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Air India Customer Reviews and Air India Passenger Trip Reports



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Air India Customer review :  1 July 2014 by S Krish    (Canada)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled on Air India from London(LHR) to Chennai via Bombay. The first leg was a brand new 787, it is great product, seating 3-3-3 and much better leg room then any other airline. I am tall 6.2 ft still I find very comfortable seating. On board we had 3 servings, one drinks service with beer wine and spirits, one good full meal with choice of Chicken, fish or veg options and one snack before landing. For 8 an hours flight - lots of food. Good quality food and we enjoyed it and there were desserts too! Inflight entertainment was good with choice of new Hollywood and Bollywood movies, TV shows, sports and business section - enough to keep us busy for 8 hours. FA's were good, lots of smiles and caring for kids and elders. Toilets were kept clean all the time. Flight landed in Bombay full 30 minutes ahead of schedule. The second leg was an A319 again good product, hot breakfast served with choice of either Scrambled eggs and potato or South Indian Veg. We all enjoyed the breakfast. Air India has improved a lot and now stands on par with other international airlines. I will fly again and recommend fully.



Air India Customer review :  19 June 2014 by Preet Mohan Singh    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

5th June, flight AI 302 and returned on 16th June, flight AI 301. Traveled to Sydney from Delhi and back on Dreamliner, very convenient timings, excellent staff service. Nothing better than a direct flight, will travel again on Air India to international destinations.



Air India Customer review :  10 June 2014 by R Sirkar    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BOM-GOI and back (AI 661 and 662). Outbound: A321- Check-in smooth, flight was delayed by 30 mins due to airport congestion, was kept informed by the cockpit crew with regular updates. Crew were attentive, friendly and responsive - although only peanuts, juice and water was served. Inbound: A321 - Check in smooth, flight was delayed by 20 mins and received the revised time SMS well in time, Flight took off as per revised schedule, again crew was attentive, friendly and responsive, although same thing was served for snacks. Overall a good experience and would recommend.



Air India Customer review :  10 June 2014 by M Sidhu    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I flew from Amritsar to London via Delhi on flight AI115. Early morning departure from Amritsar with 2 hour stop over in Delhi then it was 7am when we took off from Delhi. The flight to Delhi was 50 mins on an airbus A321. Was given juice and a snack. No complaints. On the international leg, it was a Boeing 787 Dreamliner. The flight was brilliant. I cant complain. The leg room was great (I flew economy). Even when the person in front reclines their seat, it isn't uncomfortable. The IFE was excellent. Fast and easy to use. Plenty of movies to choose from, mainly Bollywood with a few regional choices too. Maybe not so great on the Hollywood selection. The breakfast wasn't the greatest but for airline standards it was ok. Later in the flight lunch was served. It was lovely. I had the non veg option. It was chicken, rice and also saag. It was probably one of the best airline meals I've had. The crew were well presented and hospitable. The flight was ahead of schedule too. Plane was spotless. I would definitely recommend Air India.



Air India Customer review :  2 June 2014 by A Mehta    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled by AI to HYD. Aircraft was VT-SCB in the Indian livery. Plus points: Check in was a breeze. Flight departed on time. Minus points: Aircraft was unclean. Crumbs on the tray table, the side panels looked as if the last time they had been cleaned was during the Airbus delivery. All that pax were given was 2 cheap pieces of biscuit. The spring rod from the seat pocket was broken and was poking my knee on for the entire flight. For a full flight, I did not have an option to change my seat. Never again with Air India.



Air India Customer review :  2 June 2014 by Praditha Narayan    (India)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The service offered was very poor. There was no entertainment at all. I travelled from Hyderabad to Delhi. The duration of flight is two hours. Service was unavailable during the entire journey. The food was not at all good.



Air India Customer review :  2 June 2014 by Dave Kumar    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took a Heathrow - Delhi - Heathrow flight but return flight was horrible. It was an old plane with entertainment system broken. Cabin crew restarted the entertainment system 3 time with not affect. The remote was broken and could not switch on overhead light to read. Since the flight was full, could not accommodate a different seat. Food was tasteless.



Air India Customer review :  30 May 2014 by Corey Mankink    (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

It was a BHX-DEL-ATQ return flight on the Boeing 787-8. I had read the comments thinking it was horrible but it turned out to be the opposite! An ordinary Meat Curry with Saag Aloo and Rice! Entertainment was impressive- Bollywood and a few Hollywood movies! A steward didn't give my wife a vegetarian meal! She gave her a Chicken Meal, nevertheless another steward came and gave her a veg meal so it was okay!



Air India Customer review :  27 May 2014 by V Anjali    (India)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bangkok to Mumbai. We were travelling along with family. Horrible flight. Travelling period was 4 hours 30 min. Entertainment system was not working at all. Staff on the board was not cooperative. It was a horrible experience.



Air India Customer review :  22 May 2014 by John Roder    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Udaipur to New Delhi. The flight left 30 minutes early - I hope everyone was on board. The flight attendant's were vey good but we did not eat the meal. The other 6 business class passengers who were Indian asked what the meal was, and would not eat it. Overall the flight was comfortable and we would fly Air India domestically again.



Air India Customer review :  20 May 2014 by Jay Sitlani    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Bom-Jaipur-Bom on A319. I was surprised to receive breakfast outbound and snack inbound. There was no choice, and they only served tea/coffee/water as beverages, but what they served was pretty good. The cabin attendants were pleasant, legroom was good. There was seatback IFE, but it appeared to only have one channel playing some Bollywood farce. Both flights were quite good for a short domestic hop.



Air India Customer review :  16 May 2014 by J Lall    (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Travelled 11th April 2014, was very disappointed with the delay we faced at LHR, 6 hours delay due to technical problems with the new dreamliner 787. Not happy with leg space, I was expecting something a bit more sophisticated, not nice experience for those who are broad and tall. Had problems with entertainment system on the way to DEL and on the way back to LHR, crew were friendly. Sorry Air India, but first and last.



Air India Customer review :  16 May 2014 by Darayus Patva    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BOM-DEL-SYD, we reach domestic airport by 7 am to beat Mumbai traffic to catch our 10 am flight, since we were FFM there is seperate queue at domestic airport and queue was small and quick, The check in staff was not all courteous. We requested in case we can be pushed up on earlier flight to Delhi for which he asked us to pay extra for changes so we continue with our original booking. Flight boarding from Mumbai was slow and eventually took off 50 minutes late and hence reach Delhi at 12.45 for our connection flight to Sydney departing at 13.25. DEL staff were prompt to receive us and took us to transfer desk and immigration and finally get our security clear, and put us on our flight at such a short transit time. due to delay we could not enjoy new Delhi airport. Flight from Delhi departed on time, flight was light, so staff made announcement for passenger to move and spread out in aircraft if they wish and occupy empty rows, good meal, courteous staff, cabin was clean, few toilets were smelly - wish they do something to keep them clean on long flight, decent entertainment.



Air India Customer review :  16 May 2014 by B Gold    (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Melbourne to Delhi. The new Dreamliner 788 is a great plane, a lot quieter, more room to move about, cleaner air and large windows. Left and arrived early. Business class half empty so the service was very good, not quite as good as the Asian airlines but more than satisfactory. Seat comfort was fine and the lay flat bed made sleeping easy. The entertainment was good, watched 2 movies in English. Ordered special food which was my mistake and cannot blame the airline for the disappointing food. The snack between meals (smoked salmon) was most enjoyable. The extras included a nice travel suit, better than Qantas pyjamas, duvet and pillows were comfortable and travel socks and eye masks supplied. Second leg Delhi to London, plane, service and entertainment as good as the first flight. Food. Gave up on my special meals and ordered from the menu. Breakfast (Poached eggs) was fine and the dinner (Supreme of chicken) served just prior to arrival as good as any meal I have had on a plane. Fresh fruit to finish. Extras - none which for a 9 hour plus flight was surprising, bnot even travel socks.



Air India Customer review :  13 May 2014 by Sam Skariah    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Short haul flight from Trivandrum to Chennai. Pleasantly surprised by the condition of the aircraft which was a new one. The crew were efficient and friendly. The flight was on time and there were no time discrepancies on arrival either. Since it was a short haul flight, snacks were offered. There is always room for improvement like the inflight entertainment. Overall I was pleased and would definitely consider flying Air India again.



Air India Customer review :  12 May 2014 by S Menon    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Mumbai - Jeddah and back. The flight to Jeddah was a hopping service from Mumbai to Hyderabad and onto Jeddah. Aircraft was an old 747-400 piloted by an all women cockpit crew. Aircraft though old was neatly maintained. Served with a light snack on the Mumbai-Hyderabad sector and a full meal on the Hyderabad-Jeddah sector. Cabin crew curt but efficient. Decent selection of in-flight entertainment though some of the touchscreens were not working. Return was a direct flight to Mumbai. Aircraft was a 777-300. Neatly maintained. Efficient cabin crew. There was a slight delay in take -off due to a temporary runway closure at Jeddah airport but the captain was prompt to keep the passengers informed of the status. Decent in-flight entertainment system and a good hot dinner served. Air India looks to be improving its quality of service by the day.



Air India Customer review :  11 May 2014 by C Chakraborty    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew in March 2014, LHR-CCU-LHR via Delhi. Outbound flight was Dreamliner, new flight and good food/drinks, service was excellent. DEL-CCU was also good as well. On my way back faced little bit of hassle at CCU airport re baggage x-ray, CCU-DEL service was good but were not satisfied with DEL-LHR leg, no choice of drinks and also no wine, video entertainment was not working properly, arrived London Heathrow ahead of time though. Service should be improved on DEL-LHR sector.



Air India Customer review :  5 May 2014 by Rajiv Krishnamurthy    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My mother left on AI 43, MAA-DEL connecting AI 101, DEL-JFK on May 2 2014. Flight was slightly delayed from Chennai. She is 82 years of age and had a broken vertebra 6 months back and after my trip to SYD/MEL last Oct-Nov I decided that the transit is pretty good at Delhi and my mother could go unaccompanied in Business Class. The flight arrived 45 mins ahead of schedule at JFK and being a passenger in a wheelchair she was absolutely thrilled with the care the AI staff bestowed on her. The only issue I faced was, getting a wheelchair at Chennai airport as the AI counter was closed and I was not allowed inside - but security staff were kind enough to offer a seat for my mother and advised me to get an AI staff and fetch a wheelchair. My mother informs me that the connection in Delhi (to AI 101) was very smooth and she was well taken care of. She was full of praise for the cabin staff. AI has definitely turned over a new leaf and there has been a tremendous improvement in their attitude as well as service - their hub at T3 Delhi is much better than what prevailed in Mumbai and the ground staff are wonderful at Delhi!



Air India Customer review :  2 May 2014 by Siddharth Malhotra    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew DEL-MUM-DEL. Flight was on time and food was excellent. The IFE was satisfactory. They need to improve on that. Overall experience was good. Highly recommended.



Air India Customer review :  1 May 2014 by Vatsal Arya    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI310, BOM-DEL. Packed flight just ahead of the Holi Holidays but great on boarding and inflight service. On time departure and on time arrival.



Air India Customer review :  1 May 2014 by Sandesh Kshatriya    (Thailand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI330, 30 April, BOM-BKK, A321, Seat: 30A (Window). Check-in gain smooth and efficient, agents urgently need to be trained to smile. Boarding was good, the buses were clean, not smelly and new. I use Air India for great legroom (better than TG) on all of their flights so this was again good. Inflight entertainment average, 1 Hollywood, 1 Bollywood, 1 Punjabi, 1 Comedy, 1 Music channel, fair for a 4 hour overnight flight. I've flown this flight many times and as usual I ordered VLML (Vegetarian Lacto-Ovo meal) and like every time on this flight, it has never been offered. (Standard meal for as long as I can remember on this flight is (Vegetarian: 3 grilled Paneer cubes, 1 Veggie puff and 2 Kachori balls). (Non Vegetarian: 3 Grilled Chicken cubes, 1 Chicken puff and 2 Kachori balls). The crew ranged in age, I must again commend them for their teamwork and efforts, they were very professional, courteous and service minded. Baggage delivered on time, even though parked on a remote bay. Overall a great flight - obviously will fly them again.



Air India Customer review :  1 May 2014 by Sandesh Kshatriya    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI331, 25 April, BKK-BOM, A321, Seat:9F (Exit Window). Check-in was Smooth and efficient, agents in BKK had smiles on their faces. Boarding was decent and organised. Seat with obviously great legroom (Exit window). Inflight entertainment crashed in the first 15 minutes of being airborne. I ordered a VOML (Vegetarian Oriental meal) less than 6 hrs prior to departure but my surprise it was offered to me on the plane. I must commend the Crew who make a huge effort to satisfy passengers on the plane, since most of them are first time flyers and seeing Drinks/Food being free they want to extract the most they can. Loved the good sleep. Warning - Seat row * has a layout of 2x2 against the standard of 3x3, these seats do not recline at all (Staff at the check-in warn you of this as well, which is great).



Air India Customer review :  28 April 2014 by Purna Ananth    (India)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 639, BOM-BLR and AI 610, BLR-BOM: Major plus points are 1) Better legroom, 2) Hot meal, and 3) Inflight entertainment (for what it is worth) - at approximately the same price as LCC's. Staff were efficient, and some even smiled. Flight was late out of BOM, informed by SMS 2 hrs in advance (which is not much help). Both flights were light, so plenty of space, quick service and not much crowd around the loo. Baggage appeared in decent time. So all in all not a bad option.



Air India Customer review :  24 April 2014 by Ian Williamson    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We flew from Bhopal to Delhi. Our international flight had a baggage limit of 25 kg, however the limit on this flight was 15 kg. We were therefore way over the limit. We were taken away to a small room and made to feel like criminals. We had to pay a significant fine and were ignored when we tried to explain our situation. The whole situation was handled very unprofessionally and as a result we will certainly not use Air India in the future.



Air India Customer review :  23 April 2014 by M Weil    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris CDG to Kathmandu via Delhi and back. All flights on schedule. Comfortable planes (Dreamliner). Inflight entertainment good. Very good service at Delhi airport: my husband had left his coat on the plane, a single inquiry and the coat was delivered to us.



Air India Customer review :  22 April 2014 by G Puri    (Bahrain)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Bahrain-New Delhi. Excellent flight, service has improved drastically since when I last flew. Clean, new aircraft with comfortable seats. Cabin crew were polite and enthusiastic. Good selection of beverages and food (Indian options only) was delicious. Departed and landed on time. Entertainment was limited to Hindi films, and a few old Hollywood classics. Air India could try improving its entertainment system. Other then that a perfect flight. Would not hesitate to fly AI again.



Air India Customer review :  22 April 2014 by Patva Darayus    (Australia)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DEL-BOM via MEL flew on 18th April. Flight was full so no chances for change of seats, my entertainment system broke down so no entertainment available for whole flight, it was a new 787. Lots of other passengers were complaining that their systems were not working. Otherwise flight staff were efficient, quick and the food was good. Flight landed one hour late may be due to head wind but otherwise it was an OK flight.



Air India Customer review :  22 April 2014 by Adam Simmons    (Spain)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LHR-DEL-SYD. In both cases, the plane was very lightly loaded, in both business and economy cabins. Seats in B777 (LHR-DEL) and B787 (DEL-SYD) were lie flat and not too difficult to manoeuvre after a little experimentation. IFE: B777 has less choice for western tastes and the remote control was very fiddly, in the end, I gave up. B787 had touch screen which was much easier to use and more responsive. Service overall was very good, except for one older female attendant on LHR-DEL who appeared to speak barely any English and could learn to crack a smile from time to time.



Air India Customer review :  17 April 2014 by Shrivastava Sachin    (Singapore)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 842 from Mumbai-Chennai-Singapore on 12 April 2014. Advised at the time of booking that this would be a direct flight, after a few days we get a message that this is going to be via Chennai. The atmosphere onboard was so poor, we could smell urine in the air although we are sitting pretty far from the rest room. The entertainment system was non-operational throughout the journey. The toilet seats were found to be broken and overflowing. I will never make the mistake of booking Air India again.



Air India Customer review :  14 April 2014 by Sean Singh    (Singapore)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 102 from JFK to DEL on their non stop service. I would rate the trip to be completely satisfactory. Comfort - This is what the trip is about. Kudos to AI team for having their Boeing 777-300ER to be configured as 3-3-3 seating instead of 3-4-3 seating which many airlines do, this translates to excellent seat space and good leg room. The trip has perfect timings and usually reaches Delhi well ahead of schedule. Food - Being from Indian origin I liked the food, which is hot and a little spicy. Entertainment - Now many would want a great entertainment units for this flight and even would have made plans to watch a lot of things inflight, well don't, this flight is great to sleep and rest. The movie selection was not great, and their interface needs improvement, Crew - Now there are a lot of small things that make an airline great and I do tend to see them, from the captain speaking about the journey and enthusiasm of the crew with a big smile each time they serve. Transfer at Delhi was fast and breezy. Overall even though there are a few shortcomings I would recommend this flight.



Air India Customer review :  8 April 2014 by V Arya    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 55, Kochi to BOM. Fully packed late night flight, on time, decent dinner and decently well looked after for a short flight. Polite crew. Will fly again.



Air India Customer review :  7 April 2014 by V Arya    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 54, BOM to Kochi. Slightly old plane, but perfect trip, great food and on time.



Air India Customer review :  4 April 2014 by I Chatterjee    (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

JFK to CCU and back in Air India, and I was in for a pleasant surprise. The aircraft, a Boeing 777-300ER, was clean, the seat was reasonably comfortable. The food was good, they offered Indian veg and non-veg, and one continental platter. The crew would only offer you veg or non-veg, one has to poke the crew and only then they would tell you of the continental option. The JFK-DEL flight arrived almost 70 minutes ahead of schedule. Once we deplaned, there were Air India ground staff to help us connect to the onward domestic flights. The domestic flight was an Airbus A320. The flight was clean, although surprisingly, I found the crew more helpful and courteous than the international leg. It was on time as well and we landed at CCU a full 7 minutes before time. No surprises during the return flights as well. Luggage was delivered quickly on all occasions. The airline have certainly improved since the last time I traveled with them. However, there are rooms for improvement in staff behavior and in-flight entertainment.



Air India Customer review :  2 April 2014 by Rajiv Krishnann    (France)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Paris (CDG) to Mumbai (BOM) - The flight took off on time from CDG. It was a Boeing 787-8 Dreamliner. The food served onboard was good, plenty of drinks, extremely hospitable and wonderful flight hostesses. In-flight entertainment was excellent. Reached Delhi half an hour before the scheduled arrival. Had a changeover at IGI T3, New Delhi. The flight from Delhi to Mumbai was an average one, with good food, good crew, but a little bit noisy people around. I would definitely repeat Air India in the future.



Air India Customer review :  31 March 2014 by PS Benning    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 115, Amritsar to London Heathrow via Delhi, the flight left Amritsar on time, snacks served during flight and there was IFE available. The flight leaving Delhi was on time and we flew in a dreamliner. The flight actually landed an hour early and it was hassle free. The crew were attentive and the whilst there was IFE it could do giving you a wider choice of viewing you get the same selection on both inbound and outbound flights.



Air India Customer review :  31 March 2014 by PS Benning    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 112, Heathrow to Amritsar via Delhi, flight was on time leaving London, staff were attentive, only down side was the IFE, need a wider choice of programmes and films. Aircraft was clean and the crew did make you feel welcome. Captain did keep us informed when we hit some severe turbulence as to how long it would last. I had heard some horror stories about flying with Air India but my experience was a good one. The connecting flight from Delhi to Amritsar also left on time you going get served snacks given it is only a 40 min flight.



Air India Customer review :  31 March 2014 by A Carpenter    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew BKK-BOM-LHR. BKK-BOM unexciting and somewhat hard-nosed female cabin crew which is a shame. Flight was on- time. 7-hour layover in Mumbai was lovely in new terminal building, great food options and plenty of lounger chairs to lay-back and rest. BOM-LHR on 787 was fabulous, very comfortable, lots of legroom, pleasant peaceful cabin except for one unfortunate air-rage incident which was handled very professionally by the cabin crew. Food a bit heavy for my liking but I would fly these guys again.



Air India Customer review :  27 March 2014 by C Thoas    (Panama)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently took 4 trips on AI, 1 domestic and 3 international. They were, in a word, a nightmare. JFK-DEL is 15 hours. The seats had their cushioning removed, the entertainment panel only partially worked on 1 flight and didn't work at all on our return flight. The flight maps did not even work on any of the 4 flights. Cabin maintenance (or lack thereof) made me question their mechanical maintenance. Flight attendant service was horrible. People were still in the aisles when they pushed off for take off and jumped out of their seats as soon as we touched down - opening overhead compartments etc as the cabin crew ignored everything. Too busy talking in the galley. No comments at all from the flight crew about the 3+ hours of terrible turbulence after leaving Delhi. The cabin crew routinely locked one of the coach bathrooms for their own use which meant 2 toilets for about 200 people. They never walked through the cabin before or after meal service. As a former flight attendant who has flown millions of miles on different airlines, I can say this is the worst airline ever.



Air India Customer review :  26 March 2014 by Arjan Nagra    (New Zealand)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled on Air India, flight AI301 serviced by the Boeing 787-8 Dreamliner. It was an excellent flight. The cabin crew were very friendly and smiled. The food was good, but there was not enough western entertainment compared to other airlines. The seat was very comfortable with a great amount of leg room. I would love to fly with Air India again.



Air India Customer review :  18 March 2014 by Satish Bedi    (UK)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The seats on 777-300 for AI 112 and AI 111 are a bit small. The reclining part of the seat is also not very much. Food is served quickly after the drinks are served. I was told that it is AI policy not to allow passengers to mix drinks. There was no wine on AI 111 and I think only red wine on AI 112. When I requested a second drink (AI112), I was asked why did I not ask for a larger drink first time. The food and staff were ok. Good value for the price in comparison to other airlines.



Air India Customer review :  13 March 2014 by S Sareen    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My husband and I travelled from Amritsar via Delhi to London. Our flight was cancelled at Amritsar due to weather conditions, they decided to take us by coach to Delhi, the coach provided was very basic and there was no Air India staff to look after passengers. We were not provided with food during the journey that took about 17 hours when it should have taken only 6 hours, there were children on the bus who were very disturbed, no provisions were made available. When we got to Delhi there was no Air India rep to greet us and direct us, we were all lost and did not have any information, we were all running around from pillar to post to find out where to go and get some info, when they should have looked after us, at least when we got to Delhi. We were very disappointed with the whole service, they clearly don't know how to provide customer care so I will never travel with them in the future.



Air India Customer review :  13 March 2014 by Kshatriya Sandesh    (Thailand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI331, 6 Feb, BKK-BOM, A321, Seat 29F (Window). Excellent check-in service by BFS staff, warm welcoming, polite and very helpful. Good Legroom, much better than other airlines narrow body for sure (even after the guy in front of me reclined the seat did not touch my knees - I'm 6ft 1). Excellent set of crew on the flight (all female operated flight) pre-booked for VOML (Vegetarian Oriental) was served promptly - after I ate, I greedily asked for more food and was again promptly given a regular Vegetarian meal with a warm smile and was told to just call if i needed anything else. Could not fault this flight at all.



Air India Customer review :  13 March 2014 by Kshatriya Sandesh    (Thailand)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI330, 20 Feb, BKK-BOM, A321, Seat 27C and my wife 27A (middle seat empty). Average service from the Indian staff at Bombay Airport, no eye contact, no greetings, just come and go types. Crew again all female crew including cockpit, welcoming and pleasant - but midway through the flight after the meal service things changed. I moved to the last empty row so my wife and I both could get some sleep, however, one of the crew members walked up to me and told me I could not sit there. This left a sour taste after the wonderful flight I had on the inbound.



Air India Customer review :  12 March 2014 by Andrade Sunita    (UAE)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My family of 4, 2 adults and 2 children traveled Dubai-Goa-Dubai on 20th Feb to 8 March on Air India direct. On 20th Feb, Dubai-Goa, the flight was scheduled at 11pm but took off at 12.20am. The delay announcement was very brief and no one was available at the gate for comments. If passengers were told even at 7-8pm in the evening, it would have avoided rushing to the airport. Food specially for children could be managed by us, etc. We were left standing as there was nowhere available to sit. No entertainment onboard, the seat in the front had a torn pocket which had a wire coming out which could be very dangerous for my child. I had ordered a children's meal, however on the flight back on 8th March none was given. When we pay a similar fare compared to other flights why can we not get the same services?



Air India Customer review :  4 March 2014 by J Humeau    (France)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CDG-DEL-CDG. I flew on a dreamliner, it was my first time with this airplane. Surprisingly, the business class is simultaneously comfortable and neutral. There is no soul in it, not an ounce of charm, that you frequently find with other companies. However, it is very comfortable to sleep on a flat seat.



Air India Customer review :  3 March 2014 by N Seenivasan    (Germany)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The FRA-DEL leg was delayed 24 hours due to the heavy fog in Delhi (not Air India's fault), but they quickly and painlessly transferred us to a Airport Hotel, where we had to spend the night. Air India even arranged for Indian food at the Hotel. Flight took off on time the next day at around 4pm and the Dreamliner was as usual excellent. Great leg room, good food (though the portions were tiny, the Steward quickly fixed that on request by providing me with an extra tray), staff attentive throughout. What surprised me was the attentiveness of the Stewards towards parents with young kids. Came to check up on the parents multiple times and kept the kids happy with candy and cola. The DEL-HYD leg was pleasant and on time. The return journey HYD-DEL-FRA was uneventful and on time. As a regular traveler on this route, I can only recommend Air India for their great service. Contrary to what people say about the airline, it has transformed from a hopelessly terrible service to a rather decent airline.



Air India Customer review :  3 March 2014 by Stefan Thordersen    (UAE)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew from Dubai to Goa and back. Check in Dubai was pleasant and the lounge offered average. On the flight to Goa there was no entertaining system available and very limited selection of beverages. Flight back from Goa via Mumbai to Dubai was however a complete nightmare. Check-in in Goa was very slow and there was no lounge facilities available. The flight it is self was OK but on arrival to Mumbai passengers from economy class rushed forward thus generated a chaotic that crew did not have the capabilities to manage. On arrival to Mumbai (3 hour stopover) we headed to the lounge offered but were not allowed to access as check in staff in Goa had not given us lounge access slips. After half an hour we were finally allowed to enter. On arrival to the gate we were informed that the aircraft had been dispatched from the gate and we would have to be re-routed to another flight. We now were asked to leave the departing area as it was necessary in regards of our rebooking and we had meet up with a duty manager. This process took 1.5 hours and finally we met up with the station manager. We did not have any other option than to buy a new ticket for the following day.



Air India Customer review :  17 February 2014 by Saketh Rahm    (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Its been 20 years since I flew Air India and absolutely nothing has changed - the airline is still awful. I took a short hop DEL-JAI and a 40 minute flight turned into a 3 hour ordeal. Arrived DEL airport and check in staff said flight was on time. Went to gate, and no plane or agent to ask questions. Told by uninterested ground staff flight was changed to different gate. Went to new gate and waited for 90 minutes and finally asked what time boarding would begin. Told flight was delayed by 1 hour due to late arrival of incoming aircraft - no announcements, no information, nothing. Ground crew stood around chatting on their cell phones as passengers got annoyed and angry. Finally boarded 90 minutes late and hustled into seats. After 30 captain says, airport at JAI Is closed, waited another 60 minutes then abruptly push back fro gate. Flight to JAI uneventful, crew had a few smiles.



Air India Customer review :  14 February 2014 by Nurul Afandi    (Malaysia)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 301, 3 Feb 2014. Flew MEL-DEL. Chose Air India as it has a direct connection Delhi-Chandigarh. A friend was raving about the new Dreamliner. End up disappointed. Nothing special other than the fancy lighting on its windows and interior. The remote did not work, thank goodness for touch screen TV. Food choice was either veg or non veg only, both Indian cuisine. Portion was small, ended up asking for a snack 3 hours after lunch was served. Cabin was messy by end of flight, too many children on board unfortunately. Good points: Cabin staff were attentive to requests. The female crew uniforms are an old style, definitely need a modern design. Also, ground support staff were very good to ensure elders all received wheelchair support.



Air India Customer review :  11 February 2014 by J Turner    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

We arrived at check-in for AI302, the Dreamliner non-stop to Sydney, 4 hours before departure, only to be told our flight was overbooked and we must take the next flight, 24 hours later. They made no attempt to warn us beforehand so we had no opportunity to remain elsewhere. They made no attempt to book us onto associated airlines towards our destination. Instead, 2 hours later, we were bussed to a hotel miles out of Delhi City. Having eventually boarded the next day's Air India flight to Australia, we then sat and waited 2 hours on board with no service and only a single (late) announcement as to the reason. Something about late incoming connecting pax. So we eventually departed 2.3 hours late from Delhi, arrived 2 hours late in Melbourne, 1.8 hours turnaround there, eventually arriving at our final destination, Sydney. Rather than the Sydney direct flight we'd originally booked for the previous day, we ended up at Sydney 30 hours late.



Air India Customer review :  7 February 2014 by D Whalley    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Out LHR to DEL on Boeing 777. Return COK to DEL (A321) and LHR (Boeing 777). All sectors on time with DEL to LHR arriving 30 mins early. Air India staff looked after us well. On return met at domestic terminal by ground staff and escorted to international terminal. Many aspects of the service were good, but not consistently good to rival better carriers. Choice of English films/music very poor with virtually no new films or music available. Meals (we are vegetarian) variable but unimaginative and not at a standard acceptable in business class. Staff generally attentive and good, but not on domestic sector. Both journeys from and to LHR only half full in business. Whilst the overall product is not the best, it is still good value and the low cost.



Air India Customer review :  7 February 2014 by Mathur Vaibhav    (Belgium)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Traveled from Frankfurt and Delhi and back. New large aircraft, very comfortable. Good food good service. Left on time. Efficient ground staff and cabin crew. Highly recommended.



Air India Customer review :  4 February 2014 by Indraneel Upponi    (India)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 672 from Chennai (MAA) to Mumbai (BOM) by VT-SCT (A319). The only flight I had until now which departed 15 mins before the scheduled departure time from Chennai, and arrived 30 mins before the scheduled time in Mumbai. South Indian snacks were given as a veg-option and the IFE was working. Though the movie started halfway when we boarded the aircraft. Cabin crew were very acknowledging.



Air India Customer review :  3 February 2014 by Ralph Evans    (Australia)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Business class (AI 302) returning to Australia. I had read the poor reviews, but the schedule was good, it was non-stop, the price was OK and I wanted to try out the new B787 Dreamliner. We were very pleasantly surprised. First, the plane: it lives up to the hype. It was quiet, and I can believe the pressurisation and humidity are closer to life on the ground. We slept well and felt good on arrival. The lie-flat seats were fabulous, with cleverly designed spots to store your things. It was on time. Cabin service was fine if not notable. Ditto entertainment. One quibble: they served a large curry "supper" just before landing in Sydney early in the morning. Everyone else serves breakfast.



Air India Customer review :  25 January 2014 by Sanjay Goel    (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have used Air India for my 2 trips in 6 months for Sydney-Delhi flight. Even though planes are new and spacious with good legroom, unfortunately 6 month old planes are falling apart too quickly, components are broken in toilets, inflight entertainment remote broken, water seeping out of toilets on carpets, service light not working or erratic, tray tables dirty with no effort to collect rubbish during or at end of flight. Entertainment: Not much to watch / listen. Food: Nothing exciting again. If you are lucky to take off on time you will get a quick round of drinks. Staff will whack the meal on your tray table. As soon as meals are served you will see cabin crew coming at 100 miles/hr with tea / coffee pots. Next cabin crew are back with trolleys to collect your trays even though half of the plane is still finishing their meals. Staff: Pilots: No updates / Announcements. Cabin Crew are uninterested, uncaring and rude. Overall, hopeless and frustrating airline.



Air India Customer review :  25 January 2014 by Phil Ward    (Switzerland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew FRA-CCU-FRA in January 2014, changing planes in Delhi both ways. All sectors by new 787s, except for CCU-DEL which was on a respectable old A321. All flights reasonably on time. FRA-DEL delayed 45 minutes, but as there was nothing much to do in transit in DEL I didn't care, and DEL-FRA delayed by 30 minutes as waiting for a connection, but we still made our train from FRA with 10 minutes to spare. Check-in personnel friendly and helpful in both FRA and CCU, all plane interiors clean including toilets, pleasant food. Excellent in-flight map display on the 787s. A few niggles: on one of the 787s my AC power socket didn't work and the audio feed to my seat was dead.



Air India Customer review :  23 January 2014 by R Heywood    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As stated elsewhere, the seats/condition of planes are very poor. However there seems to be more legroom. The international flights often come out a lot cheaper - so accept poorer conditions for economy! However, the worst part of the flights I've done is the security at an Indian airport. It's atrocious and to be avoided if possible. My last trip travelling from Bangkok to London took more than an hour and that was on airside. To make it more infuriating, my hand luggage was searched 4 times and not one was a decent/thorough search - more like they were going through the motions! I will not fly with an Indian stop over any more and would rather pay a little more to avoid it.



Air India Customer review :  22 January 2014 by PraveenKumar Prem    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Jan 7 2014, MAA-DEL-BHX-MAA. Departure on time, though on an old A320, cabin crew attentive and food was good. Connection at DEL was 1.5 hrs which was quite decent timing, security again at DEL needs to be streamlined-some customer service skills for the security personnel. DEL/BHX on new Dreamliner, seats most comfortable compared to competing airlines. Electronic centrally controlled tinted windows a definite hit in Air India Dreamliners - peaceful sleep, food very good but limited drinks in Economy - no wine served. Landing good, severe delay in baggage collection, waited 45 minutes. I would definitely fly Air India B777 again.



Air India Customer review :  22 January 2014 by Vijayakumar Arumugam    (Australia)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I recently flew on the MAA-DEL-SYD leg. At Chennai airport, for an A320 flight, they had only 3 operating check-in counters, whilst planes from other airlines had 5-6 counters. This led to long delays and lengthy queues. The Air India ground staff at New Delhi airport seemed to be helpful in helping the passengers getting to their connecting flights. The Dreamliner for the Delhi - Sydney leg seemed to be a good one. The flight was delayed by 3 hours due to 3 stewards reporting sick at the last moment and they had to bring in replacement crew. The announcements were spotty and not easily forthcoming. The food served was tiny in portion with only one round of drinks offered for a 12.5 hour journey. The IFE was limited but worked. The toilets didn't have any amenities for a long-haul flight. The punctuality and the unreliability of this airline would make one say, never again.



Air India Customer review :  21 January 2014 by R E James    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

BKK-DEL-BHX on 9th December and you do get what you pay for (not a criticism)! We left BKK on time and the first leg was around 4 hours on a fairly old A320 which looked a bit shambolic but did the job. Staff were almost comically surly as a first impression although once you engaged a bit they got better. They dealt with some very rude passengers so in the end we sympathized them more than anything. There was simply no IFE at all but I had brought a book so that didn't make too much difference. The pilot guided us very well through a long patch of turbulence and we slowed right down near landing in response to fog at Delhi. Overall, it was pretty poor but pilot seemed experienced and we got there safely so not complaining. The connection was ok and we had a slight delay due to aforementioned fog but this time we were on the 787 dreamliner. Lovely modern aircraft with decent IFE but nowhere near as good as Emirates though a lot is invested in Bollywood stuff. The toilets could have done with cleaning. The food was reasonable with the lamb curry on the first flight the best and all were passable if not great. Staff were a little more enthusiastic on the 2nd flight which was good although the audible "bing" sound every time anyone requested crew assistance was unnecessary. Staff were reasonably attentive and drinks were available throughout. I would recommend as it's value for money.



Air India Customer review :  13 January 2014 by Tapani Utunen    (Finland)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

FRA-DEL-MAA return during the festive season on 787 and A320 on the domestic sector. Booked 9 months in advance to get a good price for the peak season and felt it was good value, because everything was perfectly fine with the Dreamliner (seat pitch, cleanliness, meals, staff service with a sense of humour at times, good on-time performance, IFE). The domestic sector was served by an older single-class A320 which was far inferior to the Dreamliner, but the staff were good both ways and served hot meals during the 2 1/2 hr flight. Cannot fault Air India in any way and loved the Bollywood films onboard the 787. However, the transit arrangements at Delhi International Airport are a nightmare, which easily bring the spirits down after a good flight. Air India management should work closely with the authorities to make transit arrangements flexible because their European flights (LHR, CDG, FRA) as well as Melbourne/Sydney seem to depart within an hour. Too much chaos and too frustrating really.



Air India Customer review :  13 January 2014 by Mark Wilkins    (UK)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

London-Delhi-Bangkok return in business class. Got a very good deal back in May which was only 100 more than my usual Etihad economy trip in economy for the dates. There were some good points to the trip, but several bad points to mention. All flights on time except last leg back to Heathrow, that was compensated though by my bag being first off. Lounge quality was varied, which I'll review separately. LHR-Delhi on B777 - very good seat for sleeping (slept probably 7 hours), though privacy lacking. Good choice of drink selection, but food for business class very poor in both presentation and quality. No amenity kits on board for overnight flight. Entertainment on demand but western choice limited with only 3 recent films. Delhi-BKK. Poor all around for a 4 hour flight except the seats were wide and drink choice good again (malt scotch whisky). As noted before, chicken or veg should not be the default option for business class, and the quality of both was poor, even for airline food. No immigration forms on board, and fast track vouchers only offered on landing after numerous requests from passengers. Entertainment system on the A321 from the 1990's - no on demand, and a choice of 5 channels, 1 English. Ended up watching an Indian cop movie. BKK-Delhi - more of the same, but breakfast of better quality. Delhi - BKK - although late, best of all the legs with attentive cabin crew, calls answered on request for drinks, a good quality meal this time. Still could see the cost cutting with the amenity kit in business class being a cheap pair of flight socks and eye mask. No explanation given either of 90 minute delay. Will not be returning even considering the cost paid.



Air India Customer review :  13 January 2014 by Anne Taylor    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Shillong to Kolkata. Check in and cabin staff were pleasant and the flight was on time but the state of the plane: broken seats, frayed seat belts, all the panels were grimey, the carpet was worn out. I hope the vital parts of the plane were better maintained.



Air India Customer review :  31 December 2013 by Indraneel Upponi    (India)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 234 from Gaya (GAY) to Kolkata (CCU) by A319 VT-SCI. Flight delayed nearly 45 minutes. IFE was switched off for the whole duration and we were served only 2 cookies and a bottle of water. As usual, there was a duplication of seats allocated for some passengers which led to some chaos. The only reason I travel AI is because of its ample legroom for a person of 180 cm like me. And the reason I chose this flight was because of the cheap fares available (2k per head) on the domestic leg of international flights (this flight operates as Yangoon-Gaya- Kolkata). Overall an uneventful flight minus the 45 mins delay.



Air India Customer review :  30 December 2013 by R Thantirige    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SIN-BOM-EWR. Pros: nothing. Cons: Rude cabin staff, no meal selection, uncomfortable and dirty seats, No (or limited) inflight entertainment. SIN-BOM, AI 343: Late departure (nearly 1 hour). Seats were uncomfortable and dirty (some parts falling apart and they even use strings to keep them intact). There were no TV screens for this 8 hr long flight. Cabin crew just ordering and are very rude. There is no meal selection and they just ask whether we want 'Veg' or 'Non-veg' so you have to eat whatever they give you. Once in BOM, I had to get the new boarding pass for BOM-EWR sector. There was a 13 hour transit so I was told that I will get light refreshments and the dinner (they wrote this on boarding pass) but didn't tell me where to get them. So after security check I was roaming in the terminal to find an AI agent but couldn't find. I went to their lounge and showed them the boarding pass and asked where to get their so called refreshments. The person let me in and asked me to use the facility. After sometime another person came in and asked me to show the boarding pass and invitation card. Then I showed my boarding pass and he said the lounge is only for invited passengers so I should leave in 5 mins, and he said the previous person let me in by mistake. So I went out and was waiting for freaking 13 hours in busy, crowded Mumbai airport. Its a horrible experience. BOM-EWR, AI 191. This was a new flight with in-flight entertainment (with poor movie/TV selection though) but the same rude behavior from cabin crew. Again no meal selection. Overall I believe the service is below average so I don't recommend AI to anyone.



Air India Customer review :  30 December 2013 by Gonsalves Gavin    (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I travelled from Mangalore to Mumbai on 28 December. Flight was delayed 20 minutes, and we were promptly alerted of this at Mangalore airport. Check in was smooth and I received the seating of my choice. Boarding was chaotic. One Air India ground staff member announced that boarding would commence for rows 1 to 15, while another commented that boarding would start from rows 16 onwards. This obviously resulted in a confused queue of people. The welcome on board was pretty average, however the seating (comfort and leg space) was just fantastic, a luxury I had not experienced with other airlines lately. Only tea/coffee, cookies and a bottle of water was served, which is really appalling given that this is a 12:50 pm departure. Thankfully I had carried a sandwich with me as I had read about the cookies in another review. Flight was delayed 30 minutes overall, however there was no announcement made by the captain, nor any other announcements about arrival in Mumbai, the weather, etc. Overall, disappointing, except for the comfortable seating.



Air India Customer review :  29 December 2013 by T James    (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 112, LHR-DEL. Check-in fast at a very crowded and pushy LHR Terminal 4 pre-Christmas. Plane left punctually. Crew polite but a little surly but put that down to just the 'Indian way'. Comfy, big seats in Executive Class, and 100% flat beds in 777-300. The cabin was quiet throughout the duration of the flight. Magazines only offered to first cabin? Crew could not work out my gluten free meal and kept having to replace my tray after serving. Cabin was too hot during shut-eye time, and no waters handed out before sleeping. Amenities kit just socks and an eye mask, however asked crew for toothbrush/paste which they supplied immediately and then left a pile in the toilets. IFE a bit of a joke…- terrible, amateur looking interface which is a nightmare to use. Moving maps didn't work until the final half and hour of the flight,…handy! This was a connecting flight via Delhi to Bangkok - see following review.



Air India Customer review :  29 December 2013 by T James    (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

AI 332, DEL-BKK. AI lounge in DEL is fine, but just don't expect too much non-Indian cuisine. Terrible wifi with a very confusing sign-up process. Showers working, clean and enjoyed after connecting flight from LHR. Final call made to rush passengers on board, only to be met with a massive queue in the various walkway bridges, so not the best first impression. A321 business class seats were good and the way business class seats should be - real business class seats, and not 'adapted economy' ones. Cabin crew definitely surly, however once smiled at they immediately smile back. Drinks service was fine, however only given a packet of French-fry style crisps seemed a bit amateur for executive class. My pre-ordered gluten-free meal left the crew somewhat perplexed, and I was met with the response "veg or no veg" as an option. 'No veg' was nice enough, however the chicken main contained only 3 small chunks of meat. The IFE was not on demand, and the cabin was very hot and stuffy throughout most of the flight. We arrived in BKK early, however there wasn't a single landing card to be found on the plane which quickly cancelled out any early arrival gains!



Air India Customer review :  23 December 2013 by S Prasad    (Australia)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

SYD-DEL-SYD. Flight was delayed by 6 hours. Staff very casual in attitude and lacked professionalism. Staff behaviour not the same with all passengers. Food quality and quantity was below average. Saw the drinks trolley just once in a 13 hour flight. No refill of drinks was offered. However, plane was modern, very nice and comfortable. Seats were comfortable and ample leg space. Inflight entertainment was nice. Don't mind giving them another try and then will decide whether or not to travel AI. I hadn't set very high expectations. There is a lot of room for improvement. Crew need to be trained to be more polite, courteous and professional.



Air India Customer review :  23 December 2013 by Vikramaditya Singh    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Chicago to Delhi in First class. The ticket cost almost 2x business class in a European carrier but I chose it due to the direct nature of the non-stop flight. What a mistake. The first class product is very poor, seats uncomfortable and felt like sitting on a metal rod. Cabin service was pathetic with a poor choice of drinks and food. And most shocking is Air India has stopped giving toiletry bags. If you are going to fork out the money, do it on Qatar or British Airways.



Air India Customer review :  19 December 2013 by Bhattacharya Mallicka    (UK)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Was travelling to Kolkata on AI 020 on 15 December 2013. The flight was 11 hours late owing to partly absence of aircraft and no alternate arrangements in such exigency and partly the unavailability of crew. The 250 odd passengers didn't have a clue on the reason for delay. No AI officer bothered to put in an appearance to explain what the problem was, the handling staff were equally in the dark. Though meals were supplied no formal announcements were made to inform the passengers of this and one learnt mainly by word of mouth from other passengers who had come by the information accidentally. We arrived Kolkata at 2.30 am and many had to spend the night at the airport.



Air India Customer review :  17 December 2013 by Simranjit Kaur    (Singapore)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Singapore to Amritsar, with a transit in Delhi. The domestic flights were much better than the international flights, in every aspect. Upon check-in, the officials insisted that our luggage had to be checked out in Delhi and checked in again, when the final destination for the luggage was clearly stated as Amritsar on the luggage tags. The same happened on our way back. My 83-year-old grandmother was with me and she has difficulty walking, so we requested for a wheelchair for her. Due to this, we were the last to get off so that my grandmother had more time and could get off slowly. When we landed in Delhi from Singapore for transit, there was a delay in bringing in the wheelchair and the female flight attendant, who was apparently in a hurry to get off, told my grandmother to walk out and wait outside the plane for the wheelchair. Domestic flight attendants showed more care and were very accommodating towards my grandmother. In-flight entertainment was not working to Delhi and there was no in- flight entertainment to Singapore on the old plane, which was quite run-down. Our flight to Singapore from Delhi was on 16th Dec 12.05am and we landed in Delhi on 15th Dec after 4pm for transit. When we tried to enter the international airport, the security officials refused to let us in, asking us to come back 24 hours later as the date written on our boarding pass was 16th Dec. They refused to listen when we explained our flight was 5mins after midnight. We went to the Air India customer service counter, where there were other passengers with the same problem. She simply told us to keep our boarding pass and show them our booking confirmation instead, which we did and the security did not accept. The customer service officer refused to come out of her counter and speak to the security officials for us. We managed to enter the airport 3 hours later. We also had to request for wheelchair assistance again, and the customer service officer told us to wait while she went to get the wheelchair. After making us wait for 40 mins, she returned with 2 cups of coffee and no wheelchair. Upon entering the international airport, there was a whole new problem with the Air India officials. On reaching Singapore, we realised that there was no communication within Air India for the wheelchair assistance. The air stewardess instead told us off that we should have requested for assistance earlier, which we did repeatedly. Overall, the experience with them was horrible as they created inconvenience for us every step of the way but certainly eye-opening to see that their service could be of this standard.



Air India Customer review :  12 December 2013 by Peter Meikle    (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was travelling on an executive class ticket on flight AI 047 from Kochi to Delhi on 9th Dec was disgusting. A very old A320 in all economy configuration. Cabin smelt of stale sweat and was incredibly hot. Of 3 toilets one was shut up with packing tape and looked like it had been for some time. The other 2 were filthy and stank of urine, by the time we got to Delhi the floor of the front one had been covered in newspaper to soak up 'liquid'. At least on 3rd class Indian Railways you would not have had windows! My seat had a table located in the armrest, it and its housing were filthy. The other armrest had a liftable cover and filled with food scraps and wrappers. Complaints to crew onboard and on the Delhi transfer desk were met with shrug and ignoring you.



Air India Customer review :  12 December 2013 by Peter Meikle    (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Of 4 flights over 6 weeks 3 were ok, 1 was disgusting. BHX to DEL and DEL to LHR on 787 were good service on new clean aircraft with good crew, DEL to MAA on a 319 was newish clean aircraft with good crew. Food service could be improved by not putting a tray in front of crammed with lots of cling film covered bowls. I do a separate review of the disgusting flight. Better selection of English language films would be appreciated.



Air India Customer review :  3 December 2013 by S Roy    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and mother-in-law travelled from Sydney to Kolkata (via Delhi). This was the first time they had flown Air India for any International travel and I am sorry to say Air India is far behind the International Level. The issues they have faced are as below: 1) Flight departed 1.5 hrs late and there were no announcements from either the pilot nor the crew. 2) There were no announcements from either the Pilot or the Crew regarding landing as well. 3) The meal was poor, there were only 2 meals provided during the 12 hour journey. 4) No tea/coffee. 5) The air hostess behavior and attitude was rude and they were seen sleeping on the seats. I was updated that the Domestic Flight was far better than the international one.



Air India Customer review :  3 December 2013 by Kirschbaum Wanda    (USA)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My son went to India for a friends wedding. He was supposed to leave Delhi on Air India and change to Delta Airlines in Dubai to travel back to Atlanta, GA. He originally had a 6 hr layover in Dubai. However, Air India changed their departure out of Delhi to Dubai from 3pm to 8.40pm without notice. This put my son at a 20 minute connection time. Air India said sorry that is only flight to Dubai, so nothing they can do. They refused to transfer him to another airline out of Delhi to get him there on time. He would just have to wait until he gets to Dubai and see if someone could help him there. To make matters worse, we had booked this reservation through Travelocity.com, so now we had a third party involved and they all blamed each other. Nobody at airport or their so called "customer service" number could help. My son stood at Air India ticket counter trying to get someone to help with no luck, kept telling him to come back in an hour. He is now in Dubai and we need to start process all over again. I will likely have to buy another ticket to get him home and we have already figured he will likely never see his luggage again. Nobody is willing to take responsibility for ensuring you actually get a flight that was already paid for. Never allow someone to book a multi-airline ticket with Air India and Delta, and never trust a travel service to solve anything for you.



Air India Customer review :  2 December 2013 by PraveenKumar Prem    (India)

Rating : 5/10

Score 5 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

29/10/2013, Birmingham-DEL. Chaos at check-in as I did online check in and the system provided online boarding pass. Check in desk unsure of this new facility and finally provided manual boarding pass. Slight delays but landed on time at Delhi. Good flight on Dreamliner - seats in economy the best I have flown, less noise, good food, less choice of drinks, no wine. Staff need to be cheerful. DEL-Chennai connection was chaos, Delhi airport connection: security was long and horribly slow. Connecting flight was delayed 1 hr - no proper information, staff were simply sitting at the boarding gate. A320 OK-No coffee due to boiler problem. Surprising all my baggage arrived safely at Chennai.



Air India Customer review :  28 November 2013 by Jagdeep Singh    (UK)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight 114 from Birmingham was not so great, 3.5 hrs late. Departure time was 5.30pm but departed at 9.40pm. When we were boarding the plane looked great, however upon take off there were problems. They did not have any vegetarian dishes, they came back with bread rolls and butter for the rest of the flight. When we got to Delhi we were delayed a further 4hrs due. Poor flight and service.



Air India Customer review :  22 November 2013 by R Puri    (Bahrain)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew from Bahrain to Delhi. Flight took off and landed on time. The plane was in good condition and was well kept. Seats were comfortable and there was ample leg room. Inflight service was excellent. Young cabin crew servicing this flight - they were all polite, respectful and attentive. Food was good, Indian - tasted great - however not much options for non-Indian travelers. Inflight entertainment was satisfactory - had mostly Bollywood films and a few Hollywood flicks- slightly outdated. Overall, great flight. would definitely recommend and fly again.



Air India Customer review :  20 November 2013 by Vicki Tennant    (Australia)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

As a frequent traveller to India, I really wanted to like Air India. Their new service to Australia would suit me perfectly. However, apart from the lovely Dreamliner plane (on 3 legs of Sydney - Bangalore return) I would find it impossible to choose to fly Air India again. My flight was 2 hours late leaving Sydney which resulted in missing the Bangalore connection from Delhi. The was no information re the delay in Sydney and that was the start of us passengers being treated really badly. Because of the delay, many passengers had to stay overnight in Delhi. Again, no information until we got to the baggage carousel. I missed morning appointments in Bangalore etc. Delays are common - speaking to passengers on my return trip, their flight out of Sydney was 8 hours. If you have an onward trip from Delhi avoid Air India at all costs. The cabin staff service was variable - some were ok, others had a really surly attitude. The ground staff were terrible, rude without exception. The lounge in Delhi (which you would expect to be Air India's flagship lounge) was mediocre - wifi 'not working', showers 'not working', food/drinks not worth having. Shame on you, Air India.



Air India Customer review :  20 November 2013 by R Singh    (India)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Newark-Mumbai in Business Class on a Boeing 777-300ER. The quality of Business class on Air India has really deteriorated. No amenity kits, no menus, no choice (sorry, but "veg" or "non-veg" in business class is not very business class), presentation no better than economy class, and even the quality of the offerings terrible. IFE offerings limited, and one side of the cabin, the IFE stopped working and the crew couldn't rejig it. On the plus side, the cabin crew were polite, helpful and considerate, and the flat bed seats very comfortable.



Air India Customer review :  15 November 2013 by Nandakumar Anoop    (New Zealand)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I was flying from Bangalore (BLR) to Melbourne (MEL) via Delhi (DEL). The first leg was on an Airbus A320 and the second on a Boeing 787 Dreamliner. The seats on both aircraft's had plenty of legroom. Though the in-flight entertainment on the A320 was not switched on, the one on the Dreamliner was excellent. The cabin lighting on the 12 hour flight from DEL to MEL was perfectly set. The cabin crew service was excellent. The 3 meals (both flights combined) served was very good. Both flights were on time. Overall experience was fantastic.



Air India Customer review :  14 November 2013 by Ganesh Kumar    (India)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Fifth flight on AI665 since June, all flights have been on time, breakfast adequate. However, its been noted since the last time, the leg from BOM-IXE provides you only a couple of biscuits and tea. (Jet Airways on the other hand still gives you a proper snack). Overall, no reasons to complain thus far.






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