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ALASKA AIRLINES Passenger Reviews and Customer Trip Reports |
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ALASKA AIRLINES customer review : 10 March 2010 by Norm Singer (Canada)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PVR-LAX. Arrived in Vallarta airport with 3.5 hours to spare and needed every second of it.
Six lines with 20 people each, all was going fine until 4 of the 6 attendants disappeared. One
kiosk dealt only with problem cases leaving one attendant to deal with 5 lines. On top of
that, it took so long that people arriving late were moved ahead of those already waiting --
apparently the secret to Alaska is "Arrive late and go to the front of the line". Also ran out
of food on the flight down. Not much control of oversized carry-ons either. Will never use
Alaska again.
ALASKA AIRLINES customer review : 18 February 2010 by Terry LaBrue (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SEA-LIH-SEA My wife and I have flown AS regularly for the past decade. With the expansion of
the airline service to Hawaii-- and especially Kauai-- from Seattle, the service has taken a
nosedive. While it is nearly impossible to score Mileage Plan seats on the Hawaiian flights,
(lots of AS employees on board) it's also impossible to get an upgrade or be seated in an exit
row. Flying the 737-800s on a 5-6 hour flight is physically difficult and with the FA
attention and service at an all-time low level, I'm seriously considering Hawaiian Airlines
that flies larger aircraft, offers hot meals, pillows and blankets. Last year we flew first
class and suffered two of the most inattentive FAs I've ever experienced on on AS. On the red-
eye segment back from Lihue, the first-class FA told us as we were approaching SEATAC that the
breakfast service would not be offered "so you could sleep longer." How she ever came to the
conclusion that I wished to forego my promised breakfast without asking is the height of
insensitivity - with the knowledge that I would make another flight segment and would not have
time to pick up anything at SEATAC! We flew to LIH/Hawaii this past week, returning on 2/14
and had two "bad-attitude sistas" (Karen and Jean) for flight attendants. After almost an hour
and a half in the air, the FAs started the drink service. I requested a martini and was told:
"We don't have martinis." FA shot me a drop-dead look when I asked if she could go to the
first class section (we were only in row 11) because I know (from ample experience) AS does
have gin, vermouth and olives there. She would only sell me a gin on the rocks and pushed the
cart away when I repeated my request for vermouth. Alaska has traditionally been the best
choice on the West Coast but after about a dozen straight encounters with poor in-flight
service, I'm canceling my AS / B of A credit card and switching to Virgin America. For NYC,
Jet Blue or United are a better choice. There's no use in building miles with an airline
frequent flier program that I can't redeem miles on; that increased the companion fare to $99,
and dropped the Boardroom pass and now flies without pillows or blankets. Why bother with an
airline that recognize my loyalty and shows it doesn't want my future business. Alaska is only
skating on its previous good will. They are headed to a bumpy landing.
ALASKA AIRLINES customer review : 15 February 2010 by D Higgins (USA)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
BIL-ANC return. I've flown AS once or twice a month for almost 30 years. Reading the reviews
of others about the AS 1st-class experience, I would have to agree that the airline has
slipped significantly over the past 5 or 6 years. There seems to be a terrible indifference
by the FA's to the needs of the passenger. Even when the FA's were working without a contract
in the early 90's and threatening strikes, they were extremely attentive to the passenger.
Alaska is resting on its laurels earned through decades of hard work and great service across
all aspects of the flying experience. The past decade has seen a terrible decline (to be
fair, across airlines in general) in their customer service.
ALASKA AIRLINES customer review : 10 February 2010 by Marilyn Gray (USA)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My husband and I recently traveled to Puerto Valharta Mexico on a Alaska non-stop out of
Seattle. We had our travel agent pre-order a wheel chair as my husband is disabled and cannot
walk distances or stand at length. We got superb service from Alaska during the whole process.
We were treated wonderfully and with respect. Our friends were able to help us as well, and
were included in the process. We cannot speak highly enough about the treatment we received
from Alaska Airlines, and will feel comfortable to travel again. Alaska helped us enjoy a long
wished for trip and made us realize we can go again and not worry about disabilities!
ALASKA AIRLINES customer review : 8 February 2010 by Anne Mihalisin (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My husband and I recently returned from a nonstop flight from SeaTac to Puerta Vallarta. We
booked this trip at the same time with another couple. On the trip down, we paid extra for our
luggage and they didn't. On the return trip, neither one of us paid, yet the couple in front
of us did. Why is there this inconsistency? On the return trip, the choice of food was
announced. However, less than halfway through the cabin, it was also announced that they had
sold all the food on the previous flight and there was none available. When my husband
complained to the FA about non existent meals being offered, he was told he should have
brought a sandwich. Hope that SouthWest will start flying to Mexico.
ALASKA AIRLINES customer review : 25 January 2010 by G Swinbank (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Anchorage to Seattle. Full flight with early departure from Anchorage. All staff very
attentive and friendly. Cabin staff were like the ones I remember when I was a kid - chatty,
effortlessly friendly and made you feel welcome, regardless of class you were flying. Flight
was on time, including push-back to allow for de-icing. Seating very comfortable with
excellent legroom, better than any airline back home. Look forward to getting back the Alaska
or north-west US and using Alaskan Airlines again.
ALASKA AIRLINES customer review : 10 January 2010 by V Thompson (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
Alaska Airlines markets a non-stop flight from Seattle to Kauai. Our flight was re-directed
and we had to land in Oakland for re-fueling. We also booked a flight for our sister at a
later date on the same flight. Same result. It seems that Alaska Air is marketing a non-stop
flight, but only has 737s, which can't make the flight in any kind of adverse weather. Also,
Alaska Air apparently does not have any airplanes equipped to provide in-flight entertainment
on the 6-9 hour flights. Despite the efforts of their flight crews, Alaska cannot match the
service provided by Hawaiian or Northwest.
ALASKA AIRLINES customer review : 9 January 2010 by Michael Coulson (Canada)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Vancouver-Portland-Long Beach. We kicked it off with Horizon Airlines occupying our gate a
YVR, so our flight to Portland left about an hour late leaving us with less than ten minutes
to make our connection to the Alaska flight in Portland. We made it, and so did our luggage,
so I commend Alaska staff for putting in that extra effort. Our flight to Long Beach had very
friendly staff, was dead on-time, and very smooth. We have flown with Alaska every time we've
traveled to California from Vancouver, and our experience is always superb.
ALASKA AIRLINES customer review : 26 November 2009 : by Ram Gopal (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I flew roundtrip to Orange County from Seattle for a really good price ($200 round trip).
Service wise, I believe all airlines offer exactly the same service. Seats were nice and comfy
and beverage service was same as in other airlines. On my way back, my flight was delayed by
one hour, which meant that I couldn't catch my last bus home when I landed back home in
Seattle. I explained my situation to the customer service reps, and with little hesitation,
they gave me a taxi voucher to get home. The fact that they gave me a free taxi ride home
motivated me to write this review. If not for the delayed flight, a perfect 10 rating for this airline.
ALASKA AIRLINES customer review : 6 November 2009 : by Anthony Hame (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Economy Class LAX-SEA on AS 737-400. Flight was 100% full, yet service was still very
attentive. FA's were cheerful and made sure passengers' needs were met. Seats were
comfortable. The inflight magazine was an interesting read. Flight on time.
ALASKA AIRLINES customer review : 1 November 2009 : by M Clarke (Australia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
MSP-SNA via SEA. There were two sectors to this trip and the service on both were poles apart.
The first sector was mediocre. The senior flight attendant was in charge of first class. The
service was slow and there seemed to be no real care. Was served a pre lunch drink, followed
by lunch. The lunch was just okay. Had to ask for a top up of the first drink. The flight
attendant could not wait to take a seat in crew rest and read her magazine. The second sector
was wonderful. A flight attendant who loved her job, regular offering of wine, served dinner,
the same meal that I was served for lunch. Alaskan should change offerings between lunch and
dinner. Flights on time and luggage arrived shortly after. However no priority tags. Overall
Alaskan offer an okay product in First, certainly the fare is a lot cheaper than most other
carriers.
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