AIR NEW ZEALAND customer review :  9 September 2009 by S Weller   (New Zealand)

AKL-SFO Business class B777-200. Premium check in good and express security to lounge. Good range of beverages in lounge but evening food not great. It was unusual to see scones, jam and cream at 6pm. Would be nice to have a cocktail and some tapas but no such luck. Business class passengers can receive complimentary massage in lounge before boarding. Boarding with Air NZ is always interesting as plenty of families rock up and board before Business and Premium Economy. Onboard good ambience and mood lighting was used. Meal service quick and felt rather rushed. The food was also pretty mediocre. Sleep is excellent on flat bed and main benefit. The main issue I have (and I have read many others feel the same) is the apparent merger of Business and Premium Economy cabins. There is no longer any curtain so every time I got up from the bed I had at least 10 pairs of eyes looking from Premium Economy cabin. Sharing the toilets is also a pain considering the Premium Economy cabin has been extended to 36 seats. Arrived early and had to wait about 20mins for a gate. Timing of the flight is great for time adjustment.

AIR NEW ZEALAND customer review :  8 September 2009 by Henry Tib   (Australia)

ADL-AKL-RAR economy return. ADL-AKL A320 cabin was hot and seating was tight, although on return allocated emergency exit seats. AKL-RAR operated by B772 and quite comfortable, however IFE in our seats was not working, and flight was full so unable to change seats. Cabin crew interactive with passengers. Catering poor and miniscule, service commencing with a glass of tepid water, then a tray with a small main item accompanied with a tablespoon of beans and a tiny cake. Drinks are offered after the meal. Be advised to eat a meal prior to flying on this routing, or take your own food as we did on the return.

AIR NEW ZEALAND customer review :  8 September 2009 by Bill Atkins   (USA)

PPT-AKL. Check-in was fine, lounge comfortable and friendly, if basic. Crew friendly if perhaps a little tired from doing outbound leg immediately prior - not so much interaction with passengers. Very quick food service to enable passengers to sleep - food average, though wines good.

AIR NEW ZEALAND customer review :  30 August 2009 by Masaki Oda   (Japan)

BNE-AKL-YVR Economy B777-200ER for both legs. Although the seat pitch was average for economy class, the design of seats was quite good and quite confortable. The meals were good, and flight attendants serving water very frequently on AKL-YVR flight - they were friendly and efficient The only complaint was that the temperature on the first leg was so low.

AIR NEW ZEALAND customer review :  30 August 2009 by G Hamilton   (Australia)

BNE-CHC economy. I was impressed with the on demand PTV for such a short flight. Small meal was tasty and even managed to consume a few NZ beers.

AIR NEW ZEALAND review :  24 August 2009 by G Chew   (UK)

HKG-LHR in Premium Economy on B777. Everything excellent except for the very narrow seats. Narrower than standard economy as it is 3x3x3, but the table and controls both make the arm rest quite fat. The B747 is far more comfortable, especially on the upper deck. Staff and catering very good. The extra 10kg luggage allowance is a good enhancement compared to 2008's offerings.

AIR NEW ZEALAND review :  21 August 2009 by P Black   (New Zealand)

Initially I booked a flight directly from Auckland to Osaka. Air New Zealand cancelled my flight and made me fly through Tokyo to get to Osaka. No apology or compensation for this inconvenience was ever given. The inflight entertainment system was excellent but constant intrusive in flight announcements made the experience painful. After blabbing on for much of the 11 hour flight from NZ to Japan they failed to provide essential information regarding transfers and security in Tokyo until the last minute when many passengers were already off the plane!

AIR NEW ZEALAND review :  7 August 2009 by J Liu   (Hong Kong)

HKG-LHR in 777 Premium Economy. Rows of seats wide apart, although the width of the seats can be increased. AVOD excellent and lots of options, food of supreme quality as same meals with business class. The seat was plush enough, and provided good recline. Crew attentive and friendly. Both airports, especially Terminal 1 at Heathrow, were fine.

AIR NEW ZEALAND review :  2 August 2009 by S Dian   (Switzerland)

LAX-LHR in Premium Economy, Seat 24K. The seat itself is good but a bit worn out - recline ok, the legrest is good but the feet bar is annoying since it stops you from stretching when sleeping. Window seats on the upper are the best ones, since you have a little storage next the window for your belonging that can also be used as a table or to stretch, though you will have to put your feet under the nose of the pax in front of you. The service was good but not exceptional and the meals ok, considering the airline is proud to announce that Premium Economy pax will receive the same service as Biz Class pax. Hot dinner and breakfast were served, but besides the main meals no drinks were offered. The upper deck pax are on the other side the last one to disembark since it seemed not being a policy to let Business and Premium Economy class out before Y. AVOD system were available but froze a couple of time. Departure & arrival on time.

AIR NEW ZEALAND review :  30 July 2009 by J Cockburn   (UK)

LAX-LHR Premium Economy and was pleasantly surprised at the comfort of the seat, leg room and catering. Arrived in London feeling almost perky.

AIR NEW ZEALAND review :  27 July 2009 by David Dale   (Australia)

AKL-CHC-AKL-BNE. Flights operated by B737-300 domestically and B747-400 to BNE. Crew very good. Snacks offered on the short trip to Christchurch. Great selection of drinks to Brisbane. Aircraft clean and appeared well looked after. Liked the new check-in procedures for domestic flights. It was fast, simple and beats those long queues that have to be endured with other airlines.

AIR NEW ZEALAND review :  14 July 2009 by P Lawrence   (Australia)

Boeing 777-200ER Rarotonga to Auckland, and on to Melbourne a few days later. The meals on all flights to and from the Cook Islands were pathetically small. The meal sizes have been reduced but thankfully not quality. Flying Air New Zealand is not cheap and I feel they could at least offer meals with all the extras as they did years ago given their fares are generally more expensive than other airlines flying between Australia/New Zealand and the Pacific.

AIR NEW ZEALAND review :  14 July 2009 by Tim Scanlan   (New Zealand)

WLG-BNE return A320 economy. Great AVOD IFE plenty of options, food a bit average, bar service extensive and frequent. Staff were friendly. Small seat recline but compared to other airlines, but good legroom.

AIR NEW ZEALAND review :  14 July 2009 by T Maughan   (Australia)

MLB-AKL-LAX Pacific Economy. Return in Pacific Premium Economy. MLB-AKL new 767 service good with IFE and food good, staff efficient & friendly. AKL-LAX B777service very good. The 3 seating configuration makes the 777 an inferior experience in economy vs 747 for 2 people traveling together and noticed that premium economy seats looked similar to pacific. Pacific premium economy return 747 situated upstairs in the hump. Staff very attentive as shared with business class.

AIR NEW ZEALAND review :  8 July 2009 by B Blumhardt   (UK)

LHR-AKL via LAX return in Premium Economy. First time in PE cabin, and what a difference! Premium check-in at LHR efficient and courteous, pre-take off drinks and addressed by name, excellent food, plenty of leg-room, made me very relieved I had splashed out. Priority boarding and luggage ensured I arrived relaxed. Will definitely opt for this again, and recommend it to anyone, especially if you are tall, and enjoy quality service.

AIR NEW ZEALAND review :  5 July 2009 by Colin Renfrew   (UK)

LHR to HKG return in Economy. Flights on 777s, good AVOD and tasty food. Crew were very friendly and relaxed on full flights both ways. All the male crew members had a strange stubble beard, making a strange look across the cabin crew - what is this all about? The first time with Air NZ, and would use them again, even with the beard cult.