AirTran Airways Passenger Reviews and AirTran Airways Customer Trip Reports

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My outgoing flight, which was a connecting flight to the Dominican Republic, was delayed 3 hours. They kept asking us to stay close to the area because a replacement plane was on the way. On our return trip back to Memphis, we had another delay. Once onboard, we were told that we were waiting on a connecting flight so that the missing passengers could board. I felt this was unfair because my transportation needs were not being considered as I had made arrangements in Memphis to continue my travel. I called customer relations from the plane and was told we were not taking off because of the weather. This is not what we were being told on the plane.

Flight schedule and connecting flights changed at least 3 times in the four months prior to flight. Returning from Aruba we checked three bags. Clerk said she had to do baggage tag manually because there were 3 flights involved. All three checked bags were lost. Arrived late Sat. night without bags. Got call last Sunday afternoon that bags had been found. Did not receive bags until Wed. morning, despite fact that we live only 2 hours from airport, and despite AirTran "commitment" to return lost bags within 24 hours.

We flew non-stop LAX-Baltimore, then Atlanta-LAX. At check-in, our luggage was measured with a tape measure, and found to be 1 inch too big and were going to be charged an additional $45. We closed an additional outer zipper, and it passed inspection. Our carry-on was within their limits - but on both we saw other people unsuccessfully trying to stuff over-sized luggage into the overhead compartments. How did they pass inspection getting those through the plane doors? These two cross country flights had no on-board entertainment - no movies, no music; there was no food to purchase. We were given a soft drink and one bag of pretzels. The seats were very small and hard. Seats on the airport bus were far more comfortable. On the outbound flight, the attendants were upbeat; on the return flight, one attendant never smiled and was disgruntled if asked a question; the other attendant stood at the drink cart talking about her personal life with her co-worker for about 5 minutes before proceeding to hand out drinks, and then missed a row or two of passengers.

Atlanta to San Francisco return. On the return, our flight was delayed due to aircraft damage while on the ground. Staff handled the delay much better than my usual airline (I fly out of Atlanta). They allowed passengers to deplane and handed out snacks. They kept us up-to-date on the progress. After about an hour, they passed out a customer care package with a coupon for food in the airport and a discount on air travel. After a 3-hour delay, the flight took off. Today, a couple weeks later, I received a letter in the mail offering a complimentary round-trip ticket.

Even though I've flown this airline only once, I'm impressed. I flew round trip to/from LGA and IND. They had free wi-fi at the time and xm radio in the armrests. On the way back from IND to LGA, I had a row to myself. I wish they still did non-stop flights to/from New York LaGuardia and Indianapolis.

PHL-ATL-San Antonio, had problems leaving PHL as well as ATL. A handicapped older woman needed help and attendants did nothing. Eventually myself and another flyer helped the lone airport personnel get the lady to her seat. A 35 min delay while onboard from ATL. What we left SA for Philadelphia, we were charged $30 for our suitcase that was apparently one inch over their size restrictions. I would drive to my next destination next time.

Both flights on time and arrived at our destination a little early. Staff were friendly and polite, the Captain kept us informed of the weather, landing etc. Seats were a bit snug/narrow but you get what you pay for.

Mechanical problems both ways departing Baltimore to Cancun, offloaded us onto a new plane. They did not hand out custom forms out until we were landing, the other form was handed to us as we were departing the plane - it was in Spanish only! This created a disaster for us at customs. On return, we had a 2 hr delay which turned into a 4 hour delay with no explanation. Given $10 food vouchers. Crew was very nice but after you sit for a total of 6 hours in the airport at the end of your vacation you just want to get home.

For the most part, good value for the price. Seats were very cramped, however, in economy class, thankfully I am not a large person and neither were my neighbours or it would have been impossible. Seat on my return flight was broken so it kept reclining without me wanting it to. Cabin needed tidying up, windows were dirty with oily face and fingerprints. Staff were pleasant and flights on time, even early. If budget is your priority, this is ok.

DTW-ATL-LAS. Planes were reasonably new, seats were spaced quite nicely. Drink and pretzels are free, not different from legacy airlines. Pay for everything else except hand luggage. I actually found staff very nice. They had a good sense of humor and were helpful. Transfer in Atlanta is a bit chaotic but that's just because it's a big airport. All my flights were on time, I checked in online.

MDT-MCO. First and last flight with this airline. Mechanical problems delayed flight 7 hours with nothing more than $10 food voucher and useless $25 voucher for next flight. Personnel were more concerned about the amount of overtime they were logging. Texting and nail biting were most commonly seen among the staff present. When it came time to board, forget about loading zone priorities - not even announced after business class, and certainly no refund for that expense either. 7 hrs of my time is worth more than $35. Customer service and satisfaction are clearly not priorities.

Flew return from Boston, MA to Fort Myers, FL in economy. Flight down was on 737-700. Seat was comfortable. Leg room acceptable. Flight crew friendly and professional. Flight back was on a 717. Again, flight crew very professional and friendly. Seat was very cramped. One of the narrowest seat pitches that I can recall. I would fly Airtran again but only if my itinerary did not include a leg on the 717.

DCA-MKE. Overall, the flight exceeded my expectations, especially since I was sceptical of using a low-cost airline. Boarded on time, and took off a few minutes ahead of schedule. The crew were fairly decent overall. The food wasn't spectacular, but at least I was given a full can of the soda I ordered. There was a noticeable lack of entertainment on this flight (the wi-fi didn't work, and there were no movies shown due to the relatively short length of the flight), but seeing as we arrived in MKE ahead of schedule (the flight lasted about 90 minutes total), that hardly mattered.