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Air India Customer Reviews and Air India Passenger Trip Reports



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Air India Customer review :  29 August 2013 by Puli Anand    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

B787 Dreamliner (AI-114) on 8th Aug 2013. Timings were good (9.30pm), plane was superb, less engine noise, big shaded windows and comfortable seats with better leg room. The food was very good, luggage was 46 kgs and I've never seen in my life a big queue for a plane check in. The crew were professional - seem to be new and very young. Smooth take off and landing. Delhi's T3 is much bigger than I thought. Transited to HYD on 9th Aug 2013 on Airbus 321, service was good and the food was very tasty. Only problem was the baggage handling. On my way back to Birmingham on AI113, served tasty food, crew were helpful and as usual the new Dreamliner is excellent. Would travel again.



Air India Customer review :  28 August 2013 by J Cayzer    (Germany)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hyderabad-Mumbai-Jaipur, early morning flight, well-kept Airbus A319s on both legs. Flight well operated and on time, staff attentive and efficient. Food option quite greasy for that early in the morning, couldn't stomach it. IFE seemingly not activated for both legs. Apart from that a completely normal modern domestic airline experience.



Air India Customer review :  28 August 2013 by U Prabhakar    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have had a wonderful experience with Air India when I travelled on Delhi-Chicago. Although, I was travelling Business, it felt like travelling First Class. I appreciate the leg room which their seats provide. Food was very good with sufficient portions. Before travelling with AI, I did heard a lot of noise about notorious Cabin crew of AI, but my personal opinion is they are much better than Lufthansa, United. For sure, I would travel only AI now onwards.



Air India Customer review :  23 August 2013 by Andrew Venning    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-DEL-CDG then CDG-DEL-MAA-SIN in July 2013 in business class. A319 SIN-DEL was 5/10 at best - old plane and unprofessional staff. B787 Dreamliner DEL-CDG (and return) - very professional staff, 10/10. DEL-MAA - A320 - OK - 6/10. MAA-SIN No boarding pass from MAA-SIN and no visa for India meant we spent 60 minutes of stress in no-man's- land while an AI staff went to get us boarding passes and clear our luggage through Chennai customs. Chennai business lounge in old terminal was shocking. Wanted to charge for drinks after the first freebie. Eventually got away to SIN on an A330 which was ok - 6.5/10. Would recommend the 787s but not much else even though I got a bargain price in business class. Dreamilners were beautiful, the rest was so so.



Air India Customer review :  15 August 2013 by C Andrade    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Of the last 4 trips, I spent almost as much time delayed by Air India than I did flying by Air India. Goa-Chennai delay 4 hours, flight time 1.5 hours, Chennai-Singapore delay time 30 mins, Flight time 4 hours, Singapore-Chennai delay time 5 hours, flight time 4 hours, Chennai Goa delay time 0 hours, Flight time 1.5 hours. In all: delay time 9.5 hours, Flight time 11 hours. Then I had to put up with the service.



Air India Customer review :  14 August 2013 by S Griffin    (Singapore)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-SIN. Very limited service in Business Class. Meal the same in Business as Economy. Staff mainly stayed in the front of the aircraft sitting behind a curtain. Very dated plane. Worst Business Class of any airline that I have flown on.



Air India Customer review :  13 August 2013 by Vikram Solanki    (India)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

9 Aug 2013, Hyderabad to Mumbai, AI964. Scheduled time was 10.45am but flight started at 12pm. Total delay 3 hrs without any information. No proper communication, no supervisor available for any updates. No passengers got updates, no proper management. Please improve the service.



Air India Customer review :  13 August 2013 by Bhatia Brijesh    (India)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-SIN-DEL. I flew through Air India 380/381. Delhi to Singapore and return. The air hostess' behaviour was not at all professional. They had smiling faces towards First class Passengers though. After that, they ran out of blankets so they increased the temperature. The food was wet due to too much condensation and they forgot to mention that the entertainment system was down.



Air India Customer review :  8 August 2013 by Annette Hodgetts    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

In New Delhi we were booked onto a flight that was cancelled but we weren't told, sat at the boarding gate for 2 hours. When we asked about our connecting flight we were told we wouldn't make it and would have to make the connection the following day. They didn't want to pull our luggage off for me, I was expected to go without for 36 hours. They put us in a hotel in Bangalore, not told about another stop in India before we landed in The Maldives. We had no information about anything really, we were looking on the boards at the airport and most of the Air India flights we either delayed or cancelled. We flew with India's budget carriers Indigo and Spicejet and never had any problems, seats were a little narrower but they were on time and staff friendly and accommodating.



Air India Customer review :  7 August 2013 by Kumar Ganesh    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DEL-IXE on A321, on 28/07. Ageing aircraft, before time push back. Plane developed a technical snag in Mumbai but ground staff handled the situation professionally and we were shifted to another aircraft. Overall, a satisfactory experience.



Air India Customer review :  30 July 2013 by J Chandwani    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and kids traveled from London to Mumbai on AI130. After Landing in Mumbai, my wife told me was that it was the worst journey ever. The TV wasn't working, lights were not working, call button was not working and air hostesses were rude.



Air India Customer review :  29 July 2013 by Krishna Reddy    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

MXP-FRA-DEL-HYD. Flight was very good and connection was very smooth in Frankfurt, crew were reasonable, food was average and seat spacing was very good. Aircraft was Dreamliner, transit at Delhi was very good, domestic sector of the flight was especially good, crew very friendly and food very good. They should improve their overseas crew and food, otherwise a perfect journey.



Air India Customer review :  22 July 2013 by Manjinder Singh    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-ATQ with stop over in Delhi both ways. 9.30pm departure from London but ended up taking off at 11.40pm due to late arrival of aircraft. Full flight. Boarding was quick. Good point is that the leg room is the best I have experienced compared to other airlines I have flown in economy. Wasn't asked what meal I'd like, just given veg option. But it was nice. In fact food was great on all flights. A drink and peanuts on the domestic sector. Cabin crew were ok, just done what they had to but call bells are NOT answered. I tried on 5 occasions. Inflight entertainment was average. Great if you like Bollywood movies. But some passengers screens weren't working. The transit in Delhi is a mess, lack of organisation and going through security is chaotic not to mention the rudeness of the airport staff (not Air India's fault). I wouldn't hesitate to fly Air India again if the price was cheapest again. Jet Airways service is a lot better.



Air India Customer review :  22 July 2013 by Shivam Chhibber    (Canada)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have travelled from Toronto to Delhi. However, this flight has the most uncomfortable seats, the most disgusting food and rude staff. Will not recommend this flight. Moreover, some seat entertainment does not even work.



Air India Customer review :  19 July 2013 by Prayash Giria    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Regular user, last flights were DEL-BOM-CJB and MAA-IXZ. A320s were showing signs of ageing, and the ground crew botched up seat allotment. DEL-BOM-CJB was delayed by an hour at BOM due to congestion (more of the airport's fault than the airline's). Both flights, however, were smooth and comfortable, with decent service and great food. IFE was adequate for a two hour flight, though it could do with a better selection. They also have an above- average inflight magazine that's worth a flick through. Experienced pilots made flying through bad monsoon weather fairly unnoticeable, while the air hostesses, though ageing, were very courteous and polite. Compared to private airlines, the ones on Air India speak fluent English! Would always stick to AI.



Air India Customer review :  4 July 2013 by Mambattu Arunachalam    (UAE)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I am a regular traveler between DXB-MAA-DXB (AI 905/ AI 906). Flight was good. Average age of aircraft Airbus A321 is around 3-4 years. Seats are comfortable, food is good. There is improvement on punctuality. Turnaround time at DXB is far better and quick. Inflight service is good and crew are efficient.



Air India Customer review :  1 July 2013 by Kalyan Amar    (USA)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew DEL-MAA, Air India's brand new 787 Dreamliner on June 22. Departed on time, arrived good 20 min early. Excellent AVOD for a domestic flight. Good food, active young crew, clean plan, smooth flight. Enjoyed the new large electronic window shades, sky interiors. Seats were comfortable with foot rest and USB port for charging. Will fly them again.



Air India Customer review :  29 June 2013 by G Kam    (Singapore)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI381 on 26 June 2013, depart Singapore Changi Airport at 09.15. Delayed 20 hours. Pros: One free meal ticket when flight was delayed. Cons: No Online check-in. 9.15am Flight delayed 45 mins, then cancelled. The same flight was rescheduled for 1.30am the following morning. Got to the check in counter only to be told that the flight was delayed until 3.45am. When getting ready to board, was told by another passenger that the flight was delayed further until 6am. No customer service. No relaying of updates/information to passengers.



Air India Customer review :  26 June 2013 by Anurag Sharma    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Delhi-Chennai via Mumbai. I was not expecting much customer service, flight service (timings) but it was the opposite. Very nice in-flight service by cabin crew, quick response to passengers and the quality of food was excellent too. Arrived early to our destination.





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