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ALASKA AIRLINES Passenger Reviews and Customer Trip Reports |
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ALASKA AIRLINES customer review : 8 February 2010 by Anne Mihalisin (USA)
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Trip Rating : 1/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
My husband and I recently returned from a nonstop flight from SeaTac to Puerta Vallarta. We
booked this trip at the same time with another couple. On the trip down, we paid extra for our
luggage and they didn't. On the return trip, neither one of us paid, yet the couple in front
of us did. Why is there this inconsistency? On the return trip, the choice of food was
announced. However, less than halfway through the cabin, it was also announced that they had
sold all the food on the previous flight and there was none available. When my husband
complained to the FA about non existent meals being offered, he was told he should have
brought a sandwich. Hope that SouthWest will start flying to Mexico.
ALASKA AIRLINES customer review : 25 January 2010 by G Swinbank (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Anchorage to Seattle. Full flight with early departure from Anchorage. All staff very
attentive and friendly. Cabin staff were like the ones I remember when I was a kid - chatty,
effortlessly friendly and made you feel welcome, regardless of class you were flying. Flight
was on time, including push-back to allow for de-icing. Seating very comfortable with
excellent legroom, better than any airline back home. Look forward to getting back the Alaska
or north-west US and using Alaskan Airlines again.
ALASKA AIRLINES customer review : 10 January 2010 by V Thompson (USA)
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Trip Rating : 2/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
Alaska Airlines markets a non-stop flight from Seattle to Kauai. Our flight was re-directed
and we had to land in Oakland for re-fueling. We also booked a flight for our sister at a
later date on the same flight. Same result. It seems that Alaska Air is marketing a non-stop
flight, but only has 737s, which can't make the flight in any kind of adverse weather. Also,
Alaska Air apparently does not have any airplanes equipped to provide in-flight entertainment
on the 6-9 hour flights. Despite the efforts of their flight crews, Alaska cannot match the
service provided by Hawaiian or Northwest.
ALASKA AIRLINES customer review : 9 January 2010 by Michael Coulson (Canada)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Vancouver-Portland-Long Beach. We kicked it off with Horizon Airlines occupying our gate a
YVR, so our flight to Portland left about an hour late leaving us with less than ten minutes
to make our connection to the Alaska flight in Portland. We made it, and so did our luggage,
so I commend Alaska staff for putting in that extra effort. Our flight to Long Beach had very
friendly staff, was dead on-time, and very smooth. We have flown with Alaska every time we've
traveled to California from Vancouver, and our experience is always superb.
ALASKA AIRLINES customer review : 26 November 2009 : by Ram Gopal (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
I flew roundtrip to Orange County from Seattle for a really good price ($200 round trip).
Service wise, I believe all airlines offer exactly the same service. Seats were nice and comfy
and beverage service was same as in other airlines. On my way back, my flight was delayed by
one hour, which meant that I couldn't catch my last bus home when I landed back home in
Seattle. I explained my situation to the customer service reps, and with little hesitation,
they gave me a taxi voucher to get home. The fact that they gave me a free taxi ride home
motivated me to write this review. If not for the delayed flight, a perfect 10 rating for this airline.
ALASKA AIRLINES customer review : 6 November 2009 : by Anthony Hame (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Economy Class LAX-SEA on AS 737-400. Flight was 100% full, yet service was still very
attentive. FA's were cheerful and made sure passengers' needs were met. Seats were
comfortable. The inflight magazine was an interesting read. Flight on time.
ALASKA AIRLINES customer review : 1 November 2009 : by M Clarke (Australia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
MSP-SNA via SEA. There were two sectors to this trip and the service on both were poles apart.
The first sector was mediocre. The senior flight attendant was in charge of first class. The
service was slow and there seemed to be no real care. Was served a pre lunch drink, followed
by lunch. The lunch was just okay. Had to ask for a top up of the first drink. The flight
attendant could not wait to take a seat in crew rest and read her magazine. The second sector
was wonderful. A flight attendant who loved her job, regular offering of wine, served dinner,
the same meal that I was served for lunch. Alaskan should change offerings between lunch and
dinner. Flights on time and luggage arrived shortly after. However no priority tags. Overall
Alaskan offer an okay product in First, certainly the fare is a lot cheaper than most other
carriers.
ALASKA AIRLINES customer review : 1 November 2009 : by J Scanlon (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
SEA-BOS-SEA. I fly Alaska several times a year. I usually fly First Class, but because of a
family emergency I had to buy a ticket the day of departure, and all they had left was coach.
The seat seemed even tighter than I had remembered, and as I was on the aisle in the back I
was whacked on the shoulder and/or head each time someone passed to use the lavs. I bought one
of the hummus meal snack packs and was quite satisfied. FA's pleasant and visible most of the
flight. My return in First was far more comfortable. FA's were very attentive and cheerful.
First Class meals on Alaska have declined in quality over the years; nothing like the fresh,
tasty seafood I remember in decades past. SeaTac baggage service is once again decent after a
year or so of utter chaos. Alaska seems to be variable; I remember one flight when I was in
First and a friend in Coach, and while I was treated royally he was treated with incredible
rudeness. All in all, I prefer Alaska to most of our other options such as United and Delta,
but it's nothing like it used to be.
ALASKA AIRLINES customer review : 24 September 2009 : by D Spencer (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
Seattle to Orange County via SFO first class. All the cabin service consisted of was a drink
and nuts. The gum chewing flight attendant didn't even want to make my elderly father a cup of
coffee. Alaskan have much to learn from their European competitors.
ALASKA AIRLINES customer review : 18 September 2009 : by S Koenig (Brazil)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FAI-LAX, with a stop in Anchorage, using frequent flyer miles (just 12,500 miles). Standard
airline flight in terms of space and comfort. When we stopped in Anchorage, my wife got off
to stretch her legs and see the airport before the attendants told those continuing on to LAX
to stay on board. Fortunately, they let me get off (and back on) with her. Dinner selections
available for purchase included hamburgers, but those sold out. One attendant seemed to feel
sorry for me for missing out on the hamburgers, so when I ordered a beer (some Alaska brew,
not Bud), they didn't charge me. Arrived at LAX a few minutes late, but pilot explained that
we had had to fly around some thunderstorm activity.
ALASKA AIRLINES customer review : 10 September 2009 : by P Miller (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PSP-SEA-SFO. What a difference between two flights! First leg from Palm Springs to Seattle was
on-time with a friendly crew who took time to interact with everyone. Second leg was delayed
for two and a half hours due to ATC, as were all Alaska's flights to SFO that morning, which I
could accept - except for the fact that Alaska's two competitors on the same route left
without delay. Crew were not at all friendly with scarcely a smile to spare between them.
Would certainly fly with Alaska again.
ALASKA AIRLINES customer review : 8 September 2009 : by A Lennick (USA)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We travel on Alaska Airlines often and always had fine service. In August on a flight we
encountered some difficulties that started with a flight delay due to a mechanical issue, but
the folks from Alaska were wonderful and customer service was great. They offered customer
care above and beyond. Other airlines (namely Delta) would do well to pay attention to
Alaska's policies on how to treat customers and they would have happy returning customers as
well.
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