Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports   Air New Zealand   373 reviews an official 4-Star Airline   Add your Air New Zealand customer review   Air New Zealand detailed 4-Star ranking   Airline Reviews : A-Z Index   CHECK this airline's Quality Approval Status

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AIR NEW ZEALAND customer review :  2 September 2010 by S James   (Australia)

AKL-WLG. Huge leg room, very friendly staff, choice of 3 snacks and beverages, sweets before landing handed out by one of the children on board. Loads of nice touches and great to travel on an airline whose staff look genuinely happy to have you on board and have a sense of humour.

AIR NEW ZEALAND customer review :  31 August 2010 by T Hopa   (New Zealand)

Auckland to Honolulu and back last week. On the way up in business class, upgraded with air points on the way back in economy space +. For the flight up to Hawaii hat a wonderful experience. Great service from check-in and during the flight. The staff worked hard, food was excellent and drinks menu was excellent. The seats were okay, at times felt a little cramped. Plenty of leg room and the seats reclined right back (not flat). On the way home staff looked a bit tired and one in particular wasn't pleasant at all. Seats comfortable, the recline wasn't but you given blankets and pillows.

AIR NEW ZEALAND customer review :  31 August 2010 by Tim Short   (Australia)

Sydney - Christchurch return. New or refurbished A320s with individual seatback TVs and decent range of entertainment, planes in good condition. Comfortable seats and decent legroom even at 1.88m tall. Very confusing new service with some people receiving food and drink (pre-paid) whilst others ordered from their seat. Feel sorry for the crew trying to work out who gets what, but they get there in the end, though pre-payers seemed to get served last.

AIR NEW ZEALAND customer review :  31 August 2010 by P McLean   (Canada)

SFO-AKL-SFO, Business Premier is very good when you get it at a fair price. Watch out if you have a long lay-over at SFO as the lounge claimed by Air NZ is not an Air NZ lounge but one owned by some obscure airline and shared with Air NZ. Its not very good and is closed all day until about 4:30pm which is hopeless if you are there all day. The lounge selection of food is narrow and basic and pretty hopeless. If you wander over to another Star Alliance airline lounge such as United, they wont allow you in if you are not on their ticket. A bit chintzy of Air NZ to not have a deal with United I feel.

AIR NEW ZEALAND customer review :  24 August 2010 by C Jo   (South Korea)

SYD-CHC return. I purchased seat only fare which allowed me to take cabin luggage and with this fare I was entitled to get water or coffee service free. A320 new type of seat had personal screen with access to some entertainment. Seat comfort is okay for short haul flight. Cabin crews alright except they are too busy figuring out which customers to deliver food. NZ are unfair with their hand luggage rules. I'm a star alliance gold member which means with star alliance carrier I'm entitled to take 2 piece of hand luggage weighing 7kg, however check in counter told me you can take only one each because of my fare rule

AIR NEW ZEALAND customer review :  23 August 2010 by F Wong   (Hong Kong)

SYD-AKL. Check in at SYD airport speedy. Inflight AVOD was very good, although the quality of headphone for economy class so-so. For the meals, there were 2 choices, both with NZ ice cream, and delicious. Overall, it was a great experience, better than Qantas which I used last year for the same route.

AIR NEW ZEALAND customer review :  19 August 2010 by A Gathecoal   (USA)

Apia (Western Samoa) to LAX Business Class. Flight attendants were attentive and pleasant. ANZ uses its older planes for this route and the plane looked it, seats were comfortable, but not like the LAX to Auckland route. Where ANZ can seriously improve is its bland food. Very little flavor and not competitive with Asian airlines business class.

AIR NEW ZEALAND customer review :  16 August 2010 by Xavier Codina   (Spain)

Auckland-Queenstown return B737-300. Cabin crew friendly and efficient. Legroom was good. I had booked my ticket in an Auckland travel agent as part of a tour. Air New Zealand uses a kind of self-check in that apparently didn't work on my kind of ticket or at least, being a first-time-user I didn't know how to work it out. Ground crew were friendly and did it for me. Good experience. I would recommend it!

AIR NEW ZEALAND customer review :  16 August 2010 by David Husband   (Australia)

AKL-LHR via HKG. First time long haul with ANZ and very happy with everything except seat width on B777. IFE worked well and FAs were very attentive and helpful.

AIR NEW ZEALAND customer review :  30 July 2010 by G Clifton   (New Zealand)

Travelled with wife and 2 children AKL-HKG and HKG-LHR, (Virgin LHR-PVG) and PVG-AKL. Overall a very good experience, food overall very good. The gate to gate IFE on ANZ is wonderful with kids as it distracts them and they can settle in to watching a movie even before plane has left the gate.

AIR NEW ZEALAND customer review :  25 July 2010 by S Kazim   (UAE)

We were supposed to fly Air Pacific but as the flight was canceled, were transferred to ANZ. NAN-AKL-HKG in Business Class. Everything was perfect - from the check in staff at the chaotic Nadi airport to the cabin attendants. NAN-AKL was a worn out 767 with very uncomfortable Business class seats and limited recline and footrest. However the inflight service made up for it. AKL-HKG a 777-300 with the herringbone arrangements. Seat comfort superb and in flight service was excellent. The lounge at AKL had limited food offerings and definitely should be improved.

AIR NEW ZEALAND customer review :  22 July 2010 by Simon Briggs   (USA)

LAX-AKL-SYD return in the premium economy cabin. The legroom was outstanding, f food was very good. I would highly recommend this airline.

AIR NEW ZEALAND customer review :  21 July 2010 by D Mills   (Australia)

BNE-LAX return. Friendly and attentive staff, more leg room in economy than other international airlines I've flown. Early for check in at LAX and huge line so we were directed to the business check in counter to drop our bags and check in. Great IFE system and food. What a great idea the in-flight concierge is!

AIR NEW ZEALAND customer review :  2 July 2010 by J Gordon   (New Zealand)

AKL-LAX-LHR, LHR-HKG-AKL. Flight to LHR on B747 in seats 67H/J. These 2 seats are at the back of the plane - spacious with plenty of leg room with no one behind. The IFE was outstanding & the meals were great. FA's on both legs friendly and helpful. The only negative was the 2hr transit at LAX - I would recommend going via HKG if flying with ANZ its much more pleasant than LAX. Return leg to AKL on a B777. LHR to HKG we upgraded to Premium Economy. Would recommend this to everyone. Food / IFE was outstanding, FA's friendly & helpful. We had a 2 day stopover before returning to AKL. B777 IFE was excellent, food great, FA's okay but not as good as the first leg.