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Air India Customer Reviews and Air India Passenger Trip Reports



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Air India Customer review :  26 November 2012 by S Rice    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight AI 317, 19 Nov, HKG to DEL-BOM. This deals with the 777 service HKG to DEL. Flight was inbound from Seoul and even though we saw the plane for 2 hours + at the gate, we were still late. Security boarding was extensive and a joke. Seat was broken but was found another. Flight attendants were grumpy. When we finally took off, bar service started with tray table unceremoniously taken out in front of you with a bang. You had to have a drink no question. Then the food came. Was told prawn curry or vegetarian. No menu. No choice. It all came on 1 tray. Flight had not been provisioned correctly so 1/3 of business class got economy meals. Seat went back all the way to horizontal so I slept but cabin was freezing. Arrived in Delhi late. Disembarking the galley floors were flooded/cluttered which was awful. Transfer to connecting flight was badly handled. AVOD was a joke. It was very complicated and a choice of all of 4 new films.



Air India Customer review :  5 November 2012 by Martinus R Suryanto    (Indonesia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight AI-380 from DEL-SIN on 3 Nov 2012. Slightly delayed for about half an hour. This time, the aircraft comes with personal screen on each seat though limited in choice. FA's were attentive with call button being responded to promptly. Seat was comfortable and I managed to sleep for few hours. Arrived in Changi earlier than scheduled. Highly recommend this airline.



Air India Customer review :  30 October 2012 by Martinus R Suryanto    (Indonesia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight AI-381 from SIN-DEL on 27 Oct 2012. Aircraft (A319) uses old Indian Airlines theme livery and arrived on time. Boarding was quick and well organised. Once onboard, I found that no IFE available in this 5-hour flight so passengers were left without any entertainment except magazines and newspapers. Cabin crews were efficient, however did not seem enthusiastic in interacting with passengers and hardly smiled. Call button answered promptly. My non vegetarian breakfast was tasty, the crews performed one round of drinks after the meal and also one more prior to landing. In short, a nice and acceptable flight.



Air India Customer review :  29 October 2012 by Dominique Epstein    (France)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG to MAA (AI 142/B777LR) followed by a return trip MAA-CMB-MAA (AI 273/274- A321), then MAA to DEL (AI 430- B787 Dreamliner), and DEL to CDG (AI 143-B 777 LR). All flights on time, check-in and embarkation monitored by cabin crews. All aircraft's clean, modern and comfortable. Thanks to thin backseats, the pitch seems larger than usual, and, to add to feeling of comfort, the seats are equipped with footrests. Special mention to the Dreamliner, brand new aircraft and serving several domestic destinations before entering service on international lines. The 'magic' stops here. No announcement given by captains. Average service from aircrews, keeping a correct attitude, and acting professionally. Food is below average, both in quality and presentation. No menu given, and on each flight, almost the same choice of main course is proposed: vegetables or chicken with rice. Breakfast is very basic. All meals served in low quality plastic, even picnic cutlery on long-haul you are afraid to break while using! Drinks are served before meals, but take care, as no drinks are served with meals (a mini bottle of mineral water comes in your plastic tray). AVOD delivers a basic but correct selection of classic and more recent movies, Hollywood and Bollywood. All in all, the AI product is simple, the service minimum while acceptable as prices are on the low side. The food should really be improved, and is not at the level one can expect from a flag carrier.



Air India Customer review :  29 October 2012 by Nikhil Ghag    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai (BOM) to Mangalore (IXB). A321 was clean, full, lots of leg room even in economy section. Food served even on 55 mins flight, good entertainment options and all at a good ticket price. If all AI flights are as good, I look forward to flying them again.



Air India Customer review :  23 October 2012 by R Selva    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Domestic from MAA-DEL which was a good flight segment, the food was good but the entertainment was very limited. Flying from DEL-YYZ, after we took of I wanted some eyeshades so pushed the call button but no one came. Despite the flight attendant walking past several times, no one helped. I couldn't get basic amenities like eyeshades and a toothbrush for a 15 hour non-stop flight! The inflight entertainment was ok, but my screen didn't work half way through the flight! The food was ok, nothing too fancy! Overall flying with Air India was the worst idea possible, would not recommend.



Air India Customer review :  16 October 2012 by D Bhatia    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-ATQ Economy class on A321. Short but pleasant flight. Smiling FAs. Nothing much to complain.



Air India Customer review :  12 October 2012 by S Neoh    (Malaysia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI381, SIN-DEL, delayed two hours due to a late inbound flight (but notification email sent under three hours before scheduled departure by which time I was already en route to Changi). An unaccommodating seat in a dated (if less than half-full) A320 was only marginally less disappointing than a breakfast service at which I was offered Fanta owing to a lack of regular juices. Given the low occupancy rate, one might have expected service to have been more prompt and attentive. Instead, the boisterous cabin crew decided to occupy the empty rows towards the rear and chatter amongst themselves, while the passengers were left without IFE in a dimmed cabin. What you pay for is what you get.



Air India Customer review :  24 September 2012 by V Bagaria    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew AI 771 - CCU-BLR. Aircraft deployed was an A319 with IFE. Though IFE did not function, the flight left 30 minutes ahead of schedule and arrived 40 minutes ahead of schedule. Service was good and they served a full fledged dinner meal, which was of good quality. Flight attendants courteous though they need to be more attentive. Will definitely recommend.



Air India Customer review :  21 September 2012 by C Andrews    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

14th September 2012 from Bangkok to London with a stop over in Delhi. First leg of the trip was a 4.5hour journey to Delhi and was the worst flight I have taken. After sitting down I realised my TV was not working, I asked the flight attendant if this would rectify itself on take off and he told me to 'sit down and wait'. After take off, my TV started up and I could only watch one English film which was half way through, probably from the flight before. We landed in Delhi and after two hours, boarded a better plane with bigger seats and bigger TV screens. The inflight entertainment was average but I could cope with that, rude and lazy flight attendants, I cannot. Not long after take off, the trays of food come round. The curry was really nice, shame the lady serving me was the complete opposite. After my meal I waited 20 minutes for a flight attendant when I wanted a drink, after another 10-20minutes I got up and went to ask for a red wine. Who pays 700 for a long haul flight and has to serve themselves? The remainder of the flight was the same. 9.5hours with no flight attendants, no-one answering the flight attendant button. Unfortunately, I have to fly back to Bangkok with Air India.



Air India Customer review :  29 August 2012 by C Lew    (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-DEL segment. There was only 3 of us in Business class. The cabin looked tired, food was sub par, No drinks were offered and the entertainment system didn't work. There was 2 other flight attendants in the business class who didn't bother to step out, they only did when they needed to get to their luggage to transfer some personal belongings. They then left the luggage on the floor for the duration of the flight as well as when landing. I flew from US on Asiana business class and Air India management/flight attendants could learn from them as to how customer service is supposed to be performed.



Air India Customer review :  24 August 2012 by S Ogra    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew LHR-DEL-LHR, and this was my first AI experience. Overall I would say it wasn't bad, but it could easily be so much more better. Check-ins both in London and Delhi were smooth and easy. On Board service and facilities lets it down. The staff even though well meaning are not interested. They simply did their three rounds (1 round of drinks and 2 of meals) and no more. On both flights the service call bell was not attended to, even though I must have pressed it for at least 10 mins before giving up and getting up! On the LHR-DEL flight I did not complain about it but when I enquired on the DEL-LHR flight about why they did not attend to the service call, they could not find it on the system. Most airlines, if not all come and collect the rubbish, the headsets etc, simple clearing up tasks, which weren't performed by AI staff.



Air India Customer review :  22 August 2012 by Drew Whitaker    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEL-BKK return. First leg to Delhi (777-3ER) in the night, dinner was served as well as breakfast, both delicious. Flight attendants happy to help, Delhi T3 is clean and modern and the transit was smooth. Second flight A321 with inflight entertainment! Again a meal and flight attendants happy to help. Return flights seemed to be even better, Delhi transit again smooth, meals were great, small delay to LHR due to congestion at DEL but made up for it. Flight attendants were polite and again helpful. 773ER inflight entertainment is great though a little bit hit and miss! No issues with baggage, would recommend.



Air India Customer review :  9 August 2012 by Swastik Rath    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-BLR and DEL-MUM in Economy Class. Aircraft was clean with inflight entertainment, leg space was excellent, seats comfortable. Both flights left on time and arrive before schedule. Flight attendants were pleasant and polite. Indian food served on both sectors was good and filling. Online Check in both sectors so did not have to queue up at the Airport. Kiosk check in also available at both airports. The Captain mentioned its a "New and Improved Air India" and I agree with him.



 




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