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ALASKA AIRLINES Passenger Reviews and Passenger Trip Reports |
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ALASKA AIRLINES review : 6 November 2009 : by Anthony Hame (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Economy Class LAX-SEA on AS 737-400. Flight was 100% full, yet service was still very
attentive. FA's were cheerful and made sure passengers' needs were met. Seats were
comfortable. The inflight magazine was an interesting read. Flight on time.
ALASKA AIRLINES review : 1 November 2009 : by M Clarke (Australia)
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Trip Rating : 5/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
MSP-SNA via SEA. There were two sectors to this trip and the service on both were poles apart.
The first sector was mediocre. The senior flight attendant was in charge of first class. The
service was slow and there seemed to be no real care. Was served a pre lunch drink, followed
by lunch. The lunch was just okay. Had to ask for a top up of the first drink. The flight
attendant could not wait to take a seat in crew rest and read her magazine. The second sector
was wonderful. A flight attendant who loved her job, regular offering of wine, served dinner,
the same meal that I was served for lunch. Alaskan should change offerings between lunch and
dinner. Flights on time and luggage arrived shortly after. However no priority tags. Overall
Alaskan offer an okay product in First, certainly the fare is a lot cheaper than most other
carriers.
ALASKA AIRLINES review : 1 November 2009 : by J Scanlon (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
SEA-BOS-SEA. I fly Alaska several times a year. I usually fly First Class, but because of a
family emergency I had to buy a ticket the day of departure, and all they had left was coach.
The seat seemed even tighter than I had remembered, and as I was on the aisle in the back I
was whacked on the shoulder and/or head each time someone passed to use the lavs. I bought one
of the hummus meal snack packs and was quite satisfied. FA's pleasant and visible most of the
flight. My return in First was far more comfortable. FA's were very attentive and cheerful.
First Class meals on Alaska have declined in quality over the years; nothing like the fresh,
tasty seafood I remember in decades past. SeaTac baggage service is once again decent after a
year or so of utter chaos. Alaska seems to be variable; I remember one flight when I was in
First and a friend in Coach, and while I was treated royally he was treated with incredible
rudeness. All in all, I prefer Alaska to most of our other options such as United and Delta,
but it's nothing like it used to be.
ALASKA AIRLINES review : 24 September 2009 : by D Spencer (UK)
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Trip Rating : 0/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
Seattle to Orange County via SFO first class. All the cabin service consisted of was a drink
and nuts. The gum chewing flight attendant didn't even want to make my elderly father a cup of
coffee. Alaskan have much to learn from their European competitors.
ALASKA AIRLINES review : 18 September 2009 : by S Koenig (Brazil)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
FAI-LAX, with a stop in Anchorage, using frequent flyer miles (just 12,500 miles). Standard
airline flight in terms of space and comfort. When we stopped in Anchorage, my wife got off
to stretch her legs and see the airport before the attendants told those continuing on to LAX
to stay on board. Fortunately, they let me get off (and back on) with her. Dinner selections
available for purchase included hamburgers, but those sold out. One attendant seemed to feel
sorry for me for missing out on the hamburgers, so when I ordered a beer (some Alaska brew,
not Bud), they didn't charge me. Arrived at LAX a few minutes late, but pilot explained that
we had had to fly around some thunderstorm activity.
ALASKA AIRLINES review : 10 September 2009 : by P Miller (UK)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
PSP-SEA-SFO. What a difference between two flights! First leg from Palm Springs to Seattle was
on-time with a friendly crew who took time to interact with everyone. Second leg was delayed
for two and a half hours due to ATC, as were all Alaska's flights to SFO that morning, which I
could accept - except for the fact that Alaska's two competitors on the same route left
without delay. Crew were not at all friendly with scarcely a smile to spare between them.
Would certainly fly with Alaska again.
ALASKA AIRLINES review : 8 September 2009 : by A Lennick (USA)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We travel on Alaska Airlines often and always had fine service. In August on a flight we
encountered some difficulties that started with a flight delay due to a mechanical issue, but
the folks from Alaska were wonderful and customer service was great. They offered customer
care above and beyond. Other airlines (namely Delta) would do well to pay attention to
Alaska's policies on how to treat customers and they would have happy returning customers as
well.
ALASKA AIRLINES review : 10 August 2009 : by S Blake (New Zealand)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LAX-VCR and ANC-LAX via SEA. Used Alaska Airlines as part of a cruise. All flights full, as
would be expected this time of year. On time for the 3 sectors. Would use again for flights
elsewhere within the U.S. Only negative was having arranged cruise/ air package in April, air
tickets were not purchased by the agent until after May 1, making us liable for the $15 per
bag charge. Such is life!
ALASKA AIRLINES review : 20 July 2009 : by David Teherani (USA)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
San Jose Del Cabo (Cabo San Lucas Mexico) to San Francisco International. The price was very
reasonable, food was pretty good and flight was smooth. Alaska personnel on the ground and in
the air were helpful and friendly. I am legally blind and fly to Cabo every year. I have
flown various airlines over the years. I always fill in the little blurb about "needing
assistance" when ordering my tickets and almost never does anyone acknowledge my disability or
need for assistance even though I enter using a white cane. On this flight the crew was
extremely helpful and attentive. I have flown many times and I have never had such a pleasant
experience.
ALASKA AIRLINES review : 16 July 2009 : by M Tumminello (USA)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Good experience. Easy check-in, very friendly and attentive staff. Would use this airline
again. Completely full flight, so I was unable to switch seats to an aisle seat (pregnancy
meant a lot of bathroom breaks needed) despite web check-in 18 hours prior to my flight
leaving. Attendants very friendly and helpful to the minor flying alone that was seated next
to me.
ALASKA AIRLINES review : 29 June 2009 : by Ian Henderson (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | First |
Seattle - Honolulu return. In seat 1C in both directions. Morning out had a reasonable
breakfast served by reasonably enthusiastic staff. Plenty of drinks offered. Digiplayer worked
well but range of movies is limited where return flight taken within five days. Also noticed
absence of pillows and blankets due to swine flu. Food on return flight - dinner - was very
good with crew taking some 90+ minutes to get through the three courses. Welcome on a 5hr
30min flight to pass the time. The wall rug is a little dated but is aimed at Alaskan art
quaint. Seats OK for US domestic First and overall experience very good. The oddest feature
was the Biblical text included on each meal tray - an Alaskan Airlines speciality? Alaska have
just announced an increase to double daily frequency on this route - an advantage of a 737.
ALASKA AIRLINES review : 23 June 2009 : by B Parker (New Zealand)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LAX-SEA-BLI. Flown this route fairly frequently, and service is pretty much the same every
time. Not great, but not horrible either. LA check-in done via kiosk, and very easy, however I
could not drop off my bag as my flight did not depart for over four hours. Staff were pleasant
though. LAX to SEA was packed full. Crew average, they seemed to spend a lot more time
chatting to crew seated in the exit row, than with paying passengers. SEA to BLI, short flight
on Q400, water served by friendly flight attendants.
ALASKA AIRLINES review : 15 June 2009 : by H Dang (Canada)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
Seattle to Lihue, Kauai return, first class. Service and food was good, considering a poor
first-class flight we had from Seattle to Puerto Vallarta with Alaska in the recent past.
Alaska should really consider removing that awful carpet/tapestry wall decor from their planes
as it looks dated, and on our return flight, we sat in row one - it was piled and dirty. The
plane was clean, though in the past on different flights, as mentioned by a previous reviewer,
we have noticed dirty tables and crumbs in seats. It was announced that pillows and blankets
were not available due to "The Swine Flu" - which obviously means the blankets are not cleaned
nor obviously disposable pillows disposed of between passengers. I will make note to bring my
own now. Entertainment was good and via digeplayer, and though appreciated, most airlines have
moved to back-of-the-seat screens for free. The digeplayer was free for first-class
passengers, but the people in economy had to pay. Food was pretty decent quantity and quality.
Drinks offered frequently, and all flight attendants professional and pleasant. The food was
quite a surprise as we were offered a sandwich that was 3" by 3" on a past first-class flight;
in view of this we had brought extra food, which was not needed this time. Perhaps enough
people have complained that Alaska is rethinking to give decent meals to first-class
ALASKA AIRLINES review : 28 April 2009 : by G Winters
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Customer Rating : 1/5 |  |
PDX-Kona via Seattle return. This recent trip reaffirms my belief that Alaska Airlines
offers the worst first class experience of any major carrier. SEA-Kona outbound was a 9AM
departure with a menu card and warm 6oz bottle of water waiting at the seat. There were two
honeymooning couples in First and when they asked for a class of champagne while waiting for
departure, an FA told them that "Liquor served on the ground is illegal." I nicely imformed
the FA that pre-departure cocktails are legal and that every other carrier offers them and she
told me, loud enough for other Pax to hear, that I should mind my own business and not to tell
her how to do her job ! After takeoff Digiplayers were passed out and I tried the "Island
Omlette," which was pretty nasty. After another hour or so, the narrow seats became really
uncomfortable and the above-mentioned FA must have decided that everyone in First was drunk
because she disappeared and drinks went unfilled until an FA from Main Cabin came up and
handed out refills. After that, all 16 of us in First discovered that the only way to get a
drink was to ring the call button. Mercifully, the flight landed in Kona 20 minutes early. The
return was only slightly better - a more pleasant but slow-motion FA took 20 minutes to mix a
drink and the pineapple chicken served for lunch was watery and tasteless. Seats no better on
this leg. No power outlets on any Alaska planes but the brag about offering Internet. Since
most laptops last less than 2 hours on battery power, this was not well thought out. United,
Hawaiian, even AA offer a better experience. A final note: several of us on the outbound SEA-
Kona flight contacted Alaska Airlines about the less-than-stellar service and received a reply
that when the FA was asked about the flight, she commented that everyone in First Class
appeared to be intoxicated !
ALASKA AIRLINES review : 24 April 2009 : by Karl Shivero
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Customer Rating : 4/5 |  |
LAX-YVR. Flew economy. Served with free soft drinks and snacks on board. The cabin crew were
excellent, really friendly, humorous and welcoming.
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