AirTran Airways Passenger Reviews and AirTran Airways Customer Trip Reports

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Even though I've flown this airline only once, I'm impressed. I flew round trip to/from LGA and IND. They had free wi-fi at the time and xm radio in the armrests. On the way back from IND to LGA, I had a row to myself. I wish they still did non-stop flights to/from New York LaGuardia and Indianapolis.

PHL-ATL-San Antonio, had problems leaving PHL as well as ATL. A handicapped older woman needed help and attendants did nothing. Eventually myself and another flyer helped the lone airport personnel get the lady to her seat. A 35 min delay while onboard from ATL. What we left SA for Philadelphia, we were charged $30 for our suitcase that was apparently one inch over their size restrictions. I would drive to my next destination next time.

Both flights on time and arrived at our destination a little early. Staff were friendly and polite, the Captain kept us informed of the weather, landing etc. Seats were a bit snug/narrow but you get what you pay for.

Mechanical problems both ways departing Baltimore to Cancun, offloaded us onto a new plane. They did not hand out custom forms out until we were landing, the other form was handed to us as we were departing the plane - it was in Spanish only! This created a disaster for us at customs. On return, we had a 2 hr delay which turned into a 4 hour delay with no explanation. Given $10 food vouchers. Crew was very nice but after you sit for a total of 6 hours in the airport at the end of your vacation you just want to get home.

For the most part, good value for the price. Seats were very cramped, however, in economy class, thankfully I am not a large person and neither were my neighbours or it would have been impossible. Seat on my return flight was broken so it kept reclining without me wanting it to. Cabin needed tidying up, windows were dirty with oily face and fingerprints. Staff were pleasant and flights on time, even early. If budget is your priority, this is ok.

DTW-ATL-LAS. Planes were reasonably new, seats were spaced quite nicely. Drink and pretzels are free, not different from legacy airlines. Pay for everything else except hand luggage. I actually found staff very nice. They had a good sense of humor and were helpful. Transfer in Atlanta is a bit chaotic but that's just because it's a big airport. All my flights were on time, I checked in online.

MDT-MCO. First and last flight with this airline. Mechanical problems delayed flight 7 hours with nothing more than $10 food voucher and useless $25 voucher for next flight. Personnel were more concerned about the amount of overtime they were logging. Texting and nail biting were most commonly seen among the staff present. When it came time to board, forget about loading zone priorities - not even announced after business class, and certainly no refund for that expense either. 7 hrs of my time is worth more than $35. Customer service and satisfaction are clearly not priorities.

Flew return from Boston, MA to Fort Myers, FL in economy. Flight down was on 737-700. Seat was comfortable. Leg room acceptable. Flight crew friendly and professional. Flight back was on a 717. Again, flight crew very professional and friendly. Seat was very cramped. One of the narrowest seat pitches that I can recall. I would fly Airtran again but only if my itinerary did not include a leg on the 717.

DCA-MKE. Overall, the flight exceeded my expectations, especially since I was sceptical of using a low-cost airline. Boarded on time, and took off a few minutes ahead of schedule. The crew were fairly decent overall. The food wasn't spectacular, but at least I was given a full can of the soda I ordered. There was a noticeable lack of entertainment on this flight (the wi-fi didn't work, and there were no movies shown due to the relatively short length of the flight), but seeing as we arrived in MKE ahead of schedule (the flight lasted about 90 minutes total), that hardly mattered.

LGA-MKE-LAS, and return segment was LAS-ATL-LGA. Both trips generally on time. Flight Attendants were attentive. Aircraft's were cleaned and maintained. Flight crew kept us updated on travel time, and weather throughout each flight segment. My grandfather needed a wheelchair, and at each and every airport there was a wheelchair waiting for him at the aircraft door. As usual a great experience, just wish they could serve a meal or a larger snack on flights over 3 hours.

Very bad choice of airline. This was my first and last trip using this carrier. Stuck at CLT in Charlotte, N.C. for more than 2 hours and never once was an announcement made advising us of the delay. Terrible seat mix ups and no plausible explanations made. Rude staff and just very poor experience altogether. I've been flying since childhood and never felt this way prior. I'll advise all my friends and family to stay away from them. The money saved in flying this airline is not worth the horrible treatment. They are the epitome of "you get what you pay for".

I certainly concur with the comments from December 7, 2011. I too have witnessed this type of poor service from Airtran personnel in ATL. If you are flying Airtran during this transition to Southwest be aware they are playing games with schedules. My wife and son travelled on Airtran where we had booked a flight based on their timetable only to have that flight taken out of the system which now creates a 7 hr layover in ATL. However they have now added the flight back to the schedule so now if they want to catch this flight standby today they will have to pay a fee to do so. I understand flights and fares are subject to change, but this is pretty tawdry and deceitful.

I flew to Ft. Lauderdale, FL return with a layover in Atlanta. The flight crew was courteous and helpful, but the gate agents and AirTran airport staff were appalling. My wife and I had been waiting several hours for a standby flight only to be bumped, making us wait an additional 3 hours for the next flight. At Atlanta, we witnessed the gate crew being rude and disrespectful to many customers. They would not even give them the courtesy to look them in the eye but just stared at computers saying nothing. I contacted customer service who were unwilling to help. If you can get on your flight without a problem, you are probably ok, but if anything goes wrong, you are toast because their staff on the ground are incompetent and will do nothing to help you.

Round trip Baltimore to Nassau. Overall good service. Flight was delayed about 1.5 hrs from Baltimore but not a problem for me. Enjoyed both flights, good customer service. Adequate leg room in coach.

Flew from Raleigh Durham to Wichita via Atlanta return. All 4 fights were on time. This has not happened to me in quite some time. It was especially impressive since it was holiday travel. Turn around time between flight arriving, de-boarding and us getting on was pretty impressive. No problem with online check-in. No long lines at check-in. Had questions about car seat and flight crew knew more than airport ground crew. Very helpful. A pretty non eventful couple of trips. That is just how I like them.

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