AIR NEW ZEALAND Passenger Reviews and customer trip reports

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AIR NEW ZEALAND customer review :  4 February 2010 by C Lau   (Hong Kong)

AKL-HKG Premium Economy B777-200ER. The half-full cabin allowed for more space to stretch since virtually everyone had an empty seat next to him/her. Great seat pitch and foot rest but would love more recline. Abundant amenities with moisturisers and bottle of water. Uninterrupted inflight entertainment from gate to gate, movies up-to-date. Good choice of drinks before take-off as well as during meals.

AIR NEW ZEALAND customer review :  23 January 2010 by D Walker   (Australia)

WLG-KKE via AKL. Given the choice of water, coffee or tea and a pack of crisps. Second flight left 25 Minutes later on Dash 8.Given water and a lolly for 40 minus flight. Overall both flights were great. Crew very good and the price excellent.

AIR NEW ZEALAND customer review :  22 January 2010 by R Howes   (Australia)

We recently had two Air New Zealand legs as part of a Star Alliance "round the world" ticket. The were both amongst the best of many flights over five months. Check in quick and friendly, The cabin crew were efficient and friendly and flight announcements had the right mix of informative and friendly. Food very good, the choice of NZ wines was excellent and the inflight entertainment kept us all (including a five year old) happy despite one flight being the longest let of our whole trip. Incidentally, specific mention should be made of the ANZ booking operation (in Brisbane in our case) who were excellent during the complex process of booking a RTW ticket - and kept being helpful and informative even once we started the trip.

AIR NEW ZEALAND customer review :  19 January 2010 by Derek Mohi   (New Zealand)

AKL-VLI. The sector to VLI was a code share service flying with Air New Zealand for Air Vanuatu. Crew were superb the breakfast was ok and the bar service also good. A320 one of the newer ones (after the refits), all new seats with the seat back screens.

AIR NEW ZEALAND customer review :  17 January 2010 by Alan Wan   (UK)

NRT-AKL-LHR. The flat bed was great but I do prefer a flat bed that reclines rather than the seat or bed option. As I was travelling alone I liked the herringbone arrangement. The food was good and plentiful, but lacks a choice of starter - wine choice was excellent. The only complaint was the AKL-LHR leg we stopped over in LAX and as someone commented in this forum the Air NZ ground agents were very poor, we were directed to go through immigration to access the Business Lounge, the queues were bad and I doubled back and went to the transit lounge premium area which was fine for an hour stopover. The ground handling at LAX pushes my rating from a 10 to 8.

AIR NEW ZEALAND customer review :  17 January 2010 by Alan Wan   (New Zealand)

AKL-LAX, SFO-AKL. AKL to LAX leg on a B747 in seats 66B/C. These seats are only 2 abreast which worked well for my wife and I - spacious with plenty of leg room. The gate to gate IFE was outstanding and the meals were great. FA's friendly and helpful. SFO-AKL leg was on a B777 in seats 65A/B - seats are at the very back of the plane and only 2 abreast. IFE and meals excellent. Air NZ provide a professional service with competent flight staff. You come to appreciate how professional Air NZ are, especially after flying internally in the US with the likes of United Airlines.

AIR NEW ZEALAND customer review :  14 January 2010 by R Paterson   (USA)

LAX-AKL-SFO, going on 747, return on 777. Aircraft well maintained, staff extremely helpful and friendly. Food terrific and AVOD made the flight much more enjoyable than usual. Only downside was not being able to transfer my miles accrued to my United MileagePlus account. Apparently they are quite picky about which booking classes are eligible. This is more United Airlines fault than Air NZ Highlight of the flights was when FA noticed I was uncomfortably (I am well over six feet) wedged in an aisle seat and moved me to an empty row. Made that 13 hours across the Pacific much more tolerable!

AIR NEW ZEALAND customer review :  9 January 2010 by Brent Burney   (New Zealand)

AKL-SFO in Premium Economy. Onboard addressed by name by flight attendants. Lots of room to stretch out and recline. Seat width on 777 is problematic, it needs to be wider. Pre-take off drink an unexpected bonus. Gate-to-gate IFE is excellent - very good and wide choices available. These can be viewed in advance on the AirNZ website. Food service a little disappointing (no choice of starter), but drinks excellent. Throughout the flight, attendants came through offering water and juice. Snack bar kept stocked, though not with the fresh fruit which was available to Business class (but no problem in accessing that). Overall a great flight and worth the relatively small amount extra.

AIR NEW ZEALAND customer review :  8 January 2010 by A Lam   (Australia)

SYD-AKL-HKG return in Economy. Crew presence during flights poor with cabin crew disappeared after meal/drink services. Crew efficient but not as welcoming as CX and SQ. AVOD on all sectors, touch screens on the A320 SYD-AKL. System reliable and easy to use but contents average. Headsets nicely cushioned and of high quality for Economy. Meals were good for Economy. Snacks not available between meals on the 11hr longhauls B777 AKL-HKG. Cost cutting also evident - no menu, no amenities pack, no bottled water for overnight long haul and no choice of drinks (water only) for drink service after takeoff.

AIR NEW ZEALAND customer review :  8 January 2010 by Stephen Jones   (Australia)

ME -AKL B767. Seats were spacious and comfortable. IFE controller remote was also in seat back, so no risk of ruining movie viewing with roaming elbows. Smaller range of entertainment, but enough to see and choose from. Meal was great - described as "cafe style", but enjoyed by all four of us. Crew very friendly. Flight was slightly delayed by an offload (which we saw as we boarded), but IFE worked whilst boarding. Crew kept us updated at all times and were apologetic. Still landed in AKL at right time.