 flights the day before, they had nothing to do but put us on a United flight where we had to pay an extra $160 for baggage hat we would not have had to pay as our origin tickets were on Alaska Airlines. Never again.


American Airlines Customer review :  27 August 2014 by James Gohman    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

American Airlines cancelled a flight with no warning, claimed weather related but on looking at radar for this flight path that was fabricated. They made no effort to notify by email or cell phone (had both). I found out about the canceled flight when I arrived at the gate with my boarding pass. This resulted in a 15 hour drive. My advice - find a different airline.


American Airlines Customer review :  27 August 2014 by Ben Smith    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew out to Dallas from Heathrow in the new Boeing 777 which as a plane was okay and had good entertainment. They have a 343 layout which makes it cramped compared to a lot of other airlines I have flown with which have a 333 layout which feels more spacious. Some of the flight crew were quite unprofessional. One of them walking around with earphones in holding his iPod in his hand. Food was close to terrible. Returned on a Boeing 767 which had been painted on the outside to make it look modern but was like a museum on the inside. Old TV monitors hanging from the ceiling which showed one film on a nine hour flight which I couldn't watch as somebody had snapped off their headphone jack in my socket. Checked in really early but still sat apart. Food terrible again but flight crew a bit more professional this time. Have flown over 30 different airlines and I would say this airline is in the bottom 3.


American Airlines Customer review :  27 August 2014 by Richard Callis    (Brazil)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

GRU-JFK and JFK-LHR: American Main Cabin Extra. Exit seat on both flights. Excellent price, brand new planes. Greatly improved service, food improved. There are better airlines for premium service, nicer food but if you can make Platinum (50,000 miles a year) then this is for me unbeatable. Free Main Cabin Extra, Lounge Access, double miles, punctual flights on new planes.


American Airlines Customer review :  19 August 2014 by J Sendziak    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Was in Vegas, headed to Dallas. The weather had been bad that morning in Dallas. Contacted my husband about the weather when it came to my flight home, and the weather was clear. They had delayed our trip for 9 hours for no apparent reason, and had failed to inform us of this. They had delays due to weather early that morning, the flight coming from Dallas to Vegas was sitting at the airport, and wouldn't load their passengers. Waited around for 9 hours only to find out by 10 pm that night that the flight was cancelled and it was too late to get a hotel. The staff in Vegas were very rude and pretentious. They didn't care about any of the passengers, and were snappy when asked questions. I do not recommend this airline at all!


American Airlines Customer review :  19 August 2014 by D Swarts    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

This is a general review of American Airlines. Since 2000 I have flown with AA more than any other airline, racking up nearly 1 million miles, most in Economy, some in Economy Plus and some in First Class. Maybe it's because I have so much experience that little things and small delays do not phase me, but I have rarely had a problem so bad that I felt the need to contact AA customer service and I've never written a negative review. Yes, it would be nice to get a snack with your beverage like Delta gives, but I can bring my own package of cookies or peanuts if I want. And yes, the MD-80 aircraft does not have inflight entertainment, but they've had powerports on MD80s for a long time and then I've got a fully-charged laptop and smart phone to entertain me. Yes, I've run into weather delays in Chicago during the winter, which is why I connect through Dallas whenever possible. Yes, it would be nice if they would upgrade some of their gate areas with more power plugs and offer their gate agents some sort of incentives to be a little nicer with regular passengers and not just us elite passengers. And yes, sometimes they want more money for the same route as a competitor, and those are the times I book with another carrier. But throughout my near-million miles and 14 years flying AA I still recommend the airline to my friends and family to get them anywhere in the world they need to go safely, on time and for a reasonable cost.


American Airlines Customer review :  19 August 2014 by B Sharma    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am not picky about the airlines and used to travel by the cheapest deals available. This time I took AA. Flying American Airlines was the worst experience for me. The planes were mostly old and run down. They took 2 hrs to fix the bolt and screws while flying to San Diego on flight AA 49. The staff especially at Dallas boarding desk was rude and changed my seat without an apology. Not only that see was upfront rude. Each flight were at least an hour or 2 late. There are definitely better options and I would not fly this airline again.


American Airlines Customer review :  19 August 2014 by A McCormick    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was flying from Dublin to JFK NY on July 30, flight 291. I got the impression that serving the needs of the passengers was not a priority. I had reported to a flight attendant about some good amount of water sloshing around in the lavatory. It was slippery and the dirty liquid had got on my shoes and clothing. The flight attendant replied that she did not think the liquid was water and was not going to touch it. I do not understand why it could not have been mopped up. I think is was very inappropriate of the Airline to not train their flight attendants in mopping up unpleasant "spills" in the lavatories, and providing them the sanitary means of doing so. This was upsetting to me to have to use lavatories with unsanitary conditions on an airline! The American Airline website makes it very difficult to send a complaint to. I think this is very important for them to see this and to correct it. I gave the airline poor ratings and do not plan to fly it again.


American Airlines Customer review :  16 August 2014 by J Michaels    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew London Heathrow to JFK. Had transferred from Qatar from JNB-DOH-LHR. This was a bit like going from a fine Hotel (Qatar) to a cheap roadside motel (American). The American Business Class lounge/Admirals Club lounge at LHR beyond the new entrance is simply a dump. Old tired furniture, no charm or ambience, and an almost complete lack of any kind of decent food or snacks. I saw one tureen of dried up pasta, and some pretzels and 2-3 halves of white bread sandwiches. Self serve beverages were somewhat limited, with cheap brands of alcohol, and "spouts" on the wine bottles-a really low class touch. Although the roughly half full business does have a state of the art flat bed seat, with decent storage, the cabin service was dismal. Pre departure beverages were served in flimsy plastic glasses. Cabin staff attitude throughout the flight was casual and usually indifferent. I slept until approx. 1.5 hours before landing, missing the snack service. No a single member of the cabin crew offered to serve it to me later. The rear lavatories were devoid of any cosmetics, the forward lavatories were stocked. Of course, there were no flowers in the lavatories. Catering was adequate, the menu was a tiny card like affair, nothing like the elegant and extensive menu presented in a folder on Qatar. I am thoroughly convinced that flying on American, or any US Airline on long distance flights is wasting money and accepting poor treatment, and it makes more sense to choose non US airlines which offer their premium customers a much higher standard of service.


American Airlines Customer review :  16 August 2014 by S Klass    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-MXP-JFK. Both flights departed a few minutes early and arrived on time. Aircraft was an 'updated' 767-300ER with the new Biz Class and Main Cabin Extra, where we were seated. Had the bulkhead seat both ways in this mini MCE cabin of 2 rows, which made a difference. Service was ok, food below average from JFK but much better from Milan. The only real downer is the lack of personal IFE or streaming IFE on this plane, only main screen entertainment was available. Were lucky though to have a professional, friendly and warm flight attendant from Milan.


American Airlines Customer review :  14 August 2014 by D Graubard    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-MIA-GRU in Economy on July 28. Daylight flight from Miami to Sao Paulo - delayed 4 hours and that is where American failed its passengers. They boarded us and at the departure time they asked us to de-board as the plane has mechanical issues. Ok - fine. They say there is a plane at a gate that will take us to SP and they just need to service the plane. That was a lie - all the passengers got to the gate (and we had been told to take our pillows and blankets as the new plane wouldn't have them) and there was no plane. We sat around for 3 hours before a plane showed up from the hanger where 4 AA 777s sat the whole time. Finally board and take off - 8 hour flight and flight attendants were friendly. Seat comfort is awful - no leg room due to entertainment box at the window. Seat cushion is non-existent so luckly the extra pillow helped (we got on the plane and blankets and pillows were already there). Upon landing in Sao Paulo at 12:10am (4 hours late) we finally got an apology from the flight deck - until then they didn't say a thing about the delay. Come on American - have some respect for the people who pay your bills. I did get an email when I landed with an apology and 5,000 AA miles - ok - that's nice. But I felt sorry for the many passengers who missed connecting flights at 12.10am there are no more flights until morning. I had a 2.5 hour drive to Santos and didn't get to my hotel until 3am. When AA does it well - its great. When they fail - its really bad.


American Airlines Customer review :  14 August 2014 by D Graubard    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

July 31 - CWB-POA-MIA-ORD. 767-300 from CWB to Miami in Business Class. Flight boarded and crew had just come in from Miami. They were awful - no one said hello or offered a drink until just before we departed 45 minutes late to Porto Alegre. I understand they are tired - AA needs to change crew at Curitiba and have a fresh crew all the way to MIA. Landed 30 min behind schedule at POA - had to exit the plane and they gave us new boarding passes and just waited in the gate area for boarding. Little cafe had snacks and flight was packed (in coach - 1/2 full in Biz) so gate area was busy. POA-MIA - excellent service! Flight attendants were so friendly and accommodating. Greeted you by name - were always in the cabin even though the flight leaves POA at 12:05am - with water and snacks. Slept well and had a quick breakfast before landing in Miami. Aborted landing due to some warning light in the cockpit but did a fly around and landed safely. A really nice flight once we got the new crew at POA. This is the type of service that makes AA stand out.


American Airlines Customer review :  14 August 2014 by Daniel Thomas    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to LHR. AA's problems are no longer the fleet, its old tired flight attendants that should be in bed rather than serving passengers paying up to $6000 for a business class seat with an attitude and a lack of respect that is simply unacceptable. Other passengers complained as well. Just impersonal and rude service on AA104. American needs to ground those FA's that are older and with attitude. Hire younger FA's that want to do their job rather than complaining to passengers about how the airlines have changed and how what we pay for the seats isn't worth it. After 33 years I'm not flying AA anymore. Ill go BA or anything other than an American carrier. They just honestly are awful now and I see no change due to them being union. Fly a foreign carrier. You'll see the difference.


American Airlines Customer review :  14 August 2014 by Sharon Mills    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Shreveport, LA to DFW. We then flew from Dallas to London. Neither plane left on time or got us there on time. We had people waiting in London. Same happened on the way back. On the way back, we were shuttled to British Airways. Got to Dallas, had a six hour layover. Because British Airways was late getting us to Dallas, the layover was five hours. We sat in the airport in Dallas for 4.5 hours at the gate we were supposed to leave from. Twenty minutes before the plane was to leave from Dallas, the gate was changed and we had to run to get to the new gate. I have come to the conclusion that American Airlines doesn't care at all about their customers. For the prices people are charged for tickets, and fees, you would think service would be better. Won't fly American again.


American Airlines Customer review :  7 August 2014 by N Smith    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I recently flew American first class from SFO through DFW to SDF. This was a last minute change from a ticket on another airline that allows cancellations without penalty, because we found our outbound trip to be somewhat stressful. We are delighted we made the change. The one way fare was very reasonable, and the service was superior. The SFO to DFW leg was on a wifi equipped 737. We were in seats 3F and 4F, and both of us had plenty of legroom and the seats were very comfortable. Entertainment was Rio 2, which we didn't watch because we were reading (and eating). Breakfast for me was granola, fruit salad, orange juice, coffee, and a hot biscuit with jam. I am a southern girl and take pride in my own biscuits, and I have to say the AA version was excellent. The other choice was a strata with muffin, which my husband also found quite tasty, the flight attendant passed the muffin/biscuit basket a couple of times, but we were too full to partake. At the end of the flight, she stopped by each seat and thanked us for flying American. The DFW to SDF leg was on an A312, which was quiet (a little noisy on takeoff) and sturdy. In flight entertainment choice (personal TV) was excellent - many movies, TV and music channels to choose from. The snack was also quite good - I had a salad with poached chicken, quinoa, asparagus, and arugula, with a fresh baked chocolate chip cookie. Husband had an open-faced turkey/tomato/gruyere sandwich on fresh bread with a macadamia nut cookie. He also had a tumbler of red wine, I had a diet Pepsi (they also offer Coke products). The flight attendant, was also quite attentive and spoke with us by name. We felt very well taken care of.


American Airlines Customer review :  7 August 2014 by Sergio Pereira    (USA)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On my MIA-LHR leg I flew the 777-200 which is an awful configuration 2-3-2. What a lovely surprise on the way back to fly a 777-300, with a great configuration of 1-2-1. I was by the window, great. Upgraded seat and a great crew to complement it. Wish AA would get rid of the 2-3-2 configuration in business - pathetic.


American Airlines Customer review :  7 August 2014 by Cynthia Robertson    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

July 31, we were on flight 3143, NAS to MIA. Flight was scheduled to take off at 605. We were on the runway, on time, when a passenger became ill. We returned to the terminal. They left her on board until a paramedic arrived to check her out. At this point, she felt better and wanted to continue but had to wait until someone from headquarters arrived to determine if it was safe for her to stay on the flight. They took her off the plane, then allowed her to return, then took her off again. Every person on that plane had a connecting flight to catch. They then had to refuel the plane. We then got back on the runway, then had to go back to check out a maintenance issue. We sat there another 30 minutes. Then we had to get off the plane while they worked on it. At 9.30, we boarded again, then had to wait for a passenger who couldn't decide whether or not to continue. We finally left NAS at 10 pm. When we landed in MIA, we had to go back through customs, find our luggage, then try to find someone from AA to help us all reschedule flights. No one from AA was available to help us until after 11 pm. They put us up overnight at a local hotel and rescheduled all our flights for the next day, but it was a very poorly handled situation. I do not plan to use AA in the future. We have used other airlines many times and have had issues, but never anything handled this poorly.


American Airlines Customer review :  7 August 2014 by Arnold MacDonald    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have been an airline passenger for the past 60 years. All types of planes to all types of destinations with all types of carriers. The golden years you might say when the flights were not only comfortable but fun and even riotous at times! The service, food and drinks (especially the drinks) were an integral and indispensable part of the experience. It is sad to see what was once a wonderful and exciting experience reduced to the level of a bus ride and a damn uncomfortable bus ride at that! Flight AA121 Paris (CDG) to New York (JFK), July 2nd 2014 gave a glimmer of hope. The cabin crew were experienced, co-ordinated, pleasant and most helpful.


American Airlines Customer review :  7 August 2014 by Li Andy    (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from LHR-JFK with AA101 in economy, I also had low expectations about reading several reviews here on the website. Strangely enough it was a nice and overall experience with AA. B777-300 the cabin looks fresh and airy. The stewards and stewardesses ages were no lower than 50 years but the steward on duty on my aisle was very friendly. Food was ok, we had a choice between chicken or pasta (no menu distributed), and an hour before arrival they distributed hot pizza and in between several rounds of drinks. Flight departed on time and arrived in JFK almost right on time. Overall experience was better than expected and I'll fly them again!


American Airlines Customer review :  4 August 2014 by V Bragg    (Switzerland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We paid for 6 business class tickets from Zurich via London to Dallas. Then 4 business class tickets from Los Angeles to London to Zurich. I've never seen a more consistent disgruntled group of employees in all of the years I've flown overseas. Where to begin? We chose American because of the "New" business class. We were given an old plane. My family is very low maintenance. We only ask for simple respect. We are mid flight and AA cancels our connection from Dallas to Grand Junction. 10 hours before we are to board. We don't get the notification until we reach our gate to fly to Grand Junction. No effort on AA part at all to help us. No hotel, no car service. We make our own arrangements. This may seem small, but by this point, we are exhausted. Any help at all by AA would have been appreciated. Our return trip. I went for more water, I was told they only had the large bottles. If I wanted more water, I could bring my small empty water bottle up and refill it. Not, how can I help you? Not, can I bring the water to you? They stand there chatting while I try to refill my bottle.


American Airlines Customer review :  3 August 2014 by R Paterson    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-LAX return in F on the new A321 transcon product. American has really upped their game here. The hard product is outstanding in terms of privacy, comfort and durability. Feels very exclusive and closer to the luxury that Asian and some European carriers are offering in long haul configurations. Outbound, check-in was prompt although not very helpful with navigating the chaos that was security at JFK T8. Onboard, service was exceedingly professional albeit not intrusive but that's the way I like it. Purser kept a watchful eye on the 10 pax in the cabin and was very prompt with drink refills or any other needs. Food was above expectations and in fact quite tasty. Could have a better champagne for first class (it is in fact not a real champagne but a domestic sparkling wine) but that's a first world problem of course. Pillow and blanket provided were of good quality, could use a mattress pad for overnight flights. On the return, check in at LAX Flagship was quick and friendly, brought to the front of the security line which was nice. Can't comment on onboard service on the return because once we hit 10,000 feet I put the seat into bed mode and slept a complete four and a half hours of solid sleep, waking just before descent. This is a first for me in over 25 years of travel. For that reason alone, I fully commend this product. It's a game changer for the NY-LA market.


American Airlines Customer review :  3 August 2014 by Mark Elliott    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew with AA and US Airways from New York, Boston and Washington DC. I cannot believe that American Airlines is part of the One World Alliance. When you look at the level of service you get from world class airlines like Qantas, Cathay Pacific and LAN and then see the pathetic offering you get from AA, I am dumbstruck. As a frequent Australian traveller I absolutely hate having to use AA anytime. Their Admirals Club lounges are truly pathetic - paying for food and pseudo-snacks like pretzels and plastic wrapped muffins. AA passengers who fly Qantas and use the Qantas Club lounges must be amazed. The service on AA is uniformly awful and rude. How can Americans put up with such an array of shocking airline companies. Now that AA have bought US Airways it will be doubly bad.


American Airlines Customer review :  3 August 2014 by C Bundick    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My flight out of Chicago was delayed for hours and then cancelled at 1am. Understandable, taking into consideration Chicago weather. However, it was the customer service received during, and after, this that convinced me to end my days as an American Airlines flyer. I spent the next few hours on hold with customer service trying to get my flight rebooked. After 3.5 hours on hold, I booked a flight for the following morning through the AA website to ensure that I would return home on time. The next morning, unable, once again, to contact customer service, I boarded the flight and made it home in time to return to work. Only after I finally contacted customer service did I learn that I had, in fact, been booked on a rescheduled flight. I searched my inbox, spam and trash but had received no sort of email or notification of the rescheduling. If I had been informed of this flight, or been able to contact customer service, I could have foregone the cost of a second flight and avoided all of the frustrating, cold emails that have taken place since.


American Airlines Customer review :  1 August 2014 by John Parsons    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DFW to PDX - the service was terrible. First, the price: it was $360, round-trip, non-stop. While this may sound like a good deal, it was not too long ago that American wanted $500 for the same trip. I could go to Europe one- way for that! The price drop is the only reason why I give them 2 out of 5 stars for value. If it weren't for that, I would give them one-star without a second thought. Second, the lines for baggage check were long. Apparently, this airline does not realize that it's 2014: I was completely unable to pay my baggage fee online, and there was no fast check-in option, either. So I had to wait in line to do something I could have done online with other air carriers, and only takes five minutes at most with other ones. Third, the seats. They were harder than rocks with virtually no leg room with my messenger bag below the seat in front of me. It was virtually impossible to sleep or rest in my seat. When I got off the plane, I was very sore. The flight attendants did not care about my experience, and the check-in agents flat out ignored me at PDX. Lastly, when I emailed American with a complaint about these issues, I got the most sarcastic response I have ever got from a customer service representative. In conclusion, I never plan on flying American again. I'd rather have a stop (or two!) than fly them.


American Airlines Customer review :  1 August 2014 by Marina Wiedemann    (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We had a really good flight with a very nice and obliging crew! Food was very good, also the entertainment program and the seats. We will always fly with AA again!


American Airlines Customer review :  30 July 2014 by Samone Brewington    (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I will never fly AA again. The Miami staff were very rude and not accommodating at all. Flight was late leaving from Turks and Caicos and staff failed to announce the delay by half an hour. Therefore I missed my connecting flight in Miami to LGA. Miami Staff were not accommodating. I had an older aunt with me and I asked for a wheelchair twice, it never came. AA staff had no sense of direction or didn't speak enough English - it was terrible! Never again.


American Airlines Customer review :  30 July 2014 by M Cuenco    (UAE)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-JFK. I had low expectations due to reviews posted here. I was therefore happy to discover that the plane was new (and/or very clean), seats were comfortable, flight attendants warm and friendly. The flight was full and the flight attendants graciously offered passengers the option to spread out so that we can be comfortable. Meals were hot and nicely prepared. IFE was varied and up to date, WiFi available on board but not free. The pilot was very pleasant in his announcements that I didn't mind the delay in landing/parking due to the rains in NY. It seems AA is starting to up its game, starting with international flights. Will most probably fly AA again in the future.


American Airlines Customer review :  30 July 2014 by R Kanefsky    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Let me start by saying I am a regular business flier and travel frequently, although because of issues like the following complaint, usually only fly AA as a last resort. On a recent trip from LGA to DFW, AA forced me to gate- check my same standard 22in. carry-on bag which I take on every flight on every other airline. The bag clearly fit within the test box, when I had to test it the first time going through the security checkpoint, and similarly fit again when forced to test it at the gate, but because the agent said I had to "push" it down to fit within the box, it was too big and had to be checked. When I boarded the plane, I was frustrated to see that the bag would have easily fit within the overhead compartment. Maybe AA has smaller jets with smaller overhear storage capacity than every other major airline. This was a big inconvenience and was easily avoidable and I will continue to avoid flying on AA whenever possible.


American Airlines Customer review :  30 July 2014 by Hillary Wu    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The boarding passes we printed out at DFW Airport showed that the flight from DFW to TYR originally scheduled at 6pm was delayed to 8pm. We still went to the gate to see if the delay was changed. The monitor showed that the flight was delayed to 8pm. After we returned to the gate at 7pm, we were told the flight left at 6.30. There was no more flights from DFW to TYR afterwards. The assistant checked us in for the 9.00 flight the next day. When we requested whether there was a voucher for a hotel, we were told no. We called the customer service and were blamed for not listening to the announcements. We had to rent a car to return home and drove back to DFW next day to return the rental car. Each person was trying to shift the responsibility away to somebody else. If they made profits by charging passengers more and providing less service, whats to celebrate?


American Airlines Customer review :  30 July 2014 by Sander van Kan    (The Netherlands)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight AA1018, DUS-LHR on 5/6/2014 onboard N936NN (B738). Flight was on time and smooth. Food and drinks to buy. Crew were typically American and not that friendly. Legroom was adequate, but no more.


American Airlines Customer review :  28 July 2014 by Chris Dodd    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From LA to Chicago on 22nd June on American Airlines. Perfect service from staff at the airport to FA's on the plane. I have read a lot of bad reviews on this website but can only say my husband and I found our flight more than we expected. Our luggage was delayed for about an hour but this was I believe only due to two planes arriving at the same time.


American Airlines Customer review :  28 July 2014 by Phillip Evans    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Germany to Charlotte, NC to Huntsville, AL in 05/2014 was the worst flight experience. TV screen did not work, staff was not concerned after numerous requests. The aircraft had a malfunction before takeoff in NC, delaying us 3 hours on the taxiway. This caused a missed flight at the connection stop. American did not care whatsoever and we had to ask to get a meal voucher, but that was all that was given. They would only put us on another American flight that left hours later, putting us home in the middle of the night and needed to be at work the next morning. Worst airline ever. This review only covers about 65% of the issues experienced.


American Airlines Customer review :  28 July 2014 by Mitchell Norman    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-MIA-LHR. It is some time since I have flown AA transatlantic, after many years of having previously done so when both the hard and soft products were truly appalling. This choice came about as a result of the fare being two-thirds of the next best, so difficult to ignore. Both sectors were by B77W equipment with the new Business Class configuration. This is a vast improvement. The cabin crew actually seemed to enjoy being there (almost) although the sole male cabin crew member in Business on the return flight was extremely obnoxious. Food was ok- ish and whilst I had chosen my entrees on-line for both sectors, there was no record on board of any of my selections. The cabin crew told me that this on-line facility was a complete waste of time as it never worked. Overall, AA was better than my recollection of many years before but, hard product apart, it continues to be still a long way behind the alternatives.


American Airlines Customer review :  28 July 2014 by K Frietsch    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Booked flights for the husband and I from BOS to MIA in October. Received an email changing our flight times and seats after we had purchased and selected. Threw us off the original time and put another flight number in its place. Had no reasonable explanation other than they are re-figuring their planes! Really messed up our departure, for sure. The planes are so old and dirty. Couldn't even use the bathroom, as it was filthy on our last flight. The attendants were miserable! TV monitors were from the dark ages, not to mention the inside condition of the plane. It was falling apart from the inside. Could see the outer shell from my seat! Charge megabucks for low class experience.


American Airlines Customer review :  28 July 2014 by Mitchell Norman    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MIA-BOG-MIA. Both sectors were flown by very tired B752s with equally tired cabin crews. I have been flying these sectors along with other Latin routes with (Latin) American Airlines, which bears little resemblance to AA mainline, for some 25 years on the same aircraft type with the same take-it or leave-it cabin crew attitudes. Wifi and in-flight power is heavily advertised on these aircraft but were not available on either sector. Both aircraft and cabin crew are in need of a substantial refresh.


American Airlines Customer review :  23 July 2014 by Carlos Ramos    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Will never fly AA again. The experience at Dallas was terrible. Flight was late, therefore, missed flight. Boarded another flight, but told to get off due to mechanical problem. Very little information on what to do next. Sent to four different gates. Treated like cattle. Never made it out that day and no guarantee to fly next day. Forced to go to a different airport and buy another ticket on Southwest. No apologies by AA personnel. Customer service was the worst I've experienced in over 50 years of traveling.


American Airlines Customer review :  23 July 2014 by Michael G Salter    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled American Airlines on Flight AA55 from Manchester UK to Chicago. This was an awful flight. The aircraft had no in seat entertainment, the seats were old and uncomfortable, the headrests hardly lifted above the seat so for a taller person the backrest sticks in your back. In addition the staff were at best terse, at worst indifferent. I can only believe they are as fed up as I was being stuck on that aircraft. On the bright side it arrived on time, overall however it was a prime example of a truly budget flight, the only thing is I paid a lot of money for the flight. I only went this route because I needed to go to Chicago, never again.


American Airlines Customer review :  23 July 2014 by Terry Smith    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I purchased a flight with American Airline to fly from Miami to New Orleans on July 3-7. They changed my flight to US Air, but didn't inform me until one week before flight. I paid for upgrade seats but it was not transferred over. Now what really bother me was my return trip home from New Orleans, well I didn't get back until a day later. Both airlines seemed to simply want to place blame on each other when they should be working together on rescheduling flights when they cancel them. American whom I booked with originally were of absolutely no use to me once they changed me to a US Air flight. Though it took many back and forth trips between the two companies finally a supervisor with US Air, provided me with some assistance in getting me booked on another flight to fly out a day later. It's ridiculous that it would take me 4 hours in the airport to get rescheduled, when I checked in well in advance (4hours) after my flight was canceled. I should not have needed a supervisor to get my flight rescheduled, all agents should be able to do it. I went through 5 agents between AA and US Air, and none were helpful. When airlines join forces to become one company, they should be operating as one not passing the buck and blame between each other.


American Airlines Customer review :  21 July 2014 by Deborah Yang    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took AA on a trip to Spain. En route, two of my three flights were delayed, almost causing me to miss a connection, and my baggage was lost - not sure if by American or one of the affiliated carriers. The worst was yet to come, however. My flight from Madrid to NYC was delayed by a couple hours, and so I was rebooked for my connecting flight. I wish I'd insisted on catching it, since it was delayed anyway, because what transpired after was unbelievable. The rebooked flight to DC was eventually canceled. We sat on the tarmac for 2.5 hours as maintenance repaired a broken chair, then a door, and then we lost our slot in the queue and had to wait awhile, and then my home airport suspended flights coming and going due to weather. Finally, the pilot took us back to the gate and told us our flight was canceled. 4 hours on the tarmac that day. Service to rebook flights was slow, and some agents were a bit snippy. Slept at the gate overnight for my early flight the next morning. Had a bad feeling when I saw people arriving through the same gate 15 minutes prior to our scheduled boarding time. Sure enough, we sat there for well over an hour as the tyre on the plane was being changed, and then the flight was canceled. Exasperated, I asked for a flight out of LaGuardia instead, and although it was delayed on the runway, I eventually got home, after four bookings from NYC to DC. Very tight seat arrangement on the planes flying back (because they were older). Food wasn't bad, and service on all the planes was overall pretty good. Service at the gate ranged from very solicitous to brusque. The airline seems to schedule flights too close together. On top of that, the planes on my return trip were all old and shoddy, hence the delays. So I ended up being booked for eight flights round trip when I was originally scheduled for just five. Seven of eight were delayed, and two of those led to cancellations. American didn't do much to compensate me for the inconvenience either. I will never fly AA again.


American Airlines Customer review :  18 July 2014 by Russell Conyers    (Bermuda)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from LAX to JFK on AA292 in First Class, 14th July. A very good experience on a brand new plane, an A321. The seat makes the flight as it converts to a fully lie flat bed and I was able to get a few hours of sleep after having a nice hot breakfast. Good inflight entertainment, amenity kit, and a great cabin crew who seemed happy to be there. Well done AA!


American Airlines Customer review :  18 July 2014 by Steven Koenig    (Brazil)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-SEA first class. Standard first class seats. Nothing special, but comfortable. Lunch was surprisingly good. Glad we pre-selected the beef dish. Decent selection of beer and wine. Still don't like the fact that buying a domestic first class ticket doesn't get us into the airline's airline's club, but this is standard, at least among U.S. airlines.


American Airlines Customer review :  18 July 2014 by Gabriel Lee    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-DFW. Check-in: no online check-in for some reason, had to do it at the airport. Good, no problem. Boarding: for all US-bound flights, they had to search all our hand-carry bags for water/liquids, and they do it in the middle of the bridge, where the air isn't moving very well and warm. I don't understand why can't they do it right before scanning the boarding pass. The bridge area is small, not a smart idea at all. I feel bad for those in a long line for the economy class. In-flight: Food/meals are very good, no complaints there. The seat is excellent with lie-flat bed and big screen monitor. One problem, there were several movies/TV shows that are shown available but couldn't get to it. Other than that, slept well and services were fine.


American Airlines Customer review :  18 July 2014 by G Chesney    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew on Sunday, 7/13, on AA's new 777-300 International configuration in business class. I have to say that it was the very first time I have felt that a US carrier competed effectively with front rank international carriers. The seat was excellent. The overall quality of the seat was superior given the amenities, screen, etc. Just the slightest bit less comfortable than BA's flat seat, but not a huge different. The overall seat was superior to anyone else's business class I have been on. The food and beverage service was excellent. Appetizing, decent portions, well served and proper temperature. Inflight entertainment options are excellent. Beats the angled "lie flat" seat on the 767's and older triple 7's. You got it right this time. Even the crew was not as grouchy as AA flight crews have become. Actually I was very pleased.


American Airlines Customer review :  16 July 2014 by Carol Levalley    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had a 6 part trip this month on AA. Every leg had issues. Mechanical problems abound due to the age of the fleet. Arrived at JFK for the vacation portion of this trip and was told at the first class check in that our aircraft was removed from service and we would be 6 hours delayed departing. We missed our first day of vacation and a party because of this. Bottom line, you can't rely on this company to get you where you are going in any reliable way. Also have issues with their website, frequently down, lack of communication with flight delays also.


American Airlines Customer review :  16 July 2014 by Dunlop Chris    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew 4 domestic sectors LAX-DFW-OMA and DSM-DFW-LAX. Ex LAX boarded on time but then due to weather in DFW were delayed for roughly 2 hours. Informed of delay by Captain and given updates. Once underway beverage service given, inflight video shown. Overnight in DFW then to OMA next day. Flight delayed due to mechanical issues. Passengers allowed off plane after first hour, cabin crew offered juice and water then granola bars. Flight cancelled after 4 hours. $12 refreshment vouchers given. Replacement aircraft and eventually got away about 5.5 hours late. Whilst this was an inconvenience I believe the staff acted properly keeping passengers informed and making alternate arrangements. Return flight I requested baggage to be checked through to SYD which took some time to organise due to booking problems caused by the earlier delay when I had been taken off the delayed flights but then reinstated. Only complaint was during this time our pre-assigned seats were given away and we were given seats at the back of the aircraft without the additional leg room. All things considered I was happier to have bags checked through and less legroom. I have been critical of AA in the past but thus trip they receive full marks.


American Airlines Customer review :  14 July 2014 by B Gentry    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I had not flown AA for a few years, and now I know why. AA employees sat in first class on a very early flight from TPA-MIA and spoke loudly to one another while the other first class passengers tried to sleep. Had a 7.40pm flight from MIA-TPA, but paid a $75 plane change fee to take the 5.50pm flight. No problem there, except for the fact that the plane, flight 986 from STT-MIA had an alarm mishap and they had to call a maintenance personnel from off-site. He was very late so therefore, missed the earlier connection at 5.50pm from MIA-TPA and took my original flight at 7.40pm-no compensation returned for their error. Other members in my party had first class on the 5.50pm flight and did not receive it when we were all booked on the 7.40pm flight. They did attempt to put us all together, but placed us in the exit row with two children traveling under the age of 15. Therefore, the kids had to sit in other areas in the plane and were scared to sit alone. Upon a later arrival to TPA at 8.40pm, AA/US AIR misplaced our luggage and was it was all still sitting in Miami with Priority tags on them. So much for priority as they turned up a day and a half later.


American Airlines Customer review :  14 July 2014 by J O'Reilly    (Ireland)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Providenciales - Miami: AA300. Miami - Paris: AA62. Both flights on old aircraft, in particular the flight from Miami to Paris was dreadful on an old 767. No AVOD or individual screen. The seats were the most uncomfortable I have experienced. Food was tasteless and bland with portions quite small. Drinks service was decent but really that was all with the flight that was a positive. Staff seemed disinterested and tired during the flight. First and last time I fly with AA.


American Airlines Customer review :  14 July 2014 by A Bailey    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Pensacola to San Francisco. After paying full fare for a toddler in a seat, my pregnant daughter was treated so inconsiderately by American Airlines staff. No pre-board because "there are too many children on this flight" and they took her stroller away so that she had to carry 2 bags and the child. On one leg of the flight they gave her back the stroller last and nearly made her miss her connection.


American Airlines Customer review :  9 July 2014 by D Graubard    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-JFK/LGA-ORD - July 2-5. I keep seeing a huge increase in great attitudes from flight attendants on AA flights. Very personable and fun on both flights. Departed ORD on-time and landed at JFK early - but taxied around JFK for 30 minutes before getting to our gate. Dinner served was pre-ordered on aa.com and the chicken was very tasty. Return to ORD from LGA - plane was only 60% full and the three flight attendants (DCA-based) were having a great time with everyone. Lots of talking, laughing with passengers and very personable. Good dinner served and landed 40 minutes early into ORD. I see a lot of negative reports for AA but I wonder if people are just expecting too much or are exaggerating their issues. Keep up the good work AA!


American Airlines Customer review :  9 July 2014 by Pam Gould    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

One month travel itinerary June 10 - July 8. Point here is not as much about inconvenience as how situations are handled. 4 flights cancelled. One due to weather. Paid upgrades are not refunded if flights cancelled, per AA reservations. After 3.5 hour wait, little or no information given to waiting passengers in cancellation of first leg OGG-LAX. Restaurant employees saw flight crew leave airport. AA would only help passengers with connections. The rest of us scrambled for flights. Locating luggage was a whole other mishap. 2.5 hr flight from QRO-DFW turned into a 10 hour flight, touching down in 2 cities to refuel. Water was being rationed. Children first. No food. No offers from ground crews for additional water or even peanuts. No help with connecting flights. No enough cots in airport, Terribly mishandled. Connecting flight missed but cancelled anyway. MCI-OGG delayed 4 hours. Equipment not available. Automated message via phone at 2.30 am for 7.30 am flight. Was auto rebooked on flight out a day later. Called and obtained same day departure. Hoping I get out. Remember when flying used to be fun and airlines treated us with courtesy? Note: Have flown all other US carriers, AA is cheaper but savings offset by delay costs incurred, other problems and poor treatment.


American Airlines Customer review :  9 July 2014 by J Reed    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Ontario, CA to Indianapolis, IN by way of Dallas, TX (round-trip). All 4 planes were MD-80's - I probably don't need to say much more. These planes should have been taken out of service 10 years ago. I was flying them in the early 90's from ORD to LAX, they needed to be retired back then. All 4 flights were delayed because of mechanical problems (ranging from inoperative toilets to loose electrical panels). All 4 planes were filthy - not just the rest rooms and aisles - but, the seats, windows and tray tables were disgusting. All 4 flights were full - so, as we sat on the planes, waiting for the "maintenance issues" to be resolved, we roasted. Given that I had a similar experience on a trip from Palm Springs to Cleveland (round trip, 4 flight segments) in April on American, I should have known better. But, as a "loyal rewards member," I booked this last flight on American too - hoping for better equipment and on time service. At this point, I don't even expect any aspect of comfort on American flights - I just want a safe plane that lands reasonably on time. Given the last 8 flights that I flew on American planes in the last 90 days, I'm not even certain that the old MD-80's are safe anymore. When 6 out of 8 of my flights were delayed for mechanical or maintenance issues, I begin to wonder, I'm going to start building my miles on United. I'm done with American. P.S. - during the last 20 years, I have been "Gold," "Platinum" and in the "Concierge Key" program - so, I have witnessed the decline of this airline's quality and on- time performance first-hand.


American Airlines Customer review :  9 July 2014 by W Burg    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight #7943 from Honolulu to Los Angeles, April 25 2014. This airline is terrible. The only reason to choose this airline is that they have so many flights to so many locations. But it is as if they don't like to be in flight service. Both my husband and I have been regular flight passengers for most of our adult lives, for business and pleasure. Over the years AA has not improved on any level of their service. Since going online for booking we have yet to have reservation that isn't botched in some way. I am sitting on AA plane as I write this, as we wait, after flying 5.5 hours, for a gate to become available. Though this may be an airport error, the connections between flights is so short that many passengers are in threat of missing there next flight. We almost missed our connecting to this flight because only 30 minutes was allotted between flights. I would gladly pay more for better service, and have, but AA has only increased its prices but not improved the quality of service.


American Airlines Customer review :  9 July 2014 by A Bailey    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Pensacola to San Francisco. After paying full fare for a toddler in a seat, my pregnant daughter was treated so inconsiderately by American Airlines staff that none of us will ever fly with this airline again. No pre-board because "there are too many children on this flight" and they took her stroller away so that she had to carry 2 bags and the child. On one leg of the flight they gave her back the stroller last and nearly made her miss her connection. There is no compassion from this airline!


American Airlines Customer review :  7 July 2014 by S Mark    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris to Boston on an old and uncomfortable 757. The worst international business class seat I've ever had. Did anyone from American try sitting in this seat before they selected it? Small personal video screen with terrible resolution and limited choice of films. Food was inedible. The only good about this flight was the crew - friendly and hard working. Luggage took 40 minutes to unload. Overall a terrible experience.


American Airlines Customer review :  7 July 2014 by Sharon Deitz    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We will never fly with this airline again. Flight out of Moline Il was delayed for an hour because the airplane wasn't there. We finally get a plane and find out from the flight attendant the delay was caused because there was no ramp at their last stop. The pilots did an awesome job getting us to Dallas on time. But then we sat for over an hour waiting to get to a gate. By this time everyone's connecting flights should have left. But we run across the Dallas airport and find out our connecting flight is delayed as well. Seems we didn't have a crew. What a joke. Never again.


American Airlines Customer review :  7 July 2014 by Erdal Dirlik    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew from Miami to London. Sat in the economy class. Seat was extremely narrow, designed for very slim person. I am 185lbs and 5'11". For me the seat was very uncomfortable. If you are a large person recommend to buy 2 seats or avoid flying economy. The cabin was very claustrophobic. There was a big wall in front. The quality and the quantity of the food was pathetic. Inedible unless you were real hungry. This airline lowered their standards tremendously. I used 50000 points and paid $68 for this one way flight. In monetary terms approx $700. If the airlines do not stop abusing their passenger, I personally will give up long distance flying.


American Airlines Customer review :  7 July 2014 by Dennis Kloepper    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We recently took our family to Maui to celebrate our 48th anniversary. My husband is in his 70's as I am, and he has Parkinson's disease. I have recently had a knee replacement, so we rented a hotel for the park and fly program as did our daughter's family, for a total of $475 so there would be no chance of us being late for our plane which was to leave at 10.35 am. We arrived early, as were told to do. Eventually we found that there was a delay of at least 30 minutes. The delay continued to be extended and ended up being a 9 hour wait. AA reps told us there was nothing they could do. The seats are firm plastic with no head rest or place to lean against the wall. We were given a lunch voucher which we used, but were never offered a dinner voucher. We became more and more frustrated as time progressed. We finally left for a long flight to Maui with a crew who were unhappy to called out on Father's Day on an unexpected flight. Their attitude reflected that. We were not given anything to compensate for all our problems, no free drinks, no food. Nothing. We got to our hotel at 3.30 am. On our trip home we were held up because someone had thrown up in the seat, but it wasn't cleaned up by the cleaning crew. There was vomit on the seats and in the buckle, making it necessary to take off all seat covering, and taking out and putting in all new seatbelt apparatus. To top this all off we are AA frequent flyers!


American Airlines Customer review :  7 July 2014 by D Ljunggren    (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

What a horrible product AA offers in the back of the plane for longer flights. I flew from Manaus to Miami overnight and could not get comfortable in the nasty thin under padded seats. The meal service was a soggy ham sandwich and a glutinous dessert while the entertainment was provided by screens that dropped down from the ceilings. Even small Air Canada planes have seat back TVs but American's 737s do not, and this on a 5-hour flight. When they dimmed the cabin lights the screens kept playing the film, so good luck trying to get any sleep with the flashing lights in your eyes. Awful, just awful. It is a throwback to the 1990s.


American Airlines Customer review :  2 July 2014 by Prewett Bethany    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently booked a 9.30am trip to Amarillo through American Airlines (booked it 2 months in advance). The morning of the flight at about 6.30am (while I was headed to the airport) I was called by American Airlines and it was an automated voice recording telling me that my flight had been cancelled and they automatically put me on a 6.30pm flight that night. I had no option to talk to anyone or hear a reasoning on the scenario that was taking place. I had to call back and go through various automated conversations until I finally reached someone. After explaining the situation (and no sympathy was shown) I realized the person could not help me and did not desire to help me. Little did she know, I had major wedding events to get to at my destination (hints why I booked an early flight in the first place). I ended up having to book another flight through Southwest Airlines last minute (costing me a fortune) just to make it to the city in time. It was an all around awful experience dealing with an impersonal system that left me without answers, paying a fortune, and still arriving later than I planned. I will never again try to fly American Airlines.


American Airlines Customer review :  2 July 2014 by S Nash    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On our return flight from Orlando to DFW, we arrived early to the massive lines at security. Got through and sat down for an early dinner, flight delayed. Took our time then another notice, flight delayed again. Finally left dinner and walked around, got to out terminal, flight delayed again. So our 7pm take off was now leaving at 9pm. Sat down and watched TV. Then some people started standing up and getting upset, flight now delayed until 11.45pm. Our plane arrived, but had to wait on a crew to fly us. Finally got on the plane after midnight and waited another hour on the plane. We were told we might not have enough fuel. Really? The plane had been there at the airport for 3 hours and no one checked to refuel it? Got back to DFW at 2.30am. Only one baggage person there at that time and several bags were missing. 30 minutes waiting to get our bag that came in at an early flight. So 8 hours in the airport and all the explanation we got was it was DFW's fault. Never again.


American Airlines Customer review :  1 July 2014 by R Maxwell    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was on a round trip Miami to Buenos Aires in business class. I read reviews about the service and aircraft (767-300) being substandard. However, I found the seats to be reasonably comfortable and the service by the Buenos Aires based crew was very nice.



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