Air Wales Passenger Reviews and Air Wales Customer Trip Reports
Air Wales - by Mark Evans
Caught flight from Glasgow Prestwick last night to Cardiff (scheduled
6.30pm - carrying for BMIBaby). We had a 40 minute delay at check in and
had another 4 delay announcements as the night progressed. We eventually
took off at 11pm which is just in time for Air Wales to get away with
not having to pay compensation to their passengers under European rules.
It turns out that they sent out another plane as the scheduled one had
mechanical failure. This is the 3rd time such a delay has happened to me
on this route as I'm a regular passenger (almost every week). There
seems though to be little apology from the airline and on getting on the
plane we were then expected to pay £2 for a cup of tea. You would think
that after a lengthy delay of their making - this would be free as a
gesture. After this experience I would recommend that all those working
in Glasgow should perhaps consider an alternative routing. You can take
the train from Glasgow Queen St. (every 15 minutes) to Edinburgh
Haymarket (45 minute trip) - then catch the Airport bus outside (£3) .
From Edinburgh Airport you can get the BMIBaby 737 back which is quicker
than the Air Wales turbo prop. Also this route is often cheaper and
pulls up at a stand in Cardiff which does not require a bus transfer to
the terminal. Air Wales must learn that they do not have a captive
market - poor service will result in a shift of regular passengers. No
point in complaining vote with your feet and hit them where it hurts -
their revenue stream.
Air Wales - by Clive Carter
Timetable why bother having one! I have been travelling on the Air Wales flight
from Liverpool to Aberdeen and return most weeks for the past couple of months.
I can honestly say that over that period the flights that I have travelled on
have mostly been at least 25 to 40 minutes late with two flights being delayed
for over 3 hours and one flight cancelled completely. The later three being the
Monday morning flights up to Aberdeen. It is becoming so regular that am late, I
get a cheer when I walk in the office. The excuses given usually turn out to be
a pack of lies only to end up with the pilot saying that they had technical
problems, one actually told the truth and said he and the co-pilot were stuck in
a traffic jam on the M4. I can handle the truth, so why try getting away with
treating the passengers like idiots. I would have been using this flight every
week for the next year but the poor reliability has put this option in question.
Has Air Wales thought of teaming up with a local Coach company to run the
service to Aberdeen, as this would prove more reliable and quicker!
Air Wales - by Graham Jones
Flew to Paris with Air Wales (BmiBaby) return from Cardiff. My wife
was initially a bit concerned with the size of the aircraft when booking the the
break but was pleasantly surprised with the amount of room within the cabin and
myself with the legroom, being over 6ft tall. We were surprised with the aircraft
being a lot quieter than we thought it would be, but it was a bit of an eye opener
though whilst waiting for a slot to take off at Charles de Gaulle airport
between the giants of the sky. Cabin staff very good and on time each way.
Air Wales - by Anthony Matthews
Cardiff to Belfast route, operated on behalf of BMI Baby. Flight departed slightly late, but arrived
at Belfast more or less on time.
7am departure timed primarily for the business market, but also allows for an early arrival in
Ireland for leisure passengers( we were on a short half term break). ATR 42 aircraft a bit noisy on
take off, but otherwise OK when cruising height reached. The one cabin crew member very helpful and
did his best to keep us all happy, but we all wanted to get to our destination as quickly as
possible. Overall, a pleasant experience and really boils down to the fact that we all want to
travel as cheaply as possible, on flights which depart and arrive more or less on time.
On this basis, Air Wales matched our expectations and are highly recommended, although the service
was on behalf of BMI Baby who seem to have trouble filling flights up using their 737 aircraft which
they used previously on this route.
Air Wales - by Janet Ebdale
My mother in law and myself flew with Air Wales in March 2005 and found the flight very good. As we
live in Cornwall, the flight from Plymouth to Cardiff was ideal for us. My mother in law is 82yrs
old, and the flying time was great. Thank you to all the staff and crew - everyone was very kind and
helpful. We will use this airline anytime.
Air Wales - by Paul Walker
I have travelled each week for 6 months with Air Wales to Cardiff. The plane is nearly always on
time. This week we had a problem when Cardiff was closed due to fog. Unfortunately they had to
divert to Exeter. This could have been a big issue for many of the travellers in getting to their
destination, but by the time we were on the taxiway, the crew had organised for a coach to take us
to Cardiff without any fuss. The flight crew are always friendly and I defy anyone to find a
friendlier team of people than the Cardiff airport staff, security and operations teams.
Air Wales - by Alan Kettlewell
Flying from Aberdeen to Liverpool Thurs. 10th Feb 2005 and they tell us at the Gate that the weight
onboard was too much. They required two passengers to come off the plane. They offered a refund and
a free flight the following morning but the passengers had to pay their own accommodation
expenses! Eventually after no one took up their 'generous offer' we were informed that all baggage to
Liverpool would be removed from the flight and sent the following day and couriered to passengers
address of choice. Remember this is Thursday - I eventually received my baggage on the
following Monday. To cut a long story short Air Wales offered £75 compensation to cover essentials for 4 days.
Air Wales - by Lynne Cox
My daughter and I flew Air Wales from Cardiff to Cork - flight was on time
and the trip over was lovely. The cabin crew were very friendly on the flight out and our return
flight. Overall we were very impressed with Air Wales and would fly with
them again in the future.
Air Wales - by Steve Gresser
We're an American family who were traveling in the U.K. and Ireland the summer of 2004. On 4th of
July, we flew from Plymouth to Cork on Air Wales. Showing up quite early for the flight (we're used
to 2 hour requirements for international flights and had driven to Plymouth so we weren't aware of
the airport's small size), we were greeted by very cordial - downright friendly - check in staff.
They were willing to take our bags early and despite the somewhat stiff weight charges (I found this
true on all airlines except BA's flights to/from Arizona) we felt quite welcome to be waiting for
our flight. Our ATR-42 was well used but in good shape. The cabin staff were welcoming and
even took the time to wish us a happy 4th July (Independence Day). Our flight was comfortable and quick, and
the plane performed as expected. The whole cabin crew really did make the flight very pleasant, and
I'd have no concerns about flying what my friend in the north east of England calls "Air Boyo"
Air Wales - by Ken Snow
My daughter had the unfortunate experience of travelling Air Wales on Dec.2 this year from Aberdeen
to Cardiff. She was booked on the 11am flight. After constant delays, the passengers were informed that
the flight was cancelled. That meant that there was a lot of baggage handling to do by the
When enquiries were made regarding an alternative flight, she was calmly told to phone an Air Wales
number to enquire if there was a vacancy on the evening flight leaving at 5.30.She did this at a
cost of £5 on her mobile phone. She was one of the very lucky 12 people to get a seat.
When the passengers went aboard the 5.30 flight, it was discovered that there as 1 passenger too many
on the plane. Eventually,2 people volunteered to get off. That meant getting into the luggage hold to
remove their luggage!!! Another delay. The flight arrived 45 minutes late in
attitude of the Air Wales staff was terrible. Not helpfull in any way. During this
fracas, I phoned Air
Wales to ask what was going on, and what was this awful attitude that it's staff were
adopting. I was
told that if i put my complaints in writing, Air Wales would look at them and reply within 28
days. What a way to run an airline. Pull your finger out Air Wales, or just give it up and go
this moment you don't seem to have a clue.
Air Wales - by M T Rhodes
Amsterdam from Swansea. It was great! The flight left on time, the weather was lovely for
mid March, and views were superb.
The plane was very comfortable, even for those of us with long legs. Flying on a small plane is quite
different to a large carrier, but we thoroughly enjoyed the roller coaster feeling of take off and
landing. We're little plane converts! The crew were excellent and very friendly. Unfortunately, we
won't be able to fly from Swansea after October, but Cardiff will be just as good.
Air Wales - by Anthony Matthews
Cardiff - London City (day return) flight on a business trip. Timings outward and return
were spot on to allow a full day in London. Outward flight from Cardiff was on time, having arrived
from Swansea en-route. Arrival at London City was delayed slightly due to air traffic control
circled for about 10 minutes before landing. Connections into London were excellent. Using the
shuttle bus (quicker than a taxi) I was at Liverpool Street station in 25 minutes. The return flight
later that day was bang on time leaving London, and with a good tailwind, we were back in Cardiff 40
minutes later. This was my first flight to London City with Air Wales ( although I have flown with
them to Cork and Dublin previously) and one service I will definitely use again, as our London
office is located near Liverpool Street station which is a 25-30 minute ride on the shuttle bus from
the airport. All in all, very enjoyable compared to the two hour train journey, and actually cheaper
than an open return on the train. Keep this up, Air Wales, and I’m sure you’re onto a winner here.
Just make sure you keep your prices comparable to an open return ( ordinary -not first class) on the
train, and you’ll have my custom.
Air Wales - by Richard Morgan
This was a short flight (50 minutes) on an ATR 42 (48 seater). The flight was at 14,000 feet and the
weather was good, so beautiful views were had of South Wales with the inevitable cloud at Dublin
Good friendly service, although a bit of the Welsh language, even a taped greeting would be a good
Flight on time and luggage there to meet me, as I step down from the plane!
The other operator on this route, Ryanair, only fly once a day and at an inconvenient time plus they
are also more expensive.
Air Wales - by Anthony Matthews
We took an Air Wales flight from Cardiff to Dublin for a weekend away. Flight timing on the Friday
was very convenient after dropping the kids off at school and arriving in Dublin at lunchtime. The
outward flight was 15 minutes late out from Cardiff and arriving at Dublin 25 minutes late after
some delays by air traffic control at Dublin. Take off was quite noisy, but
quietened down when we
reached cruising speed/height. Cabin on the ATR-42 was surprisingly spacious and plenty of elbow
room. Seat pitch was better then average. The return flight was on time, and this time on take off the aircraft wasn't half as noisy as
the outward flight. Very enjoyable in fact and highly recommended. Overall I was impressed with the
standard of service and internal cabin arrangement.
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