Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports

AIR NEW ZEALAND customer review :  8 January 2010 by A Lam   (Australia)

SYD-AKL-HKG return in Economy. Crew presence during flights poor with cabin crew disappeared after meal/drink services. Crew efficient but not as welcoming as CX and SQ. AVOD on all sectors, touch screens on the A320 SYD-AKL. System reliable and easy to use but contents average. Headsets nicely cushioned and of high quality for Economy. Meals were good for Economy. Snacks not available between meals on the 11hr longhauls B777 AKL-HKG. Cost cutting also evident - no menu, no amenities pack, no bottled water for overnight long haul and no choice of drinks (water only) for drink service after takeoff.

AIR NEW ZEALAND customer review :  8 January 2010 by Stephen Jones   (Australia)

ME -AKL B767. Seats were spacious and comfortable. IFE controller remote was also in seat back, so no risk of ruining movie viewing with roaming elbows. Smaller range of entertainment, but enough to see and choose from. Meal was great - described as "cafe style", but enjoyed by all four of us. Crew very friendly. Flight was slightly delayed by an offload (which we saw as we boarded), but IFE worked whilst boarding. Crew kept us updated at all times and were apologetic. Still landed in AKL at right time.

AIR NEW ZEALAND customer review :  1 January 2010 by Peter McLean   (Canada)

LAX-AKL, AKL-YVR - both flights on 747's in Premium economy. The experience was flawless and one of my best trips. Food great, service excellent and pleasant to have experienced crew who understand our middle aged type grouping. Air NZ lounges in LAX and AKL were clean and well presented with great assistance from staff re travel arrangements etc.

AIR NEW ZEALAND customer review :  22 December 2009 by Rosie Casburn   (UK)

I've just returned from a 50 day round the world trip with Air New Zealand - London-LA, then San Fran-Auckland. Wellington-Auckland, Auckland-Hong Kong and Hong Kong back to London. Everything went like clockwork, crews were fantastic, especially on the London - LA flight. Their concierges are a brilliant addition to the crew, I got the best tip about what to do in LA. The choice of food was great and served nice and hot, with a smile and delicious wine. I watched 3 films from a huge, diverse range of entertainment, and when I wanted a nap (normally impossible for me) I listened to their new 'Sleep' programme - the first time I have slept on a long haul flight.

AIR NEW ZEALAND customer review :  16 December 2009 by David Husband   (Australia)

MEL-AKL-MEL Very cheap tickets made this worthwhile. A320 outbound appeared quite new, while B747 on return seemed tired with very hard seats. Crew were pleasant and helpful, though ageing! Food OK. AKL check in very slow, as was MEL customs.

AIR NEW ZEALAND customer review :  11 December 2009 by N Roberts   (New Zealand)

Two trips to Rarotonga recently. First one had a 3hr delay at Auckland. Second trip a 20min delay at Whangarei followed by a 6 hour delay at Auckland. On the return the Whangarei flight was cancelled due to technical difficulties, euphamism for 'not enough people on flight so bus them' or 'someone elses plane has broke so bus Whangarei as its cheaper". So out of 6 flights there were 3 delays, and one cancellation.

AIR NEW ZEALAND customer review :  9 December 2009 by J Lamont   (USA)

LAX-AKL. Great food, service, etc. We were in a 747-400, seated in a cozy area on the first deck adjacent to the stairway. Seating is spacious, and there's a handy storage bin beside the window seat. As previously noted, this is a quite cold section of the aircraft, which is a drawback, but extra blankets are available.

AIR NEW ZEALAND customer review :  4 December 2009 by D Jairath   (UK)

LHR-LAX-LHR, B747-400. Check in both sides was effortless. Cabin crew on the way out were brilliant, on return they were ok. IFE good, food and drink was the best I have had onboard flights. Seats offered excellent legroom - I was on upper deck and at the exit. Did manage to sleep a little. Overall money well spent and would do it again with ANZ.

AIR NEW ZEALAND customer review :  30 November 2009 by Tony McNulty   (New Zealand)

AKL-LHR-AKL via HKG. Upgraded to Business AKL-HKG - always good. Flat beds are comfy enough and service / food was good standard. HKG-LHR-HKG-AKL in Premium Economy. Well worth the extra money. Small cabin, great service and very quiet. Would prefer mood lighting in Premium Economy as they do in Biz.

AIR NEW ZEALAND customer review :  26 November 2009 by Gerard Rennie   (New Zealand)

AKL-LHR return via LAX . 747 A fairly nice experience with one major qualification. Cabin attendants generally good - nice mix of nationalities, particularly ex AKL - attentive to a passenger who was a little ill. No complaints with IFE except for minor crash of my unit for 30 mins. Flat beds very good - I'm not tall - but seats are a little hard. If you're the sort who sleeps on the couch you'll probably be okay. Was pleasantly surprised by the roominess of the lower deck. In terms of value that counted. Would do lower deck again and I'd pick the same seats. The problem was at LAX. Lower fare incentive to go to London that way. Air NZ staff twice assured me weeks before flight that I'd get a shower in LA and advised that the airline had made special arrangements with LA authorities to bypass immigration chaos. Kept in a holding pen renamed a Transit Lounge there. Abysmal. On the return journey, given entirely the wrong info by ANZ staff again - it was suggested that we go through immigration to go to the Lounge. Result - in 2 queues for 2 plus hours and barely made it back on plane. Bad form. Local LA ANZ staff need training. Take a different route to LHR.

AIR NEW ZEALAND customer review :  25 November 2009 by John Kneijber   (Australia)

Brisbane to Auckland return. Upgraded on first leg using airpoints. 777-200ER aircraft with business premier seating. Seating not conducive to conversation with a travelling partner but okay for 3 hour flight. Good crew, nice food and good entertainment system. Return on 767-300 with conventional side by side seating. Very enthusiastic and engaging crew. Excellent 4 course breakfast. Hard to fault their short haul business product.

AIR NEW ZEALAND customer review :  23 November 2009 by Rob Payne   (UK)

Shanghai-AKL, Wellington-Christchurch, Christchurch-AKL-San Francisco. B777 on the two longhaul flights, B737 on short haul. The 777 has very good leg room, but the seats are narrower than Virgin. On the long haul, great media including best flight map system I have seen. Food courses delivered individually. The head stewardess on the 1st flight spoke to everyone in the cabin individually to ensure all was well. The short-haul flights were in economy compared to Premium Economy for the long haul.

AIR NEW ZEALAND customer review :  21 November 2009 by D Skelton   (Germany)

LHR-LAX-LHR on 747. Connected from Munich using Lufthansa in both directions. The transfer and security check in Terminal 1 was painless. Air NZ crew on both flights friendly and efficient. Food and drinks good though the ex-London leg was better, but that could be down to what I chose. The seats (arranged in herringbone style) very comfortable. Some have called it hard but flat is what is important for me. The cabin was showing its age with a bit of scuffing and tattered carpets. In-flight entertainment system was mid-range in terms of choice and technical quality. Compared to the direct LAX flight with Lufthansa that I took the year before, NZ impressed me more in terms of seat, catering and crew. I'd use them again.

AIR NEW ZEALAND customer review :  15 November 2009 by W Burchell   (Australia)

Melbourne to Christchurch return on A320. Check in at Melbourne & Christchurch hassle free. Ifound the seats on the A320 comfortable enough although 4 hours is the limit so only suitable for trans tasman. The meal on the way over was terrible and both my wife & I could not stomach it. Meal back to Melbourne was quite tasty. On both trips 2 drink runs were made by the FA's, noting that wine selection is limited but is good quality. IFE system worked well with huge choice but some of the product needs updating. As others have mentioned Air NZ have good specials across the tasman at the moment so would recommend if you get a hold of one of these.

AIR NEW ZEALAND customer review :  10 November 2009 by D Robertson   (Australia)

BNE-CHR-BNE - on A320 Economy both ways. Good flights - meals small but generally okay - seat comfort OK for a trans-tasman sub 4 hour flight. IFE excellent, crew were generally OK however nothing special. Air New Zealand has a solid product and some good specials at times.