Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports

LHR-LAX. Our fourth/fifth time with this airline. No delays at check-in, good service and food, with free snacks and drinks available overnight during 10-11 hour flight. Seat depth good, and we are both taller than average. Free pre-meal drinks and wine with main meal, with refills as required. Water supplied regularly during flight. Cost of flights can be above average, but we look out for sales when the prices are very competitive, for our visits to family in California. Recently we have also paid the extra 40% charge for a skycouch seat, so we have all 3 seats to use, and can build up a 'flat bed' for better sleeping. Would always recommend.

CSD came to speak with all Business passengers, something I missed on my way out with BA even in First! They then came and made the bed for you, all without any fuss. Very professional, warm and genuine crew! I was fed 3 meals on this leg from HKG to LHR - lunch, tea and dinner, all delicious as well! The seat was very nice in itself, but with the memory foam mattress, the bed was comfortable, and as far as I could see, everyone slept well. Last but not least, I think NZ was the only airline which hired someone to pull out all the priority bags for Business passengers with a real priority.

WLG-AKL-PUD. Excellent flight to Shanghai with seamless connection through Auckland. Food, entertainment, and service all excellent. Only issue was they couldn't check me right through to Paris as I was bumped off the KLM flight in Shanghai on Air France, but as I was on a KLM ticket, that wasn't Air NZ's fault. First time flying Air NZ long-haul and would definitely do so again.

I flew from Auckland to Brisbane yesterday and thought the service offered was great, the food was tasty and hot and the inflight entertainment was fantastic. I enjoyed the inflight emergency instructions.

LHR-LAX on 777-300ER aircraft. I am 1.82m and I found the new premium economy seat had enough room to stretch out and was very comfortable. The window seat in the first 4 rows has the most space. I would avoid the bulkhead seat (looked a little cramped). I tested the centre seats since the flight was not busy, these seats didn't seem to have the same legroom and I felt a bit exposed to the aisle. The boarding procedure was very smooth. We were called along with business class passengers, given a glass of Champagne just after take off. Food service was excellent served on plates with metal cutlery. Onboard staff provided a superb service in our cabin and were happy to chat and introduce themselves to each passenger. The only downside was the order from your seat option was only available for 2 hours during the middle of the flight. Terminal 2 in LAX used by Air New Zealand is very drab. The International Terminal is very nice, but, only used by the likes of BA, Qantas and Singapore Airlines. Overall If I travel to LA again I shall be flying premium on Air New Zealand.

LAX-LHR return in Business Class. An enjoyable flight experience. Comfortable seat made into a comfortable flat bed. The audio/visual was excellent. The restrooms were very clean. Airline staff were friendly, helpful, and professional. I would have given Air New Zealand a 10, but I am a picky eater and I just didn't like the food they served. Highly recommend Air New Zealand and would fly them again.

LHR via HKG-AKL on 777-200 with a 3x3x3 configuration. Had an aisle seat with reasonable space although 32" pitch is not ideal when someone reclines their seat. Crew and food good and enjoyed their safety video. Return via LAX on 777-300. Having a 3x4x3 meant one is bumped more often in an aisle seat although 33" pitch did compensate. The transfer at LAX was better than expected as passengers were held in a transfer lounge with our own immigration officers. Flying economy is never a pleasure but ANZ did make it more endurable.

Flight from Auckland to Christchurch was excellent, plenty of leg room, in fact plenty of room all round. Staff were excellent and inflight food and beverage very good. Would most certainly recommend to friends, such a shame that the long haul flight was so dire.

Recently travelled economy from Heathrow to Auckland. The cabin crew were excellent, however the comfort was a nightmare. Our seating was next to the toilets, consequently no peace all night. Despite having a blanket I was very cold. The space allocation was very claustrophobic, the distance between the back of my seat and the seat in front was the length of my arm (I am only 5ft), there was no way you could stand upright in your seat area. The menus on out going and return flight were the same. Chicken sausage for breakfast! I will be hard pressed to travel this airline again.

SYD-CHC Works Deluxe on an A320. Check-in was quick and hassle free, lounge in Sydney was good and there was a great selection of both cold and hot food. Cabin crew were friendly and helpful. Service was very good. AVOD system excellent and seat comfort good for short flight over the tasman.

NZ from Heathrow via HKG. Excellent service throughout. Very helpful, efficient and friendly service from staff. Seats very comfortable, with space to stretch out, which helped to alleviate jet lag at destination. Looking forward to flying again on my return flight to London.

Air New Zealand had gone downhill greatly since they introduced their new fares. If you choose their cheapest fares, you are choosing less service, more rudeness and an unpleasant experience at check-in. Multiple flight cancellations and re-bookings occurred with my trip, including one that they neglected to inform me of. I received a poorly worded brief apology after I complained, and no attempt to make my experience any more comfortable. Staffing was inadequate at check-in, inflight service adequate.

Auckland to Honolulu 767-300. No waiting to check-in at Auckland. Economy seats are average with little leg room which gets worse once the person in front reclines their seat. Your TV screen is then only inches from your face. Meal selection ran out when it got to the last 10 rows. Curry chicken and rice. Told next meal service would start our end which was useless as everyone got the same thing, a warm ham sandwich, fruit etc. FA's a mix of ages and gender. Several appeared that they didn't want to be there whilst others were friendly. Toilets clean.

Melbourne to Auckland 777-300. Exit row seats with non moveable centre arm rest. Snug fit but the extra leg room was good. Window seat has no window. Check-in at Melbourne was as slow as ever with only 3 check-in counters open. On board the food was tasty but just only lukewarm. FA's appeared rushed but friendly enough. Didn't bother with the AVOD.

LAX to RAR on B767. Upgraded to business class to celebrate special anniversary. I thought business class passengers would board first. Not so, total pandemonium at the gate as gate attendants lost control of boarding. Once onboard the interior looked old and worn and dingy - needs a good scrubbing. Air NZ touts a large wine selection, but selection onboard was very limited. Flight attendant asked what we wanted but then said it’s not available, as well as our next 3 selections. Food portions were disappointingly small, entertainment system barely worked. Though my headset was changed twice, still heard constant crackling and only 1/3 of the channels worked. Flight attendants were indifferent and spent most of their time hiding in the galley.

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