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Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports
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Air New Zealand Customer review : 15 January 2013 by J Gray (Australia) |
| Rating : 10/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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NZ175, AKL to PER on 04 Jan 2013. Brilliant flight on the 772. Business cabin was full but Crew were very
attentive and Manager came and spoke to me personally for about 20 minutes. So refreshing after flying the
outbound flight to NZ on the competition where I felt as though I was an inconvenience. Well worth the
extra money, especially for an over 7 hour flight during the day.
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Air New Zealand Customer review : 14 January 2013 by M Schuck (New Zealand) |
| Rating : 10/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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LHR-AKL, via LAX. NZ001. Our first time with the Spaceseats and they were a vast improvement on regular
economy seats. Being able to comfortably tuck our feet up made a huge difference for me and my daughter,
and overall, the family slept better than I've ever seen on a long haul flight. Footrest was very useful in
getting comfortable sleeping. Loved that the seat ahead couldn't recline into my space. Spaceseats only
available on 767-300s though, so be careful when booking. Great entertainment system as usual, including
ability to order (free) drinks and snacks from the seat. My tea came on a tray, with cookies. Excellent meal -
more like business than economy. Very attentive staff. Would recommend.
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Air New Zealand Customer review : 14 January 2013 by R Williams (Australia) |
| Rating : 8/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Brisbane-Auckland-Vancouver on 14/12/12, good service and food. Disappointed we couldn't book Premium
Economy all the way through, the airline has an allocation policy for the cross Tasman part, fortunately the
manager put us in Premium Economy to Auckland, great new seats. While the upgrade was good it showed
how bad the seats were in the next leg, essentially old Economy seats with a bit more leg room. It seems
bizarre to have the good seats on a short leg! On the way back we tried to get the same upgrade for the
Tasman leg but met surly staff at the Auckland service desk who weren't interested in being helpful so
travelled the last leg Economy. No leg room here for someone who is 195 cms but lots of whacks in the leg
from the trolley in the knee on the aisle side. A good flight experience overall impacted by a stupid cross
Tasman policy.
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Air New Zealand Customer review : 11 January 2013 by C Muir (New Zealand) |
| Rating : 7/10 |
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Cabin Flown | Business |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Long haul flight from New Zealand to London return. 3 legs of the flight were in business class. The other
leg of the flight was premium economy. Business class - Cabin was clean. Seat / bed very comfortable. On
the first leg staff were excellent but sadly this was not the case on the other legs. Staff did not appear to
want to help / serve etc - all in a rush. Not rude but not very polite either. Being a vegetarian I found the
food was simply terrible. Premium economy - Seats were ok though not very comfortable for such a long
flight. Cabin was clean. Staff were very polite and keen to help, friendly.
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Air New Zealand Customer review : 10 January 2013 by J Austen (USA) |
| Rating : 10/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Premium economy SFO-AKL. Great crew, reasonably comfortable seats, plenty of space, good service,
delicious food, lovely wines. Premium seemed a good investment. Seat was not that comfortable but ok and
footrest was helpful. Someone told me these were the old premium economy seats and most planes were
being refitted and are much better. Movie range not very exciting - limited new releases - and an old
fashioned screen and terrible navigation which was slow and frustrating. Did a one-up upgrade to Business
for the AKL-MEL section which was fine, great food, service, space. Agree with other review about charmless
staff at SFO, but inflight crew were wonderful.
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Air New Zealand Customer review : 10 January 2013 by M Win (Australia) |
| Rating : 5/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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MEL-LAX via Auckland. Flight itself was fairly good, food was good and service staff onboard were acceptable.
The only gripe we had was with baggage. We had a group of 4-6 people and each one of us had our baggage
strictly weighed to max 20kgs and our carry on bags weighed as well. This went for both ways at Melbourne
Airport and at LAX. Going for long haul, the baggage allowance is grossly inadequate, especially coming back
from LAX where staff was particularly strict. We got away with it a little by distributing the weight around
amongst the group of 6 but the staff we really strict about all our bags and baggage. Based on this
experience, I won't be travelling on Air NZ again and have been discouraging friends from travelling with
them.
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Air New Zealand Customer review : 9 January 2013 by D Francis (USA) |
| Rating : 2/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight NZ2, from AKL-LAX. Previously flew Premium Economy in row 23 with Spaceseats. A good experience.
This time we were in Sky Couch seats row 43. It was so useless my Daughter and I laughed at the
ridiculousness of the setup. We are both tall, and there is no possible way for 2 people to be horizontal, so I
sat in A and her in C and tried to put our legs up. And when the seats in front of us reclined we couldn't
really move. The "couch" seems to be literally in the 5'x2' size range. Plus we had a surly older male steward
to cap it off. Same good entertainment as in Premium Economy. The only thing I can imagine more
uncomfortable would be the poor souls 4 across in the centre section - even less room. I would have to agree
with other posters about the dismal state of the economy section. There should not be 10 rows across.
Anybody over 100 pounds would feel cramped.
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Air New Zealand Customer review : 9 January 2013 by D Francis (USA) |
| Rating : 9/10 |
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Cabin Flown | Premium Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight NZ5, LAX-AKL. Row 23 Spaceseats worked just fine for us. Good food and great entertainment system.
Places to plug in gadgets. Cabin service was good and friendly. Couldn't sleep in the space seat. Not as
comfy of a seat as they appear. Good leg room. Were are both tall, and it made a 12hr flight tolerable. Vastly
superior to the sky couch option we chose on the return trip, huge mistake. See next review.
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Air New Zealand Customer review : 7 January 2013 by A J McDonald (New Zealand) |
| Rating : 7/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight NZ135 to Brisbane and NZ136 back to Auckland. Flew out on a Boeing 777-300er. Flight time of 2 hours
and 45 minutes. Crew were nice although the breakfast meal is a little on the small side. Aircraft is
configured to the 3-4-3 configuration which makes the aisles thinner and you can really tell when it comes to
the cabin service. The crew have to move from side to side when the have to retrieve items from the bottom
of the trolley which I though was a bit unfair on them. The entertainment was good and the seats were a
little hard, I wouldn't want to be on that aircraft for a long haul flight. Flew back on a Boeing 747-400 and it
was fantastic. The aircraft may be an old one but it still stands above all the rest when it comes to space
and cleanliness. Great flights, would not recommend booking flights on the new 777-300er aircraft though.
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Air New Zealand Customer review : 3 January 2013 by M Ellis (New Zealand) |
| Rating : 8/10 |
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Cabin Flown | Economy |
Value for Money |  |
Seat Comfort |  |
Staff Service |  |
Catering |  |
Entertainment |  |
Recommended |  |
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Flight from SFO to AKL, then connection to WLG. Check in staff in SFO completely indifferent, made a request
and wasn't even checked if it could be accommodated. (Wouldn't have minded if he'd checked and said no).
Seats are okay as long as the passenger in front doesn't recline. Entertainment is good, as is the frequent
offers of water from the crew. Meals good. Overall, I hate flying long haul but Air New Zealand do a good job
of it.
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