American Airlines Passenger Reviews and American Airlines Customer Trip Reports   American Airlines   627 reviews an official 3-Star Airline   Add your American Airlines Review   American Airlines detailed 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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American Airlines customer review :  29 July 2010 by Alan Laird   (USA)

It is 6 hours before our scheduled departure time. We just got a call from American saying our flight was canceled - it is 3am. They assure us that we'll be on a flight leaving hours later, though the website says there are no more seats available. This was a flight booked from HNL to LAX months ago. Is everyone rescheduled for that overbooked flight? And now we'll be leaving from one island, going to Oahu, and waiting for a flight that looks like it is overbooked. At this point, I hope I never have the opportunity to help any employee of American Airlines again.

American Airlines customer review :  27 July 2010 by Richard Stephenson   (UK)

Manchester-Chicago-Seattle, Seattle-JFK-Manchester. We got through security at Manchester with no problems, were searched again at the gate, they searched through our hand luggage and we were both frisked and asked to remove our shoes, so much for profiling. A single aisle B757, the seat layout was 3x3 - captain said it's a long flight so feel free to stand up and stretch your legs, but do not congregate by the lavatory or the aisle, since there are no other options what else can you do. Inflight entertainment consisted of films on overhead screens, food was okay ,soft drinks were free alcoholic drinks were £7. We arrived at Chicago two hours before only to be told the 3.55pm flight had been moved to 3.10pm and we knew nothing about it. I checked with American and was surprised the other internal flight time had also changed. Seattle to JFK was on time, we arrived at JFK at 12.30pm, we were supposed to get the JFK to Manchester flight at 4.30pm but the plane was taken out of service due to a broken seal - in the meantime we got a $10.00 voucher for food while we were delayed, we departed at 11.10pm. Again, a B757 single aisle plane. It seems American are cost cutting by using the 757 rather than the 767 considering the length of the flights this is not acceptable - sadly American are one of few that fly from Manchester to the USA, I think in future years we will consider going from Heathrow which gives us more options.

American Airlines customer review :  22 July 2010 by J Shaw   (UK)

MAN-LAX, SFO-MAN. The 767's are a little worn out on these sectors and there are no personal TV'S but American got me there without too much fuss and on-time. The food was acceptable and crew reasonably polite. On the outward journey I travelled through CHI and cleared customs there, very quick and again hassle free. On return to MAN we had a great crew and even received a free red wine, due to a happy hour sale!

American Airlines customer review :  22 July 2010 by Brian Smith   (USA)

My wife and I recently flew from San Jose, California to Dallas to San Jose, Costa Rica. On our return trip we went from San Jose to Miami and into San Francisco. On this most recent trip, we flew the usual MD80 from San Jose to Dallas. The seat back was falling apart in front of me, my seat wouldn't recline. Added to that, my wife's seat had a stain that looked like spilt milk and smelled the same. The condition of the cabin was horrible and sloppy. The rest of the trip on 757's which were in the same condition. I hope that one day I can get back on an AA plane and see a huge quality bump.

American Airlines customer review :  16 July 2010 by C Evans   (UK)

CHI-MAN. Elderly Boeing 767 with very hard, worn out seats. Not the sort of plane that is ideal for long haul. No seat back video only ceiling monitors. Food was awful and as for charging $7 for wine, quite outrageous. Onboard stewards were surly, I don't think I saw one smile for the whole flight. Couldn't wait to get off the plane, what a thoroughly depressing experience and I'm a very seasoned traveller.

American Airlines customer review :  13 July 2010 by Tom Hill   (Vietnam)

DCA-ORD-NRT-SGN Economy. Appropriately priced, no frills transport. Baggage arrived undamaged. Ground and cabin crew make up for the older fleet, modest AVOD systems and average food.

American Airlines customer review :  7 July 2010 by R Norville   (Barbados)

BGI-MIA-BGI. Flight out was uneventful and crew ok but not very polite - seemed like we were to much like hard work for them, didn't even say goodbye at end of flight! Coming back flight was good and crew a lot nicer.

American Airlines customer review :  7 July 2010 by M Ivanova   (Ukraine)

LHR-JFK-LHR. Seating was okay in a half-empty cabin, so each of us had two seats to take a nap. Blanket and pillow available, but no amenity kits offered (some European airlines provide it even in Economy). Each seat has a personal screen, but choice of films was limited. Sound was terrible in the AA headphones, so I had to use my iPod headphones. Meal was edible. A snack (pizza slice) was offered as pre-arrival meal. Lots of drinks, but you have to pay extra for alcohol. Everything was pretty much the same for both flights.

American Airlines customer review :  6 July 2010 by Cristiano Miro   (USA)

MIA-BGI-MIA. Found a decent fare on AA.com for this route. Boeing 757 legroom decent, seat- width is okay and recline is good. Entertainment wise, there are only tv's in the aisle. Although this is a 3.5 hour, international flight, there is still a 2 dollar charge for headphones. The only real foo" option is to buy, for 10 dollars a Boston Market chicken carver sandwich with a bag of potato chips. Alcoholic drinks 8 dollars a piece, with non- alcoholic beverages being free. What pleased me was how pleasant and professional the flight staff were. Not only attentive to passengers' needs, but engaging and friendly.

American Airlines customer review :  5 July 2010 by Jacques Bingard   (Australia)

First time flying American Airlines, from Narita to New York. For over 10 hours flight, no complimentary wine. When I inquired, I had a blunt and uncourteous response from the flight attendant "you have to buy' . In the middle of the night, I went to the back of the plane and asked for an apple juice . I got a "no" for answer as they have put only orange juice and water on the tray. All the flight attendants were sitting in the back row and reading books. Apart for only one lady flight attendant, none of the staff knew how to talk to passengers. They are mostly unfriendly and rude.

American Airlines customer review :  2 July 2010 by N Smith   (USA)

CLT-DFW-CLT. Flying out of Charlotte was fine, much better than Atlanta. We checked in outside and I was somewhat irritated that AA now asks us to tip the sky caps. Flight attendants were courteous and professional, and served extra drinks before we landed. DFW terminal D is very confusing, and I was disappointed about the lack of directions to baggage claim. Return flight was midday. Check in was fine although there were so many people due to holiday travel. DFW has far outgrown its original capacity. You had to go one place to get your boarding pass, another place to get your luggage tagged, and yet another to drop off your luggage. On check in, I was told that my flight had changed gates to the far end of another terminal. DFW needs updated security areas as I waited in line well past twenty minutes to go through, and one through I had to run to the sky train to get to the new gate in time. Everyone I encountered at DFW was helpful and courteous. Return flight was fine, crew fine, though I could not understand the pilot. I was disappointed the inflight Wi-Fi American offers is not free.