Air Europa Passenger Reviews and Air Europa Passenger Trip Reports   an official 3-Star Airline       Add your Air Europa customer review   Air Europa official 3-Star Ranking   Airline Reviews : A-Z Index   Customer Review scoring : Air Europa   3.6 out of 10 143 reviews

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AIR EUROPA customer review :  12 May 2012 by John Mcdonald   (UK)

London to Miami via Madrid. Long haul leg was awful, the plane tatty and the service slow and snappy. An old aircraft with poor entertainment. There did not appear to be enough cabin staff to service the plane size. On our return the airline stranded us in Madrid due to a pilot strike. What was significant here is that it was a weekly regular dispute that the airline knew about but let passengers book and fly, then knowingly allow them to become stranded. Worst of all they had made no attempt in Madrid to put staff on to assist inbound customers in Madrid airport. Young families were in floods of tears with Air Europa staff hiding away to avoid facing them. Even if this had not happened to us, I would still avoid this airline - the worst I have flown with. Avoid at all cost.

AIR EUROPA customer review :  11 May 2012 by Laura Thomas   (UK)

I read these reviews before I flew and thought that they must be one offs but that was until I experienced an Air Europa flight. Recently flew indirectly to Havana via Madrid. Going out we had a 45minute delay which was nothing compared to what we experienced on the way back. The plane was as expected - not much legroom but comfortable enough for the price paid. Flying back was a disaster - flight from Havana to Madrid was delayed by 6 hours meaning we missed our connecting flight to London. The worst part was not knowing what was going on. Air Europa were unapologetic and couldn't answer our questions about what would happen when we got to Madrid. They did nothing to reassure us and left us feeling completely vulnerable. When we arrived in Madrid a representative told us that the next flight they could get us on would be in 24hours, they did offer to put us up in a hotel for the night but we'd had enough by this point and paid 200 euros to get on an EasyJet flight home.

AIR EUROPA customer review :  17 April 2012 by Jun Fang   (China)

From Madrid to Palma de Mallorca. The flight was totally full. I did not have much space for my legs but flying time was only 1hour 10 mins. No free food or drinks service. 3days later I flew from Palma to Barcelona. This time was better and I had more space. Flight was on time.

AIR EUROPA customer review :  19 March 2012 by Martin Fernandez   (Spain)

MAD-CUN-MAD. Both flights on time. Comfortable seats with PTV's but very limited selection. Three services of food: one meal, sandwich with drinks and pizza with drinks before landing on outbound flight, inbound flight I only had dinner. Crew nice on both sectors. Overall, a good experience and will be happy to fly them again.

AIR EUROPA customer review :  10 March 2012 by Daniel Sochor   (Czech Republic)

MXP-MAD aboard B737-800 and quite a pleasant experience. Departure on time, plane was clean and in good condition, cabin crew approach to customers was fair. Prompt baggage delivery. You need to pay for food and drinks in economy, including water. The selection of refreshment is, however, very good and the items are reasonably priced. Seats are rather cramped.

AIR EUROPA customer review :  1 March 2012 by C Claxon   (UK)

London-Madrid-Las Palmas. Significant savings being routed via Madrid and very little extra hassle. Airbus 330 looked brand new. Being short-haul, there were no inflight snacks and drinks, however, kids were given an entertaining gift. Both flights on time. The only thing that was very strange was Air Europa's use of the original Madrid Barajas airport. It's a very disjointed terminal, you get bussed around clearing immigration, having hand luggage re-scanned etc. All in all, I would be happy to fly with them again short haul.

AIR EUROPA customer review :  26 January 2012 by P Whistler   (UK)

London to Madrid and onto Miami. I was a little nervous as it was our main holiday and we were picking up a cruise ship so didn't want problems, the flights were both good and on time, 1 hour delay coming home from Madrid, good cabin staff, clean plane but a bit old, still had ash trays in seats. 767, really smooth flights would fly with them again and we had young children with us.

AIR EUROPA customer review :  21 January 2012 by Sylvie Castelein   (Belgium)

Flight from Paris-Madrid-Buenos Aires return. Paris-Madrid was provided by Air France in codeshare. Good and cheap flights, almost on time, departure from Madrid 1 hour delayed but made up for lost time and arrived nearly on schedule in B.A. Luggage ok (23kg), food correct, free meals and snacks, blanket and pillow provided, staff efficient, plane looked clean. 3€ for the headphones, 2€ for travel set.

AIR EUROPA customer review :  19 January 2012 by Jose Luis   (UK)

Just came back from Buenos Aires via Madrid, the service provided was ok, apart from the seats on the long haul flight being too close together. But that's to be expected with a charter carrier. Will use it again.

AIR EUROPA customer review :  9 January 2012 by K Johnson   (UK)

London-Madrid then Madrid-Havana return. All four flights were punctual, two arrived early. The London- Madrid plane was new, roomy with comfy leather seats. No food but it is a very short flight, and no hard sell of their own food/products. The plane to Havana was much older - no TV screens, had to purchase (or use own) headphones. Seats were no smaller than other economy seats. It was clean, staff friendly and we were given both a meal and a snack, and water at no charge. Food was acceptable. Luggage arrived fine. I would have no qualms flying Air Europa again if the schedule suited me better.

AIR EUROPA customer review :  13 December 2011 by S Mimmi   (Italy)

We flew to and from Havana and we're never going to repeat this experience! The seats were worn, small and cramped and our legs hit the seat in front for 9 hours! No food, except a snack, while the rest was meant to be bought. On the return flight, we were given the emergency exit seats, except that before boarding the hostess called us and told us that those seats they were already taken and she would give us 3 row seats in business class. Well, there was no business class and we had the most uncomfortable journey back I ever experienced.

AIR EUROPA customer review :  18 November 2011 by K Larsen   (Denmark)

Paris CDG to Malaga. Old plane, dirty and service started very late into the flight. Was on 6th row, but was out of food when they finally came to my row. Flight crew did not seem to care about passengers. Announcements impossible to understand due to heavy Spanish accent. My luggage was lost and now 14 days later, still no suitcase, and airline very reluctant to assist.

AIR EUROPA customer review :  9 November 2011 by N Eustis   (USA)

Flew for the first and last time. Our flight was delayed over 3 hours. We sat onboard for more than an hour without any announcements. The seats were extremely worn and uncomfortable. The floors were dirty with garbage/crumbs. Overall, the planes felt old. The flight was overnight and around 3 am, all the lights were turned on to serve a meal. I was overall disappointed with this airline and will not fly them again.

AIR EUROPA customer review :  2 November 2011 by Christophe Chouleur   (France)

Paris CDG to Malaga return, flights on time. Efficient boarding, clean and comfortable cabin. Buy on Board menu is good and the prices are correct. Flight attendants doing their job. A good experience.

AIR EUROPA customer review :  23 September 2011 by Paul Van Alsten   (France)

ORY-MAD-ORY Economy. Departure from ORY much more convenient than CDG. Both flights on Embraer 195 - clean cabin, comfortable leather seats with decent legroom. I like the 2x2 seating configuration. Food and drinks for purchase - pricey but excellent coffee. Lounge in MAD fairly spacious - good drink selection but disappointing food offer with only a few nibbles. On the downside both flights were delayed by one hour with no information or apologies from the crew. Ticket fare quite competitive, considering that I booked my daytrip at short notice.

AIR EUROPA customer review :  23 September 2011 by T Antunes   (USA)

JFK-Madrid and Vigo-Madrid-JFK. First time I used this airline and flight attendants courteous, meals great, on time and flight experience good. Booked my trip through online services and I was a little sceptic about it, but it turned out to be fine and I will be using them again in future.

AIR EUROPA customer review :  20 September 2011 by Kate Connor   (USA)

MIA-BCN, changing in Madrid. Knew before flight that it would depart 2.5 hrs late (late incoming flight). Flight itself was smooth (but, of course, 2.5 hrs late). We were told not to collect our luggage in MAD, there was only one harassed and exceedingly slow-moving Air Europa clerk dealing with things. Changed us to a SpanAir flight that we couldn't possibly make, had to go back and be assigned a later flight. Of course luggage was nowhere to be seen, it finally arrived 3 days later in Barcelona. Staff I dealt with were indifferent. They knew we would miss connecting flight and did nothing about it to prevent days worth of trouble later.

AIR EUROPA customer review :  16 September 2011 by S Hagopian   (USA)

We checked in online for our flight from JFK to Madrid, online check-in went smoothly, and we printed our boarding passes. Got to the airport early, and since we had no luggage to check, we proceeded directly to security. We got through security with no issues and went to the gate and got in line to board. Upon getting to the front of the line, we were told we could not get onboard because we didn't check-in at the counter. We said we did online check-in and have boarding passes which say to go to the gate. We proceeded to wait for 45 mins for someone from reservations while the plane continued to board and then left an hour late. The woman from reservations finally came up and said that we had to call their offices to get the flights sorted out. After arguing to see what else they could do, we call the number she gave us and there is no one that speaks English. Ending up buying a ticket on Iberia for 6pm Saturday and plan to demand a refund on Monday. Worst airline experience I've had, what the point of online check-in if you have to check in again at the counter.

AIR EUROPA customer review :  4 September 2011 by H Scully   (USA)

NYC-Madrid-Lisbon for the first time in Business Class. Surprised and happy at the service and comfort of the plane. Tickets are good value for money. The only down side was the organization at the airport, no respect of Business Class line and no one was reinforcing it.

AIR EUROPA customer review :  30 August 2011 by H Bettendorf   (Italy)

Venice-Madrid-Lima. Business cabin seats not clean - crumbs everywhere. Very uncomfortable seats. Two hour delay outbound, one hour delay on return. During meal, if you are watching a movie it is interrupted and you are forced to watch a 1 hr p.r. / ad video about Air Europa. Same on connection Madrid-Venice. Business seats are expensive - they should let you watch whatever you want. Socks that airline provide lose their ink all over your feet - very poor quality. On return flight hostesses never came through the cabin offering water - you had to get up and get it yourself. Hostesses took turns sleeping in last row of Business seats.

AIR EUROPA customer review :  12 August 2011 by Bajoudi Fatimaezzahra   (UK)

London to Madrid, Madrid to Cancun. On the flight to Cancun, Business class was extremely dirty and they lost our suitcase. On return to Madrid was delayed 5 hours meaning missed connection to London. Nobody at Madrid could help us, I called the help line but got nowhere. They asked us to clear passport control and leave Terminal 1. At their office only one person was helping a huge line of customers. I ended up buying tickets with easyjet. To be fair there were 3 hostesses who were extremely kind, smiling and made our trip less awful.

AIR EUROPA customer review :  23 June 2011 by A Kuchta   (USA)

Well my trip started out with a fabulous connecting flight from Miami to Madrid and then from Madrid to Italy. The attendants were all so courteous, like wise on the way the home. Except for the little fact as to they lost my luggage. Now I understand we are all human and luggage does get lost but what I do not understand is why they do not believe in customer service (a.k.a. returning phone calls or being polite). Not only did they just loose my luggage but once they had located it in the Madrid airport, they sent it to Miami to be delivered to me that night. Another problem, my luggage was never delivered to me as promised. So again more and more calls and still no call back until finally they responded with Ma'am your luggage is in Havana, Cuba. The Customer service is awful and I will not fly with them again.

AIR EUROPA customer review :  20 June 2011 by Paul Van Alsten   (France)

ORY-MAD-ORY Economy. Outbound on modern Embraer 195 - clean cabin, comfortable leather seats with decent legroom. Inbound on rather old B737-800 - worn-out synthetic seats, greasy windows. Both flights on-time. Informative cockpit crew, smiling stewardesses but very slow service. Food and drinks for purchase - a bit pricey, excellent coffee. Online check-in works only when departing Spain. Good value for money, considering that I booked my daytrip at short notice.