Airblue Passenger Reviews and Airblue Customer Trip Reports   No Ranking Awarded       Add your Airblue Review   No Airblue Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : Airblue   5 out of 10 17 reviews

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	Airblue Customer review :  14 May 2013 by Mohammed Ajeeb    (UK)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Manchester to Islamabad return. The quality of food was appalling, the service was awful and check in staff in Islamabad were rude and totally lost. They charged extra Airport tax from some passengers and some they let go without asking for it. The flight was nearly 1.5 hours late from Islamabad. Instead of blaming their staff for inefficiency they blamed the passengers. Some of the food was stale. Requests for drinking water were ignored or dealt with half an hour later. I shall never travel this airline again.

	Airblue Customer review :  27 March 2013 by Erik Jenner    (Germany)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	KHI-DXB. Had to go earlier to DXB, change of booking was very easy, check-in was a little bit slow, but ground staff very friendly. Flight was very early in the morning, so after the check in I fell asleep. The friendly ground staff woke me up at the last minute. Flight was on time, the plane in good condition, nice seats and good legroom. On the flight they served a hot snack and hot and cold drinks. Would fly them again.

	Airblue Customer review :  15 January 2013 by S Ahmed    (UK)
	Rating : 0/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	MAN-ISN direct. Flight delayed 26 hours! After sitting at the airport for 6 hours, we were taken to a hotel room. Six hours later they took us back to the airport and we had to spend the remaining hours at the airport. Served chips, 3 times in 26 hours (this was them taking care of us). When we eventually took off, there were no flight entertainment. It took them 1.5 hrs to serve food. 3 hours later somebody came to pick up the rubbish. Throughout they left the lights on (on a night flight). No air conditioning in the air and no leg room.

	Airblue Customer review :  14 April 2012 by O Liaquat    (UAE)
	Rating : 1/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LHR-AUH, A319. At check-in told the flight was delayed 3 hours, however airport information board did not show this delay. After 30 mins, the flight was delayed 2 more hours. After 3 hours, it was delayed another 7 hours. No responsible person from the airline available for answering queries. In spite of 12 hours delay, no hotel room provided. The food given in the lounge was not worth eating. All this while there was no airline staff to facilitate or compensate on anything. A 15 hours delay, and no compensation whatsoever. The plane itself was very cramped. The air hostess friendly, and food was fine.

	Airblue Customer review :  25 November 2011 by R Maroof    (UK)
	Rating : 4/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	MAN-ISB-MAN (via Ankara). Outbound flight was over 2 hrs late but got a call from Airblue staff 5 hrs before departure time informing me of this. Check-in staff were friendly. Take off was nearly 3 hrs late on small airbus A319 which obviously is not designed for over 4000 miles flight. Seating is configured in 3x3 setting and very cramped. Aircraft was full on both legs of the journey, no inflight entertainment at all. Meal was excellent though, drinks were served frequently as well as on demand. Flight crew were friendly and willing to help but noticed that they are generally slow in serving meals. Upon landing at ISB baggage was out quickly. Inbound flight from ISB was delayed by 30 mins, one hot meal served and from Ankara to MAN only a wrap with a drink was served which I found inadequate for 10.5 hr flight. Overall I found Airblue to be average. Cheaper option compared to others, excellent food, good inflight staff. However small plane which is painfully cramped and seating inadequate for long haul flight with a lack of inflight entertainment.

	Airblue Customer review :  22 October 2011 by Ashhad Faizan    (Canada)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	KHI-LHE, A319.The service was fine with Chicken wrap, chips and Biscuit. The comfort level was good and aircraft was clean and tidy as well. However staff seemed to lack a bit professionalism. No inflight entertainment provided. Air blue can be considered as an option against ever inflating fares of PIA.

AIR BLUE customer review :  6 September 2011 by M Akram (UK)

Manchester to Islamabad with my family on a return trip. When I opened my dinner table it was filthy with food staining. Cabin crew did not appear to care about passengers, either due to being short staffed or ignorance. A passenger next to me asked for a paracetamol tablet which took 20 mins to arrive after having to ask for the second time. On my return trip, the table enclosure was even dirtier, even the safety card had a big lump of old food stuck on it. Our flight was 30 mins late on departure from Manchester. On my return the check-in desk at Islamabad is inefficient, we waited over 45 mins to be served. We were given 3 seats together and 2 other seats away from each other. The attitude of Air blue cabin crew could be more courteous.

AIR BLUE review : 14 July 2009 : by N Ahmed

Customer Rating : 1/5

I flew Air Blue for the first (and last) time. My flight from Islamabad to Dubai was late by 3 hours. The worst part was the attitude of the ground staff which was very rude and discourteous. Whenever they were requested for any information about the reasons of delaying, they will not give any proper answer and instead of showing any empathy towards passengers , they were rude and showing attitude. One lady among the ground staff even started passing nasty remarks and made fun of the waiting passengers. I have made up my mind not to travel by Air Blue again and I advise all those who read these comments that go for the better choices available.

AIR BLUE review : 7 November 2008 : by H Janes

Customer Rating : 2/5

Heathrow to Islamabad return. The worst travel experience I have ever had. Flight delayed by 11 hours outbound and 2 hours on return. On both occasions no information was given and staff repeatedly told us "15 minutes" and that there were "problems with the plane" (not what any one wants to hear just before take off!). Staff were uniformly rude and unhelpful and there was no in flight entertainment at all - even the route screens were out of order. I will not be using air blue again.

Air Blue review - by D Knight

27 August 2008  Customer Trip Rating :

LHE - DXB last week - boarding was a bit of an issue with a mini bus trying to ferry everybody to the stand, but apart from that happy with service and will use again. Far from the worst budget airline I have used

Air Blue review - by Nadim Alam

21 January 2008  Customer Trip Rating :

Lahore to Karachi. Cant argue with their overall service, quality nor staff. They served a full meal on the 9pm flight. Slight delay on outbound, baggage arrived promptly and all in all no complaints at all.

Air Blue review - by Saiqa Liaqat

23 July 2007  Customer Trip Rating : n/a

Manchester to Islamabad in Business class. The check in has got to be the worst I have experienced. They had three desks open, where 1 was meant to be for business class customers. Passengers were so frustrated with the unacceptably long delays that they were using all three desks. It took us 1.5 hours waiting in the shorter business class queue to check in. The check in personnel were surly, tired and clueless. Despite the fact we had paid for business class seats he gave us economy tags for hand luggage and check in baggage - (priority tags were added to all checked in baggage). He did not direct us to any lounges or fast track and when questioned said they all closed at 7.30 pm and therefore he thought it best we go to the gate. The flight left at 11pm, after demanding some food or refreshments they started serving us in business class at 2am! Each passenger was served one at a time. Once the first passenger had been served each course and had finished each course and then coffee did she move onto the next passenger. At 3am we finally got served. We were stopped by the flight attendant from using the toilets as they were for business class customers (remember she had served us a meal not too long earlier). I wonder if Air Blue train their personnel? We had to disembark for the re fuel in Turkey (this took an hour). At Islamabad despite having priority tags on our luggage all business class passengers were left waiting until the end. All of the economy passengers had left the airport before our luggage came through. Maybe priority in Air Blue language means send it out last? If you like us were concerned about the service from PIA and were looking for better value for money, convenient flight times and good service and therefore are thinking of Air Blue - DON'T. Air Blue have got to be the worst airline I have ever flown. The service is appalling; the staff are rude and should not be in employment. I recognise that Air Blue offer discounts, these do not compensate you for the poor service, long delays and problems at both airports.

Air Blue review - by Zeeshan Shah

20 March 2007

I flew on Air Blue for the first time during my recent trip to Pakistan from Karachi to Islamabad, and then from Lahore to Karachi. Overall I had a pleasant experience as the flights departed and arrived on time, the food was reasonable, and purchasing tickets online was a breeze (as compared to PIA). I especially liked the service in the terminal before I checked in as you are welcomed and directed to the counter you need to check in at. The only complaints I had was the silly inflight entertainment which was being shown as I would preferred seeing information with regards to the flight (location, speed, time to distance, etc.), and the service in Business Class was quite similar to that of PIA.

Air Blue review - by Kurt Mueller

26 June 2006

KHI-DXB on AirBlue, Y-class. Paid Rs 8,200 for the ticket, putting it on par with EK and PK (which both had no seats). Check in unusual, with the female check-in agent managing to process me without a greeting, a smile or a thank you. Gate procedure friendlier, got a "have a nice flight". Full flight with a mixed clientele. Chap on seat next to me had his bare feet on the seat cushion all the way (except during meal). Sitting in the forward of two exit rows, I was wondering why my seat back was getting so many impacts from behind. Upon checking, I found the pax behind me was lying low in his seat (head virtually on the seat cushion) with his feet up my backrest. Meal tasty and very nicely presented (real china!). Mobile phones already in use during final approach. Flight on time and baggage on conveyor within a few minutes of arrival.

Air Blue review - by Omar Hassan

19 January 2005

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Air Blue review - by Omar Hassan

20 September 2004

KHI to ISB on Airblue, on AB 204 21st Aug. The check in was a breeze due to the new electronic check in system they have introduced. The plane was a brand new A-320, with beautiful furnishing in blue decor. The flight attendents were all female and were fresh young faces compared to the PIA crew I was used to before. A full meal was served in custom made crockery, which is unheard of else where specially in economy. Flight left karachi on the dot and landed on schedule.