Air Astana Customer Reviews and Air Astana Passenger Trip Reports   an official 3-Star Airline       Add your Air Astana review   Air Astana official 3 Star ranking   Airline Reviews : A-Z Index   Customer Review scoring : Air Astana   6.8 out of 10 59 reviews

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Check Air Astana passenger information in our customer travel guide
		Air Astana official 3-Star Airline Ranking		Angled lie flat seats in Business Class (B757)
		Air Astana Business Class Lounge Reviews		Handheld IFE available in Business Class long haul
		Air Astana Economy class seat reviews		Fleet of all western aircraft (B767, B757, A320)
		Air Astana Business class seat reviews		"Service from the Heart of Eurasia" concept
		Air Astana Passenger seat recommendations		Up to 32" seat pitch in Economy Class
		Air Astana Aircraft Seat Maps and Cabin Layout Plans		Meal service provided on all long haul flights

Air Astana customer review :  8 May 2012 by Alan Sargeant   (Australia)

Bangkok to Almaty. Excellent flight, friendly and helpful flight attendants. Cabin crews English is getting better and more than adequate for a foreigner travelling with them. Food was good but could have been a little better. Seats good - not quite a bed but allow you to stretch and sleep. Portable hand held entertainment units not so good compared with other airlines. I upgraded at airport and this represents excellent value. Pre-booked business class is not good value.

Air Astana customer review :  25 April 2012 by Y Badikova   (Kazakhstan)

ALA-AYT-ALA. Very polite and professional staff onboard. Excellent serving of special meals as ordered at booking, and excellent care for children and aged passengers. I would recommend providing more toiletries (hand lotion, combs, etc). If possible, please consider other supplier of noise-reducing earplugs, those available in the passenger's pouch now don't reduce the noise and pressure discomfort in the cabin.

Air Astana customer review :  5 April 2012 by J Briggs   (UK)

Excellent recent flights, great selection from inflight service. Very friendly, attentive and polite staff. Flights were on time and very comfortable, good connections, modern aircraft and all in all a great flying experience.

Air Astana customer review :  30 March 2012 by A Bergmann   (Switzerland)

Four flights IST-ALA-TSE-ALA-KUL. All 4 were on time, excellent service by cabin crew, very good food and drink selection - both on domestic and international legs. Good seat comfort (cradle seats on shorter sectors, angled lie flat on B767 to KUL). The only disappointment was the lounge in ALA, which is basically a bar and you get a voucher for a soft drink plus a snack.

Air Astana customer review :  25 February 2012 by C Welton   (UK)

Business class to Beijing return from Almaty. Service was good and staff friendly. Better food, better wines, even cold champagne now. Staff are the airlines asset. They are informative, polite and helpful.

Air Astana customer review :  12 December 2011 by P Butterworth   (UK)

Amsterdam to Atyrau return. Using Air Astana many times (not just this route) I have found the flights to be very expensive and often delayed due to technical issues or weather, plus chaotic check-in staff! However the flight itself is well above average in food, flight entertainment and service. Taking into account the experience from arriving at the airports plus the cost of the flight, one would expect a smooth journey per se. Unfortunately this is not the case! Being a state airline and promoted as such there is a lot of room for improvement in this area.

Air Astana customer review :  3 October 2011 by D Olsson   (Australia)

Almaty-Astana return and Almaty-Abu Dhabi and all flights were fine. Check-in, cabin service average, food basic no delays. The Abu Dhabi flight was in an A320 though so entertainment and facilities were limited. It's like a lesser western airline but they do seem well-organised and have a good website. The only problem I had was caused by Etihad. I booked a codeshare through the Etihad website as it was the same price but included a bus to Dubai. However, the bus departure time on my ticket did not exist and had never existed. I had to wait 3 hrs for a bus. If they had provided accurate information I would have made alternate arrangements.

Air Astana customer review :  11 September 2011 by B Lohse   (Kazakhstan)

Almaty to London. The service was pleasant and efficient, KCTV was handed out as soon as seat belt signs went out so the time waiting for drinks to be served passed quickly by. As for the new wine selection this is good now that imported wines are included. The change from my first flight (Nov 2007) to now is positive.

Air Astana customer review :  6 September 2011 by M Foote   (Russia)

GUW-TSE-SVO. I flew for business in Economy class and was impressed how professional the service was. The food is ok, there was IFE via a small flip-down video screen and headsets were handed out to all passengers in time. During the flight from TSE to SVO they issued a travel pack (flight socks, blindfold, comb). I did have a complaint with the customer service from one member of the cabin crew and requested a comment form, which was handled professionally by other members of the crew.

Air Astana customer review :  28 July 2011 by Alan Sargeant   (Australian)

Bangkok-Almaty (Business), Almaty-Astana-Novosibirsk. The Business Class was very good and liked the beds. There was plenty of space but would prefer truly flat beds. Friendly check-in in Bangkok and food was better than expected. Allowed to stay in the Business lounge while I waited for the connecting flight to Astana. Business lounge in Bangkok was very ordinary and toilets were in a different area. Almaty-Astana-Novosibirsk. Everything was adequate and better food than I expected. These flights were still full.

Air Astana customer review :  21 July 2011 by Nina Khan   (UK)

London-Almaty. The best direct flight between London and Almaty. Service is very good, cabin crew are all well presented and professional. My only criticism is that I found the selection of wines quite limited. Everything else was as you would expect from a leading international airline, boarding, inflight entertainment, landing etc. I have been a customer of Air Astana for the last 10yrs and can say that services, planes and routes have all improved.

Air Astana customer review :  14 July 2011 by Alexander Blair   (Kazakhstan)

Friday night back to Almaty, they did brilliantly. Excellent selection of drinks served by staff who knew how to mix them, well prepared fresh food, friendly and professional cabin staff, newish plane, comfortable seats , good music selection (I even have to admit I found the crass candid-camera-esk overhead TV amusing too, then off the aeroplane and out of the airport and into a taxi in 5 mins max.

Air Astana customer review :  14 July 2011 by L Treherne Pollock   (UK)

London-Almaty and this airline seems to get better and better. It was streamlined and helpful from check-in to arrival. The staff were unfailingly polite and helpful and did everything possible to make my journey pleasant. It took me a short while to work the seats but I slept very soundly when I had. There is plenty of space and it was an extremely comfortable way to get to Kazakhstan.

Air Astana customer review :  9 July 2011 by B Murg   (China)

3 flights over 2 weeks (Almaty-Astana, Astana-Almaty, Almaty-Delhi). Computers at check in down, no assigned seating, every man for himself. Quite tall, had reserved exit row was told to "stand at the gate" to be the first one on to grab the seat. However, they boarded 20 people into coach ahead of us and the exit rows ended up being filled by families with kids. Changed ticket, received confirmation via email, arrive at airport to be informed "Yes, we sent a confirmation but you needed to come to our office to get the ticket." Upon informing them that they sent the e-mail at 10 pm and the office would be closed, they informed me I should have driven from central Astana to the airport to do it. Entire day wasted in Astana airport, eventually placed on a late afternoon, totally packed flight. Guaranteed exit row, instead given tiny seat with zero leg room. Food, absolutely dreadful. Staff spent most of their time sitting in the entirely empty Business Class section watching movies and telling passengers on the full flight not to use the Business Class bathroom.

Air Astana customer review :  19 May 2011 by N Croft   (Kazakhstan)

Atyrau to Almaty - friendly service with right amount of attention, 3 meal choices, excellent legroom, great selection of music. Most comfortable.

Air Astana customer review :  15 May 2011 by A Bowen   (UK)

Business class from Almaty to Bangkok. The comfort and service was of highest standard and compared favourably with airlines with better reputations.

Air Astana customer review :  20 April 2011 by Martin Wallace   (UK)

Amsterdam to Atyrau return – one of the most expensive flights per mile of any routes worldwide by any operator, so you might think the flight would be special. Old aircraft, substandard in-flight entertainment (the overhead TV monitor in my section not working and others with poor picture from what I could see), cramped full flight, 2 of the 3 meal choices not available by the time the meal cart got to me, all the wine with the meals gone by half way down the cabin, bar service once per flight and grudgingly given using cheap local (to Kazakhstan) versions of spirits mixers and wines by unsmiling cabin crew.

Air Astana customer review :  27 November 2010 by Alan Sargeant   (Australia)

Moscow to Almaty. This was a good flight, it departed and arrived as schedules and the luggage was offloaded efficiently at Almaty. There was a slight hiccup with the check-in and I did not get the seat that I had pre-requested, however, I finished with a better seat. Flight service perfectly adequate and I was spoken to in English when they realised I was not a native Russian speaker. I had no problems on what was a comfortable flight.

Air Astana customer review :  27 November 2010 by Alan Sargeant   (Australia)

Bangkok to Almaty. Very full flight and a booking error in my row which resulted an upgrade to Business Class. Food and service quite friendly with some preferences being given to those who had paid full business class fares. Seats were comfortable recliners and I was a little surprised with the legroom. Service was good and the English better than I expected. Economy class gives value for money but I think that Business Class does not.

AIR ASTANA customer review :  8 October 2010 by A Telman   (Kazakhstan)

GUW-ALA in Y and ALA-URA in C; both flights on older and somewhat stuffy 757s which, however have generous legroom in economy and plenty of space in business. Seats in business are rather tired but still comfortable and service is very good; Air Astana FA's are always professional and friendly. Good food both in economy and business. Flights operated on time. Overall this again was a good experience and I would recommend using KC rather than other domestic carriers (which are, to be honest, very few in Kazakhstan).

AIR ASTANA customer review :  22 June 2010 by A Yeraliyev   (Kazakhstan)

URA-PEK via ALA return in Y. Checked-in online but offered a better seat at the airport which is nice of check-in agents. Domestic legs on newish A319 with plenty of legroom in economy. ALA-PEK on rather tired B767 with ancient bulky ceiling TV-sets and stale interiors but the flight and service very good. Had seats 29A+B for myself (exit row seats) on both flights with huge legroom. Special meal delivered as requested. ALA-PEK-ALA are the night flights so service was unobtrusive if you like which is good for couple of hours sleep. Excellent experience with Air Astana (although no competition whatsoever in the local market therefore fares are quite expensive).