ALASKA AIRLINES review :  6 November 2009 : by Anthony Hame   (USA)

Economy Class LAX-SEA on AS 737-400. Flight was 100% full, yet service was still very attentive. FA's were cheerful and made sure passengers' needs were met. Seats were comfortable. The inflight magazine was an interesting read. Flight on time.

ALASKA AIRLINES review :  1 November 2009 : by M Clarke   (Australia)

MSP-SNA via SEA. There were two sectors to this trip and the service on both were poles apart. The first sector was mediocre. The senior flight attendant was in charge of first class. The service was slow and there seemed to be no real care. Was served a pre lunch drink, followed by lunch. The lunch was just okay. Had to ask for a top up of the first drink. The flight attendant could not wait to take a seat in crew rest and read her magazine. The second sector was wonderful. A flight attendant who loved her job, regular offering of wine, served dinner, the same meal that I was served for lunch. Alaskan should change offerings between lunch and dinner. Flights on time and luggage arrived shortly after. However no priority tags. Overall Alaskan offer an okay product in First, certainly the fare is a lot cheaper than most other carriers.

ALASKA AIRLINES review :  1 November 2009 : by J Scanlon   (USA)

SEA-BOS-SEA. I fly Alaska several times a year. I usually fly First Class, but because of a family emergency I had to buy a ticket the day of departure, and all they had left was coach. The seat seemed even tighter than I had remembered, and as I was on the aisle in the back I was whacked on the shoulder and/or head each time someone passed to use the lavs. I bought one of the hummus meal snack packs and was quite satisfied. FA's pleasant and visible most of the flight. My return in First was far more comfortable. FA's were very attentive and cheerful. First Class meals on Alaska have declined in quality over the years; nothing like the fresh, tasty seafood I remember in decades past. SeaTac baggage service is once again decent after a year or so of utter chaos. Alaska seems to be variable; I remember one flight when I was in First and a friend in Coach, and while I was treated royally he was treated with incredible rudeness. All in all, I prefer Alaska to most of our other options such as United and Delta, but it's nothing like it used to be.

ALASKA AIRLINES review :  24 September 2009 : by D Spencer   (UK)

Seattle to Orange County via SFO first class. All the cabin service consisted of was a drink and nuts. The gum chewing flight attendant didn't even want to make my elderly father a cup of coffee. Alaskan have much to learn from their European competitors.

ALASKA AIRLINES review :  18 September 2009 : by S Koenig   (Brazil)

FAI-LAX, with a stop in Anchorage, using frequent flyer miles (just 12,500 miles). Standard airline flight in terms of space and comfort. When we stopped in Anchorage, my wife got off to stretch her legs and see the airport before the attendants told those continuing on to LAX to stay on board. Fortunately, they let me get off (and back on) with her. Dinner selections available for purchase included hamburgers, but those sold out. One attendant seemed to feel sorry for me for missing out on the hamburgers, so when I ordered a beer (some Alaska brew, not Bud), they didn't charge me. Arrived at LAX a few minutes late, but pilot explained that we had had to fly around some thunderstorm activity.

ALASKA AIRLINES review :  10 September 2009 : by P Miller  (UK)

PSP-SEA-SFO. What a difference between two flights! First leg from Palm Springs to Seattle was on-time with a friendly crew who took time to interact with everyone. Second leg was delayed for two and a half hours due to ATC, as were all Alaska's flights to SFO that morning, which I could accept - except for the fact that Alaska's two competitors on the same route left without delay. Crew were not at all friendly with scarcely a smile to spare between them. Would certainly fly with Alaska again.

ALASKA AIRLINES review :  8 September 2009 : by A Lennick  (USA)

We travel on Alaska Airlines often and always had fine service. In August on a flight we encountered some difficulties that started with a flight delay due to a mechanical issue, but the folks from Alaska were wonderful and customer service was great. They offered customer care above and beyond. Other airlines (namely Delta) would do well to pay attention to Alaska's policies on how to treat customers and they would have happy returning customers as well.

ALASKA AIRLINES review :  10 August 2009 : by S Blake  (New Zealand)

LAX-VCR and ANC-LAX via SEA. Used Alaska Airlines as part of a cruise. All flights full, as would be expected this time of year. On time for the 3 sectors. Would use again for flights elsewhere within the U.S. Only negative was having arranged cruise/ air package in April, air tickets were not purchased by the agent until after May 1, making us liable for the $15 per bag charge. Such is life!

ALASKA AIRLINES review :  20 July 2009 : by David Teherani  (USA)

San Jose Del Cabo (Cabo San Lucas Mexico) to San Francisco International. The price was very reasonable, food was pretty good and flight was smooth. Alaska personnel on the ground and in the air were helpful and friendly. I am legally blind and fly to Cabo every year. I have flown various airlines over the years. I always fill in the little blurb about "needing assistance" when ordering my tickets and almost never does anyone acknowledge my disability or need for assistance even though I enter using a white cane. On this flight the crew was extremely helpful and attentive. I have flown many times and I have never had such a pleasant experience.

ALASKA AIRLINES review :  16 July 2009 : by M Tumminello  (USA)

Good experience. Easy check-in, very friendly and attentive staff. Would use this airline again. Completely full flight, so I was unable to switch seats to an aisle seat (pregnancy meant a lot of bathroom breaks needed) despite web check-in 18 hours prior to my flight leaving. Attendants very friendly and helpful to the minor flying alone that was seated next to me.

ALASKA AIRLINES review :  29 June 2009 : by Ian Henderson  (UK)

Seattle - Honolulu return. In seat 1C in both directions. Morning out had a reasonable breakfast served by reasonably enthusiastic staff. Plenty of drinks offered. Digiplayer worked well but range of movies is limited where return flight taken within five days. Also noticed absence of pillows and blankets due to swine flu. Food on return flight - dinner - was very good with crew taking some 90+ minutes to get through the three courses. Welcome on a 5hr 30min flight to pass the time. The wall rug is a little dated but is aimed at Alaskan art quaint. Seats OK for US domestic First and overall experience very good. The oddest feature was the Biblical text included on each meal tray - an Alaskan Airlines speciality? Alaska have just announced an increase to double daily frequency on this route - an advantage of a 737.

ALASKA AIRLINES review :  23 June 2009 : by B Parker  (New Zealand)

LAX-SEA-BLI. Flown this route fairly frequently, and service is pretty much the same every time. Not great, but not horrible either. LA check-in done via kiosk, and very easy, however I could not drop off my bag as my flight did not depart for over four hours. Staff were pleasant though. LAX to SEA was packed full. Crew average, they seemed to spend a lot more time chatting to crew seated in the exit row, than with paying passengers. SEA to BLI, short flight on Q400, water served by friendly flight attendants.

ALASKA AIRLINES review :  15 June 2009 : by H Dang  (Canada)

Seattle to Lihue, Kauai return, first class. Service and food was good, considering a poor first-class flight we had from Seattle to Puerto Vallarta with Alaska in the recent past. Alaska should really consider removing that awful carpet/tapestry wall decor from their planes as it looks dated, and on our return flight, we sat in row one - it was piled and dirty. The plane was clean, though in the past on different flights, as mentioned by a previous reviewer, we have noticed dirty tables and crumbs in seats. It was announced that pillows and blankets were not available due to "The Swine Flu" - which obviously means the blankets are not cleaned nor obviously disposable pillows disposed of between passengers. I will make note to bring my own now. Entertainment was good and via digeplayer, and though appreciated, most airlines have moved to back-of-the-seat screens for free. The digeplayer was free for first-class passengers, but the people in economy had to pay. Food was pretty decent quantity and quality. Drinks offered frequently, and all flight attendants professional and pleasant. The food was quite a surprise as we were offered a sandwich that was 3" by 3" on a past first-class flight; in view of this we had brought extra food, which was not needed this time. Perhaps enough people have complained that Alaska is rethinking to give decent meals to first-class

ALASKA AIRLINES review : 28 April 2009 : by G Winters

Customer Rating : 1/5

PDX-Kona via Seattle return. This recent trip reaffirms my belief that Alaska Airlines offers the worst first class experience of any major carrier. SEA-Kona outbound was a 9AM departure with a menu card and warm 6oz bottle of water waiting at the seat. There were two honeymooning couples in First and when they asked for a class of champagne while waiting for departure, an FA told them that "Liquor served on the ground is illegal." I nicely imformed the FA that pre-departure cocktails are legal and that every other carrier offers them and she told me, loud enough for other Pax to hear, that I should mind my own business and not to tell her how to do her job ! After takeoff Digiplayers were passed out and I tried the "Island Omlette," which was pretty nasty. After another hour or so, the narrow seats became really uncomfortable and the above-mentioned FA must have decided that everyone in First was drunk because she disappeared and drinks went unfilled until an FA from Main Cabin came up and handed out refills. After that, all 16 of us in First discovered that the only way to get a drink was to ring the call button. Mercifully, the flight landed in Kona 20 minutes early. The return was only slightly better - a more pleasant but slow-motion FA took 20 minutes to mix a drink and the pineapple chicken served for lunch was watery and tasteless. Seats no better on this leg. No power outlets on any Alaska planes but the brag about offering Internet. Since most laptops last less than 2 hours on battery power, this was not well thought out. United, Hawaiian, even AA offer a better experience. A final note: several of us on the outbound SEA- Kona flight contacted Alaska Airlines about the less-than-stellar service and received a reply that when the FA was asked about the flight, she commented that everyone in First Class appeared to be intoxicated !

ALASKA AIRLINES review : 24 April 2009 : by Karl Shivero

Customer Rating : 4/5

LAX-YVR. Flew economy. Served with free soft drinks and snacks on board. The cabin crew were excellent, really friendly, humorous and welcoming.