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Air Namibia Passenger Reviews and Air Namibia Customer Trip Reports



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Air Namibia Customer review :  16 January 2014 by M Fadjar    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-WDH (Windhoek)-WVB (Walvis Bay): First of all, bear in mind that this in an airline that only operates 10 aircraft's in total (out of which only 2 are wide body) so just do not expect them to have the same kind of resources of competitors with much higher economics of scale. Brand new A330-200 (delivered 2013) serving Frankfurt - Windhoek route, with relatively simple business seats (2 setting only, meal/upright and lie flat) any other position in between could be adjusted by pressing continuously either one of these 2 functions. Leg part is for thigh support only, as an extension for calf an ottoman is provided where shoes could be stored underneath. Simple and tidy without confusing buttons. Meals are served in very basic cutlery (on plastic tray) but the taste is surprisingly good (choices between meat/chicken and fish/seafood, plus entree and dessert). Crew efficient and friendly without being pretentious. Luggage handling excellent with priority collection for business. Overall, an Airline product that well represents Namibia: relax, neat and tidy. Definitely recommended if your final destination is Namibia.



Air Namibia Customer review :  28 November 2013 by Joerg Boese    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Windhoek-Cape Town, Business. Good boarding, perfectly on time. New A 319 with extremely comfortable Business- seats (2-2 configuration, new seats with plenty of rooms). Breakfast was good, flight attendants very attentive and checking on the passengers. On time arrival. Can't get better than this flight and price was reasonable.



Air Namibia Customer review :  18 November 2013 by R Przybylski    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Had a very pleasant experience on my flight from Frankfurt to Johannesburg via Windhoek on the new A330-200. Check-in swift and friendly staff. Boarding easy. Departed on time and arrived 30 min ahead of schedule in Windhoek with a 1 hour layover going to Johannesburg. The new A330 is very pleasant, seats are very comfortable and was able to sleep for most of the time. Will be using Air Namibia on my future trips.



Air Namibia Customer review :  18 July 2013 by S Johnson    (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-WDH. Business Class. Separate check-in was efficient. Access to Cathy Pacific lounge. Flight took off on time, landed on time. Three course meal + breakfast. Appetizer (smoked salmon) and desert (cheese plate) were good. Wine selection was solid. Main course was below average. Seats were circa 12 years ago. No AVOD, but several channels to choose from. My video worked. My colleague in another row was not so lucky. When she brought this up, our flight attendant mentioned how the staff was looking forward to the new A330s. Simple touches would have refined my overall view menu cards, a little more attention to make up for the sub-par seats, etc but overall it was a good flight.



Air Namibia Customer review :  18 July 2013 by S Johnson    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

WDH-CPT. Business Class Flight departed on time/landed on time. Loads of leg room in both economy and business. I would argue too much leg room in business class (I'm short), but it was more than normal. Business class has in- seat video systems, but was not available on shorter routes. Service went like this: welcome drink, newspapers, coffee/tea, breakfast (food was very good). I went to the back cabin during the flight to stretch my legs, it was “Economy Plus” seating throughout. At airport I did noticed the business class luggage came out last. Overall a good product, new airplane.



Air Namibia Customer review :  26 June 2013 by J A Cameron    (South Africa)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frequent Flyer with Air Namibia, part of their Rewards programme. Live in Cape Town, but work in Namibia every 6 weeks for a week. Use to fly Economy, but because of their old planes, I moved over to Business. They have however moved to new planes which is fantastic. Still fly Business though. Leg room is great, but don't like the harder leather seats (still need to be warn in). On-board, attention is good enough (even in business). Its only a 2hr flight to Windhoek, so there's only so much attention that I ask for. Only problem I have, is the coffee on-board (Business Class). It really is disgusting. However, all in all, a great airline.



Air Namibia Customer review :  24 June 2013 by J Herold    (Germany)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business Cabin was very old. It was impossible to sleep, because of the old seat. The entertainment was not working. The wine was very bad, I couldn't eat the food. Cabin stuff ignored the PAX (it was a better crew on the way back). FRA-WDH trip - not worth the money. I will avoid Air Namibia!



Air Namibia Customer review :  17 June 2013 by Derek Salter    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt to Windhoek and continuing onto Cape Town three days later - economy. Easy check in at Frankfurt and smooth boarding. Old plane but comfortable seating and pleasant food. No individual entertainment system - just the overhead screen. All staff very helpful and pleasant. Had special deal to upgrade on Windhoek to Cape Town flight for only $600 Namibian dollars. new plane with plenty of leg room and comfortable seat. Great service again. Pleasantly surprised all round and flights left on time arriving early in both cases. Recommended.



Air Namibia Customer review :  11 June 2013 by Michelle Koenig    (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew SW709 Windhoek - Cape Town on 3 June 2013 in Y/C. Brand new and spacious Airbus A319. Our flight can only be described as excellent! Extremely friendly and attentive crew, full of fun and humour with passengers. Full service Dinner was a choice of 4 heated meals! Beef-Chicken-Fish or Vegetarian - very tasty. Flight attendants kept the wine freely flowing! Suggestions to their Cabin Services would be to change their brand of coffee (awful) and to issue disposable earphones to watch the in-flight drop-down movies instead of routing it through the PA system. All in all a great airline and a great crew flying the Spirit of Namibia.



Air Namibia Customer review :  3 June 2013 by S Antichi    (Namibia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Service on board is not so bad but everyday you must fight with cancellations, delays and unbelievable situations. Sometimes I fly domestically and generally they are not so bad, but awful when I flew long haul WDH-FRA. In FRA after we checked baggage they announced the flight to WDH was delayed until the next day, it was no possible to get your luggage back. SW paid hotel and dinner in a good hotel but airline service was very bad.



Air Namibia Customer review :  3 June 2013 by G Delport    (South Africa)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew on 18/05/2013 from Cape Town to Windhoek, and back on 26/05/2013. Was very surprised with the excellent service and overall great flying experience. The food was very good and although the tickets are a bit expensive for a 2 hour flight, I still feel I got value for my money. The only thing Air Namibia should improve on is their in-flight entertainment.



Air Namibia Customer review :  26 November 2012 by R Puritz    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew Frankfurt to Windhoek on 1.11.12, and return on 11.11.12. Outward journey a little delayed due to mandatory inspection, return journey on time. Big comfortable Airbus 340, food quite pleasant and flight attendants efficient, if a little unsmiling. Entertainment not much good, but no problem on a night flight.



Air Namibia Customer review :  11 October 2012 by D Pegg    (South Africa)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A319 WDH-JNB. Friendly cabin crew, flying time just 1hr 35min, yet a 4 course meal served with drinks and 3 choices of main course was served - however food of dubious quality with bland taste. Captain kept passengers informed about storms en route - all in all not a bad experience.



AIR NAMIBIA customer review :  29 August 2012 by Nico van der Merwe   (Namibia)

 

Trip Rating :  2/10

Score 2 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

I have flown this airline three times in the last three months. The flight was delayed every time. In total I have been in the air with this airline for six hours and delayed for 7 hours. Those who fly regularly from Windhoek know that this airline is unreliable. I do not recommend this airline to anyone who has connecting flights, scheduled commitments or who do not have the mental stamina to endure wasted time or being treated with disregard. The ratings are deceiving because even though the general services are fair I would forego food and drink to been time.


AIR NAMIBIA customer review :  17 August 2012 by J Quinto   (Spain)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I flew from Victoria Falls to Windhoek and from Windhoek to Gaborone. Both flights were on ERJ135 planes. Actually, it turned out to be the same plane, and piloted by the same woman pilot. Both flights were on time, and were only half-full. The single cabin crew served a small meal during the short 1.5 hour flights. All very relaxed and very adequate.


AIR NAMIBIA customer review :  17 April 2012 by Erik On   (Norway)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

Windhoek-Cape Town. Brand new 319. Excellent seats. Very friendly staff at check-in. Confusion at boarding when the sign at the gate showed wrong departure, but all in all a great experience.


AIR NAMIBIA customer review :  8 March 2012 by S Vanderhilst   (Netherlands)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

Windhoek to Cape Town (just under 2 hours) and were quite surprised. Check-in was quick and efficient although the lounge at Windhoek is so-so (staff friendliness could be much better). Warmly welcomed onboard by the purser and were surprised to see business class seats with such a large pitch! Flight departed on time, breakfast served was excellent and service throughout always with a smile.


AIR NAMIBIA customer review :  10 February 2012 by Hallgrim Hjelmbrekke   (Norway)

 

Trip Rating :  9/10

Score 9 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPT-WHK and WHK-CPT. Brand new A319 with plenty of legroom. Comfortable seats and friendly FA's. Seats were comfortable and the cabin layout good.


AIR NAMIBIA customer review :  14 November 2011 by M Gopinath   (South Africa)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

JNB-LUN. Flight left on time, old plane but comfortable, food was insipid, flight attendants friendly but too much chatter amongst themselves. All in all an average flight. My problems started when I wanted to reschedule my return flight. Air Namibia office at Joburg airport could not help, eventually had to purchase a return ticket on SAA to get back to Joburg in July and 5 months later I am still struggling to rebook my return to Joburg on the valid return leg I still hold with Air Namibia.


AIR NAMIBIA customer review :  10 August 2011 by A Lindley   (South Africa)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I travel between CPT and WHK and haven't been on a single flight that's departed on time. The interior is old fashioned but quite comfortable, and the FA's pleasant but without much effort at service. I will continue to fly Air Namibia between Cape Town and Windhoek.


AIR NAMIBIA customer review :  8 July 2011 by C Jones   (Namibia)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

I fly with Air Namibia quite a lot and must say that usually I'm very happy with all. That's the reason I decided to comment here is yes sometimes there are delays, but show me any airline that doesn't have that problem. Flew from Johannesburg-Windhoek. Flight wasn't that full and boarding went quickly and the flight left on time. Plane was an older B737-200, but looked in top condition and also the interior of the plane was really good. The on flight service was very good and I need to mention that the food served on Air Namibia is usually quite good compared to other mayor airlines. The plane doesn't have onboard entertainment, but with a good monthly on flight magazine, the 2 hrs flight is over in a breeze.


AIR NAMIBIA customer review :  20 May 2011 by R van Zyl   (Namibia)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

No

Cabin Flown:

Economy

Windhoek-Frankfurt-Windhoek. Service ok but FA's disappeared after dinner service. Even pressing the call button did nothing. Dinner was ok, but the breakfast was embarrassing. A dry bun with a piece of ham and lettuce, or tuna mayo and yoghurt. All around you saw people eating a few bites and leaving the rest. Seat was okay but IFE was a joke. For a 10 hour flight I would think you would have more of a choice than 1 movie played on 3 small screens in economy class. I sat in row 22 which was 4 rows from the screen and even by squinting I still could not see it clearly. Must be a nightmare for families travelling with smaller kids. I could have paid the same for a Lufthansa flight from J'burg with an additional R3,000 for a return flight between Windhoek and J'Burg. Will do that next time.


AIR NAMIBIA customer review :  30 March 2011 by Ilse Steyn   (Namibia)

 

Trip Rating :  1/10

Score 1 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Checking in at 06:00 in Cape Town, along with my husband and 20 month old baby for our flight back to Whk at 0800, we were casually informed that our plane was "inserviceble" and would hopefully be ready for departure at 10:00. Needless to say, that did not happen, and we departed at 1800 that evening without much of an explanation or apology. My husband dared his next venture with Air Namibia on 21 March, and was casually informed 5hours before his flight that it was cancelled but had been re-booked on a SAL flight to be booked in within 2 hours (which turned out not to be true after confirming the booking with SAL ourselves). We live 500km away from Whk and cannot be on standby to be ready for their flight changes as it suits them! We have always been regular travelers with Air Namibia, but unfortunately it seems not to be safe anymore to rely on their "unserviceable" planes or their inconsiderate service.


AIR NAMIBIA customer review :  30 November 2010 by D Perrier   (Belgium)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Business

FRA-WDH-FRA business class. Found service ok but nothing special, especially because these are night flights and FAs tend to disappear after meal service - nonchalant and indifferent service. Meal was acceptable, portions relatively small but no effort to serve anything interesting or local flavors. Seat is old-style cradle seat but good room between rows and sufficient recline if you sleep sideways. Plane dates from the mid-90's but in OK shape. Be prepared to walk to/from terminal upon arrival and departure from Windhoek. Boarding in WDH is chaotic. Overall, fares too high for the product/service they provide and would opt for BA instead via JNB.


AIR NAMIBIA customer review :  5 August 2010 by C Croot   (UK)

 

Trip Rating :  7/10

Score 7 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

JNB-Windhoek - although plane not full, it did seem cramped. Short flight but the crew worked to get round to everyone, some of the crew friendly, others less so. Main concern was on taking off several items within the cabin fell off - cover for an emergency exit, 2 overhead storage cabins opened and the crew seemed to think this was normal and just refixed the items and carried on. Food was good though and seemed very cheap compared to SAA.


AIR NAMIBIA customer review :  17 July 2010 by P Oerlemans   (Netherlands)

 

Trip Rating :  8/10

Score 8 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

FRA-WDH-JHB return. The main reason for choosing Air Namibia was their low price and (for us) convenient flight dates. Online check in worked pretty good, and we could choose our seat for the intercontinental flights. Planes were in good condition, seats a bit old and not too comfortable. Entertainment was pretty bad, just a few screens for all passengers with horrible quality and uninteresting videos. Cabin crew was okay, some of them more friendly and helpful than others. Same with the food, nothing special but nothing wrong with it either. Overall my experience was quite good. You get what you pay for, they don't excel at anything but nothing is very bad either.


AIR NAMIBIA customer review :  2 June 2010 by F Baron   (Luxembourg)

 

Trip Rating :  5/10

Score 5 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Business

FRA-WDH. Service is not great, they are just doing their job that's it. The seats are of the old angle lie type, still in good condition but nowhere near to the newest generation. The video system is a shame as not on demand and very limited choice. They started the movie before the meal was served, my screen was out of order. I mentioned it but they could not or did not try anything to fix it.We chose Air Namibia only because of the direct flight. If you do not mind having connections, fly with South African.


AIR NAMIBIA customer review :  22 February 2010 by Brian Yang   (Ghana)

 

Trip Rating :  0/10

Score 0 out of 10

Recommended:

No

Value for Money:

No

Cabin Flown:

Economy

Air Namibia canceled our fight from Johannesburg to Accra on 1/24/2010, but the agents at Johannesburg didn't show sympathy or apology towards passages who were turned away. With a toddler, our family had stayed at the airport most of the day to catch the flight home, however, the agents didn't issue any overnight stay voucher or arrange a transportation for everyone until 10 pm. The next day when we were switched to another carrier, our child, whom we had purchased a full-fare Air Namibia ticket, didn't get a ticket for the switch. I had to march into Air Namibia office and request it. It was way too much for us, who will avoid Air Namibia as much as possible.


AIR NAMIBIA customer review :  17 January 2010 by J Scheierer   (Germany)

 

Trip Rating :  6/10

Score 6 out of 10

Recommended:

Yes

Value for Money:

Yes

Cabin Flown:

Economy

CPT-WVB-WDH-FRA Business class. Check-In at CPT was a total chaos. Air Namibia ground handling agents didn't bother to put airline logo, destination etc on the screens above the counters - we had to ask if they had a dedicated Business Class check-in-counter and which one it was. Queuing up there didn't save us plenty of time, though, since they worked almost in slow- motion. Aircraft on Cape Town-Windhoek flight was a B737-200, built in the early 70s, but in relatively good condition. Huge old-fashioned business class seats. Service very friendly and attentive - for Air Namibia standards even excellent. Our flight to Windhoek wasn't nonstop but landed in the beautiful desert airport of Walvisbay where they let some passengers get off and others get on the plane for the last remaining 30 minutes of the flight to Windhoek. This stopover lasted no longer than 25 mins. We had left Cape town with half an hour delay, but managed to arrive in Windhoek only 15 minutes behind schedule. Lounge in Windhoek is small, packed with passengers waiting for the Frankfurt flight. WDH-FRA, their last remaining intercontinental route is flown with A340-300 (bought from Lufthansa). Business class is comparable to LH or BA of 15 years ago. Old style cradle seats, no lie-flats. IFE in armrest as personal TV, but only a small selection of movies. Food edible (dinner had 3 main course options, breakfast either hot omelette or cold cuts), wines were delicious. Toilets clean, small amenity kit was provided. I had 3-4 hours sleep. Their business class can't compare with major airlines but Air Namibia does the job. Their prices are reasonable.


AIR NAMIBIA customer review :  10 January 2010 by Christer Berglund   (Norway)

 

Trip Rating :  3/10

Score 3 out of 10

Recommended:

No

Value for Money:

Yes

Cabin Flown:

Economy

Frankfurt-Windhoek-Cape Town return. The flights were on time and check-in boarding etc. was professional. The price was reasonable compared to other airlines at time of booking. First impression, well maintained A340-300 exterior wise, with a slightly run down cabin interior. Old and uncomfortable seats, good leg room. A340 only had "old fashioned" television sets above the middle section of the cabin. One projector screen at the front of the cabin section and 2 television sets for the rest of the cabin. One criticism of the IFE is that the main feature starts well in to the flight, when most people would like to sleep. The meals were average to poor, there were no heated rolls and main course did not taste of anything. Cold breakfast only. Their bar service closed after the duty free service "due to customs regulations", something which sounds like a cover for cost cutting. They could have at least offered drinks for sale. This was though not the worst issue with Air Namibia. I would say their flight attendants have a long way to go, if they would like to compare themselves to professional airlines. The flight attendants FRA-WDH were grumpy to the point where I would say downright rude. They did not attend to passenger needs in any ways, and seemed to want to get over and done with the job. I was personally accused of credit card fraud when I purchased duty free products on-board, as my signature apparently did not correspond. (I understand the problem of fraud on many African flights, but she had my passport and a credit card with a picture of me in her hand. What else do Air Namibia need?) The way she expressed this was also very accusing. The crew never smiled once and we just felt we were in the way for them. The other three flights were slightly better, but I wouldn´t go as far as to say they have attended a smiling or service course. I would say fly Air Namibia only if you´re actually going to Windhoek, and want to fly direct, or their offer is really good compared to the alternatives. I will gladly pay more for another airline next time.




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