Alitalia Passenger Reviews and Alitalia Customer Trip Reports

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ALITALIA customer review :  26 October 2009 by Emile Bernard   (France)

FCO-JFK-FCO B777-200. Staff friendly and helpful, aircraft clean, inflight entertainment efficient and relaxing, one screen for each seat. Food not bad for an economy class. In the return flight the crew gave us further pillows. Departures and arrivals on time.

ALITALIA customer review :  21 October 2009 by B Raat   (Netherlands)

AMS-FCO-GRU. B777 which is only 7 years old, looked like it is never maintained. Seat does not recline. All D and G seats have a video unit under the seat, this means you cannot stretch both legs. The B777 is used for long haul flights, which means twisted legs on arrival. A lot of entertainment units did not work. My entertainment joystick, that of all the three in my row, were joined together with ducktape. All crew members seemed not to like there work and were very unfriendly. The food I dont even want to talk about. Concluding as a platinum member of Skyteam, (80+ flights a year) but never, never have I had experienced such a poor airline.

ALITALIA customer review :  19 October 2009 by R Czepukojc   (UK)

AMS-LIN-LHR in Y. Which airline in their right mind still flies the MD Super-80? Claustrophobic, uncomfortable, rickety and brutally noisy, these were flights back to the old days when you knew you were on a plane. I know Alitalia is suffering, like the rest of the airlines, but paying full-fare Y for this service was truly awful.

ALITALIA customer review :  14 October 2009 by D Lee   (Canada)

YYZ-FCO and return. Excellent counter service at YYZ. Aircraft old, tired and poorly maintained. Onboard service was poor - crew served what they had to and then said (in effect) "we are done, you can get your own drinks from now on". Bathrooms were not maintained and disgusting. FCO facilities and service are extremely poor. No jetway - had to disembark via stairs and bus to terminal. FCO is a joke - 2 passport control officers for 3 international flights all landing at the same time.

ALITALIA customer review :  14 October 2009 by Gordon Kynaston   (UK)

Business class Milan to Sao Paulo overnight in a 777 with cradle seats. The plane was old and shabby (an overhead locker was held together with duck tape). The food was poor (although well presented) and wine was dreadful. Staff friendly and helpful, although they did all disappear during the night. Flight departed on time and arrived early. The less said about the two-hour wait in line at immigration the better.

ALITALIA customer review :  13 October 2009 by I Feinstein   (USA)

JFK-MXP-JFK in Y class. Ground staff sufficiently friendly and helpful. Cabin crew friendly and drink and food service was timely. JFK- MXP was on a B777 which has seen better days- in seat entertainment system did not work, seemingly for half of the plane and the plane seemed poorly maintained in general, though it was decently clean and the seats were relatively comfortable. MXP-JFK on a B767 - my seat did not recline, with the button missing- I asked to be re-seated and was promptly moved by an FA to another seat. Food on both legs was above average and subjectively better than some other airlines. Overall, a decent value for the money- flights arrived on time, baggage was not lost and the staff were decently friendly. Would fly again.

ALITALIA customer review :  30 September 2009 by Kevin Werner   (USA)

NYC to Milan and Rome to Chicago this month. We booked our tickets four months ago. On both flights, our seats were reassigned and our group of four was seated apart from each other. The customer service was completely missing. There was no agent at the gate in Rome until 5 minutes before boarding was to begin. When they did show up, they couldn't care less about anything any customer had to say.

ALITALIA customer review :  9 September 2009 by M Toesl   (Israel)

Tel Aviv-Miami. Plane old and shabby, upholstery didn't fit seat, sat on the seam with a headphone connection that had been pulled out of seatrest and never fixed. Food poor, stingy portions and fairly tasty at best. Blankets thin, bathrooms not cleaned, cabin crew friendly enough but overworked and as the trip wore on, they becAme a bit grumpy. Seat very uncomfortable. Baggage arrived on time. On return from JFK, the screens in the entire row I was in didn't work - so once again, no inflight entertainment. Cabin was very hot and when we complained, the stewardess said that someone was cold so "What can I do?" even though everyone around me was literally sweating. The same dirty bathrooms and old planes. First and last time my family and I will fly Alitalia.

ALITALIA customer review :  9 September 2009 by A Tavsanoglu   (UK)

For €584 Istanbul - Catania return we received a small pack of biscuits and small can of coke. I have never experienced receiving a duplicate boarding pass of an existing passenger on the same flight. In short, two people had the same seat and same name on the boarding pass. How is this possible?

ALITALIA customer review :  8 September 2009 by Gino Baldassarini   (Venezuela)

CCS-FCO-Palermo return. No problems with luggage, staff friendly and helpful with my two children. In the long range flight the food was acceptable, and service good.

ALITALIA customer review :  4 September 2009 by Cindy Kiselak   (USA)

JFK to FCO to Catania economy and Catania to MXP to JFK business. My departing flight left 2 hours late from JFK due to bad weather. I had to sit in the plane during this delay with no air conditioner. Requested indian vegetarian meal which given to me and it was edible. Good selection of movies and nice crew. Missed the connecting flight to Catania. Once I entered the terminal there was an Alitalia staff member there waiting for people who had the connecting flight to Catania, and we were rebooked us for a later flight. This flight left an hour late. My return flight from Catania to MXP left on time. Given a drink and snack. MXP to JFK was excellent. Nice FA's hand out reading material, drinks, headset and toiletry set before take off. Given a snack of mixed nuts and choice of drinks before meal. Meal consisted of 2 types of pasta, meat, fish, selection of warm breads, cheeses, fruit and dessert. Hot towels also passed out. Snack before landing. Luggage wasn't lost either.

ALITALIA customer review :  2 September 2009 by Richard Lateano   (Spain)

Madrid-Rome on time. Uneventful flight, snack and drink. Baggage arrived on the carousel quickly. Rome-Madrid with a delay of about 45 min leaving Rome. Again uneventful flight.

ALITALIA customer review :  29 August 2009 by Tom Higham   (UK)

Flew to Rome and then Calgliari from Heathrow with two children. Delays in Heathrow for no apparent reason. Got to Cagliairi, no bags. Waited for an hour, nothing showed up, we were told the bags were in Rome and would probably arrive the next day. They would be delivered to us by a taxi. Great. 2 days later, still waiting. In the end the bags showed up but they said it would be another day to deliver because of the delay between ordering a courier, and delivery time. I drove 70 kms and picked them up myself. On the way back, again a delay in departing. Got to Rome, another delay for a couple of hours. Finally got on board. 45 mins into the flight as drinks were being served the plane started slowly veering to the left and losing altitude. After 5 mins the captain said there was a problem with cabin pressure and he'd decided to abort the flight and go back to Rome. We descended to lower altitude, landed OK and then were told that we were told that another plane would be laid on in a few hours. After a 2.5 hour wait we boarded and eventually took off, arriving very late into heathrow to find? no bags again!! All three bags lost again. it took a week for 2 bags to arrive and another fortnight for the third. I replaced my son's clothes but have yet to receive any remuneration. I will never fly Alitalia again.