ALLEGIANT AIR   Passenger Reviews and Customer Trip Reports

ALLEGIANT AIR customer review :  14 January 2010 by Bruce Mavis   (Canada)

Plattsburgh New York to Sandford Florida. The two hour drive from Montreal to Plattsburgh, was ok considering the low cost of the flight. Check in was very smooth and quick with three adults and three children. The flight was on time from Plattsburgh and arriving Sanford. The flight staff were very pleasant and professional and you could buy a beverage and snack. Left Sanford on time and arrived Plattsburgh twenty five minutes early. I'm a tall person and had adequate legroom on both flights. I would book this airline again.

ALLEGIANT AIR customer review :  12 January 2010 by R Cruz   (Canada)

We used Allegiant air 3 times last year. First was Bellingham to LA. We first plan to drive from Vancouver but decided to fly when I computed the fare they offering will be almost the same as the gas I`m using. There was no delay each way. Things I learned from flying Allegiant. Keep checking the fare - usually they put the flight on sale one month before. Go to airport to buy your ticket so you will not pay convenience fee and insurance. Automatic if you purchase online. The gamble will be price might change the time in between you travel to the airport. Book 4 person at a time if you are booking for a larger group because they only give the cheapest fare to first 4. Pre-pay your check-in luggage. Will cost you $20 instead of $35-$40 at time of checking in

ALLEGIANT AIR customer review :  30 November 2009 : by K McCluer   (USA)

Trip home Las Vegas to Wichita today was a classic example of a company taking advantage of the position they have you in. Flew out of Wichita with 2 checked bags and one carry on. No problems in Wichita with the carry on, it is standard carry on size. Checking in at Vegas with same exact luggage, no additional items in luggage, we gambled and saw shows, not shopped. In the line checking onto the plane 4-5 Allegiant employees were randomly pulling people out of line with carry ons telling them they were too big and need to pay the $35 one way fee. They even made an announcement that said "we do not care if this is the same bag you came here with". We watched them collect $800-$900 from people with carry on luggage. They were using the metal measurement things and if your luggage didn't slide right in and right out you were charged. You were not allowed to push it in. It was clearly a money grab, and they know you will pay because you are going home. My husband and I like many others tried to share our frustrations and we were told if we vocally complained we would not be allowed on the plane. This was crazy! I will not fly this airline again, you can not make up the rules and a suitcase that is ok one way has to be ok the other way. I could understand one or two suitcases that are expandable being an issue on the return trip, but they had 15-20 suitcases that had to get loaded on the plane that they collected money from, they also keep your credit card on file and just charged away, you simply had not choice but to pay or stay. It is clearly a scam. The 5 women that worked for Allegiant acted like it was game to see who and how many more suitcases they could charge, I think they might get a bonus for this. I hope the Allegiant suits can sleep at night, consumers will get tired of this treatment and not return, I know we won't!

ALLEGIANT AIR customer review :  26 November 2009 : by P Smith   (USA)

I flew out of GSP going to Tampa. First time with Allegiant Air. My 4:10 p.m. departure was delayed - and delayed - and delayed - and delayed. All we were told was "mechanical problems". We left GSP at 10:45 p.m. arriving in Tampa past midnight - way, WAY later than our scheduled 5:40 p.m. arrival. On my return flight I was taken out of line for carrying a carry on-sized bag, a purse and a computer bag and was told I had to consolidate into 2 bags. (I went through the departure just fine with the same.) Many people were carrying more than I was - believe me, I looked after I got back in line. The desk and gate attendants were snippy and unfriendly. We departed late but made up some time in the air and arrived late but not too bad. Allegiant's checked baggage fee is $40.00 each so everyone carries on and smashes their suitcases in the cabin storage and this makes it much slower to board and get off their planes. If you can afford to be on a flex schedule and have your family and friends who pick you up also on a flex schedule, this airline is fairly inexpensive but there is definitely a tradeoff to keep in mind. I heard that many folks on my departure flight missed paid for events and rental cars.

ALLEGIANT AIR customer review :  20 November 2009 : by C Smithson  (USA)

We got to the check-in counter for our round trip from Bellingham, WA to Las Vegas, NV and they asked if we had bags to check in. We said of course - they said "that will be $40," "per bad" "per flight." An extra $160.00 extra charge before we even stepped on the plane. Lets not forget all the extra pre-flight charges like convenient fees, service fees, seat fees, arm rest fees, toilet use fees, cabin pressure fees, oxygen use fees etc (okay, a little cynicism there and not completely true). One fee they don’t have is a comfort fee. They don’t offer this because it doesn’t exist. The seats are scaled down non-reclining. So, I spent over two hours with my knees up my nose. If you do find yourself on an Allegiant flight make sure you do not have cash in your wallet. They will attempt to unload any and all dollar bills you have by selling you water and nuts. The good news is they haven’t banned food or water from the airport, and if you’re prepared you can avoid this attempt at separating you and your money.

ALLEGIANT AIR customer review :  18 November 2009 : by Tyler Radke  (USA)

I go to college in the SF bay area, and all non-stop flights from SFO to EUG are outrageous. It is cheaper to fly non-stop SFO to JFK than SFO to EUG. Little did I know, Allegiant came and saved the day. Instead of flying out of SFO, I can just hop on BART to Oakland Airport, and take Allegiant. They sell tickets at $29.00 each leg, which is a bit deceiving because they charge you for everything. They charge you a convenience fee unless you go to the ticket counter at the airport (by the way doesn't exist). A roundtrip ticket will probably still be under $100, which is without question a deal. Allegiant charges you if you want to check bags, have priority seating, select your seat, to be first in line, and to even have a pop on the plane! As long as you are careful, and weave through the fees, you can get a great deal on airfare.

ALLEGIANT AIR customer review :  15 November 2009 : by Patricia Schneller  (USA)

Round-trip from Mesa to Grand Island on Allegiant Air. I was extremely happy with everything about the flight. Easy check-in, friendly help, at the terminal and on the plane. Love the convenience of the closer airport, don't have an hour or so drive to the airport in PHX or waiting in Omaha for three hours for a shuttle ride to Grand Island. Their planes aren't the newest, but as long as they are safe, no problem, and every one from checking us in to the one's working on the planes, were wonderful.

ALLEGIANT AIR customer review :  25 August 2009 : by T Shaw  (USA)

My husband and I fly SAN-BLI round trip at least once a month. For us, the convenience of not having to fly to Seattle and either take a shuttle flight or shuttle bus is well worth the less than perfect experiences with Allegiant. The flight crew is attentive, usually pleasant and always knowledgeable and safety conscious. Flights rarely take off on time, but they manage to make up time in the air. Inflight service is just about what you expect in economy class these days: drinks, snacks, all of which you pay for. Prices are reasonable though, no more than you pay in the airport shops. Although, there are no hot drinks, coffee or tea. Some pilots are quite talkative, which I think has a calming effect on most people. Others you never hear from until touchdown. Allegiant is a case of "you get what you pay for," as base ticket prices are very cheap, but any additional needs such as checked baggage, preferred seating or even choosing your own seats comes at an additional cost. Still a good value for the price.

ALLEGIANT AIR customer review :  21 August 2009 : by J McDonald  (Canada)

Bellingham/Oakland return. A group of 4, this was our first experience flying from Bellingham, a one hour drive from Vancouver BC region. Allegiant is very popular with cross-border travelers. Check-in at Bellingham went smoothly. Seats had been pre-booked online but were changed at check-in for 2 of us. It worked out better as we all ended up in the same row. I find their online booking process a bit user unfriendly, as it defaults to all the extra paid options. I couldn't figure out how to 'un-choose' the pre-paid seat selection, priority boarding (who really cares - they're not going to take off without you. I'd rather pay for priority disembarking). By the time all was said and done, the cheap fare posted at $38 one way ended up coming to just over $200 round trip, but it was better than anything I could have booked from YVR. I like the fact that they fly to the less congested airports, in our case Bellingham instead of YVR or SEA, Oakland instead of SFO. In both cases, our flights took off on time and we weren't lined up behind 20 other aircraft on the runway. The planes were clean, seats comfortable, flight attendants friendly. The only downside was the lack of check-in at Oakland for our return flight. They were checking in a United flight at the Allegiant desk; we arrived with plenty of time to spare but we couldn't check in until the United flight was done. It was confusing and frustrating. Not a lot of amenities at Oakland, and basically nothing at Bellingham, but I would still use this airline again for short haul trips.

ALLEGIANT AIR customer review :  27 July 2009 : by S Kramar  (USA)

PHX to FSD was 3 hours late departing. Return flight FSD to PHX was 6 hours late in departing Sioux Falls. First they said mechanical. Then weather. It seems that with such a long delay, hotel stays should have been offered. The plane should have departed at 9pm and did not depart till 4 am. This delay not only effected the passengers, but the airport staff. Cost is great, however, there is no customer service. I would rather pay a higher rate with another airline then a 6 hour delay with Allegiant.

ALLEGIANT AIR customer review :  22 July 2009 : by C Simkins  (USA)

We flew GSP to Orlando Sanford and back over the weekend. The first flight was a few minutes late but the second flight arrived early. Allegiant boarded priority customers first as promised. The flight was bare bones for service items, but they do sell drinks, snacks and snack packs. We bought a coke for $2. Overall I have to say it was a good experience.

ALLEGIANT AIR customer review :  20 July 2009 : by B Marshall  (USA)

Round trip from Sanford Fl, to Chattanooga, Tn. You don't even get what you pay for and believe it, they charge extra for anything. The aircraft was dirty and smelt. In Chattanooga, there is no tunnel so you have to board and disembark on the tarmac. Good luck with the weather. There isn't adequate overhead carry on storage, and because they charge for everything, all the passengers are trying to carry on ridiculous amounts of luggage. There was no room for anything by the time we boarded and they had to put it in the checked baggage. They looked sad when we refused to pay, I guess they missed being able to charge us for that screw up. The seating is as cramped as I have ever experienced. Our foremost concern was if they cut corners so badly in the things you can observe, whats going on with the stuff like maintenance on the airlines and the things you only can hope that they are taking care of?

ALLEGIANT AIR customer review :  14 July 2009 : by Keith Murray  (USA)

ICT-LAX return. The best part is being able to fly nonstop Wichita - Los Angeles. Having lived in Wichita 31 years, the nonstop to LAX is rare, particularly on a fullsize jet (MD-80). The fares, despite all the infamous add-ons (seat selection, exit-row seating, bag check if you need it, priority boarding, flex-plan to allow itinerary change) a bargain. Without checked bags but with itinerary flexibility, and the exit-row seating for my long legs, the total charge round-trip for halfway across the country was about $183, and that's pretty good. There are no hot beverages onboard, not even coffee, even if you pay for it. And you do have to pay for everything else, even water, but the selection was decent and they didn't appear to run out on either flight. Flight attendants cheerful and friendly. The only demerits I could find were that seats do not recline, between Wichita and Los Angeles there are only two flights each way in an entire week, and the on-line ticketing system defaults to charges one may not want, such as seat selection and bag checking. Other than that, it is a cheerful, value-priced flight experience without luxury - geared for the vacationer, not the business traveler.

ALLEGIANT AIR customer review :  20 May 2009 : by Henry Foster  (USA)

Allentown, Pa to Clearwater/St Pete, FL and back. From the beginning the staff was very friendly and helpful. We have a handicapped son in a wheelchair and the security staff took their time and explained everything they were going to do to check my son and his chair. We did not have to pay anything for our front row seats. Even the pilot came out and talked to the passengers before the flight. I would recommend this airline to anyone. We will certainly use them again.