AirAsia X Passenger Reviews and AirAsia X Customer Trip Reports   a World 3-Star Airline       Add your AirAsiaX Review   AirAsiaX 3-Star Airline ranking   Airline Reviews : A-Z Index

PAGE 1 2 3 4 5 6 7

Check AirAsiaX passenger information in our customer travel guide
		AirAsiaX Passenger Trip Reviews		AirAsia Passenger Trip Reviews
		AirAsiaX Star Ranking		AirAsia Passenger seat tips
		AirAsiaX Business class seat reviews		AirAsia 3-Star Airline Ranking

AIRASIA X customer review :  23 April 2012 by Eleanor Davidson    (Australia)

Gold Coast to Kuala Lumpur premium economy. Great experience and would fly Air Asia again without hesitation. Flat beds, only 12 premium seats so very quiet. Service attentive. Food average but who needs a lot of food and alcohol when flying out at 9.25pm. My daughter booked separate booking GC-KL and then KL to Phuket and was made to collect her bags in KL whereas mine went straight through. Collecting the bags and re-checking them in was a nightmare. LCCC the low cost terminal is everything they say it is. Crowded, disorganized and a poor reflection.

AIRASIA X customer review :  12 April 2012 by Peter Wilson    (New Zealand)

After travelling Air Asia on a rugby trip from Christchurch through to KUL and then on to Clarke. I have nothing but great things to say about this so called budget airline. Food was great and staff were fantastic. Seats were great and all ground staff were happy to help. Its a shame that Air Asia have to pull out of Christchurch.

AIRASIA X customer review :  11 April 2012 by James Riady    (Indonesia)

Kuala Lumpur-Incheon Airport. Food was cold. Cabin crew sometimes rude when called. Seat space was really small. The seat across is 3-3-3 despite being A330-300 aircraft which should have 2-4-2 seat seating. Inflight entertainment was limited.

AIRASIA X customer review :  30 March 2012 by Alyssa Lew    (UK)

Aircraft took off and landed in Kuala Lumpur on time. Despite being a low-cost carrier, Air Asia X provided an excellent inflight service. Stewards were on hand to help passengers with luggage. Very comfortable and spacious seats. Overall, it has provided a better inflight experience than many other carriers I have taken.

AIRASIA X customer review :  27 March 2012 by N Werner    (Switzerland)

KUL-KIX-KUL in Premium Class. Check-in was quick and efficient, however flight was delayed almost 3 hours. Communication was not very good but after 2 hours they handed out water and muffins. Onboard the seat was comfortable and much better padded than other airlines. Food is same as economy, the crew was very friendly, efficient and professional. Return flight on time and I slept for 6 hours. A great service for a low-cost airline in their premium cabin.

AIRASIA X customer review :  22 March 2012 by James Halley    (UK)

LGW-KUL. Managed to obtain promotion fare which was too good to pass up even once I had paid for extras like food, entertainment and baggage. Very positive experience. I was impressed with the service but disappointed to learn that the flight stops running next week. My aircraft was about one third full even at those prices.

AIRASIA X customer review :  6 March 2012 by A Rueckert    (Germany)

ORY-KUL-PER MEL-KUL-ORY. You exactly get what you pay for. We were aware of that, so the experience was overall positive. The only thing that seems unnecessary is, that you have to collect your bags in KUL, check them in again a couple of minutes later. Overall the flights were uneventful. AirAsia X offers a very cheap option to Australia (less than 700 EUR return).

AIRASIA X customer review :  1 March 2012 by Chin Yee Meng    (Malaysia)

KUL-TSN-KUL. Very comfortable flight, however the that FA was rude and unfriendly. The pre-booked meal was very small and not tasty. Overall, value for money.

AIRASIA X customer review :  28 February 2012 by Jaiea Manikam    (New Zealand)

CHC-KUL-CHC. Very comfortable flight, no different than one of the more expensive carriers. The 1 prepaid meal was disappointingly small for the price paid. Also when booking, price rose substantially. The usual add ons, however the top $90 fuel surcharge. What is that? Overall an excellent airline using nice modern aircraft. Far cheaper than the alternatives and would definitely use them again where possible.

AIRASIA X customer review :  27 February 2012 by T Savaglia    (Australia)

PER-KUL-MEL and was pleasantly surprised. Bought fares on sale so wasn't expecting much but the service was good, leg room the usual and flights on time. Happy with the inflight entertainment and food was fine. They are a great budget airline.

AIRASIA X customer review :  24 February 2012 by D Ktoo    (UK)

LGW-KUL-LGW. If you get a promo fare there is little to complain about. Paid a basic fare of £260 return, with additional fees for food and seating choice raising it to around £300. Paid for meals are very good but small portions. Check-in staff at Gatwick were very strict with baggage weight, many were made to re-pack. No such problem at KUL. Our flights were 60% full so able to take a row for the 2 of us. Otherwise it would be pretty tight for a 14 hour flight. Cabin staff were friendly, cheerful and helpful. Shame they are due to stop this service in May.

AIRASIA X customer review :  13 January 2012 by Ross Wilson    (Australia)

KL-MEL in Premium class. The wider, lay flat beds are fantastic for the price, they are not exactly lay flat but close enough and the duvet and pillow make it comfortable. Food served is same as economy and Air Asia is known for their quality food (Asian selection only), its tasty and a good portion size. Staff are friendly and attentive.

AIRASIA X customer review :  6 January 2012 by J Khalid    (Malaysia)

KUL-LGW-KUL and KUL-ORY-KUL on premium seats. The website booking was efficient and so was online check-in. Bag drop was a little tricky at LCCT but this could be due to sudden surge of passengers, given the Christmas break. Onboard experience has been pleasant, with friendly flight attendants, comfortable seats, good food, comfortable pillows and duvets. Snacks served onboard were also good, we had a croissant during the ORY-KUL flight. We didn't use the entertainment option. Ground crew, particularly customer care in KL and check-in counters at ORY, were helpful. Would highly recommend premium seats over other airlines' business class seats. An area for improvement would be that the onboard toilets were a little "over-used", and could potentially cause problems on long-haul flights in terms of cleanliness.

AIRASIA X customer review :  12 December 2011 by Zarik Zainuddin    (Malaysia)

I recently flew KUL-LGW return and was impressed with the leg room and quality of inflight service. For a long haul low cost airline, it's definitely at par or better than MAS. I would definitely fly with Airasia X again.

AIRASIA X customer review :  9 December 2011 by R Thiruchelvam    (Malaysia)

I recently flew KL-Christchurch return. It was my first time on AirAsia X. Given that I am over 6 feet, I was very impressed with the leg room available. I sat 2 rows from the back. The new planes complimented by excellent service made it an enjoyable trip too. Consistency on the return trip was nice!

AIRASIA X customer review :  7 December 2011 by Benedict West    (UK)

LGW-KUL return. On the outbound leg we had the hot seats which have plenty of legroom but I found the middle seat I was in agonisingly narrow, the tray table is built into the armrest leaving me feeling wedged in and very uncomfortable. If you are of larger build you will find that the regular seats with armrests that fold up are much more comfortable. A340 both ways were clean and in good order but both legs ran slightly late. Crew 'okay', nothing more. Food pretty poor and along with drinks, even water, have to be paid for. Remember cash, or you'll be having a very thirsty flight! Return leg much more comfortable as we sat near the rear in the two seats together where the cabin narrows in regular seats.

AIRASIA X customer review :  6 December 2011 by C Walsh    (UK)

London-KL-Christchurch return. On all four flights, very comfortable and well looked after by a professional crew. The food is good, while the best value is in the cup-of-noodles. Air Asia X refrains from making lengthy annoying announcements, nor does it draw out the meal service one is accustomed to on full-service airlines. You can ask for a meal at any time between services. Cabins are clean, as are the bathrooms at all times which is appreciated. The A330, KL-CHC-KL is brand new and worth getting a seat in the last 6 rows which are spaced 2-3-2 for more comfort. Onboard food is very expensive when paying in NZD. A similar problem for AUD, EUR and GBP too, so always best to have MYR handy. For £520 return, a great deal and felt great at the end of all flights.

AIRASIA X customer review :  4 November 2011 by J Samson    (New Zealand)

KUL-DEL A330, newish plane, flight departed on time. Extremely efficient FA's, very happy and obliging. Purchased a couple of beers outbound that were reasonably priced. Legroom sufficient for me and I'm 6'2. Arrived into Delhi 10 minutes early. Excellent all round service.

AIRASIA X customer review :  28 October 2011 by B Conn    (Australia)

Overall not a bad flight. On return audio speaker at airport was not clear enough to hear what they where saying. They should call passengers at rear of plane on first so they don't have such a backlog of passengers waiting in the rain on the tarmac. Extra charges for DVD player, food, drinks and blankets etc, is I suppose why it is a low cost carrier.