Alaska Airlines Passenger Reviews and Alaska Airlines Customer Trip Reports

My flight from Honolulu to San Jose was delayed 2.5 hours today, which made me miss my connecting flight to Atlanta. They then told me there were no flight tonight to the east coast, yet while I was sitting with an employee waiting for new boarding passes for tomorrow, a flight to New York was boarding right next to me. Not a full flight either! They changed my flight, but then brought me outside to wait for a shuttle to a hotel. I was left on the curb with 5 suitcases and a duffel bag and waited an hour. I finally called the hotel and they told me the shuttle had stopped running at midnight. I ended up having to take a taxi to the hotel. The next day when I was boarding my new flight, I had to pay to check my bags again. All in all I paid 60$ extra for re checking my bags, a 15 dollar cab, and absolutely no sleep. They had absolutely horrible customer service and late flights.

After a very unsatisfying flight on Delta from ATL to SEA, it was a privilege to board our Alaska Airlines flight to ANC. Not only the extra legroom and comfort of the aircraft but the excellent cabin crew made me forget the horrible service Delta had just delivered.

Round trip SAN/PVR, April 4-12. Alaska's first is more of a "light first". Seats and legroom just so so. Same pasta dish on both legs served along side a small salad. No roll, butter or dessert. Flight attendants on both legs were great, they seemed embarrassed about the meal quality but kept drinks flowing and were very pleasant. Both flights on time. Travelled on BA award tickets.

ANC to RNO with stop in SEA. I must admit that I was pleased with Alaska and Horizon Air in both directions. I flew their 737/8 on the way down and the 900 model on return. Planes were clean, service was much better than I have had in the past. If they keep it up I may end up with them again soon. Good job and a decent price for what I received.

I flew from SEA to PHX, the flight was great, the ground staff and inflight staff very accommodating. They give out free snacks and a choice to purchase a inflight meal/snack. I will be flying Alaska Airlines again.

We travelled overnight from Seattle to Orlando and were seated in the very back row of the plane. These seats are hard up against the back wall of the plane and do not recline. It was a most uncomfortable trip I can remember and would definitely recommend avoiding travelling with Alaskan Air.

I flew to Las Vegas March 29th and returned April 1. First class round-trip $777. Service down was slow and we were served a cheese platter. Not a significant midday meal but it was sufficient. Returning was worse. Nearly an hour before cocktails were delivered. We were not served the cheese platter. We were served hot pasta in cheese sauce on a sad looking salad bed. I asked the Flight Attendant for the cheese platter instead as I heard them offering it to the coach passengers. She advised that I would have to pay for it. She was rude and smug. Apparently I can drink you dry of scotch but have to pay additional for a decent meal. In addition, after being served our drinks, another Flight Attendant came up to us and asked if we wanted our pretzel bags as they did not have enough to serve coach. I have been flying Alaska Airlines since 1973. This is the worst service I have received coach or first class. Flying 1st class is more than a wider seat. It represents a gracious and superior attention to the passengers for which a premium is being paid.

Shuttle flight from Seattle to Portland and we missed the original connection as our international flight was late. AS couldn't have done more to help us and got us on the standby list, on loaded and even sat together. Quick flight, friendly crew and always my first choice for us domestic flights.

Flew from Anchorage to Seattle with a seat on a plane from Seattle to Vegas. The weather was bad in Anchorage but the pilot assured us we'd make our connections. Got to the gate in Vegas 21 minutes before the flight was set to leave. The Las Vegas crew was alerted that 45 of us from the Anchorage plane were bound for Vegas. The gate agent would not let us on the plane. Smiled smugly and said sorry. We all went to the customer service centre where a man told us we were lucky to get seats on the 9.35 flight. While I was at customer service I noticed the Vegas plane was still at the gate - 20 minutes later. I paid almost $1800 for this experience. Clearly Alaska Airlines isn't interested in customer service.

DCA-LAX on a 737-800. Plane pushed back from the gate 15 minutes before scheduled departure time and was in the air right on time (I can't remember the last time this has happened). Aircraft was very clean and the leather seats were very comfortable. The crew did 3 drink runs and we received plenty of updates from the flight deck which I always appreciate. Will definitely consider flying them again since they have a codeshare agreement with American Airlines.

Seattle to Maui return. Planes departed on time and arrived slightly early both ways. Baggage was already waiting for us when we arrived in claim area. Attendants were very courteous and pleasant. Food purchased was just fine-deli pack. I usually travel Alaska if possible and have not had anything to complain about. They have always departed on time and done a good job!

SFO-SJD return. The flight to Los Cabos left and arrived on time, the return flight left half an hour early, but was required to circle SFO for almost as long before landing. Snacks on the 2hr 40min flights were edible, nothing more. FAs were attentive. Seats were comfortable, but legroom was as tight as any I've experienced in a first class (or business class) cabin. Alaska now departs from the new SJD terminal, it lacks some of the features - dining options in particular - that made the "old" one a pleasant place to await boarding.

First class KOA-PDX. Flight was on time. Seats fine. Food fine. In-flight entertainment (individual hand- held devices) fine. Nothing spectacular, but we had no complaints. We chose Alaska over Hawaiian because it was fully refundable in first class, and also non-stop from Kona to Portland, where as Hawaiian was not unless you purchased a much more expensive ticket.

Staff indifferent and rude. We had a 4 hour delay from Kona to Portland, and they offered no inflight freebies to compensate. Going to Maui, they kept serving alcohol to passengers that were drunk.

Alaska Air has a bad reputation because of frequent flight delays. We weren't surprised when our flight was delayed several hours in Kelowna, BC, on Feb 22nd. We then missed our connections in Seattle and in Portland to Maui, Hawaii. After all the delays, we were looking forward to finally boarding our flight to Maui and sitting in our first class seats for which we had paid a lot of extra money. What a disappointment! It was an old, dirty plane with the most uncomfortable seats we have ever experienced. The seats were old and worn and lacked cushioning. To top it off, the backs reclined only about 5 degrees. The inflight entertainment was of such poor quality, we couldn't use it - the audio and screen were awful. We are vegetarians and Alaska Air only offers fish and chicken. The good thing about the flight were the flight attendants, who were pleasant and cheerful. We arrived in Maui, and because of all the delays we were up 24 hours before being able to finally get to bed. So, all in all, we were not happy customers. Alaska needs to improve their planes and give much more thought to passenger comfort and service. We have been to Hawaii 20+ times on other airlines and never had such an uncomfortable flight as on Alaska.

I recently flew round-trip from Boston to Seattle on Alaska Airlines. I was happy that we: 1) arrived safely 2) arrived on-time. I didn't check a bag so cannot rate their handling of my luggage. I was surprised to learn that, even on longer haul flights, in-flight entertainment was not complimentary as it is on other airlines. In addition, the food offerings had no hot meal suitable for a vegetarian at any meal. My seat on the flight to SEA was very uncomfortable, but adequate on the return flight. Alaska Airlines got the major points right but there's plenty of room for improvement!

LAX-SJD-LAX, Feb 15, First Class. What a disappointing experience. We purchased (not upgraded or miles) first class tickets to Cabo expecting a lot more. The first class seat pitch was awful in rows 2 and 3. Very cramped! Forget it if the person in front of you leans back at all. It also appears that the 3rd (and last row of 1st) has minimal seat recline. The condition of the seats : The leather was very distressed, marked up and very worn. When we boarded at Cabo for the return flight to LAX there were crumbs all over the seats and floor. The food (both ways): a chicken sandwich with a single tomato slice, some orzo and a piece of chocolate. Not even packets of salt and pepper accompanied the trays. I'd say this product is an embarrassment to this airline.

Flight was late on both legs of round trip. The food advertised was not available and what was available they ran out of so we could not feed our 3 yrs old. When my husband complained the flight attendant happened to find something. There should be enough food for the passengers especially when you're landing at 10.30pm.

The day we were to depart was a bad weather day for the North Eastern part of the country and the aircraft we were to take from Reagan International was delayed due to weather. When we arrived at the airport shortly before the flight I received a call regarding this delay. When we finally go to the ticket counter the agent informed us that we would more than likely miss our connecting flight and they wanted us to depart from Dulles. After speaking to the customer service agent, we were informed of the situation and they would pay for a taxi to get to Dulles, send our bags and upgrade us on the United flight to first class. We got to Dulles with time to spare, boarded our flight and got to California early enough to get a good nights rest before catching our connection. End result, we arrived to our destination refreshed on time and ready. Our luggage arrived with us as well.

DCA-SEA, Dec 24, Y class. Orderly bordering and flight left on time (it helped that DCA was practically empty at 5pm on Christmas eve). Seats clean and definitely provided more legroom than my United flight a few weeks later. Service efficient but nothing extraordinary. Solid and consistent performance.

Just flew from Vancouver to San Diego via LAX with Alaska. 2nd segment was with a Delta Regional operating for Alaska. My bag, which was checked through, did not arrive. Airport rep said it was the 3rd day in a row this had happened on the Vancouver flight. When I called Alaska to find out why this known problem was not addressed and why I was the third day victim, the rep kept trying to tell me it was Delta's fault and then hung up on me.

BLI to HNL on 26 December 2012. Alaska's in-flight staff were excellent on this flight. Three beverage services and free mai tai's before landing. The rented Digiplayer was delivered promptly after take-off. Staff were all very cheerful and did their best to make our flight enjoyable. Excellent work.

Excellent flight on new 739-900ER yesterday (AS 109) from SEA to ANC. Excellent crew and great service, all in light on a very bumpy flight due to strong winds along the route. Last few flights on AS have really been good with on time departures and arrivals.

I have been sitting in Calgary airport for 4 hours with little communication from the staff as to what is going on. First they have us board the plane, and the plane is not even functioning. Then they have us sit on the plane for over an hour before telling us what is going on. Then finally they instruct everyone to get off the plane and wait. And wait. And still waiting. Finally an hour later they board us again saying everything is repaired and we are ready to go. Oh but wait, we are still sitting here waiting, with no communication from the flight team. I will never fly them again.

I flew from DFW to Seattle, then on to Honolulu. Interior of the planes are shabby and worn. Seats are hard and narrow with minimum recline. No pillows, blankets or footrests. FA tossed a bag of mixed nuts toward my hubby by the window seat, couldn't she have handed it to him?

I started flying another airline about 2 years ago, but today decided to give Alaska another chance. I was sorely disappointed. The ticketing agents, greeted me with frowns and a cold mechanical demeanour. The woman managing the line was condescending and seemed irritated with everyone. When I boarded, I found my seat, 3-A, to not fully recline. The amount of leg room wasn't enough to cross my leg at the ankle, and the general appearance was worn out and dirty. Once we were in the air, the man in front of me reclined, and I was no longer able to reach my bag under the seat. Now I would expect this in a coach seat, but again, they're calling this first class. I was served a lacklustre, although well presented breakfast of eggs with tomato and asparagus, a potato cake and fresh (ish) fruit. The flight attendant in my cabin was prompt and polite, but the announcement about Alaska air credit cards droned on for what seemed like an eternity. Alaska built a reputation with exceptional customer service and a clean, well maintained fleet of aircraft. Today, booth there workforce and equipment seems to be in need of a serious overhaul.

I fly Alaska a lot - MVP Gold for several consecutive years. I maintain this status mainly through partner airline miles. The main reason I stick with Alaska is that they have direct flights to two of my primary destinations from SEA where other airlines have stops in between. Service on Alaska is wildly variable. One flight will be the best service I can remember and the very next flight will be painful and unpleasant. So - if you are lucky and get a newer aircraft and a good crew, you are good to go. If, on the other hand, you get one of the worn-out planes and/or a crew that couldn't care less if you were there or not.

Flew from SFO to Seattle, Seattle to LA and then Seattle to SFO. Check in and boarding was seamless - for each flight we departed either on time or ahead of the scheduled departure time and luggage was always ready to be picked up within 20 mins of exiting the aircraft. Flight crew are friendly. Will fly with them again.

SFO to Seattle. Printed my boarding pass and was waiting to board my late night flight back to Seattle which was delayed by 3 hours. When I checked my options for changing the flight, I was told its a non refundable ticket and to change was $100. Staff do not appear trained to be polite and offer service. We waited for passengers from a connecting flight to arrive, this consumed another 30 minutes.

I choose Alaska over United on my flights from LAX to PDX or SEA because they fly 737 and not commuters and offer a better Coach product than United. Crew seems happy to be there and they have hot food to purchase with good coffee! Having Wifi is a plus as well.

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