Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports

AIR NEW ZEALAND customer review :  27 February 2010 by G Begley   (USA)

AKL-SFO. Air New Zealand do not have this well organized - the LAX flight and SFO flight leave within 15 minutes of each other, therefore approx 500 people have to go thru the "secondary" search, as the LAX flight goes first, they have preference. Therefore I doubt if the SFO flight can ever leave on time. Excellent flight, great crew, plenty of wine - slept a full 8 hours, but despite having priority labels on our bags we had one off immediately and the second one 1 hour later.

AIR NEW ZEALAND customer review :  25 February 2010 by Mike Bell   (Canada)

LAX to Auckland best economy comfort and experience I have had. Cabin crew pleasant and helpful, an excellent amount of space, food was good (not spectacular), and the entertainment choices were very broad.

AIR NEW ZEALAND customer review :  23 February 2010 by F Finch   (UK)

We found cabin staff helpful and friendly and food to be very good. Seats were cramped with no elbow room and we found it difficult getting in and out as very little room in front but then we were in economy class so can expect little else. The main complaint would be the air quality which I found unacceptable having suffered a nose bleed on the journey out and return, passengers were coughing and sneezing towards the end of each journey.

AIR NEW ZEALAND customer review :  22 February 2010 by Tyson Higson   (Australia)

AKL-NPE and return on a Dash 8, operated by Air New Zealand Link. Aircraft spotless, tea and coffee run and a free lolly to suck on decent. For a 50 seat aircraft, the seats were twice as comfortable and there was twice as much leg room compared to the Emirates A340-500.

AIR NEW ZEALAND customer review :  22 February 2010 by G Watson   (USA)

LAX-LHR return in Premium Economy. Both outbound and inbound seats were upstairs (747-400). Had bulkhead seats coming home - wonderful. The flight and ground crews were great, entertainment system tops. The only thing that I didn't like was the food, but everyone's taste is different. I would not let this keep me from flying again with Air New Zealand.

AIR NEW ZEALAND customer review :  16 February 2010 by David Dale   (Australia)

BNE-AKL-HLZ. Once in the air, nice meals served with two choices and a range of drinks. As flight was delayed for over an hour, making connecting flights was not going to happen. Flight crew went around and made arrangements including accommodations and flight changes for those not making their connections. Once landed, those with very tight connections were given priority departing the aircraft. Very impressed with the high level of care and attention.

AIR NEW ZEALAND customer review :  12 February 2010 by L Pulliam   (USA)

LAX-AKL-MEL, MEL-AKL-NAN. Had a packed 747 from LA to Auckland. Service great with plenty of water runs, food choice fine. staff were friendly and professional. AVOD worked perfectly. After a nice break in transit in Auckland we had a half full flight on B777 to Melbourne. Great to have extra room to move around. Meals fine and service very nice. Same can be said about other flights. We enjoyed our flights on Air New Zealand and they will have our business again.

AIR NEW ZEALAND customer review :  4 February 2010 by C Lau   (Hong Kong)

AKL-HKG Premium Economy B777-200ER. The half-full cabin allowed for more space to stretch since virtually everyone had an empty seat next to him/her. Great seat pitch and foot rest but would love more recline. Abundant amenities with moisturisers and bottle of water. Uninterrupted inflight entertainment from gate to gate, movies up-to-date. Good choice of drinks before take-off as well as during meals.

AIR NEW ZEALAND customer review :  23 January 2010 by D Walker   (Australia)

WLG-KKE via AKL. Given the choice of water, coffee or tea and a pack of crisps. Second flight left 25 Minutes later on Dash 8.Given water and a lolly for 40 minus flight. Overall both flights were great. Crew very good and the price excellent.

AIR NEW ZEALAND customer review :  22 January 2010 by R Howes   (Australia)

We recently had two Air New Zealand legs as part of a Star Alliance "round the world" ticket. The were both amongst the best of many flights over five months. Check in quick and friendly, The cabin crew were efficient and friendly and flight announcements had the right mix of informative and friendly. Food very good, the choice of NZ wines was excellent and the inflight entertainment kept us all (including a five year old) happy despite one flight being the longest let of our whole trip. Incidentally, specific mention should be made of the ANZ booking operation (in Brisbane in our case) who were excellent during the complex process of booking a RTW ticket - and kept being helpful and informative even once we started the trip.

AIR NEW ZEALAND customer review :  19 January 2010 by Derek Mohi   (New Zealand)

AKL-VLI. The sector to VLI was a code share service flying with Air New Zealand for Air Vanuatu. Crew were superb the breakfast was ok and the bar service also good. A320 one of the newer ones (after the refits), all new seats with the seat back screens.

AIR NEW ZEALAND customer review :  17 January 2010 by Alan Wan   (UK)

NRT-AKL-LHR. The flat bed was great but I do prefer a flat bed that reclines rather than the seat or bed option. As I was travelling alone I liked the herringbone arrangement. The food was good and plentiful, but lacks a choice of starter - wine choice was excellent. The only complaint was the AKL-LHR leg we stopped over in LAX and as someone commented in this forum the Air NZ ground agents were very poor, we were directed to go through immigration to access the Business Lounge, the queues were bad and I doubled back and went to the transit lounge premium area which was fine for an hour stopover. The ground handling at LAX pushes my rating from a 10 to 8.

AIR NEW ZEALAND customer review :  17 January 2010 by Alan Wan   (New Zealand)

AKL-LAX, SFO-AKL. AKL to LAX leg on a B747 in seats 66B/C. These seats are only 2 abreast which worked well for my wife and I - spacious with plenty of leg room. The gate to gate IFE was outstanding and the meals were great. FA's friendly and helpful. SFO-AKL leg was on a B777 in seats 65A/B - seats are at the very back of the plane and only 2 abreast. IFE and meals excellent. Air NZ provide a professional service with competent flight staff. You come to appreciate how professional Air NZ are, especially after flying internally in the US with the likes of United Airlines.

AIR NEW ZEALAND customer review :  14 January 2010 by R Paterson   (USA)

LAX-AKL-SFO, going on 747, return on 777. Aircraft well maintained, staff extremely helpful and friendly. Food terrific and AVOD made the flight much more enjoyable than usual. Only downside was not being able to transfer my miles accrued to my United MileagePlus account. Apparently they are quite picky about which booking classes are eligible. This is more United Airlines fault than Air NZ Highlight of the flights was when FA noticed I was uncomfortably (I am well over six feet) wedged in an aisle seat and moved me to an empty row. Made that 13 hours across the Pacific much more tolerable!

AIR NEW ZEALAND customer review :  9 January 2010 by Brent Burney   (New Zealand)

AKL-SFO in Premium Economy. Onboard addressed by name by flight attendants. Lots of room to stretch out and recline. Seat width on 777 is problematic, it needs to be wider. Pre-take off drink an unexpected bonus. Gate-to-gate IFE is excellent - very good and wide choices available. These can be viewed in advance on the AirNZ website. Food service a little disappointing (no choice of starter), but drinks excellent. Throughout the flight, attendants came through offering water and juice. Snack bar kept stocked, though not with the fresh fruit which was available to Business class (but no problem in accessing that). Overall a great flight and worth the relatively small amount extra.