Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports

AIR NEW ZEALAND review :  12 May 2009 : by D Dale  (Australia)

BNE-AKL-BNE. Flights on B777-200ER and spacious. Seats in Pacific Economy had ample room and could stretch my legs out. The staff were courteous ground and in-flight. Food above average and okay for a 3.5 hour flight.

AIR NEW ZEALAND review :  10 May 2009 : by S Reilly  (New Zealand)

AKL-LAX, SFO-AKL. Flew to LAX on B747 premium economy, seats great, staff couldn't do enough for us ,including extra blankets from business class. Return on the new 777 from SFO, premium seats much smaller, but more leg room. Staff very average, and overhead bins hard toaccess. A cabin crew member not happy to help and had my coat thrown at me!

AIR NEW ZEALAND review :  5 May 2009 : by Roger Brady  (Australia)

AKL-MELB767-300. Interior of aircraft clean and tidy. Cabin more modern than the 777-200s. Toilets clean, IFE average. Food, fair, staff friendly but professionalism inconsistent between crew. For an airline which made the top 10 crew worldwide was expecting more, no greetings from staff inside cabin once past boarding door.

AIR NEW ZEALAND review :  27 April 2009 : by Terry Stokes  (Australia)

SYD-CHC. Slow check in and delays at the gate when trying to board the aircraft. The seat was ok with sufficient legroom. Food service nothing special. Flight attendants were friendly but lacked professionalism . IFE average.

AIR NEW ZEALAND review :  18 April 2009 : by V Williams  (New Zealand)

Boeing 767-300 Auckland - Tokyo, seat 11B, Economy Class. This seat row is the first row behind Business Class and has excellent leg room. There is a wall directly in front so that you can stretch your legs out and rest your feet up against it. The inflight entertainment screen is stored in the armrest and was of excellent quality, the stowage of the controller meant that a few centimetres of seat width is taken away but wasn't a problem for me as I felt the masses of extra leg room more than made up for it. The food that was served was more than palatable (I opted for the Japanese style choice) and all in all I found the whole flight to be a relatively pleasant experience.

AIR NEW ZEALAND review :  16 April 2009 : by A Glubb  (New Zealand)

CHC-OOL, BNE-CHC. Was really impressed with the service, easter eggs given out by crew as was flying on Easter Sunday, nice touch. Having the entertainment on-demand from boarding the aircraft is great and very easy to use

AIR NEW ZEALAND review :  16 April 2009 : by S Widdows  (Japan)

AKL-PPT in Feb 2009, and flight was excellent in all respects: 767 in perfect condition, easy check-in, on time departure and arrival, attentive and friendly cabin staff, reasonable food.

AIR NEW ZEALAND review :  15 April 2009 : by K Brown  (UK)

London to Auckland via Hong Kong roundtrip, Premium Economy. Outbound on B747 upper deck - very comfortable flight despite slow service. Unfortunately, B777 on return was very disappointing : 3-3-3 configuration necessitates narrow seats - hardly better than economy - legroom not in the 'Premium' category either, and definitely not worth the price premium Unless Air NZ change the configuration of Premium Economy on their 777 (or they deploy the B747 on all sectors), I will be looking for another premium economy service or travelling business class for probably not much more money on my next visit to New Zealand.

AIR NEW ZEALAND review :  15 April 2009 : by B Amacker  (Switzerland)

LHR-LAX–LHR Business. We came from ZRH and the transfer at LHR was very easy: We went to the Star Alliance lounge, handed over papers and a representative of NZ took care of everything. The lounge was good, much better than the SWISS lounge in ZRH, more space, less noisy, brighter, better air quality, more food, better drinks, etc. The flight itself was one of the best business class flights. You get privacy with these partition walls between the seats, you have free and easy access to your seat, which is the best business seat encountered. Large, not too soft, not too hard, nice linen, mattress and cushions, huge entertainment center for every taste. The crew was friendly and nice, quick in Service presenting excellent food and drinks. Very nice Lounge in LA and the same excellent in-flight quality.

AIR NEW ZEALAND review :  9 April 2009 : by S Weller  (Australia)

PER-AKL B767 Business Class. Air NZ use the Qantas Lounge which has recently finished refurbishment. There is limited food available but a good selection of beverages and an excellent business centre. Flight departure on time and only 6 in Business Cabin. The 767 is showing it's age and although the seats have been upgraded they are a little narrower to allow for the monitor to stow inside the arm rest instead of down near your legs. Purser introduced personally. All round an excellent flight. AVOD perfomed flawlessly and meals were top notch. Brilliant service from multi national crew. Flight arrives in AKL around same time as 3 flights from LAX. Air NZ need to provide Business Customers / Gold Members with express immigration on entry to AKL.

AIR NEW ZEALAND review :  8 April 2009 : by Ross Eckersley  (Australia)

Perth to Auckland, food above average and cabin staff very helpful - drinks cart a little absent at times. Internal flight excellent on time and good value. Auckland to Perth, food good, cabin staff excellent, would recommend this airline.

AIR NEW ZEALAND review :  7 April 2009 : by J Cobcroft  (Australia)

Sydney-Christchurch-Sydney A320 Economy. The cabin crew efficient and welcoming. Good info from the cockpit and flights on time. Inflight entertainment has gone from excellent to poor, with too little choice in music. A320 economy seating is atrocious with too little width and no back support. Only two toilets for the entire economy section!

AIR NEW ZEALAND review :  6 April 2009 : by J Holland  (UK)

LHR-HKG-LHR. Booked Air New Zealand because of 34 inch pitch in economy class. Flight departed on time, good service and great IFE. Main gripe is that while you have good leg room, the seat width is poor and seats way too hard. Will fly BA next time to HKG as they have wider and softer seats and still descent enough legroom for a large 6'2 passenger.