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Aloha Airlines Passenger Reviews and Aloha Airlines Customer Trip Reports
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Aloha Airlines review by Greg Nishihira
30 November 2005
SAN-OGG-SAN Y class. Check in was smooth and handled by AQ staff.
Agent initially assigned seats 5B and 5E (2 middle seats) even though
20A/B reserved on airline web site the day before. What's up with that?
- and on a flight barely two-thirds full! Flight delayed over an hour
due - staff frequently apologized for the delay. Onboard service was
efficient. Warm egg and cheese croissant with other treats served for
breakfast. Although pre-packaged it was surprisingly tasty.
Considering it was complimentary - no complaints. Beverages offered
before and after the meal. IFE much like legend carriers 5 hr flights
(drop down screens showing short subjects and a movie). $5 headset
charge. Best part of both flights was the fresh baked chocolate chip
cookies with cold milk. Return flight much the same, except the flight
was on time.
Aloha Airlines review by Jack Randall
24 October 2005
I fly between Oakland and Kona several times a year, almost always
booked on nonstop flight #477. However, the flight is often canceled
due to mechanical problems and you get rerouted on another airline with
convoluted connections, mishandled luggage, and never an offer of
compensation. When 477 isn't canceled, you often get to the airport and
find that it is going thru Honolulu instead of being a nonstop. The
gate agents in Oakland are burnt out from dealing with irate passengers
on a regular basis, and just look exasperated most of the time. And
don't bother calling Aloha before you leave for the airport, thinking
you can confirm whether your flight is departing on time. The automated
feature rarely works and when you get a live person, they give out
incorrect info. "On time," they say, then you arrive at the airport to
find that your plane has been in the hangar for hours with yet another
mechanical issue. I don't trust Aloha Airlines as the mechanical issues
they experience are chronic and too frequent for my comfort.
Aloha Airlines review by Keoki Lane
1
July 2005
The seats on their interisland routes are very cramped and are similar to Air China's and JAL's
domestic configuration. For a 5'7, 155 lbs person, I've felt like a sardine especially when very a
large person sat in the row infront of me and constantly tried to recline their seat to the full
extent without any regard to who's behind them. Aloha's OGG (Maui) ground staff treat the non-Hawaii
residents with more courtesy than the local residents. Aloha and Hawaiian should take lessons from
better airlines if they want to compete with the international market.
Aloha Airlines review by John Duffy
23
April 2005
We have flown out and back to Kahalui 2x in the last year from Oakland. Each time was really nice.
The attendants are real pros. The food is just fine- no complaints. There are no free mai-tais now
and the headsets cost $5.00. Who cares you're going to paradise. I would always recommend
Aloha to
anyone. You do feel the Hawaiian spirit and that is something you remember when you land back on the
mainland.
Aloha Airlines review by Dianna Huszar
21
April 2005
I recently flew Aloha for the third time, and had a very smooth air experience. However, we were
promised complimentary Maitais. I wouldn't have minded, but they did advertise free drinks when I
bought the ticket. I might have gone Hawaiian Air this time, if I had known better, as it seemed
like the icing on the cake. This just was way to boost sales for an airline in
bankruptcy but with no
truth. Also, the movie screens are not clear at all and that made it difficult to see the movie. I
think they must not be able to afford repair. Yes, the cookies were nice and we did get blankets but
the service was tense and the promised extras were just not there. Our attendant seemed unhappy and
actually told my husband movies are "never clear in flight." That isn't true. I am not sure if we
will fly with them again next year. It depends on the condition of their financial status and what
Hawaiian has to offer. I noticed their first class was half empty and the flight was an hour late
both ways.
Aloha Airlines review by John Cartenas
25
February 2005
OAK-LIH. wonderful service. a bit noisy, but the FAs were attentive and enthusiastic. IFE was
fairly good. loved the cookies after the movie. The meals were fair, but the beef was a bit on the
dry side, if not tasty. the only problem was that upon arrival in LIH, we found that our luggage
had not gotten through! however, aloha had somehow managed to get our luggage on with Hawaiian air
about an hour after our departure, so we stayed in the airport for an hour or so before receiving
our luggage. I flew a few more times on the route, and everytime i had the same problem. I have
concluded that it is no fault of Aloha's. So, for the past few times, i have just had carry on
luggage. it will save time if you follow this route! I would definitely fly Aloha again,
regardless of the luggage problem.
Aloha Airlines review by Carol Mason
10 November 2004
I have never had better airline food than Aloha First Class. Breakfast was restaurant quality and
tasted amazing. The flight attendants were extremely pleasant. We also loved the Hawaiian music
channel on the inflight entertainment, and the very comfortable headphones, nicely packaged so we
could use them on other flights. Kudos to Aloha for maintaining such high standards.
Aloha Airlines review by D Patterson
23 October 2004
I flew first class from YVR to HNL in September and was very impressed. Inflight service was
wonderful, especially the milk and cookies after the movie. Remembering my name and what i was
drinking and always refilling without asking was a nice touch too. I would recommend AQ.
Aloha Airlines review by J D Kemp
27 August 2004
I recently flew in F with my family from Kona to Oakland on Aloha -- what a great flight! The
convenience of avoiding a connection through Honolulu is enough of a reason to go Aloha, but once on
board, the story just gets better and better. Great food, friendly staff, comfortable seating --
considering the alternatives, Aloha should be an option for anyone flying to/from Hawaii and the
mainland US.
Aloha Airlines review by Michelle Tanaka
30 June 2004
I find it very interesting that Mr MacDonald found out his first class seat was downgraded to coach
when he checked in on a date I am assuming to be before June 21, when his comment was posted. Aloha
is not removing first class until July 1, 2004. No aircraft in their fleet has had first class
removed yet.
Aloha Airlines review by Ross MacDonald
21 June 2004
Very unimpressed with Alohas 'sudden' removal of F class from interisland flights. They may be short
flights but I was booked and ticketed in F class and not informed until check-in. Cancelled and flew
Hawaiian.
Aloha Airlines review by Barry D E Miller
27 April 2004
I recently flew to California and was very impressed with their service. All flights operate out of
the inter-island terminal in HNL which makes for short walks and no shuttle bus rides. Their
aircraft are small but still roomy enough without the noisy crowds. Staff are friendly with smiles
all around. Their service overall is truly, "island style." I agree with Mr Peterson, they do
deserve the title of being "Hawaii's Favorite Airline."
Aloha Airlines review by Greg Petersen
1 December 2003
Aloha Airlines deserves the title of , "Hawaii's Favorite Airline." They know the value of the
Aloha Spirit - and play it out genuinely. AQ doesn't fly into congested airports like LAX, or SFO. Less congested airports
means less stress, giving a more personal experience for the passenger. Sometimes I wonder if this
airline is making a profit! They give a lot of amenities to passengers! Warm cookies, mai tais,
headsets, all for free! While major carriers, like UA, AA, etc are
cutting back on inflight meals, Aloha came to serve food prepared by a well-known Hawaii Regional
Cuisine chef, Alan Wong. The warm cookies are Mrs. Field quality, and then some. Of course, with
milk. Aloha Airlines has chosen to fly a superior aircraft, the Boeing 737-700.
Unlike the DC-10, 767, 757, there is sufficient legroom. Do you expect
first-class legroom? Pitch is nice. People complain about persons in front leaning
back. Doesn't
that happen on every aircraft, every airline? 3-3 seat configuration is fine!
Aloha Airlines review by Martha Bickford
25 October 2003
I live in Hawaii and I love the direct flights Aloha has to offer from Kona
to Orange County. Every time I fly the staff is always friendly and very
helpful. The only thing that I would complain about is when people in front
of you put their seat all the way back, you have no leg room and feel too confined. The best is the
warm chocolate chip cookie near the end of the flight. Keep up the great service.
Aloha Airlines review by Don FitzPatrick
21 November 2002
I have just returned from a vacation in Kauai - travelled from Vancouver to Hawaii by Aloha
Airlines. and they were proud as they said of the new 737 we flew on.
The seating was 3 each side and seats were very cramped. When the individual in
front put his seat
back, I did not have enough room to hold up anything to read. Their seating seemed
to be very congested. Apart from that there service was okay - but nothing wonderful.
Aloha Airlines review by John Savio
21 August 2002
As someone who lives in Hawaii and flies often on Hawaiian Airlines and
Aloha I would have to disagree. Hawaiian's customer service is lacking miserably. Almost all their flights are late
(not the weather) while Aloha usually maintains a 95% on-time rating. Aloha's staff is friendly,
waving change fees and moving people to earlier flights if they want. And, Aloha does offer an
"Island Pass" to non-residents for unlimited flights over a 7 day period. All in all, most local
people fly Aloha and you have to wonder why the people who know these airlines best choose one
consistently over the other. And, the seats on both airlines are exactly the same.
Aloha Airlines review by M Devor
26 October 2001
Aloha Air, Hawaiian Air's only real competitor in the Islands (there are
wide-bodied flights from the mainland (US) passing through), in my opinion, is
of inferior quality. Legroom on their all 737 fleet is miserable! I was very
lucky on a flight back from Maui to Honolulu that they had given me the
emergency exit row, otherwise, with a full plane and 2 people next to you, would
be painful. I know that the flights are short, but one still needs some level of
comfort on any flight. I was fortunate on the flight down to Maui (after a long
flight from Asia) that the plane was empty and had 3 seats to myself, with no
one leaning their seat back into me. In all fairness, their new 737 fleet(700
series) that flies to the mainland, I understand, has more legroom, and they
would have to! (I personally would never fly a 737 out to Hawaii, you are
pushing it flying a twin engine aircraft over the Pacific Ocean for 5 hours,
thank you). The one positive to Aloha, if this means something to some
people, is that they have first class, not worth it on a 30 minute flight.
Hawaiian doesn't have first. Other than that, I find Hawaiian to be a far
superior competitor with much friendlier flight crews. While the Aloha crews
dress "Hawaiian", they don't act the same. They are less friendly and less
social than their Hawaiian Air counterparts. Also, Aloha lacks the same Hawaiian
Air unlimited flights pass(for varying amounts of days), a given for someone who
wants to see more than one Island while in Hawaii, as 2-3 flights pays for the
pass itself.
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