Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports

Auckland-Honolulu return flight. We left Hawaii happy, landed in Auckland feeling rather jaded. My partner was happy enough but my seat was lopsided, the flight uncomfortable. Cabin staff were unfriendly, the senior male steward rude. I got the impression that junior staff followed his lead, were more interested in their own needs and socialising in the back of the aircraft than customer comfort. I am a frequent traveller, rated Air New Zealand highly in the past but this Airline is losing its edge.

SFO-AKL. Given I flew to the USA from Australia on a different carrier in the same class (and cheaper fare), the contrast in quality of flight was unbelievable. The issue is more an inferior product than the cabin crew who are generally the best. Compared to the flight over, on AirNZ I had to ask for headsets, as none were provided, I had to ask for an evening meal as the crew walked right past without offering me and my neighbour one, and the choice of mains was very limited. No eye shades of ear plugs provided for a night flight, no hot towel provided in the morning. Choice of snacks throughout was limited to two options. In 3 weeks time I fly to London, Business Class. This time I've opted for another carrier!

Auckland - Niue Island - Auckland on A320. Comfortable seats, very good IFE, friendly and efficient crew. What a shame Air NZ has adopted the low-cost carrier approach of selling a seat, seat & bag, seat, bag & food option on short-haul international flights. Nevertheless, the option to order snacks and drinks via the IFE system is good and the prices were reasonable. If Air NZ remained a genuinely full-service airline I would have had difficulty finding any other fault.

I flew non stop from LAX to London. Check in was easy. Once on the plane my economy seats, they were comfortable. Flight attendants were friendly and helpful. The food was good and much better than I expected. Everyone had their own TV and you could watch about 20 tv shows and each show had about 20 episodes to choose from. Plus there were several movies to choose from which there was no extra charge. Two weeks later the flight back was just as nice. I would fly them again in the future.

LAX to Auckland and back. Staff on flight were very professional and organized. They helped make my bed for me, then put it away in the morning. The seat was like sitting in a recliner. With a bad back I was able to stretch out fully and rest. Being able to lie down and sleep made the flight quite comfortable too. The TV screen came out of the pocket and was easily movable. The eating table fit nicely under the TV so I was able to eat and watch a program. I enjoyed the video of the departure routine instead of having the flight crew do their usual departure routine. Great food, great comfortable seats and superior flight attendants in both directions.

Business class from LAX to AKL, but actually started our trip in RSW. We checked our bags on our flight from RSW on AA all the way through and were told by both AA and AZ (in LA) that we would be able to check our bags all the way through on the way back, even though the tickets were not connected. Upon checking in on our return, they refused to check our bags past LAX, we had 5 suitcases and at LAX that requires a change of terminal. This caused us to miss our flights and required an overnight in LA. Had we been told the real deal we would have connected the tickets - they were unhelpful and rude. But, the in air service was as good as it gets.

Two flights: NZ124 MEL-AKL and later NZ8 AKL-SFO. Both planes was 777 and seats one of the most comfortable in business class. I have read some reviews that passengers have some negative feelings towards senior staff. I must say they were the most experienced and nicest cabin crews I have noticed during my flights.

We flew 777-200 economy from Vancouver to Auckland. The seats were very uncomfortable for such a long flight and the arm rests wouldn't retract past a 45* angle! So every time the lady beside me tried to go to the loo, it was an ordeal for her to struggle her way past the arm rests. Definitely a safety hazard for those not on the aisle.

Flight from Auckland to Melbourne and upgraded to business class. We experienced very poor service with no meal choice and having to ask for drinks. Cabin was only half full so the staff had plenty of time but when we complained about the service we were told they have to look after their regular customers first! On our return to the UK we then complained to their customer services department and it took 6 weeks to get a response which failed to deal with the issues raised. We will never fly Air New Zealand again.

Flew PER-AKL return economy class. I am 6'3 tall as were the gents behind and in front of me. There was no leg room and when the seat in front was reclined the TV screen was so close I was unable to focus on it. Changed to a Bulkhead seat for return flight and had some leg room and a very comfortable flight. Food was excellent as were service, safety briefings and inflight entertainment.

Auckland-Sydney on 777-200 Business Premier. I was apprehensive at first as I have recently had some really average flights with Air New Zealand. This flight was excellent with excellent service from the crew. Priority boarding and greeted by name to cabin. Food good with great selection of high quality NZ wines. Their 777-200s are starting to show signs of wear and tear, IFE was not user friendly to operate but had a good selection of entertainment. I have found service standards very hit and miss with my last few flights; I wish all were like this. This short trip across the Tasman was faultless and great value for money.

First time on the airline but was impressed. It was only a short hop from Auckland to Wellington, but the seating was spacious and comfortable, a snack was served and we were spot on schedule.

Excellent flight with excellent service from the largely Shanghai based crew PVG-AKL in Business Premier. Well paced to individual needs and genuine level of care. Food good, wine very good. IFE on older 777-200 is unresponsive but choice was good. Bed very comfortable, did not have second meal but greeted with coffee on preparation of landing as waking up. Overall an excellent flight and fare was cheap.

When we boarded Boeing 777-300 on February 26 from Auckland to LAX, the business class cabin and front economy section temperature felt normal but the second (back) economy class section was hot (more than 29C). Some passengers complained to the flight attendants who said the temperature would decline after takeoff. Once in the cruise the temperature did not decline in the section we were in (back economy). At no time during the flight did the temperature decline - this a 12+ hour flight. The problem was known before the flight left Auckland but it was allowed to leave anyhow. The food that was served was mediocre. The flight attendants were excellent and tried to help those who were made ill by the excessive temperatures. It is not an airline that I will fly again.

MEL-CHC recently, flying Air NZ after 4 years. I was surprised at the change of service standards in the last 4 years. It is no longer a full service airline. Except complimentary tea/coffee and water, one must pay for everything, soft drinks, beer, wine and paltry choice of food. I was flying by their morning flight but there was no breakfast to buy as they carry breakfast only for those who have booked in advance. However the choice of booking a meal is only available to those who book directly an Air NZ ticket. I had booked through their code share partner Virgin Australia, therefore had no option to book a meal.

AKL-BNE in the premium economy cabin on B777 300 series. Seat was excellent. Just hope that Air NZ upgrades the B777 - 200 series with same seats. A 2x2x2 configuration with great space.

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