AIR NEW ZEALAND   Passenger Reviews and Passenger Trip Reports

AIR NEW ZEALAND customer review :  21 November 2009 by D Skelton   (Germany)

LHR-LAX-LHR on 747. Connected from Munich using Lufthansa in both directions. The transfer and security check in Terminal 1 was painless. Air NZ crew on both flights friendly and efficient. Food and drinks good though the ex-London leg was better, but that could be down to what I chose. The seats (arranged in herringbone style) very comfortable. Some have called it hard but flat is what is important for me. The cabin was showing its age with a bit of scuffing and tattered carpets. In-flight entertainment system was mid-range in terms of choice and technical quality. Compared to the direct LAX flight with Lufthansa that I took the year before, NZ impressed me more in terms of seat, catering and crew. I'd use them again.

AIR NEW ZEALAND customer review :  15 November 2009 by W Burchell   (Australia)

Melbourne to Christchurch return on A320. Check in at Melbourne & Christchurch hassle free. Ifound the seats on the A320 comfortable enough although 4 hours is the limit so only suitable for trans tasman. The meal on the way over was terrible and both my wife & I could not stomach it. Meal back to Melbourne was quite tasty. On both trips 2 drink runs were made by the FA's, noting that wine selection is limited but is good quality. IFE system worked well with huge choice but some of the product needs updating. As others have mentioned Air NZ have good specials across the tasman at the moment so would recommend if you get a hold of one of these.

AIR NEW ZEALAND customer review :  10 November 2009 by D Robertson   (Australia)

BNE-CHR-BNE - on A320 Economy both ways. Good flights - meals small but generally okay - seat comfort OK for a trans-tasman sub 4 hour flight. IFE excellent, crew were generally OK however nothing special. Air New Zealand has a solid product and some good specials at times.

AIR NEW ZEALAND customer review :  10 November 2009 by Etuini Ma'u   (New Zealand)

Auckland to Sydney return with Air New Zealand. As a 6'4 person I wasn't really looking forward to this trip, but pleasantly surprised this time at the leg room and the in flight entertainment. Friendly staff and on time flights rounded off a great travel experience.

AIR NEW ZEALAND customer review :  8 November 2009 by Kevin McDougal   (Canada)

SFO-AKL-WLG-CHC-MEL-AKL-SFO in Economy. Thoroughly pleasant experience thanks to friendly crews and on-time departures on all sectors. Ample selection of seat back entertainment on Boeing 777s and A320s, and trivia games on overhead video screens on short Boeing 737 domestic flights. Was amazed to receive a small breakfast on the one-hour Auckland-Wellington flight, and impressed by the helpfulness of staff.

AIR NEW ZEALAND customer review :  1 November 2009 by Steve Weller   (New Zealand)

AKL-PER B767 Business Class. Flight delayed departure by 3 hours. Koru Lounge staff promised 5 min updates but no information given. I use this route frequently and it has become apparent that due to the plane having a 3-4 hour window between flights, the maintenance crew opt to carry out some planned maintenance which does not finish in time hence the flight is regularly late departing. Eventually boarded and meal served immediately with no pre-dinner bar service. Staff below average with service across pax seated in the middle of the plane.

AIR NEW ZEALAND customer review :  22 October 2009 by T Scanlan   (New Zealand)

Wellington - Dunedin return on Q300 (dash8) and ATR 72 respectively. Flights were good with ample legroom. On time for both flights and check in was smooth using the self-check kiosks. It would have been nice to have more than just a biscuit for food however, considering that each flight was over 90mins. All in all good flights and good staff, just the pricing is a bit high.

AIR NEW ZEALAND customer review :  19 October 2009 by K Kim   (New Zealand)

Tonga to AKL. Flew on 767. The check in was quick, flight was uneventful. Attendant service professional. Had couple of young children that proved that they have a voice which made the flight little bit irritating. IFE same as those on A320, touch screen and little reason to use the console. Food adequate, reasonable food for breakfast. Had the exit row and plenty of space, which is always good. Seats and IFE good, although the aircraft decor shows its age being B767. Overall, better than the competition to Tonga. Little more expensive but worthwhile.

AIR NEW ZEALAND customer review :  10 October 2009 by J Fernando   (UK)

AKL-LHR. Air New Zealand to London via Hong Kong. Have flown this route a few times and it is definitely better than going via the USA - HKG airport is on another level to the mess of LAX. Premium Economy was impressive, good food choices and wine list (although they aren't carrying as many of the Air NZ range as they did previously), service friendly and prompt and the seats in good condition with a decent amenities kit provided.

AIR NEW ZEALAND customer review :  8 October 2009 by R Buecheler   (Switzerland)

Day flight on B777 business class Hong Kong to London. Enjoyed the Thai lounge before boarding. Friendly reception by flight attendants. Hearty breakfast, afternoon tea and lunch - good food and drink service. Good IFE system with selection of audio and video entertainment. Slept some hours on the flight on hard but fully flat seats, which are arranged in a herringbone layout.

AIR NEW ZEALAND customer review :  28 September 2009 by Michael Duffy   (Australia)

Business class from Melbourne to Auckland. Boeing 767 from Melbourne provided good entertainment options via PTV and food and service were first class. Air New Zealand business class departure lounge at Tullamarine Airport was cosy and comfortable offering a selection of food and spirits, beer and wine plentiful. Melbourne from Auckland in business class in A330 - didn't like the configuration of the business class seats on this plane as it made conversation and eye contact with my wife almost impossible with the seats angled away from seats on the opposite side. Additionally, this breakfast flight offered a very basic breakfast and the tea which I asked for to accompany the breakfast was barely warm. After the breakfast was served about one hour into the flight the business cabin hardly sighted any flight attendants until 30 minutes from landing. The staff seemed to be congregated in galley discussing their weekend and comparing gossip pertaining to Air New Zealand. Entertainment was outstanding on the seatback with about 30 music selections and innumerable video and movie options available.

AIR NEW ZEALAND customer review :  28 September 2009 by Roland Buecheler   (Switzerland)

LHR to HKG on B777. Easy boarding, felt welcome on board. Attentive staff during flight. Nice meal for night with a good selection of wines. Fully flat bed but a little bit hard.

AIR NEW ZEALAND customer review :  22 September 2009 by Y Ren   (Australia)

AKL-CHC-AKL in Y class. It was weird to fly with NZ domestic, more like a discount airline (Virgin or Jetstar). you have to use machine to check in if you remember your reference number, you have to tag your bag yourself as well - if you are from another country then good luck! Onboard service was average, a pack of uneatable chips and cup of coffee. It really should be budget service - don't pretend provides full service just charge everything! Staff are keen to help but all in all, disappointed with Air NZ domestic.

AIR NEW ZEALAND customer review :  22 September 2009 by W Good   (New Zealand)

Auckland-Perth Economy, Perth-Auckland in Business. Prompt and friendly check in. Being a Star Alliance Gold, I was able to use the lounge in Auckland. Much better than the Qantas lounge used in Perth. Flight over had extra legroom seats in forward economy cabin. Very friendly service, good food and entertainment. I cannot get used to the male cabin crew not wearing a tie (maybe I am old fashioned). Business class Perth back to Auckland, great service, especially from inflight service director. The meal was delicious, wines very good in both classes. A smoothy and muffin served before landing - coffee would have been welcome. The new leather business seat is not the best - quite hard and not a great recline. Loads of legroom so could recline further. I seem to remember the old ones did recline further.

AIR NEW ZEALAND customer review :  18 September 2009 by K Kim   (New Zealand)

AKL to Tonga. Short flight about 80% full. Seats are cramped but clean and the IFE system was better than on a 747 to LAX in May as it was touch screen and did not require having to pull out the controller often. For dinner it was a choice of beef pastry or chicken something. Beef tasted better as my wife did not find the chicken all that good to eat and I ended up with it. FA service was good and could not fault them.

AIR NEW ZEALAND customer review :  17 September 2009 by Adrian Jenkins   (New Zealand)

MEL-AKL on A320 evening flight - check-in queues were long - they didn't have enough counters open at Melbourne Airport for checking in both the AKL bound and CHC bound Air NZ flights that left within 5 minutes of each other. Then at boarding, we were all left standing on the airbridge while a piercing alarm went off. The cabin crew and ground crew who were there didn't know how to stop it. In the end, a Qantas ground crew member had to come up and show them how to stop the alarm. Getting to my seat, my personal TV didn't work. The cabin crew tried to boot the system several times both on the ground and in the air, but no luck. The food offering was poor. I was given a voucher for NZ$30 or 30 Airpoints Dollars for having no personal TV.

AIR NEW ZEALAND customer review :  10 September 2009 by Wai King Keung   (Hong Kong)

Hong Kong to London return in business class twice - experience was very good on both occasions, staff friendly and food excellent, Seat is great, bed needs more padding for sleeping, linen excellent, wines not tried. Snack service can be improved during flight and if crew could get other passengers to lower the blinds during daylight hours for those who want to sleep.