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Air India customer travel guide
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	Air India Customer review :  30 November 2011 by A Johnston    (Canada)
	Rating : 7/10 Cabin Flown Business Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	YYZ-DEL-CCU in business class. Clean plane, working seats with recline for sleeping (not flat bed), reasonable Indian food service and hospitable staff. Slept for 7 hrs and enjoyed the flight, especially the early arrival in DEL. Fair selection of video, considering almost all of their passengers onboard are Indian. Air India staff supported my transit in DEL in an efficient manner and customs was provided on arrival in CCU.

	Air India Customer review :  4 November 2011 by J Samson    (New Zealand)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	Delhi to Varanasi return. A321, superb flight. On time, spacious seating, efficient FA's, delicious meal. Given that the plane was full, and just 3 FA's serving I was impressed. Great experience overall.

	Air India Customer review :  3 November 2011 by G Narayan    (USA)
	Rating : 5/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	ORD-FRA-BOM-MAA return. ORD-BOM sector on Boeing 777-300ER, The aircraft was clean, the seat backs almost had no cushioning. The food was good, the cabin crew were friendly, though they rarely smiled. The AVOD was a joke, too many freeze ups. The 2 hour layover in FRA was almost necessary, for stretching and walking around a little bit. BOM-ORD was about the same, the only difference being, the cabin crew were smiling a little more. BOM-MAA was a red-eye, on an Airbus 319, but they still served a light dinner, which was nice, after a 3 hour layover in BOM. Ground staff in BOM and MAA were courteous despite the time of night at 1 am and 3 am respectively. The return MAA-BOM was an evening flight and the food was slightly better, as it was a full dinner, but had to circle over BOM for an hour, following a runway intrusion. Overall, not bad, but I was left with the impression that everybody, did just the minimum and did not want to go the extra mile.

	Air India Customer review :  30 October 2011 by H Ashis    (India)
	Rating : 9/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	GOA to BOM. On time departure and arrival, clean aircraft with a light snack served during 50 mins flight. IFE was good . Great legroom on A321 and checked bags on the carousel by the time we reached the terminal gate.

Air India customer review :  22 October 2011 by C Miller   (Canada)

YYZ-DEL, PNQ-DEL-YYZ in Business. Business class on B777-300ER was excellent. Food and service were good although mainly Indian food choices. IFE has little selection of English movies. Business class seats are good - not great - although I slept well. They don't quite go full flat. All J passengers are given a nice pillow and duvet. Lounge in Delhi is hard to find but good and new. PNQ (Pune) to DEL another story even though in business class. Plane was dirty - no attempt to clean the previous passengers refuse was made. Flight time YYZ-DEL much better than connections through Europe. Arrive at 4pm rather than midnight, so much easier to adjust.

Air India customer review :  6 October 2011 by J Wu   (USA)

PVG-BOM (via DEL) BOM-EWR. Flight from PVG to BOM was absolutely empty, even though it was in a 777-300. Had a row to myself. Plane a little old/worn looking. Flight attendants insisted on meals (although they had a good selection of food and drink) even though it was a 10 pm flight. Had to wait 2 hrs on the plane in DEL while they cleaned up. Unfortunately got to BOM at 5 am. BOM to EWR was packed. Another 777-300 fairly worn. Was delayed for an hour because one family with small children needed to switch seats and everyone was being uncooperative. Flight attendants were pretty attentive, good meals, left snacks out when they weren't serving. AVOD had few America movies. Check-in was slow and inefficient and BOM terminal was less than impressive. Overall would avoid Air India if I could, but it was not an unpleasant experience.

Air India customer review :  30 September 2011 by S Abraham   (UK)

LHR to TRV via DEL. The flight took off at 21.30 but by 1.00 we had still not been served, even water. There were little to no options with the food. Flight attendants were not attentive and never answered when called, we had to go searching for them for basic needs like water while they sat and chatted away.

Air India customer review :  16 September 2011 by K Krishnan   (India)

IDEL to COK. The flight was superb, the aircraft an Airbus A319 (VT-SCI) was clean, the air hostesses were warm and showed great professionalism and courtesy. The service was great. The IFE consisted of even a Malayalam movie (regional language at COK) which for a domestic flight is surprising.

AIR INDIA customer review :  15 September 2011 by M Thava   (Canada)

Toronto-Delhi non-stop. Poor timing of inflight meal service. Left at 345pm, we were given snacks and dinner by 5pm, instead of spreading them out. Dinner at 7pm would have been ideal. One positive point, flight got to Delhi one full hour ahead of schedule. Coming back was a disaster, Air India ground crew mis-allocated the seats for almost every single passenger. Took the flight crew 2.5 hrs to sort out the mess. In fact I was suspicious with our own seat arrangements, when I asked the check-in staff, he said they should be fine. I wanted to check after check-in but before the boarding gate, there was no Air India Help Desk in between at a big airport like Delhi. I like the timing of these flights as opposed to getting into India in the middle of the night and getting back to Toronto in the afternoon rush hour.

AIR INDIA customer review :  6 September 2011 by K Ambrose   (USA)

EWR-BOM-BLR round trip. Both outbound and inbound flights were full. Flight attendants disappeared after the first meal only to reappear 5 hrs later. The AVOD is pathetic, to say the least. The screen did not work on both flights and I needed to ask 4 times to 3 different flight attendants to turn on the re-program button. The AVOD finally worked when we had 3 more hours out of the entire 15.5 hrs to touchdown. Food was average, limited soft and alcoholic drinks selection. Seats were old and looked like they needed a thorough cleaning.

AIR INDIA customer review :  5 September 2011 by Y Batra   (UAE)

Delhi to Dubai. I was traveling with my wife, 1 infant and 1 child and despite confirming the bassinet seat twice over the phone, we got a seat which could not take the infant. On boarding we found our seats were in the middle of the aircraft. A/C was not working, the crew advised that the it will only work once the aircraft is on the runway. There was no seat belt extension for infant, the attendant advised that we hold the baby tightly during take off and landing. The children's meal was missing along with no baby food for infant and no juice. These conditions were not acceptable.

AIR INDIA customer review :  2 September 2011 by H Desai   (Canada)

Toronto to Delhi return. It was a good experience leaving from Toronto and going to Delhi. I was impressed with the service and promptness outbound. However, disappointment hit on the return starting from incorrect assignment of gates, to delays leaving Delhi to poor service inflight.

AIR INDIA customer review :  2 September 2011 by Raj Manakkal   (USA)

YYZ to DEL, Economy. Aircraft, interior design, interactive entertainment system all were good and in working order. Flight attendants were rude despite some demanding passengers. Food was good but only Indian which was ok for me. DEL to MAA had some technical troubles to check-in my luggage. MAA flight was delayed by 45 mins and crew were apologetic.

AIR INDIA customer review :  30 August 2011 by K Jain   (USA)

JFK-DEL return in Economy class. Check-in was quick and the boarding process at JFK and DEL were quite orderly with multiple agents attending to passengers. I had done the on-line confirmation 24 hrs beforehand and got my choice of seats on both flights. The planes were relatively new B777's and were clean and well-maintained both times. The flights took off slightly late but landed on schedule. The seat pitch was comfortable and there was enough leg room. Three meals were served with vegetarian and non-vegetarian options. FA's were not artificially friendly but seemed genuinely polite and helpful. The bathrooms remained clean for the duration of the flights. I found the overall product on this route to be very good in terms of comfort, convenience, and value.

AIR INDIA customer review :  27 August 2011 by S Yovan   (UK)

London to Trivandrum via Mumbai. Flight attendants were hardly seen during the flight. The quality of the snack (sandwich) was below standards and food quantity was limited. Toilets were unclean. Elderly and parents with kids were not attended to. It looked like they operated a help yourself policy by just leaving water and juices for us to serve. FA's were more content to sit and chat between themselves rather than aiding passengers. The domestic transfer (7hrs transit) was another pain as we had to go through customs at Mumbai, was transferred to the domestic airport which had no restaurants or resting places and no temporary accommodation was offered.

AIR INDIA customer review :  26 August 2011 by Dhabi Vala   (UAE)

MAA-DXB flight. Flight left and arrived on schedule. Onboard the Dinner menu was typical South Indian food, it was tasty. Inflight entertainment system has fixed movies and music and no option/choice. Flight attendants were listening and responding to passenger needs, blankets were always in short supply. While the flight did not get an aerobridge gate for landing in Terminal 1, this is compensated by the comfortable bus ride which took us directly near the immigration gate. Overall, a very good service for the price I paid.

AIR INDIA customer review :  24 August 2011 by Anil Kumar   (USA)

Delhi to London. Flight was late and missed my onward connection to Chicago. Plane was neat, clean with good leg space and wide seats. Food was good, FA's courteous and different option offered to my son for breakfast. FA's need to be more friendly and cheerful towards passengers.

AIR INDIA customer review :  23 August 2011 by Pushpak Deshpande   (India)

Mumbai-Raipur-Bhubneshwar. Flight was good, crew polite and up to standard. Aircraft in good condition. The only thing that was not present was the Nose Camera. Good food and I would fly again.

AIR INDIA customer review :  12 August 2011 by M McNally   (UK)

Economy LHR-DEL return. Service was very good on both legs, crews were friendly and approachable. Stewardesses continually checking on passengers offering drinks and snacks. Food was very good quality and offered veg and non-veg options without any prompting. Entertainment system is adequate but could do with more choice. The 777-200/300 versions are modern and I'll use them again.

AIR INDIA customer review :  10 August 2011 by Peter Edwards   (USA)

New York-London-Mumbai. Cabin crew had no control over passengers during landing, many were allowed to get cabin baggage down from over head lockers when seat belt signs were on. Avoid sitting near the toilets, I did and passengers seemed to jabber louder than the engine noise. Delhi to Bangkok much improved, better behaved passengers and a more professional cabin crew.