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Alitalia Customer Reviews and Alitalia Passenger Trip Reports



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Alitalia Customer review :  29 April 2013 by A Crociani (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome to Paris and return (FCO-CDG-FCO) first leg on a quite old A321 but well maintained, return on a new A320. Our flight from Paris was cancelled, no explication given, but we were boarded on the last flight of the evening. I can't blame Alitalia for this issue, it happens. The return was calm and all in all a good experience. Will fly again.



Alitalia Customer review :  29 April 2013 by A Burgio (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO to LHR return. All flights on time, cabin crew professional and polite, food ok but no inflight entertainment system available (doesn't matter on a 2 hours flight). Will definitely fly them again.



Alitalia Customer review :  25 April 2013 by Ian Roberts (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AMS-LIN (A320) and LIN-LCY (E190). Big jumble of flight numbers etc, but both aircraft in Alitalia colours and what the ticket said, so assume I flew them! Both flights comfortable especially LIN/LCY as aircraft seemed nearly new. Mid morning and afternoon travel times so soft drink and packet of nibbles fine for the flights and crew relaxed and smiling. Arrived on time-bags off quickly-good price - all that's needed. Used the self-print boarding pass at LIN (as no printer access when doing online check-in) Worked well and easy to use, and in a choice of languages. Would use again.



Alitalia Customer review :  22 April 2013 by Peter Meikle (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Heathrow/Lamezia Terme return via Milan. 3 of the 4 flights were on time, planes of varied ages but clean, staff polite and level of service what you expect on short flights. The delayed flight was because of air traffic control and LHR congestion. My most impressive observation was when we were bussed from the aircraft into the terminal at Milan Linate. A member of the cabin crew carried an elderly passenger's small hand luggage down the steps and put it on the bus for her before going back onto the plane. That is caring service.



Alitalia Customer review :  3 April 2013 by F Orhan (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Magnifica Class from Abu Dhabi to Rome Fiumicino. Seat was very comfortable (leather, duvet, large pillow). Entertainment system very good with a larger than average screen. Food was absolutely great (freshness / quality / quantity). Service very attentive too.



Alitalia Customer review :  27 March 2013 by Ron Douglas (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently travelled JFK to Rome in Premium Economy (Classica Plus). 50 minute delay out of JFK, crowded conditions, no entertainment in Premium and Economy Sections of the 777, food was dreadful - a dry chicken or a chopped beef and pasta entree that was very unappealing and all of it served with plastic cutlery. Crew were not very engaged and disappeared after it became evident that around 200 folks would not have entertainment on this long flight to Rome. Overall a dismal experience and not a great way to start a trip to Italy!



Alitalia Customer review :  26 March 2013 by J Threlfall (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-LIN and MXP-NRT in economy. Flight from LHR on time to Milan Linate. Very clean comfortable A320 with nice leather seats, seatback LCD but no snacks. Overall Altialia's short haul service was a welcome surprise, however, I was disappointed that no drinks/meal service was provided. Return flight was similar and on time into LHR. MXP-NRT was my first long haul with Alitalia onboard 777. Very pleasant and professional welcome onboard, however the cabin outbound to Tokyo was not cleaned sufficiently and found crumbs under my seat. Seatback IFE displays were small but provided an interactive movie/music/games/ menu, seats also provided with AZ embroidered pillow, blanket and headphones. Only problems I encountered with my seat was inadequate legroom due to the IFE box under my seat A and a scratched window on both flights. Catering onboard was fantastic and found the crew on both sectors hard working, 2 main meals, snacks on both occasions and a continuous drinks service. Choice of meals onboard was an expected Japanese or Italian. For a 12 hour flight I felt comfortable and well looked after by the crew. Both flights on time.



Alitalia Customer review :  26 March 2013 by K Little (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On the flight from JFK to Rome the inflight entertainment didn't work (staff didn't seem that interested in doing anything about it), the food was the worst airline food I have had in years and the seats were very uncomfortable. The next flight from Rome to Tel Aviv was equally as bad and involved the most disorganized boarding process with people boarding from both ends of the plane with no rhyme or reason. On all of the flights the staff seemed generally disinterested.



Alitalia Customer review :  12 March 2013 by S Ricc (UAE)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FCO-AHO and back on Alitalia, flight out of Fiumicino left on time, cabin appearance was very good and crew professional. Flight out of AHO also very satisfactory, Airbus 320 with working video screens, the crew offered drinks and a snack, for a 40 minutes flight was more than enough. The service is improving, better than a few years ago.



Alitalia Customer review :  8 March 2013 by P Rodger (Canada)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

YYZ-FCO/FLR Toronto-Rome non stop: I flew Premium Economy. There was no special line for this class of service in Toronto. There was no invitation to the Lounge, the staff welcome was fine but too concerned with the 4 in Magnifica Class, and the full masses in economy. There were 6 of us in P. Economy section so nice and quiet. The seat recline was fine, the leg rest was useless as I'm only 5'6. This did not elevate my legs in the least. The pillow and flimsy blanket were fine. Lots of room to manoeuvre between the seat in front. The plastic glass half full welcome prosecco was chilled nicely, but that was the end of the sparkling wine. The food was not advertised in the generic brochure - a surprise on board, it was the same food as economy class. 500 Euros more for Magnifica if bought on board, I didn't bother. The overall pilot/flight was smooth and 40 minutes early November 18, 2012.



Alitalia Customer review :  7 March 2013 by John Attersley (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from London to Brindisi via Milan on 4 March 2013. The staff at Heathrow were very good. The flights were good and the inflight service was attentive.



Alitalia Customer review :  1 March 2013 by M Kapfer (Germany)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took Alitalia to Abu Dhabi last week. Flight from Rome was on a brand new A330 with the most generous legroom I have seen in a long time. Food was tasty on both flights. Flights on time. Flight attendants did not offer drinks during the flight but you could get drinks and snacks from the galley. In-flight entertainment also brand new with nice selection of movies. Cabin was clean. All in all a pleasant experience. Will consider them for my future travel.



Alitalia Customer review :  12 February 2013 by G Sala (Italy)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Milan to JFK on AZ604 yesterday. The flight was great, the food good for Italian taste and I was especially satisfied with the inflight service centre set up in the back galley after the main service. You can help yourself to drinks and snacks at your own convenience. This kept us well hydrated throughout the flight without having to wait for drink runs from the crew. The atmosphere on board was very relaxing.







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