Air Tahiti Nui

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 114 reviews
4/10
3 star Skytrax Rating
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7/10

“crew great, friendly, and professional”

(United Kingdom)

Trip Verified | The crew were great, friendly, and professional. Food was okay for airline food. The seat in business is the issue. I'm not tall at 5' 10" (1.7m) and I found it difficult to lie comfortably because of the very narrow foot space on the Rockwell Collins Diamond flatbed seats. In every other respect, this seat was very comfortable and the blanket provided is one of the best I've ever seen. In fairness, on the return journey, I did get some solid sleep for about six hours, but hardly surprising as the plane was due to take off at 23:59 and was delayed until 00:30. The IFE is pretty limited, so glad I had a book. As this airline has a virtual monopoly on this route the ticket price is very high.
AircraftBoeing 787-900
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLos Angeles to Papeete
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"the experience was awful"

(Australia)

Not Verified | Absolutely waste of money. We flew from Auckland to Los Angeles, and the experience was awful. Worst airline I’ve ever flown with. The service in the cabin was very average, and the airport staff were rude, unprofessional, and aggressive. I personally trusted Air New Zealand as I bought the ticket from them, and it am wonder how Air New Zealand partnered with such a low quality air line.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteAuckland to Los Angeles
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"offered zero compensation"

(United States)

Not Verified | Shockingly bad service from this airline. The flight was originally going to land at 7 am and I took this into account when making other travel reservations. Then, about a day before the flight, they told us it was cancelled, and they put us on a different flight that would arrive 14 hours later, around 9 pm. Upon calling them, Air Tahiti Nui offered zero compensation and said that even if I filed a claim, nothing would likely happen. I had to rebook my following connections out of my pocket.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Bora Bora
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"purposeful misinformation"

(United States)

Trip Verified | This review is difficult to write since I was never able to actually fly with Air Tahiti Nui. The company recently had a workers strike that caused them to cancel multiple flights. The issue here isn’t the strike, it is how ATN handled it. Their response to the situation was terrible, with not only a lack of communication to affected passengers, but purposeful misinformation when you spoke to their representatives. My wife and I talked about taking this trip 10 years ago when we got married. We saved our money, spent the last 7 months planning, and then flew to LAX the day before our flight to PPT via ATN. Less than 23 hours before take-off, they cancelled the flight. They provided nothing more than general statements saying they were in the process of rebooking. Then nothing but silence. My wife called their representatives later in the day and were told that we would have a flight out THAT DAY and would be contacting us. Then more silence, nothing. Again called in and were offered a flight 4 days from now, cutting our trip on half. Absolutely unacceptable. We ended up not getting rebooked, not receiving any direct communication from ATN, and had to cancel our trip. If they had been more prepared for this contingency, as most competent enterprises are, they would have had plans in place in why to do when this happens. Instead, we lost our chance to go to Bora Bora. This experience was not unique with many other passengers having to cancel their trips due to Air Tahiti Nui's utter lack of planning and communication. My recommendation is to stay clear of Air Tahiti Nui. They may not be a problem for your trip, but their incompetence is readily apparent. If things go sideways, I don’t trust them to know what they’re doing.
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteLos Angeles to Papeete
Date FlownJuly 2023
Value For Money 12345
no
1/10

"Absolutely ridiculous!"

(United States)

Not Verified | Air Tahiti Nui is absolutely horrible! My husband and I bought tickets from Air Tahiti Nui to go to Tahiti for our honeymoon. We had a connecting flight with another airline. My husband and I paid an additional $60 through Air Tahiti Nui so we could sit together on a 8 hour international flight. Due to a flight time change, our ticket numbers changed. Air Tahiti Nui’s system did not sync with the other airlines system. Therefore, Air Tahiti Nui lost our reservation and sold our seats that we paid for! Then, Air Tahiti Nui blamed us for changing our ticket numbers. I’m not sure how that is even possible to do on our end! After going back and fourth with Air Tahiti Nui for 2 hours at the airport, they found 2 spots for us on the flight. However, the seats were not together despite the fact we paid an additional $60 to sit together. Absolutely ridiculous! No wonder their reviews are so low.
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteTahiti to Los Angeles
Date FlownJune 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
10/10

"flight crew was excellent"

(United States)

Not Verified | The best airline I have flown with. Everything was as expected for business class. The seats were to die for! I actually slept and I never sleep on a plane. The flight crew was excellent and the landing was the best I’ve experienced. Definitely recommend flying with them.
Type Of TravellerFamily Leisure
Seat TypeBusiness Class
RouteLos Angeles to Papeete
Date FlownFebruary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
9/10

"a very comfortable flight"

(United States)

Trip Verified | I flew Air Tahiti Nui from Los Angeles to Auckland via Tahiti. I was a very comfortable flight. The meals were good and the seats were comfortable. I was sick on the flight and they looked after me. I will fly them again.
AircraftBoeing 787
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLos Angeles to Auckland via Tahiti
Date FlownJanuary 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
yes
1/10

"This airline is unreliable"

(New Zealand)

Trip Verified | This airline is unreliable. They will make you late, make you miss your connecting flight and leave you to sort your problems out at your own cost without any help. Unbelievable. It cost us an extra $248 to sort out flights because their plane had a technical issue. Their problem, their fault they admitted. They promised to compensate at the airport and then later using fine print reneged on their responsibilities. Of all the 20 international flights that arrived in Auckland the same day theirs was the only one more than 10 minutes late. They were 2 hours late. We were stuck for an additional 4 hours at Auckland airport before we could get a new connecting flight. The plane was chocker, not a spare seat, they were getting the best part of $2000 a seat and they still couldn't find a measly $124pp to compensate us for their screwup/
Type Of TravellerCouple Leisure
Seat TypeEconomy Class
RouteLos Angeles to Auckland via Papaete
Date FlownOctober 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"Business Class product was terrible"

(United States)

Trip Verified | Their lack of care, lack of support and lack of customer service is monumental. My wife and I were celebrating our anniversary and heading to Bora Bora. Air Tahiti from LAX to Papeete and then on Air Tahiti (regional carrier) to Bora Bora. About 2 hours prior to our late night flight, Air Tahiti Nui cancelled the flight. The reason was that the incoming aircraft was struck by lightning. Understanding that safety is paramount and absolutely the most important factor of traveling, we understood that the aircraft had to be inspected. Keep in mind that Air Tahiti Nui only has like 4 aircraft in their fleet so it's not like they can quickly bring in a new aircraft. We were shuttled to an airport hotel at LAX and told to come back in the next day as the flight would now depart at 2pm. Back to LAX we went and learned that Air Tahiti Nui kept delaying the flight with no information or communication to the passengers. When a Gate Agent did appear, we were advised that they are third party employees and have no further details. All this while we were watching tape being put on the front of the aircraft where it was struck by lightning. After hours again in LAX, the flight finally departed. Upon arrival in Tahiti there was no one from Air Tahiti Nui to provide hotel vouchers (as the majority of passengers were connecting to neighboring islands and there were no regional flights out that late). There was a line of about 200+ passengers waiting for some assistance from one woman sitting in the Air Tahiti office! After hours of waiting we were put up in literally a dump of a motel for the night. Knowing that the flight was cancelled the previous day, why would they not have staff ready to assist their passengers as well as hotel vouchers for those stuck in Papeete. Take my recommendation, fly an alternate carrier if going to Tahiti. Their Business Class product was terrible. 2x2x2 seating on a 787 where others offer plenty more room. Inflight entertainment was very limited and food was "just OK' but nothing I would expect from a flag carrier. Internet never worked and while flight attendant service was very cordial, it certainly does not make up for their lack of customer service. We lost nights in Bora Bora and I have written a letter to Air Tahiti Nui and the response basically was "sh*t happens". Air France, United, Delta would be the carriers of choice.
AircraftBoring 787-9
Type Of TravellerCouple Leisure
Seat TypeBusiness Class
RouteLos Angeles to Papeete
Date FlownSeptember 2022
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"they do not care about servicing their passengers"

(United States)

Trip Verified | We were a party of 5 in Papeete heading out for cruise when the Tahitian government shut down all cruises. I contacted Air Tahiti immediately to see if we could get a flight home. The shut down occurred on a Friday and we could not catch a flight home until the following Wednesday which resulted in 5 more hotel nights. Air Tahiti charged us $1,048.00 per ticket for the flight home in the same class of service. If we didn't pay the $1,048.00 per ticket, Air Tahiti wanted to charge us $90.00 per ticket to drop down a class. The Air Tahiti standard pricing between main cabin and business class in normally $3,000.00 per ticket, the class drop should have resulted in a refund. Do not fly this airline, they do not care about servicing their passengers and taking advantage of their customers.
AircraftBoeing 777
Type Of TravellerCouple Leisure
Seat TypeFirst Class
RouteLos Angeles to Tahiti
Date FlownAugust 2021
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no