Alitalia Customer Reviews and Alitalia Passenger Trip Reports

Airline Reviews

Airline Seat Reviews

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MXP-JFK in Economy on what looked like a new A330. Departed Milan 30 minutes later then scheduled, but arrived at JFK on time. The seating was comfortable and I was very pleasantly surprise with the amount of legroom. The crew were friendly and polite throughout. The entertainment choices were excellent with many movies and games to choose from on personal (touch) screens, there was also a USB socket option. The food was good and there were several drink runs (with complimentary wine as an option in addition to the standard water/juice/soft drinks) all followed by tea/coffee runs. Overall, one of the most enjoyable transatlantic flights for a competitive price.

BEY-FCO, FCO-BLQ (roundtrip) The flight returning to Beirut was comfortable. Cabin Crew were helpful, co- operative and most importantly smiling. The A320 had a very basic IFE. Commercials were played along with a couple of music channels. The food was pleasant on the BEY-FCO-BEY flights considering that only drinks were served on FCO-BLQ-FCO flights. The return flight from Bologna to Rome was aboard the CRJ900. Although a small cabin, the flight was comfortable. Cabin Crew on all 4 flights were nice. Only things I would like to see improve is the IFE (you need proper entertainment onboard a 4 hour flight).

CDG-FCO on an old but well maintained A321-100. Nice flight, on time, with snacks and drinks provided. FCO- PEK onboard newish A330-200. EI-EJG. Cabin travelled was Classica Plus, or Premium Economy. Flight was on time. Cabin crew were respectful, but no smile. Seats (2-3-2 configuration) were quite comfortable, with enough legroom. Food was ok, although not outstanding (almost the same meals as Economy Class). The IFE had plenty of films, TV programs, music and games to chose from all displayed on a nice touch screen. Good quality headphones provided. Fair prices, excellent value for money.

FCO-PEK with the new 330. The flight was delayed departing due a medical emergency. However the arrival was on time. I tried the new premium economy, a very good class, with more legroom. The seat is comfortable, but I remember that old 330 have softer seats in economy class. The entertainment was amazing, the new PTV's are touch screen with plenty of movies and programs. The main meal was the same as economy class, but a very good meal. Drinks were normal, with good Italian wines. In the economy premium, you have also an amenity kit, hot towels, newspapers and magazines and bigger pillow, a blanket and espresso coffee.

JFK-FCO-LIN. We flew from JFK-FCO on a brand new A330 with very good PTV's (very nice screen and selection). We took off on time, and within 45 min got a snack and a drink, 20 min after that, a choice of fish, or meat. Cabin crew were very nice, and flight was smooth. Excellent choice of TV shows, movies and games. I am 5 ft 8 inches and seats were comfy with plenty of legroom. An hour before landing, they came out with breakfast. We landed 10 min early so we had plenty of time to transfer to our Milan flight, our bags did not make our flight, so we had to wait 30min till the next flight came in.

Short domestic flight between Milan And Rome. Flight was on a new A320, seats were comfortable, crew nice and attentive. Flight left and arrived on time. The choice between cookies or salty snack is too small, however good choice of beverages.

BOS-FCO Booked through KLM, the code share was with Delta. All info prior to flight was sent by Delta, which allowed us to pick our seats and promised inflight entertainment, etc. When we got to the airport, there was no indication of whether to check-in though Delta vs Alitalia. Finally checked in to find that seats chosen through code share were not honored, no inflight entertainment (disappointment with 9 hour flight), and the toilets, which we were seated right next to would not flush. Same on the return, this time Venice to FCO to BOS. The only inflight entertainment is the pull down TV's, and the 2nd film with subtitles you can't see from 20 feet away. However flight was non stop with nice cabin crew.

London to Bari via Milan return. Pretty good all round, two flights on new airbus, one an old airbus with new seats, and one a veteran MD80. Good choice of drinks, snacks are ok, sweet or salty biscuits. Check-ins easy though a shame online check-in not available with children. Service fine on all flights, Very easy change at Linate, far easier than Fumicino. Good value too.

Boston to Rome in on aging airbus. the reading lights did not work for more the half the cabin, televisions did not come down from the ceiling properly and had to be forced down by the attendants. Toilets were dirty and 2 did not work, causing long lines. Seats were worn out, the food was so so.

Trip Rating :  1/10

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Economy

Trip Rating :  8/10

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Economy

Trip Rating :  8/10

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Economy

Trip Rating :  7/10

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Economy

Trip Rating :  3/10

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Business

Trip Rating :  1/10

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Business