AirAsia X Passenger Reviews and AirAsia X Customer Trip Reports   AirAsia X   57 reviews an official 3-Star "low-cost" Airline   Add your AirAsia X Review   AirAsia X official 3-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIRASIA X customer review :  4 March 2010 by Paul Keohane    (Malaysia)

Most recently, my wife and I were stranded in Abu Dhabi when AirAsiaX announced they were canceling service to/from Abu Dhabi in January this year. They didn’t notify us, their stranded passengers, until Feb 10th. Neither did they offer any accommodation nor answer our emails asking for help. We had to get back to Malaysia on our own. They won’t reimburse our additional expenses either. They said they would refund the Abu Dhabi/Kuala Lumpur portion of our trip, but it will take them 30-50 days to process the refund. Such an attitude! Watch out for these guys. If you are considering booking AirAsiaX, it might be a good idea to develop a plan B - just in case.

AIRASIA X customer review :  28 February 2010 by Vince Tee    (Australia)

KUL to MEL. Check-in at LCCT was a breeze but lack of Duty Free shops at midnight was a minus. A330-330 nicely cushioned seats. Crews professional and friendly. But it seemed that AirAsia X will remove its on-seat TV and replace with portable E-player. Unfortunately, not a single E- player was available on that flight and no reason was given. Food choice limited. Liked the idea of paying more to get 30kg baggage allowance.

AIRASIA X customer review :  18 February 2010 by Adnan Mir   (Australia)

MEL-KUL Return. I initially paid $730 for the ticket but with the additional extra kgs and meals ticket price was close to $850, not that different price wise with MAS. Aircraft was new and clean seats and infotainment on each seats with USB, food was delicious and service was good. MEL-KUL older A330 aircraft with no infotainment, service generally good. Would fly again if price was cheap - happy to fly MAS or Emirates at a slightly premium price.

AIRASIA X customer review :  5 February 2010 by Steve Dee   (UK)

London to KL on AirAsia. Night flight out so slept fair bit. Booked extra leg room seat - worth it for the low cost. That said if the extra leg room is the 2 middle seats behind bulkhead, not so good. Also the left hand seat to bulkhead is next to the entrance to the staff rest area so if you are spread out, and asleep, they will wake you to get in if necessary. Plane was older and the seats we had didn't retain much back support. Service ok. Its a flight at base cost after all. Return with same leg room seats. Day flight which always seems longer. Took the Malaysian meal package - great value decent food (less than £2) for 2 dishes and 2 small bottles of water. I would travel again. Also flew internally KL-Phuket, newer planes, great service. They fly to KLIA LCCT terminal which is not the main international KLIA terminal. If getting a connection next day, again with Air Asia, they use exclusively LCCT and hotels generally advertised are at the international KLIA, a 25 min £10 drive in a taxi (pan Pacific, Concord etc). Try Tunes hotel directly opposite LCCT, on web, cheap good clean, like ibis etc.

AIRASIA X customer review :  5 February 2010 by A Lindau   (Switzerland)

KUL-STN: Comfortable seats, delicious food (as always with Air Asia) and a bigger legroom than many other carriers! At this price, Air Asia X is a great deal indeed. Just bring enough books/magazines/etc as there is no entertainment on board.

AIRASIA X customer review :  3 February 2010 by Murphy Bong   (Australia)

KUL-MEL Pre-booked exit row 15 for a fee. First impressions were good. My seat had ample legroom. However, the flight deteriorated and got tedious. Cabin crew were unprofessional, could hear them talking in the galley with their crew curtain shut. They disappeared partially in the flight, and recline was non-existing, only glide. I also found the XCite touchscreen irritating. Online chat feature had a glitch that kept jumping the messages back to the top, and touchscreen sensitivity was very inferior. Overall, Air Asia provides value for their cheap flights, and would recommend it only if fare is cheap.

AIRASIA X customer review :  29 January 2010 by R Howe   (UK)

STN-KUL-STN on a clearly older aircraft - seats generally comfortable (row 13, pre-booked both ways). Both flights on time (return arrived early). Check-in ok at both airports (impressed with LCCT - fast security, passport control etc and luggage arrived very quickly). Pre-booked meals were reasonable and pretty good value. Cup of coffee for 5RM was reasonable and a decent size. Cabin crew friendly and attentive and very well presented. Cabin temperature fine and toilets clean. Pretty full outward flight, less busy on return. Impressed for the money - booked 10 months in advance for lowest price.

AIRASIA X customer review :  19 January 2010 by S Miller   (UK)

STN-KUL on Air Asia "Oakland Raider" aircraft. Our window seats row 16 were dreadful, no padding, we were sitting on metal. Headrests fell off, tray in front would fall open when the passenger in front moved and as you can imagine, not very good when sleeping. Food okay. the portable entertainment things were okay, kept you distracted on a long flight. I don't believe all seats were as bad as ours. I spoke to Air Asia who say that they would be refurbishing this aircraft. Can anyone suggest a row which the seats were okay? I only know to avoid row 16. I have also travelled many times with Air Asia on the smaller flights were the service was great and have no other complaints.

AIRASIA X customer review :  14 January 2010 by Ben Walker   (UK)

STN-KUL-PER return. For the price we paid for December travel it was a bargain. Oldish ex Air Canada airbus on STD to KL route with no seat back IFE. E-players OK but limited choice. Take a good book. Asian food not great from Stansted but better on all other legs. Under 45 minutes to reclaim bags, go through immigration and check in again at KL. Much better than expected. New Airbus KL to Perth with in seat IFE at a minimal cost. All in all apart from the lack of free drinks, food and IFE everything was much the same as a full service airline.

AIRASIA X customer review :  1 January 2010 by A Turner   (UK)

STN-KUL on a very tired A340 - my seat was broken on both flights - either head rest falling off or some other issue also on neither leg did my seat recline although companions moved freely! I quite liked the food, relatively inexpensive. Eplayers are a good idea if you can get one - on the outbound they said they didn't have any (although xl seats did have them) and on the return we had to share one between the two of us as they hadn't loaded enough! Staff are very friendly and attentive. Terminal at KL is a breeze - land, passport, bags, taxi all in about 30 minutes. We also flew Air Asia whilst in Malaysia to Langkawi and they were really good value and no complaints.

AIRASIA X customer review :  28 December 2009 by Susan Michelmore   (Australia)

KUL-BNE. Worst flight of my life. I had flown Air Asia X 12 months earlier and booked the XL seats. Then they were old style business class seats- wide and comfortable and reclined well enough to sleep easily. Expecting the same this time, I was horrified to be squashed into seats only millimetres larger than standard economy seats and what looked to be no extra legroom. I was lucky to be in row one behind the bulkhead but still the seat remained bolt upright and I was bitterly disappointed. I could not have been happier with the first flight I took as I am happy to pay extra for the big seat, I do not care about food or drink or entertainment but after this experience I will never fly this airline again no matter how cheap the seats are because you feel like a train wreck at the end of it. I shudder to think how those in the normal seats felt but judging from the conversations I overheard while waiting eons for the luggage to arrive, not happy!

AIRASIA X customer review :  23 December 2009 by Martin Clare   (Australia)

Wanted a water on the flight to KL but was told that they only accept notes - which I did not have. Luckily they later agreed to take my Austrian coins. I left my faithful old Akubra hat in the over head locker. I realised as soon as I got to the luggage area that I had left it behind. I was told that the plane was being loaded so no-one could recover my hat. I tried to acquire it later but without success. We had a brand new plane on the over night trip back to Australia with plenty of legroom but the seats were bolted upright! I don't think that I will be too keen to travel with Air Asia in a hurry!

AIRASIA X customer review :  19 December 2009 by Audrey Ho   (Singapore)

KUL-TPE-KUL. Both flights were on time for departure and arrival at TPE was 15 mins earlier than estimated. Check in was a breeze. Baggage weight could be combined which came as a surprise from a low cost airline earning from baggage fee. 4 seats bought together were automatically assigned together even though we did not pay to pick the seats. Clean, new but cramped seats. Crews generally pleasant except for a few with sullen faces. The downside - The seats could not be reclined the slightest bit (although most reviews said a little) was a torture especially for a red-eye flight. Flight attendants were annoying with all the announcements selling food and souvenirs during the wee hours of the flight. Meals were quite lousy and too salty (but unexpectedly comes with a bottle of 500 ml water).

AIRASIA X customer review :  19 December 2009 by Marc Bester   (Australia)

MEL-KUL-MEL flighs departed on time. On overnight trip seats did not have entertainment unit, but not really needed as sleeping is a better option. Meals purchased online and were fine, Malaysian meal is the best option. Aircraft clean and tidy. No problem with the fact seats do not recline as you dont get the people in front of you reclining back into you. Return day flight did have entertainment units in seat backs which were very easy to use and had a great variety of entertainment. Crew very friendly.