AIR EUROPA  Passenger Reviews and Passenger Trip Reports

PAGE 1 2 3

AIR EUROPA customer review :  27 February 2010 by K Osman   (England)

London to Havana via Madrid - the worst airline I have ever travelled. Flight was late going to Madrid, had to run to catch the connecting flight to Havana, just about made it, unfortunately the luggage didn't, even though we were held at the terminal for an additional half an hour! Got to Havana, staff were incredibly unhelpful. Ironically had almost exactly the same experience on the journey back. Not only are the staff on the ground a complete nightmare, but the back office staff are just as unhelpful and incompetent. I am going to be generous and give them a 1.

AIR EUROPA customer review :  18 February 2010 by P Pizzaro   (Australia)

Barajas to Fiumicino on Boeing 737-800. My luggage was well over 23 kg but didn't get charged extra. Flight smooth without any problems, plane clean and in reasonably good condition. Legroom a little cramped.

AIR EUROPA customer review :  5 February 2010 by M Castillejos   (Spain)

MAD-CCS. Business Class seats uncomfortable when reclined and not what can be expected from a C class. Meals quality fair to poor, specially what you are offered right before arrival to destination. The only feature that highlights the quality of the experience was the crew attitude.

AIR EUROPA customer review :  3 February 2010 by J Kachrillo   (France)

Paris to Buenos Aires was hard due to a too long stop (initially 1:15h) in the middle of the night at Barajas airport (between midnight and 3:30 am ) and the flight was finally 3 hours late at Buenos Aires. I criticize the fact there was nobody at Barajas airport to help us efficiently. Quite good service on board and pleasant crew. I don't know if the crew speaks other languages than Spanish, but it is not my problem.

AIR EUROPA customer review :  28 January 2010 by Anna Smith   (UK)

The worst airline I have travelled. Rude staff, one croissant and orange juice for 13 hr flight. Lost bag going out and coming back - still haven't got my bag back after 2 weeks. Took over 50 hours to get to Argentina from UK, and over 4 days to get back from Argentina to UK due to overbooking seats and no availability of seats.

AIR EUROPA customer review :  17 January 2010 by J Fernando   (UK)

LGW-MAD-EZE. Preface, I should sensed I was in for a ride right from the word go, after booking our tickets months in advance we were presented with no less that 5 schedule changes culminating in the cancellation of our flights on the days we requested and instead being moved to another flight a day later on both ends. Took a one hour delayed flight from Gatwick to Madrid to catch our connecting long haul flight to BA. Upon arrival at Barajas terminal 1 (which for the record is the worst equipped of all 4) we were greeted with rumors (but no official announcement or Air Europa representation) that the flight was delayed. Indeed it was, by 4 hours. As seems to be the norm with this wonderful organisation there was nobody on hand to talk to and no information given, instead a weak excuse, a feeble apology and inedible dinner was offered as compensation. We lost most of our first day in Argentina as a result. This was just the beginning, our return flight EZE-MAD was an adventure worth documenting. Upon arrival at BA airport we were greeted by a line of around 400 people stretching out the door, this turned out to be the check in queue for Air Europa who had decided to indulge their customers by allowing a total of 4 check in counters to handle an overbooked and severely delayed flight. After being informed that our flight was going to be delayed for at least 8 hours we were put on a bus back to BA and put up in the Savoy hotel for a few hours (nice to see them make some sort of effort). Because of the massive flight delay of our flight to MAD, we were given bookings on Iberia for the final leg to London, however in true Air Europa style, we were given no tickets and only a baggage receipt. Thus ensued a mad run around at MAD, visiting terminals 1,2, and 4 (and back again) trying to find an Air Europa representative who could help us get our Iberia tickets validated. Flying Air Europa is a false economy, the fares may be low but the experience is definitely not worth it. Never again!

AIR EUROPA customer review :  17 January 2010 by James Reynolds   (UK)

Nightmare travel experience from Buenos Aires to London Gatwick - 60 hours delay and no bags! We were booked to fly at 14.45 on Saturday 9 Jan from EZE so turned up at 1245 to check in. Departure screens showed flight departing at 13.45 - nobody had told us of the change in time and Air Europa refused to accept responsibility saying it was the fault of our agent (Opodo). Strangely though, we came across a number of other passengers in the same position, all with different agents, indicating that perhaps Air Europa hadn't updated them properly? Fortunately check-in was open until 1300 and the group in front of us was being successfully checked in as we turned up. However when we got to the desk we were told that the flight was full due to overbooking (a regular occurrence apparently) and there was no way we could get on it. The next Air Europa flight was not for 2 days, so we asked if we could go with another airline. They checked with Iberia and Air France who they have agreements with, but they were full. I rang an agent in the UK who told me that there was space with other airlines, but Air Europa refused to check them as there was no 'agreement' in place. In this situation, I couldn't care less whether there is an agreement in place, I just want to get home. Unfortunately the local Air Europa staff had zero empowerment to do anything outside of the standard response, which was to shift us to the Monday flight and put us up in a hotel for the weekend. To be fair, the hotel wasn't bad. Turned up on Monday again for the 13.45 flight but discovered this was delayed about 10 hours. At check in we were told that we would be shifted to the 14.20 Iberia flight instead, which raised our hopes, but then dashed them when they told us that there was only business class available and they wouldn't put us on it. Therefore we were booked on the delayed Air Europa flight to Madrid and told that due to the delay we wouldn't be going back to LGW, but that instead we would be put on an Iberia flight from Madrid to LHR. Annoyingly this would mean paying for transport back into London rather than using my return Gatwick Express ticket. Back to another hotel for the day. Finally got the Air Europa flight that evening from EZE to Madrid T1, arriving at about 14.00 local time the next day. We had been told to go direct to T4 to check in with Iberia and see if we could get an earlier flight to London, which we did, only to be told by Iberia that Air Europa had failed to put a ticket in place which guaranteed that Iberia would be paid by them. Only solution was to go back to T1 and speak to Air Europa. Massive queue with similarly annoyed passengers. Finally back to T4 to discover that we were now too late for the earlier flight. Final insult when arriving at LHR, 60 hours after we were due to arrive at LGW, was to discover that our bags hadn't arrived with us. Still awaiting these 2 days later and looking into what compensation might be available.

AIR EUROPA customer review :  12 January 2010 by Grace Billings   (USA)

This was a nightmare. We flew from JFK to Madrid, and onward to Rome. Flight was delayed 2 hrs. Very claustrophobic flight. Missed our connection. Told to pick up our baggage and "proceed to terminal 1" for further instructions. Lines at Terminal 1 were not moving and would have been another 3 hours. We decided to get a hotel in Madrid. Then got a flight to Rome next day after a very rude encounter with person in charge. One suitcase never arrived in Rome and still hasn't been located. Everything associated with Air Europa was difficult and delayed.

AIR EUROPA customer review :  8 January 2010 by Lucia Lamas   (Belgium)

BCN-IBZ-BCN in economy. I cant believe this no frills budget airline is part of Skyteam but at least it gets you to the Balearic Islands when coming from other parts of Europe. I have often wondered why Air Europa planes are so dirty. It's almost impossible to look out of the window because they are so greasy and dirty. They don't serve food, so it can't be that. For sure they don't ever clean their planes. Also seat pitch must be a mistake, miscalculation or a sarcastic sense of humor. Even for the short hop to Ibiza it is plain torture. Like others have noticed this airline is just ok, once you are in the air, but on the ground, things are all very strange. The arrival process in Ibiza is so complicated with busses for very short distances that it may take you more time to get from the plane to the terminal than from Barcelona to Ibiza. On the return it is not possible to check in online if you continue you flight on another skyteam airline, actually the staff says they can not change your seat (which is a lie, they can).

AIR EUROPA customer review :  6 January 2010 by M Plahta   (USA)

JFK-MAD-BIO-MAD-JFK, four flights all of them at least an hour late, without as much as an explanation what was the matter or even an apology. Any announcements and all newspapers in spanish only, even on the flight to the USA. Customer service unavailable at the airports and even calling 800 number often get you a fax signal or keeps on ringing. We were flying on Airbus, the seats with personal TV screens were very helpful and selection of movies quite fine, however there is a charge for headphones, unless you have your own set. Altogether the airline provided absolute minimum for the money, the price was competitive against other carriers, but the layovers plus the issues above made it questionable whether it was a reasonable trade off.

AIR EUROPA customer review :  1 January 2010 by Grace Billings   (USA)

We flew JFK to Rome with stop-overs in Madrid both ways. We were uncomfortable and subjected to confusion, frustration and delays all around. which caused us to miss our connection to Rome and lose an entire day of our vacation. When we arrived in Madrid, we were told to "pick up our luggage and proceed to Terminal 1 for reschedule". The luggage was originally supposed to have been sent directly to Rome. We did not find our luggage and then went to Terminal 1, where the scene was nightmarish with long lines that were not moving. As an older couple in our 60's, we decided to spend the night in a hotel nearby and return in the morning to try again. Next morning, we got lucky and found our luggage at the terminal in a corner nowhere near the baggage claim area. Were able to get a flight out that afternoon, though the clerk was rude. We had now lost an entire day of our vacation. When we arrived in Rome, only one of our bags had arrived. On the way home we arrived in JFK on time, but spent at least a half an hour in the plane after it had stopped, waiting for other planes to move from our parking spot, then the lift that attaches the plane to the departure corridor was broken, and we had to wait for another one to be replaced. Never got our lost bag.

AIR EUROPA customer review :  1 November 2009 by Martin Rinker   (Germany)

BCN-LPA Economy. What a horrible experience! The gate was not manned until 20 mins before departure, then everybody had to embark in a hustle. When the boarding had been completed nothing happened. Even after 20 minutes no information about why the aircraft would not leave the parking position. Finally, 35 minutes after everybody had been on board the captain made an announcement that a suitcase of a no-show person had to be off-loaded and this would cause some 10 mins more delay. The cabin was a nightmare, seat pitch terrible. Service available for purchase at reasonable rates. However, would not recommend this airline to my friends.

AIR EUROPA customer review :  26 October 2009 by N Carmichael   (USA)

Posted previous rating for JFK-Madrid. For Madrid-JFP, I swear I got a dozen or more bug bites Staff at Madrid airport more competent than JFK. Flight uneventful and a good value, except for the bonus bedbugs.

AIR EUROPA customer review :  19 October 2009 by Patrick Lorenz   (Mexico)

If you fly Business on the A332 you get for a very good price a very good service, seats, food and the cabin is more than ok, and price you pay is normally half AA or other US airlines. But see that you fly on the Airbus, the old 767 has totally different seats and cabin.

AIR EUROPA customer review :  14 October 2009 by Harold Wagner   (Germany)

MAD-IBZ-MAD : unfortunately I have to fly this airline being part of Skyteam on a biweekly basis. Flight is always late leaving Madrid. Onboard things are just uncomfortable even for a short flight. Planes are dirty, inflight entertainment is a commercial for Air Europa showing a dreamlike experience: showing this to the passengers who are experiencing the real thing is a plain insult. The arrival process in Ibiza always makes me furious. The plane is parked at about 50 meters of the ground floor entry door into arrivals (a distance that can be walked like other airlines do, yet Air Europa insists passengers to be bussed there and since all passengers have to be on board the bus before it moves, you can easily loose another 20 minutes or so. Air Europa is not helped by its passengers who seem to be oblivious of the entire concept of flying. On my return from Ibiza we had to return from the runway to the terminal to drop of a passenger who boarded the wrong flight. Causing another delay. This airline also doesn't enforce boarding procedures (so no priority boarding for business and elite passengers) and when it tries, it only hugely delays the whole boarding process.