Alaska Airlines Passenger Reviews and Alaska Airlines Customer Trip Reports

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ALASKA AIRLINES customer review :  16 August 2010 by Roy Brown   (USA)

Due to booking a flight with Delta which sold the seats on Alaska, beware. Alaska does not honour your original seats even though you resubmit and get confirmation of seat assignments. We had bought tickets for row 10 for my wife and I - Alaska decided to leave me in row 10 and at first had my wife in row 22, then row 28, after complaining the lady at the Kiosk put both of us in row 30 - the very rear. They do not seem to care much about customer relations. The flight was OK - on time etc.

ALASKA AIRLINES customer review :  29 July 2010 by George Nolta   (USA)

Coming back from Maui to Sacramento, we were able to buy a 1st class upgrade for $100 each. It was a pleasure to have the improved room and service of first class. The counter staff at the Maui airport were extremely helpful and courteous. The food and service were great, compared to traveling in coach. We feel we had a great value.

ALASKA AIRLINES customer review :  12 July 2010 by G Hillier   (USA)

BOS-PDX, B737-800 First Class. As soon as I was shoe-horned into my seat I was reminded that Alaska's first class has the smallest pitch and narrowest seat of any domestic carrier. The plane, although new, was dirty and the front Lav smelled. FA handed out small bottles of unchilled water and when I asked for a glass of wine, it was refused until after take-off. Menu cards handed out for the 6-hour Transcon trip, dinner was a seafood appetizer, choice of pasta or chicken and a brownie sundae. I chose the chicken, which looked and tasted like a bad coach meal from the 1980's. The greasy potato side failed to impress and the wine, when finally delivered, was terrible. Only the dessert was good. I was initially impressed by the efficient FA until I realized that she was only hurrying so that she could disappear after the meal service. Drinks dried up until the call button was rung several times. Digiplayer was a nice idea, but the programming was limited. Worst of all is Alaska's steadfast refusal to add power outlets. In today's travel climate, this is unacceptable. Finally after six long hours cramped in Alaska's miserable seats, we landed in PDX. Ironically, I was more exhausted from this flight than had I connected through DFW on AA.

ALASKA AIRLINES customer review :  10 June 2010 by Charles Kim   (USA)

Small bombardier plane Long Beach to Seattle. Leg space inadequate as they felt pressed against seat with no mobility to move legs freely, however on the plus side, the cabin crew were welcoming and friendly which added nicely to the cramped flight experience. There was no entertainment as it was a short flight of only two hours. All in all, flying Alaska Airlines was great value for money.

ALASKA AIRLINES customer review :  16 April 2010 by M Auerbach   (USA)

I had a short flight Portland to Vancouver, from where I was connecting on to a trans-Pacific flight to Hong Kong. Arriving at the airport in Portland, the gate agent advised that the Alaska flight was canceled because of mechanical problems, adding that Alaska had put me on a flight to Seattle, followed by another to Vancouver. Being concerned about making my connection, I asked that Alaska Air notify Cathay Pacific, on whose flight I was connecting in Vancouver. Alaska came through, twice calling Cathay to notify them of my possible late arrival, so that upon arrival in Vancouver a Cathay Pacific Rep met me at the gate, escorted me through customs and on to its departing gate. Excellent customer service by Alaska Airlines saved the day here.

ALASKA AIRLINES customer review :  7 April 2010 by G Cueto   (USA)

Newark to Seattle in First Class and return in Y class. Planes are clean both ways, service in F class is attentive and adequate in Y class, leather seats in Y class are more comfortable than the seats on legacy carriers (Delta, AA, UA). Boarding process is orderly and quick. Food in First class was a bit of a joke - quality was comparable to a bad economy-class meal on an international flight (albeit with better presentation), and portions were very small. That said, Alaska flight attendants did numerous drink runs and trash collections, and kept passengers comfortable. I feel that the handheld DigEPlayer, which plays 6-8 movies for a rental fee of $12, is a good value. I did not try the meal-for-purchase option in Y so I can't comment on the selection or the quality. Alaska is better than AA or Delta on the New York-Seattle route.

ALASKA AIRLINES customer review :  10 March 2010 by Norm Singer   (Canada)

PVR-LAX. Arrived in Vallarta airport with 3.5 hours to spare and needed every second of it. Six lines with 20 people each, all was going fine until 4 of the 6 attendants disappeared. One kiosk dealt only with problem cases leaving one attendant to deal with 5 lines. On top of that, it took so long that people arriving late were moved ahead of those already waiting -- apparently the secret to Alaska is "Arrive late and go to the front of the line". Also ran out of food on the flight down. Not much control of oversized carry-ons either. Will never use Alaska again.

ALASKA AIRLINES customer review :  18 February 2010 by Terry LaBrue   (USA)

SEA-LIH-SEA My wife and I have flown AS regularly for the past decade. With the expansion of the airline service to Hawaii-- and especially Kauai-- from Seattle, the service has taken a nosedive. While it is nearly impossible to score Mileage Plan seats on the Hawaiian flights, (lots of AS employees on board) it's also impossible to get an upgrade or be seated in an exit row. Flying the 737-800s on a 5-6 hour flight is physically difficult and with the FA attention and service at an all-time low level, I'm seriously considering Hawaiian Airlines that flies larger aircraft, offers hot meals, pillows and blankets. Last year we flew first class and suffered two of the most inattentive FAs I've ever experienced on on AS. On the red- eye segment back from Lihue, the first-class FA told us as we were approaching SEATAC that the breakfast service would not be offered "so you could sleep longer." How she ever came to the conclusion that I wished to forego my promised breakfast without asking is the height of insensitivity - with the knowledge that I would make another flight segment and would not have time to pick up anything at SEATAC! We flew to LIH/Hawaii this past week, returning on 2/14 and had two "bad-attitude sistas" (Karen and Jean) for flight attendants. After almost an hour and a half in the air, the FAs started the drink service. I requested a martini and was told: "We don't have martinis." FA shot me a drop-dead look when I asked if she could go to the first class section (we were only in row 11) because I know (from ample experience) AS does have gin, vermouth and olives there. She would only sell me a gin on the rocks and pushed the cart away when I repeated my request for vermouth. Alaska has traditionally been the best choice on the West Coast but after about a dozen straight encounters with poor in-flight service, I'm canceling my AS / B of A credit card and switching to Virgin America. For NYC, Jet Blue or United are a better choice. There's no use in building miles with an airline frequent flier program that I can't redeem miles on; that increased the companion fare to $99, and dropped the Boardroom pass and now flies without pillows or blankets. Why bother with an airline that recognize my loyalty and shows it doesn't want my future business. Alaska is only skating on its previous good will. They are headed to a bumpy landing.

ALASKA AIRLINES customer review :  15 February 2010 by D Higgins   (USA)

BIL-ANC return. I've flown AS once or twice a month for almost 30 years. Reading the reviews of others about the AS 1st-class experience, I would have to agree that the airline has slipped significantly over the past 5 or 6 years. There seems to be a terrible indifference by the FA's to the needs of the passenger. Even when the FA's were working without a contract in the early 90's and threatening strikes, they were extremely attentive to the passenger. Alaska is resting on its laurels earned through decades of hard work and great service across all aspects of the flying experience. The past decade has seen a terrible decline (to be fair, across airlines in general) in their customer service.

ALASKA AIRLINES customer review :  10 February 2010 by Marilyn Gray   (USA)

My husband and I recently traveled to Puerto Valharta Mexico on a Alaska non-stop out of Seattle. We had our travel agent pre-order a wheel chair as my husband is disabled and cannot walk distances or stand at length. We got superb service from Alaska during the whole process. We were treated wonderfully and with respect. Our friends were able to help us as well, and were included in the process. We cannot speak highly enough about the treatment we received from Alaska Airlines, and will feel comfortable to travel again. Alaska helped us enjoy a long wished for trip and made us realize we can go again and not worry about disabilities!

ALASKA AIRLINES customer review :  8 February 2010 by Anne Mihalisin   (USA)

My husband and I recently returned from a nonstop flight from SeaTac to Puerta Vallarta. We booked this trip at the same time with another couple. On the trip down, we paid extra for our luggage and they didn't. On the return trip, neither one of us paid, yet the couple in front of us did. Why is there this inconsistency? On the return trip, the choice of food was announced. However, less than halfway through the cabin, it was also announced that they had sold all the food on the previous flight and there was none available. When my husband complained to the FA about non existent meals being offered, he was told he should have brought a sandwich. Hope that SouthWest will start flying to Mexico.