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Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports
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Air New Zealand Customer review : 29 October 2012 by D Arkins (New Zealand) |
| Rating : 9/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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NZ1 from LAX-AKL, 777-300. Great staff service all the way through (in stark contrast to my United
connecting flight). Premium Economy "Spaceseat" on the new planes is very comfortable, a nice upgrade when
I can manage it, although I'm not sure it's worth the money to purchase outright. Definitely worth traveling
via LAX to get on the 777 vs. the older 747's with the forward-facing premium economy seats that go from
SFO. Food is fine. I have done this same flight in the past where there was a cheese and dessert wine course
after the meal, this was not served this time. Small cabin, so very easy to get additional drinks, snack basket
in the galley is nice as well. The AVOD system is modern and works well, but the selection isn't always great.
Traveled with a road bike, golf clubs and several suitcases, all of which came out fairly quickly with no
damage at all to the sports stuff. Wish Air NZ would replicate the 777 premium economy across all their long-
haul fleet, and get rid of the "OneUp" upgrade auction scheme. Otherwise, I have always found them to be a
friendly, comfortable and efficient airline to fly on. Highly recommended.
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Air New Zealand Customer review : 29 October 2012 by N Drew (Australia) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew to Rarotonga via Auckland and return on the 16th-25th of October, 2012. Excellent airline. In flight
service was exccellent, friendly crew and great information from the pilot. The on board entertainment was
fantastic. I have flown with Air NZ in the past to LAX and was happy with them and would be pleased to fly
them in the future.
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Air New Zealand Customer review : 26 October 2012 by Estelle Matthews (Australia) |
| Rating : 7/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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777-300 AKL to LAX, this is the new aircraft with space seats. Hubby and I had the centre seats, was first
attracted to them as it shows on the video that they combined with the table make room for one person to
lie flat, as I have lower back issues we thought it makes sense at least I will be able to lie flat some of the
time. Well not so, I am 5'6 and there was no way I could twist myself into any shape to lie flat. The recline
is okay if you can manage to sit upright for long periods of time. The food was above average even better
than some business class service we have experienced, the cabin service was also superb.
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Air New Zealand Customer review : 25 October 2012 by Elsie Ekstrom (Australia) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Perth via Auckland to San Francisco on 17 September, returned on 17 October. I could not fault the service,
the food and the lie flat beds. A lovely experience especially when compared to 1st class on two of the
American airlines.
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Air New Zealand Customer review : 23 October 2012 by D White (Australia) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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AKL-BNE on 17th Sep in Business Class with my 4 year old daughter. Check-in at the designated premium
check-in area was easy, we were off to customs and the lounge within 5 minutes. As a gold elite frequent
flyer, we were offered pre-board. Service on the flight was excellent. The cabin was in good condition and the
food was it's to it's usual high standard. Will continue to fly Air NZ.
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Air New Zealand Customer review : 17 October 2012 by A Deng (New Zealand) |
| Rating : 1/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Family with a 2 year old and 7 month infant travel from Auckland to Sydney on NZ105 11th Oct 2012. Flight
boarded on time, but delayed on the tarmac for 5 hours. No proper food was offered, only offered water, chips
and biscuit. Put in a hotel, and rebooked. On the way back, couldn't check us in, apparently the rebooking
messed up our booking. Finally sorted after standing at the supervisor's desk for almost 45 minutes, and run
out of time to have any food before boarding. We have only purchased "seat + bag", the buy on board menu
were not child friendly and very limited choices. Not our choice anymore.
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Air New Zealand Customer review : 16 October 2012 by Jason Tsang (UK) |
| Rating : 9/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flew in a 777-200 for both flights from UK to HKG and return. I've generally flown with Cathay Pacific or
Virgin Atlantic on this route. However, Air New Zealand offered a good price and it was worth trying.
Overall, the service was good as was the food. I can't praise them enough and the staff really try hard to
please. I would consider flying with them again, as they are every bit as good as the rest, if not better.
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Air New Zealand Customer review : 15 October 2012 by M Hutchins (New Zealand) |
| Rating : 2/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Auckland to Honolulu Boeing 777-200. Uncomfortable seat and headrest. Inflight Entertainment needs updating, movies
old. Meals are low rent. Honolulu to Auckland Boeing 767-300. Flight delayed but delay not announced. Comfortable
seat. Same inflight Entertainment. Meals worse than on the outbound flight. Crew suggested Ice Cream as a substitute.
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Air New Zealand Customer review : 12 October 2012 by J Fairclough (France) |
| Rating : 9/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR to LAX return. Originally booked Premium Economy, but took opportunity to upgrade both ways to Business at what I
thought was a very reasonable price (surprised they accepted my offer to be honest !). I think this idea is a great
one, as I've never really understood the logic of airlines that cram everyone into the cheap seats at the back while
many potentially lucrative premium priced ones in the front remain empty. Very impressed with their business product
in both directions. Converting the seat into a bed is a bit of a faff, but, once done, it's pretty comfy, and a decent
sleep is possible. The angling away from the window takes a bit of getting used to, as I like to look out, but, I
guess on most Air New Zealand flights there is not a lot to see apart from miles and miles of ocean! Food and wine
excellent, and very generous all round. Lounge at LHR a bit manic, as it's shared with all the Star Alliance carriers,
but the one at LAX is superb, though beware it does not open till 13h30 - before then you are directed to the inferior
Air Canada facility next door. From what I saw, the Premium Economy seats I'd originally booked looked very decently
sized, but glad I took the Biz Class upgrade.
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Air New Zealand Customer review : 12 October 2012 by G McKenzie (New Zealand) |
| Rating : 9/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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San Francisco to Auckland on 8 October. The FSM was considerate and helpful in defusing a situation that had arisen
at check in. As a result rather than a complaint from a gold elite customer it is a note of appreciation. The inflight
staff were a happy efficient team.
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Air New Zealand Customer review : 12 October 2012 by G McKenzie (New Zealand) |
| Rating : 4/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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I flew to San Francisco on 2nd October. The staff were very perfunctory. I asked after 3 hours whether I could sleep
in a business class seat as I was not well, and seats in the upper deck were empty (I advised I was gold elite).
Shortly before we landed the FSM appeared to advise such a request was not possible (by then too late) as the rules
required a passenger to stay in the seat as paid for. The opposite occurred on my return on 8 October when the FSM was
considerate and helpful.
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