AIR NAMIBIA review :  27 June 2009 : by Vicky Blades   (UK)

The nightmare of travelling with Air Namibia for our once-in-a-lifetime trip to Africa really overshadowed our holiday. They changed our return flight details approximately 7 times and our much planned for 10 hour direct flight from Windhoek to London (because I'm 6 months pregnant) turned into a 36 hour ordeal with no customer service to speak of, certainly no apologies, no alternatives offered, not a care in the world from any representative we spoke to. And we certainly weren't the only ones affected. Not only had they dropped all their direct flights from London (which we had been informed of 3 weeks prior to departure) Air Namibia had also conveniently 'forgotten' their annual servicing so an entire week's worth of flights were 'rescheduled' (a kind description), which we first found out half an hour before leaving our house for the airport. Which meant our 10 days in beautiful Namibia were marred by trying to communicate with Air Namibia regarding our return flights. The whole thing was a disaster and when we finally got our BA flight home from Frankfurt, the check in staff commented that this was all too usual with Air Namibia who were a well known nightmare to deal with and with whom they had no wish whatsoever to be associated. I heard since that people in the know will travel to Namibia via South Africa so as to avoid Air Namibia and use another airline. That travel tip I endorse!

AIR NAMIBIA review :  25 May 2009 : by Sylvia Goddard  (UK)

Cape Town to Walvis Bay [Namibia] return in business class B737-500. This was flying as it used to be, good service, hot meal on a 2 hour flight and large comfortable seats. Admittedly the outbound trip was 2 hours delayed and communication was poor but this is Africa and they did their utmost to turn it around when it did arrive. No doubt my holiday spirit affected my reaction to this, if you had commitments it would have been a problem. I would use them again and would do the LGW to Namibia route with them. Safe, professional and customer focussed.

AIR NAMIBIA review :  23 February 2009 : by J McNab  (UK)

LGW-WDH return Business Class. Small, busy lounge at Gatwick (multi-airline), much smaller and even busier lounge Windhoek (multi-airline). Seating 2x2x2 with PTV monitors but with which two attendants seemed unfamiliar - so wasted time fiddling and missed the beginning of the set. Food so/so both flights with alcohol ceasing to be served immediately after main food service. Economy passengers repeatedly used Business Class lavatories and attendants were unconcerned that we were waiting in line, something I pay an extra amount to avoid! E- mailed Air Namibia upon my return. It took three months to respond, despite my repeated reminders. Received seven paragraphs about the horrors of blood alcohol content and unruly, drunk passengers. Such a patronising attitude towards experienced worldwide travellers will achieve no awards. I think Air Namibia is just plain mean with every aspect of its service.

AIR NAMIBIA review :  29 November 2008 : by Karen Willis  (UK)

LHR - WDH and back during Nov 2008. Much better than expected. The food was very good and cabin crew were friendly & attentive. Plenty of water offered. My only gripe was the seat was very uncomfortable - OK once I fixed up extra cushioning for my lower back.

AIR NAMIBIA review :  22 November 2008 : by Jeff Williams  (UK)

WDH-CPT in Economy. B737-500 of unknown provenance but inside OK. The crew were pleasant and efficient, the captain informative and a hot meal which was edible and fine. Timekeeping spot on too so a high mark. I have not experienced their single long-haul A-340 and its service but short-haul , perfectly OK.

AIR NAMIBIA review :  14 November 2008 : by Bryan Coates  (UK)

Air Namibia Jo-burg to Windhoek return. Both were excellent flights on time and with service from very good cabin crew - including meals, that we used to expect but now no longer receive from major airlines including BA and Iberia. No hesitation in thanking Air Namibia, commending them for the flights or recommending them to others.

AIR NAMIBIA review :  27 October 2008 : by Sue Parker  (UK)

LGW to Windhoek return. Flight on time outbound and return with efficient boarding at LGW although free for all at Windhoek; however crew curt to the point of being rude except for one female cabin attendant on return leg. Food barely edible especially going out. Seats have plenty of leg room but are uncomfortable as the lumber bars do not work. Some problems with the heating - cold going out and excessively hot on return. IFE very basic largely with third rate films. Business lounge in Windhoek too small as a number of largish flights to CPT and JNB all going at at same time as LGW flight. I appreciate that Air Namibia is a cheap option and a direct route from London, but would think twice before using them again.

AIR NAMIBIA review :  10 October 2008 : by M Barnes  (UK)

Customer Rating : 3/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Frankfurt to Windhoek return Economy. Check in no problem. Flights on time. Seats ok. Food reasonable. Outward leg was the first time I have ever been cold at the back of an Airbus. In flight service disappointing. Crew did the minimum they could get away with. On occasions were actually rude. Uncaring and ignored requests for assistance. Main screen entertainment only with non functioning headphones. I do not recommend air Namibia but they have little competition to push standards up. German 'um pah' music during boarding and disembarking amused the Germans as well as the Brits!

AIR NAMIBIA review :  7 August 2008 : by J Stringer  (UK)

Customer Rating : 2/5

Recommended:

Value for Money:

Cabin Flown:

Economy

Just got back from a fantastic trip to Namibia, but Air Namibia provided a disappointing end to the trip. They cunningly changed the time of the flight, bringing it forward by an hour and a half, so instead of getting to the airport almost 3 hours before departure, it turned out to be leaving in an hour! Clearly no-one else had been told either as the queue was out the door - and to cap it all, they only had one check-in desk open - I couldn't believe it! We eventually checked in about 2 minutes before it was due to take off and eventually left almost an hour late. A real shambles, and what annoys me is that they clearly have all my contact details and could have contacted me via email or mobile to inform of the changes - I guess that would be too much to ask. I have traveled around the world and never re-confirmed a flight, but would strongly recommend that you do with Air Namibia - it seems that the airline can't match the service and customer experience that the rest of Namibia offers.

AIR NAMIBIA review :  17 June 2008 : by Andy Thompson  (UK)

Customer Rating : 4/5

Recommended:

Value for Money:

Cabin Flown:

Economy

WDH-CPT. The plane seemed to be an old Air France 737 as I noticed "Air France" on the seat belts and "Sortie" for exit. Although an old aircraft, it was clean and the crew were professional. I also quite enjoyed the hot meal that was served. Much better than I expected!

AIR NAMIBIA review:  31 March 2008 by Iain Strickland     (UK)

Customer Rating :

Recommended:

Value for Money:

Cabin Flown:

Business

LGW to JNB in business class. I can only say what a pleasure it was - they don't have lie flat seats, but there is plenty of leg room, food and wine excellent. Service first class and would recommend them. The A340 is starting to look a little tired, but for the price I paid, I was satisfied.

AIR NAMIBIA review:  10 January 2008 by J Tuck     (UK)

Customer Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Gatwick to Windhoek return. Very pleasantly surprised by the leg room and comfort in economy. Food was nothing special and the cabin crew were not very helpful or friendly, but given the price difference between this and the alternative of going via South Africa, this direct flight is well worth the money.

AIR NAMIBIA review:  27 December 2007 by Penelope Schrywer     (South Africa)

Customer Rating :

Recommended:

Value for Money:

Cabin Flown:

Economy

Travelled from CPT to Walvis Bay on 21.12.2007. Usually Air Namibia is up to standard, but was greatly disappointed on this flight. No safety talks, poor welcoming by the pilot. In addition, because of the three stops, three meals were served. As I had to be at the airport 2 hours prior to take off, I had been up since 5am. One would have expected a hearty breakfast, but all that was served was a small stale roll, a yoghurt without a spoon and juice. Next came a snack. A sorry sized muffin and juice. The next stop we were all pretty hungry and were looking forward to lunch. Instead a small bag of pretzels and juice. Most of the passengers were commenting on this one. In addition to this and to my utter disgrace, I had a half sucked sweet charmingly left in my lunch pack! Disgusting! I can only imagine how the food is prepared! Where is it sourced from? Who are Air Namibia's suppliers? I have been highly disgusted in this trip and pray that my return flight will be better. Should the air line not step up to it this time with respect to both service and hygiene, I will be sure to book on another, more competitive air line.