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Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports
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Air New Zealand Customer review : 6 September 2012 by Robert Patrick (New Zealand) |
| Rating : 1/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight from Wellington to Sydney. Service was very bad and experienced major delays. No help from
customer service. I ended up changing return to Qantas, very good by the way. Won't fly ANZ until they fix
these problems.
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Air New Zealand Customer review : 4 September 2012 by C Brown (Japan) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Auckland to Narita (NZ99) on 31st August. While the flight and service were ok, I was extremely
uncomfortable for the entire flight owing to the very low cabin temperature. In the end, after putting on more
clothing, I was using 2 blankets, winter socks, and an extra layer as well as a woollen jacket, and I was still
cold! Considering we were flying from NZ spring temperatures in the high teens, to temps. over 25 in Tokyo
with high humidity, I thought the cabin temperature was inappropriate. It should have become higher during
the flight and more closely matched the temperature at the final destination. Most people around me were
also covered up with extra blankets. I appreciate that cabin crew are moving around, and so probably become
warmer than passengers who remain seated, but it was still too cold! Why wasn't the temperature checked?
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Air New Zealand Customer review : 29 August 2012 by Terpaj Ingrid (Australia) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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SYD - Wellington. Seats in first five rows on A320 on left of aircraft have a few inches more legroom, which I
got as a gold Virgin. Also got Koru Club lounge access, excellent food. Seatback entertainment first rate. Left
Sydney late but arrived close to schedule. Cute inflight safety video but not as clever as the one featuring
the All Blacks. A very professional airline.
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Air New Zealand Customer review : 29 August 2012 by Roger Blamire (USA) |
| Rating : 3/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I flew to and from Auckland recently. The staff at SF were very slow and lethargic. Flight attendants on the
way out were very poor, much better on the return. No offer of drinks at anytime other than with the meal.
No trolley before dinner. No snacks at anytime - not what I am used to at all. Must improve before I will use
them again.
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Air New Zealand Customer review : 29 August 2012 by Jo Hampton (New Zealand) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Traveled AKL-LAX-LHR and used the new One Up system to get an upgrade from Premium Economy to
Business Premium. Having never travelled Business before we couldn't believe how fabulous it was. Check in
was as normal and Koru lounge in AKL ok but on board was such a great way to start our holiday. The new
seats which lie completely flat as a bed were comfy and even being able to sit with your legs elevated
straight out made the journey pass quickly. We arrived in London feeling great and were able to pack plenty
of things in on that 1st day rather than being exhausted. The crew were suburb and the food and wine
excellent. The cabin was very hot and the crew said they had been having some issues getting the
temperature right. Great selection of movies and monitors easy to use.
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Air New Zealand Customer review : 29 August 2012 by K Kanages (Australia) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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BNE-CHC-AKL-BNE. A320/B777. Flight into CHC was ok. We paid for the 'Works' tickets, which is the economy
tickets inclusive of the flexibility, meals and movies. Was worth the price, however the stewardess made an
error and gave me the wrong meal. The flight was a bit cramped. Hardly saw the stewards. Flight into AKL
was better - service was friendlier and helpful even for a short hop over to the North Island. Final flight home
was the highlight - meals were great, service helpful and friendly and the movie selections and IFE was really
good. Really enjoyed it. Would definitely fly with them again. But, I don't think their service was any better
than Qantas or Virgin Australia even though the hype seems to say that they are.
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Air New Zealand Customer review : 21 August 2012 by F Morgan (Australia) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MEL-AKL-MEL, 763/773. The do you or don't you meal service is appalling. A blue line on the headrest covers
denotes those who have a meal included. The crew awkwardly ignore the rest with various people having to
argue they were supposed to be fed and pull out their itinerary etc. If you buy something to eat you have to
use a credit card via the entertainment system. It took 2 hours to receive the purchase. The whole service
was a joke on both flights. IFE was good and the 763 had comfortable seats. The new 773 on the other hand
had 10 seats across in economy on an aircraft designed for 9, it is very cramped, worse than Emirates who at
least give you leg room. There is a hard rail exactly where your shins are so I'm glad it was not a long haul
flight. Sadly all the $ Air NZ seem to have spent has been poorly executed.
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Air New Zealand Customer review : 21 August 2012 by Anthony Stekelenburg (New Zealand) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AKL-SYD-AKL 777-200. The 777 isn't normally seen on this route, so I jumped at the chance. Self check in
at AKL very quick (staff are there if you need help). Up the private lift to premium emigration and security.
In the lounge within 10 minutes of arriving at the airport. Lounge fine, nice to see the barista operating into
the afternoon. Flight slightly late due to the late arrival of the incoming aircraft, but kept up to date in the
lounge. Priority boarding at the gate is nice and a warm welcome from the crew. Full 3 course meal and
wines very good. Check in on the return took ages, not the airline's fault. Once checked in, fast track worked
well and was again in the lounge swiftly. SYD lounge quite busy as lots of others use Air NZ's facility.
Bustling, but still with a nice atmosphere. Surprisingly same Purser as on the way over and he remembered
me and the conversation we'd had a week ago, which I thought was nice. Again an excellent 3 course lunch
served. Didn't use the IFE so won't comment. Lovely crews both ways. It's nice to see more mature men and
women on board. Both crews were relaxed, confident, proactive and friendly without being casual. Each one
introduced themselves by name. An excellent trip.
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Air New Zealand Customer review : 17 August 2012 by Michael Lueck (New Zealand) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AKL-SFO, 27 APR 12, B747-400, Business Premier. Had asked for upgrade, and due to very high loads wasn't
confirmed. Check-in staff friendly, but couldn't confirm either. Lounge was good as always, food variety a bit
limited. Friendly staff in lounge as well. The gate space was too small, with many people sitting on the floor.
Gate agent courteous. Minutes after opening the gate he offered me one of the 3 upgrades, and gave me a
seat on the upper deck (18K). I love the B744, and was chuffed to be on the UD, but it looked a bit dated.
The lack of curtain between Premium Economy and Business Premier made for a strange set-up. Food, service
and staff were excellent. Lie-flat are the best in its class, and after 7 hours the flight attendant had to wake
me up for breakfast.
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Air New Zealand Customer review : 15 August 2012 by J Leslie (New Zealand) |
| Rating : 6/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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The new more compact seating is awful to travel in. The old planes had much more foot room and elbow
room it seemed and there were foot rests in front of you for comfort. The new planes are obviously geared to
the higher paying tickets and the economy class is suffering for it. The hosts and hostesses are excellent,
the design of the aircraft lets everyone down. 13 hours of torture with a few minutes here and there of sort of
pseudo comfort, and when we were able to get lost in a movie for a few moments here and there. The NZ 5
flight back from LA in the All Blacks plane was much more tolerable than the NZ 8 flight to San Francisco.
That plane to San Francisco had arm rests that didn't go all the way up and the entertainment screens were
not touch pad sensitive, so working with a keypad that's hooked to the armrest was insanely uncomfortable.
We didn't sleep at all on the flight to San Francisco, but got a few hours rest here and there on the NZ 5
flight back largely due to the slightly better design of the plane and the fact that the gentleman in the
window seat next to us was able to move to an empty seat in front of us. Please Air New Zealand think of
something if it's possible to let economy class feel again like human beings.
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Air New Zealand Customer review : 15 August 2012 by M Bell (New Zealand) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew from Wgtn to Rarotonga return via Akld. Flight from Wgtn to Auckland 737-300 - only negative is the
plane looks a bit old and shabby, but everything else was pretty good! Friendly staff, good snacks and
drinks. Flight from Akld to Raro return 777-200 - it was ok, but the seats were a bit uncomfortable. Staff
were friendly though! Flight back to Wgtn A320. Very comfortable seats, if only the other planes had these!
I have flown other airlines overseas (Asia etc) but I prefer Air NZ to any!
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Air New Zealand Customer review : 14 August 2012 by B Murray (New Zealand) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AKl-London and return via Lax. Air NZ continue to impress with helpful staff and just the best business class
seats I have experience. The entertainment system was very good though it did crash twice. An excellent
choice of movies and entertainment. Food was very good and the staff were friendly.
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Air New Zealand Customer review : 10 August 2012 by S Burns (USA) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LAX to Rarotonga. My first flight using an airline that was not a US carrier. What a difference! Attendants
seemed happy. Flight went smoothly, treated to two full meals, served with wine, as well as snacks between
the meals. Each person has their own entertainment system. The seats, like most airlines, are small but at
least you have the option to sit in rows of two, which was nice for our family of four. The staff, food, and
entertainment options kept my two kids, 9 and 13, happily entertained the entire flight, which is a relief to
any parent.
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