Alitalia Customer Reviews and Alitalia Passenger Trip Reports

Airline Reviews

Airline Seat Reviews

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LHR-FCO-GIG-FCO-LHR. Really nice surprise at London Heathrow flying on A321 with old Alitalia livery. Service onboard very professional with an excellent hot snack (omelette and salmon) for a duration of 2.5h. Transfer at Rome Fiumicino painless using fast track lane and the airport has lots of shops and restaurants. The Alitalia Giotto lounge was packed but the drinks selection was fine as well as the variety of sandwiches. Boarding A330 to Rio quick using Sky Priority lane. The aircraft had the new Magnifica Class with a 1-2-1 configuration. It was half full. Plenty of space in overhead lockers however, if you seat in the middle, there are none and have to use the ones on the side. Pre-taking off drinks given, great selection of appetizers and the best moment was the food. Alitalia won best Airline Food recently and I was very much looking forward to it. Succulent Beef with Roasted Mediterranean vegetables as main course and for dessert a light unctuous Neapolitan Almond Cake. A 5 stars food and the espresso is served in a very beautiful cup and lid. The IFE had a good variety of recent movies but I thought the international selection was lacking. They have Flat beds (Only Skyteam airline in Europe to have these) and managed a good 7h sleep with a very comfortable duvet. The amenities given were a Bulgari bag with lots of toiletries products, very much appreciated and high class. Staff very professional, smiling and very happy to go for the extra mile for the customers. Breakfast consisted of a selection of Italian pastries and cakes with fresh fruits, excellent! On the return leg, Alitalia uses Air France/KLM lounge that can be cramped at times but it has great selection of hot snacks (the palm tree heart quiches are gorgeous). Boarding the A330 was painless again and the Magnifica class was full this time. Despite taking off 1h later, we managed to catch up 30 minutes. The amenities given was another Bulgari bag and the best highlight was the food again with Pork Milanese as main course. Slept a good 7hours and had a copious breakfast before landing in Rome. The A321 to London was on time and service very good again. Overall, a good value for money, their new Magnifica class is an excellent product, their Flat beds very comfortable and it's the Best Food I've ever had on an airline. Would recommend to anyone trying their new Business class either for professional purpose or leisure. Will definitely fly again with Alitalia on the lines featuring the new Magnifica Class.

London to Bari via Rome, Bari to London via Milan. Very good experience, airline is consistently improving. Online check-in now available when travelling with children making baggage drop at Heathrow very easy and quick. Planes clean and modern, drinks fine, snack just adequate (similar to BA in Europe now). Prices were good and arrivals near enough on time.

Nothing seems to have changed since privatisation. Apart from the fact that prices have gone up and a meal is no longer offered, including on 3 hours from London to Rome. Check-in staff rude at London, Thessaloniki and Rome. Asked to check in an extra bag due to a medical condition, and still within the baggage limitations, but was asked to pay 40 euros. Flight was only half full. Also very difficult to find the gate for the connecting flight. Crew were only friendly on leg Rome-Thessaloniki and there doesn't seem to be consistency with the service. Only Italian customers seem to get asked whether they want sweet or savoury biscuits. Otherwise they don't even greet when you board and seem preoccupied with their own chat. London to Rome half an hour late without an announcement or apology. There was a customer satisfaction survey on board between Rome and London but only a hand-full of people were picked, not sure according to what criteria.

ROMA-ORD on a new A330. Flight on time and FA's professional. Individual inflight entertainment system with USB port at every seat. Great selection of movies and TV shoes. Overall great flight.

MIA-MXP on a new A330, traveling with my wife and infant son. We were greeted by a very nice staff member in Miami, who gave us comfortable front row seats with a baby bassinet. Flight staff were courteous and professional. Food was average, but not bad and with good portions. An open bar with snacks and beverages was at present for the entire flight, and cabin attendants passed offering water frequently. The IFE system is one of the best I’ve seen in an airline – dozens of films, games and TV shows in a 9 inch touch-screen and in many different languages. Departure on time, we arrived to Milan 20 minutes before schedule. I will definitely fly with Alitalia again.

BOS-NAP in coach. Brand new Airbus 330-200 economy class. Window seats. On time departure and 30 minutes early arrival to FCO. FCO-NAP, MD 80, great jets but its time to give them up. Service from Boston to Rome very good, food and seats comfortable and the smell of a new air craft made it more enjoyable. I just booked another flight for September and received a great deal on.

LIN-FCO-IST-FCO-LIN. Check-in at Linate was done over the phone so I just had to pick my boarding pass at the counter. Polite staff at the gate changed my seat on the FCO-IST to a better selection. LIN-FCO was a great flight, everything smooth and good service. Flight to IST was terrible, rude staff and poor food availability. Only a cookie for a 2 hr international flight. Return flight was even worse, rude flight attendant and very unhelpful. Service still below standards and lacking. FCO-LIN was a delight compared to the previous flight. Flight crew was totally on another level making the flight enjoyable. No consistency on this airline and should also focus not only on their major route between Milan and Rome.

We have just travelled from Rome to Barcelona and paid £845 for two business class seats. We had just finished a cruise and had a lot of luggage and we didn't want hassle with excess luggage costs etc. There were 3 people including us in business. Although there were 3 stewardess's we were not greeted at all. 20 minutes into this short flight we still had not seen a stewardess so I rang the button and asked for a drink. My wife asked for a G and T and I asked for a glass of Champagne. No gin, no vodka and needless to say no Champagne. The White wine offered was warm and undrinkable. The food was terrible too. After serving the food we didn't see the stewardesses again. They shut the curtain and spent the rest of the flight chatting.

LIN-FCO-IST-FCO-LIN. Check-in at Linate was done on the phone so I just had to pick my boarding pass at the counter. I had to argue a bit with the lady claiming my boarding pass wasn't there but it was right under her nose. Polite staff at the gate changed my seat on the FCO-IST to a better selection. LIN-FCO was a great flight everything smooth and good service. Flight to IST was terrible, rude staff and poor food availability. Only a cookie for a 2 hr international flight. The return flight was even worse, really rude flight attendant and very unhelpful. Service still below standards and lacking. FCO-LIN was a delight compared to the previous flight, Flight crew was on another level making the flight enjoyable. No consistency on this airline and should also focus not only on their major route between Milan and Rome.

JFK to Milan. The cabin was clean, there was leg room, the attendants were helpful and professional - and they even fed passengers.

London to Rome. Ground crew were very rude, unprofessional and bad mannered. Flight was normal but can't get over how rude ground crew including supervisor were. I will never flew Alitalia again.

LON-RIO via Rome on newish A330. Excellent service throughout. Good amenity kit. Staggered 1-2-1 configuration with fully flat seats easily beats most European rivals (see report on my trip back with AF from GRU).