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Air India Customer Reviews and Air India Passenger Trip Reports



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Air India Customer review :  24 June 2013 by Kumar Ganesh    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-IXE on Airbus 321. Pushed back ahead of time, early arrival as well. Breakfast adequate. Good all round and would recommended.



Air India Customer review :  22 June 2013 by Syed Mustafa Ali    (Saudi Arabia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

11 June 2013 from RUH-BOM-DEL (business class). Flight from Riyadh - check-in counter chaotic, no separate counter for business class, airport lounge was decent. Boarding was chaotic, nothing special for business class. I actually felt I was treated as a premium economy passenger. Welcome drinks were served on the ground, extremely small glasses, terrible presentation. I did not feel I was flying business class, the presentation was casual. However at the domestic terminal I had to wait 3 hrs for my DEL flight, the lounge smelt, television not working, no air conditioning and no magazines or newspapers. Flight from BOM-DEL, business class was great, food was excellent, great seat and service level was very high. Return DEL-BOM was economy class, food and entertainment was great. Lounge in BOM international airport had good snacks but limited variety. Washrooms dirty. BOM-RUH, business class, only a regular meal served just before landing in Riyadh. I would not recommend this airline.



Air India Customer review :  22 June 2013 by Mathew Subin    (Dubai)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chicago-Delhi-Bangalore. Aircraft from ORD-DEL was a Boeing 777-300, majestic look from outside but once you get in the flight you get to see a few unpolished areas, seats are ok, not great. Decent leg room. Cabin crew don't smile much and have to be called a thousand times to attend your request. Choice of inflight entertainment was limited with a lot of ancient Hindi movies and English movies. Food was good. The ticket price was sky high because I booked it 3 days in advance but the service I got was below mediocre. Once you arrive in Delhi having to collect my checked in bags and to check in again is a complete hassle.



Air India Customer review :  20 June 2013 by Ian Robinson    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BOM-LHR. Check in at T3 was a little busy but it did not take too long to get airside. The lounge was OK although lacking a little atmosphere. Boarding was quite funny. When they announced that passengers with children plus first and business class passengers could start boarding, about 300 people all got up and jammed the departure point! On board the crew were very efficient, helpful and friendly. Very spacious seats although slightly uncomfortable when they are fully reclined. The quality of the food was excellent although the presentation could be improved a little. Although I did not pay for the ticket, I was told it was well over half of the cost of travelling with BA and as such represents excellent value. Would definitely travel with Air India again.



Air India Customer review :  13 June 2013 by Suhail Vadgaokar    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi to Singapore and Singapore to Chennai. I am an Air India loyalist but I mostly fly them within India wherein I find their service quite good. There is a marked difference while flying them International. They use an A319 on their DEL-SIN route which is generally packed to capacity. Luckily I got upgraded however their business class seat is very poor. The recline is as much as that of their economy class seat and most foot rests were broken. There were PTVs but nothing was playing, not even a flight plan. There was a snack served at take off (midnight departure hence I refused) which was the end of any service for the rest of the flight. A cup of tea had to be asked for before arrival at Changi. SIN-MAA on a tired A330-200. Flight absolutely packed. Service was quick and efficient with dinner served however I was very surprised that their bar only had beer or whiskey, not even wine. Over head TVs showing a Bollywood movie with subtitles but terrible picture quality like they were running a pirated movie. Fares are cheap and you do get what you pay for. I don't them to fly close by but I pay a premium and fly a gulf or SE Asian carrier for long haul.



Air India Customer review :  11 June 2013 by Purna Ananth    (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 863 on IXC-DEL-BOM. Airbus 321 with decent leg space but poorly maintained. Two overhead bins had been taped shut, one of our video screens did not work, and the seat reclining mechanism did not work on some seats. Flight was on time but average food and standard non-smiling crew does not make it exactly a pleasant experience.



Air India Customer review :  5 June 2013 by G Harish    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return trip to Hyderabad, India from London Heathrow. Overall, I was extremely satisfied with Air India. They improved service a lot. May 17th, 12.30pm from London Heathrow to Delhi and connecting to Hyderabad reaching 18th May 2013 at 9am. Flight was a bit old. Interiors were dull but the leg space was really good and better than many other airlines. Food was fantastic and the entertainment was excellent as well. Flight started on time and reached Delhi on time. Domestic from Delhi to Hyderabad was OK. Return trip on 24th May 2013 at 9.30 am from Hyderabad to Delhi and to LHR. Domestic was OK. Flight from Delhi to LHR was excellent. New Boeing 777. Food average and reached London 1 hour early.



Air India Customer review :  5 June 2013 by Purna Ananth    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 864 from BOM-IXC via DEL. A321 with decent leg space, slightly lacking in maintenance (one panel in a toilet would not latch), personal video screens but a choice of only 5 channels, standard breakfast fare. ground staff and cabin crew efficient but absolutely no smiles. lovely touchdown at DEL but shaky approach to IXC.



Air India Customer review :  17 May 2013 by A Noonan    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEL-KOL and back. Staff were helpful and I did get a seat with extra legroom on one sector. I don't find this airline good. Toilets are not kept clean during the flight. There were no seat covers on any flight sector. Problems with website on smart phone many options simply don't work. Online check in was therefore not possible for me. My seat area also wasn't up to Western standards of cleanliness. There is no menu for food. 'Continental chicken, Indian lamb or Indian vegetarian' isn't really enough info. Drinks selection is very limited. Only one beer choice, only 4 spirits (no rum). Entertainment: Of the 10 buttons on my console, 5 were ripped out and so using the console was tricky. TV selection doesn't exist at all if your language is English, movie selection is very limited. Games are so badly produced they are not fun to play at all. The inflight entertainment system is about where it should have been 15-20 years ago.



Air India Customer review :  7 May 2013 by S Menon    (India)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Early morning departure from Delhi to Chennai. Aircraft was old A330-200. Interiors looked worn but were clean. A surprising part was that my seat and the one next to it had a safety instruction card for the Boeing Dreamliner! Wonder how that happened and who is responsible for ensuring that safety parameters are adhered to? Hot breakfast served in flight. Landed on time in Chennai. Good value for money.



Air India Customer review :  29 April 2013 by Chander Ahluwalia    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEL round trip in Executive (Business) Class and was most impressed and perplexed at the same time. The seats are truly lie flat, on the outbound we were given comfortable cotton PJs but strangely no amenity kit, I mean nothing but a sincere apology from the crew. The cabin seating is 2x3x2 unlike most carriers which have 2x4x2 on 777s, so seats are comfortable and wide. Crew were happy to make fresh pots of coffee and tea and serve with a smile. The food is rather decent if you like a curry. Great planes, clean toilets, excellent service, tasty food and a more than competitive pricing. The inflight is great if you like Hindi films but well wide of the mark if you want Brit or Hollywood entertainment. I paid for my ticket and would fly them again!



Air India Customer review :  24 April 2013 by W Henderson    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew LHR-DEL return in Business Class both ways and was distinctly unimpressed. My ticket was bought for me so I did not have a choice other than Air India. Other than the fact there was a flat bed seat, everything else was pretty mediocre. Other than being served on china, the meals were economy class standard, complete with clingfilm wrap and yoghurt that was 4 days past its sell by date. There were 4 or 5 English- language movies in total, but the TV choice was extremely poor - only Hindi language. Cabin crew were friendly but pretty useless - repeated requests for things that only came the 4th time of asking. Given who is up against Air India on this route, I definitely would not choose Air India again nor recommend them to anyone.



Air India Customer review :  22 April 2013 by A Midya    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Kolkata-Silchar-Kolkata3. Kolkata Silchar flight was ATR-42 which does not have much spaces for cabin luggage. However, staff helpful to put it in other places. The return flight was A319. As the travelling time was around 1hr, minimal food was served.



Air India Customer review :  18 April 2013 by M Abhishek    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I traveled from Kolkata to Port Blair in March 2013. Flight was on time. The breakfast served was of good quality. Cabin crew as well as ground staff were helpful.



Air India Customer review :  17 April 2013 by J Hunter    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

To and from Kathmandu via New Delhi. I would never use this airline again. The planes are cramped and uncomfortable, the seat booking arrangements are chaotic and staff seemed unable, or unwilling, to explain what the problems were. We had problems both on the outwards and return trips. I had pre-booked seats online - do not do this as it causes all sorts of problems which the airport systems seem unable to override. For example, when we asked to change to extra legroom seats at the airport in Kathmandu - we were given a boarding card for the Delhi-London flight but in fact our seats had been cancelled - as we discovered when we came to board. We were bumped off the flight and forced to spend a night in transit hotel limbo. This might have been fine if we had known what was happening and been kept informed but the staff kept us standing like idiots by the boarding gates while they went into huddles over the computer - for hours!



Air India Customer review :  15 April 2013 by Norma Fleming    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Air India (AI130) from Heathrow to Goa via a stopover to Mumbai and returned 2 weeks later (AI131). All flights departed on time. The seats could have been more comfortable but a cushion between the back and the seat took care of that. The bottom line is that the flights were at least 150 cheaper than the nearest rival and so, if considered as a budget airline (the long haul Easyjet), I have no real complaints. My main gripe was the attitude of the cabin crew. They were really quite unfriendly, smiles never quite made it to eyes - when I was up stretching my legs during the flight, I was asked quite abruptly 'where are you going'? However, on the whole, a reasonably good experience and I'd fly with them again.



Air India Customer review :  5 April 2013 by L Mills    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-BOM-DEL-LHR. Business. Outbound 777-300ER. Standard business class "flat" seats that go to about 175 degrees. Two meal choices, an Indian and Western. Fairly standard meal on china but no better than a "good" economy meal. No amenity kit but they did supply flight socks and eye masks. Cabin crew helpful. On return, lounge in Delhi pleasant but has no WiFi of its own- airport shared wireless is not free. Return flight on 777-200LR (replacement while 787 grounded). No flight socks or eye masks loaded on board - annoying as this was a night flight. Cabin attendants sympathetic and brought what looked like a duvet from first to make up for this. Inflight entertainment is comprehensive. Map not working on return leg. Priority bag service worked both ends and in Mumbai someone has pulled off all the priority bags from carousel so there were there just ready to take. Overall it's good value if your expectations are a lie-flat seat and standard food.



Air India Customer review :  2 April 2013 by Zakariya Kareem    (Saudi Arabia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from RUH to CCJ (B777-300ER) in economy class. Flight was on time. Check in was chaotic and ground staff were rude. Flight interiors were clean and looked colourful. Seat configuration of 3-3-3 which I liked. Flight attendants were young, polite and happy to help. Entertainment system worked well and had an excellent collection of new English and Hindi movies. Food was very delicious. Overall experience was excellent. Would fly again with Air India.



Air India Customer review :  30 March 2013 by Milan Stemberg    (Czech Republic)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew domestic IXL-DEL in a brand-new A319. Boarding chaotic, 2 flights boarded from one gate. Apart from that, service was excellent. Especially food was delicious - you do not get that kind of food even on short- haul business flights in Europe. Personal IFE, even though some of the screens seemed to work better than others.



Air India Customer review :  22 March 2013 by Naku Sharma    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEL-ATQ. Main flight from London to Delhi was horrible, plane had worn carpets and out of date seats, most airlines now have better leg room and inflight entertainment. Food was minuscule portions and unrecognisable. Would not bother flying them in the future.



Air India Customer review :  19 March 2013 by Pieter van Buul    (Netherlands)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-DEL-KTM-DEL-FRA, B777-300ER. We travelled with our one year old child in her own seat. Although we made already arrangements, nobody seemed to be aware that we were flying with a child (chosen seats next to each other not available, no baby meal on board). Our buggy ended up on the belt in Delhi, while we were in transit. Took us 90 minutes and a lot of frustration to find someone who could take the thing off and hand it over to us. Because of delay and short connection time, the transit through the DEL airport was awful. Crew just dropped us of at the security check in the transit area and left us there. So collecting the transit passengers made no sense at all. The plane (B777-300ER ) was worn out and looked very tired. Our seats were very hard and uncomfortable. Meals were tasty, but portions limited. No bread served. Only after take off a round with drinks was served. Once they served the food, the crew disappeared and never came around again. IFE system limited with a small option of (nice) English movies. It got us there and it got us back home. But next time we will choose a company from the gulf-area again.



Air India Customer review :  18 March 2013 by Tapani Utunen    (Finland)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Connected from Finnair to Air India DEL-BOM-GOI on A321, returned the next week GOI-BOM-DEL on a similar A321. Air India uses T3 at Delhi which is very convenient and their baggage allowance is very generous compared to other Indian carriers. Wanted to try their Business Class and paid extra for the luxury on the DEL-BOM-GOI sector: very pleasant and very good service with tasty meals. On the way back it was Economy and cannot fault their service here, either, because the legroom was good, IFE worked well and their catering was adequate. The dinner on the BOM-DEL sector was actually very good in Economy. This is not the Air India I remember from years back, they have improved considerably and seem to have added many new planes in their fleet lately. Moreover, the fact that they use T3 at Delhi Airport is a great advantage smooth connections.



Air India Customer review :  14 March 2013 by Chatterjee Jayanta    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew AI in November 2012, LHR-DEL-CCU return (AI112, A20, AI21, AI111). Check in swift, generous baggage allowance. Flight was an hour late, hence didn't cause much of a stir. In-flight decor, seating, etc.- appalling! Torn carpets and upholstery, tired interiors, poor lighting, creaky and cramped seats, poor back support made for a low comfort ride. Ground staff and in-flight staff - were excellent. Inflight entertainment: fair with a bias towards Indian programmes. Meals provided on LHR-DEL could certainly do with improvement, arrived in sterile plastic containers, cold, not fresh. It certainly did not qualify as a wholesome 'Indian treat'. In contrast, meals served on DEL-CCU-DEL-LHR were fresh, full of flavour. Baggage handling: can do with improvement. Overall, they did a good job with honest pricing of tickets and generous baggage allowances with room for improvement in some departments.



 




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