Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports

NZ1 from LAX-AKL, 777-300. Great staff service all the way through (in stark contrast to my United connecting flight). Premium Economy "Spaceseat" on the new planes is very comfortable, a nice upgrade when I can manage it, although I'm not sure it's worth the money to purchase outright. Definitely worth traveling via LAX to get on the 777 vs. the older 747's with the forward-facing premium economy seats that go from SFO. Food is fine. I have done this same flight in the past where there was a cheese and dessert wine course after the meal, this was not served this time. Small cabin, so very easy to get additional drinks, snack basket in the galley is nice as well. The AVOD system is modern and works well, but the selection isn't always great. Traveled with a road bike, golf clubs and several suitcases, all of which came out fairly quickly with no damage at all to the sports stuff. Wish Air NZ would replicate the 777 premium economy across all their long- haul fleet, and get rid of the "OneUp" upgrade auction scheme. Otherwise, I have always found them to be a friendly, comfortable and efficient airline to fly on. Highly recommended.

Flew to Rarotonga via Auckland and return on the 16th-25th of October, 2012. Excellent airline. In flight service was exccellent, friendly crew and great information from the pilot. The on board entertainment was fantastic. I have flown with Air NZ in the past to LAX and was happy with them and would be pleased to fly them in the future.

777-300 AKL to LAX, this is the new aircraft with space seats. Hubby and I had the centre seats, was first attracted to them as it shows on the video that they combined with the table make room for one person to lie flat, as I have lower back issues we thought it makes sense at least I will be able to lie flat some of the time. Well not so, I am 5'6 and there was no way I could twist myself into any shape to lie flat. The recline is okay if you can manage to sit upright for long periods of time. The food was above average even better than some business class service we have experienced, the cabin service was also superb.

Perth via Auckland to San Francisco on 17 September, returned on 17 October. I could not fault the service, the food and the lie flat beds. A lovely experience especially when compared to 1st class on two of the American airlines.

AKL-BNE on 17th Sep in Business Class with my 4 year old daughter. Check-in at the designated premium check-in area was easy, we were off to customs and the lounge within 5 minutes. As a gold elite frequent flyer, we were offered pre-board. Service on the flight was excellent. The cabin was in good condition and the food was it's to it's usual high standard. Will continue to fly Air NZ.

Family with a 2 year old and 7 month infant travel from Auckland to Sydney on NZ105 11th Oct 2012. Flight boarded on time, but delayed on the tarmac for 5 hours. No proper food was offered, only offered water, chips and biscuit. Put in a hotel, and rebooked. On the way back, couldn't check us in, apparently the rebooking messed up our booking. Finally sorted after standing at the supervisor's desk for almost 45 minutes, and run out of time to have any food before boarding. We have only purchased "seat + bag", the buy on board menu were not child friendly and very limited choices. Not our choice anymore.

Flew in a 777-200 for both flights from UK to HKG and return. I've generally flown with Cathay Pacific or Virgin Atlantic on this route. However, Air New Zealand offered a good price and it was worth trying. Overall, the service was good as was the food. I can't praise them enough and the staff really try hard to please. I would consider flying with them again, as they are every bit as good as the rest, if not better.

Auckland to Honolulu Boeing 777-200. Uncomfortable seat and headrest. Inflight Entertainment needs updating, movies old. Meals are low rent. Honolulu to Auckland Boeing 767-300. Flight delayed but delay not announced. Comfortable seat. Same inflight Entertainment. Meals worse than on the outbound flight. Crew suggested Ice Cream as a substitute.

LHR to LAX return. Originally booked Premium Economy, but took opportunity to upgrade both ways to Business at what I thought was a very reasonable price (surprised they accepted my offer to be honest !). I think this idea is a great one, as I've never really understood the logic of airlines that cram everyone into the cheap seats at the back while many potentially lucrative premium priced ones in the front remain empty. Very impressed with their business product in both directions. Converting the seat into a bed is a bit of a faff, but, once done, it's pretty comfy, and a decent sleep is possible. The angling away from the window takes a bit of getting used to, as I like to look out, but, I guess on most Air New Zealand flights there is not a lot to see apart from miles and miles of ocean! Food and wine excellent, and very generous all round. Lounge at LHR a bit manic, as it's shared with all the Star Alliance carriers, but the one at LAX is superb, though beware it does not open till 13h30 - before then you are directed to the inferior Air Canada facility next door. From what I saw, the Premium Economy seats I'd originally booked looked very decently sized, but glad I took the Biz Class upgrade.

San Francisco to Auckland on 8 October. The FSM was considerate and helpful in defusing a situation that had arisen at check in. As a result rather than a complaint from a gold elite customer it is a note of appreciation. The inflight staff were a happy efficient team.

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