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Customer Review scoring : Airphil Express
6.4 out of 10  6.4 out of 10
23 reviews
 

 



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Airphil Express Customer review :  20 February 2013 by M Binas    (Saudi Arabia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MNL-LEG-MNL this February 2013. LGP-MNL leg delayed for 1 hr for safety reason due to bad weather at origin. First leg was on Airphil while the second was with PAL. Both offered snacks on board. Planes new and FAs friendly and granted my nephew's request to be seated near the window. Very good value for money.



Airphil Express customer review :  12 February 2013 by T Patrick   (Hong Kong)

 

Trip Rating : 6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Manila - Borocay - Kalibo - Borocay, Economy class. Flight out 45 mins late, quite smooth, very busy. Nice crew but check in a mess. Flight diverted on return. Bussed to Kalibo, after frantic and chaotic checking. All Airphil flights delayed, Cebu Pacific ok. Bus trip actually nice. Check-in at Kalibo a zoo. Flight lovely, quiet and smooth, new plane, nice crew. Luckily we had no onward connections.


Airphil Express customer review :  8 February 2013 by Casper van der Walt   (China)

 

Trip Rating : 7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Manila - Puerta Princesa. I'm quite a nervous flyer, but was pleasantly surprised. Smooth flight and a free snack and drink on this budget airline. New(ish) plane and clean cabin. For US$42, a bargain.


Airphil Express customer review :  3 January 2013 by Robert De Ocampo   (France)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

One of the worst airline experiences I've had. The outbound flight was first delayed for 3 hours, and it was only announced at the time of departure. It was due to aircraft servicing, so they surely could have approximated the amount of time to do the servicing. We were finally asked to board using a bus and were kept in it for 45 minutes, only to find out that we were going to be brought back to the terminal due to additional servicing! We were left waiting for another 3 hours, and were never told on when we could finally leave. None of us could tell the greeters at our destination what time we would arrive. Airphil Express just kept saying they don't know when it would be done. So that's just for the outbound flight! 6 hour delay, no update on when we could leave, kept in a bus for 45 minutes without knowing what would happen to us. Inbound flight was delayed for 1 hour and when we finally got boarded, they double-booked 5 seats. The 5 passengers who couldn't take their "assigned" seats did not want to give up their seats, and the airline's solution was to ask for 5 more volunteers to give up and stay at the place of origin (they already got a few volunteers at the check in counter before boarding). After 45 minutes of trying to find volunteers, the airline threatened to ground the whole flight and everyone would have to stay if there were no volunteers. Finally, some volunteered to be offloaded.


Airphil Express customer review :  3 January 2013 by J Arnold   (Australia)

 

Trip Rating : 7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

My wife and I have just completed 3 flights with Airphil Express over the past month. One flight was an hour late departing Manila, the others were on time and all ok. I would fly with them again.


Airphil Express customer review :  1 November 2012 by M Vardenis   (Lithuania)

 

Trip Rating : 7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Domestic flights MNL-TAG and LEG-MNL. Aircraft's quite new, arrived on time, staff fairly good. The ridiculous disadvantage of Airphil Express is that proclaimed web check-in does not works. You get your boarding pass printed at home but as you go to security check, it appears that this kind of boarding pass is not valid so you have go to check-in counter and get your "real" boarding pass there.


Airphil Express customer review :  5 October 2012 by T Moore   (Australia)

 

Trip Rating : 5/10

Score 5 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

I flew on Sep 3, after being originally scheduled to fly from Cebu to Manila on Philippine Airlines. The AirPhil flight was completely full, and departed on time, despite our very late boarding, about 5 mins before scheduled departure (because we were transferred from the PAL flight). On the positive - the flight attendants were tidy and efficient in their work, and the aircraft, an Airbus A320 seemed fairly new and was also tidy and well-presented. No problems I was seated in seat 2D, at the front of the plane, the entire row 1 was occupied by other AirPhil crew. I had a significant amount of difficulty with the seats onboard, the seats in front of you are very close. I am 192cm tall and I have one bad leg that prevents me from putting my foot on the floor in front of the seat, and upon arrival in Manila, I had to apologise to the woman in seat 1D, who had my knees firmly jammed into her kidneys for the whole flight. This wasn't comfortable for me, and I doubt it was comfortable for her. I generally don't fly with budget airlines because of this. Budget airlines are budget because they jam as many seats in as they can, and I don't fit into these seats.


Airphil Express customer review :  2 October 2012 by T Patrick   (Hong Kong)

 

Trip Rating : 9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Manila to Catalan. Quick check in, we had booked via Philippine airlines but might as well have booked direct. Sat in exit row, prop plane. All fine, good service. On return, we were early at Caticlan so got on earlier flight. Bumpy at one point, think its common here. Terminal 3 nice both ways, much better than T1. Friendly and capable staff.


Airphil Express customer review :  6 September 2012 by Rochelle Dela Cruz   (Philippines)

 

Trip Rating : 9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Manila to Caticlan flight - delayed an hour. No problem with my return flight because it was on time. The rest of my flights with them had been wonderful because I've encountered no delays or cancellations. Staff are kind and approachable. Planes are comfortable and new.


Airphil Express customer review :  25 July 2012 by L Hansen   (Norway)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Clark-Cebu, July 22. Cancelled three weeks before the flight, due to operational requirements. The new schedule was 24 hours later, and we had to check in a hotel. I've spoken to friends traveling in the Philippines, who had the same experience. One guy had all 6 flights delayed or cancelled. This was my second. In comparison, I have used Cebu Pacific 20 times, and only one time been delayed (one hour).


Airphil Express customer review :  15 February 2012 by W Allen   (Singapore)

 

Trip Rating : 7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-CEB-DVO-MNL recently and all flights were reasonable. Some crew clearly new and on-the-job but a pleasant persona and seemed engaged. Flight out of Manila a little delayed but other 2 flights were pretty much on time. Food still limited. Seats fine for a short flight. Importantly a cheap ticket. Have flown them a few times now and all in all its value for money. You get where you're going and for a good price. Domestic airports in the Philippines really need a makeover though.


Airphil Express customer review :  10 January 2012 by H Lo   (USA)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Delays both to MPH from MNL and going from MPH to MNL. Return flight delayed 2 hours and ultimately caused us to miss our connection to NRT. Staff routinely denied there was more delay than already announced. They announced delays at 30 minute increments. We could have made alternate arrangements to get to our connection on time. To make matters worse, they made no attempt to help us expedite our arrival. The only thing they did was to move our bags closer to the door so that baggage handlers would pick them out first. Zero assistance on the ground and to cap things off, staff at Caticlan (MPH) was rude, they tried at every step of the way to prevent us from knowing the true status of the flight.


Airphil Express customer review :  10 January 2012 by A Thompson   (UK)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Booked to Caticlan. Our full trip was Hong Kong to Boracay, two flights of less than 3 hrs in total, a journey of less than 8 hrs door to door - yet it took 16 hrs there and 21 back. Both there and back all flights via Caticlan were cancelled and everyone re-routed and bussed via Kalibo. Communication during the delays was at best confused, at worst entirely misleading. Staff drifted from excuses of weather, to air traffic, to mechanical failure, to one member of staff explaining this was what we should expect for flying a 'low cost airline'. Airphil costs us an additional 1000 in the end to get home, a day late.


Airphil Express customer review :  5 January 2012 by S Middleton   (Hong Kong)

 

Trip Rating : 10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Hong Kong-Cebu return. Both flights were very good. On time, smooth and comfortable enough for the price and distance. Air hostesses were always polite and smiling and would stop to chat with children. Food was buy onboard and the selection could do with more variety other than hot pot noodles, but small quibble. We would certainly fly this airline again.


Airphil Express customer review :  30 November 2011 by B Millard   (Philippines)

 

Trip Rating : 8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PPS-MNL-PPS round trip economy. Cost USD24. 1 hr delay outbound - informed at check-in. Actual arrival 1hr 40mins late, due to "Special Operations" at MNL. Inbound, pushed back from stand 15 mins early, then waited 40 mins for a take-off slot. Eventual arrival at PPS just 10 mins late. Quite comfortable seats on the AirPhil Express A320, better than Cebu Pacific, but would not want to spend 3 hrs in either. Flight attendants friendly and helpful, communication from the Flight Deck excellent.


Airphil Express customer review :  23 November 2011 by S Gonster   (USA)

 

Trip Rating : 7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-SUG return. Planes on time. Looked to be well maintained. NAIA Terminal 3 a godsend compared to the other two. Read the baggage rules carefully, they will charge you for being even a little over 15 kilos. Had front seat by the door, as regular seats are very tight for anyone over 5'10". No inflight entertainment and they had snacks/water for purchase only.


Airphil Express customer review :  11 October 2011 by R Schagen   (Singapore)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Airphil Express may offer cheap fares, but erratic departures and cancelled flights mean added costs that defeat the purpose of flying with them. Virtually all my flights have departed late (one by almost an hour with no explanations or apologies) except for one which they strangely left about 20min early. Even worse is when they cancel a flight without compensating stranded passengers, and then refuse to issue an explanation for the cause of the delay! So not only are they not content with inconveniencing their passengers, they want you to suffer financially too by preventing you from submitting an insurance claim for travel delay! It also raises the question too whether there are other troubles facing the airline, especially since you are told unofficially by staff that safety concerns were the real reason for the delay, but that the company's lawyers refuse to allow anything in writing about this. So you can't help but wonder whether you should be worried about encountering just erratic departures and poor customer service when flying on Airphil Express, or something far more serious still.


Airphil Express customer review :  12 September 2011 by E Milana   (Philippines)

 

Trip Rating : 9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-TAG-MNL. We booked via online booking and it was the cheapest fare during the peak season. When we arrived at check-in there was some problems with the computer but it was fixed within 10-15 mins. Quick check-in if it wasn't for their faulty computer at the time. Both flights were on time. Smooth flight overall with comfortable seats and spacious considering it's a low-cost.


Airphil Express customer review :  30 July 2011 by N Repetillo   (Philippines)

 

Trip Rating : 9/10

Score 0 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-SIN-MNL. Nothing special with the service, what could you expect on a low-cost carrier. Great flight experience in their new A320. Airport experience from check-in to immigration to airport security and boarding in MNL Terminal 3 is not a problem. Same with SIN Changi's Terminal 2. They are the only LCC that operates in Changi's Terminal 2 and it was a bonus. Two-thumbs up for that.


Airphil Express customer review :  22 July 2011 by M Dickinson   (Singapore)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Flights fine, after sales service terrible. Problem with the website led to a duplicate booking, several calls in excess of 30 minutes ended up going nowhere, had to go to airport in person. Was given a few forms to fill in and the refund would be returned within 1 month to the credit card. More than 2 months later and no refund. A trip to the airport is required to get an answer, luckily it's only 15 mins down the road.


Airphil Express customer review :  28 April 2011 by W Thomas   (Singapore)

 

Trip Rating : 8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Singapore-Manila vv and domestic to Puerto Princessa. All flights on new A320 and seats seemed more spacious and comfortable than other low cost carriers in the region. Crew attentive and pleasant. Flights on time. Onboard selection needs improvement but all in all a satisfied customer. T3 at Manila a little sparse but better than T1 or T2 from previous experiences.


Airphil Express customer review :  7 January 2011 by J Olfato   (Singapore )

 

Trip Rating : 8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

SIN-MNL-SIN. A320 has good legroom (seated in 6A and 8C). The tickets are cheap, online booking easy, and not much hidden charges (baggage is free). The fact that it uses Terminal 2 in Changi is an added value. MNL-SIN was 30 minutes delayed - no announcement or apologies from the ground staff.


Airphil Express customer review :  22 December 2010 by Oliver Lu   (Philippines)

 

Trip Rating : 8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

MNL-MPH. Check-in at Terminal 3 fast with a smiling agent at the counter. Boarding on time, two female FA on this flight and attentive to passengers request. The touchdown was smooth and sure will ride again with them soon.




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