ALASKA AIRLINES Passenger Reviews and Customer Trip Reports

PAGE 1 2 3

ALASKA AIRLINES customer review :  8 February 2010 by Anne Mihalisin   (USA)

My husband and I recently returned from a nonstop flight from SeaTac to Puerta Vallarta. We booked this trip at the same time with another couple. On the trip down, we paid extra for our luggage and they didn't. On the return trip, neither one of us paid, yet the couple in front of us did. Why is there this inconsistency? On the return trip, the choice of food was announced. However, less than halfway through the cabin, it was also announced that they had sold all the food on the previous flight and there was none available. When my husband complained to the FA about non existent meals being offered, he was told he should have brought a sandwich. Hope that SouthWest will start flying to Mexico.

ALASKA AIRLINES customer review :  25 January 2010 by G Swinbank   (Australia)

Anchorage to Seattle. Full flight with early departure from Anchorage. All staff very attentive and friendly. Cabin staff were like the ones I remember when I was a kid - chatty, effortlessly friendly and made you feel welcome, regardless of class you were flying. Flight was on time, including push-back to allow for de-icing. Seating very comfortable with excellent legroom, better than any airline back home. Look forward to getting back the Alaska or north-west US and using Alaskan Airlines again.

ALASKA AIRLINES customer review :  10 January 2010 by V Thompson   (USA)

Alaska Airlines markets a non-stop flight from Seattle to Kauai. Our flight was re-directed and we had to land in Oakland for re-fueling. We also booked a flight for our sister at a later date on the same flight. Same result. It seems that Alaska Air is marketing a non-stop flight, but only has 737s, which can't make the flight in any kind of adverse weather. Also, Alaska Air apparently does not have any airplanes equipped to provide in-flight entertainment on the 6-9 hour flights. Despite the efforts of their flight crews, Alaska cannot match the service provided by Hawaiian or Northwest.

ALASKA AIRLINES customer review :  9 January 2010 by Michael Coulson   (Canada)

Vancouver-Portland-Long Beach. We kicked it off with Horizon Airlines occupying our gate a YVR, so our flight to Portland left about an hour late leaving us with less than ten minutes to make our connection to the Alaska flight in Portland. We made it, and so did our luggage, so I commend Alaska staff for putting in that extra effort. Our flight to Long Beach had very friendly staff, was dead on-time, and very smooth. We have flown with Alaska every time we've traveled to California from Vancouver, and our experience is always superb.

ALASKA AIRLINES customer review :  26 November 2009 : by Ram Gopal   (USA)

I flew roundtrip to Orange County from Seattle for a really good price ($200 round trip). Service wise, I believe all airlines offer exactly the same service. Seats were nice and comfy and beverage service was same as in other airlines. On my way back, my flight was delayed by one hour, which meant that I couldn't catch my last bus home when I landed back home in Seattle. I explained my situation to the customer service reps, and with little hesitation, they gave me a taxi voucher to get home. The fact that they gave me a free taxi ride home motivated me to write this review. If not for the delayed flight, a perfect 10 rating for this airline.

ALASKA AIRLINES customer review :  6 November 2009 : by Anthony Hame   (USA)

Economy Class LAX-SEA on AS 737-400. Flight was 100% full, yet service was still very attentive. FA's were cheerful and made sure passengers' needs were met. Seats were comfortable. The inflight magazine was an interesting read. Flight on time.

ALASKA AIRLINES customer review :  1 November 2009 : by M Clarke   (Australia)

MSP-SNA via SEA. There were two sectors to this trip and the service on both were poles apart. The first sector was mediocre. The senior flight attendant was in charge of first class. The service was slow and there seemed to be no real care. Was served a pre lunch drink, followed by lunch. The lunch was just okay. Had to ask for a top up of the first drink. The flight attendant could not wait to take a seat in crew rest and read her magazine. The second sector was wonderful. A flight attendant who loved her job, regular offering of wine, served dinner, the same meal that I was served for lunch. Alaskan should change offerings between lunch and dinner. Flights on time and luggage arrived shortly after. However no priority tags. Overall Alaskan offer an okay product in First, certainly the fare is a lot cheaper than most other carriers.

ALASKA AIRLINES customer review :  1 November 2009 : by J Scanlon   (USA)

SEA-BOS-SEA. I fly Alaska several times a year. I usually fly First Class, but because of a family emergency I had to buy a ticket the day of departure, and all they had left was coach. The seat seemed even tighter than I had remembered, and as I was on the aisle in the back I was whacked on the shoulder and/or head each time someone passed to use the lavs. I bought one of the hummus meal snack packs and was quite satisfied. FA's pleasant and visible most of the flight. My return in First was far more comfortable. FA's were very attentive and cheerful. First Class meals on Alaska have declined in quality over the years; nothing like the fresh, tasty seafood I remember in decades past. SeaTac baggage service is once again decent after a year or so of utter chaos. Alaska seems to be variable; I remember one flight when I was in First and a friend in Coach, and while I was treated royally he was treated with incredible rudeness. All in all, I prefer Alaska to most of our other options such as United and Delta, but it's nothing like it used to be.

ALASKA AIRLINES customer review :  24 September 2009 : by D Spencer   (UK)

Seattle to Orange County via SFO first class. All the cabin service consisted of was a drink and nuts. The gum chewing flight attendant didn't even want to make my elderly father a cup of coffee. Alaskan have much to learn from their European competitors.

ALASKA AIRLINES customer review :  18 September 2009 : by S Koenig   (Brazil)

FAI-LAX, with a stop in Anchorage, using frequent flyer miles (just 12,500 miles). Standard airline flight in terms of space and comfort. When we stopped in Anchorage, my wife got off to stretch her legs and see the airport before the attendants told those continuing on to LAX to stay on board. Fortunately, they let me get off (and back on) with her. Dinner selections available for purchase included hamburgers, but those sold out. One attendant seemed to feel sorry for me for missing out on the hamburgers, so when I ordered a beer (some Alaska brew, not Bud), they didn't charge me. Arrived at LAX a few minutes late, but pilot explained that we had had to fly around some thunderstorm activity.

ALASKA AIRLINES customer review :  10 September 2009 : by P Miller  (UK)

PSP-SEA-SFO. What a difference between two flights! First leg from Palm Springs to Seattle was on-time with a friendly crew who took time to interact with everyone. Second leg was delayed for two and a half hours due to ATC, as were all Alaska's flights to SFO that morning, which I could accept - except for the fact that Alaska's two competitors on the same route left without delay. Crew were not at all friendly with scarcely a smile to spare between them. Would certainly fly with Alaska again.

ALASKA AIRLINES customer review :  8 September 2009 : by A Lennick  (USA)

We travel on Alaska Airlines often and always had fine service. In August on a flight we encountered some difficulties that started with a flight delay due to a mechanical issue, but the folks from Alaska were wonderful and customer service was great. They offered customer care above and beyond. Other airlines (namely Delta) would do well to pay attention to Alaska's policies on how to treat customers and they would have happy returning customers as well.