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ALITALIA customer review :  24 August 2011 by Andrew Craig   (UK)

MAN-AMS-Rome. I booked with KLM but the Rome-AMS leg was with Alitalia. The plane looked dirty and tired but the main problem is the staff. They are not interested in customer service and do the minimum. They spent most of their time on a 2 hr flight reading magazines.

ALITALIA customer review :  23 August 2011 by N Fantl   (Australia)

A 5 hr delay before even leaving the gate in Naples and missed my connecting flight in Rome to Istanbul. No Alitalia staff on arrival and had to work out where to go/where the luggage was. The person we did find was rude and indifferent and sent us to the ticketing office for hotel vouchers. Had to go to another terminal to do this and stood in line for 2 hrs as 2 staff serviced all passengers. Got to the hotel at 4.30am and had to leave at 8am. I am gluten intolerant and the only food onboard was biscuits. When I arrived in Istanbul, again there was no assistance as the Alitalia office was closed.

ALITALIA customer review :  10 August 2011 by H Jarvel   (Switzerland)

Geneva-Rome roundtrip. At Geneva airport check-in, a member of staff is was turning customers away, telling them to use the check-in machines. I told him online check-in did not work on my reservation so the check-in machine would not work either. He didn't let me pass and made me go to the machines which was waste of time. He was not very happy to let me go to the check-in desks without the boarding card. I was given an exit seat, which in the end was not an exit seat - a painful experience for me as I am 6'6" tall. At Rome airport, an A321 was boarded by one person. Because of this, the flight was delayed for 30 mins.

ALITALIA customer review :  10 August 2011 by G Hunt   (USA)

Round Trip ORD-FCO. Outbound to FCO no problems, although entertainment was lacking and the old TV screens did not work properly. Food ok, service scant and cabin crew lazy. Return to ORD very different. All our seats had been reassigned. Check in staff very unfriendly and not helpful. They announced pre-boarding which was followed by no announcements and a free for all rush to get on. Minor delay due to cabin reconfiguration which meant they had to re-seat half of the plane. Limited announcements from captain. No entertainment whatsoever, no announcements from the crew. The lights, etc stopped working for a while and the service was slow and ineffective.

ALITALIA customer review :  9 August 2011 by G Di Marco   (Italy)

FCO-LAX return in Economy class. Very comfortable seats even in Y class with plenty of legroom. Very good entertainment, but the best part of the flight was the meal: a delicious choice between meat or fish, served with an pasta, fresh salad, fruit and ice cream. Polite flight attendants. A bit more expensive than other carriers, but worth the extra.

ALITALIA customer review :  5 August 2011 by Penny Johnson   (Canada)

The flight attendants were nice but the first thing that I noticed when I got on board was that there wasn't any entertainment system. That would have been okay for a 1 or 2 hr flight. Maybe even a 3 hr flight. The food was very poor quality but the seats were okay.

ALITALIA customer review :  2 August 2011 by O Eklund   (Norway)

SUF-FCO A320, economy/domestic, 50 mins flight. Aircraft squeaky clean, cool fresh cabin. Good seat comfort even in rear section. Refurbished A320 with in-seat video screens and several channels, very nice since traveling with a child. Cold beverages and crackers served free of charge. Friendly cabin crew, purser spoke excellent English. Too little info form flight deck, about weather and arrival time, but landed on schedule with baggage quickly on carousel. Ok fare with no fuss about luggage/extra charges.

ALITALIA customer review :  2 August 2011 by D Alieva   (USA)

Round trip JFK-Rome-Naples return. JFK-Rome-Naples went well, except for the fact that there is no separate line for transit passengers in Fuimicino. Lines to check in for local flights were huge, many passengers who arrived from JFK with less than 1.5 hr of layover time missed their local flights. They tried to seek assistance from airport officers, but no exceptions were made. I had 2 hrs for a layover, so was fine. Our return flight from Naples to Rome was delayed for almost 4 hrs, no announcements made. I had to fight my way through an angry crowd to find out the flight was delayed. They simply kept changing departure times on the gate's information board in increments of 30 mins until I realized I missed my Rome-JFK flight. Finally Alitalia staff told transfer passengers they will be assisted upon arrival in Rome. Upon arrival, all transatlantic passengers were told that they have to stay in Rome for 28 hrs to fly out as there were no seats on earlier flight and Alitalia was not going to put us on other companies' flights. I was sent from one business lounge to another until they sent me to a dirty 4 star hotel, I ended up paying to stay in a different hotel. Most Alitalia staff were not helpful, unprofessional and disorganized, they were getting annoyed each time a passenger asked a question. Anyone who tried to resist ended up going in circles around the airport because they were just sent from desk to desk. I had to miss a day at work, pay extra for my forced stay in Rome and was stressed out by complete lack of professionalism.

ALITALIA customer review :  1 August 2011 by R Ceru   (Switzerland)

MXP-JFK return new A330's. Touch screen IFE is great with many movies, games and shows. I found this airline to be very inconsistent, because on the two flight the attitude of the cabin crew was different, so was the meal quality. On the first flight cabin crew was top notch, smiling and there when you needed them, but the meal was bad and in small quantity. On the way back, the crew had a quite a different attitude the want to get their job done very quickly, but meals were of good quality.

ALITALIA customer review :  23 July 2011 by B Lakin   (UK)

Rome to Catania. Aircraft (A321) fine on both legs. Check in at Catania dreadful - only two self check in machines working with huge queue to check bags and only one check in agent. Flights about on time - but cabin crew surly and disinterested. Average.

ALITALIA customer review :  14 July 2011 by E Tralli   (Italy)

Bologna (Italy) to Cairo (Egypt), with a stop in Rome. Flights on perfect time on both the routes. Plane used: MD80 and Airbus A321. No problem with luggage. The planes were in good condition. Nice meals and snacks on board. No onboard entertainment to Cairo, but it's just a 3 hr flight. The crew was very friendly.

ALITALIA customer review :  30 June 2011 by Sandro Andretta   (USA)

AMS-FCO-AMS in Y class. A321 both ways. Although both aircrafts were somehow new (would say less than 5 yrs old), they both were badly kept. Stains on carpet, leather seats on once white, now brownish headrest paper sheets, seat cushions wrinkled. The appearance of these aircrafts was simply tired and not welcoming. Could tell that staff was just doing the minimum required effort, such as safety demonstrations, a brief snack service, and collection of trays. For the remainder of the flight, they either talked to each other about their personal complaints about the airline or they read magazines. Quality of spoken English is bad, with much of the on-board announcements difficult, if not impossible, to understand. Not a welcoming experience. On the AMS-FCO flight, right after landing, still at a high speed pilot steered the aircraft into a taxiway, this caused apprehension among passengers.

ALITALIA customer review :  30 June 2011 by N Robbins   (USA)

I flew Alitalia about 2 weeks ago from LAX in Los Angelos-FCO in Rome. It was by far the worst experience. Our earlier flight, also by Alitalia, had been delayed an hour, so we got to LAX with 1 hour in between the two flights. We had to run across the airport to the other terminal, where we dealt with some rude employees as we tried to check into our flight desperately. We barely made it through security in time. Most of the flight attendants either knew no English or just a little. All of the announcements on the P.A. were in Italian, so as we were going through turbulence, no one had any idea what they were trying to say. The flight lasted a long 12 hrs, and they had some movies on board to entertain me, which was good. As we landed, we made our way to the baggage claim, and our luggage was nowhere to be found. When we got home, we called the customer service every few hours to hear about the location of our luggage, spending loads of money on international calling, and they kept on telling us to call back a few hours later. By the third day, we still had no clothing or luggage, but we were woken up at 6am by a call telling us Alitalia had located our luggage, and that we needed to stay at home and wait for the courier to drop it off.

ALITALIA customer review :  30 June 2011 by J Quinterno   (USA)

TRN-FCO-BOS-RDU in Economy Class. This was the return leg of a Delta ticket that was flown by Delta/Air France to TRN. The two Alitalia legs (TRN-FCO and FCO-BOS) were essentially on two different airlines. The TRN-FCO leg was top-notch: easy check in at airport, helpful desk agents, simple boarding, nice, clean, relatively new plane (A320), efficient cabin service, on-time departure and arrival. The FCO-BOS leg was something radically different. The airport was chaotic, the transfer desk staff was personally insulting, and boarding was a free-for-all. The plane itself (an old Air One A-330) was filthy with a very poor in-flight entertainment system and aggressively unfriendly cabin crew. And the flight was very late, resulting in a missed transfer to a Delta Connection flight. If all Alitalia flights were like the TRN-FCO one, Alitalia would a be top-notch carrier, but flights like the FCO-BOS show how much work remains. Also, FCO is a lousy airport to transfer through on SkyTeam flights, at least Delta-connected ones as there appears to be little integration between Alitalia and Delta systems.

ALITALIA customer review :  28 June 2011 by A Vicoli   (Italy)

Paris Orly-Milan Linate. Evening flight that departed perfectly on time from Orly Airport and arrived 15 mins early in Milan. Overall service is good in economy for a short flight. Flight attendants friendly. Beverage service adequate. The plane (A319 that entered service in 2006) a bit too worn, carpet in front of my seat torn and lots of crumbs from previous flights. Inflight magazine and safety cards in all seats around me.

ALITALIA customer review :  24 June 2011 by S Edwards   (USA)

MIA-FCO Economy. We got to our destination safely and not too late. But plane was in very shabby condition. Seat cushions were all worn out. Seat back pockets ripped. "Food" is not worth mentioning at all. In flight entertainment was poor. The worst part was the attitude of the telephone agents when discussing my reservation. They were the rudest I have ever encountered. However, Flight attendants were polite, friendly and helpful. This is the only non-stop flight between MIA and FCO. But I would book it again only if I had no other choice.

ALITALIA customer review :  16 June 2011 by M Lake   (USA)

MIA-FCO Magnifica Class. Check-in took no more than ten minutes, given invitation to DL SkyClub, which seemed quite new and had standard assortment of light snacks and drinks. Onboard, comfortable leather seats with slanted, lie-flat degree of recline. Duvets and pillows on seats at time of boarding, and amenity kit with Bulgari products was distributed. Business cabin on B767 only about 75% full. Crew friendly and efficient (not overly chatty) and spoke English. Decent entertainment (ten movies or so) on personal Digi-Player - not extensive but adequate for nine-hour trip. The best part of the flight was the catering, which consisted of a six-course dinner and delicious breakfast.

ALITALIA customer review :  14 June 2011 by B Christensen   (Norway)

Milan to Tel Aviv, flight cancelled without reason given and no information supplied for approx three hours. We then waited further 5 hours at the airport with one food stamp provided per passenger. Then we had to stay overnight - but not in Milano, rather in a hotel 1,5h outside of the city centre. It was a Sunday, shops were closed, and they served the guests, mostly Jewish travelling to Israel, pork steak. Later no excuse given, just one email replied without any compensation offered. If you chose this company you will not have any security for your travel. If something goes wrong, they will take measures suited them best and you will receive no compensation.

ALITALIA customer review :  7 June 2011 by Barbara Barshop   (USA)

My travel companion and I were treated very badly at Naples airport concerning a flight from Naples to Milan and transfer from Milan to JFK. We arrived very early for check-in and asked to be seated together on the 2 seat section - staff was rude and we were seated apart but that was a short flight, and not as important as the 8 hour Milan to JFK. When we asked to be seated together [we were 2 seniors] her words were "be quiet". She then seated me on the end of the 4 seat part where I couldn't stretch my bad left knee - and my friend on the other side of the plane, not even remotely near each other. It was only because of the stewards and other people on the plane that we were able to change seats.

ALITALIA customer review :  5 June 2011 by P Aloe   (USA)

If you book a flight with Alitalia and the flight is codeshare with and operated by another carrier, you cannot reserve a seat on the flight, either online or on the phone, unless you call the other carrier yourself and ask them to look for your name in their passenger list. Alitalia's customer service will not help you in any way and will actually hang up on you, after keeping you on hold for a long time, if you call them about this. I had to escalate to customer relations to find out that Alitalia has some system limitation that prevents them from linking with their own codeshare partners and reserve seats on the other carriers' flights. All included, the worst customer service I have experienced in a long time.

ALITALIA customer review :  5 June 2011 by S Powell   (USA)

St Petersburg to Rome FCO on a new looking and clean A320. Flight was delayed 2 hours as our plane was late arriving. Cabin was clean as we started the 4 hour flight, seats were comfortable with reasonable leg-room, attendants were pleasant even though they were not seen much outside of the service runs. Food was also reasonable for airline food. The worst part was being put on a bus to take us to the arrival terminal at FCO. Hard to believe there were no gates available at 10:00pm.

ALITALIA customer review :  10 April 2011 by J Floss   (Israel)

Tel Aviv - Turin and Geneva - Tel Aviv, both via Rome in A320. Comfortable seats, clean and modern aircraft. The flight attendants were friendly, but only to be seen during the services (they reacted when someone asked for them). Only cold food on the long legs, and apart from the salad not very tasty. There was no real inflight entertainment, only some news in the beginning on overhead screens. The boarding in Rome was very annoying : On the first flight they closed the boarding at the announced boarding time (we barely made it), on the other flight we were driving more than five minutes to the plane by bus.

ALITALIA customer review :  10 April 2011 by D Harding   (USA)

LAX to FCO Business Class. Overall a nice experience. The lounge at LAX was a joke, overcrowded as it shares space with KLM, Air France & AeroMexico. Flight attendants wonderful, food good, and had a good nights sleep.

ALITALIA customer review :  4 April 2011 by F Pirola   (UK)

Left on time, arrived early at Milan Linate. Crew friendly, complimentary snack and drinks, comfortable seat with enough legroom. I booked with Alitalia due to excellent price offer, cheaper than other non-budget airline.

ALITALIA customer review :  4 April 2011 by R Blasdale   (USA)

Boston-Rome, Rome-Catania, Catania-Rome-Boston. Old planes, average to sub-par food, filthy lavatories. Staff was okay. Entertainment system outdated - screens at various locations, not in seat backs. Boston-Rome legs on ageing A330's. Flights did take off and land on time, and delivery of luggage was prompt. Use Alitalia only if you need a direct flight from Boston to Rome, or to points within Italy.

ALITALIA customer review :  30 March 2011 by Aurora Costa   (UK)

London to Tokyo on 1st April due to situation out there we need to cancel. They will not give us any refund whatsoever but say we can rebook another destination until May and pay the difference which doesn't work for us. Absolutely disgusted that we cannot get our money back despite the FCO saying not to travel there. I will never book with them again!!

ALITALIA customer review :  28 March 2011 by Peter Koudstaal   (Netherlands)

Booked two tickets Amsterdam-Rome-Tokyo, departure 28th March 2011. We planned 8 day stay in Tokyo. We had a few meetings over there but they all had been cancelled because of the current situation in Japan. Alitalia is only refunding Tokyo tickets with departure dates until the 25th March (most airlines, also SkyTeam member 31 March). We could book another destination but told them I'm not looking for a holiday. When I tried to explain this to the Alitalia booking officer, she became very rude and ended the conversation twice abruptly.

ALITALIA customer review :  27 March 2011 by S Lima   (Switzerland)

ATH-FCO. Very poor service onboard - they served a small packet of cookies or nuts in the early morning. The worst service onboard experienced until now. Staff not friendly.

ALITALIA customer review :  27 March 2011 by Emily Logan   (Canada)

Connecting in LHR off BA onto AZ LHR-MXP-FCO. Knew I was going to miss my connection before I even left Montrael with BA due to their delay, so I called the AZ call centre to see what we could do. I knew ahead of time that it would be unlikely that they would help me since I was on the cheapest fare possible but I wasn't expecting the call center agent to tell me I was being unreasonable and to hang up on me! I did miss the connection by about 15 mins but at least found a semi-helpful ticketing agent at the Alitalia counter. He first offered to change my ticket at a cost of about 500 euros and then at least informed me that if nothing else the taxes were refundable on the ticket I hadn't used. Ended up buying another ticket for same routing (LHR-MXP-FCO) on AZ and waiting for 10 hours in LHR. LHR-MXP flight was late but thankfully there were 15 of us connecting so they actually held the flight to FCO. The inflight service nothing to write home about - surly flight attendants, poor drink choice and uninspiring snacks. Overall it might not have been so bad if that first agent hadn't hung up the phone on me so now I have a bad taste in my mouth. And am still trying to get that refund on the taxes - I'm probably wasting my time.

ALITALIA customer review :  22 March 2011 by John Kocourek   (US)

Rome to Chicago flight yesterday was the poorest intercontinental flight I have experienced. We were served a lunch two hours into the flight and then the flight attendants went to sleep behind a drape covering the last several rows of B767 two wide seats and did not reappear until the completion of three movies. Lack of water service was bad enough but not even going through the aisles periodically to pick up trash or recognize the plane was filled with paying passengers was inexcusable in my opinion. The plane was also quite unclean from the lavatories filling up with paper towels and having TP sitting in rolls on the sink to not having the Alitalia magazine in the seat pocket or having a damaged copy. Of the three movies one was True Grit, but the second one was in Italian with subtitles and the third was a low budget British film called "We Want Sex". Also irritating that the flight progress screen had not been updated to CDT so it constantly said we would arrive in Chicago an hour early. There were more complaints but this is a good sample. If I can help it, I will not fly Alitalia again.

ALITALIA customer review :  14 March 2011 by D Hiralal   (Switzerland)

Rome to Geneva on A320. Long check-in queue and unfriendly ground staff. Delayed due to weather conditions and a technical problem. Onboard unfriendly and hopeless cabin crew.

ALITALIA customer review :  1 March 2011 by Roberto Calabria   (Switzerland)

Our flight from Rome to Brindisi was diverted to Bari airport due to severe weather condition. After landed in Bari the captain informed that the weather in Brindisi was fine but they were unable to reach the destination because the crew was already working overtime. Poor passenger assistance in Bari and 3rd class coach trip to Brindisi during the night.

ALITALIA customer review :  26 February 2011 by Mick Bettesworth   (UK)

Economy from FCO to Bari. Long queue at gate and passengers on this full flight were bussed to the A320. Overcrowded bus and each man for himself. Was allocated seat 1F and upon boarding luggage lockers were full. FA could not have cared less and made no effort to help - merely shrugging his shoulders and carrying on conversation with his colleague. In the end I and the passenger sitting in 1E flew the flight with carry-ons and computer bags stacked against the bulkhead. If there had been an emergency!?

ALITALIA customer review :  17 February 2011 by Federico Ucci   (France)

Multiple PAR-LIN and BRU-LIN, I am quite impressed with improvements. A319/320s refitted with leather seats, acceptable cleanliness. Consistent punctuality on these routes. Inflight catering they have very limited choices, no tomato juice and chemical fruit juices. Inflight entertainment on short haul is just a joke. Online check in still to many info required for check in and it only works on a few routes.

ALITALIA customer review :  9 January 2011 by R Johnson   (USA)

YYZ-FCO-GOA. First leg was on an aging 767, seats looked like that hadn't been replaced since the plane was built, hard and extremely uncomfortable. The flight was delayed an hour and a half, with all the passengers on board for an hour of it waiting. Inflight entertainment was not good primarily due to the static in the headphones provided and poor movies shown. Washrooms onboard were a disaster! Only redeeming part of the flight was the food offered. FCO-GOA was on an MD-11. This flight was once again delayed but this time it was delayed by 3 hours. Returning GOA-FCO was a good flight and our only in-time flight with Alitalia. FCO- YYZ again on an old 767 that looked ready to fall apart was delayed an hour with us all on the aircraft. Aircraft was dirty and looked like it hadn't been cleaned in months.

ALITALIA customer review :  7 January 2011 by R Oussalah   (Italy)

LIN-FCO-ALG return Economy class A320. Travelled with my wife and 2 infants, despite numerous calls to Alitalia prior to the flight asking for Cradles and assurances that the stroller will be given to us during the 3.5 hours layover in Rome neither happened. The check in took 45 minutes at the desk as they kept mixing up the names and flights. At Rome without the stroller the transfer was a nightmare. The lounge in Rome although fairly confortable offered no food and a limited selection of soft drinks. The return flight was just as bad with the addition of a problem with the luggage allowance because we combined our 2 infants 10KG allowance into 1 suitcase and they forced us to split it.

ALITALIA customer review :  22 December 2010 by R Spinaro   (France)

CAI-FCO-VCE, first leg by A320 - no business class divider, so when a passenger wanted to move some rows ahead she was told that was a different cabin class. During the cruise the FA fastened two pieces of the seatbelts of the aisle seats in the middle of the aisle as a divider! Food was the best part of flight, considered the value and flight less than 3 hrs. Poor communication from cockpit and FAs, plus the cabin attendants looked a little lazy. No onboard sales despite the catalogue: FAs said (upon request) they hadn't loaded the boutique. Smooth connection in FCO although a messy boarding at the gate. Second leg on an old MD80, flight on time and warm FA assistance - staff speaking plenty of languages (heard an excellent French, perfect Spanish and English and few words in Japanese - the flight was full of connecting passengers).

ALITALIA customer review :  19 December 2010 by Eliézer Fonseca   (Brazil)

LHR-ROM, ROM-VIE and BUD-CDG (MIL connection). The staff wasn´t polite like I expected. Early flight from Heathrow to Rome, and to economy class passengers they served a ridiculous cake, and a cup of juice. Budapest to Milan they had an overbooking and I was one of the passengers who they tried to exclude of the passengers list, because I was travelling alone.

ALITALIA customer review :  30 November 2010 by S Olivers   (USA)

JFK to FCO return. Overnight flight with dinner service and breakfast snack. We were fortunate to get a new A330, so benefited from on-demand IFE that many flights don't have - not the best selection but good enough if one intends to sleep. Meal and drink service was bare bones. Pre-dinner wine and beer, not liquor, one glass and then food comes. Wife got cold meal, mine hot - same item. Wine with dinner but no water and no seconds on wine, too bad as the meal when hot was edible a diverse enough to sample with a second glass. Coffee dispersion cheap as well. Could have used more frequent water service. Return flight on decrepit 767 with very 70's interior and whole banks of seats with no personal reading lights working! Got re-seated. Identical food service on return.

ALITALIA customer review :  17 November 2010 by John Charles   (UK)

Heathrow to Rome, Rome to Catania and return. Ridiculous and insulting at-seat service of a packet of salty biscuits and a Coke or the like. All the flights arrived late. Not impressed.

ALITALIA customer review :  13 November 2010 by Dana Ingram   (USA)

JFK-FCO Boeing 777 in business class. Lounge at JFK is too hot and televisions all set to Italian channels. Food choice not great. Flight boarded on time and cabin was clean - this aircraft does not have proper lie flat seats but angled seats. They were wide with good pitch, adequate for 7 hour trip. The service was very good and food quality excellent, wine selection also very good. IFE not very good with limited choices compared to many other business class products I've experienced.

ALITALIA customer review :  4 November 2010 by I Sibian   (Romania)

Bucharest to Barcelona with stop over in Rome, A320 and A321 with redesign cabin and seats, clean cabin and excellent seat peach. Food just some crackers and very poor choice of drinks. But the return flight was a nightmare! The airplane departed 1h late from Barcelona. I tried to convince the Alitalia ground staff to re-route us to Bucharest with Tarom since we had just 50 minutes in Rome to change the plane. They told me that all the flights from Rome are late due to weather conditions and our flight to Bucharest is 40 minutes late so we will have time to catch the plane. I called also the call center but they told me that they are not allowed to do nothing since on their system our flight from BCN is appears departing on time. When arrived in Rome of course our flight was departed. It was very difficult to find the desk for ticketing but after we got there we were told that the evening flight was canceled and we will be on the plane next day. After telling them that I am a platinum member and I am traveling with a child they re-route us to MUN with Alitalia and than BUC with Tarom. Since Alitalia financial troubles two years a go I avoided it due to the delays and poor services but with this last experience I'll try to avoid it for some time.

ALITALIA customer review :  9 October 2010 by Franco Guazzi   (Italy)

Amsterdam-Milan Linate return. Web check-in in both directions and worked perfectly. At Amsterdam I had to queue for a long time at the baggage drop-off desk and on the way back I had to wait twenty minutes to collect my registered bag, while at Milan Linate, I had no queue at the drop-off desk and baggage was delivered within five minutes. Plane clean and new, crew was welcoming, efficient and smiling. The snack served on both flights was small, but good quality.

ALITALIA customer review :  16 September 2010 by S Brisals   (UK)

London Heathrow - Rome return economy. First flight out of Heathrow in the morning. Even with online and self-checkin facilities, the bag drop-in at the check-in counter took nearly 30 minutes or so. Outbound flight not very clean. Seats comfortable. Just a drink and nibbles for 2hr 30mins flight. Inbound, check in at Rome Fiumicino was quick and efficient. Flight was very clean. Just drinks and nibble on this late evening flight from Rome. Overall satisfactory for the price and considering the short duration.

ALITALIA customer review :  6 September 2010 by M Hall   (UK)

London-Rome-Tokyo return. Check in at Heathrow terminal 4 was chaotic to say the least, queued up for about an hour. 30 minute delay London to Rome, drinks and biscuits is just not enough on a 2.5 hour flight. The A321 was clean and the new recaro seats were stylish and comfortable to sit in. Rome to Tokyo leg (B777) full, leg room was poor and the IFE inferior to competitors on the Europe to Tokyo route. Meal served around an hour after take off, the quantity was small but the quality of the food was good. Japanese flight attendants were hard working, but the Italian flight attendants did not seem to want to do more than asked. Flight arrived on time. For a cheap ticket I thought that the service was reasonably good.

ALITALIA customer review :  2 September 2010 by M Dekkers   (Netherlands)

AMS-FCO-EZE and GRU-FCO-AMS Economy class. No problems (guess we were lucky), decent food, good IFE, comfortable seats, children well looked after. Considering the bargain for tickets to Bolivia (with TAM Mercosur) excellent value for money.

ALITALIA customer review :  13 August 2010 by V Biaggi   (Italy)

Trieste-Rome on an Airone 737. Nice, efficient staff at check-in, fast boarding and smiling crew on the aircraft. The food on the flight is minimal. The plane is old, but it was clean. Good pitch. We arrived in Rome 15 minutes earlier and no problem with the baggage.

ALITALIA customer review :  9 August 2010 by A Moyes   (UK)

Aircraft clean and smart. Staff at Heathrow check-in abrasive and unhelpful about my pre- flight phone calls to request assistance for a disabled member of my party. No help available to cross Fiumicino, even thought this had been asked for. Return legs even worse, especially at Fiumicino, where Departures staff shouted at my group about the fact that they'd booked us into a row which was Business Class. Demanded we sit separately, and at the back of the plane, even though one member of my party had very limited mobility. When I refused, I was lied to about the plane being full. Appalling beyond measure, and finally, most appalling was that our baggage failed to materialise. We were left standing watching an empty carousel at Heathrow, despite the fact that the staff there knew full well our baggage had not been transferred to our onward flight.

ALITALIA customer review :  8 August 2010 by P De Stephano   (USA)

Had a 10am flight from Rome to Boston. Cruise ship dropped us off at 8am. Were in line at 0815 - line to check in did not move. Very inefficient check in process. Every passenger seemed to require assistance. One Alitalia employee could not handle the issues presented so they would call someone or have several other employees come over to confer. By the time we got to the counter at 0915, they had closed the flight and we were told we were "no shows." We found a Royal Caribbean rep to assist us in the ticket line which took forever to move - and our rep argued for another hour to get us a hotel and a return flight the next day. Hotel was fine with meals included. The next day, we arrive at the earliest we could which was 0630. We are told that our flight arrangements are "no good" It takes another two hours to get us boarding passes for the same flight we missed the day before. They would not put us on any other flights and did not handle our connecting flights in the states. Hey, we had boarding passes so we were happy. They delayed our flight and then made all of us leave the gate to clear the area for them to put us through security again. Finally we were on the plane. We got the last two seats in the back of the plane. There were Alitalia employees (pilots, stewards, etc) sitting around us. The flight attendants were whooping it up with them. They were barely cordial to us. They did a good job with food and drinks. Plane was old and dirty. Only one screen for movie viewing and it was difficult for shorter people to see. One movie was shown and it was not without technical issues. For a 9 hour flight that was the only worthwhile entertainment. Will never fly Alitalia again.