AirAsia X Passenger Reviews and AirAsia X Customer Trip Reports

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AirAsiaX Passenger Trip Reviews

AirAsia Passenger Trip Reviews

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Melbourne to KL on the overnighter. Left and arrived on time. Big problem these days with Air Asia X after many years of complaints is that the cabin was far too cold, now it's far too hot. As the full plane was loading, one could feel how stifling and hot it was. This didn't improve during the flight, in fact many blankets pre-purchased were not even taken out of the plastic bag. Other issue were the flight attendants. Sure its the overnighter but we rarely saw them in Economy. Arrived in KL feeling cooked from an oven. The seats are just ok but would have been more comfortable if passengers were not sweating into the seats.

Flew from HatYai, Thailand to Bangkok. Was a bit sceptical regarding the flight as I am used to European low cost airlines but I have to say that this was excellent. Everything was smooth, even landed 10 minutes early. Cabin crew were professional and the flight was smooth and felt safe.

Took the flight from KL-Sydney for the third time. I must start by saying that each trip was better than the previous one. The flight attendants on Air Asia X was outstanding. Very composed, friendly and helpful. I always choose the last row of seats as it closer to the under-utilized washroom and you get your meals first! Plus, its closer to where the air crew usually take a break, hence am able to speak to them casually. The vegetarian lasagne was outstanding as usual, always get it as its actually tasty. Flight was on time and umbrellas provided at the LCCT as it was raining was very helpful as well. Overall, I will continue to fly Air Asia X.

KL to Gold Coast. 17/5/2013, evening flight. Often travelled economy class with AAX in past years. Thanks to promo offer, we now experienced the extra comfort with exclusive premium class. We had a good few hours of sleep. That makes a obvious difference.

I travelled on a flight to Incheon in early May 2013 and the service from the ground level to the in flight service was efficient. The flight was on time on both routes to and fro and the waiting time for check-in luggage was relatively quick. The upgrade to the empty seat option was also good and surprisingly a comfortable option that allowed me to sleep on the flight without experiencing any body aches. Would recommend it to passengers travelling on long distance flights.

My Air Asia flight was a very pleasant surprise. The flight crew were happy and professional, the food was good and the flat bed with cosy blanket and pillow was exactly what I needed for a great sleep. We left on time and landed well ahead of schedule - you can't ask for more than that.

My wife and I have flown with Air Asia on several occasions from Perth to K.L. and onwards and have never been disappointed ,in particular only a few days ago we were upgraded to premium class with the lie flat seating being fantastic. The idea of the quiet zone is brilliant in that for only a few extra dollars passengers can be guaranteed that they will not be subjected to screaming and screeching children sitting directly behind. We have already booked our next holiday to Asia in July and have happily paid for the great value premium class seating.

OOL-KUL. Night flight from Gold Coast return. Flight on time in both directions. Clean planes and great service. Day flight on way back and had pre ordered samsung tabs which we worthwhile. Food was one of the better airline meals we have had. Vegetarian lasagne and pancakes recommended. Even managed to get a spare seat on the way back as the flight wasn't that full.

Flew CRK-MEL via Kuala Lumpur, would fly them again as price is good. Aircraft's are clean, staff both good on both ways. Thank goodness they are in CRK as this is less congested and more accessible than MNL.

I flew DPS-KUL-REP and KBV-PEK (via KUL). Overall great crew and service, the price was excellent and legroom was just ok. Crew helped with boarding as all flights were full, I have nothing to complain about apart from the chaotic LCCT airport.

Kuala Lumpur to Osaka Kansai International in late March 2013. Booked Quiet Zone seats, checked in on the web. Outbound flight arrived early (favourable winds) while return flight departed early but arrived 10 mins late (headwind and turbulence). Ground service at both KLIA LCCT and Osaka KIX were efficient. Flights were uneventful. Return flight was less comfortable and arrived with a neck ache. Might be due to the old aircraft's seats.

Return flight KL to SYD for my wife, 3 year old daughter and myself. Late night flight out of LCCT, only inconvenience was walking to plane and up the stairs - so old fashioned. Felt like we won the lottery with optiontown, the 3 of us upgraded to sleepers, my daughter slept all the way and we carried her off in SYD still asleep.

Just came back to Malaysia from Melbourne. Other than the crowded Malaysia LCCT airport, there is nothing else that I can complain about. I'm paying half the ticket fee of other 'bigger' airlines but both services are very similar. Seats are similar size. Check-in, check-out procedures are similar. I'm more than happy to lose a free packet of nuts and flight meals.

My husband and I traveled back from Sydney for Chinese New Year in February via Air Asia X. It was a very pleasant experience, the ground crew were efficient and helpful and handled the passengers well. The inflight crew was friendly and offered us assistance with our requests. All in all, the experience was as good if not better than a non-budget airline.

My family and I flew to Seoul, Korea and back via AirAsiaX for a 5 day trip in January 2013. The check-in process was quick and easy. The flight crew were friendly and helpful. The plane arrived and departed on time. No complaints and definitely "value for money". We will be flying again with AirAsiaX to Shanghai this weekend.

Took an Air Asia X flight to Japan. Flight arrived early, and the staff were very helpful. Seat was comfortable enough for me to doze off the entire 6 hours back to Kuala Lumpur (a pretty difficult thing to do for me!). Savings made on the flight was used for fun and exciting things during the trip. Great value for money!

Had a 7 hour flight to Japan via AirAsia X. It was a great experience - plenty of good options for food on board, excellent staff service with friendly flight attendants, and the inflight entertainment tablet that I got was loaded with movies, TV shows, magazines, and music! I also enjoyed reading the Travel 360 magazine.

Travelled to Japan with AirAsia X in February. The tickets were extremely reasonable, far cheaper than any other airline. Despite being a low cost carrier, the experience was pretty good! The flight attendants were attentive and friendly, there was plenty of a variety in food options, and they had inflight entertainment ipads that could be purchased as well. Flight arrived on-time, no delays or issues.

Flew PER-KUL return. Seat was tight but comfortable for the flight. No entertainment and we did not purchase any food besides water. Flight crew were professional, attentive and helpful. Some more willing than others. Everything went smoothly. The LCCT wasn't that fantastic in term of aesthetics, yet it is functional. Need aerobridge instead of walking to the airport/aircraft. Looking forward to the opening of KLIA2. Will fly AAX again.

An 8hr flight down to Melbourne was definitely a much better experience than I thought it would be. The seats were comfortable (for a flight) and the staff service good. It's basically like getting on a regular, typical international flight like any other, except at an unbelievable price! As always, AirAsia X is my number 1 choice.

Excellent experience travelling in premium class from Sydney on 3rd Jan 2013 - superb flatbed (we slept throughout the flight). Kept warm and comfortable (love the duvet and pillow). Cabin crew friendly and attentive to our needs. Will definitely travel AirAsia X again.

I travelled premium class to Sydney on 10th October 2012 - it was a very pleasant experience. Leg room and privacy stands on top of my criteria in terms of seat comfort and Air Asia Premium Class offers just that. The flight attendants were understanding and polite. Premium class seats are also very comfortable and spacious. Food on the flight was better than expected in terms of taste and proportion. I will strongly recommend the Premium Class for long haul flights to anyone who can grab a good deal out of it.

Had a very good experience flying from KL to Melbourne and back. The main thing I was looking for on this business trip was to sleep well and not to be disturbed too much. The food was decent and the 8 hour flight passed quickly. I thought service was good - the staff were attentive and accommodating. The flight was slightly delayed going out but we made up for most of it and landed about 15 minutes late.

KL to Melbourne late November last year with a big group. We had lots of sport equipment which we pre booked online, making it easy at the LCCT. Check-in was easy and the group got through fast without any problems. We also pre-booked our meal, hot chicken lasagne. Flight was very relaxed onboard, I was the only one of our group that got an inflight entertainment system, movies were good. The fast and efficient service in all areas of our trip made us want to use Air Asia again the next time we travel.

KUL-Seoul. Thanks to the online system, it's very convenient to book my ticket with particulars such as the ticket pricing, airport taxes, luggage costs and insurance fees made clear. Checking-in luggage is also made easy via web and I checked-in my luggage 7 days before the actual departure. The departure was punctual as scheduled. Enough seating space for my legs to be stretched out. Satisfied with the overhead space for hand luggage. Reading is easy with private overhead lighting which doesn't disturb others. Food offered was uniquely Malaysian, though it could've been better if everything offered was available. Toilets were satisfactorily clean. My luggage arrived safely according to schedule.

Flew return PER-KUL. Terrible service, dirty planes and smaller seats compared to other airlines using same A330.

I flew Melbourne to Kuala Lumpur and return. If flying from Melbourne I strongly suggest to use online check- in. They had only one check-in counter open for regular check-ins and 6 for online. As a result, despite arriving at the airport a full two and a half hours before departure, I and many other passengers had to run through the airport to get the gate in time. Pre-purchased food was uninteresting and one of them almost cold. Legroom is pretty bad. The staff are generally quite friendly and helpful. Check-in, immigration etc at LCCT were all much easier and faster than Melbourne.

KUL-PER-KUL flight and although my prior departure to Perth was unpleasant when I landed as my bike bag was not loaded on the aircraft and ended up being sent to me on the next flight instead, however ground staff were efficient in locating my missing bike bag immediately. My return trip was pleasant. The flight crew very accommodating. This flight was certainly value for money in terms of comfort and service.

KUL-MEL,MEL-KUL, check in good and fast, friendly staff. Airbus 330-300 very clean with a lot of legroom, friendly staff on board and food was not expensive. All flights on schedule.

First time on Air Asia X from Melbourne to KUL return. Both legs on time. The 3-3-3 seating was fine even though 2-4-2 is the norm for the A330. The Pak Nasser's nasi lemak lived up to its promise. No IFE but with portable entertainment units such as tablets and smartphones so widespread, one can just bring your own. I just watched movies on my Macbook. The new LCCT cannot come any sooner. The current one is pretty much a converted warehouse.

SYD-KUL in Premium. 45 mins late departing. Premium cabin was very comfy. The crew very good and like the outbound trip we were asked when we would like to eat. We chose to eat at 1 hr and 5 hrs into the journey. Pre-ordered food was hot and delicious. My wife had requested special gluten free meals and this had been arranged by AAX HQ in Kuala Lumpur. Premium cabin was quiet. No in flight entertainment but you can rent a Samsung tablet for 45RM. We landed at KL LCCT, (raining again) walked to passport control - which was deserted - and then down to baggage reclaim. Within 15 mins of arriving at the gate we had exited Customs and were getting into our taxi. All in all a very nice journey indeed. I will have no hesitation in flying AAX Premium again.

KUL-SYD. Overnight flight and the 'lay flat' premium seats were quite comfy and I managed to sleep. The crew were very good and did not bother us with any unnecessary sales pitches for food or duty frees. Shortly after take off we were asked when we would like to eat. I gave a time of 2 hours before landing and the food arrived on schedule. An enjoyable journey and the Premium cabin is a very good product. The only downside was that at LCCT you walk to the plane, there are no aero bridges (until the new LCCT opens in 7 months time) and it was raining heavily when we boarded and had to dodge big puddles on the tarmac. I have no hesitation in recommending AAX Premium Cabin.

MEL-KUL, aircraft seemed new, seats had more legroom than my return journey on Malaysian Airlines and the food was much more tasty than Malaysian. Inflight entertainment was non existent, personally if they had a screen on the back of the seats with a credit card swipe facility I would be more than happy to pay for the service, I don't like tablet screens though so I wouldn't rent one of their Samsung units. Overall it was a very reasonable flight, great flight attendants, arrived on time and price was one quarter than Malaysian wanted. Just need more flights MEL-KUL now, a 3rd daily would definitely fill up with their competitive pricing!

Trip Rating :  8/10

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Economy

Trip Rating :  2/10

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Premium

Trip Rating :  9/10

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Economy

Trip Rating :  10/10

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Economy

Trip Rating :  7/10

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Premium

Trip Rating :  5/10

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Premium

Trip Rating :  5/10

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Economy

Trip Rating :  3/10

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Premium

Trip Rating :  2/10

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Economy

Trip Rating :  5/10

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Premium

Trip Rating :  10/10

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Premium

Trip Rating :  6/10

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Premium

Trip Rating :  9/10

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Economy

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