AirAsia X Passenger Reviews and AirAsia X Customer Trip Reports   AirAsia X an official 3-Star "low-cost" Airline   Add your AirAsia X Review   AirAsia X official 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIRASIA X customer review :  22 September 2009 by S Baker   (UK)

KL to London return with 2 other single flights while in Asia and overall pleased with the my journeys. On the long haul flight, the seat size and legroom was fine. I would recommend that if you pick your seat, you should to avoid the window ones as they have IFE boxes under all those seats by the wall. The food is okay, service ok too. I read someone's comment about the crew focusing more on their appearance rather than the service and there might be a bit of truth in that. London-KL flight was nice and quiet; it leaves at 1.35am so great to get into sleeping mode for most of the flight. It was maybe 35% empty so some lucky ones even managed to get 3 seats in the middle row to lie down! KL to London was full though and the reading lights did not work for some of us - so when they switched the main lights off, you had nothing to do but try and sleep. When I asked the hostess about it, she said (giggling) that the engineers were aware about the problem, but that it has not been dealt with. The other very irritating thing was the call bells. One of them kept going off and would ring over and over again disturbing everyone's sleep.

AIRASIA X customer review :  5 September 2009 by Alex Barbulescu   (Romania)

STN-KUL return. Prepaid meal was ok, nothing more nothing less. Prices for beverages and food reasonable (Coke - 1.5$, beer 3$, Sandwich 3$, etc). Got a portable player for 30 RM (about 10$), selection of movies and tv series was ok. Seats old style, good recline, good legroom, footrest. 2-4-2 configuration was super. All in all fair and decent service, but at 500 GBP return (checked baggage and meal included) is not at all that cheap. Would fly again, but only at a lower fare, otherwise I prefer legacy carriers which now offer competitive prices.

AIRASIA X customer review :  31 August 2009 by J Leong   (UK)

London Stansted to Kuala Lumpur return. On the plus side, seats on Airbus A340 have a better pitch than I had expected and seats appear to recline a little somewhat. However, there is still a cramped feeling in the cabin. The cabin crew were pleasant and friendly enough. The English announcements made by the flight crew were not very clear. AirAsia X terminal in KL airport is quite smart, with air conditioning, and check in a breeze. A toilet on the plane had broken seat that was not fixed, inflight meals were not nicely presented (it is a budget airline and I accept that), and did not taste good. I also noticed that their prices for meals charged on board are much higher if you fly from the UK, than if you fly from Malaysia. For instance, one of their main meals cost £6 from Stansted to KL but only about £2 (12 Malaysian ringgit) from KL to Stansted , almost three times cheaper! Most passengers who fly the airline, are budget conscious, and this difference in price really needs quite a bit of "explaining" from the airline - they won't want others to think that they are exploiting their customers, do they? Some of the departure and arrival times of AirAsia X are not very passenger friendly. Imagine taking off from Stansted at 1.20am or arriving into Stansted at midnight! In future would fly AirAsia X if it is medium haul flights but not long haul to/from London.

AIRASIA X customer review :  24 August 2009 by Dan Wilson   (Malaysia)

KUL-STN return. Both flights on time. Outward leg in a standard seat was fine, aside from a malfunctioning call alarm directly behind me (seat 46A) which kept pinging. Return leg was in an XL seat after being offered the chance to upgrade for £100 at Stansted. XL seats are fantastic value and comfortable. Cabin crew with lots of smiles and hardworking. Perhaps the only room for improvement would be with the food, which is not quite as tasty as regular Air Asia meals. Comfort kits are useful optional extras.

AIRASIA X customer review :  12 August 2009 by S Patel   (UK)

Travelled on Air Asia from London throughout Malaysia, Thailand and Singapore. While you can't complain about the cost, the service is in line with what you pay for. This means delayed flights, very small seats, poor food and ridiculous temperatures. On the way to KL the cabin was freezing - luckily we had brought jumpers and a blanket (knowing they would overcharge us for their own blankets). However, on the way back to London, we all had to sit on the plane for an hour (delaying our flight) with no AC, in stifling, unbearable heat as their generator or something had broken down. No one made an announcement and it was left up to some of us individuals to actually ask what was going on. On a 13 hour flight, with nothing to do but sleep, your only option is to purchase one of the E-players which is only available for 6 hours due to the battery and offers a very very limited choice of entertainment. Again this is at a hiked-up cost. Staff are at least reasonably friendly. Would only use this airline again due to the low cost of flights but even this is often not low enough considering you could fly on other regular airlines for not that much more

AIRASIA X customer review :  10 August 2009 by Stephen Jones   (Australia)

Air Asia X - pretty much what you get for what you pay. And for the price I paid ($490 return from Mel-KL-Laos) I find it hard to complain. The flight Mel-KL was delayed by an hour due to maintenance on the plane, but made up time in the air. The seats are very narrow since they've set up the main cabin on the A330 to accomodate 9 seats across (as opposed to other airlines with 8). Paid extra ($25AUD at time of original booking) for exit row and had a bulkhead seat. Meals are not that bad - the nasi lemak is a good choice and the meals are quite cheap. Second meal selection cost $15, but was edible. Beers are 10 RMB (about $3.50 AUD). Had worse. Flights are pretty empty, so unless you're in a bulkhead you can stretch out over two seats more often than not (bulkhead seats have the tray table between seats). Not much in terms of entertainment - opted not to hire digiplayer due to having seen most of the movies) but you can amuse yourself for the 8.5 hour flight. Overall, good value compared to price paid for Australia domestic with budget carriers. It's very much a case of buyer beware when it comes to baggage etc. Will fly AirAsia X again - if the price was right.

AIRASIA X customer review :  7 August 2009 by P Tinkler   (Australia)

While I have no problem with Air Asia short haul, I made the mistake of flying OOL-KUL AirAsia X. The seats were so narrow, that the person on the aisle had to overhang into the narrow walkway and get shoulder butted every time anyone walked past. The seats don't recline, but the base in theory can move forward, but as your knees are already jammed into the back of the seat in front, that's impossible. Even with a half empty plane we were not allowed to change seats. The meal came in recycled cardboard cups with a lid that required you to half dismantle the cardboard to open. While my wife had Asian and I had western food, it all tasted like the cardboard container. On check-in Gold Coast I was told my bag was overweight, even though I had already checked as correct on electronic scales. I was not allowed to see the weight, so I simple took out the presents for friends and handed to my son who lives in Brisbane as I was not going to be conned into paying excess when I knew it was not. Altogether totally forgettable flight. The only thing right was the plane was on time.with a midnight departure, cabin lighting are normally kept at a minimum, but because Air Asia want to generate as much sales from meals and gifts, the cabin lighting was turned to the maximum. Public announcements were also too loud and despite having earplugs, I was constantly being woken up. The XL seats were much better in terms of leg room and would recommend these to anyone that is more than 6ft.

AIRASIA X review :  27 July 2009 : by A Tiong   (Australia)

KUL to PER and decided to go for XL seat, since it's a midnight flight. For other airlines with a midnight departure, cabin lighting are normally kept at a minimum, but because Air Asia want to generate as much sales from meals and gifts, the cabin lighting was turned to the maximum. Public announcements were also too loud and despite having earplugs, I was constantly being woken up. The XL seats were much better in terms of leg room and would recommend these to anyone that is more than 6ft.

AIRASIA X review :  24 July 2009 : by A Wong   (Australia)

Gold Coast to Kuala Lumpur and back. I could not recline my seat and the food that I pre- ordered online was inadequate. I pre-ordered an international meal that I expected to have something like hot dog plus bread, but I was served BBQ chicken which tasted more like curry spicy chicken. Staff were friendly and helpful. Overall, it's good for the price that I paid for. I would fly Air Asia X again but not for the food.

AIRASIA X review :  22 July 2009 : by D O'Grady   (Ireland)

LON-KUL. Long delay from 6pm to 4am takeoff (flight crew over hours) but well informed by text and put up in a hotel with meal at airport as we had flown in to Stansted from Ireland. Flight comfortable. Overall very good service - assuming the delay was outside their control.

AIRASIA X review :  21 July 2009 : by Reinhard Eckardt   (Singapore)

SGN-KUL, KUL-SUB return. 3 of the 4 flights were delayed by more then 1.5 hours. To change flight in KUL low cost terminal was a nightmare. No chance to transfer in the airport even only hand-carry and web check-in. Long walks at KUL low cost terminal. Need immigration to Malaysia both ways. Information on delays were lousy. Request for window seat was always denied with the argument "full flight" - which was not true. But onboard staff friendly and web check-in easy. Will consider other carrier next time.

AIRASIA X review :  21 July 2009 : by T Wong   (USA)

KL-Hangzhou return. Food was excellent. Service great and plane was comfortable enough. On the way back, they mixed up the food request and wouldn't correct it so they lose points for that. For the price of tickets, it's hard to complain about slight inferior service. Service compared to North American carriers is outstanding.

AIRASIA X review :  20 July 2009 : by I Darmadi   (Australia)

Similar to previous reviews but this time with my own experience. The cabin was cold (but I got jumpers with me). The pre-ordered food was very basic and luckily I brought few snacks myself. Brought cash to pay for drinks etc. The seats were very tiny even when I was seating at XL seats (return MEL-KUL). The XL seats wouldn't recline although ground staff promised it would. As a result I was awake the entire flights. The entertainment system was a waist of money, couldn't hear a thing properly (worse than watching pirate movies). Staff seemed polite. Overall this airline is very poor and compared badly to other budget airlines like Jetstar or Virgin. I will not recommend people to fly with this airline if you can spare extra money for a little bit of comfort during long flights.