Alitalia Customer Reviews and Alitalia Passenger Trip Reports

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Milan-NY JFK - I recently flew A330 from Milan to New York JFK in economy class and the flight was extremely good. The plane was clean and brand new, the seats very spacious and comfortable. Most importantly the in-flight entertainment was the best I have ever had in economy on any airline. The screen is very large and the selection of movies is very impressive. Food was better than most economy flights as well. They even gave us ice cream mid-flight and plenty of drinks. Very nice touches. Overall, this was the best economy class flight I have ever taken. Alitalia has improved so much, they deserve a new reputation now.

JFK-Rome FCO. A330 New York to Rome in Premium Economy, a new class Alitalia just launched. The flight was amazing. Plane was new and clean and the Premium Economy has a separate cabin that is spacious and very nice. We received a welcome glass of Prosecco and snacks, which was a very nice touch. The seats were very comfortable and the entertainment system was amazing. The screen is very large by any standards (bigger than in most business class seats) and the choice of movies was impressive in many languages. The food could be improved for sure and the service still has some way to go, but overall the new Alitalia is much better than before.

We flew Toronto to Rome and on to Rimini. Our experience with Alitalia was terrible. We were delayed by 5 hours leaving Toronto which resulted in a 9 hour layover in Rome. This turned into a 12 hour layover as our flight was delayed. We were given no information about how the delay would impact our connection and were sent from desk to desk to speak with various staff who were rude and couldn't (or wouldn't help). Since we had been awake for over 30 hours without our baggage we asked staff for toiletries so that we could wash and brush our teeth. Staff were rude and unsympathetic.

LAX to VCE via FCO, 9/15, FCO to LAX 9/27. Both flights on A330 with new seat configurations. Second leg from FCO - left 45 mins late arrived into LAX 30 mins earlier. Fast check-in, good flight, good food, great service from flight crew, plane very clean. No problems. Will fly Alitalia in the future.

Sep 7 LAX-PMO (via FCO), return on Sep 17. Impressive service, longhaul from LAX-FCO (and back) on clean, newer 777, professional, attentive and neat crew that served 2 meals and a snack efficiently. Between services crew visible and readily available to assist. Left LAX late but made up time, easy connection to PMO. FCO is sprawled out and walking between intl and domestic terminal long-not for the out-of-shape. Boarding area for return FCO-LAX was a fiasco-no delineated queues, difficult to understand overhead announcements- in either English or Italian. Would recommend Alitalia!

Flew from Toronto to Rome and back. Boarding in Toronto was chaotic, there was no process to board back of the plane first, then middle, then front. It was a free-for all. Staff remained at back of plane for entire flight, except when serving beverages then meals. No water or snacks in between meals. The planes were old - in fact had ashtrays in the arm rests. TV's were the old fashioned, shared versions. Movie on the way over was pathetic. One of two movies on way back was good. Cold air was blowing the entire time from Rome to Toronto, with no way to adjust air flow. I will not fly Alitalia again.

Flight from Toronto to Rome and then connecting from Rome to Milan. Our flight was late leaving Toronto by 45 minutes, actually 1 hour by the time we left the runway. During the flight the crew were inattentive and somewhat rude. They appeared only when serving drinks and meals and disappeared during the remainder of the flight. Passengers had to go and get their own drinks after service was completed. Lots of spills as passengers walked from the back of the plane with their drinks. The continental breakfast was pathetic offering 2 Oreo cookies along with yoghurt and a soggy pastry inside a cellophane wrapper. When we landed, there was no fast tracking provided for us at the passport control and we had only half an hour to get through before our connecting flight. It was no surprise, that we missed the connection as it was in the other terminal. We were issued another boarding pass and had to wait another 2 hours for the next flight. That flight too was late leaving. We will never fly Alitalia again. Service is unreliable, flight crew are indifferent and the washroom facilities during the flight are deplorable.

My husband and I recently took a code share flight with Delta on Alitalia from Chicago to Rome. Flight #'s 629 ORD-FCO and 628 from FCO-ORD. Both flights were pretty much on time and boarding was a very organized way of doing things. The organization from Rome was a fiasco. There were not enough seats in the terminal at the gate causing everyone to crowd around the desk. It was impossible to see where we were to enter the process of boarding other than the blue carpet for the honorary fliers. This caused a huge crush when rows were called. It was chaos. The service on the plane was ok, however, the food was totally inedible. The snack on the return flight was tasteless. There were no air vents at the seats and the lighting on the sides of the airplane was out in many areas. The bathrooms were not in good repair and the TP ran out early although it was replenished at some point. The monitors were very far apart. If you weren't sitting in a seat close to one, it was impossible to watch the programs.

Rome - Moscow, A320. Good flight, good food for lunch and good crew. Would definitely use again for short haul flights.

Both onward and return journey were delayed by 1 hour. On arrival at Rome airport, there was no transit assistance offered as connecting flight to Bari was due to take off in 20 minutes. Security personnel in transit area not helpful and won't give fast track access when explained that we will miss our connecting flight if we join the long endless queue. Tried to speak to an Alitalia stewardess who totally ignore our calls for help. Finally, we had to exit the terminal and walk to the departure terminal, security and passport control, run to the Gate number on our boarding pass and realised that they have made a late change to Gate number. Luckily the flight to Bari was also delayed and we didn't miss the flight. We didn't need to have this hassle if there was Alitalia attendant at hand to assist people on connecting flights.

Booked flight from JFK to Reggio Calabria with a stop in Rome. Flight left JFK over an hour late for no apparent reason other than waiting for late passengers. We originally would have 70 minutes to transfer in Rome. Because we left late we only had 30 minutes. My son and I ran to get to our gate and were able to arrive with 10 minutes to spare only to be told that our baggage will not make the transfer and we were not allowed to board without our baggage. We had to wait 4 hours for the next flight at 5.15 which did not board until after 5.20. Coming home was not any better. Flight from Reggio Calabria to Rome left over 30 minutes late and the flight from Rome back to JFK left over 20 minutes late. The only flight on time seemed to be the one that we were not allowed to be on.

First experience of split flights - stop overs in FCO on way out and LIN on way back (LHR-CAT return). Booking flights only possible via Expedia (avoid) - simply did not show up on Alitalia website which also not good for non-Italian speakers. On line check in a delight. Ground staff not great - on way back told we were too early for check-in. Main problem was both initial flights were delayed an hour taking off and connection times were tight, causing anxiety. In the event pilots radioed ahead, flights were connected with and baggage no problem. Be aware there is no food on Millemiglia flights.

This was my first time flying with them to Milan. The lounge at JFK was the smallest I've ever been to and unfortunately the amenities was minimal there and forget using the toilet, I swear the toilets at Penn station was cleaner. I didn't think this flight experience was going to be better, but I was very impressed with the level of efficiency it took the crew to help everyone to their seats and the flight took off on time. Service was excellent and the food was impressive for airline food. The new Magnifica cabin was clean and spacious. The new pods were very comfortable and each seat has a massager and sleeps flat. Suffice to say we were well pampered from beginning till the end of our flight which arrived 45 mins early.

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