Air Europa Passenger Reviews and Air Europa Passenger Trip Reports

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MAD-LIS. I did my check-in, passed through security and waited for boarding. I was expecting they would make an announcement for boarding which they didn't. Since I was sitting with my back to the gate, I didn't see the boarding and missed my flight. I stayed calm and I was trying to figure out what to do but the boarding agent was very rude, instead of helping me reschedule another flight, she referred me to the ticket office and I needed to pay another ticket. Instead of flying with this company, I bought a ticket with TAP Portugal instead.

Barcelona to Madrid (evening flight) - apparently it is well-known for the "normal" practice of the Barcelona Barajas Airport to decide how luggage is to be handled on flights, and Air Europa is aware of this practice. Once our luggage was checked in with Air Europa they handed over control to the Barcelona Airport personnel. Upon our arrival in Madrid and after waiting for over 1 hour with no one overseeing the luggage area we finally found a company called Ground Works who provided this information about the workings of Barcelona Barajas Airport's working procedures with regard to luggage not arriving with the passenger(s). A total of over 2 hours of sleep lost from that learning experience. Still waiting for communication and luggage!

PMI-BCN. Fast check-in. 35 min flight without service - as expected. Very comfortable plane, arrived on time. Definitely recommended.

Valencia to Paris in May. The service was very poor, and treating the customer as baggage. Boarding time was not accurate, and took a very long time to be ready to be push back. The cabin was very dirty, and not cleaned. The cabin crew were not willing to serve customer, and didn't smile or show any appreciation to the customer.

Barcelona to Ben-Gurion airport on 16 May 2013, departing Barcelona at 00.35. My wife and I were sat in row 8,seats E and F. Duration of the flight was more than 4 hours and cabin staff served passengers more than 3 hours into the flight with cold drinks only and a sandwich. As we were served with cold drinks, I asked for a cup of tea, I was told there were no hot drinks on this flight. It was very cold in the cabin, and passengers asked for blankets which were not available. Not acceptable that no blankets were available during such a flight.

Yesterday I flew from Malaga to Paris with Air Europa which was a code share with KLM. Being 6'5" does have it's advantages but not when you are flying on a Boeing 737-800 in economy. I know this from several past experiences. That is why I was pleasantly surprised when the customer service agent at the check in counter offered me an extra room exit row seat without me even having to ask. From check in to landing everyone was totally professional and courteous. Nicely done Air Europa.

We (spouse and myself) used AE for a return trip to Cuba via Madrid. Though in most ways the airline was acceptable rather than good or better, the food was unspeakably bad. The evening meal was something that passed for pasta - in truth it was a congealed mess, not warm and in no way tasty. Breakfast comprised a box with a roll with a tiny blob of butter and a piece of processed meat thrown in. Completely unacceptable. I will not fly them again.

I thought this airline was very good. 23kg for luggage, so I took some golf clubs. Flight was cheap. The service onboard was limited, but it didn't need to be overcomplicated on a 2 hour flight from London to Madrid. Flights were on time and got to the destination a bit early both ways. Luggage was on the conveyor at the other end as soon as I arrived.

BRU-MAD return flight on E195. Planes are new and clean. Seats comfortable and reasonable leg room. Flights on time. Food for purchase, no IFE (which is normal on a 2 hour flight). Flight attendants very nice. Good value for money!

Gatwick to Lima via Madrid. Everyone of the 4 flights was late with no information given. Because of this I missed a connection for an internal flight and had to buy a new ticket. The food was the worst I have ever come across and I'm not a fussy eater. Top that off with 2.50 Euros for a tiny cup of cheap and nasty coffee. I won't be flying with them again.

MAD-Milan, return. Both flights on time. Check in was fast, no long lines. Boarding by rows. Planes both ways nice 737, comfortable and nice mood lighting. Very nice and professional crew. No IFE, food for purchase. Bags on belt short after arrival.

LGW-MAD. Flight supposedly on Embraer aircraft but instead on 737. Very good legroom for what is, in effect a low cost shuttle flight. Comfy seats. Flight left and arrived on time. Only food available was to buy.

MAD-EZE, Airbus A332.Clean aircraft but not much legroom. Flight left 20 mins late but caught up time and arrived on schedule in Buenos Aires. Food OK. Three meals served, one of which breakfast was merely a snack. Monitor in my seatback did not work and, as the plane was full, no chance of moving. Very little "non- Spanish" entertainment played in any case.

London to Gran Canaria via Madrid, Business Class. Food was disgusting, tiny portions on plastic plates. Worse than economy on most airlines. Service was non existent. This is not a real business class. Never again.

Amsterdam via Madrid (with transfer) to Punta Cana, Dominican Republic and vice versa. Old airplanes. No screens in the headrest in front of you, but general screens that didn't all work. The sound didn't work, the reading light didn't work, the crew decided to switch off the lights (on a day flight). I couldn't read without a reading light, I couldn't watch the movie without sound. Bad service, no hostess to guide us through Madrid airport for our transfer and very limited legroom. The limit was that we had to pay 20 dollars per person when we were leaving the Dominican Republic. This wasn't at somebody from the Dominican customs, but at the desk of Air Europa. When I pay the full price (a lot more than last year when we could fly directly with KLM), I expect good service. Never again!

Flew London - Madrid - Caracas and return. Cheap, on time, comfortable, adequate leg room (I'm 6' 4"), but suggest seats B or G on the aisle.

London Gatwick to Madrid in Oct 2012. Ordered extra legroom seats for 20 euros each way, checked in online too. Check-in was quick, boarding was on time and took off at the correct time - no delays. Staff onboard were able to speak both Spanish and English and sold a range of snacks, drinks and other items - very reasonably priced and able to take credit cards. Flew on a Boeing 737-800 and an Embraer 195 jet aircraft. Flight itself was faultless - very comfortable seating, heating in cabin was very good - excellent airline, will look forward to flying them again!

ORY-MAD-ORY. Got upgraded both ways but Business class service rather inconsistent. Outbound B737-800 - cabin too hot, comfortable leather seats with decent legroom, blocked middle seat. Got some newspapers and a welcome juice in a plastic glass. After takeoff purser offered another juice and some peanuts - and that was it: No meal on a two-hour- flight! Inbound Embraer 195 - I like the 2x2 seating configuration, cabin freezing cold. Neither newspapers nor welcome drink. But got a small cold tray as dinner. Cabin crew served some coffee then disappeared until landing. Lounge in MAD fairly spacious - good drink selection but disappointing food offer with only a few nibbles. Ticket fare quite competitive and I appreciated the upgrade gesture - but would definitely not pay for Business class.

Trip Rating :  7/10

Recommended:

Value for Money:

Cabin Flown:

Economy

Trip Rating :  2/10

Recommended:

Value for Money:

Cabin Flown:

Economy

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