Allegiant Air Passenger Reviews and Allegiant Air Customer Trip Reports

We checked in and flight said on time. Supposed to leave Vegas at 4.40 and kept being delayed until 10pm when they finally cancelled flight. Gave everyone a complimentary soft drink and $8.00 food voucher as compensation. The plane itself is horrible. I'm 5'5 and my legs were touching seat in front of me. None of the seats on plane recline either. Only allowed to bring on 40 pounds, not usual 50. Even though you and family members may be on same booking - they will seat you apart. You have to pay an extra $9.00 to sit together.

The flight from Boise to Honolulu went well with only a one hour delay. Coming back, not so good. Our plane was delayed for an entire day. Allegiant did put the entire flight up at the Ala Moana Hotel and we were given food vouchers. Each of us had to pay for our own taxis to and from the airport. Our flight was not the only one delayed, there was a flight to Las Vegas and one to Fresno.

We had a 12 hour, 15 minutes delay in taking off! They kept pushing back the time by a couple of hours. It took mechanics 5 hours and 15 minutes to fix the problem. We only received an $8 voucher for lunch that cost $13.50. When I finally boarded the plane an arm rest that my leg barely touched few off. I was supposed to have extra leg room, but none was available on the flight? We would have liked to have changed flight to Hawaii, but Allegiant had our baggage and we were basically being held hostage for 12+ hours. Upon landing in Hawaii we were very tired from our ordeal and it took Hertz 2 hours to get us a rental car.

Poor service at a discount price. If you want poor loading schemes, constant delays for all flights (all Allegiant flights from Clearwater, FL were delayed on return flight despite good weather), poor customer service response due to faulty electronic ticket issue, over priced in-flight food and beverages (even a charge for water), and little leg room then Allegiant Air is the airline to use. There are no guarantees of any sort when using this airline and I do not plan to use this airline in the future.

We will never fly this airline again. We are on our return trip home. Yesterday on our way to the airport we got notice the flight was delayed and 3 delays later they finally cancelled our flight. Now we return this morning and receive notice that we are delayed again. We will see what the rest of the day brings! On top of all that bags, food, drinks, all at additional charge and now they tell us our connecting flight through Allegiant that we missed is not their problem and we have to pay for new tickets for that flight! No customer service at all!

Check in for flight online at 9am, no mention of delays. Arrived at 10.30 at Honolulu Airport for 12.20 flight to Fresno. Told there is a 4 hr delay, but "the airline asks that you proceed to the gate to check-in, in case changes occur." No one at gate. No Allegiant representatives can be found anywhere. After 1 hr we call the customer service # and it says "we are experiencing too many calls and can't take yours". 2.5 hrs later a rep appears with lunch vouchers. No other info. It isn't until 3.00 that someone arrives at the gate. At 3.30 the plane arrives and is unloaded. At 4.00 there is an announcement that the plane must be checked. No time frame given. At 4.30 we are told the flight has been cancelled. The next 1.5 hrs is spent going from line to line, getting baggage, getting hotel vouchers, with extreme disorganization and horrible ability to disclose any information or apologies to us. An hour later we are at the hotel. 8 full hours wasted, and we still don't know what time our flight has been rescheduled for. We are told to send in claims for reimbursement, but since they don't even answer the phone, I sincerely doubt they will read a letter.

Wife and I flew from Youngstown Ohio to Sanford Florida and back with no problems. Plane had to be de-iced in Youngstown which took about 15 minutes but was understandable. Flight was pretty much on time in both directions. Though we rarely fly, making reservations, getting an assigned seat and printing out the boarding pass was simple. Also all their extra charges (which are your option) were known up front. We would fly Allegiant again.

Friends and I flew from Fort Lauderdale, Florida to Lexington KY on March 4th. We had a 6 hour delay that turned into a 9 hour delay. We asked about the delay and could never get a straight answer. Allegiant did give us food vouchers to use in the airport, unfortunately, they were for $8. My cold turkey sandwich cost $8.50, not including a drink. Will not fly this airline again.

Scheduled flight from Bellingham to Honolulu delayed 6.5 hours - plane left runway 1am making it a red eye to Honolulu - some Airport personal tell me Allegiant has this issue all the time. Customer service is non existent, you are on your own. Never again for me.

Round trip from Lexington, KY to Ft. Lauderdale. Disappointed at all the add-ons. I don't really care about not offering snacks, but a complimentary beverage would have been nice. Having to pay for carry-ons, however, is ridiculous. I noticed that they really weren't even checking those anyway, however, so I feel bad for the people who actually paid for them. Outbound trip went smoothly, however, our return trip to Lexington was delayed several hours. Supposed to have left at 12.35, and when we arrived at the airport, we found a long line at the ticket counter. Found out that our flight was delayed until a 6.20 estimated departure - almost 6 hours later. Decided to check our bags and leave the airport because they assured us that we would not depart any sooner than that. Returned around 5pm to find that our flight was further delayed until 7.35. They offered us only a voucher for $8 to get food. Unfortunately, you could not by even a small meal for $8. Finally, around 7pm the inbound flight arrived and they announced that a 30 minute turnaround was needed to deplane and for us to begin boarding. Ultimately, we were able to board the plane around 8.15 and we finally took off around 9 - 8.5 hours after our originally scheduled departure. Fortunately, it was a direct flight, and our bags made it home with us. Aircraft was satisfactory, but the fare ended up being significantly more than advertised, and the extra time ended up costing us more than we saved overall.

Cheap price but they nickel and dime you for everything. You have to pay for carry-on! Inflight crew are ok, flights are ok, seat width and leg room are not bad. Their ridiculous free-for-all seating policy is keeping us away from using them again. We were without seat assignments on a flight from PHX to BLI and some guy demanded his seat back, even though he was late and those are the rules, so we took them. The flight attendant saw what was happening and wanted no part of it. Not worth the possible confrontation.

Same as the rest of the problems with this airline. A 5 hour delay out of Phoenix / Mesa to Great Falls Montana. First they blamed weather somewhere and then they did not have enough staff to fly the plane. Then a mechanical problem. Old airplanes, bad service, terrible website and no communication. Not worth the effort.

Round trip from Monterey, CA to Las Vegas in late Feb 2013. Buying tickets online is hellish, you can't pay for early boarding unless you pay for a carry on, even if you don't have one. Once you get through all of the nickel and diming - the advertised fare of $38 becomes closer to $150. On the flight to Las Vegas we discovered that the seats don't recline, they are tiny and tightly spaced, so even small, slim people like us, felt like cramped sardines. Paying $2 for a bottle of room temp water is just tacky, but fits in nicely with the overall tacky, cheapness of this airline. The flight home (#540) - I've never met such rude, petty flight attendants. We had bulkhead seats and the carry-on compartment over our seat was full of baggage, yet we were the first ones on the plane. I couldn't place our one carry on in the compartment and the flight attendant yelled at me, admonishing me "don't touch my bag." We had to store our bag 3 rows back, causing the people in those seats to have to store their bag 2 rows back, so when we landed, chaos ensued. Before we took off, after pulling away from the gate and sitting on the tarmac, the pilot announced that we have to all deplane, until the cause of the problem is discovered. Our short, 62 minute flight became a 4 hour delayed flight. Communication is non-existent while another plane was flown in from Arizona. After spending an entire afternoon at Las Vegas airport, we finally got on another plane. This flight crew was even more rude and annoyed than the last flight crew. We'll never fly Allegiant Airlines again.

Recently flew from Niagara Falls to Sanford/Orlando. We have flown with this airline before and realize there are no extras. We come prepared with our lunches, snacks and entertainment devices. Flight left on time and its such a breeze getting in and out of the small airports. Airport parking is close and convenient. A couple of surprises was the increased cost of parking at the airport (double from last year) and the change in luggage weight from 50 lb to 40 lb, so we had to pay an extra fee. We should have read the small print in the ticket, but assumed it was the same as last year Won't make that mistake again. We will definitely fly Allegiant again because the cost savings are substantial. Also found that car rentals at Sandford are right on site, so again, very convenient.

Great Falls, MT to Mesa, AZ. Excellent service in Great Falls. However, return flight from Mesa not so pleasant. My friend was charged $35 for a carry on that she had used several times previously on Allegiant. She was not charged in Great Falls. This is extremely inconsistent and frustrating. Although we did not pre- book our seats, when leaving Great Falls we were asked if we were travelling together and were given seats together. However, in Mesa, despite the fact that we were asked if we were travelling together, and there were many empty seats on our return flight we were seated in different rows. After take off, flight attendants offered some of the vacant seats to some of the passengers on the plane which resulted in some passengers sitting alone where two people could have easily been accommodated. Although I have flown on Allegiant from Great Falls, MT to Las Vegas several times mostly without any issues with the exception of one very long delay (3 hours), I do not think I will be tempted to use this "budget" airline again. Despite the fact that Allegiant's flights are cheaper than most, the passengers are still paying for a service, and should at the very least be treated cordially.

In the last 2 weeks Allegiant has been flying to Punta Gorda, FL from Rockford and Peoria, IL. I have flown and several of our friends as they come to FL to visit. Every flight has been either late or cancelled. On my flight from FL to IL, I waited 7 hours and during that time heard lie after lie. Friends of ours were supposed to be coming yesterday (2/28) from Peoria for a visit. They waited at the airport for 6 hours and then the flight was cancelled with no reason given. Weather there and here was perfect. No other opportunity to fly because they don't fly again until Sunday!

We had to make an emergency landing on Feb 15th 2013. Flight departed from Fargo ND and we made the emergency landing in Minneapolis. After 4 promised departures times we finally departed on another aircraft after 22 hours. Even then we had a further 3 delays sitting in the plane on the tarmac. We were provided with no accurate information as to what was happening nor could we get through to any customer service representatives. I would not recommend it to anyone.

We took a shuttle from Vancouver BC to Bellingham to take advantage of the discount flights to Hawaii. Once we were on the shuttle, we found out that there was a 5 hour delay, after sitting in the airport, they added an extra hour making it a 6 hour delay. Once on the flight, we discovered that there was not even any free water. The seats didn't recline and forget about inflight entertainment. Not even one shared TV. While on the flight, they are on the intercom every hour announcing that the (purchase only) food cart is coming by and to make sure you're not in line for the washrooms otherwise they cant get through. Frustrating and annoying! This wasn't worth the money saved.

Round trip Ft Lauderdale to Asheville. Plane delayed 30 minutes leaving Ft Lauderdale. The return 9pm flight delayed until 1am. No one at the airport to explain, no apology, and in the freezing rain, the plane does not pull up to the gate. Allegiant could be the airline of choice in AVL and GSP, if they iron out the kinks, and they are substantial.

Flew Bellingham to Maui over Christmas and no problems. Flight delayed slightly because Bellingham airport too small for volume. Flight attendants excellent, plane was clean, everything worked. Seats don't recline, but were comfortable. No in flight movies, and must pay for all food and water. There's a charge for carry on, and the max weight of checked luggage is only 40 lbs, so know this before you go. Long line ups can be intimidating. Must arrive early, as counter staff leave to get plane ready (in Maui).

Flight from Spokane, WA to Honolulu. Found out at the airport that the flight was delayed. When we finally boarded the plane, we sat on the tarmac for over 1/2 hour, without explanation. The seats were very uncomfortable, did not recline, very limited leg room. There isn't even an air fan overhead. There were no hot drinks, like coffee or tea. No sandwiches, drinks/snacks were very expensive. 6 hours of uncomfortable flight. The flight attendants were excellent. The prices for luggage, including carry on, are ridiculous. I will pay more and never fly Allegiant again.

Flew from Springfield, IL to Punta Gorda, FL. 5.45pm flight, left 9.10pm. Friends left the next day on Peoria, IL flight to Punta Gorda, delayed over 5 hours as well. Multiple excuses given, some stretched one's imagination.

I fly from Bellingham to Las Vegas every month. I was never bothered by the inconveniences of this cheap airline before however, every Friday night the flight from Vegas to Bellingham is delayed! I now know when I see a staff carrying bottled water or soda that we will be delayed! Allegiant has also taken to putting all passengers who do not prepay for a seat to the back of the plane. My last flight we were all stuffed in the back while the rest of the plane was empty! Plane held 220 people and there were only 90 on the plane! Told we could move up front once everyone had boarded. If they do not want to give people the option to not pay, then put the price in the ticket!

Another excellent trip on Allegiant from Duluth, MN to Mesa, AZ and back. Delayed a bit in Duluth only for de- icing. Excellent flight attendants.

My wife and I flew from Punta Gorda, Feb 15th. Not only was the plane late, the check in rep was rude. Our plane going to Springfiels IL and a plane going to NC were both 3 hours late. I understand things can happen but at least they could be honest and considerate. I don't think we will fly this airline again.

I just returned from a round trip flight from Stockton, CA to Las Vegas. The lines were short, staff friendly and helpful. The prices were unbeatable. The flights left and arrived on time.

We flew Bellingham to Honolulu. Flights were less than $300 per person return, including seat selection and a bit of baggage. I had low expectations, but was still surprised: Seats don't recline at all. No in-flight entertainment whatsoever, forget individual TV screens, there isn't even a big screen with one movie, or audio to listen to. Leg room is tiny, I'm not a particularly tall person and my knees were pretty well jammed up against the seat in front. I knew in advance that there would be no free food or drinks, and the prices weren't terrible. My husband's tray table was broken and taped up with duct tape. Flight was delayed because of a malfunctioning toilet, however, pilot made up the time so we arrived on time. Paid for two carry-on bags and one checked bag. All staff we dealt with were pleasant and efficient. After reading the other reviews here, I'm just thankful that we didn't experience any of the horrendous flight delays other people mention. Bottom line: you get what you pay for. Cheap flights, cheap experience. You decide how much a better airline is worth to you.

Flew in the first week of February. Our flight from HNL to LAS was 45 mins delayed and 20 mins delayed coming back. Other than that, the flight was smooth, flight crew friendly. They accommodated us on the flight back, allowing us to sit together because there were a few empty seats flying back. We were 4 in our group with one lap child. We waited until check in to see if we would be sitting near each other. Only one of us were away from the group so we paid $15 for that one seat. On the return, we were split but in pairs so we kept our seats that way. On the flight, the crew allowed us to use empty seats around us without paying. We kept our bags to a minimum and we made sure our carry on items met the size requirement. Pack snacks. The snacks on plane aren't outrageously priced considering but you get a better deal bringing your own food. The seats are tight and don't recline (the only thing keeping this from being a 5 star review). That's probably the worst part, but we got to Vegas and back for 131.50 each way each person: that's including all of the fees, baggage, seating, etc. At that price, I'll stand for 6 hours.

Dec-Jan 2012/2013, Bellingham to Maui. Seating exceptionally uncomfortable. Extra billing in Maui for overweight baggage excessive. Website forced one to pay for seat selection. Parking at airport in Bellingham expensive, border crossing at peach arch crossing lengthy. Spare yourself the stress of extra travel time and excessive add on fees. Take sky train and fly a major airline where you can get air miles too. Won't put myself through bad experience again.

My husband and I flew from Idaho falls to Phoenix Mesa for a long weekend. After paying to sit together $65 bucks, $35 for our checked in bag and $20 for our carry on. Carry on was taken by an attendant and we were told it was too large for the overhead and charged $35 extra. This was not the first time we've traveled with this bag and we had no trouble on our return flight to stow in the overhead! Very inconsistent. We will not be returning customers.

We flew to Las Vegas from Bellingham on Feb 3rd. Boarded far too long before we were told what the problem was. Asked to go back inside the airport to wait for another plane. No one told us how long. Re- boarded another plane. Another 45 minute wait with problems on this plane, again no one telling us what the issues were. In total, we were at least 3 hours late and the compensation was a free 1/2 glass of water or soda. Pretty poor way to treat customers.

We flew from Bellingham, WA to Las Vegas, NV for a long weekend with 8 adults. They waited until we were supposed to board the plane before informing us that our flight would be delayed and they had to bring in a new plane from Minnesota. When the new plane arrived, they took another 45 minutes to clean the empty plane before boarding us. 4 hours later, we finally boarded the most uncomfortable flight ever. People were drunk because we'd been waiting for 4 hours, the seats on the MD-80 were horrifically uncomfortable and didn't recline, they charged for everything, including water and weren't even remotely apologetic for the delay. The exact same thing happened to us on the way home. Except this time, we had to wait for the delayed flight from Bellingham to arrive in Las Vegas in order for us to get to Bellingham. They would have known at the scheduled 2.50 departure time that the flight would be at least 3 hours delayed, but they didn't update their online flight status, so instead of being able to enjoy our vacation in Vegas for another 3 hours, we're stuck in the airport. We didn't find out that the flight was delayed until we were supposed to board, despite the fact that that the airline knew hours earlier. Their efforts at making amends? Free cans of soda while we wait in the airport. But they'll still charge for soda and water on the flight. Never flying Allegiant again.

A discount airline but they will get you any way they can. 40 lb weight limit, if overweight you pay an extra $50. Have a carry-on bigger than a small purse, pay $35 whether it goes in the overhead or under the seat. Thirsty? Bottle of water costs $2. Flying from Sanford, FL, don't be early, don't be late. Wait until they put up a cardboard sign with your destination name or they won't check you in. Friendly check-in? Not so much. No greeting, not even a half-smile, no thank-you. Allegiant is truly a cheap airline.

Flight from Bellingham to Maui. Arrived for 4.15 departure, flight delayed to 11pm, went home, checked website which states flight was leaving. At the airport people were taking baggage home - they didn't feel it necessary to update website. Cancelled flight one whole day. Next day, get back to the airport, told that bathrooms don't work and need to be fixed. Onboard, finally take off with strong stench coming from toilets. On the return flight, the computers didn't work, so boarding passes written out by hand!

Flight on Jan 24 out of Peoria to Las Vegas delayed 3 hours due to mechanical issues. No apology issued. Flight back on Jan 27 was suppose to leave at 2.15, plane didn't arrive until 3.15. Loaded the plane and sat on the hot stuffy plane with no air-conditioning or explanation as to why we were not leaving. Finally let the passengers know that the plane again had mechanical issues and that we would have to switch planes. Left Las Vegas 3 hours late once we boarded the new plane. Offered a complementary half glass of water or soda. The worst travel experience I have had.

01/27/2013 from Bellingham to Honolulu. Flight cancelled the day before, however, Allegiant did not inform all passengers so we found out once we got to the boarding gate. They did not even change their boarding signs to indicate that the flight was cancelled. Staff all gave different answers about refunds, switching flights, if the flight would even occur the next night and so on. Customer service hung up on several of us or gave different information than what was told at the desk. It was very frustrating and confusing. Finally overheard a different desk attendant offering a couple a flight to Maui instead. We also did this. The flight itself was fine, the seats are ok but do not recline. Also several of the washrooms were broken. When I checked flights later, the flight from Bellingham to Honolulu didn't actually leave until Wednesday Jan 23, half way through our trip.

My family and I flew to Las Vegas from Bellingham. On our return flight on 1/21/13, although we didn't know it at the time and Allegiant made no mention of it when we checked in, there was a weather advisory in affect at Bellingham. After we boarded and were getting ready to taxi out, the Captain announced that he was hoping to take off early. We sat for several minutes and eventually the Captain came on again and announced that there was a tug 'stuck' on the plane and our flight would be delayed. Upon arrival at Bellingham, we flew in circles when the Captain announced he was unable to land due to the fog/visibility. After 20 minutes, it was announced we could not land and were diverted to Pasco. In Pasco it was announced that, because passengers boarded the plane 'knowing' there was a weather advisory, that passengers were 'on their own'. They announced we could not stay at the airport because the airport was closed. Allegiant abandoned it's customers in the middle of a small town for a night where temperatures were below freezing. I will never fly Allegiant again.

We were delayed more than 3 hours when we left on the 4 Jan 2013. When we were coming back, we checked the flight was on time, it was. We got there and waited. 10 minutes before we were supposed to start boarding, the time changes and we are delayed again. When we get on the plane 1.5 hrs late, the pilot said the plane had problems earlier in the day.

3 hour delay coming home from Vegas to Phoenix. My main complaint is they lie to you about what's going on. Spent 5 hrs in the airport for a 50 mins flight. No apologies and no vouchers for anything. Online check-in didn't work either.

Left SB Indiana at 1.20pm Emergency landing in Fort Wayne, In. Told replacement plane was coming from Arizona, then changed to coming from Washington. Boarded around 9pm, they didn't have the runway ploughed. We could not get out and were returning to gate, then decided they would plough the runway. A 2 hr flight turned into 17 hrs. We got into Punta Gorda at 4am. Seats onboard were awful!

Left for Vegas on Jan 14, 2013. Flight on time no issues. Return flight Jan 19 another story - Bellingham was fogged in and had to spend another night in Vegas. They can't control the weather but they can control of how they disseminate the information to passengers. We had a 2.20 flight leaving Vegas, checked their web site at 11.00 to see if the flight was on time (it was), at the airport we curb checked (no warning of delay) only when we got to the Allegiant Counter did we find out our flight would be delayed until 6.40. Their counter attendant told me when she got to work at 7.00 am she was told our flight would be delayed. Why wasn't it on their web site there is no excuse for such irresponsible communication. Result - forced to sit at the airport. Further delayed the flight to 7.40. At this time we were told by one of their pilots we wouldn't be leaving tonight because of the fog at Bellingham, he further said when he addressed the crowd that this decision was based on the 6.00 weather forecast. Once again why did they make us wait till 7.40 at the airport to tell us we weren't getting out when clearly they knew at 6.00pm. Had we been told earlier we would have had the opportunity to look into other airlines to get home.

Flew to Wendover Nevada from Minneapolis. Trip started out with the plane being 6 hours late in to Minneapolis. Then to add insult to injury they forgot 61 pieces of luggage in Minneapolis. The truly sad part was we sat on the tarmac for an hour while they fuelled the plane.

We used Allegiant 6 times last year and as recent as December and have to say the leg from Santa Maria to Vegas and back is the easiest way to go to Vegas. Staff at the Santa Maria Airport are very professional and efficient. No delays except one and that was only 30 mins. I will always use Allegiant, just remember, it is a discount airline - no frills.

My daughter flew from South Bend to Sanford and had delays each way. Delayed 2 hours on the way down and 6 hours on the way back. She was suppose to be back in South Bend by 7.15 pm and did not arrive until 1.15 am. They gave them free drinks and pizza for the inconvenience. After all the added fees for baggage, carry-ons, food, drinks, assigned seating, and priority boarding they really are not that great of a deal.

Outbound flight from Bellingham to Vegas was fine - no problems. Return flight experience was terrible. Got to the airport at 2pm for our 4pm flight and checked our bags. Through security and to our gate. 20 minutes later there was a gate change. 3.30 and wondering where the plane is, 4pm comes and goes and no plane. At 5pm another gate change. Finally we are all boarded at once. 30 mins a mechanical problem announced so everybody had to de-board". We all get off the plane and there are 2 Allegiant staff working. At no point was there any kind of explanation about what was happening. We waited until 8pm to be told that the flight was cancelled. You are paying a lower rate for lower service. Next time, I will pay the extra and fly Air Canada.

Trip from Bellingham to Honululu 12/27 on time, no issues, left 01/09/2013, only 30 minutes delayed. Both trips were smooth flights, the only complaint, which I already knew, was the seats are very uncomfortable. Everything else was great. Rated this an 8 only because of the seats.

Round trip from Fresno to Honolulu. Outbound flight was good, return flight was another matter. Supposed to fly out at 2.15 pm and were delayed to 4.15pm. Flight did not leave until 5.30pm. Arrived in Fresno at 1.30am. Seats are the most uncomfortable I've ever been in. We thought we would be saving time flying directly out of Fresno. We will use a more reputable airline in the future.

I was expecting the worst, but was pleasantly surprised. We flew Ft. Lauderdale to Plattsburgh on Dec 27 and returned Jan 1. A snowstorm hit Plattsburgh on the 27th forcing our 1st flight to be cancelled. We were able to get seats together on the second flight of the day (the only other flight that day). It was delayed due to Plattsburgh not opening until later in the day. Gate agents were pleasant and informative. Flight crew the same. Return flight left and landed on time. The planes were comfortable. They both had air vents. Seats on the outbound flight did not recline but on the return they did. The only negative I encountered was that the gate agents could not change our cancelled flight tickets to our new flight leaving Ft Lauderdale. We had to call customer service.

Checked in at 6.00 for flight 437 from Peoria IL to Las Vegas NV. Flight on time at the check-in desk. As the time gets closer we discover the flight is delayed to 9.40 - the time we are supposed to arrive in Las Vegas. No announcement, no notification. The Peoria to Vegas flight is almost always delayed. The last time we flew this in December we got to Vegas at 2.00 am instead of 10.00. Allegiant used to be a quality low cost airline - not any more.

I have flown Allegiant twice, first was on time and with no problems. The second time was not good, I booked a Christmas eve flight, it was delayed 3 hours then delayed until 6am Christmas morning. We arrived for check in as many others had and proceeded to wait, nobody came to the desk to check us in. Some started to call customer service and after a long wait on the phone they were told that the flight had been delayed until 12.10pm. Finally at 12.10pm we left. Someone should have been at that desk to inform people about the delay. Allegiant is the lowest priced airline out of Billings, MT and I have a daughter in San Francisco. I will have to consider how much I want to visit her and what the other options are!

You get what you pay for. Initially excited about the seemingly affordable prices for a round-trip flight and hotel from MFR-LAS. The trip to Las Vegas was painless for the most part. Staff at Medford airport counter were very pleasant and took the time to ask how many in our party and seat us next to each other despite the fact that I did not pay in advance to reserve specific seats. We got exit aisle seats at no additional cost. The costs start to add up though, as you cannot get anything to drink for free on the flight. On the return trip, we check in at the skycap station outdoors. Attendant does not take any care in placing my husband and I next to each other, nor does he explain this situation. We get to the boarding gate and realize we are 11 rows away from each other. Onboard, attendants offered drinks to one person in my aisle, but no one else. I had to specifically request a turn to place my order. In addition, the flight was late as it was on the way down.

Decided to try them again as they added a direct flight from Vegas to Plattsburgh, NY. The 5 hour flight included: no air vents, no reclining seats, and several rude flight attendants. When it came time to return to Vegas I needed to change my outgoing flight, this should be no problem as I paid extra for the ability to change my flight. Apparently even if you pay extra to change your flight they won't do it 24hrs before your original departure. They want me to book another flight and spend another few hundred dollars. The worst customer service I've experienced!

Round trip flight to Hawaii from Santa Maria. No delay issues going to Honolulu, however during our return flight we had over 10 hours of delays. We printed boarding passes at 6.30 am for our 9 am return flight that should have put us in at Santa Maria at 4.05. No mention that the flight time changed to 3.30 pm. Supposedly there was a mechanical problem and they could not get a part. When we finally boarded at 5.30 pm we had to wait to have the plane refuelled. Then, informed there was not enough fuel and we had to wait for another truck to finish refuelling. Did not depart until after 7.30 pm. The planes are of the bare minimum and are the most uncomfortable I have been in. The seats do not recline and are squeezed close together. No air vents, no movies, no entertainment. You pay for everything, even water. Freezing cold in the cabin and there were no blankets. Flight attendants were nice. For all of our inconvenience we were offered $8 vouchers to use at the airport, and a $75 voucher for future flights. I will never fly Allegiant again.

I've flown Allegiant many times with no problem (LV/Appleton, WI). However, the LV/Honolulu return leaves something to be desired. You cannot recline your seats - this is a 6+ hour flight! No food served like other airlines on a trip of this length, it has to be purchased. I agree with another review - $6 sandwich included a dry bun and one slice of turkey and one slice of cheese. We'll be using Hawaiian Airlines or another carrier for our Hawaii vacations.