|
|
|
AirAsia X Passenger Reviews and AirAsia X Customer Trip Reports
|
|
|
|
|
AIRASIA X customer review : 23 April 2012 by Eleanor Davidson (Australia)
|
Trip Rating : 9/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | XL Seat |
Gold Coast to Kuala Lumpur premium economy. Great experience and would fly Air Asia again without
hesitation. Flat beds, only 12 premium seats so very quiet. Service attentive. Food average but who needs a
lot of food and alcohol when flying out at 9.25pm. My daughter booked separate booking GC-KL and then KL
to Phuket and was made to collect her bags in KL whereas mine went straight through. Collecting the bags
and re-checking them in was a nightmare. LCCC the low cost terminal is everything they say it is. Crowded,
disorganized and a poor reflection.
AIRASIA X customer review : 12 April 2012 by Peter Wilson (New Zealand)
|
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
After travelling Air Asia on a rugby trip from Christchurch through to KUL and then on to Clarke. I have
nothing but great things to say about this so called budget airline. Food was great and staff were fantastic.
Seats were great and all ground staff were happy to help. Its a shame that Air Asia have to pull out of
Christchurch.
AIRASIA X customer review : 11 April 2012 by James Riady (Indonesia)
|
Trip Rating : 2/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
Kuala Lumpur-Incheon Airport. Food was cold. Cabin crew sometimes rude when called. Seat space was really
small. The seat across is 3-3-3 despite being A330-300 aircraft which should have 2-4-2 seat seating. Inflight
entertainment was limited.
AIRASIA X customer review : 30 March 2012 by Alyssa Lew (UK)
|
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
Aircraft took off and landed in Kuala Lumpur on time. Despite being a low-cost carrier, Air Asia X provided an
excellent inflight service. Stewards were on hand to help passengers with luggage. Very comfortable and
spacious seats. Overall, it has provided a better inflight experience than many other carriers I have taken.
AIRASIA X customer review : 27 March 2012 by N Werner (Switzerland)
|
Trip Rating : 9/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | XL Seat |
KUL-KIX-KUL in Premium Class. Check-in was quick and efficient, however flight was delayed almost 3 hours.
Communication was not very good but after 2 hours they handed out water and muffins. Onboard the seat
was comfortable and much better padded than other airlines. Food is same as economy, the crew was very
friendly, efficient and professional. Return flight on time and I slept for 6 hours. A great service for a low-cost
airline in their premium cabin.
AIRASIA X customer review : 22 March 2012 by James Halley (UK)
|
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
LGW-KUL. Managed to obtain promotion fare which was too good to pass up even once I had paid for extras
like food, entertainment and baggage. Very positive experience. I was impressed with the service but
disappointed to learn that the flight stops running next week. My aircraft was about one third full even at
those prices.
AIRASIA X customer review : 6 March 2012 by A Rueckert (Germany)
|
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
ORY-KUL-PER MEL-KUL-ORY. You exactly get what you pay for. We were aware of that, so the experience was
overall positive. The only thing that seems unnecessary is, that you have to collect your bags in KUL, check
them in again a couple of minutes later. Overall the flights were uneventful. AirAsia X offers a very cheap
option to Australia (less than 700 EUR return).
AIRASIA X customer review : 1 March 2012 by Chin Yee Meng (Malaysia)
|
Trip Rating : 7/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
KUL-TSN-KUL. Very comfortable flight, however the that FA was rude and unfriendly. The pre-booked meal
was very small and not tasty. Overall, value for money.
AIRASIA X customer review : 28 February 2012 by Jaiea Manikam (New Zealand)
|
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
CHC-KUL-CHC. Very comfortable flight, no different than one of the more expensive carriers. The 1 prepaid
meal was disappointingly small for the price paid. Also when booking, price rose substantially. The usual add
ons, however the top $90 fuel surcharge. What is that? Overall an excellent airline using nice modern aircraft.
Far cheaper than the alternatives and would definitely use them again where possible.
AIRASIA X customer review : 27 February 2012 by T Savaglia (Australia)
|
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
PER-KUL-MEL and was pleasantly surprised. Bought fares on sale so wasn't expecting much but the service
was good, leg room the usual and flights on time. Happy with the inflight entertainment and food was fine.
They are a great budget airline.
AIRASIA X customer review : 24 February 2012 by D Ktoo (UK)
|
Trip Rating : 8/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
LGW-KUL-LGW. If you get a promo fare there is little to complain about. Paid a basic fare of £260 return,
with additional fees for food and seating choice raising it to around £300. Paid for meals are very good but
small portions. Check-in staff at Gatwick were very strict with baggage weight, many were made to re-pack.
No such problem at KUL. Our flights were 60% full so able to take a row for the 2 of us. Otherwise it would
be pretty tight for a 14 hour flight. Cabin staff were friendly, cheerful and helpful. Shame they are due to stop
this service in May.
AIRASIA X customer review : 13 January 2012 by Ross Wilson (Australia)
|
Trip Rating : 9/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | XL Seat |
KL-MEL in Premium class. The wider, lay flat beds are fantastic for the price, they are not exactly lay flat but
close enough and the duvet and pillow make it comfortable. Food served is same as economy and Air Asia is
known for their quality food (Asian selection only), its tasty and a good portion size. Staff are friendly and
attentive.
AIRASIA X customer review : 6 January 2012 by J Khalid (Malaysia)
|
Trip Rating : 9/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | XL Seat |
KUL-LGW-KUL and KUL-ORY-KUL on premium seats. The website booking was efficient and so was online
check-in. Bag drop was a little tricky at LCCT but this could be due to sudden surge of passengers, given the
Christmas break. Onboard experience has been pleasant, with friendly flight attendants, comfortable seats,
good food, comfortable pillows and duvets. Snacks served onboard were also good, we had a croissant during
the ORY-KUL flight. We didn't use the entertainment option. Ground crew, particularly customer care in KL
and check-in counters at ORY, were helpful. Would highly recommend premium seats over other airlines'
business class seats. An area for improvement would be that the onboard toilets were a little "over-used",
and could potentially cause problems on long-haul flights in terms of cleanliness.
AIRASIA X customer review : 12 December 2011 by Zarik Zainuddin (Malaysia)
|
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
I recently flew KUL-LGW return and was impressed with the leg room and quality of inflight service. For a
long haul low cost airline, it's definitely at par or better than MAS. I would definitely fly with Airasia X again.
AIRASIA X customer review : 9 December 2011 by R Thiruchelvam (Malaysia)
|
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Economy |
I recently flew KL-Christchurch return. It was my first time on AirAsia X. Given that I am over 6 feet, I was
very impressed with the leg room available. I sat 2 rows from the back. The new planes complimented by
excellent service made it an enjoyable trip too. Consistency on the return trip was nice!
AIRASIA X customer review : 7 December 2011 by Benedict West (UK)
|
Trip Rating : 6/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
LGW-KUL return. On the outbound leg we had the hot seats which have plenty of legroom but I found the
middle seat I was in agonisingly narrow, the tray table is built into the armrest leaving me feeling wedged in
and very uncomfortable. If you are of larger build you will find that the regular seats with armrests that fold
up are much more comfortable. A340 both ways were clean and in good order but both legs ran slightly late.
Crew 'okay', nothing more. Food pretty poor and along with drinks, even water, have to be paid for.
Remember cash, or you'll be having a very thirsty flight! Return leg much more comfortable as we sat near
the rear in the two seats together where the cabin narrows in regular seats.
AIRASIA X customer review : 6 December 2011 by C Walsh (UK)
|
Trip Rating : 10/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
London-KL-Christchurch return. On all four flights, very comfortable and well looked after by a professional
crew. The food is good, while the best value is in the cup-of-noodles. Air Asia X refrains from making lengthy
annoying announcements, nor does it draw out the meal service one is accustomed to on full-service airlines.
You can ask for a meal at any time between services. Cabins are clean, as are the bathrooms at all times
which is appreciated. The A330, KL-CHC-KL is brand new and worth getting a seat in the last 6 rows which
are spaced 2-3-2 for more comfort. Onboard food is very expensive when paying in NZD. A similar problem
for AUD, EUR and GBP too, so always best to have MYR handy. For £520 return, a great deal and felt great at
the end of all flights.
AIRASIA X customer review : 4 November 2011 by J Samson (New Zealand)
|
Trip Rating : 9/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
KUL-DEL A330, newish plane, flight departed on time. Extremely efficient FA's, very happy and obliging.
Purchased a couple of beers outbound that were reasonably priced. Legroom sufficient for me and I'm 6'2. Arrived
into Delhi 10 minutes early. Excellent all round service.
AIRASIA X customer review : 28 October 2011 by B Conn (Australia)
|
Trip Rating : 6/10 |
 |
Recommended: |
 |
Value for Money: |
 |
Cabin Flown: | Standard |
Overall not a bad flight. On return audio speaker at airport was not clear enough to hear what they where
saying. They should call passengers at rear of plane on first so they don't have such a backlog of passengers
waiting in the rain on the tarmac. Extra charges for DVD player, food, drinks and blankets etc, is I suppose
why it is a low cost carrier.
|
|
|
If you experience any problems submitting comments on the above link, please use our general Feedback Page |
|
|
|