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AIR NEW ZEALAND Passenger Reviews and customer trip reports |
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AIR NEW ZEALAND customer review : 4 February 2010 by C Lau (Hong Kong)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
AKL-HKG Premium Economy B777-200ER. The half-full cabin allowed for more space to stretch
since virtually everyone had an empty seat next to him/her. Great seat pitch and foot rest but
would love more recline. Abundant amenities with moisturisers and bottle of water.
Uninterrupted inflight entertainment from gate to gate, movies up-to-date. Good choice of
drinks before take-off as well as during meals.
AIR NEW ZEALAND customer review : 23 January 2010 by D Walker (Australia)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
WLG-KKE via AKL. Given the choice of water, coffee or tea and a pack of crisps. Second flight
left 25 Minutes later on Dash 8.Given water and a lolly for 40 minus flight. Overall both
flights were great. Crew very good and the price excellent.
AIR NEW ZEALAND customer review : 22 January 2010 by R Howes (Australia)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
We recently had two Air New Zealand legs as part of a Star Alliance "round the world" ticket.
The were both amongst the best of many flights over five months. Check in quick and friendly,
The cabin crew were efficient and friendly and flight announcements had the right mix of
informative and friendly. Food very good, the choice of NZ wines was excellent and the
inflight entertainment kept us all (including a five year old) happy despite one flight being
the longest let of our whole trip. Incidentally, specific mention should be made of the ANZ
booking operation (in Brisbane in our case) who were excellent during the complex process of
booking a RTW ticket - and kept being helpful and informative even once we started the trip.
AIR NEW ZEALAND customer review : 19 January 2010 by Derek Mohi (New Zealand)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
AKL-VLI. The sector to VLI was a code share service flying with Air New Zealand for Air
Vanuatu. Crew were superb the breakfast was ok and the bar service also good. A320 one of the
newer ones (after the refits), all new seats with the seat back screens.
AIR NEW ZEALAND customer review : 17 January 2010 by Alan Wan (UK)
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Trip Rating : 8/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Business |
NRT-AKL-LHR. The flat bed was great but I do prefer a flat bed that reclines rather than the
seat or bed option. As I was travelling alone I liked the herringbone arrangement. The food
was good and plentiful, but lacks a choice of starter - wine choice was excellent. The only
complaint was the AKL-LHR leg we stopped over in LAX and as someone commented in this forum
the Air NZ ground agents were very poor, we were directed to go through immigration to access
the Business Lounge, the queues were bad and I doubled back and went to the transit lounge
premium area which was fine for an hour stopover. The ground handling at LAX pushes my rating
from a 10 to 8.
AIR NEW ZEALAND customer review : 17 January 2010 by Alan Wan (New Zealand)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
AKL-LAX, SFO-AKL. AKL to LAX leg on a B747 in seats 66B/C. These seats are only 2 abreast
which worked well for my wife and I - spacious with plenty of leg room. The gate to gate IFE
was outstanding and the meals were great. FA's friendly and helpful. SFO-AKL leg was on a B777
in seats 65A/B - seats are at the very back of the plane and only 2 abreast. IFE and meals
excellent. Air NZ provide a professional service with competent flight staff. You come to
appreciate how professional Air NZ are, especially after flying internally in the US with the
likes of United Airlines.
AIR NEW ZEALAND customer review : 14 January 2010 by R Paterson (USA)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
LAX-AKL-SFO, going on 747, return on 777. Aircraft well maintained, staff extremely helpful
and friendly. Food terrific and AVOD made the flight much more enjoyable than usual. Only
downside was not being able to transfer my miles accrued to my United MileagePlus account.
Apparently they are quite picky about which booking classes are eligible. This is more United
Airlines fault than Air NZ Highlight of the flights was when FA noticed I was uncomfortably (I
am well over six feet) wedged in an aisle seat and moved me to an empty row. Made that 13
hours across the Pacific much more tolerable!
AIR NEW ZEALAND customer review : 9 January 2010 by Brent Burney (New Zealand)
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Trip Rating : 9/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Premium Economy |
AKL-SFO in Premium Economy. Onboard addressed by name by flight attendants. Lots of room to
stretch out and recline. Seat width on 777 is problematic, it needs to be wider. Pre-take off
drink an unexpected bonus. Gate-to-gate IFE is excellent - very good and wide choices
available. These can be viewed in advance on the AirNZ website. Food service a little
disappointing (no choice of starter), but drinks excellent. Throughout the flight, attendants
came through offering water and juice. Snack bar kept stocked, though not with the fresh fruit
which was available to Business class (but no problem in accessing that). Overall a great
flight and worth the relatively small amount extra.
AIR NEW ZEALAND customer review : 8 January 2010 by A Lam (Australia)
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Trip Rating : 7/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
SYD-AKL-HKG return in Economy. Crew presence during flights poor with cabin crew disappeared
after meal/drink services. Crew efficient but not as welcoming as CX and SQ. AVOD on all
sectors, touch screens on the A320 SYD-AKL. System reliable and easy to use but contents
average. Headsets nicely cushioned and of high quality for Economy. Meals were good for
Economy. Snacks not available between meals on the 11hr longhauls B777 AKL-HKG. Cost cutting
also evident - no menu, no amenities pack, no bottled water for overnight long haul and no
choice of drinks (water only) for drink service after takeoff.
AIR NEW ZEALAND customer review : 8 January 2010 by Stephen Jones (Australia)
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Trip Rating : 10/10 |
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Recommended: |
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Value for Money: |
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Cabin Flown: | Economy |
ME -AKL B767. Seats were spacious and comfortable. IFE controller remote was also in seat
back, so no risk of ruining movie viewing with roaming elbows. Smaller range of entertainment,
but enough to see and choose from. Meal was great - described as "cafe style", but enjoyed by
all four of us. Crew very friendly. Flight was slightly delayed by an offload (which we saw as
we boarded), but IFE worked whilst boarding. Crew kept us updated at all times and were
apologetic. Still landed in AKL at right time.
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