ALASKA AIRLINES Passenger Reviews and Customer Trip Reports

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ALASKA AIRLINES customer review :  10 March 2010 by Norm Singer   (Canada)

PVR-LAX. Arrived in Vallarta airport with 3.5 hours to spare and needed every second of it. Six lines with 20 people each, all was going fine until 4 of the 6 attendants disappeared. One kiosk dealt only with problem cases leaving one attendant to deal with 5 lines. On top of that, it took so long that people arriving late were moved ahead of those already waiting -- apparently the secret to Alaska is "Arrive late and go to the front of the line". Also ran out of food on the flight down. Not much control of oversized carry-ons either. Will never use Alaska again.

ALASKA AIRLINES customer review :  18 February 2010 by Terry LaBrue   (USA)

SEA-LIH-SEA My wife and I have flown AS regularly for the past decade. With the expansion of the airline service to Hawaii-- and especially Kauai-- from Seattle, the service has taken a nosedive. While it is nearly impossible to score Mileage Plan seats on the Hawaiian flights, (lots of AS employees on board) it's also impossible to get an upgrade or be seated in an exit row. Flying the 737-800s on a 5-6 hour flight is physically difficult and with the FA attention and service at an all-time low level, I'm seriously considering Hawaiian Airlines that flies larger aircraft, offers hot meals, pillows and blankets. Last year we flew first class and suffered two of the most inattentive FAs I've ever experienced on on AS. On the red- eye segment back from Lihue, the first-class FA told us as we were approaching SEATAC that the breakfast service would not be offered "so you could sleep longer." How she ever came to the conclusion that I wished to forego my promised breakfast without asking is the height of insensitivity - with the knowledge that I would make another flight segment and would not have time to pick up anything at SEATAC! We flew to LIH/Hawaii this past week, returning on 2/14 and had two "bad-attitude sistas" (Karen and Jean) for flight attendants. After almost an hour and a half in the air, the FAs started the drink service. I requested a martini and was told: "We don't have martinis." FA shot me a drop-dead look when I asked if she could go to the first class section (we were only in row 11) because I know (from ample experience) AS does have gin, vermouth and olives there. She would only sell me a gin on the rocks and pushed the cart away when I repeated my request for vermouth. Alaska has traditionally been the best choice on the West Coast but after about a dozen straight encounters with poor in-flight service, I'm canceling my AS / B of A credit card and switching to Virgin America. For NYC, Jet Blue or United are a better choice. There's no use in building miles with an airline frequent flier program that I can't redeem miles on; that increased the companion fare to $99, and dropped the Boardroom pass and now flies without pillows or blankets. Why bother with an airline that recognize my loyalty and shows it doesn't want my future business. Alaska is only skating on its previous good will. They are headed to a bumpy landing.

ALASKA AIRLINES customer review :  15 February 2010 by D Higgins   (USA)

BIL-ANC return. I've flown AS once or twice a month for almost 30 years. Reading the reviews of others about the AS 1st-class experience, I would have to agree that the airline has slipped significantly over the past 5 or 6 years. There seems to be a terrible indifference by the FA's to the needs of the passenger. Even when the FA's were working without a contract in the early 90's and threatening strikes, they were extremely attentive to the passenger. Alaska is resting on its laurels earned through decades of hard work and great service across all aspects of the flying experience. The past decade has seen a terrible decline (to be fair, across airlines in general) in their customer service.

ALASKA AIRLINES customer review :  10 February 2010 by Marilyn Gray   (USA)

My husband and I recently traveled to Puerto Valharta Mexico on a Alaska non-stop out of Seattle. We had our travel agent pre-order a wheel chair as my husband is disabled and cannot walk distances or stand at length. We got superb service from Alaska during the whole process. We were treated wonderfully and with respect. Our friends were able to help us as well, and were included in the process. We cannot speak highly enough about the treatment we received from Alaska Airlines, and will feel comfortable to travel again. Alaska helped us enjoy a long wished for trip and made us realize we can go again and not worry about disabilities!

ALASKA AIRLINES customer review :  8 February 2010 by Anne Mihalisin   (USA)

My husband and I recently returned from a nonstop flight from SeaTac to Puerta Vallarta. We booked this trip at the same time with another couple. On the trip down, we paid extra for our luggage and they didn't. On the return trip, neither one of us paid, yet the couple in front of us did. Why is there this inconsistency? On the return trip, the choice of food was announced. However, less than halfway through the cabin, it was also announced that they had sold all the food on the previous flight and there was none available. When my husband complained to the FA about non existent meals being offered, he was told he should have brought a sandwich. Hope that SouthWest will start flying to Mexico.

ALASKA AIRLINES customer review :  25 January 2010 by G Swinbank   (Australia)

Anchorage to Seattle. Full flight with early departure from Anchorage. All staff very attentive and friendly. Cabin staff were like the ones I remember when I was a kid - chatty, effortlessly friendly and made you feel welcome, regardless of class you were flying. Flight was on time, including push-back to allow for de-icing. Seating very comfortable with excellent legroom, better than any airline back home. Look forward to getting back the Alaska or north-west US and using Alaskan Airlines again.

ALASKA AIRLINES customer review :  10 January 2010 by V Thompson   (USA)

Alaska Airlines markets a non-stop flight from Seattle to Kauai. Our flight was re-directed and we had to land in Oakland for re-fueling. We also booked a flight for our sister at a later date on the same flight. Same result. It seems that Alaska Air is marketing a non-stop flight, but only has 737s, which can't make the flight in any kind of adverse weather. Also, Alaska Air apparently does not have any airplanes equipped to provide in-flight entertainment on the 6-9 hour flights. Despite the efforts of their flight crews, Alaska cannot match the service provided by Hawaiian or Northwest.

ALASKA AIRLINES customer review :  9 January 2010 by Michael Coulson   (Canada)

Vancouver-Portland-Long Beach. We kicked it off with Horizon Airlines occupying our gate a YVR, so our flight to Portland left about an hour late leaving us with less than ten minutes to make our connection to the Alaska flight in Portland. We made it, and so did our luggage, so I commend Alaska staff for putting in that extra effort. Our flight to Long Beach had very friendly staff, was dead on-time, and very smooth. We have flown with Alaska every time we've traveled to California from Vancouver, and our experience is always superb.

ALASKA AIRLINES customer review :  26 November 2009 : by Ram Gopal   (USA)

I flew roundtrip to Orange County from Seattle for a really good price ($200 round trip). Service wise, I believe all airlines offer exactly the same service. Seats were nice and comfy and beverage service was same as in other airlines. On my way back, my flight was delayed by one hour, which meant that I couldn't catch my last bus home when I landed back home in Seattle. I explained my situation to the customer service reps, and with little hesitation, they gave me a taxi voucher to get home. The fact that they gave me a free taxi ride home motivated me to write this review. If not for the delayed flight, a perfect 10 rating for this airline.

ALASKA AIRLINES customer review :  6 November 2009 : by Anthony Hame   (USA)

Economy Class LAX-SEA on AS 737-400. Flight was 100% full, yet service was still very attentive. FA's were cheerful and made sure passengers' needs were met. Seats were comfortable. The inflight magazine was an interesting read. Flight on time.

ALASKA AIRLINES customer review :  1 November 2009 : by M Clarke   (Australia)

MSP-SNA via SEA. There were two sectors to this trip and the service on both were poles apart. The first sector was mediocre. The senior flight attendant was in charge of first class. The service was slow and there seemed to be no real care. Was served a pre lunch drink, followed by lunch. The lunch was just okay. Had to ask for a top up of the first drink. The flight attendant could not wait to take a seat in crew rest and read her magazine. The second sector was wonderful. A flight attendant who loved her job, regular offering of wine, served dinner, the same meal that I was served for lunch. Alaskan should change offerings between lunch and dinner. Flights on time and luggage arrived shortly after. However no priority tags. Overall Alaskan offer an okay product in First, certainly the fare is a lot cheaper than most other carriers.