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Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports



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Air New Zealand Customer review :  23 April 2014 by S Mcguinness    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NZ9,0 777-200 from Japan to Auckland. Business class. Plane was almost on time departing. Food was dreadful - in the last 18 months the food on AIR NZ has taken a serious nosedive - dinner so poor that I didn't bother with breakfast. Service was the usual indifference. Entertainment system is a joke and the plane is grubby. Only good thing is the lie flat bed - best approach when flying on the 777-200 is to eat at the airport then lie down and sleep the whole flight!



Air New Zealand Customer review :  22 April 2014 by A Chauhan    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NZ443, Auckland to Wellington on 18 April 2014. The seating on this flight was comfortable enough, but the connection from an international to a domestic flight at Auckland airport really needs to be improved (though this is obviously not the fault of Air New Zealand). The flight itself however was delayed and no calls were made about the delay until 40 minutes after the scheduled departure time. Better communication is needed.



Air New Zealand Customer review :  14 April 2014 by Petr Polivka    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly Air NZ 8-10 times a year, mostly domestic / trans-tasman flights. On domestic routes, it's a no brainer. Main routes are serviced by almost brand new A320s and the rest by fairly new Q300's and ATR 72's. All crew members (like all kiwis) are very polite and helpful. Only downside is very basic food/beverage service (coffee/tea + water + cookie) on domestic flights. Long haul not so flash compared to eg Singapore Airlines or Emirates, but still decent standard. Heaps of discounted domestic flights if you buy in advance.



Air New Zealand Customer review :  14 April 2014 by Matthew Todd    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ANZ18, Rarotonga to LAX flight on 15 Feb, and we spent an extra night on the island because of crew illness. How could a "leading, world-class airline" have a situation where they can't have a pilot or steward on stand-by in case of illness? It was a somewhat chaotic scene at the Raro airport. Lots of passengers waiting for instructions, and not one ANZ staff member for two or more hours! When they finally appeared, the staff were friendly and polite alright, but it took them too long to show up at the airport to help us, and our hotel had already informed us hours earlier that the flight was canceled, so we checked in with ANZ to get the info about what to do, and then checked back in to our old room (a complete waste of an evening), Air New Zealand offered to buy our dinner, at 10pm! We made it home (after missed connections) about two days late.



Air New Zealand Customer review :  11 April 2014 by Ian Scott    (USA)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Class LAX to Auckland and return. Food is marginal at best. They served a hamburger! Awful. Staff not very helpful or friendly. Seats are not that good. Lie flat is cramped and overheated and not comfortable. Nothing good to say about this airline. I thought US airlines couldn't hack it internationally. Never again.



Air New Zealand Customer review :  9 April 2014 by F Silvestri    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Just flew from LAX to AKL on ANZ in business class. It is what business class should be like. Very attentive staff although the food is getting a bit downgraded and staff at the LAX lounge are just okay, I think the majority of staff are now subcontractors so do not have the Kiwi values except for long term staff. Air NZ needs to be careful not to try and squeeze out too much profit, yet is still offers one of the best business classes in the field. Just fly UAL from Sydney and see how they have not really upped their game. I wish they would match AirNZ.



Air New Zealand Customer review :  8 April 2014 by M Bauer    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bought a two week Rarotonga/Aitutaki trip, first class hotels, business class airfare, outbound had OBE problems, had to move seats, food was mediocre, seats old and not comfortable for J class overnight seating. Arrival arrangements went well, inter-island travel was challenging because of Air New Zealand's confusing docs re luggage weight allowances. On return day AIT to RAR, ANZ pilot took ill, so we were forced to layover a night in Raro. After waiting over 4 hours at Raro airport for ANZ staff to appear, ANZ proved totally inattentive to our needs, making us wait in the dark, literally, and then they refused to pay for our dinner that night (we ate it too early, 7pm) and staff didn't arrive at airport until 9pm) when we knew well before ANZ staff appeared at the airport that we needed to eat because there would be no "on-board" service that evening. A horrible experience, no follow up, save your money and book your own trip/hotels through Fiji.



Air New Zealand Customer review :  7 April 2014 by Thorne Julie    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I flew San Francisco to Auckland, NZ 7 on 30th March. Flight delayed due to an electrical fault, due to board at 7.45pm but were eventually seated at 10.15e. Then informed that the paperwork required to had not been produced and waited a further 1 hour 45 mins, this at least gave the pilot time to reboot the entertainment units which weren't working. We had purchased seats with extra leg room which had the entertainment units folded into the seat frame. We were aware that the units would have to be folded away during take off and as the system required rebooting we entertained ourselves by reading. As the safety instruction began a stewardess suddenly snapped at us to "please pay attention to the safety video" which she only then seemed to realise we hadn't accessed. My husband however was quite happy to follow the video, right up to the point where you're asked to check if you've turned all your electrical equipment to flight mode. It was at this point that the stewardess roundly set upon him as he, as per instruction checked his iPod. It was demanded that he turn it off immediately, followed by a barked demand to know if he'd done so. This set the tone for the rest of the flight. At no stage before or during our flight did we say or do anything to warrant this sort of attitude. Also my husbands entertainment systems kept cutting out during the flight. I'd like to say that the ground staff who rescheduled our connecting flight, and the members of that crew were great.



Air New Zealand Customer review :  3 April 2014 by Fleming Alan    (New Zealand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AKL-PER in the 3x3x3 configuration. As regular Perth trippers (like 25 over 20 years) it was one of the most uncomfortable, disappointing trips we have experienced. One needs to be almost a contortionist to extricate oneself for toilet visits due to 2 things. One is the closeness of the seat in front when it is reclined, coupled with the fact that the intermediate arm rest will not lift high enough to get around comfortably, but having achieved that, one still has to negotiate around the aisle arm rest which would not lift at all! My wife and I are not high body-mass people! Food quality was definitely not up to previous standards. Trying to play a favourite CD became a rather user/unfriendly mission and when I did get it, it was punctuated and disjointed. On disembarking we eyed the PE seats with new interest and are contemplating an upgrade on our return, but it shouldn't have to be like that. We get the feeling that passenger comfort/satisfaction in the standard economy class has been compromised by the extreme pressure the airline is under to return a satisfactory performance to the shareholders. We remain loyal to our own airline, but are seriously questioning the cost.



Air New Zealand Customer review :  27 March 2014 by Schögler Chris    (Austria)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NZ288 from Shanghai to Auckland on B777-200 in Business Class, seats 3A and 3B - very good comfort in sleeping in case of flat bed, seating comfort good. Staff very friendly and professional. Catering - not really a positive surprise, perhaps in case of the Shanghai route hard oriented to Chinese food and not New Zealand. However, if you're booked on the 777 it's ok, if the flight is operated on the 767-300 - forget it ! The flight back from Auckland to Shanghai (12 hours) was really poor on the very narrow recliner seats of the old 767´s.



Air New Zealand Customer review :  27 March 2014 by Schögler Chris    (Austria)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ANZ 289 from Auckland to Shanghai - this time on Boeing 767-300 in Business Class. Seat 2A and 2B. Seat quality - poor as the seats are too narrow! The monitors are stored in the middle armrest, that leads to a very small seat, less felt wide as in ECO. Recliner would be ok, but the width is very poor for a 12 hours flight in Business Class! Team great, food - in case of the Shanghai trip very "Chinese oriented" and not typical for ANZ hopefully. So if the flight is done by a 767-300 - avoid! The 777-200 seat quality is much better.



Air New Zealand Customer review :  27 March 2014 by Carolyn Beadle    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We travelled from Auckland to San Francisco on Air New Zealand's 747. This was a non stop flight and although the food and service were ok only, the entertainment system was extremely disappointing. It was antiquated - limited movies, music, games and news. The push button hand control needed extra pressure going over. On the return flight, it was not possible to get any music at all. The system was rebooted (nothing); I was taken to two other seats (still no music). Compared to Emirates' flights, this experience with Air NZ was extremely disappointing.



Air New Zealand Customer review :  24 March 2014 by G Merrick    (Canada)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NZ8, AKL to SFO, departure was delayed as the air conditioning wasn't working on the ground, when we got on the plane was still warm. Video system was not working so attendant suggested using middle seat screen but aisle seat passenger had to use it as his audio was not working. After waiting 30 mins turns out it was working but no one bothered to advise me it had been reset. Crew couldn't turn down overhead lights after meal and surprisingly comment cards never appeared for feedback. Sent an email 5 days ago & no response. 747 looked worn out.



Air New Zealand Customer review :  21 March 2014 by Judge Anthony    (Belgium)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have travelled on a number of occasions from Melbourne to Christchurch and have much admired the unique qualities of that experience as an introduction to NZ. On the last occasion this was on a code sharing flight with Virgin. The experience reversed my previous appreciation of the introduction to NZ. The best of NZ Airlines seems to have been undermined by the worst of Virgin. I watched an Air NZ ground staff member stand by and instruct my wife to load her weighty suitcase on to the luggage belt before I could intervene. My wife had spent the previous two days undergoing heart check ups. Furthermore I was impressed to note the speed with which the ground staff requested an extra 80 dollars for an extra bag when it was reasonably evident that the extra bag could have been packed into the non-extra one. Please note that the comment rating relates to the experience in the code sharing flight with Virgin.



Air New Zealand Customer review :  21 March 2014 by Peter van Zoggel    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight NZ 8046, Christchurch to Wellington, 19 March 2014. Our flight yesterday went beyond just "good service," it was excellent service. This is not necessarily because anything out of the ordinary happened on our flight but rather because our Air New Zealand pilots and cabin attendant just did the ordinary things particularly well. No fuss, no bother, just professionalism. We felt comfortable, happy and safe, and when it is all said and done that's why one chooses to fly with a particular airline.



Air New Zealand Customer review :  19 March 2014 by J Marcos    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from SFO to Auckland. The entertainment system is phenomenal. I did not run out of movies to choose from, the whole plane ride was not enough for me to watch all the movies available unlike the other airlines with limited movies. Other airlines like United charges for entertainment access (ridiculous). The food is filling and the unlimited wine helped. The seats are very comfy with plenty of leg room, the only problem is getting out when the people seating in front of you all have their seats reclined, it gets pretty tricky. Nevertheless, I will certainly chose Air New Zealand again if given the chance.



Air New Zealand Customer review :  19 March 2014 by P List    (New Zealand)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

NZ 9 and 10 flights from Auckland to Honolulu return. This could not be considered even remotely close to what business class travel should be. Check your own bags in, late departure with no reason given, shoddy lounge, poor food and beverage choice with disinterested slow cabin staff. The plane itself is worn out too. I would definitely not be encouraging anyone to pay to fly air NZ business class. Might be just worth the cost of an economy ticket.



Air New Zealand Customer review :  6 March 2014 by P List    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Regular ANZ flyer, most recently SYD-AKL, 7th Feb 2014, then WEL-SYD, 12th Feb. Seat+Bag ticket. SYD-AKL on larger plane (777). Boarding was an issue - boarding gate too small for size of plane/number of passengers and then many passengers started queuing up before boarding called which meant that boarding by row numbers was a bit pointless. Onboard all good as usual although was very cold and I had to get a blanket, also I'm a bit sick of the Hobbit safety video. Service great - lots of staff on hand to help with self check-in and bag drop. Onboard didn't have much to do with staff, but seemed fine as usual. Used ANZ smartphone app for first time - very nice app and easy to use with helpful info. WEL-SYD on A320. Online check-in easy. Much easier boarding with smaller plane. Otherwise flight similar. Overall - not used to the larger plane with longer boarding and alighting time and I don't really like it, so will try to avoid in future bookings. Seats also seemed closer together? Entertainment OK, but could have done with a few more TV shows to choose from. Don't really like their new system of paying extra for the preferential seats, but understand that there is an opportunity for them to make a bit of extra profit there. Glad to have finally got some frequent flyer points for this trans-Tasman flight, as previously they have not given this with the cheaper seats.



Air New Zealand Customer review :  6 March 2014 by L Gascoyne    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew MEL-LAX return in Business Premier on 3rd Dec returning 19th Jan. Although our 5th trip with Air NZ this was our first time travelling Business. I was impressed from the moment we were on the plane, we were warmly greeted by the hostess and whilst getting settled were offered a pre-take off drink whilst the other passengers were boarding. At this time they also take an order for your pre-dinner drink to be served once cruising altitude is reached. Drinks and Food came out promptly and was of a high quality, impressed that we were not presented with standard airline food. The lie flat beds were comfortable enough to get a few hours sleep on the long flight and definitely worth the extra money we spent. Entertainment system provided plenty of choice to suit a range of tastes, making the trip going very fast. We had the same positive experience on our flight home and cannot praise Air NZ enough for such an enjoyable journey.



Air New Zealand Customer review :  3 March 2014 by J Johnson    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew round trip from LAX to Rarotonga. The flight into Raro was fine except for the simply fair quality of food. The seating in economy was comfortable for a 9 hour overnight international flight. My primary complaint is about the terribly long lines for check-in at Raro for the Saturday night departure to LAX. The check-in counter is outside in a warm and humid climate and there are only 3 or 4 people working to serve scores of passengers and handle their baggage. We stood in line for over 1.5 hours even though we arrived 2 hours ahead of departure. There's obviously poor management for a process that occurs once per week and seemingly could easily be remedied by having a couple of more persons on staff for this check-in, installation of some kiosks, a faster computer system and some fans outside of the counter area. If you're infirm, elderly or don't want your vacation capped off by a very unpleasant experience on your departure, consider some other destination (or perhaps Virgin Australia).



Air New Zealand Customer review :  27 February 2014 by Gerkema Edo    (Netherlands)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

For me the self-check-in did not work out properly. In Wellington I was kindly assisted by someone from Air NZ . Also for my return flight home the self-check-in was aborted and had to go to the kiosk in Auckland. For my last trip from Auckland (NZ) to Dusseldorf (D) there I could only get a boarding pass for just the flight from Auckland to Sydney. For the other boarding passes I had to find my way in Sydney to get the next boarding passes. Very inconvenient and stressful, especially when one needs an aisle seat because of physical handicap. Finally has it been handled well by the staff of Etihad.



Air New Zealand Customer review :  24 February 2014 by N Leslie    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SFO-AKL round-trip. Seat pitch adequate for my 6'1' husband but footrest is useless, does not come up high enough for anyone. Recline adequate for nap. Attentive staff. Meals well presented and fairly good. Entertainment system needs refurbishment, remotes in both directions needed work and sound wasn't working properly in my seat on the return. I'm pretty sure that they used the same equipment on the outbound flight as I heard a person in my (future) seat making the same complaint about the sound on the outbound leg and wasn't surprised (but was disappointed) to discover that it had not been fixed a week later (or if fixed broke again already). Choice of entertainment good when working. Efficient ground staff. Notification of delay on the return was timely and adequate. Amenity kit and water bottle holder very useful, but avoid front row of premium economy where it just becomes an annoyance because there is no storage.



Air New Zealand Customer review :  24 February 2014 by J Harris    (Australia)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-AKL-LAX and LAX-AKL-SYD. Consistently warm, helpful and willing staff. Excellent product on the 777 with the thicker mattress on the bed (compared with Virgin Atlantic) and restaurant quality food and wine selection. Toilets are extremely small but there is a disabled one available in premium economy. Overall excellent interaction despite missed connection due to another carrier. Overall I would always choose to fly with AirNZ if possible. Unfortunately let down by their alliance with United who are the antithesis of everything AirNZ is. Would love them to have wider seats in Business on 767 as I choose to travel in business due to size and not to disturb or impede people next to me if I flew in economy. The 767 seat is my least favourite aspect of the experience.



Air New Zealand Customer review :  21 February 2014 by Nieves Rosanna    (New Zealand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Auckland to Nadi, Fiji on 14/02/2014 (NZ752) and back on 19/02/2014 (NZ753) and on both flights I was not given the food of my choice. On the trip to Nadi they had chicken or salmon but by the time they got to our row (which was only on row 18) they had run out of the chicken. The terrible thing about it was how the flight attendant approached the situation. She said "we've ran out of the chicken and only have salmon, will you be happy with that.". No apologies or any kind word to say to a passenger who paid extra for the food! On the return trip, same scenario. Except they had a choice of chicken or lamb and they ran out of chicken. Considering we were only in row 15 (and there were so many more rows behind us) to run out of the more popular choice that early on is just not right. I would've been okay with it but the flight attendant gave that same annoying line again "will you be happy with that?". The problem is, I do not eat lamb. After I said to the attendant I don't eat lamb she said there was a vegetarian meal that no one has claimed, will I be happy with that? again, that line! I didn't think I had a choice so yes, I will have it but I cannot say I am happy with it.



Air New Zealand Customer review :  18 February 2014 by G Warren    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MEL-AKL-SFO return in J class on NZ's very old 747s. Being a TG Platinum member I don't often travel on other carriers, but have no real choice when it comes to the US. Have to say that flying NZ is a predominantly pleasant experience with real food served restaurant style, a fantastic lie flat bed (even in the old planes) and great service from experienced cabin crew. So in the air great, but on the ground they leave a lot to be desired. The self serve check in at MEL is a joke. It is not a premium service and you need to manually check that your baggage is tagged priority. AKL boarding is a schmozzle with very small gates and loads of passengers. Forget about trying to access the premium boarding gates! So all in all great on board, but lousy on ground.



Air New Zealand Customer review :  13 February 2014 by R Connett    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew with my business partner, AKL-LAX-AKL in Premium Economy on 777-300. Boarding was stress free both sides as we were Premium Economy, plus Star Alliance Gold and Koru members, so either way we were first on the plane. The flight attendants were available and were there to help right from the start with overhead locker storage etc. Main meals were delivered shortly after take off both ends and the quality of the meals were very similar, if not the same to what I've had in business class, with each course brought out separately. Quality of the alcohol was good, plus it was nice to have a good mug of tea, coffee and after dinner mints afterwards. Amenity Packs were the same as in business class. The seat is multi adjustable and obviously nowhere near lie flat, but after some adjustment, got a nice sleeping position. The seat and footwells accommodated my 6 foot 2 inch frame, my only criticism was the footwell that narrows wouldn't accommodate my size 12’s, so take your shoes off and rest your feet on the bean bag supplied. The crew both ways were excellent. The quality of service was excellent. The seats being pod design mean your personal space is not encroached on, I am disappointed to hear that Premium Economy seating on their Dreamliner, or the 777-200 upgrades will not be using this type of seating.



Air New Zealand Customer review :  12 February 2014 by Johanna Om    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After being an Air NZ fan for 20 plus years, just had the worst flight experience on a 777 from San Francisco to Auckland. The flight was overbooked, the seats were horribly uncomfortable, and the food was terrible. Perhaps Air NZ have fitted another row into economy, it is intolerably cramped - my knees touched the seat in front of me and I couldn't comfortably put my arms by my sides for 13 hours! I'm a small woman! The seat in front of me was so close that I couldn't watch a movie! Didn't matter because after 6 hours, the entertainment center failed in our row!



Air New Zealand Customer review :  30 January 2014 by L Shaw    (New Zealand)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Melbourne, Flight 728, January 24th. Asked for works told not available, woman next to me got meal. Option should be available if asked for. Films were awful, not worth the $10 asked. Water was undrinkable. Prices to fly from Hamilton to Wellington are extortionate just because they have a monopoly.



Air New Zealand Customer review :  24 January 2014 by T James    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I fly Air NZ a lot and as always was very happy with the service I received. 1/1/14, AKL-PVG, NZ289. The flight was on time, check in was smooth and the staff were very friendly as usual. The seat was comfortable and the bed gave me a great sleep on my overnight flight. Flying Air NZ in any class is very nice, but they do Business Premier very well!



Air New Zealand Customer review :  22 January 2014 by Greg Bell    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Brisbane to Auckland to San Francisco, 4/12/13, returning 6/12/14, Business Class. Brilliant service on this airline. Love the way they employ mature flight attendants, who are so friendly, courteous and helpful. Seat folding to flat bed for transpacific flight was wonderfully comfortable. Food was (mostly) delicious, with some exceptions.



Air New Zealand Customer review :  20 January 2014 by Sue Day    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled alone to NZ via LA on 17th December returning on 8th January both ways as economy passenger. On the outward flight I was lucky enough to be upgraded to a better seat by the LHR lady who checked me in and was happy with everything. Don't expect to be super comfy in economy but this 'preferred seat' was great. On the return flight on checking in at Christchurch for the hop to Auckland (NZ 546, 7/1/14, boarding 19.15) I asked the check in attendant if there was any chance of a better seat (mine was 55F one seat in from the aisle in the central row where I had not enough room to pick up something I had dropped on the floor). I was told in no uncertain terms that "I was lucky to have a seat as this flight is overbooked"! I was pretty annoyed. As I had 24hrs flying ahead of me I decided to remain calm and not react. Fortunately at LA (what a dive that is) I asked tentatively if there was any chance of a change of seat and the attendant was able to offer me a window seat 49A which was so much more comfortable, I had room to move for which I was most grateful. Apart from the lady at Christchurch I have nothing but praise for the staff both ground and air.



Air New Zealand Customer review :  17 January 2014 by Rickie Modi    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My trip was WLG-ACK-LAX/SFO return. Great work. First time flying on air New Zealand despite living in the country for over 15 years. Excellent catering and entertainment. Would use again.



Air New Zealand Customer review :  17 January 2014 by C Stander    (New Zealand)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PER-AKL, NZ 0176. Good comfortable seat. Female staff unfriendly, unhelpful, abrupt and unnecessarily rude to some passengers. Seemed they were plain irritated at being "at work." that day. Sat at back, so had to accept what was left on the trolley. Food not very good either. Beverages were also slow in being supplied throughout the trip. Tv plus remote did not function properly, so did not watch any entertainment. Co-sharing SAA did not do it for me either on the first leg of my trip from SA. Sat on tarmac for an hour before take-off due to a "technical" problem. Will definitely not fly Air NZ again.



Air New Zealand Customer review :  17 January 2014 by M Potter    (Japan)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Christchurch-Auckland, then Auckland-Tokyo. B767-300 ER. Cabin spotless. Staff were very friendly and talkative. Food was great although I wasn't able choose as one of the options had run out. However, the lemon pepper chicken was tasty anyway. Lots of great entertainment, music and movies were awesome. Didn't get bored the whole flight. Flight left Auckland 20 minutes late and arrived in Tokyo 20 minutes early! A speedy baggage pickup meant I was able to get an early bus to my home town. Saved me about an hour and a half of waiting. Overall a great experience. Highly recommend Air NZ.



Air New Zealand Customer review :  16 January 2014 by Anders Pedersen    (Denmark)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-AKL-NAD-AKL in Jan 2014. All flights on 777-300 with herring pattern arranged “space-seats” in business (and eco+?). All flights on time. Aircraft clean, staff neat, and all flights on time. Food good. Lounges very good in all three airports visited. Only the lounge staff could improve. On board the planes a similar attitude: FAs appear to be very local, somehow managing to disrespect passengers by being by far too familiar, and too self- confident doing too much talking for nothing and on the verge of being intrusive. All FAs (except a single one) were clearly ageing, over the hill, and that shows. Order details were forgotten during the lengthy chat sessions which at times were embarrassing or painful. On the outbound I had 13 hours transit in AKL and no hotel was provided as this was a regular schedule time gap! They also managed not to reload my bag to NAD and it remained in AKL. Arrived 28 hours later to Suva upon filling forms and lots of confusion and phone calls.



Air New Zealand Customer review :  14 January 2014 by Tran Huy    (New Zealand)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled HK-Auckland on 10 Jan 2014. Aircraft was a B777-200. The interior was quite old. Food choices were limited in quantity and since I was sitting at second to last row (64), twice both dinner and breakfast I was left with whatever available and none of them suited me. Air NZ does not provide toothbrush and toothpaste which are available on Cathay Pacific and Singapore long haul flight. In terms of in-flight entertainment, movies were out dated. My audio socket was dead on the right output. Air NZ stewards seem to be over casual. The most irritating thing was Air NZ allowed only a single piece check-in baggage where Cathay Pacific and Singapore allow two.



Air New Zealand Customer review :  14 January 2014 by Mark Gibson    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MAN-LHR-LAX. Flew Christmas day from Manchester to LAX via Heathrow using Virgin's 'Little Red' service to Heathrow then onto LA using ANZ's premium economy 'spaceseat' product. Check in at Manchester terminal 3 was quick and painless, our bags were checked in by Virgin and went through to LAX even though our main flight was with ANZ. After arriving at Heathrow and checking our gate number it was time to board. I find that ANZ excel in this area in PE. We were boarded as priority passengers right after business class. In their PE cabin its essentially just economy with extra legroom whereas I find ANZ really do differentiate with their premium customers. Onto the plane and as always its spotless, I am always impressed at the friendliness of the cabin crew and the spaceseat itself. Yes this seat does not fully recline but this is not a business class cabin and more importantly is not a business class price! After a smooth take off and tasty dinner (both my partner and I opted for the lamb and it was very tasty) it was time for a few glasses of wine before they dimmed the cabin lights. I have seen comments that say drinks can take a while using the touch screen service. I usually just go and get my own drinks, in this case the flight attendants are more than happy to let you pick anything you want. So a few glasses of wine later and a decent sleep and the cabin lights are slowly brought back up to full before breakfast is served. Finally we arrive into LAX 30 mins ahead of schedule. Once through immigration our bags are already waiting for us as they are labelled 'priority' and so are one of the first off the conveyor. If you are expecting a business class seat (i.e fully flat) then ANZ's 'space seat' isn't for you, however neither is the price. I paid just over $1600 for my return ticket and at that price this flight was an absolute bargain. Compared to anything else that's out there the ANZ's premium economy cabin is head and shoulders above its competition both in terms of the product itself and the quality of its staff. Its just a shame they don't fly to more destinations as I believe the only thing keeping BA in business is their routes, it certainly isn't their service based upon my last trip in PE with them. If you are taking the long flight from the UK to LAX and have a few extra dollars to spare then go for this flight, it makes an unbearable experience (11 hours in a metal tube) actually pretty fun!





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