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Air India Customer Reviews and Air India Passenger Trip Reports



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Air India Customer review :  1 August 2012 by D Sharma    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

VTZ-ATQ via New Delhi. Flight from VTZ departed 1.5 hours late and barely had 15 minutes for the transit at the IGI Airport but the ground crew at the Delhi airport was quite helpful and we reached the gate on time. Flight from Delhi departed on time but was an A321 instead of the usual B 777-300er. The food on the first leg of the flight was average, a standard hot South Indian meal and the food on the second leg was a packet of peanuts and bottled juice could have been better for an hour long flight. Cabin crews were helpful and courteous. IFE system had a good selection of Bollywood and Hollywood flicks. Overall a good flight experience, have been flying Air India and will continue to.



Air India Customer review :  20 July 2012 by Scott Anderson    (Canada)

Rating : 9/10

Score 9 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew Air India YYZ-DEL in First Class. The seat was very comfortable - I had no trouble getting to sleep. The in-flight entertainment was also good - very nice choice of movies and TV shows. The cabin crew were very attentive, and responded quickly to every need of mine. The meal which they served with great pride looked and tasted excellent. The only downside was the lounge - poor quality compared to the rest of the experience The aircraft looked very modern and clean. Flight was on time. I would not hesitate to fly AI again.



Air India Customer review :  18 July 2012 by J Ehrlichmann    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Pune to Frankfurt via Delhi. Aircraft was clean, legroom and food was good, entertainment was ok (not enough English options). Terminal in Delhi is very nice. Transfer experience is good. Good value for money.



Air India Customer review :  14 July 2012 by S Das    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-DEL-JFK on AI 101/102 in economy. I have taken this flight 4-5 times in the last 2 years, sometimes continuing to CCU. It was always excellent. Relatively clean plane, very good VOD, good food. It was always on time, no issue with baggage or check in. I am very well traveled and frequently fly on airlines like Emirates and BA. At least on these flight AI did compare with them positively. I have zero experience on AI on any other route though.



Air India Customer review :  10 July 2012 by K Rahman    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have to admit that based on the experience of my last three flights Air India domestic in economy is actually quite good. Leg room is much better than Indigo or Jet. Food is actually not bad and you do not have to pay for it. Having a working entertainment system is a plus. Some jet and kingfisher flights have the individual screens but nowadays these are never working. Flight attendants seem to be older on average, but I find them polite and pleasant. The interiors are colourful in red, yellow and orange. These last 3 flights were on time and really I have few complaints.



Air India Customer review :  20 February 2012 by V Bagaria    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

On time departure from CCU and on time arrival into BLR. Quality of food was good and they served an adequate dinner. Crew could be a little friendlier but the experience was better than expected.



Air India Customer review :  9 February 2012 by Rohit Paul    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

ORD-DEL-HYD-BOM-DEL-ORD. The last time I flew them was in 2007 and I found it to be average. Now the air hostesses were friendly and attentive, food was great, and the IFE pretty good. The seat and spacing was pretty good and ample in comparison to other airlines. The only downside I see is from Indian security at the airports.



Air India Customer review :  6 February 2012 by Karl Moosbrugger    (Austria)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PNQ-GOI in Economy. Flight was on time, check-in efficient with friendly ground staff. Served snacks and drinks by a friendly crew on the rather short flight. On the negative side: cabin was dirty with torn and worn- out seats. My seat consisted of a big crater-like hole and was very inconvenient.



Air India Customer review :  1 February 2012 by D Whalley    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai to Kolkata. Plane at gate on time, but apparently staff were not! After 30 minutes without any information the Indian passengers started to complain. Within minutes the complaints turned into loud shouting. Whatever was shouted produce results because the gate opened almost immediately. Full flight. Comfortable seating with good leg room (for economy). Good meal which included veg and non-veg choices. Overall Air India have a reasonably good domestic product but it appears they are struggling with reliability.



Air India Customer review :  25 January 2012 by S Datta    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK-DEL-JFK in Economy over the Christmas period. Flight from JFK to DEL was excellent. The aircraft seemed new, was very clean, and the IFE selection was good. Boarding etc. were far smoother than I am used to on BA, my usual carrier on this route. Food was good and the inflight staff were young, professional without being stiff and/or overbearing. My experience was enhanced by having been given an exit-row seat. But even the return flight was good, and this time I had a ghastly middle seat. Nevertheless, the staff kept up well- fed and hydrated; there was an ample supply of cookies/chips/drinks in the galley, and the flight was quite pleasant. Timings again are superb - essentially an overnight flight; leave home in Delhi after dinner; arrive in JFK in time for breakfast. Overall, I was pleasantly surprised.



Air India Customer review :  25 January 2012 by A Galvez    (South Korea)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Seoul to Hong Kong round trip. Flight to Hong Kong left and arrived early. The inflight entertainment was good, although the English movie selection was a bit outdated. The flight crew was pleasant. Food was really good. Return flight left and arrived on time. Same thing for inflight entertainment. My headphones were broken, but the attendant promptly got me a new set. Breakfast (omelette and croissant) was, again really good. Overall great value for money.



Air India Customer review :  21 January 2012 by J Gandhi    (USA)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

25 Dec flew Chicago-Delhi connecting Ahmedabad. Check-in was quick and departed on time. Inflight meals plenty with beverages and alcohol offered free of charge. 2 full hot meals and small snacks during flight. Sky bar open for extra snacks with beverages. Comfortable seats and lots of leg room with foot rest a plus. Courteous staff ready to help. Transit in Delhi a breeze. Baggage arrived promptly at Ahmedabad and was out within 45 minutes. Return, Ahmedabad Chicago via Delhi. Again no issues except 1hour delay in Delhi. All in all very good experience and would recommend.



Air India Customer review :  12 January 2012 by P Seth    (India)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-DXB on an A330-200. There was no personal television and shared TV's were not in a good condition. The toilets smelt and there was a shortage of vegetarian food so I did not eat anything. The crew was co- operative but had limited English skills. I will never fly Air India again, Emirates is much better.



Air India Customer review :  12 January 2012 by W Hung    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong to Seoul on a Boeing 777-300 - had 2 check-in counters open for the entire flight. Took me an hour just to get to the check-in line and all I had was carry-on items. After boarding and finding my seat, I discovered my assigned seat with a used blanket and pillow and a used water bottle stuffed in the seat pocket in front of me. Along with stains on the seat in front of me and dirt and grime covering the fold out table. The floor alongside the cabin walls were covered in dirt and trash and the plastic shielding for many of the seat parts were cracked. I tried to find reprieve in another seat, but the rest of the cabin was in similar condition. Worst flight I have ever taken.



Air India Customer review :  5 January 2012 by V Shetty    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-DXB-BOM. Outbound flight on an A321 was on time. Only six channels on IFE and no headphones in seat-pocket. Meal (non-veg) was good both ways. Return flight delayed 3hrs. It was an A320 and IFE had same channels but there were headphones this time. Overall the aircraft and service is nice but the delays cause dissatisfaction. Flew AI just because the fares were much lower than other airlines.



Air India Customer review :  1 January 2012 by A Debnath    (India)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-IXU via Bhubaneshwar. Both flights were on time on a CRJ 700. Naturally, comfort factor comes down to zero. No IFE and almost nil leg space. Seats are cramped and offer almost no push back. Meals were served well and decent, keeping in mind that airlines in India are all trying to do away with the catering concept entirely. The ticket prices are quite stiff for this route and yet, there is no business class on this aircraft. Its a small plane that can accommodate only 70 passengers. I have been flying Air India for a while but this experience will make me think before buying a ticket for another flight. When you are flying for 4 hours and paying a high price, you certainly wish for a comfortable journey.



 




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