AIR ONE review : 5 July 2008 : by T Lucca

Customer Rating : 4/5

LIN-FCO-BDS. First flight a new A320,second one an old B737-400. The service was not special - I expected more by a private airline who competes against Alitalia. Seats were comfortable,33-34 pitch on both aircrafts. Connection in Rome a breath. Overall a 4 star experience.

AIR ONE review : 20 June 2008 : by P Walters

Customer Rating : 3/5

Naples to Paris via Turin. Check in was easy enough except they couldn't issue a boarding pass for Turin to Paris. Got away with baggage being 2kgs overweight which was good. Seems their seat allocation system does not work too well as another passenger was also allocated in the same seat, I got there first so I kept it and she was reseated elsewhere. Arrived into Turin slightly late, I then had to go into the terminal to collect my boarding pass for the next flight which had already closed, then I had to clear security which was crazy and got to the gate at the last minute then onto a bus to the same plane I had just disembarked from. Service onboard both flights was identical, a small pack of biscotti and a drink, at least the biscotti was different flavours. Arrived into Paris pretty much on time however after waiting for baggage collection and still no bag the display changed to delivery complete, where was my bag. Two ladies waiting nearby were also in the same boat and off the same flight so we headed to baggage enquiries. I eventually got my bag back the following evening, it appears it was offloaded in Turin. If I fly with Air One again it won't be on a connecting flight, I think they need to improve their ground services.

Air One - by Geoff Wyndham-Jones

3 November 2007  Customer Trip Rating :

FCO-LCY-LIN-FCO. Routing was originally FCO-LCY-FCO, but return leg was cancelled, and routing via Milan was advised by email in good time. Rome-London and London-Milan operated by Transwede with Avro RJ70 - planes clean and well-maintained; information from flight deck adequate, but given in English with a heavy accent. Pre-assigned seating; FA's did their job, but no more - complementary food was a sandwich and coffee. All-in-all, a reasonable product for a regional airline. However, Milan-Rome an internal flight, with free seating, which turned into a free-for-all which delayed departure: aircraft an older 737, but in reasonable condition; FA's off-hand and mechanical. Internal flights therefore no different from any other full-fare carrier in Europe.

Air One - by S Mariani

23 October 2007  Customer Trip Rating :

London City to Rome Fco Economy class. The price was very low, the flight on time and the crew quite pleasant - but the plane was awfully old. Service was a frozen roll with vegetables and drinks - not much worse than other short haul carriers.

Air One - by R Ruettimann

13 July 2007  Customer Trip Rating :

Zurich-Catania. Friendly cabin crew offering sandwiches and soft drinks. Landing, immigration and aircraft-change in Naples - sealed duty free bags with perfumes and drinks are confiscated at Naples airport. No info at Zurich check-in about this procedure and no info from duty free-shop! seems that they just want to sell!

Air One - by Giovanni Scaletta

20 April 2007   Customer Trip Rating : n/a

Return trip Catania-Rome . Outbound on a 737-400 and return on a 737-300. Both had good comfortable leather seats but more spacious on the 737-400. Both were very clean inside, they seemed to be well maintained and the exterior was cleaned. Service friendly on board, before take off a towel was given to all passengers. Free drink & snack service. The boarding magazine was only in Italian and it was not in every seats. Crews friendly and efficient. Check in was in both airports very fast, with friendly and efficient ground attendant.

Air One - by Al Strachan

28 February 2007

LCY-LIN-LCY. Return flight diverted to Southend because of runway closure at LCY except I was not told this until the doors closed and so could not re-arrange my pick up. This route is apparently operated by Transwede and AirOne will not recognise/credit your Star Alliance frequent flyer membership. Why? Economy class service is pleasant but you cannot even buy a glass of wine which again seemed strange.

Air One - by J Clement

26 February 2007

TRN-FCO. Part of a Star Alliance round the world ticket. We had to be bussed to the plane at Turin, which was OK but for the fact they left us in the cold for quite a while. Plane was a 737-400 which seemed to be well maintained and cleaned. Service friendly on board, although the English of the flight crew was quite incomprehensible. This is a minor issue however, and the flight was smooth and uneventful, not to mention the great views flying along the Italian coast to Rome!

Air One - by Paolo Trotti

27 October 2006

Roma FCO to Milan LIN. Boeing 737/400 EI-CWE, likely ex Air Europa since there was some writing in Spanish. New leather seats interior with good legroom. Boarding in FCO from gate A05 (finger in pier A) and bus to terminal in LIN. Quite full. PA in English difficult to understand. Free drink & snack service including Prosecco wine. Before take off a towel was given to all passengers. The boarding magazine was only in Italian. Nice FA.

Air One - by Don Davenport

22 October 2006

Naples to Milan. The service was good and the 737-400 cabin interior was clean and leather with an extra inch of legroom which I appreciated as I'm 6'3".

Air One - by Michael Jakins

30 March 2006

Couldn't complain about the in flight service Rome to Milan - worth the ticket money just for the awesome view of the coast. But they lost my skis and only got them to me on the last day of my trip. I expected better on a 1 hour internal flight!

Air One - by Richard Mortara

13 November 2005

Return trip Milan-Rome. Outbound on a 737-300 and return on a 737-400 (an ex Dan-Air and BA aircraft). Both had good comfy leather seats, were clean inside, but the exteriors were dirty. Both flights were about 2/3 full. Crews generally friendly and efficiently provided the usual drinks and biscuits service seen on Italian domestic flights. As the outbound journey was in the evening, free champagne was also available. Check-in at both ends efficient and friendly. Overall a good value service.

Air One- by John Leech

15 June 2005

Earlier this month had the pleasure of flying Air One (AP) I had my misgivings, but soon realized they were unfounded. FCO/CTA in a B 733, nice blue leather seats, a very good looking bunch of F/A both male and female. Coffee and biscuits served, (or Coke or mineral water if you so desired. CTA/FCO in a B732, it was indeed a pleasure to re-aquaint myself with an old 200 (hush-kitted). Same nice blue leather seats. Ground staff were great, polite, and had a very good command of English





 

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