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Air Niugini Passenger Reviews and Air Niugini Customer Trip Reports

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Customer Review scoring : Air Niugini
5.3 out of 10  5.3 out of 10
39 reviews
 

 



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Air Niugini Customer review :  2 January 2014 by Gary Hewton    (Papua New Guinea)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PX4, BNE-POM, 29/12. Re-fitted 767. Don't know who designed and who signed off the new economy layout but there are serious flaws. 2 toilets only for the whole of economy and they are situated mid cabin. There is no void space around the toilets so any queue just forms in the aisles. There is a seat right by the door to the toilet so this poor passenger cops the door opening and closing all flight plus the odour. Would be a nightmare seat on an overnight flight. Why is the "latest technology" entertainment system not gate to gate. I've had is turned on anywhere between 5 and 25 mins after the seatbelt sign was switched off and then turned off at the started of decent - 30 mins out. Result -movie not finished. Service slow, mechanical. Food quite good. New seats ok for short flight but would be uncomfortable on longer haul - too hard and seat base too short -no under thigh support.



Air Niugini Customer review :  24 October 2013 by Felix Scholzen    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

One of the worst airlines I have ever flown with. Of course you can not expect much in a country like Papua New Guinea. Overall, I had six domestic flights, all were delayed by at least one hour. All planes were in a disappointing condition. The cleanliness was poor, the crew were rude, incompetent and not very service oriented.



Air Niugini customer review :  16 October 2013 by Paul Smithers   (Australia)

 

Trip Rating : 2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BNE-POM, QF351 on 30/9/13. This airline is what you would expect from a 'third' world nation. They have even gone to the expense of outfitting their plane from Brisbane with the latest entertainment system, but it depends which purser you get if they will turn it on/off before take off or landing - entertainment systems these days are to distract passengers while sitting on the tarmac, and I don't think anyone has told the staff.


Air Niugini customer review :  4 July 2013 by P Anderson   (Australia)

 

Trip Rating : 0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flight scheduled to depart Brisbane at 08.00, boarded the plane and was told the plane had a cracked windscreen. Offloaded 30 minutes later and told I would be leaving at 11.00. Flight didn't arrive and was then told the next flight was at 17.30. Missed my connecting flight to Lae of course. 17.30 came and they announced the flight had been cancelled. Arrived at 08.00 the next day and waited until 09.30 to be booked on the 10.30 flight. Flight finally left at 13.30 and I missed my connecting flight to Lae once again. 21 hours from Brisbane to POM must be a record.


Air Niugini customer review :  19 March 2013 by C Trail   (Australia)

 

Trip Rating : 4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BNE-POM-GKA. I fly to PNG on a regular basis for work and feel there are two sides to this airline. The international is great and the domestic is decidedly average. International is great! Good meals, I am a big lad and only once have the seats been uncomfortable, staff are always attentive and I never had a problem with delays. Domestic is another kettle of fish. Only once in 10+ flights have I departed on time. The crew are always nice and pleasant and as long as you enjoy apple juice and a biscuit the food is ok. Unfortunately there isn't much choice so I just put up with it.


Air Niugini customer review :  30 May 2012 by B Plummer   (Australia)

 

Trip Rating : 1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Flights are consistently delayed, particularly on domestic journeys and flights from POM to Lae (the closest city to Port Moresby in the country) will often be delayed anywhere between 1-2 hours and 6-7 hours. Once the plane arrives, it is not unusual to experience further delays, in a hot and stuffy cabin without the air conditioning on! Volume on the PA is always too loud and deafening. The aircraft's are all old and fairly run down except for the smaller Bombadiers. Service is acceptable and staff will do their best to help and generally friendly-ish. Food is of an acceptable standard and has improved greatly in recent years.


Air Niugini customer review :  29 May 2012 by B Owen   (Australia)

 

Trip Rating : 6/10

Score 6 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Honiara-Nadi. Check-in quick as the terminal was empty. Flight on time. Offered pre-meal bar service and a delicious late lunch with choice of substantial meal. F100 aircraft was clean and comfortable but toilets showing their age and a little smelly even though clean. No IFE. Crew attentive and professional. Bags on the carousel by the time we had cleared immigration. No complaints. Bring a small umbrella for boarding/disembarking as this aircraft uses steps and the rain in Honiara can be drenching. Good value even though there is no competition on this route/day.


Air Niugini customer review :  15 May 2012 by Bill Parsons   (Australia)

 

Trip Rating : 3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

Had two flights BNE-POM return in the last month. The first set of flights left and arrived on time. Business class seating in one aircraft was large enough to fit a bed. Pity the seats did not recline. Next flights were in a different aircraft. Unexplained delay of 1 hour. Seat 8L fell back to full recline on take off. Entertainment - outdated but easy enough to see, but no audio. Toilets dirty.


Air Niugini customer review :  10 May 2012 by T Maune   (Papua New Guinea)

 

Trip Rating : 3/10

Score 3 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

POM-SIN-POM. B767 a 6hrs flight was an eventful flight, ground staff at POM was ok, requested a seat with leg room but was given an Economy seat right in front of inflight screen with limited leg room, however on return flight, was good was given a comfortable seat with plenty leg room. Delays are an issue, if connecting flights overseas. Need so much improvement.


Air Niugini customer review :  16 April 2012 by N Beyers   (South Africa)

 

Trip Rating : 5/10

Score 5 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Have flown ancient B767's on POM-BNE and POM-MNL a number of times. Departure is inevitably delayed by anything from 15min to more than an hour. Crew are generally friendly and food acceptable but nothing special. Boarding is never organized in zones with resultant in-cabin turmoil on fully booked flights. Seats are old but comfortable. Interior is old and the Icelandic Air signage persists. Entertainment is dated and the features played on communal screens run only for part of the flight.


Air Niugini customer review :  29 March 2012 by M Dodd   (UK)

 

Trip Rating : 4/10

Score 4 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SIN-POM, POM-SIN. When flying on their 767s, the flight is usually very pleasant. The seats are okay but entertainment is non existent. Fares are very steep and there is no flexibility with them. Recently I flew on their leased 757. The seats and legroom were okay. The crew served food nearly 2 hours into our 5 hour flight and left the empty trays for another hour before coming around with coffee. There was chaos on boarding which meant no space.


Air Niugini customer review :  19 March 2012 by Kai Matuschewski   (Germany)

 

Trip Rating : 9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

BNE-POM-WWK-MAG-GKA-POM-SIN. International flights on former Icelandair planes with excellent leg space in Economy, comfortable leather seats, a nice meal, and charming and attentive staff. Huge delay in POM but placed in a nice airport hotel. Inland flights had very efficient check-in and check-out, simply because the airfields are so small. Staff always helpful, including extra luggage.


Air Niugini customer review :  7 March 2012 by N McAlpine   (Australia)

 

Trip Rating : 6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

BNE-POM-GUR-POM-CNS. BNE-POM on 767-300ER, check-in quick. Aircraft, an ex-Icelandair 767, evident by old fashioned seats. Service was slow at times however the food was above standard. Domestic flights operated by Dash 8-200's, check-in at both Moresby and Alotau was shocking. Check-in lines were long and staff inefficient. Both flights were delayed considerably. Flight to Cairns on an old Fokker 100. Again check-in at Moresby was slow. Aircraft was old, service was eventful. We received breakfast however only in the latter part of the flight.


Air Niugini customer review :  23 February 2012 by A Bradshaw   (UK)

 

Trip Rating : 7/10

Score 7 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Business

SIN to POM in Business class. 767 newer than expected and comfortable, flight crew excellent and food quality good. POM to NRT. Older 767 this time and although not quite as comfortable, flight crew and food very good again. Only criticism (apart from the cost) is that on both flights, there was what appeared to be an avoidable delay of 45 mins to 1 hour for no apparent reason.


Air Niugini customer review :  24 November 2011 by Karl Cermak   (Austria)

 

Trip Rating : 3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

BNE-POM on 767. Plane was very old. Seats ok but nothing special, entertainment system was old too. Food was reasonable as was the service. Large drawback was that the connecting flight from POM to KVG was cancelled without proper explanation, and we were forced to stay one night in a hotel. If you travel Air Niugini, prepare for such incidents.


Air Niugini customer review :  2 September 2011 by M Hill   (Australia)

 

Trip Rating : 9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

When our plane from Rabaul to Port Moresby was grounded, I would like to compliment Air Niugini for the assistance afforded in order to return us to Melbourne. The attention and efficiency of all staff in Port Moresby was appreciated and the booking of a dayroom at the Gateway Hotel was a success. Our flight to Cairns in the afternoon went well too. The rest of our trip to Melbourne by Qantas was fine.


Air Niugini customer review :  10 August 2011 by E Hart   (Papua New Guinea)

 

Trip Rating : 3/10

Score 3 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

SIN-POM and POM-NRT-POM, crews were friendly and helpful but the 767 was uncomfortable. In flight service was very poor, inflight entertainment consisted of old movies, food was average. I don't recommended Air Niugini for international flights but for domestic flights it's ok.


Air Niugini customer review :  31 December 2010 by Nick Collins   (Thailand)

 

Trip Rating : 3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

SIN-POM. Cabin staff excellent and attentive but plane ancient and stuffy, table kept falling down on 3 differing flights in 3 differing seats. All said, I had no choice and it got me to where I was going eventually but not my favourite airline by a long chalk.


AIR NIUGINI review : 30 March 2010 : by Petri Hottola

Customer Rating :  3/5

3 Star Rating

Cairns-Port Moresby and Port Moresby-Mt Hagen return. The big minus were the delays at Port Moresby airport, due to changing weather conditions (which cannot be helped). Did, however, enjoy the flights with friendly, professional staff and reasonable seating. Drinks and snacks ok. No entertainment but flights were short and scenery outside spectacular. No charge for excess luggage in the case of international visitors connecting to and from PNG. I missed my original domestic flight but they did not charge for rebooking after I had explained what had happened with Jetstar (26 hour delay). Fokker 100 landing at Mt. Hagen was an experience, the plane flying low between hills, fast but steady in the hands of an apparently pretty capable pilot.


AIR NIUGINI review : 28 March 2010 : by Gary Hewton

Customer Rating :  2/5

2 Star Rating

Recently flew twice POM-SIN-POM in economy and business on the 767. Air Niugini staff are pleasant and do a good job. The aircraft is old and substandard for medium haul flights. Seats are uncomfortable and offer no support. Entertainment a joke with big screen viewing only - even in business - and a few audio channels. Air Niugini charges same price as airlines like SQ and QF where you get better seating, entertainment and all round far better experience. The 757 they also use is worse.


AIR NIUGINI review : 16 February 2010 : by M Howse

Customer Rating :  1/5

1 Star Rating

I booked a flight from Brisbane to Manila. Left Brisbane 1.30 pm Wednesday and arrived Manila 6.30 am Friday morning due to delays, no crew, no aircraft. Eventually flew us to Singapore to connect with a Philippine Airlines flight to Manila. The return flight from Manila to POM was cancelled until the next day also. Nothing wrong with the actual flight. Aircraft very old, but cabin crew good. They offered me 50% off my next flight but I declined as even with that, it is just not worth it.


AIR NIUGINI review : 28 September 2009 : by James Ryland

Customer Rating :  3/5

3 Star Rating

NRT-POM-NAN. Overall happy with the experience provided for the price - allowed us to spend more money on a top level resort in Fiji. Staff attitude was however excellent and probably better than I have seen from some 4 star airlines. Time taken to respond to requests short, willingness to please customers. Food also of a good standard, I have started to get fed up with the bigger airlines tendency to over package and cut costs with actual ingredients. If they can afford to upgrade their equipment I think we would choose them for a trip again.


AIR NIUGINI review : 17 July 2009 : by Steve Conroy

Customer Rating :  3/5

3 Star Rating

Port Moresby to Brisbane. The aircraft is a very old ex American Airlines B767. Catering satisfactory, not of a high standard. It took far too long to collect used meal trays. The cabin service on this 2 hour sector was efficient enough, if not somewhat dismissive. Inflight entertainment consisted of a single movie, and my headphone jack was not working. Also interesting to note the unrepeatable obscenity written on the seat-back in front of me (fortunately concealed by the tray table most of the time) In total, a typical "3 star" experience - efficient and comfortable flight, although nowhere near 4 star standard.


AIR NIUGINI review : 6 April 2009 : by David Williams

Customer Rating :  4/5

4 Star Rating

Just returned from NRT-POM-NRT trip with Air Niugini. B757 out and B767 back. B757 was a squeeze and not comfortable for the 6 hr flight but the old trusty B767 complete with Icelandic 'No smoking' signs from its days as an Icelandic based aircraft had good sized comfortable seats. Cabin crew friendly if a little erratic; no customs cards were handed out during the flight back to NRT. However as they have to do the round trip without a Tokyo layover it is not a surprise they forget one or two things!


AIR NIUGINI review : 3 October 2008 : by D Pomeroy

Customer Rating :  3/5

3 Star Rating

BNE-POM economy return. Check-in at BNE slow as most people had multiple bags/boxes. Older 767 but FA's friendly and helpful. Arrival at POM chaotic took about one hour to clear everything. At POM shorter check in line ups and checked our bag to AKL even though seperate ticket avoiding the customs etc at BNE. Also two internal flights POM to Tari and return from Mt Hagan with no problems.



Air Niugini by Markus Karren

13 June 2008  Customer Trip Rating : 2 Star Rating

MNL-POM-RAB return in Business. In the last five years flying with Air Niugini service and airplane quality has deteriorated dramatically. A flight inside PNG has become an absolute lottery game, without help whatsoever from the ground crew.

Air Niugini by M Johns

13 May 2008  Customer Trip Rating : 5 Star Rating

Flew Air Niugini from Cairns to Port Moresby on a Fokker F100. Departed on time, fantastic food, great crew.

Air Niugini by Kevin Pullen

31 March 2008  Customer Trip Rating : 1 Star Rating

I have the misfortune of using Air Niugini often through lack of choice. Most recent flight was POM- SIN return. The airline is now leasing an aging White Airlines A310 which is older than the previous B767. Seats are appalling, IFE does not work and toilets are constantly unservicable. The food is passable but really nothing special. Service is slow and Cabin crew seem unable to deal with complaints or concerns raised by passengers. Overall, Air Niugini is not deserving of a three star ranking - a two star ranking would be more appropriate given the decline in the airline's international services.

Air Niugini by Jill Ingles

11 February 2008  Customer Trip Rating : 5 Star Rating

BNE to POM, POM to Mt Hagen and return. Was very impressed with service. Cabin staff could not be faulted and very obliging and friendly.


Air Niugini by Sue Parker

27 September 2007  Customer Trip Rating : 2 Star Rating

SIN-POM Busines Class. Check in at Singapore easy as we were early and able to take advantage of general early check in desk and also a separate Premium check-in area is available. Lounge at SIN is nice with a bit of food. Chaotic getting on plane with lot of pushing - we were sent down at a time when the Economy passengers were still queuing to go through security. Plane very hot and stuffy. Food edible - but you do not need 2 meals on an overnight 6 hour flight! Real problem are seats - the plane is a very tired leased 767 with seats that do not recline much and a poor foot-rest. They are the most uncomfortable seats I have experienced in either business class or economy for a long time. My husband could not sleep so put on his i-pod and was immediately told to turn it off as it was interfering with the radio. IFE did not work.

Air Niugini by Ian Duckworth

15 May 2007   Customer Trip Rating : n/a

I have been working in Port Moresby for two years and am a regular Air Niugini passenger. Have flown with them to Singapore, Tokyo and numerous times to Brisbane. Primary long haul aircraft is still a hard working leased 767-300. Fokker F100 sometimes used on the Brisbane route. Cabin is a bit tired and lacks a good entertainment system. The service is Air Niugini's real plus - always a smile and flight attendants willing to go the extra mile. Fare competitiveness has improved significantly over the past few years with the introduction of competition from Airlines PNG on the Cairns and Brisbane routes. Qantas flights in/out of Port Moresby are codeshare with Air Niugini using Air Niugini aircraft.

Air Niugini by Mika Handa

25 March 2006   Customer Trip Rating : n/a

NRT-POM-BNE Business Class. It was a pleasant experience. FAs are efficient and friendly. I did not have much expectations for the IFE but was actually quite good. 3hour delay at Port Moresby but waiting at the executive lounge, time went very quickly. Incidentally, I never complain about delay when the airline company's priority is safety and paying extra attention to some fault even if its minor. I heard airliners in South Pacific region as well as Australia and NZ have very good safety record and I deeply appreciate and respect that.

Air Niugini by Matt Campbell

7 February 2006

CNS-POM-CNS + domestic. The cabin crew are friendly, and I would fly with them more if they expanded their route network. Fares are steep, but then they have a monopoly on the PNG market. Aesthetic needs a bit of an upgrade as do most parts of the overall product (ie entertainment, inflight magazine).

Air Niugini - by Peter Hughes

30 August 2004

The service is always good, the food often served cold, training required there - the delays are ongoing - why? Why can't we use upgrade certificates on the BNE-POM flight? The lounge in POM is late opening and often doesn't open before the 7am departure - people pay for this service.

Air Niugini - by Joe Scott

13 May 2004

BNE/POM/MNL/POM/BNE in April 2004. First time with this line. As Mr Tate says the cabin crew are shy but very helpful and courteous. The cheap fare for the round trip (about $820) was the snare but I found them punctual, efficient and the food (economy) quite good if a little light on in- flight reading matter.

Air Niugini - by Suzanne Ryan

4 April 2004

I would not hesitate to fly with Air Niugini Airlines again. I flew twice with them last year (2003) to Singapore and happened to have on board two of the same crew as my previous flight with them. They couldn't do enough for their passengers, Qantas could take take a leaf out of their book. I no longer fly with Qantas as I find the staff always trying to avoid going that extra mile especially when it comes to night flights.

Air Niugini - by T Green

17 January 2004

BNE-POM-BNE Economy. service great, flight was full, food served promptly, the IFE wasn't so good but Air NZ is too blame for that. Fare was cheap. The only thing is the Delays Air Niugini is delayed quite often but the crew are great when the flight has been delayed.



 


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