AIR TAHITI NUI customer review :  18 November 2008 : by J Olivier

LAX-CDG. Overall the flight was good. Flight attendants were gracious and came through the cabin throughout the flight with water and snacks. Both meals were hot and fairly tasty. Throughout the flight, Ruffles, Oreos, sandwiches, and cup-of-soup were available in the galleys in addition to drinks - alcoholic and not. Entertainment is good - multiple options rerunning on a loop with games as well. Always nice to fly an airline with a tropical feel vice the dark blue interiors that one normally finds.

AIR TAHITI NUI customer review :  13 November 2008 : by L Ashley

This was my 10th round trip from LAX to Tahiti. Have flown all three classes. 98% of the flights have been flawless, and very enjoyable. From the crew to the food/drink to the tiare to the IFE, they are a class above any of the other airlines I've flown. Business and first class are a real treat.

AIR TAHITI NUI customer review :  7 November 2008 : by David Abrams

CDG to LAX. I went into this flight with high expectations. I had seen good things about the airline and crew. When we checked in for the flight, service was normal. Nothing outstanding. The cabin crew was nicely dressed and greeted us. We boarded the nearly full flight and was happy to see plenty of overhead space. We sat in economy class. After takeoff, I attempted to use the InFlight entertainment system. The controls for the system were broken. It was obvious that it had been broken for some time because the access point to fix the controller was marked up from a screwdriver opening it. When I brought this to the attention of the cabin crew, they told me they didn't have the ability to fix it. For a 12 hour flight, I was less than happy. Luckily, I brought a small laptop with movies already downloaded. I powered it up and watched a couple of movies before my battery died. Air Tahiti Nui does not have power ports in economy class. Once the laptop was dead, the entertainment stopped. When I needed something, like wine or water, I got up and went to the galley to get it myself. That wasn't really an issue because during a 12 hour flight, it is nice to get up. If I didn't have an aisle seat, this would have been a pain. The meals on board were good. The wine was nice. The flight was on time. Except for one crew member, they were pleasant and slightly above standard. This airline would have received higher than average ratings from me if the entertainment system had worked. On a 12 hour flight, it is a big deal. I know the airline knew the system was broken and offered no concessions. The person I was flying with also had problems with the controller but was able to manage. Mine was completely broken. My guess, it still hasn't been fixed and that is unacceptable.

AIR TAHITI NUI customer review :  10 October 2008 : by F Dawson

Trip Rating : 4/5

AKL-PPT-LAX, Economy. Liked the Amenity kits and meals were decent. Let down by the IFE as not many choicesl, only 5 movies which run on a loop. On second flight, the headset provided didn't work and had to ask staff three times before getting a new one - more than an hour into the flight.

AIR TAHITI NUI customer review :  15 September 2008 : by Michal Znasik

Trip Rating : 5/5

NRT-PPT-NRT. New Airbus A340. Excellent cabin crew. Lots of drinks and snacks in- flight. Very comfortable flight. Air Tahiti Nui even give all passengers a Tiare de Tahiti flowers. Best compliments to Air Tahiti Nui. Overall a very satisfying experience.

AIR TAHITI NUI review : 7 September 2008 : by O Bennett

Trip Rating : 4/5

LAX/ PPT Business Class. Check-in in LAX slow and chaotic. Outdated Bradley International Terminal Facilities are an embarassment to the US, and the shared Business Class Lounge was drab and offered few amenities. Flight Attendant service professional and friendly, wines excellent, food just OK. For example, the main course is pre plated rather than individually assembled, and the taste of the main course was bland. Nice dessert cart with various dessert options. Average, old style seats and IFE did not offer on demand movies. The return flight in Economy offered better value. Two hot meals on an 8 hours 30 minutes flight, printed menus, amenity kits, free alcoholic beverages. Check-in in PPT was reasonably efficient despite a fully booked aircraft. Overall, a fairly nice airline, but the premium product requires some attention.

AIR TAHITI NUI review : 22 July 2008 : by Philip Doyle

Trip Rating : 5/5

I was seated in 41k and the seat next to me was empty too, new Airbus A340 SYD-PPT. Excellent cabin crew. Decked out in traditional Tahitian dress. Very courteous and attentive. Lots of drinks in- flight. Amazing IFE. Very comfortable flight. Air Tahiti Nui even give all passengers a Tiare de Tahiti flowern. Second flight PPT-LAX on A340 also but this aircraft was a little older. Still excellent service. Cannot wait to fly them again. A very exotic experience.

AIR TAHITI NUI review : 16 July 2008 : by M Vasavada

Trip Rating : 4/5

Our best compliments to Air Tahiti Nui - me and my wife travelled to the US and had a very pleasant flight and experienced courteous staff, great food (and me being vegetarian makes it harder!). Overall a very satisfying experience. We came across customer friendly staff when I called reservations with a query when we were in the US. Best wishes to all staff at Air Tahiti Nui.

AIR TAHITI NUI review : 21 June 2008 : by Michael Mouat

Trip Rating : 4/5

A340 Business Class. There are two experiences when flying to and from Papeete from LAX. The first one is far superior with very good food, fairly modern craft, well organized flight crew. The return flight is often done on older craft, the meal service adequate at best, and everything managed by a crew who, while not hostile, weren't too careful about their job. I suppose much of this can be rationalized by the fact that the cost is one third of a comparable class to Europe. Even so, the airport lounge at Papeete has all the charm of a bus depot in Middle America with almost no food available.

AIR TAHITI NUI review : 13 June 2008 : by T Hentunen

Trip Rating : 5/5

AKL-PPT in economy. Great surprise. Extremely pleasant flight all in all. Great IFE and fine selection of foods and drinks. Very nice service with a unique Tahitian twist. Would recommend to everyone!

AIR TAHITI NUI review : 21 May 2008 : by D Mauro

Trip Rating : 5/5

JFK-PPT-JFK Economy. It was so refreshing to have delicious food, goody bags, a nice cabin, and helpful flight attendants. Flying this airline was actually part of the experience of visiting French Polynesia.

AIR TAHITI NUI review : 27 April 2008 : by R Villa

Trip Rating : 3/5

LAX-PPT-SYD in Economy Class. My wife and I love the inflight service of this airline. They continuously feed you and give you drink. The individual TVs were great as well. Warning on the newer A340s, the seats seem harder and more uncomfortable. In addition, unfortunately, flight reliability is an issue. Our flight from PPT-SYD was delayed 1.5 hrs which is really difficult for a flight regularly scheduled for 2am. PPT-LAX was cancelled and we were rebooked to another flight 1.5 hours later. Not a big deal, but no one communicated it to us. We discovered the cancellation when new boarding passes were handed out in PPT. Others on our flights were scrambling at LAX to try to catch connecting flights. The lesson in all this is to overnight in PPT on the way back to LAX from SYD.

Air Tahiti Nui review by John Everatt

9 March 2008  Trip Rating :

I and on behalf of my wife thank the cabin crew and flight deck crew for an excellent and courteous flight from Los Angeles/Papeete and return in February. The flight deck crew were communicative and informative and cabin crew attentive and caring in a discreet manner with a polite attitude. Thank you Air Tahiti Nui.

Air Tahiti Nui review by Sandra Lefebvre

24 January 2008  Trip Rating :

CDG to LAX and it's always a pleasure to take this wonderful airline. Cabin crew are nice and take care of you so well when you need some helps. I did 6 round trip in Economy class and one in business class. Both are very nice and I always had a so great trip.

Air Tahiti Nui review by Chris Matthews

17 January 2008  Customer Trip Rating :

LAX-PPT Business Class. Nice service by cabin crew . Old style Business Class seat with ample recline and foot rest. Interior was with a French Polynesian feel (blue and Flowery). Nice amenity pack which I still use today. Food served individual style with presentation using your surname. Young cabin crew and the Male Flight Attendant that was serving me seemed a little nervous. Check in at LAX was OK , premium tagged bag. Lounge was First Class Lounge at LAX which uses multiple airlines due the extension of that service at the airport. Not a bad service at all. PPT-LAX Economy Class, seating was smaller and more compact with minimal leg room. Food served in a rushed fashion as the flight was full (apparently it always is). Only a fish dish available, minimal beverages offered. Could do with some improvement. However the cabin crew were very pleasant. Check in was uncomplicated at PPT.

Air Tahiti Nui review by Jo Wright

13 January 2008  Customer Trip Rating :

Despite the changes to our flight schedule just after booking in May which involuntarily extended our trip by 5 days and further changes just days before our early December departure - including a change in airline JFK-LAX sector - we would fly ATN again. We found the service on both the ground and in the air to be excellent. The crew were constantly present in the cabin with offers of water and outside of the regular meal service, buffet of drinks/snacks were set up in the galleys for you to help yourself. The aircraft were very clean - we noticed that the crew ensured the toilets were clean and restocked with towels etc - and we found the seats to be comfortable with decent leg room. The atmosphere on the aircraft during all 4 sectors we flew was one of complete serenity. I think what won us over is the opportunity to break that horrendous 15+ hour SYD-LAX sector in half with a stopover, if only for a night, in PPT. This made all the difference, particularly for my partner who does not fly very well. ATN was a delightful and refreshing change from Qantas.

Air Tahiti Nui review by D Parkinen

27 December 2007  Customer Trip Rating :

LAX-PPT-SYD Poerava First. Boarding in Lax seemed to be confusing. No pre-boarding for First or Business class passengers. Onboard the first class cabin was private and clean. Non-alcoholic beverages served with a smile. Excellent food service on board was served buffet style. Upon arrival in PPT I was informed my flight to Sydney was cancelled due to an upcoming air strike in PPT. We were then placed on the AKL flight. After a short 4 hour layover in AKL we finally flew to Sydney with another excellent breakfast buffet service with smiling flight attendants. Our baggage did not make it to Sydney. Due to the strike it was sent back to LAX. Qantas does the baggage service for ATN in Sydney which took 3 days to get to me. Overall, superb inflight services, ground handling and service needs severe improvement.

Air Tahiti Nui review by N Reifer

7 December 2007  Customer Trip Rating :

Tahiti to Los Angeles on in business class. Flight left late and boarding was very poorly organized. Business class seats are very uncomfortable. When seats are fully reclined it is almost impossible to get out from a window seat even if you are a very small person. Food was not up to international business class average. When we got to LAX we were parked in a very remote gate and it took over 1 hour to get luggage. I would not fly this airline again.

Air Tahiti Nui review by Janine Knapping

16 November 2007  Customer Trip Rating :

AKL-PPT-JFK / LAX-PPT-AKL. Economy Class. First time travellers with Air Tahiti Nui. 2 adults & 2 children (17 & 6yrs). We had a very enjoyable experience with Air Tahiti Nui. Check-in & transit stops at both ends a breeze. Flight attendants very courteous, helpful and gave everyone a tiare flower. My 6 yr old got a cute little back pack filled with goodies. Amenity kits were packed full of goodies such as earphones, socks, eyeshades, eye plugs & a hand wipe a lot more than you get from ANZ. A blanket & pillow was also available. Inflight Entertainment was great, lots of variety, games for the kids and recent movies. Both aircraft were clean and looked in good condition. There wasn't much leg room in economy but this is standard in most planes. We purchased our well priced ($1616 return) tickets through an internet "Summer Special" direct with Air Tahiti, AKL. Our first stop- over in Tahiti was for 45mins and our return home stop-over for 2 hrs which was nice to stretch our legs and purchase some Tahitian rum. All in all we had a great experience flying with ATN and would love to fly with you again! Well done and keep up the fabulous service.

Air Tahiti Nui review by M Herbert

12 November 2007  Customer Trip Rating :

I was looking forward to flying them based on the customer recommendations on this site. However, their lack of interest in helping in a crisis (a "moment of truth" for a customer) means I will always take my business elsewhere. I met other passengers who had experienced similar appalling service.

Air Tahiti Nui review by K Lee

26 October 2007  Customer Trip Rating :

Every year, I go with my dance troupe to Tahiti via LAX. Air Tahiti Nui has outstanding service from check-in, gate situating, to inflight, to ground handling! Always accomodating and very pleasant.

Air Tahiti Nui review by Brett Watson

9 October 2007  Customer Trip Rating :

PPT-AKL Club Poerava Business Class. A good experience. PPT lounge fine with basic snacks and drinks. Boarded on time with warm and friendly welcome. Pre-flight drinks offered. Flight delayed by 45 mins due to some passengers not boarding on time. Business seats not lie flat but comfortable with good recline, although seat in front comes very close when reclined. No meal offered after take off due to late night departure with decent snack bar available instead. Crew constantly checking on those passengers that were awake to see if they wanted drinks or snacks. Breakfast offered two hours before arrival was of a good standard and served individually, depending on choice. Overall a good experience with great FA's and service.

Air Tahiti Nui review by John Edwards

5 October 2007  Customer Trip Rating :

LAX-JFK. This was a continuing economy class flight from PPT after a stopover in LAX. The flight on this sector was empty. I counted about 40 passengers in economy. From the passenger point of view, this was great, especially in an A340 because it almost felt like I had the plane to myself. Even for a short hop across the US, amenity kits were distributed which included ear phones, eyeshades, ear plugs, socks, a towelette. Even a tiare flower was given to each passenger, a personal touch that makes this airline really special. Flight attendants, gracious and very good looking. One thing that set this flight apart was the outstanding quality of the meal. I had chicken, which was recommended, and it was cooked to perfection. Crispy skin on the outside and tender, juicy, meat inside. What a surprise to have it in the air.

Air Tahiti Nui review by Andrew Powell

13 August 2007  Customer Trip Rating :

SYD-LAX NYC-SYD Class Economy. Well, what an excellent surprise for an extremely well priced ticket. Flight attendants were friendly, attentive & courteous. Food & drinks were regular (attendants around with water continually). Great work Air Tahiti Nui - other airlines should take a leaf from your training book.

Air Tahiti Nui review by L Reinstein

12 July 2007  Customer Trip Rating :

LAX-PPT-LAX Club Poerava Business Class. A very good experience. Outbound - use of LAX interim first class lounge at Tom Bradley terminal, instead of satellite biz class lounge was pleasing. Excellent five course lunch service from serving carts, followed by light, tasty cold snack before landing. Although not state-of-art, the business class seats are comfortable with a huge recline (which made for a nice rest, but if you're not in the first row, a person's head is nearly in your lap). Video monitors play current movies on a cycle, not VOD, so I didn't bother. Return - PPT VIP lounge is basic but welcome and air- conditioned. Overnight food service was shorter and not as of high a quality as on outbound flight (perhaps due to PPT catering levels?). Cold supper before bed was bland and breakfast in three courses sounded grand, but was quite ordinary (though three choices of hot dishes was great to see). Excellent champagne and French wine list though. A few little gripes. After reading all of the reviews below, I was surprised to discover that the cabin crew, although very professional, were definitely cold. The exception was an older gentlemen purser on the outbound flight who was as welcoming and knowledgeable as any maitre'd at a Parisian restaurant. Also, they have a few consistency problems (e.g., flowers handed out on return, not outbound), some lavs had special biz class products, others didn't, etc. But all in all, a nice product for a small airline, for which they should be proud.

Air Tahiti Nui review by Jo Wright

11 July 2007  Customer Trip Rating : n/a

Like T Brown we fly SYD/LAX/NYC regularly and usually on Qantas. We looked for another option this year for various reasons, mainly our disenchantment with QF. Also, like T Brown, we have had our ATN flights changed which will significantly add to the cost of our trip so we thought we should look for another option. After stumbling on this forum and reading the feedback from others who have flown with ATN, we are going to stay with them - we will just have to somehow endure that extra day by the pool in Papeete and the three extra days in NYC. Life is tough sometimes!

Air Tahiti Nui review by T Brown

6 July 2007  Customer Trip Rating :

As a frequent traveler between Sydney and Los Angeles for the last 5 years I've always used either United Airlines or Qantas but decided to give Air Tahiti Nui a chance. Having had so many problems with the airline making flight changes before even taking the flight I've become discouraged, but after reading the comments on this site I am looking forward to experiencing their service. Thanks everyone for your comments and looking forward to reading more! Passenger input is most helpful!

Air Tahiti Nui review by A Jane

25 June 2007  Customer Trip Rating :

Moana (economy) Syd-JFK return. What a lovely airline and one on which I felt welcome and not an imposition. Quite new A340-300 were extremely smooth and quiet. IFE system is not on demand but I find you anticipate using this much more than you actually do during the long flights. The movies that were on offer were contemporary and more than adequate. All passengers regardless of class are presented with a frangipane flower, onboard kits, menu selections and on approaching Australia, moisturiser to freshen up. FAs are so gentle and polite. You knew when they said "enjoy your meal" they actually meant it. And I did. Water was consistently available, as were sandwiches from the back of the plane if hungry between meals. The seats are 2-4-2 layout with me on window and no one next to me in both directions allowing extra space to spread and no clumsy and disruptive pole vaults over cramped passengers.

Air Tahiti Nui review by Bill Atkins

13 May 2007  Customer Trip Rating :

AKL-PPT Business Class - a pleasant experience. Bright clean plane and friendly attentive service. Nice selection of food and wines. Only minuses are seat layout, which means if the person in front has their seat fully reclined they are virtually on top of you (or in your meal) and constant flight attendant traffic up to First Class section.

Air Tahiti Nui review by Graeme Hawkins

10 May 2007  Customer Trip Rating :

Sydney to Papeete Moana (coach) Class - could not fault this airline. The aircraft was less than two years old and sparkled. FA's were extremely pleasant and no request too much trouble. The meals were airline meals but of better quality than most I have had in other economy lately. The drink and water service was frequent and call bells answered very quickly. I will definitely fly ATN again and am looking at using them for my next trip to the USA. Qantas wanted to charge me an extra AU$480 to fly ATN through their code share arrangement - fairly typical of Qantas lack of customer focus these days.