Alitalia Customer Reviews and Alitalia Passenger Trip Reports

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Flew American Airlines from US to Paris and back, travelled by train to Rome, then flew Alitalia from Rome to Tel Aviv, then from Tel Aviv back to Paris connecting in Rome. The tickets, purchased several months ahead, were an excellent price. The ticket counter staff in both Tel Aviv and Rome as well as the staff on the plane were friendly, helpful, and professional. We had no trouble getting desired seats. We ordered vegetarian food, which was excellent (fruit, two salads, fresh bread and butter, cheese, free wine) on both flights. The food on our Air France code share flight from Rome to Paris was a poor tuna sandwich, but the staff and service were excellent.

Flew Heathrow to Rome and back as part of a package that included flight. The toilets on the outbound journey were disgusting. On the return journey the experience was the worst I have experienced. As others have said when the flight was called there was no orderly boarding of the plane. People pushed and shoved me out of the way to get on first, even though seats had been allocated. Once onboard I could see why. Having spent ages finding the correct size bag to fit in the overhead lockers, when I finally got onboard, space was limited. Passengers were cramming bags in where they could. Whilst we were still climbing and with the seat belt sign still illuminated, passengers started to walk around the plane, the stewardesses said nothing. The carpet was threadbare throughout. This is clearly a budget airline with a disregard to rules.

I flew from NY to Rome. It was a long flight with a rude flight crew, poor quality food, and a dirty plane. It was a mad house from the ticket counter to the boarding gate. A real lack of organization and even less concern for their customers. Plane arrived on time, but the 9 hour + trip was not enjoyable given the conditions.

LAX-FCO-PMO. FCO-LAX. All flights left thirty or more minutes late, but we didn't miss any connections. The food was good, and flight attendants were generally friendly. We liked the bottomless wine and self-service snacks. Check-in process in Rome was bad, waited in line for almost 90 minutes to check in, which was frustrating. At the gate, no organization at all. They just open the gate and it's a cattle call to squeeze onto the plane. Experience was better that expected.

BOS-FCO, FCO-BOS - Outbound, we were assigned vegetarian meals (whether through our error or theirs, I can't say). I didn't eat the dinner but for breakfast we were served a single rice cake and a few pieces of cut fruit! On the return flight, they messed up our seat reservations (made 5 months in advance), not once, but twice for the same flight. The crew's passenger list showed no seat assignments for us, so we got two middle seats next to the loos. On both trips, the planes were dirty. The carpets were filthy. The loos looked clapped- out, with bits of paper stuck around the walls. Do they ever clean these planes? Pros: The crew were polite.

Heathrow to Bari via Linate return. The Alitalia experience within Europe has been improving consistently. Sad to see the end of the MD80s but the new fleet is good and clean, service is fine and all flights were on time or early. Online booking is easy as is online check in though this is not yet available when with under 12s from Italy.

YYZ-FCO 09/09/2012. Pros: great flight crew. Strangely, it was an all-boys crew, however, they did their best to accommodate passengers’ needs. Level of attentiveness was very good and they were ready to smile and to answer any question. Pros: thinking AZ was a Star Alliance member I would have expected better standards. B763 was truly worn out, even if it sported Star Alliance’ s logo. No PTV (almost acceptable) but the monitor close to my seat was shut off. The trim of the overhead bins across from my aisle was missing, leaving a “raw” piece of airplane in plain sight. Throughout the night, when the cabin lights were shut off, the reading lights of my row were going off at once, giving a sort of flashing / disco effect to the cabin. Although it was 09/09, the in-flight magazines were the ones of the previous month. The light brown economy seat I was in showed large dark spots, although it felt slightly wider than regular economy seats and (a little bit) softer.

We flew to Rome from Toronto. The seats were very uncomfortable. The television monitors were the old style, down the centre and far apart, and showing a movie with English subtitles. Our return flight was no better, I'd say it was worse. The boarding was a free for all, no help for seniors or folks with little ones. They started to load from the front then opened the back doors, so you had folks trying to squeeze past each other in the aisles with luggage, while others were stowing belongings - it was chaos. Our seats were dirty, stained and torn fabric, pockets were ripped. The meal - dried out and cold pasta that they called a lasagne. Needless to say never again.

I fly to MXP or LIN often from London and have to say Alitalia have one of the youngest fleets in Europe. Planes are spotless (unlike UK counterparts) and the service is always top class including the food. It's such a refreshing change from 5/6 years ago!

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