Allegiant Air Passenger Reviews and Allegiant Air Customer Trip Reports

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This airline cost me $500+ in additional cost due to them canceling my flight and leaving all passengers stranded! After waiting 4.5 hours in the terminal they boarded the plane that was delayed arriving. After sitting on the runway for 40 mins they took us back to the gate. After 30 mins of waiting they said the flight was cancelled without any explanation at all. No assistance in booking other flights. The plane we departed from was then loaded up with other passengers and departed. So it wasn't weather or mechanical! They apparently didn't view my flight or the passengers important enough! Avoid this airline.

Flight 888, June 7th, return flight 889, June 10th. I actually got home 3.30am June 12th. Flight route: St Petersburg - Allentown PA return. Flight left an hour late, returned 5 hours late. I have freinds who recently told me their flight a few months before was a total disaster. Their fares are not that cheap, when your add all the little charges, seats, baggage etc.

May 15, 16, and 19, 2013. On my return to Hawaii from Grand Junction, my Grand Junction to Las Vegas flight was 2 hours late, we left Grand Junction around 5.50 pm and arrived into Las Vegas at 6.15 pm Las Vegas time. Our airplane could not proceed to the gate until ground crews allowed it to, that took another 20 minutes, we waited another 15-20 minutes before an agent was free to open the hatch in order for passengers to embark. Boarded our connecting flight at gate 5 when we left flight 413 from gate 1. We were the only ones from that Grand Junction flight to board since we proceeded directly to gate 5 instead of going to baggage to pick up luggage, check it into Allegiant and return to board the Hawaii flight at gate 5. If you are aware of McCarran Airport that's nearly impossible to do with the time you had from a delayed flight from Grand Junction. There 5-8 other travelers from this flight who needed to board the Hawaii flight from Grand Junction, they did not make it.

Flew to Oakland about 2 weeks ago and I was able to read the fine print and avoid baggage and seat charges. You do not have to pay for seats - rather, just let the airline auto-select for you. Beware, however, since they'll try to coerce you into selecting your seat. The ticket itself is as cheap as you could get, considering I bought this flight fairly last-minute. You can bring one small personal item which I used for all my stuff. I had mixed experiences with the personnel - checking in and at the counter, the staff were fairly friendly. On board, they were pretty enthusiastic and nice, but unfortunately, you're nickle and dimed for everything. Not even water can you get for free! You need to check in the day before your flight, and Allegiant requires you to be at the gate 60 min. before boarding, so be wary of that. If you're a good traveler who knows your way around, Allegiant could work. Expect delays and to get ripped off for everything. But if you have a positive attitude, you're likely to fare much better.

Took a flight out of Spokane to Honolulu! Extra fees if you want to sit together, felt like a sardine in seats, no leg room and did not recline. No air on flight, very hot in cabin. Terrible service. Did not even offer free water. Took 2 hours to board on way back. Each passenger had to hold onto and wait for checked bags to go through security scanner. Will never fly Allegiant again. By the time you pay for all the hidden fees, you do not save a penny and have a very miserable flight! No inflight entertainment. I will not recommend this airline.

Flight 136, Mesa to Fargo, 5/31/2013. Flight 137, Fargo to Mesa, 6/3/2013. Airline flight was delayed both ways. We paid for exit row seating 6 months in advance and then they changed planes without keeping us in the exit row we had paid for. There was no one at the airports that actually works for Allegiant (all contracted out) therefore if you have a problem there is no one there to resolve it. They just tell you they don't work for Allegiant and hand you a phone number to call. Seats were very tight, plane smelt and had a lot of small children on board. Even with the lower price, it was definitely not worth the cost once you add in all the fees, inconveniences and the uncomfortable seating. Not a good experience!

My family, including a 2 yr old, flew from Phoenix/Mesa Gateway to Honolulu and back recently on Allegiant Airlines and I've got to say the service was better than I'd come to expect from some of the other customer reviews. The plane was clean and well-cared for. The attendants were unobtrusive and the flight was fine. The leg room was crowded and the fact that the seats didn't recline seemed to be ok - at least no one had their head in my lap while I was trying to eat. Flight left on time and took exactly the length of time expected. Luggage was handled well and we got exactly what we expected for an inexpensive fare. I've traveled on United and Hawaiian airlines with the same calibre of service for a lot more money! Our return flight was slightly delayed but we were informed of what was happening so no surprises. I loved flying in and out of Phoenix/Mesa Gateway instead of Sky Harbor, especially with a family and lots of luggage, stroller and car seat! It was a breeze!

Nice flight from Youngstown, OH to St, Pete FL. Plane clean and organized, pricing was very nice. Have to watch out for the rental car fees. Almost $80 in fees not covered during booking. Had to pay for snacks and drinks with Debit or credit Card.

My second Allegiant Air flight in 2 years. First one was Clearwater/St Pete Fl to South Bend in 2011. The second flight was Punta Gorda, Fl round trip to South Bend Indiana as well. Had absolutely no problems whatsoever with any of the flights. They were on time departing and arriving. All personnel were friendly and helpful. Flight was comfortable and offered amenities for a price of course, as do other airlines. If you're going to fly this airline, read everything on their web page before you commit. That way there will be no surprises.

I've been reading a number of reviews and I would like to add that Allegiant Air may have started with cheap airfares, but prices have doubled for me to fly from ATW to PHX in the last year. They advertise that they are a discount airline - no more. It's cheaper for me to drive 2 hours, park my car for a week, and fly to PHX. I will never use Allegiant again.

For what we paid to go from Bellingham to Honolulu ($108/ticket), it was well worth the money. It seems to me that the only people that complain are the ones who didn't research what they were getting into beforehand. No frills, lots of gimmicks (that can be declined if you want). Had a pleasant trip today with great attendants, poor food and non-reclining seats. Yet, still happy with what we got. Family of 4 to Oahu for 10 days for way under a $1000. No complaints here, but then again I actually paid attention to what we should expect.

Had to pay $50 for carry on luggage at the gate (only $13 if you prepay when you check in). Person taking tickets at the gate was rude and unfriendly, apparently they are subcontractors and not employees of the airline. The plane was old and not well maintained, loose panels, no paper towels in the bathroom, locks which didn't function properly, they charge for everything, including water. Flight attendants were not very attentive and spent most of the time sitting down. I took this flight because it was direct to Knoxville but will probably never fly them again. I do no recommend them.

Was excited to use a smaller carrier as had a direct flight from Boise, ID to Honolulu, HI for 1/2 the price typically paid for a round trip (luggage fees and seat selection fees included) per person. I should have known, if it sounds too good to be true, it probably is. Delayed flights resulted in missing an entire day of my vacation in HI, delayed flight on the return resulted in waiting for luggage for 1 hour before getting to drive home at midnight. No apology, no explanation, no employees on site or on the phone to assist you. Did know about the 40lb max checked luggage so no surprise for me there, or with the 25 lb. maximum carry on. Was aware from others reviews the seats did not recline but didn't realize no beverages for free, not even water, have to pay for everything. Will not use Allegiant Airlines again. Only positive I can comment on is: did keep us abreast of delays via calls or text (you have to sign up for text) and employees we came in contact with were polite and professional and we did get to and from safely.

Las Vegas to Cedar Rapids Iowa flight was waiting for me with my bags on it. I asked the lady at the desk if she could call and get them to open the door. She did, and they said no. Then, I booked a ticket through her, and she spelt my name wrong, in spite of having my ID in front of her. I actually paid for a reserved seat. I had to book an entirely new ticket, and pay again for my carry on: who has ever heard of having to pay for a carry on? It's practically automatic that you'll have one. What's more, I paid a lot for in flight snacks. The whole thing was a rip off from start to finish.

After purchasing a ticket, accidentally purchased a carry-on rather than a checked bag. I tried to fix it before my flight at the counter. The gentleman was rude and didn't care about the mistake and made me pay the full $100 for my luggage change. The $26 I paid for a carry on was not credited toward the $100 so I paid $126 for my luggage! After the flight and the not so charming flight attendants we had trouble once again coming home! As if the 2 hour delay wasn't enough already, they had us running back and forth between terminals and other flights moving all around to different gates! It was ridiculously unorganized and quite annoying! Flight attendants on the way home weren't any nicer than the ones on the way there and rushed us on the plane to "hurry us home" yet we sat for over an hour before the plane even budged. Will not fly Allegiant again!

Flights 812 and 813, from Tampa to Roanoke and Roanoke to Tampa. My flights went very well, probably some of the best flights I have been on. Flight attendants would joke and interact with passengers. If you read everything when you book your flights (when to get to the airport, your carry on size) you'll be fine. It is a smaller airline, so I understand having to pay for snacks and beverages but even so, the prices of the items aren't unreasonable. I'd definitely recommend flying with them!

Rates appear to be cheaper until you require baggage - and if there is a change - watch out! I took a "carry on" on a flight to Las Vegas - for which I paid - then was told on the flight back the same bag was too large, assuming I would then pay only the difference between carry on and checked baggage - I was wrong! I was charged the full price of a round trip checked bag (which would have been half the price had I booked online a day earlier), and no credit for the carry on fee! Staff at the desk, on the phone, and the flight attendants were either prohibitively rude, or completely apathetic.

On the flight home from Las Vegas we were sitting at the back of the plane, we did book the trip 4 four months in advance but this did not seem to get you a better seat. We had to sit for 2 hours and listen to some very loud patrons continue to be served liquor, swear, yell, and laugh loudly at everything. We travel extensively and have never experienced such a disregard for others. At one point when the flight attendant came by we asked if we really had to listen to this the entire flight, he said yes. Wanted to pass the empty drink cups to the flight attendant, told the garbage was not being collected. I guess it is true you get what you pay for. Never again.

Thursday, May 9th through Sunday, May 12th from Des Moines to Vegas. I checked one bag (although small),‘$49.98’ for convenience only. During our flight we were offered the Executive Shuttle Service for a mere $14.00 round trip. The night before our return I needed to book the shuttle for my husband who was already out there, I was told that would be $6.00! Mine was $14.00 round trip. I should have gone without purchasing on the flight! On the return flight, uncomfortable as it was (with no adjustable seats), the cold air was blowing on me and we couldn't turn off the air above! Didn't want to have to pay for a blanket. I wasn't the only one complaining. I actually can get a much better deal with other airlines. Never again.

My son and I flew from Grand Rapids Michigan to Phoenix-Mesa May 5th 2013. Our flight was delayed for some unknown/unexplained reason. The delay is not my big complaint. While taking our seats, I heard others complaining about the leg room. I am 6'1" so I understand my knees may touch the seat in front of me. This however, was ridiculous. I had to sit the entire 3 hour flight diagonally so my knees didn't poke the passenger in front of me. They apparently were able to slip in a couple more rows of seats to accommodate more paying passengers. Also, the seat backs should not be allowed to recline when seats are this close. The person next to me had to stare at the top of the passengers head in the seat in front of her the entire flight. I will avoid Allegiant unless absolutely necessary.

We were to depart Sanford/Orlando on May 10/13 at 4.10pm and arrive in Niagara Falls at 6.45pm. Our plane was late arriving at Sanford for unknown reasons. It arrived empty and we were promptly advised by customer service that there was a mechanical issue and we would not be boarding that plane. We were redirected to another gate where another plane was waiting. We boarded that plane and due to a change in the seating configuration, were further delayed while the staff tried to figure out where some passengers were sitting. We finally took off at 6.40pm and thanks to a tail wind, arrived in Niagara Falls at 8.45pm. Total delay round trip, almost 23 hours (see earlier review). Again, read the fine print, expect delays and remember that this is a low budget airline. Common sense would suggest that frills are not provided.

I missed my original flight from Las Vegas to Bellingham, which I am willing to pay for. However, when trying to book another flight home I spoke with an agent who took my information however, right before booking the flight I cancelled and made arrangements on another airline. To my surprise the agent took it upon themselves to book the flight anyway and I was charged for 3 flights I never agreed to. When calling the airlines to discuss the matter before the flight had even left, I waited excess amount of time due to apparent high volumes of calls and then in a second attempt was cut off from their online chat. Their representatives are rude and are almost impossible to get hold of.

Our recent flights from Medford to Phoenix Mesa and back were very unsatisfactory. On both legs there were insufficient ticketing staff present and we had to go from the ticket counter to security to our plane. No time to change our toddlers diaper, get water, etc. The flight attendants were also extremely rude, especially on our return flight. And all of this was on top of the fact that they nickel and dime you for everything, even water on the plane. We will not be traveling on Allegiant again. Not worth the hassle, rushing, baggage fees, rude staff, etc.

My spouse and I flew to Vegas and the flight their was delayed, didn't give us a reason then the service there was absurd, and prices are outrageous for drinks or even peanuts. On our way back were checked in 2 hours early like we were suppose to and we missed our flight.

We have used Allegiant many times to fly from Tampa to Grand Rapids. The service has been declining for sometime. Recent examples have been more then one hour waits on the phone to speak with ticket agents to change tickets. Over the last year all flights have been late from one hour to four hours. The guests coming down to our Florida house have experienced the same extreme customer service problems.

Flight was delayed 12 hours because the crew needed to rest. They then show up with smiling faces, meanwhile countless passengers missed check in, shows and other planned activities in Vegas. Allegiant gave us a big sorry. All in all if you can spend the extra cash to fly with someone else do it.

We booked Allegiant because the prices were great and the airport was relatively near. We arrived safely both directions and on flight service was good. That's the good news. The bad news is that they end up making their money and more. They get extra money from you by booking a couple far apart, and then you have to pay to change one seat to get closer to the other or pay to change both seats sometimes. We booked an airport shuttle online as part of our package - turns out it was more expensive than booking it from the flight attendants and it didn't even go to our hotel, so we spent nearly two hours and another $40 to get another shuttle. We have been unable to get a refund. Our return flight left 3 hours late. Not likely to book again with Allegiant!

We were to depart Niagara Falls to Sanford/Orlando at 2:15 pm. Once we were checked in, I noticed that our flight was delayed on the website until 3:15pm. About 30 minutes later the customer service agent advised us that Our flight was delayed until 4:45pm. Apparently a passenger on board had suffered a seizure and the flight had to be diverted to Pittsburgh. The plane finally arrived we are finally allowed to board. After sitting in our seats for about 20 minutes with no air conditioning the captain got on the intercom and told us that he could not take off due to too much flight time as per FAA regulations. Perhaps if the customer service agent and the pilots hadn't stood in the airplane eating pizza we would have taken off in time. We had to gather our belongings, get off the plane, go back to the airport and wait. we were told a new flightcrew would be flying to us out of Orlando our flight was now delayed until 11:45 PM. After Waiting in the airport for about another two hours we are then told by the customer service agent that our flight was now canceled and rescheduled for 9:30AM Sunday. We were given the names and phone numbers of three hotels in the area to which Allegiant would pay for our rooms for the night. Those hotels along with all of the other reputable names in the area were sold out. We had to spend the night in our vehicle with my four and six-year-old boys until next morning when the airport reopened. For this we were given complimentary drinks and complementary Checked baggage. We were about 30 minutes late taking off On Sunday due to late paperwork filing. Other than this the flight was smooth as could be and the staff was apologetic and courteous. Read the fine print and expect delays. Great prices though.

Allegiant has some decent fares, and are sometimes the only carrier flying into some cities, but their website, customer service, and ability to change itineraries needs some work. Their website says you can make changes but does not actually let you do it. You can call their customer service line, but you probably will not get through. As of this writing I am on hold for over an hour. I have spoken with their online chat "customer support" and there is nothing they can do. They did helpfully recommend that I get up in the middle of the night and try to call. My take is that if they have that high of call volume, there are some serious issues with the process in the first place.

Our flight was delayed by 24 hours. We arrived at Sanford, FL airport on March 25 for our 8:10 AM flight to find that there would be no flight that day. We would have to wait until the following day. We were simply handed a tiny piece of paper (1 x 2) with their 800 number on it and we were told to call that number. We were never told why we didn't have a plane. We were treated very poorly; never did we hear the words, "we are sorry". When I tried to ask if somehow we could get my college age son on some flight back to Grand Rapids, I was told that we were booked for the flight that would leave the next day.

Was to depart Asheville, NC 10.45 am. But was delayed, sat an hour on the plane, airplane had a bad tyre and unable to repair. They were to send another plane. We left at 4.45. They offered us pizza (2.5 hrs later) and a $50 voucher. You can only use the voucher on phone reservations which cost $14.99 each way for this service, that's $30 and $20 left. Online reservation doesn't charge that service fee but you are not allowed to use the voucher online. The plane they sent had no intercom system, so they used a megaphone, no communication with the pilot the entire flight! This was my 2nd experience with Allegiant Air and the 1st time was just as bad.

Our flight was more than 2 hours delayed to begin with, and we were compensated with one free small bottle of water or a can of sprite. The air conditioning was not working during the flight and many people were fanning themselves with anything they could get their hands on. The attendants came around once to take drink orders, one could not order a sandwich as they were "all out" - so snack packs were the only food available, and we had to pay for them at that. After the initial cart service, I finally got up the nerve to flag down an attendant to order another drink. They were moving up and down the aisles but avoiding eye contact with anyone, thereby making it difficult to ask anyone for help.

Flew out of Bellingham Washington to Maui/Kahului Hawaii. Flight was 2.5 hours leaving Bellingham apparently plane in Maui had mechanical problems. There were absolutely no comforts on this plane. No TV, movies, leg room was atrocious, no drink service and worst of all no air conditioning. Even the seats did not recline! Stewardess were practically non existent. You only received water if you asked for it. It was definitely the most uncomfortable flight of my life.

Flew round-trip from Greensboro to St. Pete last week. The flight to St. Pete was delayed by no more than 15 minutes. The flight back to Greensboro was also delayed a bit - not Allegiant's fault. The staff, as always, were very pleasant both at the gate and on board. This is a discount airline and if you read all of the policies beforehand, especially about luggage, there should be no unpleasant surprises. Even with baggage fees, the trip was significantly cheaper than what I could have booked on with another airline.

Cedar Rapids, Iowa, to St Petersburg, Florida, in February. Flight was delayed outgoing so arrived 2 hours late, we were scheduled to arrive at 9.45 but instead arrived at 11.30pm. No explanation given. Return flight was on time, but the airport was a mess when I arrived 2 hours early to check in. Only 3 people at the counter with one selling tickets, another was assigned to those who had boarding passes printed and assigned seats. Only one person was assisting what ended up being 3 flights full of people who did not have boarding passes and/or purchased seats. We had to wait 20-30 mins in a small airport for our bags to be delivered to the carousel. The prices, which included many fees, were high enough that there was no savings in using Allegiant for my flights. The one positive is that by charging for carry on luggage, loading and unloading passengers went much better than with other airlines.

I flew from South Bend to Clearwater. I weighed my bags ahead of time and paid for my checked baggage ahead of time. I believe our flight actually left a little early. On the way back I had no way of weighing my bags. One of them went over, but the counter person let me switch stuff over to one of the other bags that was lighter, saving me $50. Its a 2 hour flight. I don't need entertainment or free refreshments. Everybody from the airline was friendly. Airport in Clearwater is half hour away from the beach resorts. I will definitely fly Allegiant for any future vacations to Florida.

Terrible delays between Oakland and Eugene. Flown this route 4 times round trip, 8 legs. 5 times had a delay of more than one hour, twice had delays of 5 hours.

We picked this package based off of direct flights and cost. You get what you pay for. Aircraft are old MD-80 / 90 models (our close to 30 years old). The aircraft is noisy and did not pressurize well. We all had problems with our ears (ask the 3 dogs that we barking and yelping in the back). We flew Buf to Orlando into small airports which is nice from a convenience standpoint, but must force the pilot to take a steep angle of attack on approach as I have never seen so much land, face first in my life. Next time we will pay the extra for modern aircraft and expected comforts. The gate turn times are very short, which equals expected delays as we did. If you are on a tight budget and looking to get what you pay for, then they are a good alternative.

Greenville, SC to Punta Gorda which was supposed to depart Grenville at 8.25pm. When I arrived at the airport I was advised the flight would be departing an hour late. Departure was pushed back another hour, then another 2 hours, for a total delay of 4 hours, meaning the flight would arrive in Punta Gorda at 2am. At that point it became impractical for me to take the flight, so I left the airport. I will avoid using Allegiant in the future.

Weekend trip to Mesa, AZ on March 28, 2013 and return to Springfield, MO, March 31. All flights on time, in fact a little early on the outbound. No problems of any kind. Sitting behind the exit row on the outbound flight when two passengers sitting in the exit rows could not understand English the cabin crew asked us to take their places (gladly get the extra leg room). We have taken several flights on Allegiant and when we had one delay that was handled well and professionally.

Traveling from Ft. Wayne, In to Punta Gorda Fl. Flight was delayed almost 12 hours. We did not receive any compensation. We were told there would be gate service. There was nothing. After waiting so long it would have been nice if they would not have charged for food and drinks on the flight. I would not recommend this airline to anyone.

Flew round-trip from Lexington, Kentucky to Fort Lauderdale, Florida. Both flights were delayed over an hour with no explanation. Flight attendants were rude and didn't make any attempt to interact with their clients except to try and sell food and drinks. I know it's a discount airline but basic human courtesy doesn't cost a dime.

They changed the day of the flight, and the longer I waited on their customer service line, the longer the time. Everything is extra cost except for a small personal bag and the toilet. The flight left Mesa for Oakland 2 hrs late, and arrived at midnight 1.5 hours late. Froze for the first half of the flight, of course no blankets. At Oakland airport, there were 10 pages for a customer service rep to go to the check-in ticket counter to check in passengers for the flight. The flight gate was never posted on the airport system. Left Oakland for Mesa 1 hour late, arrived 45 minutes. Froze again. No customer support or communications.

Arrived at the airport for our flight from Medford Oregon to Las Vegas to be told that the flight was delayed and they had to re-route a plane from LA to pick up passengers to take them to LA then was supposed to return for our delayed flight at 3am. When we arrived at the airport we were told that the flight now was going to take off at 2pm which meant that we would now miss over a third of our trip. The reason we were given for this delay was the crew had timed out and that corporate did not get a replacement crew in. This is very poor service and will never fly with this airline again.

We had a 5 hour wait at the Maui airport, grand parents, parents and 2 young children. We boarded the plane only to find that the radio had to be repaired and that everyone had to get off the plane while the crew flew to Honolulu to get parts. When we finally boarded again we had to wait for another hour while they refuelled. There was a chorus of young children crying, not just our own, throughout the flight. We arrived at Bellingham at 11pm, too late to make the last ferry to Vancouver Island. I can understand a delay due to inclement weather that could alter travel plans. By flying with Allegiant we saved 400$, but the savings did not balance the extra expenses. I think this is the last time we choose this no frills service.

Flew out of Fort Wayne to Punta Gorda airport Florida. Flight was to leave at 10.40, on arrival to airport was told we were delayed to 18.40 because of a crew rest issue. No one called to tell us of our delay or we could have stayed at home, after waiting 5 hours we were told we would be delayed till 20.40 and at about 17.00 they feed us pizza and pop. Finally flew out at 22.40 and our generous compensation by Allegiant was a 50$ voucher for a future flight, needless to say we will never use it.

My family and I were supposedly departing N. Falls to Punta Gorda at 11.55 am, a delay was announced as soon as I entered the ticket counter, therefore we did not depart until 3 pm. We were compensated with a free beverage. Our return trip was supposed to leave Punta Gorda at 8.30 am, lightning was blamed for our temporary delay. Eventually it was announced that there was a mechanical problem. A rescue plane had to be sent, we were told that we were going to receive food, but were just compensated with beverages. We finally departed at 1.30 pm. Flights were smooth, but with delays and nickel and dime business model I will never fly this airline again, nor would I recommend it.

4 flights (2x from Niagara Falls, NY to Sanford Florida and return) and have been delayed on 3 of 4 fights. A total of 11-12 hrs of delays altogether. No free beverages or snacks, no entertainment and the delays are my main complaints but the ticket prices were still much cheaper for us compared to other airlines. So if you are on a time scheduled vacation and you need to be somewhere at a certain time and a delay would affect you I'd recommend shopping around or run the risk of being late. Read the reviews, most are similar complaints to mine!

I've flown this airline for years and have usually been able to endure the lack lustre service because the price is always so cheap. Since December, though, I've noticed a significant increase in delayed or re-routed flights due to mechanical problems. Last week my flight from Eugene, Oregon to Palm Springs, CA was delayed 5 hours due to an electrical problem in the aircraft. Today I'm delayed again for 4.5 hours because of the same problem! Last week the airline offered free pizza to passengers waiting at the gate. This week they are offering meal vouchers of $8. I'm not sure what is going on with this airline. My tip to travelers on this airline is not to count on an on time departure or arrival.

Flight delayed 45 mins because the crew were late getting to the airport. Upon entering the plane we waited another hour before they told us they were having technical difficulties and it was going to be another couple hours. They let us get off the plane, but then had us waiting at the terminal for 2 hours. Customer service would have been to get a worker to give food or drink at least, but instead we got to deal with $10 sandwiches if we wanted anything. Not so much as a decent apology from the crew. Once the plane took off the seats were horribly uncomfortable and couldn't lean back. I expected poor seats from this airline, but paid for customer service and a plane that wasn't 5 hours delayed.

3/31 from Stockton CA to Honolulu, flight 1053. Departure time was supposed to be 9.30 am. We got a phone call saying it was delayed until 5.30pm. We arrived at airport before 4 pm. Now it is 8pm, we are still in airport waiting! No explanation, no apology, no food or drink.

Our flight from Rockford to Mesa was on time and without issue. When we arrived at Mesa airport for the return flight, we were informed that our flight was delayed 3 hours, although we had checked the website and there was no mention of the delay. All flights out of Mesa were delayed that day and we were told it was due to weather in other parts of the country and that our planes were used as Rescue Planes for those passengers. When a plane finally arrived, we were told it had mechanical issues. We boarded the plan 3.5 hour late and then were told that we had to wait for paperwork issues. We left over 5 hours late after being repeatedly lied to. I love the small airports, but I am not convinced that this is a bargain to take a chance on ruining a vacation. I see by the comments that I am not alone.

My wife and I flew round trip from Scranton to Sanford/Orlando. The trip each way was ahead of schedule. The seats have very little leg room. We paid extra for the exit seats. The seat backs do not recline. Ok for a 2 hour flight though. The service was great too. We will definitely fly with them again.

My husband and I travelled from Minot, ND to Las Vegas from March 20–27, 2013. We checked 4 bags and one of the 4 checked bags was over the 40 lb limit - we were not aware of the reduction in poundage from 50 to 40. Agent informed my husband of his options – move some bits into the other 3 bags or pay $50. As check-in was slow, moving bits was not an option so he was charged $50. We also paid $30 for a carryon which we realized later should have been a no-charge item. Departure from Minot was 1.5 hours late and the return flight was over 2 hours late. On the return flight we had an unscheduled, emergency stop in Casper, Wyoming. The crew were very apologetic for the situation. Surprised that no snacks are offered and everything is a purchased item. The sandwiches that staff were offering looked dry and inedible. We brought our own snacks/food so purchasing food was a non issue for us. Did not pay for seat assignment and did not sit together going to Vegas but were seated together on the way back. Our seats were at the back of the plane (row 27 and 29) going and row 27 coming back, but that was okay. We found that after all the fees and charges are added to the base ticket price the overall cost is similar to a flight with another carrier.

Disappointing at best, incredibly infuriating at worst. Flying from Ft. Wayne, IN (FWA) to Punta Gorda, FL round trip. Problems at initial flight with a 4 hour delay, with 1.5 hrs of that on the runway. On the return flight, flight was delayed initially by 7 hours, with no notice given anywhere. We were lucky enough to still have our rental car, so we weren't stuck at the airport. The plane was then not approved to fly, and a replacement is being sought. I'm typing this as I sit in the super-crowded, tiny airport, hoping to get back and get to work. Pathetic service. The saying "You get what you pay for" usually applies to airlines, but this is just beyond reason.

First trip to Hawaii went relatively smoothly albeit the additional $50 - 40lbs checked bag fee. Flew out of Santa Maria Airport. No reclining seats. Pricey food service but otherwise expected. Staff friendly enough. Return trip at Honolulu was a disaster. Arrive at the airport 1 hour before our flight. There is one line to check-in for the flight. It took about 20 minutes to get through the line during which we did not hear one announcement from any Allegiant staff that any Santa Maria bound passengers should be rushed to the front of the line. I get to the desk, apparently they have a policy where if you are not checked-in to the flight 45 minutes prior then you will be unable to make the flight, regardless of checked bags or carry-on only. This happened to about 6 or 8 people including myself. They would not help anyone find new flights and would not offer any refund of any kind. They told us to contact their customer service line which was busy every time I called the. Ultimately we had to purchase new tickets, one-way, to San Jose and make our way down back to Southern California.

We flew round-trip: Punta Gorda, FL to Springfield, IL. First leg of the trip was delayed more than 5 hours due to mechanical problems, a rescue plane had to be flown in so we could reach our destination. On our return trip, after delaying the flight twice, the flight was cancelled. The flight was rescheduled for the next day, only to be delayed again due to a mechanical problem. Yet, another rescue plane issued. This flight was delayed 6 hours. Customer service doesn't answer the phone, the Chat line is unreachable. Very frustrating experience.

Flew to Honolulu, flight was rescheduled and no one was notified of the time change, as a result I missed a connecting flight in Hawaii. This could have been avoided by simply sending an email stating the flights had changed. When I informed the customer rep that I was going to miss my connecting flight due to their delay they told me, that's not our problem. I finally arrived in Honolulu , missed my connecting flight, had to spend money for a hotel and food and buy another connecting flight to Kaui the next day. So whatever little money I may have saved using Allegiant, I ended up spending 3 times that amount on food, lodging and a new flight.

My wife and I have flown Allegiant 4 times since November and have been delayed a total of 24 hours. Mechanical issues, leaking toilets, were given excuses. We were on a flight from Sanford/Orlando to Niagara Falls and half way there we were returned to Orlando. Do not trust the online flight status, they often tell you the plane is delayed once you get there.

First time and last time on this airline. Flight out of Youngstown to Orlando. On the return flight, Friday March 22nd, we were delayed 1 hour and given no reason. It did not stop there, then we had to wait 45 minutes for our luggage.

Flights were on time, we all sat together (5 of us - 3 kids). Seats were roomier than Alaska Air and were leather. They did not recline though. There was a bit of a wait to check in but staff were friendly and efficient. If customers read the luggage rules (40 pounds) that would have sped things up!! Most delays were people paying for overweight bags. No inflight entertainment and no free snacks but we brought or own and that was even better. Luggage handled with care. One of the best trips we have had! Will fly with them again!

Phoenix/Mesa to Oakland, one way. Bag fees are pretty outrageous, $35 to check or carry on. That aside, ground staff in Mesa were pretty nice. Plane delayed by a half hour and no explanation was given, but the Mesa airport, while small, is nice (a restaurant, two 7-11-like stores, and a nice courtyard) so I didn't mind that much. Once onboard, (we were seated in the first row) we put all of our stuff overhead and sat down in the non-reclining seats. The seats themselves were made of high-quality leather substitute and very comfortable. Landing was smooth, bags came out quickly in Oakland. Despite the bag fees, my experience was very good and still (fees included) much cheaper than the other airlines. My only complaint is the beverage service, where you have to pay for soft drinks.

Our 11.15am flight was delayed all day until we boarded the plane around 4.15pm. After priority boarded, the flight attendant came out and said our flight had changed destinations and was landing somewhere else. This made passengers in the terminal frantic. It was unorganized and the employees on the plane and in the terminal did not have good communication which led to more confusion. Once onboard we were told that we were going towards our destination, but there was a chance we were going to another if the weather didn't clear. Soon after everyone was buckled up, our flight was cancelled. We left the terminal to stand in a line only to hear that we had to wait 2.5 more hours until we heard anything about our plane. Many went and booked another flight for the following Thursday. At 7 we called a hotline to find our plane moved to the next morning. We waited 20 minutes on the phone to be told that Allegiant would not be providing one. This airline provided poor service and only made their passengers frustrated.

Poor service, excessive and unnecessary delays, uncomfortable seats that don't recline, and hidden fees which resulted in a ticket price as expensive as the airline I usually take and should have taken. I was stuck in the airport for 12 hours, and other passengers who had flown with them before said this was typical. No inflight entertainment, they wouldn't even put water in my own water bottle. I had to pay for another bottle every time I needed water. I will not fly with them again.

Must have been on the same Hawaii flight out of Mesa Gateway with D. Bradshaw below. 6 hour delay going out and 5 hours returning. All delays were reported as due to maintenance problems. Front lavatory was out of service on a 7 hour flight with 250 pax? Other carriers in Hawaii have no baggage transfer agreements with Allegiant so if you are transferring to another airline inter-island or international you will have to haul your bags (and you will have many due to 40 lb limit) at least twice. Finally, no hot beverages any kind are available. Allegiant is a cash free airline so although they charge for everything on board including water, they do not take cash, only credit cards. Not a problem for most, but if you are sending unaccompanied children or do not have a credit card, please be aware that that you will not able to purchase anything, including water during your flight. First and last time on Allegiant - minimal savings not worth complete lack of customer service and inconvenience.

I am 5'11" and so is my husband, the leg length was non-existent, and after we were in the air we discover the seats do not reline. We would never have flown with this airline if we had known, my husband has had back surgery, and it was a miserable 3 hours, during which you get to pay for even a soft drink. You pay for your carry-on, you pay for your seat if you want to sit together, only 40 lbs for your checked bag. We paid over $400 each for our flight to Vegas! Discount airline? I think not! We will never fly them again.

Spokane to Honolulu and back. Trip to Honolulu delayed 10 hours. At lunchtime we were given $8 vouchers for food. Staff were polite at first, but clearly was not trained to deal with long delays. Return trip was on time but flight attendant shouting at a group of passengers and threatening to throw them off the plane before takeoff made for a pretty tense flight home. Boarding took about one hour each way. My experience has been most airlines get that done in about 20-30 minutes. Cheap price not worth the uncertainty.

Supposed to leave Bellingham at 5.00pm to arrive in Maui at 8.15pm Maui time. Originally, flight delayed until 7.35. They ended up sending back up planes, both of which had mechanical difficulties. When we got on the plane, it was past midnight. Not only were the seats incredibly small and uncomfortable with no reclining or in-flight entertainment, the plane wasn't cleaned before we got on. There was garbage from the people before us. There was no leg room. I'm 5'11, and it was extremely uncomfortable for me. Service was bad, with hostesses ignoring people trying to ask questions. Finally landed, at 5.00am, it took them nearly half an hour to get the bridge up so we could get off the plane. When we got to baggage claim, it took nearly an hour to get our bags so we could finally leave the airport. We sat in Bellingham airport for 9 hours the day we were supposed to leave. When we went to check in our baggage ($70 per bag), they sent us to the back of the line because they're not prepared to deal with more than one flight at a time. We paid over $1000 per seat, and in general it was an awful experience that really set our vacation off to a poor start.

6hr delay from Williams Gateway (Mesa, AZ) to Honolulu. No notice from Allegiant, just showed up at the airport to find our trip was delayed. Of course this caused us to miss our connecting flight to Maui. No one offered to cover the cost for the change in our connecting flight and if the trip couldn't get any better we got to sleep on the airport floor in Honolulu because the earliest flight to Maui was at 5am the next day. Needless to say our 37 minute flight on Hawaiian Airlines we could recline in our seats, were served a beverage at no cost and had air conditioning we could control. Our return flight was just as bad once we arrived at Honolulu airport to find our flight home was delayed by 5hrs - rather than arriving home at 9.30pm we didn't get in until 2.30am. Horrible communication, awful plane and miserable overall experience.

Flight from Bellingham to Maui left 7 hours late after 2 replacement planes developed 'mechanical problems'. Seats are tight, service is non existent. I paid about the same as a flight out of YVR or SEA. I will never fly this airline again.