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AirAsia X Passenger Reviews and AirAsia X Customer Trip Reports



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AIRASIA X customer review :  27 March 2012 by N Werner    (Switzerland)

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

XL Seat

KUL-KIX-KUL in Premium Class. Check-in was quick and efficient, however flight was delayed almost 3 hours. Communication was not very good but after 2 hours they handed out water and muffins. Onboard the seat was comfortable and much better padded than other airlines. Food is same as economy, the crew was very friendly, efficient and professional. Return flight on time and I slept for 6 hours. A great service for a low-cost airline in their premium cabin.


AIRASIA X customer review :  22 March 2012 by James Halley    (UK)

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

LGW-KUL. Managed to obtain promotion fare which was too good to pass up even once I had paid for extras like food, entertainment and baggage. Very positive experience. I was impressed with the service but disappointed to learn that the flight stops running next week. My aircraft was about one third full even at those prices.


AIRASIA X customer review :  6 March 2012 by A Rueckert    (Germany)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

ORY-KUL-PER MEL-KUL-ORY. You exactly get what you pay for. We were aware of that, so the experience was overall positive. The only thing that seems unnecessary is, that you have to collect your bags in KUL, check them in again a couple of minutes later. Overall the flights were uneventful. AirAsia X offers a very cheap option to Australia (less than 700 EUR return).


AIRASIA X customer review :  1 March 2012 by Chin Yee Meng    (Malaysia)

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

KUL-TSN-KUL. Very comfortable flight, however the that FA was rude and unfriendly. The pre-booked meal was very small and not tasty. Overall, value for money.


AIRASIA X customer review :  28 February 2012 by Jaiea Manikam    (New Zealand)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

CHC-KUL-CHC. Very comfortable flight, no different than one of the more expensive carriers. The 1 prepaid meal was disappointingly small for the price paid. Also when booking, price rose substantially. The usual add ons, however the top $90 fuel surcharge. What is that? Overall an excellent airline using nice modern aircraft. Far cheaper than the alternatives and would definitely use them again where possible.


AIRASIA X customer review :  27 February 2012 by T Savaglia    (Australia)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

PER-KUL-MEL and was pleasantly surprised. Bought fares on sale so wasn't expecting much but the service was good, leg room the usual and flights on time. Happy with the inflight entertainment and food was fine. They are a great budget airline.


AIRASIA X customer review :  24 February 2012 by D Ktoo    (UK)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

LGW-KUL-LGW. If you get a promo fare there is little to complain about. Paid a basic fare of 260 return, with additional fees for food and seating choice raising it to around 300. Paid for meals are very good but small portions. Check-in staff at Gatwick were very strict with baggage weight, many were made to re-pack. No such problem at KUL. Our flights were 60% full so able to take a row for the 2 of us. Otherwise it would be pretty tight for a 14 hour flight. Cabin staff were friendly, cheerful and helpful. Shame they are due to stop this service in May.


AIRASIA X customer review :  13 January 2012 by Ross Wilson    (Australia)

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

XL Seat

KL-MEL in Premium class. The wider, lay flat beds are fantastic for the price, they are not exactly lay flat but close enough and the duvet and pillow make it comfortable. Food served is same as economy and Air Asia is known for their quality food (Asian selection only), its tasty and a good portion size. Staff are friendly and attentive.


AIRASIA X customer review :  6 January 2012 by J Khalid    (Malaysia)

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

XL Seat

KUL-LGW-KUL and KUL-ORY-KUL on premium seats. The website booking was efficient and so was online check-in. Bag drop was a little tricky at LCCT but this could be due to sudden surge of passengers, given the Christmas break. Onboard experience has been pleasant, with friendly flight attendants, comfortable seats, good food, comfortable pillows and duvets. Snacks served onboard were also good, we had a croissant during the ORY-KUL flight. We didn't use the entertainment option. Ground crew, particularly customer care in KL and check-in counters at ORY, were helpful. Would highly recommend premium seats over other airlines' business class seats. An area for improvement would be that the onboard toilets were a little "over-used", and could potentially cause problems on long-haul flights in terms of cleanliness.


AIRASIA X customer review :  12 December 2011 by Zarik Zainuddin    (Malaysia)

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

I recently flew KUL-LGW return and was impressed with the leg room and quality of inflight service. For a long haul low cost airline, it's definitely at par or better than MAS. I would definitely fly with Airasia X again.


AIRASIA X customer review :  9 December 2011 by R Thiruchelvam    (Malaysia)

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I recently flew KL-Christchurch return. It was my first time on AirAsia X. Given that I am over 6 feet, I was very impressed with the leg room available. I sat 2 rows from the back. The new planes complimented by excellent service made it an enjoyable trip too. Consistency on the return trip was nice!


AIRASIA X customer review :  7 December 2011 by Benedict West    (UK)

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

LGW-KUL return. On the outbound leg we had the hot seats which have plenty of legroom but I found the middle seat I was in agonisingly narrow, the tray table is built into the armrest leaving me feeling wedged in and very uncomfortable. If you are of larger build you will find that the regular seats with armrests that fold up are much more comfortable. A340 both ways were clean and in good order but both legs ran slightly late. Crew 'okay', nothing more. Food pretty poor and along with drinks, even water, have to be paid for. Remember cash, or you'll be having a very thirsty flight! Return leg much more comfortable as we sat near the rear in the two seats together where the cabin narrows in regular seats.


AIRASIA X customer review :  6 December 2011 by C Walsh    (UK)

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

London-KL-Christchurch return. On all four flights, very comfortable and well looked after by a professional crew. The food is good, while the best value is in the cup-of-noodles. Air Asia X refrains from making lengthy annoying announcements, nor does it draw out the meal service one is accustomed to on full-service airlines. You can ask for a meal at any time between services. Cabins are clean, as are the bathrooms at all times which is appreciated. The A330, KL-CHC-KL is brand new and worth getting a seat in the last 6 rows which are spaced 2-3-2 for more comfort. Onboard food is very expensive when paying in NZD. A similar problem for AUD, EUR and GBP too, so always best to have MYR handy. For 520 return, a great deal and felt great at the end of all flights.


AIRASIA X customer review :  4 November 2011 by J Samson    (New Zealand)

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

KUL-DEL A330, newish plane, flight departed on time. Extremely efficient FA's, very happy and obliging. Purchased a couple of beers outbound that were reasonably priced. Legroom sufficient for me and I'm 6'2. Arrived into Delhi 10 minutes early. Excellent all round service.


AIRASIA X customer review :  28 October 2011 by B Conn    (Australia)

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

Overall not a bad flight. On return audio speaker at airport was not clear enough to hear what they where saying. They should call passengers at rear of plane on first so they don't have such a backlog of passengers waiting in the rain on the tarmac. Extra charges for DVD player, food, drinks and blankets etc, is I suppose why it is a low cost carrier.


AIRASIA X customer review :  17 October 2011 by F Lee    (Malaysia)

Trip Rating :  7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

KUL-HND-KUL. There are Japanese Flight Attendants to assist non-English speaking Japanese passengers. Food was the standard AirAsia X fare although the timing of the service was not convenient for me (I just had lunch when we departed from KUL-HND). There was no problem delaying the food till later, though. Luggage delivery at Tokyo Haneda Airport was a little slow - it took about one hour after arrival before we were able to leave the arrival hall. On the return flight, the check in and boarding was very efficient and problem free. If not for the luggage delay and unfriendly time of arrival (10.30pm) at Haneda, AirAsia X would have gotten a 9 rating from me.


AIRASIA X customer review :  10 October 2011 by A Darwish    (Australia)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

Gold Coast to KL return. Seats are comfortable. Meals adequate, and I that I could order munchies or drinks at a very decent price, when I wanted. Only issue I have is that I was told I could hire an entertainment unit on board, but they only had 10 and were all taken. Told to book online but no where was there a link. Other than that both legs were enjoyable and service top quality.


AIRASIA X customer review :  6 October 2011 by D Eyres    (UK)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

BKK-KL-LON. It was the cheapest one way ticket to England, although the price got considerably more expensive throughout the booking process. The flight from BKK-KL was good, the plane brand new and the cabin crew friendly. KL airport was ok for a 4.5 hr stopover, it did have free wi-fi for up to 3 hrs which was of a reasonable speed, but the selection of shops and places to eat was poor. Long haul flying on Air Asia is clearly not going to be as pleasant as with other airlines unless you pick the hot seats, buy the entertainment, the travel kit and food as they do cram you in to Economy. The planes are clearly designed for the smaller person and I was certainly relieved that I had bought the hot seat as 14 hrs in one of the cramped narrow seats would not have been pleasant. If you do buy all the extras then it does come nearer to the standard of a normal long haul flight and the staff are extremely friendly, and the food was fine. Both flights were on time meaning that we arrived in Stansted a little early and the bags were waiting.


AIRASIA X customer review :  6 October 2011 by H Lam    (Australia)

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Standard

Flew 4 flights: Melbourne-Kuala Lumpur, Kuala Lumpur-Paris Orly, Paris Orly-Kuala Lumpur, Kuala Lumpur-Gold Coast. All 4 were fine, dep/arr on time. Service as expected - we prepaid our meals, tasty but the portions were too small as previous reviewers mentioned. We purchased hot seat for KL-ORY-KL as this is the longer flight and worth every cent. Flights attendants worked hard and a great effort to keep the toilet clean.


AIRASIA X customer review :  22 September 2011 by S Dalton    (Australia)

Trip Rating :  10/10

Score 10 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Perth-KL-Stansted return in Premium. Initial flight older A330, both A340's and new 330 back to Perth. A good experience for the price. Easy check-in with separate line. Seats good on all and managed to sleep well. While food is small portions it was tasty with plenty more snacks to purchase as required. Crews friendly and helpful. A340 premium section behind first economy, toilet used by economy, the curtain never used, but can understand it is just too hard for crew to enforce. Premium transit baggage at Stansted and Perth came off last, though direct connects did come off first, so system not set up to pick transit baggage. Transit through KL LCCT was fine, its basic, but works well with amenities and clean toilets.





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