Alitalia Customer Reviews and Alitalia Passenger Trip Reports

Airline Reviews

Airline Seat Reviews

Airport Reviews

FLR-FCO-JFK-FCO-FLR I flew on the Boeing 777 (with the new seat reconfiguration) and the Airbus A319. All flights left the gate on time (FLR-FCO flight took off 5 minutes earlier!) just the JFK-FCO took off with a delay of 15 minutes. I liked the service, it had been improved compared to few years ago. On the 777 we had dinner and breakfast - both good. AVOD had plenty to choose from. Seats were comfortable and big enough to stretch my legs. On the A319 we had the typical airline snack. Seats were acceptable, but the space for legs is limited.

FCO-JFK, FCO-BOS, FCO-ORD. All flights on well maintained A330, the service was good, two meals, snacks and drinks whenever we wanted, comfortable seating, good onboard entertainment and cabin crew who were very professional and friendly. All flights on time.

Boston to Rome to Naples return. The plan was filthy and the seats threadbare. Staff were rude and unaccommodating. The bathrooms were deplorable - one out of service both there and back, causing long lines.

I fly Alitalia almost every week, mainly for national flights, on the TRS-LIN and LIN-FCO routes. I admit the service has been improving a lot if compared to the old Alitalia: no delays, nice service, pleasant flights. Still, sometimes I end up dealing with rude flight attendants. Have recently flown on quite many brand new aircraft's, which is nice.

TLV-FCO-EZE. Very good flight and very professional on an Airbus 321 and a Boeing 777. Staff were very professional and helpful, the food was excellent.

BRU-FCO return. Good flights. Both departed on time and arrived ahead of schedule. Very smart and clean cabin interior with enough leg space. A drink round including wine with crackers and a little perfumed towel is offered which is a nice detail. Staff could be friendlier and service is professional enough. Looking forward to fly with them to Sardinia in September.

MXP-NRT return. Great flights, both on time, crew friendly and helpful. B777 clean and well maintained, both flights in the new Premium Economy class with good legroom and very good service. A good solution between Economy and Business. Overall a very good experience and a substantial improvement compared to the old Alitalia.

Paris-Rome-Tokyo return. Great staff, on time, the Rome-Tokyo 25 minutes early. Food very good even in economy, staff very smart and funny.

FLR-ROM-IST return. Flight 1 diverted to Pisa, no-one available to discuss rebooking or refunds. Advised to see the ticket desk who could not authorize anything. Options were to get on a bus to Pisa or lose the ticket. Eventual arrival in Rome herded off to the Airport Palace Hotel. No-one at FCO could confirm anyone had confirmed tickets for the next day, we were just advised to return to the airport. Eventually left following day, with a delay - took Alitalia nearly an hour to bus/board an A320. Return flight heavily delayed, onboard crew advised that 18 pax were connecting to Florence so our flight was held. Arrived in FCO, greeted by Alitalia staff for the Florence flight to find the flight had left without us. No food or refreshment provided. Things go wrong, but the lack of communication from Alitalia makes this a dreadful option. This is not the first time I have experienced the Alitalia bus from Rome to Florence.

OTP-FCO-VCE. Very relaxing trip, starting from ground staff from OTP who were very professional with a high level of customer service. Cabin crew were pleasant.

MXP-JFK-MXP on a new A330. The design is very relaxing and the general comfort probably one of the best I experienced in business class. Full flat leather seat with an individual 15.4-inch screen and a wide choice of movies and games. I liked the landscape camera. Crew very attentive and the food quality very good with an extensive menu. Great choice of drinks. Both flights on time.

We flew JFK-Rome-Naples. Plane from JFK was quite new, great food and service, bulkhead seats, no extra charge. Both flights on time. Nice staff, very clean, easy to make the connection.

Geneva-Rome-Geneva. Flight out was fine but plane a little old and worn. Coming back the desk informed me I was flying on with an Alitalia Alliance airline. Was bussed to the end of the runway to a small propeller aircraft from Darwin airlines! All larger hand luggage had to be loaded into the hold. Rubbish in seat back pocket, something spilt on the carpet, extremely noisy cabin. No baby nappy changing facilities, so a baby was changed in the seats beside me. Everyone had to wait on board for hand luggage, the delay caused me to miss my train. Snacks and cabin staff ok. No inflight entertainment.