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Alaska Airlines Passenger Reviews and Alaska Airlines Customer Trip Reports



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Alaska Airlines customer travel guide

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ALASKA AIRLINES customer review :  16 May 2011 by C Lou   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

First

First class Seat 4D on Seattle/Chicago run was horrible, coming and going. Like sitting on a concrete bench. Not acceptable for First or Business Class. Also, what's with the Board Room restrictions? I suffered a 6-hour delay at O'Hare but American (partner in the lounge) would not let me use the lounge without a Board Room card. With a delay of any length, they should give complimentary day passes to premium customers. On the plus side, Alaska cabin crews are the nicest in the business, and food is really good.


ALASKA AIRLINES customer review :  26 April 2011 by G Erichsen   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BZN-SIT-BZN. Thanks to having a friend who works for the airline, we were able to fly standby over an extended Easter weekend. We got everything we should have had we been paying the regular fare - planes were on time, crews were friendly enough, baggage was unloaded promptly, the snacks were unappetizing, the cabins were clean and seating was comfortable enough. We appreciated the efforts of the gate staff in Seattle to keep us informed of seating status on a full flight to Sitka (we were the last ones on the plane). The only complaint I have is a mild one, and while not the airline's fault, I mention it in hopes that maybe the airline will lobby a bit harder - the waiting area at the Sitka airport past security is cramped and without restrooms or any other amenities, and the only food outlet at the airport was closed for the holiday.


ALASKA AIRLINES customer review :  5 April 2011 by H McTyre   (USA)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

First

ANC-SEA-SFO-SEA-ANC First Class. Outbound uneventful and reasonably good service in First. Back was another story. Surly male flight attendant who was uninterested in serving in First Class. No service for the first 90 minutes of the flight. Service, when it appeared, was lackadaisical at best. No refills of drinks. Flight crew sat in jumpseats ignoring passengers (including me) who were trying to use restroom. Restroom appeared occupied for long period of time. Turned out the flight crew just couldn't be bothered to turn off the "locked" sign for about two hours of a three hour and 20 minute flight. I am looking forward to competition in the Alaska market, arriving this summer.


ALASKA AIRLINES customer review :  5 April 2011 by Debra Walen   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

First

First class from Sea-tac to Maui and back. My friend did an upgrade for an additional 360$ to join me. Service was no smile, food was so so, the bathroom had a constant line from the back. I asked for a Mai Tai no! Everyone got a pre-mix at the end of the flight - we got about 10 nuts in a pack (same as coach) with that. I wanted a snack and was told the cheese and fruit plate was for coach only - lucky me they had extra and I purchased it for 7$. The only good things about this flight were, the seat (large) and my bags were there. Be advised to bring your own pillow and blanket because Alaska won't give them to you - and my flight was freezing!


ALASKA AIRLINES customer review :  24 March 2011 by Jo-Ann Leskun   (Canada)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Going on a flight from Vancouver BC to Los Angeles on Alaskan/Delta air and found out that a checked on bag will cost about $25 each way (there are 4 of us $200 extra), but if I went to Mexico, checked bag would be free. Alaska and Delta both stated that was because Mexico is an international destination but the US is not. Really? US, Canada and Mexico are on the same continent, but how can the airlines say that the US is not international travel from Canada or visa versa? We must depart from the international terminal, we need a passport, we have to go through customs, we can buy duty free products.


ALASKA AIRLINES customer review :  27 March 2011 by George Whitehall   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Had reservations for the family to go on spring break to California from Seattle. Not any more. Because of a computer failure all their flights were cancelled during the time period that my flight was to leave. Of course none of this was announced anywhere, even on their website which I checked before we left for the airport. Got to the airport and walked into the ticketing area and huge lines of people everywhere, all for Alaska Airlines. After two hours in line, a customer service agent came by down the line and told everyone who had tickets for this morning that "you might as well go home". She said that all the other airlines were full, that it would be 4 to 5 days before people could be rescheduled for their destinations. She did say that "Alaska Air would waive their normal rescheduling fee" That was it. No other explanation. If Alaska Airlines wants to pretend they are a big airline, they need to quit treating their customers like dirt. What kind of company does not have a back up to their main operating system. The news said that they were updating their system. What company would run an update during one of the busiest travel weeks of the year. Now I get to spend my time trying to get refunds from hotels, cars and Disney Land.


ALASKA AIRLINES customer review :  24 March 2011 by Nick Parry-Evans   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SEA-LAS. One of the very few direct flights to Las Vegas from Seattle so choice is very limited. I ask for very little on a short haul flight. There was a free soft drink and the usual packet of indescribable pretzels. Decent seat size and overall a clean aircraft. Landing at McCaron improves any flight as it is one of the best domestic airports I have ever been to. Functional though unspectacular.


ALASKA AIRLINES customer review :  21 February 2011 by Peter Pomeranze   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

Kona-Oakland First Class. A very comfortable flight, despite the conditions at Kona International (no lounge,no wifi etc). B737-800) is adequate for the 5 hour flight. Great flight attendants, good food and drink, fairly comfortable seat and decent entertainment via a Digiplayer.


ALASKA AIRLINES customer review :  21 February 2011 by S Featherstone   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LAX-MEX-LAX January 2011. I had not flown on Alaska in quite a few years. This airline is in my opinion better than the average US carrier. B737-800 was clean, newish and with pleasant staff, warm snack. No baggage fee! Overall I would recommend Alaska Airlines.


ALASKA AIRLINES customer review :  15 February 2011 by Paul Roos   (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

OGG-PDX-LAX and OGG-SEA return. We live on Maui and use both Alaska and Hawaiian Airlines to travel. This is a new market for Alaska and we hope they continue to improve their service. These flights were okay - standard mainland business class. Food was average. Service was good and attentive. What is lacking is a seat with better pitch, foot rests, and pillows or blankets. Hawaiian Airlines give you a seat with about 140 degree recline, leg and foot rests, and pillows and blankets. Both airlines are attentive to needs, but Hawaiian has the edge with unsolicited water, drinks, etc. Costwise, Alaska charges about $300 less than Hawaiian. For the money and the additional comfort I want, Hawaiian is the better deal. But, keep trying Alaska.


ALASKA AIRLINES customer review :  11 February 2011 by K Benveniste   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

First class from Atlanta to Seattle. The service was attentive and friendly. The meal on Alaska was beautifully presented, flavorful and nourishing.


ALASKA AIRLINES customer review :  26 January 2011 by B Lippert   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Returned on Alaska Airlines from Kauai, HI. We had barely left the ground and it was announced "no fresh fruit" - yesterday's only. Then midway through the flight we heard "the system is out of water. There will be no more water to drink and please try not to use the toilets unless necessary - who goes into an airline bathroom unless it is necessary? I am only guessing but I think that if there was no time to get fresh fruit on board or enough water to last the flight, perhaps the preventive maintenance wasn't done either. No apologies for lack of supplies and of course no coupon for future use.


ALASKA AIRLINES customer review :  18 January 2011 by H McTyre   (USA)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

ANC-SEA-SFO-PDX-ANC. Most legs of this multiple leg round trip were relatively uneventful. The nickel and diming, poor gate announcements, surprise gate changes in SEA, etc. have all become expected of Alaska Air. What is unacceptable is how unbelievably uncomfortable and filthy the cabins now are. Alaska has no excuse, they're not short on cash. As for discomfort, it is unacceptable to fail to pay close attention to climate control on a packed airplane. Usually, you're freezing. PDX-ANC leg averaged about 84 degrees for the entire flight. Baggage claim continues to be a joke. Alaska claims to have a compensation program if your bags take more than 20 minutes to arrive. They must know nobody is going to stick around to make a claim for now-worthless Alaska Air frequent flier miles.


ALASKA AIRLINES customer review :  18 January 2011 by E Mabley   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LAX-PDX roundtrip. Service on this trip was better than the last few times I've flown this airline - in other words it went from dreadful to mediocre. Flights were on time and the interior was comfortable enough, but inflight service was perfunctory and cold. At least this time I was spared the flight delays, dirty cabins, mishandled baggage and pitiful customer service I've come to expect of Alaska Airlines.


ALASKA AIRLINES customer review :  17 January 2011 by Don Smith   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

STL-SEA-ANC December 24-25. Upgraded on a whim at check-in in STL. Took a little time for the agent to get it taken care of. Some slight delay due to de-icing. First Class STL-SEA, pleasant, crew in a holiday mood. Safety briefing done to "The Night Before Christmas", fun and got people's attention. Good meal and attentive service. Economy class SEA-ANC. Crew was not as jolly as previous flight, and the cabin was full. Still good service. All luggage there when we arrived in ANC early Christmas morning.


ALASKA AIRLINES customer review :  16 January 2011 by T Casey   (USA)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

SFO-ANC. Economy class, flight was fairly good. The crew was courteous and efficient. The cabin was clean. Flight was on time and checked bags came fairly quickly.


ALASKA AIRLINES customer review :  6 January 2011 by Streb Lovell   (Taiwan)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

LAX-MFR via Portland in first class. Both flights on time. Staff very professional. The "light meal" seemed rather skimpy since this flight took place around dinner time.


ALASKA AIRLINES customer review :  27 December 2010 by G Cueto   (USA)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Very pleasant flight in Y-class from Newark to Seattle on Christmas eve. Online check-in to boarding were all a breeze. Clean plane, leather seats, and friendly and professional flight attendants that offered frequent beverage service. Two attendants in particular were warm, friendly, and professional, and made the flight quite enjoyable.


ALASKA AIRLINES customer review :  24 December 2010 by Ingrid Tobar   (USA)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Seattle to Kelowna, BC, and the boarding procedure was chaotic. They boarded three flights at the same time through a single gate. Upon arrival at the aircraft boarding zone, there was no clear designation on which flight was which. As a result, many passengers boarded the wrong aircraft and had to change planes shortly before departure. The same system applied to loading luggage, which of course ended up being lost. At my destination, I was told to expect a call from the central luggage department, but this never happened. I called and got different versions on the status of my luggage: the first agent said it would be here on the afternoon flight, the second agent said it had been scheduled but they were not sure whether it had arrived or not, and the third, yet most unprofessional representative, Linda, simply hung up when I asked her if anyone could guarantee that my luggage would be sent on a specific flight. It's sad to see such substandard logistics management for Alaska Air, because the in-flight service was outstanding. Undoubtedly, I will be sure to avoid this airline on my next trip to Canada.


ALASKA AIRLINES customer review :  1 December 2010 by G Benson   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

SEA-PHX in first class for the holidays. The first leg left an hour late due to the lavs not working. They brought around water and orange juice while waiting the hour on board. Breakfast served was pretty tasty. Return trip left on time, drinks served quickly. Dinner also very tasty. Landed back in SEA early and checked luggage was very prompt. All in all Alaska air is improving their first class experience.


ALASKA AIRLINES customer review :  27 November 2010 by V Cuevas   (USA)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Miami-Seattle. The inflight experience was great, however it was a different story at the airport. Alaska Air is located in concourse E (or Central Terminal) at Miami Airport. The ticket counter area is small and a very inconvenient part of the airport. Unless you arrive very early for check in, the line will stretch to where it will block the entrance to a food court behind the counter, the exit path of Concourse E, the entrance to a TSA check point and the exit of Customs located just below them. The flight departs from Concourse F and the upside to the airport is that there are only about a handful of flights departing from F that morning so TSA checkpoint a breeze. Boarding process was poor, there were no pre boarding announcements and passengers just saw other's making the line to board and assumed it was time to board no matter what row they were in. The cabin crew was attentive and cheerful, there was actually space in the overhead bins. The seats were comfortable however seat pitch was terrible! Alaska offers Gogo inflight internet and they rent DigEplayers which come with movies/games etc. The flight was 6 hours 24 mins - I had no idea a 737-800 had such a long range. The meals they served (or sold) onboard were fair at a reasonable price. We had the option for a hot or cold meal. Given the long length of the flight, the crew did go around the cabin about 3 times for beverage service.


ALASKA AIRLINES customer review :  18 November 2010 by C Dickson   (UK)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PDX-LAS B737, a pleasurable experience. After a 4 hour wait at PDX, we were very relieved to get onto the aircraft. The aircraft was a little outdated, but crew more than made up for it. Very attentive and professional. Overall very efficient.


ALASKA AIRLINES customer review :  17 November 2010 by E Mabley   (USA)

 

Trip Rating :  4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

LAX-BLI one way, combination of Alaska and Horizon Air. This flight was better than my other experiences on Alaska/Horizon, which isn't saying much. Nothing went wrong, but the fare was higher than its competitor Allegiant Air and the onboard service and seating were poor. The unionised drone cabin crew couldn't care less about the customer. Horizon Air's DHC-8-400 props are noisy and uncomfortable. Allegiant Air, despite their very inconvenient scheduling, offers better service and better value for the money.


ALASKA AIRLINES customer review :  28 October 2010 by R Tinker   (Australia)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

DFW-SEA-YVR. DFW-SEA sector in first class. Crew were very chirpy for early morning flight, wih smiles all round and quick service. Seating ok for domestic First and digiplayers offered free of charge. SEA-YVR with Horizon air. Gate staff pleasant as were crew. 40 minutes after boarding, crew were unable to close door and we were deplaned and sent back to terminal, where we informed flight was cancelled. Ground Staff were excellent handling the situation and re- booked me on the next available flight with Air Canada. Bad situation made good by well trained, friendly (even got a smile) and empathetic ground staff.


ALASKA AIRLINES customer review :  18 September 2010 by M Auerbach   (USA)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Vancouver to Portland on Horizon (Alaska Air's partner for the short hops on puddle jumper planes in the Northwest) on a Q400. Check-in went well, with assurances that the flight was on time. Then once aboard our plane, we sat, and we sat, at the gate, until the pilot informed us that there was a mechanical problem. The passengers were allowed to return to the gate and await the problem's resolution, a two-hour delay, on a one-hour flight. Although the crew thanked us for our "incredible patience" no compensation of any kind was offered! Upon arrival in Portland, I sought out a gate agent, requesting compensation. She helpfully offered me a $50 travel voucher or 2,000 mileage plan credit. The moral of this story-always ask for compensation, even if not offered up front.


ALASKA AIRLINES customer review :  16 August 2010 by Roy Brown   (USA)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Due to booking a flight with Delta which sold the seats on Alaska, beware. Alaska does not honour your original seats even though you resubmit and get confirmation of seat assignments. We had bought tickets for row 10 for my wife and I - Alaska decided to leave me in row 10 and at first had my wife in row 22, then row 28, after complaining the lady at the Kiosk put both of us in row 30 - the very rear. They do not seem to care much about customer relations. The flight was OK - on time etc.


ALASKA AIRLINES customer review :  29 July 2010 by George Nolta   (USA)

 

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

First

Coming back from Maui to Sacramento, we were able to buy a 1st class upgrade for $100 each. It was a pleasure to have the improved room and service of first class. The counter staff at the Maui airport were extremely helpful and courteous. The food and service were great, compared to traveling in coach. We feel we had a great value.



 
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