Air New Zealand Passenger Reviews and Air New Zealand Customer Trip reports

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AIR NEW ZEALAND customer review :  12 March 2010 by S Smith   (UK)

LHR-CHC-LHR (via AKL-LAX). Flew with Air NZ as my preferred choice of airline (one that serves a more direct LHR - CHC route than NZ's 'national' airline which seems to serve only Auckland internationally) was sold out. Crew and ground staff did not know procedure at LAX as requirements on documentation had changed, one said one thing another said something else so many passengers did not know what to do. Changing in Auckland to catch NZ303 to CHC was a mess. All passengers placed on an old bus and driven to the aircraft, Air NZ could not find it in their heart to bring the aircraft to an airbridge. Equally a farce on the return journey. Check in at CHC took 50 minutes with only three staff at counters. On arrival at AKL, all passengers from a very full 737 from CHC (NZ302) were subjected to another very long queue through security before they could get their connecting flight. Only one out of two scanning units in use. Will be avoiding next time and flying a more direct route to CHC with an airline that serves NZ, not only Auckland.

AIR NEW ZEALAND customer review :  10 March 2010 by Clive Drake   (UK)

Christchurch - Auckland in economy. Flight was in a rather old 737-300 with much in the way of wear and tear. It was half full and left 5 minutes early and arrived 20 mins ahead of schedule. FAs were all very pleasant and the freebies of drinks and snacks was good. Baggage reclaim was swift.

AIR NEW ZEALAND customer review :  10 March 2010 by G Alani   (New Zealand)

Apia-AKL. Cabin temperature far too cold after a 2week holiday in Samoa. Requested a blanket as I didn't find one on my seat. FA went away for at least 20 mins. When I asked a second time for a blanket (different FA) she seemed annoyed and went away also. After 5-10min she returned empty handed and I reminded her I needed a blanket. She then reached into the overhead locker just above me and pulled one out for me. All this without saying a word to me! Amazing.

AIR NEW ZEALAND customer review :  10 March 2010 by A Gibbons   (New Zealand)

The comments (09/03) regarding the 'old 772 HKG-AKL route I believe are incorrect. The oldest of these aircraft would be no more than 4 years old. I fly J class and PE with Air NZ reasonably regularly and have never encountered toilet queues suggested. Y class yes, J and PE, no. If any issues with a surly, lazy and rude FA ever encountered, I would suggest that pax remonstrate with the Flight Service Manager. I find it difficult to believe a FA would actively discourage paying passengers from enjoying the full meal for which they are entitled.

AIR NEW ZEALAND customer review :  9 March 2010 by J Tejada   (Hong Kong)

HKG-AKL-HKG return. Going to AKL we had a great cabin crew, very friendly and pro-active. Experience was marred by the fact that Business and Premium economy share toilet facilities on the old 777-200 used on this sector. Results in long queues and a loss of the exclusive cabin feel that one hopes to get when paying the price difference for Business. Food was decent and wine choices excellent. Unfortunately, return sector trip destroyed all the goodwill built up from 1st sector. Lounge in Auckland was a huge disappointment and once on the plane, our flight attendant was surly (actively discouraging people from having the full meal), lazy and rude. Such a shame, but glad we got a good team on at least one sector. Will probably go with CX next time.

AIR NEW ZEALAND customer review :  6 March 2010 by A Gibbons   (New Zealand)

Auckland-Rarotonga return B772 J class. Very attentive and engaging service from crew. Only downer was a glass of NZ's finest pinot noir spilt all over me and surrounding seat! Not FAs fault, due to unexpected hitting turbulence just as FA was pouring me. Immaculate timing and aim! Nothing to do but laugh. Apologies all round and once changed into clean clothes, crew went to bathroom to soak my clothes in soda water (to lift out red wine stain). Bagged clothes returned to me with a bottle of top shelf Pinot Noir and $100 airpoint dollars compensation - and some good humour all round. Received follow up call from Flight Service Manager to check all ok. In the end clothes washed and stain removed just fine. When the unexpected happens its good to know that Air NZ steps up and takes care of things - without fuss.

AIR NEW ZEALAND customer review :  5 March 2010 by D Peace   (Hong Kong)

Decided to make the jump from economy to Premium economy for my trip from AKL to HKG. It was quite a price hike - double the economy ticket. Whilst food was fine, the seats left a lot to be desired. I found sleeping almost impossible, not only because of the rather uncomfortable seating but also the way the staff kept on wandering through the cabin all night. The inflight entertainment was limited compared to other airlines I use. . I could have travelled Business on Thai, then through to HKG for a little less. Next time I think I will, or fly economy.

AIR NEW ZEALAND customer review :  27 February 2010 by G Begley   (USA)

AKL-SFO. Air New Zealand do not have this well organized - the LAX flight and SFO flight leave within 15 minutes of each other, therefore approx 500 people have to go thru the "secondary" search, as the LAX flight goes first, they have preference. Therefore I doubt if the SFO flight can ever leave on time. Excellent flight, great crew, plenty of wine - slept a full 8 hours, but despite having priority labels on our bags we had one off immediately and the second one 1 hour later.

AIR NEW ZEALAND customer review :  25 February 2010 by Mike Bell   (Canada)

LAX to Auckland best economy comfort and experience I have had. Cabin crew pleasant and helpful, an excellent amount of space, food was good (not spectacular), and the entertainment choices were very broad.

AIR NEW ZEALAND customer review :  23 February 2010 by F Finch   (UK)

We found cabin staff helpful and friendly and food to be very good. Seats were cramped with no elbow room and we found it difficult getting in and out as very little room in front but then we were in economy class so can expect little else. The main complaint would be the air quality which I found unacceptable having suffered a nose bleed on the journey out and return, passengers were coughing and sneezing towards the end of each journey.

AIR NEW ZEALAND customer review :  22 February 2010 by Tyson Higson   (Australia)

AKL-NPE and return on a Dash 8, operated by Air New Zealand Link. Aircraft spotless, tea and coffee run and a free lolly to suck on decent. For a 50 seat aircraft, the seats were twice as comfortable and there was twice as much leg room compared to the Emirates A340-500.

AIR NEW ZEALAND customer review :  22 February 2010 by G Watson   (USA)

LAX-LHR return in Premium Economy. Both outbound and inbound seats were upstairs (747-400). Had bulkhead seats coming home - wonderful. The flight and ground crews were great, entertainment system tops. The only thing that I didn't like was the food, but everyone's taste is different. I would not let this keep me from flying again with Air New Zealand.

AIR NEW ZEALAND customer review :  16 February 2010 by David Dale   (Australia)

BNE-AKL-HLZ. Once in the air, nice meals served with two choices and a range of drinks. As flight was delayed for over an hour, making connecting flights was not going to happen. Flight crew went around and made arrangements including accommodations and flight changes for those not making their connections. Once landed, those with very tight connections were given priority departing the aircraft. Very impressed with the high level of care and attention.

AIR NEW ZEALAND customer review :  12 February 2010 by L Pulliam   (USA)

LAX-AKL-MEL, MEL-AKL-NAN. Had a packed 747 from LA to Auckland. Service great with plenty of water runs, food choice fine. staff were friendly and professional. AVOD worked perfectly. After a nice break in transit in Auckland we had a half full flight on B777 to Melbourne. Great to have extra room to move around. Meals fine and service very nice. Same can be said about other flights. We enjoyed our flights on Air New Zealand and they will have our business again.

AIR NEW ZEALAND customer review :  4 February 2010 by C Lau   (Hong Kong)

AKL-HKG Premium Economy B777-200ER. The half-full cabin allowed for more space to stretch since virtually everyone had an empty seat next to him/her. Great seat pitch and foot rest but would love more recline. Abundant amenities with moisturisers and bottle of water. Uninterrupted inflight entertainment from gate to gate, movies up-to-date. Good choice of drinks before take-off as well as during meals.

AIR NEW ZEALAND customer review :  23 January 2010 by D Walker   (Australia)

WLG-KKE via AKL. Given the choice of water, coffee or tea and a pack of crisps. Second flight left 25 Minutes later on Dash 8.Given water and a lolly for 40 minus flight. Overall both flights were great. Crew very good and the price excellent.

AIR NEW ZEALAND customer review :  22 January 2010 by R Howes   (Australia)

We recently had two Air New Zealand legs as part of a Star Alliance "round the world" ticket. The were both amongst the best of many flights over five months. Check in quick and friendly, The cabin crew were efficient and friendly and flight announcements had the right mix of informative and friendly. Food very good, the choice of NZ wines was excellent and the inflight entertainment kept us all (including a five year old) happy despite one flight being the longest let of our whole trip. Incidentally, specific mention should be made of the ANZ booking operation (in Brisbane in our case) who were excellent during the complex process of booking a RTW ticket - and kept being helpful and informative even once we started the trip.