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Alitalia Customer Reviews and Alitalia Passenger Trip Reports



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Alitalia Customer review :  29 August 2013 by J Elli (Italy)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Milan-Rome-LA. Classica plus on long haul. Domestic flights good both ways and on time. Flight going to the US 18/7 was on time and in general a positive. Priority boarding at Rome, nice and easy, good start. Enjoyable flight with nice, friendly professional cabin crew. Food was good. After all we were leaving from Italy (shouldn't make a difference but does). Large entertainment screen and audio were very good. Comfortable seat with that all important extra leg room. Nice on board kit with good quality blanket. Return flight to Rome from LA 9/8 and what a difference. Same airline but a very different and this time negative experience. After over an hr's delay at LAX, boarding started where priority boarding just didn't exist! Once on board we were greeted with very rude cabin crew who could hardly smile! This continued for the whole flight. Just rude and couldn't care less attitude from the crew. Food inedible and cold. Thank goodness for the snacks available throughout the flight at the back of the plane. We were three in classica plus, 2 tickets on miles and one full price. Good on miles but not worth the cost of a full price ticket.



Alitalia Customer review :  28 August 2013 by M Leonardo (Italy)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Rome to Miami, business class. Cabin was great, food was super. Given a Bulgari bag with all the miscellaneous for travel. Pillow and blanket - excellent. Everything was simply great. The only bad thing is the crew who are only at a fair level and don't smile at all.



Alitalia Customer review :  28 August 2013 by A Jakutis (Netherlands)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight AZ7008 diverted to Malpensa airport instead of Linate, due to weather problems. It is fine, safety goes first. I do understand planes can be diverted and I really do not have a problem with that. What I do not understand is how a company as Alitalia has such bad service (actually no service) in such cases.…Nothing was arranged in Malepnsa, nobody knew what is happening and the most shocking fact is when you find one of Alitalia's ground staff they turn around and tell you: I am going home! In this whole story none of Alitalia's staff said sorry once. The most disorganized airline!



Alitalia Customer review :  28 August 2013 by R Almash (Jordan)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently took a trans-atlantic flight from Chicago to Rome with my two kids, and it was the worst experience in customer service. Horrible treatment by cabin staff who constantly behaved as if they're being forced to serve and were taking it out on passengers. The choice and quality of the food and beverages was poor. Will never fly Alitalia again if I can help it.



Alitalia Customer review :  27 August 2013 by A Crociani (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

22/08/2013, Rome to Amsterdam and return 25/08/2013. All flights on a 321 old but well maintained (the second aircraft was better than the first one). On the FCO-AMS leg we took off about 30 minutes late due to heavy traffic in the airport, the flight from AMS to FCO was smooth and we arrived on time. The catering could be better (a pocket of cookies or pretzels and a drink) but was sufficient for a 2 hours flight. No inflight entertainment. Staff professional but a little bit unfriendly. Will fly again.



Alitalia Customer review :  22 August 2013 by Sam Indelicato (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

New York (JFK) - Rome (FCO) on 7/23/13. The plane was very nice and clean. However, the service was terrible. In New York, we approached the counter at the gate to fix our tickets because our seats were wrong. We told the lady working there and she said that you have seats and you should be happy. I have children and they were seated in different parts of the plane. Eventually we began to argue with the worker because they ignored us and we had to beg with another for our assigned seats. Once again the plane and food were fine, but the blankets were dirty and smelt terrible.



Alitalia Customer review :  16 August 2013 by Derya Karas (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chicago O’Hare to Rome on 7/20/2013. Flight AZ0629. Rome to Istanbul Ataturk on 7/21/2013, Flight AZ0702. Istanbul Ataturk to Rome on 8/11/2013, Flight AZ0703. Rome to Chicago O’Hare, 8/11/2013, Flight AZ0628. Not thrilled with our experience. The meals have very little in them and didn't fill us up at all. Crew appear to be unhappy with their job. Service is extremely slow. Smiles are rare. If you express your opinion on something, ask for extra food, they become defensive. My husband's headphones wouldn't stay plugged in, my daughter's remote control wasn't working. The blankets that come in a plastic bag didn't smell clean at all. I doubt that they were washed. The restrooms smelt bad and looked dirty. Planes were old. The tickets were cheap and you get what you pay for.



Alitalia Customer review :  16 August 2013 by Christina Pyrlidou (Greece)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew to Amsterdam through Rome and came back yesterday following the same itinerary. The planes were in bad condition, all 4 of them and there was no food served on any of the 4 flights. They just offered us some cookies or salty crackers, and a drink. On our way to Amsterdam we were starving. My friends flew to Amsterdam with Aegean through Munich and they had 2 hot meals!



Alitalia Customer review :  6 August 2013 by A Gocer (Canada)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Service: Flight attendants were surly and unhelpful on every 6 flights we took last month. After sitting on a hot plane, 45 minutes late in departure from Rome to Toronto, I asked an attendant to please ask the pilot to make an announcement and give customers some information, her answer was, "He's too busy to make an announcement". Food service was late, no water available unless you got up and went to the back of the plane. Food: The worst in the world. Snacks are nutritionally awful and are always served late. Seats on the flight from Toronto to Rome were falling apart, fabric ripped in many places, seats dirty, no magazines or information cards. Few toilets were working properly. Entertainment: There was one screen that comes down, which was hard to see. There was one movie on a 9-hour flight. In short, a memorable experience on Alitalia. A very bad one.



Alitalia Customer review :  6 August 2013 by G Vecchi (Italy)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MXP-JFK and BOS-LIN via FCO, economy class. All flights on time, operated on well maintained aircraft's (A330 on intercontinental legs, A319 on domestic one). Excellent and working inflight entertainment, while the food was more or less the standard of economy class, eatable but no more. The real point of weakness of Alitalia are the cabin crews, sometimes professional but often with no enthusiasm at all for their job. All in all, Alitalia offers a good product.



Alitalia Customer review :  29 July 2013 by Berger Brecht (Belgium)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew last week from Toronto to Brussels via Rome on a brand new A330 and on an A321. Both flights left on time and in Rome we landed 30 mins in advance. Flight attendants were very courteous in both flights, and the meal on the intercontinental flight was absolutely of excellent quality, abundant and any drink for free without limitation. The entertainment system on board is modern and varied to spend so many hours. In general the service was thus above the average of other European airlines and we have not encountered any problem during transit in Fiumicino.



Alitalia Customer review :  29 July 2013 by Shirley Wells (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our experience with Alitalia was very poor. We paid extra for seats with more leg room, only to find that because of the extra space, passengers as well as the staff used this room as an aisle, so we actually had to keep our feet tucked under our seats so that people weren't tripping over us. Then the overhead lighting didn't work, nor did the audio equipment. We found some of the staff to be extremely unfriendly. Gate line ups were very chaotic. Would never fly with them again.



Alitalia Customer review :  29 July 2013 by M Palumbo (Brazil)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

From Istanbul to Rome, on June 29. Check in agent for Business Class refused to attend us, though is clearly mentioned that they "welcome" passengers flying Classica Plus at this counter. Returned to the queue and once attended was informed that my suitcase was with extra kilos. So, I had to explain and teach to the agent that, as I was coming from Brazil, I was allowed to carry 2 pieces of 32 kg each and not 23 kg as she was trying to convince me. They don't even want to have "the job" to read carefully the e-tkt, before mention such a thing. Third trip with this airline, and always with issues.



Alitalia Customer review :  24 July 2013 by S Nicolov (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VIE-FCO-CTA-FCO-VIE. Avoid this airline at any cost. Non existent customer service - overcharged for a pet in the cabin (EUR 158 for 4kg dog). CTA check-in and through security big shambles. Although we were at check in 2 hrs prior almost missed the flight because of long queues. When I've asked the local staff to assist and check us in, so we don't miss the flight, the response was "I don't care"! No organisation at all - people jumping queues, rude staff, running from one plane to another as no stairs to disembark etc. Stress all around. Easyjet is like a bizjet service compare to these people.



Alitalia Customer review :  24 July 2013 by A Delphin (USA)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A party of 9 family members flew from several locations around the US to Rome and Italy for a vacation. 4 of the members flew back from Rome to the US yesterday on Alitalia. The 4 who flew Alitalia were disappointed with the level of service on the plane. Meals were noticeably sub-par when compared to the service 2 weeks earlier on other carriers and the service provided by the carriers flown by other members of the family. Surprised at the announcement 4 hours before landing that "drinks and snacks are available at the rear of the plane." We also noticed that the staff made one sweep of the cabin collecting food containers. Anything after that, was not picked up. As we deplaned, the plane looked like a park after a rock concert: paper napkins, cups and wrappers everywhere. The cloth seat covers were soiled and in poor condition. The only good thing I can say is that the pilots did an excellent job. Flight and landing were smooth.



Alitalia Customer review :  23 July 2013 by I Forster (Spain)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Last Autumn we booked to fly from Malaga to Toronto via Rome. On arrival at Malaga we received our boarding passes for both flights, the second flight showed a take off time of 1700 not the 1000 we had booked and had confirmed. When we arrived in Rome we had difficulty finding out what the problem was. After much haranguing of staff we eventually got a meal voucher (limited amount) and a phone call to our family at destination. The flight eventually took off at about 1800, an 8 hour delay.



Alitalia Customer review :  22 July 2013 by A Parham (Canada)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Our flight from Rome to Toronto (FCO-YYZ) was a 9 hour flight and there was no inflight entertainment. For a 9 hour flight!



Alitalia Customer review :  22 July 2013 by M Palumbo (Brazil)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

June 8th, Rome to Genoa. Tried to check in through the machines available, however all of them were unable to make the procedure due. Had to stay on the line for check in. Once at the gate, passengers were informed that the flight was delay due to the late arrival of the aircraft in Rome. (No more information provided). Only on board captain informed us that, due to an emergency landing, of an another aircraft, one of the two runway was closed. Due to this fact, we had to wait around 1 hour, with the doors closed, awaiting the clearance for push back. Can't blame Alitalia for this, but the ground staff procedure was unprofessional at least. Actually we stayed inside of the aircraft, still on the ground, for almost 2 hours. Once again, at least I was expecting someone to advise me to buy some food, before boarding the aircraft. For a flight of 40 minutes, it took almost 5 hours.







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