ALASKA AIRLINES review :  29 June 2009 : by Ian Henderson  (UK)

Seattle - Honolulu return. In seat 1C in both directions. Morning out had a reasonable breakfast served by reasonably enthusiastic staff. Plenty of drinks offered. Digiplayer worked well but range of movies is limited where return flight taken within five days. Also noticed absence of pillows and blankets due to swine flu. Food on return flight - dinner - was very good with crew taking some 90+ minutes to get through the three courses. Welcome on a 5hr 30min flight to pass the time. The wall rug is a little dated but is aimed at Alaskan art quaint. Seats OK for US domestic First and overall experience very good. The oddest feature was the Biblical text included on each meal tray - an Alaskan Airlines speciality? Alaska have just announced an increase to double daily frequency on this route - an advantage of a 737.

ALASKA AIRLINES review :  23 June 2009 : by B Parker  (New Zealand)

LAX-SEA-BLI. Flown this route fairly frequently, and service is pretty much the same every time. Not great, but not horrible either. LA check-in done via kiosk, and very easy, however I could not drop off my bag as my flight did not depart for over four hours. Staff were pleasant though. LAX to SEA was packed full. Crew average, they seemed to spend a lot more time chatting to crew seated in the exit row, than with paying passengers. SEA to BLI, short flight on Q400, water served by friendly flight attendants.

ALASKA AIRLINES review :  15 June 2009 : by H Dang  (Canada)

Seattle to Lihue, Kauai return, first class. Service and food was good, considering a poor first-class flight we had from Seattle to Puerto Vallarta with Alaska in the recent past. Alaska should really consider removing that awful carpet/tapestry wall decor from their planes as it looks dated, and on our return flight, we sat in row one - it was piled and dirty. The plane was clean, though in the past on different flights, as mentioned by a previous reviewer, we have noticed dirty tables and crumbs in seats. It was announced that pillows and blankets were not available due to "The Swine Flu" - which obviously means the blankets are not cleaned nor obviously disposable pillows disposed of between passengers. I will make note to bring my own now. Entertainment was good and via digeplayer, and though appreciated, most airlines have moved to back-of-the-seat screens for free. The digeplayer was free for first-class passengers, but the people in economy had to pay. Food was pretty decent quantity and quality. Drinks offered frequently, and all flight attendants professional and pleasant. The food was quite a surprise as we were offered a sandwich that was 3" by 3" on a past first-class flight; in view of this we had brought extra food, which was not needed this time. Perhaps enough people have complained that Alaska is rethinking to give decent meals to first-class

ALASKA AIRLINES review : 28 April 2009 : by G Winters

Customer Rating : 1/5

PDX-Kona via Seattle return. This recent trip reaffirms my belief that Alaska Airlines offers the worst first class experience of any major carrier. SEA-Kona outbound was a 9AM departure with a menu card and warm 6oz bottle of water waiting at the seat. There were two honeymooning couples in First and when they asked for a class of champagne while waiting for departure, an FA told them that "Liquor served on the ground is illegal." I nicely imformed the FA that pre-departure cocktails are legal and that every other carrier offers them and she told me, loud enough for other Pax to hear, that I should mind my own business and not to tell her how to do her job ! After takeoff Digiplayers were passed out and I tried the "Island Omlette," which was pretty nasty. After another hour or so, the narrow seats became really uncomfortable and the above-mentioned FA must have decided that everyone in First was drunk because she disappeared and drinks went unfilled until an FA from Main Cabin came up and handed out refills. After that, all 16 of us in First discovered that the only way to get a drink was to ring the call button. Mercifully, the flight landed in Kona 20 minutes early. The return was only slightly better - a more pleasant but slow-motion FA took 20 minutes to mix a drink and the pineapple chicken served for lunch was watery and tasteless. Seats no better on this leg. No power outlets on any Alaska planes but the brag about offering Internet. Since most laptops last less than 2 hours on battery power, this was not well thought out. United, Hawaiian, even AA offer a better experience. A final note: several of us on the outbound SEA- Kona flight contacted Alaska Airlines about the less-than-stellar service and received a reply that when the FA was asked about the flight, she commented that everyone in First Class appeared to be intoxicated !

ALASKA AIRLINES review : 24 April 2009 : by Karl Shivero

Customer Rating : 4/5

LAX-YVR. Flew economy. Served with free soft drinks and snacks on board. The cabin crew were excellent, really friendly, humorous and welcoming.

ALASKA AIRLINES review : 26 March 2009 : by Paul Browne

Customer Rating : 4/5

YVR-ZIH via LAX and return in Economy. In these interesting times, you'd never know they existed when travelling with this airline. All sectors full, with pleasant, efficient cabin crew. Outbound from YVR we were delayed an hour due to a "faulty light" but the flight deck kept us well informed. Our connection was very tight at LAX but adjoining gates helped. The Food For Purchase is a double edged sword. Stay away from the "Anytime Picnic Pack" - very scary! And the Delicato Chardonnay should never have made it's way into a bottle never mind onboard an aircraft - just awful! However, on the other hand, we were pleasantly surprised by the $5 cheeseburger! Punctuality was good in general with Alaska happy to depart early if everyone onboard allowing for a couple of early arrivals. Before we took this trip I had read several negative reviews and so was not expecting a lot. In fact, the only complaint I would make is that Alaska has started to "sell" their credit card and all its perks onboard. At full volume! Not only was it too loud, it was really irritating - in a Ryanair kinda way. Come on AS, you are a classier outfit than that! However, overall the result was that the combination of good prices, pleasant onboard service, and the fact we got to our destinations with no drama means we will return and fly Alaska.

ALASKA AIRLINES review : 9 February 2009 : by Peter Pomeranze

Customer Rating : 3/5

Kona-Seattle First Class A comfortable, hospitable service by today's lowered standards and expectations. Friendly staff, decent lunch and acceptable entertainment via digeplayer. The flight was operated by a B737-800 in reasonable shape inside and out. The real minus is the check-in handled by United and a ratty boarding area in need of organization.

ALASKA AIRLINES review : 9 January 2009 : by G Hillier

Customer Rating : 2/5

PDX-BOS return in First. This cross-country trip proved to me that Alaska Airlines offers the worst first class of any domestic airline. The 737-800 simply doesn't offer enough room to be comfortable. Don't even think about expecting a predeparture drink - they give you a warm 6oz bottle of water - period. The eastbound trip left at 700am and I was pleased to see a printed menu card. Sadly, the eggs benedict I ordered was cold, tasteless, and the congealed sauce looked and tasted nasty. I asked for the other option, an omlette, but was told there were no extras. I gave up on eating and decided to drink but my requests for a refill were met with attitude. The Digiplayer is nice, but a better option would be the installation of power outlets - sorely missing on all of Alaska's planes. The return trip was a coup de grace: a 6 hour trip on the same cramped plane that was under-catered. They ran out of rolls, butter, hot towels, but thankfully not wine. A middling salmon appetizer was passed out and then 20 minutes later the FA came by with "dressing." She was met with "you are too late Maam" and her bad attitude got worse. My pork roast was mushy and tasteless. At least the ice cream sundae was passable. Considering that Alaska used to be a "class act" their recent decline in service is alarming.

ALASKA AIRLINES review : 18 December 2008 : by Brandon Bachman

Customer Rating : 4/5

ANC to HNL on a 737-800 in Coach. I reserved a DigEplayer online and it was a very nice inflight entertainment, with nine full length movies, 10-15 TV show episodes, 7 kids cartoons, Hawaii and Alaska information, and other Alaska Airlines info. For the meal, they served a nice Hawaiian style chicken and rice with vegetables, and you could also get a snack pack. They offered a comfy Coach class with blankets and pillows and nice leather seats.

ALASKA AIRLINES review : 16 October 2008 : by Gary Greene

Customer Rating : 3/5

SFO-PVR-SFO. I notice a familiar theme here. We flew First Class and were very disappointed in the food (or lack of) and the absence of even the most basic entertainment options. On the plus side the flight was smooth and on time and FAs were pleasant and the drinks were free-flowing. I guess they figure if you get drunk enough you won't notice the dirty seats and the broken tables. This is what air travel has become!

ALASKA AIRLINES review : 13 October 2008 : by G Hillier

Customer Rating : 4/5

PDX-JNU-PDX via Seattle. PDX-SEA connections on Horizon Air planes that are small but the FA's on these flights always seem to be in a great mood. SEA-JNU in First Class on 737-800 in both directions. I agree with other comments that Alaska's first class service has slipped. For many years on this route you would receive a hearty meal but the "lunch" service was a turkey sandwich and pretzels. The "snack" on the return was cheese and crackers ! But at least the plane was clean, the FA's excellent, and drinks free flowing.

ALASKA AIRLINES review : 6 October 2008 : by Audrey Edison

Customer Rating : 1/5

Flew PS to SEA via SF First Class. The ticket agent that was a supervisor (PS) was arrogant, the crew cranky and unhelpful. My husband and I were unable to book seats together; the crew wouldn't ask a fellow passenger to consider a change of seat. The return flight was delayed in Portland for 3 hours. When we were able to board, plane was filthy, crew indifferent; and the most foul odor emanating from the lav. The 'meal' offered was barely edible and they ran out of wine 20 minutes into the flight. Alaska leaves much to be desired these days. Save your money, book coach-they never seem to run out of the booze you have to pay for?

ALASKA AIRLINES review : 4 October 2008 : by B Parker

Customer Rating : 5/5

LAX-SEA-BLI return. Flight to Seattle delayed 30 minutes, but made up some time in the air. Crew fantastic as always, generous seat pitch on 737-400. Dash 8 400 Seattle to Bellingham, smooth, fast, and quiet. Return flights also very good. Service is meager, however that is the standard for all US airlines today. At least the crew are always friendly and aircraft comfortable, which is more important than inflight service offerings. Online check-in made the airport experience a breeze.

ALASKA AIRLINES review : 19 September 2008 : by J Moreland

Customer Rating : 2/5

Recently flew Alaska on 3 roundtrips (First Class) and have been increasingly disappointed with the cleanliness of the plane and the food offered. The service was fine and the people were pleasant. However, the seats need to be vacuumed out and wiped off and the trays should be wiped down between flights, not sticky with beverage rings and crumbs still on them. Also, the food is simply unacceptable. I would rather pay more and get something edible and substantial, but that option is not yet available. On a 3.5 hour flight from Texas over dinner hour I was asked if I would like a salad. I thought it was the starter to the dinner meal, and I said yes. I got a small salad on a dessert size plate (nice china, though) that consisted of some mixed greens and 2 cherry tomatoes with 2 slices of hot lunchmeat roast beef on the top of it. On the tray was a fancy linen napkin, silverware, a Seattles Best Coffee piece of chocolate, and a single tablespoon sized cup of peppercorn dressing. The hot lunchmeat had wilted the lettuce. I was going to pass on it and just eat the main entree, and I was shocked when the attendant came back and asked me if there was a problem with my "dinner" since I was not eating it. When I realized that was all I was going to receive I ate the 2 tomatoes, the lunchmeat, and the chocolate. It was like a bad joke. This food was served in such a fancy manner and the greens were unusual and probably expensive, though the portion was miniscule. After paying the costs for First Class I expect to receive a decent snack that will tide you over to the next airport. At the very least, they should have a second option that you can pay for that would give you something decent to eat. I would be willing to pay another $10 or $15 for a meal that was edible and filling.

ALASKA AIRLINES review : 14 September 2008 : by R Breed

Customer Rating : 2/5

SEA - BOS first class. I was in a bulkhead seat which allows one to put one's feet up (even though it's crude). The attendant did a lottery for the food, as he knew that there weren't enough meals of either kind for everyone. I was #12, despite being in left aisle, 1c. The options were french toast v three cheese omelette with apple sausage and potatoes. I received the latter. No cheese taste. Inedible, really, only outshadowed by the potatoes and the sausage. Just awful.

ALASKA AIRLINES review : 7 September 2008 : by A Paragoso

Customer Rating : 4/5

First class SFO to SEA. Legroom in bulkhead first class seats leave something to be desired. The service was very good for a flight under 2 hours. The breakfast was adequate for a short flight. I was pleasantly surprised that the meal was served on china! Very nice touch. Cabin attendant in first class was very friendly, attentive and professional.

ALASKA AIRLINES review : 21 August 2008 : by Streb Lovell

Customer Rating : 4/5

PSP-SEA in first class. Skimpy selection of snacks for a flight over two hours, and seats a little worn. The drinks kept flowing, however. The staff was great and the flight was on time.

ALASKA AIRLINES review : 16 August 2008 : by B Bachman

Customer Rating : 4/5

I live in Alaska and almost always use Alaska Airlines. They have relatively clean seats but have dirty seat pockets as with all airlines. Everything looked pretty old but comfortable leather seats. On almost all flights, you can purchase a Picnic Pack containing a healthy selection of snacks for $5. You can rent a DigePlayer for entertainment on a very limited amount of flights, so I recommend bringing some sort of entertainment with you. I have only sat in Coach Class and it is actually pretty comfy. They serve a complimentary drink and small snack (and you can purchase a picnic snack pack on all flights and a meal on long flights) and on a short flight from Seattle to Juneau, they served water before takeoff, and passed the beverage cart twice, so I think they serve pretty well. I find Alaska Airlines very convenient.

ALASKA AIRLINES review : 10 June 2008 : by Don Brunmeier

Customer Rating : 4/5

SFO to SEA nonstop first class. I've flown several times on Alaska, always first class and always seat 1A. The flight attendants are friendly and entertaining. On this particular flight they served breakfast and a major improvement in food quality. Luggage was already popping out the chute in baggage claim when I got there.

ALASKA AIRLINES review : 23 May 2008 : by G Cueto

Customer Rating : 4/5

SEA-EWR Y class. Boarding commenced 40 min before departure. The plane was clean and seats were new leather seats with adjustable headrests. IFE consisted of a $10 Digital E-player rental - the player was loaded with several movies, TV shows and music - and this could be split between two passengers. Flight crew friendly and efficient. They carried out several rounds of beverage service. Despite a full plane, this was one of the better domestic flights I've taken in years.

ALASKA AIRLINES review : 5 May 2008 : by P Vollmer

Customer Rating : 5/5

LAX-DCA First Class. Service was excellent, wines and food better than the big US carriers. The flight attendants were professional. The seat very comfortable. Board Room Lounge in LAX was excellent, free Wi_FI, free drinks and a good selection of snacks.

ALASKA AIRLINES review : 27 April 2008 : by S Koenig

Customer Rating : 4/5

LAX-DCA. Only airline flying non-stop LAX to Washington National Price a bit higher than on those airlines offering connecting service. Service not great, but not bad. At least we got little bags of snack mix. "Meals" for sale for $5 (my wife said her turkey sandwich was still frozen in the middle). No in-flight films per se, but portable DVD players with a limited selection of videos, films, etc. for rent for $10 (we passed). Plane clean.

ALASKA AIRLINES review : 4 March 2008 : by H Dang

Customer Rating : 4/5

First Class Seattle to Puerto Vallarta. Cabin crew fairly friendly, but unprofessional, one attendant in the First Class cabin not very discreetly phoning another attendant in the back to gossip about a passenger that caused a slight snafu in the front. Lunch was a small green salad and a turkey sandwich which was 2"x4" - about the size of a toddler meal. Sandwich tasty but tiny. No other snacks offered, and when my husband asked for another sandwich was told there were no extras, and no offer of any other food. Seriously considered buying a large $5.00 sandwich offered to economy class as we would not be landing until 3:00 pm. Very disappointed as we feel we should have had more food options, after paying for first class. They kept the drinks coming, I guess to divert the fact that they didn't have any other food for first class passengers. Plane was clean, but looked dated. Overall, service was very good, leg room very good, but the reclining function in my seat was broken. Flight attendant was apologetic, but understandably, could do nothing. No digEplayer, which I feel should be on all first class flights, especially as ours was approx. 4 hours. Will fly them again, but overall first class service is much better NYC to Seattle.