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Rating = 1.0 (very poor) to 5.0 (excellent) |
Alitalia review - by Simon Rickman
11 September 2007 Customer Trip Rating : 
Valencia - Milan Malpensa Business Class. Business class seat on this aircraft is really comfortable.
Wide and a good recline. Service impeccable, food good. It is a shame that the business class seat on
the Airbus come nowhere near to the levels of the MD. Departed and arrived on time, nice flight, good
comments from cockpit crew on route.
Alitalia review - by V Rab
6 September 2007 Customer Trip Rating : 
YYZ-MXP-OTP and back. Outbound, boarding totally disorganized, no pre-boarding privilidges for
business class or elite customers, basically a big free for all. Once the crew served the (barely
edible) dinner, they disappeared for the rest of the flight. 767 was worn down, and dirty, the
lavatories were dirty and my seat pocket in front of me was ripped and barely hanging on. Flight from
MXP to OTP was on an equally old MD80, but the crew was a bit more friendly. On the return, it was
back to that MD80, and a little piece of a cardboard sandwich for the 2 hour flight, again
disorganized boarding, and deplaning in MXP had to be done via the tailcone since there was no stairs
available. MXP-YYZ again on an old 767, and again the crew disappeared after the (better) meal. They
put out a self-serve table with cups, water and coke in both galleys for people to serve themselves
while the crew chatted away in the galley behind the curtains. How this airline is still in business
is beyond me.
Alitalia review - by Vicky Bayley
2 September 2007 Customer Trip Rating : 
Four of us flew Heathrow to Rome and a sort of internal flight from Rome to Florence last week. All
the flights were on time, service was pleasant and our luggage transferred successfully. We were
given seats together. We would certainly fly with Alitalia again.
Alitalia review - by A McClure
2 September 2007 Customer Trip Rating : 
VLC-LHR via MXP. When checking in at VLC they would not issue onward boarding passes due to a computer
problem. On arrival in MXP proceeded straight to London gate where the flight was boarding. Despite
originally being told issuing a boarding pass at the gate it quickly became evident the flight was
overbooked. Without a boarding pass we were the first to be denied boarding. Alitalia now try to tell
us it's a missed connection not denied boarding! Offered a hotel 30mins plus from the airport and
flight the next day. AZ are a shambles all handling done by SEA employees who abdicate responsibility
to AZ. AZ employee at the ticket desk rude and unprofessional. As for the flights themselves aircraft
very tired, lots of broken trays ripped seats and dirty. Catering included the smallest sandwich and
some awful wine.
Alitalia review - by A Futeran
28 August 2007 Customer Trip Rating : 
Milan to Brindisi. Apart from my wife, my daughter and I being split up (we were not the only ones
this happened to) the flight ran on time and we landed on schedule. Sure the cold drink was warm and
the choice of biscuits poor, but they seem to keep the promise that their website fares are the
cheapest available. Even the fact that the aircraft was a late 80's model was not that bad, it seemed
to pre-date the age of cramming as many people in as possible and was more comfortable than most new
737s. We left the aircraft happy with what we had paid for.
Alitalia review - by T Freitas
23 August 2007 Customer Trip Rating :
FCO-LIS Y class. Smooth internet check-in, but rude attendant at drop-off baggage counter. I was
seated in 4A, a C class seat (wider and bigger pitch) in the economy section, which was great. One
sandwich, a drink and a small cookie were served - small quantity for a lunch-time flight, but they
were acceptable in terms of quality. FA's professional. Bags took ages to get to the carousels.
Alitalia review - by T Freitas
21 August 2007 Customer Trip Rating :
FCO-LIS in Y class. Smooth internet check-in, but rude attendant at the drop-off baggage counter. I
was seated in 4A, a C class seat (wider and bigger pitch) in the economy section, which was great. One
sandwich, a drink and a small cookie were served - small quantity for a lunchtime flight, but they
were acceptable in terms of quality. FA's professional. Deboarding was a mess, as the two buses in LIS
didn't move for 15 minutes after all pax were already there. Bags took ages to get to the carousels
too. Just chose AZ for the miles in my Flying Blue card, otherwise I would have flown TP. Overall, AZ
has low standards for the current times.
Alitalia review - by A Smolar
17 August 2007 Customer Trip Rating :
Amsterdam to Tel Aviv via Milan, truly gave us a lesson in how not to travel with small children. At
Milan, my husband enquired whether there would be priority boarding for children (we travelled with a
3, 2 and 1-year old) and was told to "go away" by a member of the airline's ground staff, to the
dismay of a group of other parents all waiting to ask the same thing. On board an ageing aircraft, the
seats were broken, toilets untended-to, the inflight entertainment system played without anyone being
offered headphones, and it was almost impossible to get hold of even a glass of water before or after
the meal. Despite having requested seats together, or nearby, we were separated by several rows
throughout, with cabin staff making no effort to request other passengers to exchange seats. Delays on
check-in at Amsterdam took around 45 minutes, with no explanation as to why a huge queue was forming.
Though the Milan-Tel Aviv leg was only around 3 1/2 hours long, we came out of it as if from a long-
haul nightmare - we'll never fly with Alitalia again.
Alitalia review - by W Miller
16 August 2007 Customer Trip Rating :
EWR-FCO, MXP-JFK in business class. Both flights on 777, which was comnfortable despite the seats not
being lie-flat. Food good, but portions a little small. We would probably fly AZ again but only on the
777.
Alitalia review - by John Durney
15 August 2007 Customer Trip Rating :
We had the misfortune of being scheduled on Alitalia after requesting Continental. They had our
family scattered about the cabin (and apparently, everyone else's family as well) and the negotiating
and re-positioning took forever, delaying our take-off. How hard is it to seat families, who, by the
way, book well in advance, together? The food was among the worst we've ever encountered in the air.
Much of the inevitable difficulties of air travel (each airline has developed its own economizing
foibles) can be tolerated if the crew is attentive and friendly. Alitalia was, without a doubt, just
the opposite. They were inattentive, even surly. Our attempts at engaging them in broken Italian was
met with dour looks, feigned ignorance, and downright contempt in some instances. Rome was terrific as
always, and the Amalfi Coast was wonderful - but we'll travel by some other airline next time. No
wonder their financial condition is shaky. Truly the worst air travel experience we've ever had.
Alitalia review - by Erik Jenner
15 August 2007 Customer Trip Rating :
TXL-MXP and MXP-DXB return. Very smooth check-in. Flight attendants made a professional impression,
polite with good English skills. Seating quite comfortable, inflight entertainment is a little bit
poor.
Alitalia review - by Y Fiscarelli
10 August 2007 Customer Trip Rating :
My husband and I travel to Italy frequently to visit family. This was my first experience traveling on
Alitalia and I'm hoping to avoid the airline in the future. Alitalia was generally rundown and offered
little service. Seats were dirty and offered very little room. Many of the seats around us were broken
and failed to recline properly. The crew handed out headphones that didn't fit properly for the
entertainment on the flight to Milan.
The food served on the aircraft was among the worst airline food we have encountered and not even
edible. The drink service was also stingy. In general, I would advise booking with another airline if
possible and you can afford to.
Alitalia review - by E Ozen
27 July 2007 Customer Trip Rating :
Never, again. JFK-Milan Malpensa economy. We took this flight, and from the
moment we got on the plane knew we had made a mistake. People sitting wherever
they wanted, no direction or assistance from crew, who obviously wanted to be
somewhere else. Most of the crew were abrupt at best, and openly hostile to
anyone who could actually find one and dare ask a question. Inflight
entertainment may have worked, if they had handed out the right headphones, the
ones we got were unable to be used with our seats. Once again no explanation. My
wife is very obviously pregnant, and we were travelling with our two-year old
daughter, when we eventually found a crew member and asked for some water, it
took over half and hour, and repeated requests, to get some for them
Alitalia review - by A Fosdal
27 July 2007 Customer Trip Rating :
Milan (MXP) - Buenos Aires on Economy class. Overall a fine trip. We came with a connection flight from Copenhagen, and did there fore not check-in in Milan. Boing 777-200 plane, on F/G seats. The seating was pretty standard. I am quite tall (187 cm.), but found to have ok legroom which was nice. I am glad, that I was not
seated on an E space, as these have a box for the entertainment system underneath. It would have
been a problem for me, as I would not have sufficient leg room. I was disappointed to find that
the headrests could not be adjusted in height, which in many other airlines is standard. The
entertainment system did not work, so movies on the big screen. The meals was ok but no more than that.
Alitalia review - by Christoffer Madsen
25 July 2007 Customer Trip Rating :
LIN-PMO. I didn't have the best experiences with Alitalia in the past
but they were the only company to operate an evening flight from Milano
Linate to Palermo. Check in quick and efficient but that was about the
only good thing to say about this trip. We boarded on time but still
managed to catch up a 30 minutes delay, due to reasons that were kept
secret from the passengers, and we didnt get an excuse either. During
take off passengers starting swapping seats without any crew members
intervening - how is that possible? Alitalia operate old MD80 aircraft
with tired interior - the attitude of the crew was neither particularly
friendly or cheerful. We arrived in Palermo 20 mins late, still without
any excuse. Luggage arrived fairly quickly. I will keep on staying away
from Alitalia unless I have no choice.
Alitalia review - by Miles Gordon
25 July 2007 Customer Trip Rating :
JFK-FCO return Magnifica class. We chose this direct flight rather than
going with United via Dulles. We won't be making that mistake again.
Whilst the ground crews do a good job, and the cabin is quite
comfortable, the attitude of flight attendants is appalling. As noted by
others on this board, the cabin crew disappear for long periods, and
ignore the call-button. There was lots of eye-rolling and tongue-
clucking when they decided to leave the galley and grace us with their
presence in the cabin. The experience on the return trip was only
slightly less unacceptable, with the crew more visible and less hostile,
but still far from friendly and helpful. If Alitalia fails to emerge
intact from it's current financial chaos, it will be no great loss to
those of us who pay a fortune for premium-cabin tickets. We certainly
won't make the mistake of flying with this 2-star airline again, nor
will we shed a tear if it is forced into liquidation.
Alitalia review - by Viktor Borisov
25 July 2007 Customer Trip Rating :
SOF-MXP-MAD. Inbound flight only 10min late, plane was full on MD-80.
Small sandwich, soft drink and tea/coffee offered for 1h 50min flight.
MXP-MAD, plane the same. Again cramped with people. I would fly
Alitalia again but only via Rome Fiumicino airport.
Alitalia - by Steve Davi
23 July 2007 Customer Trip Rating :
BOS-FCO. Crew, food, and entertainment very poor quality. After a much
delayed take-off, I used my call-button to attempt to request a pillow
and blanket for my daughter and me (who did not have pillows/blankets on
our seats when we boarded). After waiting 30 minutes for someone to
respond to the button I went to the back of the plane to find the
attendents talking amongst themselves. I requested a pillow and blanket
but we never received a pillow or blanket even after multiple repeated
requests. Rome to Boston. During the check in process our seats were
moved. Even though I had reserved specific seats six months prior when
we bought the tickets and confirmed those seat reservations before our
departure, we were informed there were no seat assignments with our
reservation. The employee that checked us in did not seem to care that
our family would be scattered across several rows. I can only attribute
this situation to a computer error since it seems to take an extended
period of time to check us in on both flights. As a result of being in
the rear of the plane, we ended up with no choice for dinner. We were
provided one of the worst fish dinners I have ever received - the crew
told us if we didn't like fish we should have requested a special meal
choice. To cap it off, there was no video on the 9 hour flight due to
audio problems with the video system. During our travels in Italy we
found the people warm/friendly, the food excellent, and the service very
accommodating. None of these characteristics extend to Alitalia. As a
result, when we return to Italy, we will not fly Alitalia.
Alitalia - by S Marinov
23 July 2007 Customer Trip Rating :
A return trip Chicago-Milano-Sofia. I had heard some complaints from
other customers about plane delays, etc. and I was surprised that
flights were on time. The planes are a bit old but overall conditions on
the flights from Chicago to Milano and back were decent. The crew
attendants were generally responsive and nice although I did not ask for
anything in particular besides on their regular trips through the
alleys. I was happy that there was a tray with soft drinks when that you
could serve by yourself. The soft drinks were flat and warm; but water
was good. My husband had some wine and said that it wasn't good. The
Malpensa airport in Milano was quite nice - there were comfortable
chairs, nice coffee and you could get breakfast at a decent price. All
in all, it has been a good experience so far.
Alitalia - by Bertoni Matteo
23 July 2007 Customer Trip Rating :
MXP-JFK Magnifica Class. Great flight with efficient crew. B777 seating
is great although getting old. Food service excellent.
Alitalia - by J Garcia
30 June 2007 Customer Trip Rating :
LHR-MXP-CAI Business class, return Economy class. Check–in staff at LHR
friendly and efficient. Meal service ex-LHR rushed and food was
appalling. Flight attendant was rude. Airbus A321 looked tired and my
seat did not recline. Service out of Milan was friendly but the food
offering is extremely poor. Apparently Alitalia has drastically changed
the service procedures on board, you don't get a welcome drink, and only
plastic glasses are used in Business class. Looks like in order to save
money they are not even ordering large tray liners using instead 2 small
liners. Only one entree choice (pasta), and some revolting fruit compote
for dessert. Bread is not warm on board (Flying time is 3:40 hours) only
3 passengers flying BC. Crew on the Cairo – Milan flight were pleasant.
The economy class tray consists on two disgusting cold plates (No ovens
are fitted on the Airbus fleet for Economy class) luckily there was a
bread roll and cheese and crackers as these were the only 2 edible items
on the tray. Again no trayliners used. Looked unhygienic and messy. My
seat on this worn out A321 could not hold the upright position. MXP-LHR
service was friendly and the sandwich was edible! However, my seat was
broken and I kept sliding out of it.
Alitalia - by Harry Duncanson
25 June 2007 Customer Trip Rating :
Milan to Miami in Economy. The worst service we have ever experienced on
an airline. Other than the two meals, we never saw the stewards. They
spent their time at the back of the plane chatting with each other.
This was a 10 hour flight. After the first hour, they began to serve the
first meal. We did not see them again for 7 hours when they served the
2nd meal, which was a snack. No walking the aisles to see if you wanted
a drink, peanuts, pretzels or anything. They left the drink carts out at
the back of the plane, for self service - only if you discovered this
when you went to the bathroom. Never a smile or pleasant greeting from
any of them. when they were serving the spent most of the time talking
to each other. They would not allow my 10 year old daughter to use her
DVD player or Gameboy. Does anyone know why? There is no technical
interference reason that I know of that these could not be used.
They allowed laptops, but not if you used your DVD in it.
Alitalia - by L Eames
19 June 2007 Customer Trip Rating :
Bilbao-Milan-Lemezia, Lemezia-Roma-Madrid Economy. While attending a
conference in Italy, we had no choice but to use this airline. The
flight from Spain to Milan in an Embraer plane wasn't bad, except for
the poor food. The internal flights were on old MD, really showing their
age. On both legs seats were cordoned off because they were broken. The
toilets were stained and the food was minimal. Chaos on return at Rome
airport. Arrived at check-in desk at the requested time and waited in
line for almost an hour with no information. Flight to Madrid finally
left over an hour late with no apology or explanation in an old MD.
Every flight left late and I am told this is the norm. The only positive
experience was they didn't lose my luggage. I am told this company is in
financial straits. It deserves to go under. Under no circumstances will
I fly with them again, I don't care how cheap the tickets are.
Alitalia - by Jean-Christophe Bertrand
14 June 2007 Customer Trip Rating :
Bucarest-Milano-Casablanca. In Bucarest, you board (late) in an antique
specimen of MD-80 airplane. Dirty walls and ceilings. The stewardess
extremely rude. Just a piece of cake and lukewarm orange juice served
for a 2h30 flight. Malpensa Airport - No toilet around and no toilet at
the gates: please wait until boarding to use the plane facilities. I had
to argue for half an hour to access the business lounge since they are
not eager to retrieve your frequent flyer credentials. I am aware
Alitalia uses Amadeus as their CRS and the system is very well capable
to retrieving the FFQ number and details just by using a passenger's
name. Worst lounge anyway. Food Servings of just potato chips and olives
were made. Expensive Wi-Fi access "under maintenance". No call for
boarding, you are on your own. MXP-CMN, 3 hours flight and just a cold
sandwich (5% cheese filling) served for lunch. No choice, no wine.
Flight attendants unhappy and unfriendly. Please visit the toilets:
bowls are stained and dirty, even at the beginning of the flight. Worn
upholstery and very uncomfortable seats. Alitalia really don't deserve
its position in the SKYTEAM alliance and merely a 2 stars in the Skytrax
ranking.
Alitalia - by Alan Thompson
11 June 2007 Customer Trip Rating :
LHE-MXP-BRI-MXP-LHR in Economy. Started check-in queue for 10:25 flight at 08:30. Chaos due to earlier cancellation.
Various useless announcements. Got to check-in desk eventually to be told flight had closed. After
arguing, one (the only helpfu) ground crew (Danielle) got us seats - not together, one in Club, two
economy. Tickets were booked 9 months back and we are on their frequent flyer programme. Escorted
through security to plane which was then an hour late. Disgusting Club breakfast. of smoked fish and
mini pizzas - or was it lunch? Just made change at MXP, needless to say our bags didn't. But they
arrived next day and staff at Bari were very helpful and courteous. Return on 3 June 07, local
check-in at Bari easy but plane to MXP was late and could not check through to LHR initially. Sorted
(Bari check-in had wrong time for flight out of MXP to LHR), and as before just made connection at
MXP. At LHR, arriving early, surprised and delighted to see our bags arrive. Alitalia offers great
prices (these flights were £££ cheaper than BA or Ryanair) but is hopeless. Ground crew at LHR are
largely pathetic, flight attandants very variable. Planes are also old (though I enjoy MD80s) and
tatty but have loads of legroom. Please may Air One take them over and not Aeroflot.
Alitalia - by Souvik Sinha
11 June 2007 Customer Trip Rating :
JFK-FCO on Boeing 777-200 in May 2007. Flight took off 1 hour late. But dinner was good. Smiling air
hostesses served efficiently. Breakfast was very good. I got my checked in bag. They didn't loose
it! The return was FCO-LHR. The flight got delayed by 1:30 hours, which was very usual, but MD-80
looked very well maintained and the food served was very good this time as well by smiling cabin
crews. Will definitely fly with them again.
Alitalia - by Frank Epple
15 May 2007 Customer Trip Rating :
STR-MXP-TUN and back in May 2007. Flights acceptable and on time, food
consisted only of a snack (ok for STR-MXP but on the onward flight I had
hoped for a breakfast at least). Drinks okay. MXP-TUN, my luggage was
left behind, to be delivered with the next flight but it was left to me
to have it picked up at the airport! On the way back, no more of these
surprises - and even a smiling hostess on the MXP-STR leg.
Alitalia - by David Valenz
10 May 2007 Customer Trip Rating :
I flew to Milan out of Boston on Alitalia for the first in April 2007. We decided
to take a chance in despite of the bad reviews I had read - I wish I had taken those
reviews more seriously. Needless to say it will be the last time I fly Alitalia. My main complaint
is the service onboard. The flight attendants were unfriendly and unhappy, no once I saw a smile
on their grim faces. I even tried to make a friendly conversation but only received a
cold, snobby look. I was appalled to their negligencw to respond to the call lights. A lady sitting two
rows from me had used the call light and it took 15 min for a flight attendant to respond to it.
These flight attendants need some serious Customer Skills Training.
Alitalia - by A Schwartzmann
9 May 2007 Customer Trip Rating :
São Paulo to Munich through Milan Malpensa. Crew, with no will nor
readiness to serve and be available. Traveling along with 60 colleagues
to attend a fair in Germany, we were unanimous to agree that Alitalia is
far behind other airlines regards service on board, meal quality and
presentation - even the absurd of having a staff steward taking a
smoking brake inside the lavatory.
Alitalia - by A Ivanovski
8 May 2007 Customer Trip Rating :
SKP-MXP-AMS economy. SKP-MXP - ERJ 145 is small but comfortable, though
the flight goes over the Adriatic and as usual there are turbulences
which made this flight one of the scariest I've been on. The stewardess
extremely rude, didn't have coffee which is quite annoying. Malpensa
Airport- I don't want to talk about it, there is no toilette at the
Gates- imagine that, so one is forced to wait the boarding and use the
plane facilities. MXP-AMS empty MD 80, which is so old, I think the ERJ
is a baby compared to this one. Again no coffee, you choose between
sweet and salty (!) and that's it. Luckily, I got the baggage on time,
which is quite surprising for Alitalia. Will fly with them again if they
put a normal plane on MXP-SKP.
Alitalia - by N Riva
15 April 2007 Customer Trip Rating : n/a
NAP-MXP-JFK return Alitalia biz class. As usual NAP-MXP only full
economy service - some cookies and one drink served full packed flight
good legroom, but seats really narrow and if you get a middle seat like
me seems to in cage. Alitalia lounge in MXP very full, hard to get even
a seat, full stock of newspaper, but limited food - just cookies and
some junky food, but good bar service, no internet facilities. MXP-JFK
777-200 2x2x2 configuration, recaro seat really confortable, wide and
seat pitch of 70" - IFE on demand but limited choice of movie, also a
little bit complicated on use it. Waited almost 30 min for pre take-off
drink and we get it on rushed due take-off time. Amenities bulgari bag,
really big but few amenities inside. Food disappointing, two choice of
pasta served by trolley, but lacking taste and fish or meat as second
choice, good but not of biz class level, cheese plate, fresh fruit and
desserts, wine cart extensive but only three choice. Station bar
during flight with beverages and some snack - before landing a snack
plate with cheese and salad. Seats reclining 160 degrees - enough
comfortable to kill 2-3 hours of sleep, but no more. JFK-MXP fast check
inn, lounge very confortable but as usual with Alitalia lounges just
junky food. Flight uneventful, same disappointing food and even worst
breakfast.
Alitalia - by J Leifer
1 April 2007
BUF-TLV via ATL and FCO with Alitalia (codeshare with Delta) with a 13
hour lay over in Rome. Took a day tour of Rome and on returning to the
airport 3 hours before the next flight, we were told that the flight was
overbooked and we had been placed on standby. I explained that we were
in transit with no change of clothing as our bags were checked straight
through to our final destination. Shortly before the scheduled departure
we were informed that we would have to spend the night in Rome and that
we would be issued immediately with boarding passes for the next flight
24 hours later. There was no alternate routing available. We were
advised not to have the bags taken out of transit as it would take about
3 hours and it was already nearly midnight. To their credit, Alitalia
did provide accommodation and monetary compensation together with meal
vouchers which we were not able to use due to dietary requirements.
Again spent the day in Rome and when we went back to the airport I
approached the service counters at least 3 times to make sure that our
bags would be on the flight. I was assured each time that they would be.
Needless to say we arrive at TLV to find that the bags had been left
behind in Rome. Alitalia gave us some money to buy clothes, but it was
only enough for sweaters and some new underwear. The bags were
eventually delivered the next day, Thursday afternoon - we had not seen
them since check-in on Sunday. The return trip was uneventful. In the
air not bad, although some of the aircraft are somewhat tired looking
and the entertainment centres do not all work - but on the ground very
disappointing. We would think long and hard before flying Alitalia
again.
Alitalia - by William Fagan
1 March 2007
I'm a regular flyer for the last 11 years to Italy with Alitalia (my
wife is Italian). We fly 2-3 times a year, totalling up to 12 flights
and often have no alternative to them, as there are few flights to
Catania from our home in Luxembourg, except for summer charters.
All I can say is Alitalia is generally appalling as an airline. It
deserves to fold. It has no sense of customer service or responsibility
to its clients. We have regular experiences of delays, lost baggage (50%
of flights), old and dirty aircraft, often with damage to seats, rude
flight staff, and incompetency. Our most recent flights over Christmas
were typical. Flew from Luxembourg (Luxair on codeshare) to Milan and
then Alitalia to Catania. Our bags did not arrive in Catania, it turns
out they did not load the bags of around 50 passengers, as the plane (an
MD80) did not somehow have the range to Catania with full passengers and
full baggage. So they just left bags behind! The hard working and
genuinely concerned lost lugage staff in Catania did their best to cope
but were clearly frustrated and embarrased.
Alitalia - by Peter Zakic
1 March 2007
Flew last month Cairo-FCO-Cairo and impressed with Alitalia service. Polite cabin crew,
food was really poor. I would fly with them again
Alitalia - by Andrija Matic
1 March 2007
ZAGMXP return both flights operated by Air Alps Dornier 328 turbo
prop on behalf of Alitalia. Aircraft a little bit worn out but clean and comfortable with great
leg room. Check in and boarding at Zagreb quick and efficient, aircraft completely full. Flying to
MXP, light lunch and wide selection of drinks served. No duty free goods. Flight attendant did not
welcome passengers, did not show any enthusiasm and did not smile at all. Besides this, she did the
rest. On return, check in and boarding at Malpensa also went smooth. Service during the flight to
Zagreb was the same, in addition to this music played, and flight attendant was courteous and
professional greeting and welcoming each passenger. Would reccomend and will use them again next month.
Alitalia - by D Parakh
28 February 2007
Alitalia economy-class from Toronto to Mumbai via Milan return. My
first (and last) experience on Alitalia was uniformly unpleasant. The
planes were terrible quality (ripped upholstery on seats, headphones not
working, etc.). FAs unresponsive, unhelpful, and rude; I hesitated to
ask for even a glass of water lest I be snapped at. Frankly, I wasn't
sure if their behaviour bordered on racist (as the plane was full of
Indians) or if their surly nature was normal behaviour. The food was
inedible (on the return, I was sure to make appropriate arrangements so
I wouldn't have to eat the food on the plane). Milan airport run down
and shabby (the saving grace was the excellent pizza available there).
The Alitalia call centre (in Palermo, Sicily) was an incredible
experience. My family was returning after me so I called them to change
the seating for my family (so that my two small children could sit with
their mother) and the representative actually expressed exasperation,
saying that the change was not allowed, and hung up on me! Thankfully
when I called back, a subsequent representative was more obliging.
The only positive aspect to my Alitalia were the friendly check-in staff
at both the Toronto and Mumbai airports. Others have had better
experiences on Alitalia on different routes. Perhaps I was just unlucky
with bad planes and bad service. I can't help but wonder if they put
the worst planes (and their worst staff) on the routes to India.
I know Alitalia is struggling with bankruptcy but such poor quality
endears it to no-one and makes one hope that they go bust as soon as
possible so as not to subject others to a similar experience. I will
definitely pay more next time but never fly Alitalia again.
Alitalia - by Darrell Harkin
26 February 2007
LHR-THR,THR-LHR in Economy. Every flight was delayed by a minimum of 2
hours. No food, drink or vouchers during 10 hour wait in milan for
connecting flight due to adverse weather. Inflight staff are rude,
unhelpful and never present. On a 6 hours journey we were only handed a
cheese stale cheese roll. Would never fly with them again and advice
anybody wanting to fly with them not to. Pay a little bit extra and go
with a decent airline.
Alitalia - by Alberto Bertoni
1 February 2007
MXP-NRT Magnifica Class. As a Freccia Alata Elite Plus FQTV I usually
choose AZ for my business travel, but I was very disappointed by this
flight. B777 with broken interiors and seats, service onboard average,
load factor in business was about 50%. The worst thing I've ever seen on
a plane happened to me: an AZ pilot (with the uniform although not in
service), probably on transfer to switch with another ill pilot to come
back to Italy, was rude. Phoning and shouting with his mobile also
during take off without any problems or advice by FA, shouting from his
seat to the galley when he wanted to drink or to eat, insisting the
cabin lights switched on during all the flight because he had got the
personal light broken, not allowing other pax to sleep. When I asked him
not to be so loud, he answered me without respect, really rude and
hungry as "Don't stress me please! I do what I want because I work in
Alitalia and passengers don't have to tell me what to do!". What an
answer!!
Alitalia - by Kevin Jones
29 January 2007
Magnifica class round trip to Italy from Newark - or at least that was
what we paid for. For our flight to Venice, we arrived at EWR to learn
that we did not have seats together. The flight was not full, so that
problem was resolved; however, we spent over 30 minutes at the ticket
counter to ensure that our seats were confirmed for the other legs of
our trip, most especially our return to EWR from Rome. The Alitalia
ticketing system is beyond archaic and the ticketing agent had
difficulties getting seats confirmed. By the time we left, though, we
were relieved to hear that our everything was arranged. Imagine our
surprise when we arrived at the Magnifica desk in Rome to learn that we
were put in economy class, on standby for Magnifica. No seats in
Magnifica class were available on any alternate flights, etc. After
over 30 minutes at the check in desk and another at the ticket desk, it
became clear that the EWR staff made an error (and it was clear that we
would not get what we paid for). The ticket agent in Rome instructed us
to get a downgrade ticket in the Magnifica lounge if, in fact, we were
not upgraded, and called ahead to the staff at the lounge. Naturally,
the conversation to secure the downgrade vouchers took another 30 minute
conversation in the lounge. So Alitalia owes us money. We have to
contact Alitalia in NY for them to calculate the difference and remit.
One problem. The only way you can submit a complaint or a claim is in
writing - fax or mail. No human contact - and after five communications
sent out over two months, no response or acknowledge. The only humans
involved so far only repeat that all contact must be via writing.
Clearly, a more aggressive approach is needed, and the airline has no
interest in customer service at all. I would not recommend anyone
travel Alitalia under any circumstances.
Alitalia - by Nick Nasev
26 January 2007
LHR-FCO-TLV-MXP-LHR. I've flown Alitalia a few times in the past year
and so far they've been quite good. Last time with them was just before
Xmas during the London fog crisis. Alitalia handled the situation well.
Check-in was no longer than usual, the staff were friendly despite the
stressful situation. I was concerned that I wouldn't make my connecting
flight, but staff assured me I would make it. They were true to their
word. Even though I eventually missed the connection, Alitalia did put
me and the other connecting passengers in the Rome Airport Hilton. All
of this was handled professionally with a smile. For the price I paid, I
was expecting a lot less in terms of service, but I'm glad that my
expectations were exceeded.
Alitalia - by Leo Fas
19 January 2007
I had two positive experiences with Alitalia in business. CDG-FCO with a
new A319 was very pleasant and the food was delicious. Friendly crew.
Return flight FCO-EWR on a reconfigured 767 with new lie-flat seats in
business. These plane was reconfigured a year ago. Alitalia is slowly
going through the process of reconfiguring all their 767. Seats are
comfortable. Cabin crew was friendly and professional. Food fresh and
tasty. In business they give you DigEplayers with 20movies - and a nice
Bulgari beauty case. Overall a great experience with Alitalia. All
flights were on time.
Alitalia - by K Graham
19 January 2007
London Heathrow to Mumbai via Milan return. Overall a fine journey. The
inflight entertainment on the 767's was on the basic side (large group
screens with one channel), but as the cheapest method of getting from
the UK to India I couldn't complain. (Re: earlier message by Trey Turner
- the earphones do work, but you need to twist one of the legs round by
90 degrees. But I agree it was very unclear that you needed to do this,
and took me some time to work out! The main negative point for me was
the check in at Heathrow. It only opened 90 min before the flight, with
a huge queue. I was queuing 1.5 hours, and they still had a long line to
process at the time check -in should have officially closed. Flight was
delayed 30 mins waiting for the remaining passengers to get through the
terminal. Also strange, they switched on the seatbelt signs half way
through the journey from India, and never switched them off the rest of
the flight. The was no turbulence however, and all passengers completely
ignored the sign (it as the staff expected us to do this, they never
asked anyone to sit down). Coming into land in Milan, staff didn't do a
pre-landing inspection of the cabin. Quite a few passengers weren't
wearing seatbelts, and their seats reclined, window blinds down etc.
when we landed. Otherwise a fine journey and I would use use Alitalia
again (though not necessarily as 1st choice if I had a choice of
airlines at the same price!)
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