Air Europa Passenger Reviews and Air Europa Passenger Trip Reports

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AIR EUROPA customer review :  29 July 2010 by Laura Rodriguez   (Spain)

I have never had a worse experience with an airline. Due to lack of personnel on the airport, the line to check in took at least 3 hrs in London Gatwick. Due to the above, we lost our connecting flight in Madrid, although we were told by the personnel from the aircraft that it would wait for all of us. They weren't able to find a flight to Cancun from Madrid the same day, so we were sent with Mexicana de next day, but not without losing one of my bags first. The bag arrived almost 5 days after to my hotel, with contents missing. I have filed official claims and sent several emails, and I have had no response from Air Europa.

AIR EUROPA customer review :  6 July 2010 by R Rodriguez   (USA)

MIA to MAD onto BCN. A330 about 2/3 full, with tight seating, however we managed to spread out as there were seats available. Dinner and drinks were served. Inflight movies fine, a choice of over ten titles along with various documentaries, etc in your own in-seat entertainment setup. Don't forget to bring your own earphones, or you'll have to purchase theirs. The connection at MAD was quick, as bags had been checked all the way through. The second segment a B737, seating tight, with food for sale. Coming back all on time with same minimal service standards. However, we got the tickets for about 75% of what Iberia or American would charge for the same route, and we got what we paid for.

AIR EUROPA customer review :  9 June 2010 by Pascal Rollin   (France)

Paris CDG to Valencia. I was upgraded to the tiny Business class. Very small plastic cup of water or juice was offered before departure by smiling stewardess. Drinks arrive with a small meal - everything in plastic. No champagne but cava, Cordon nero, meaning a better brand than the one sold in Economy. The difference, maybe the only one, you don't pay for your drinks in Business! A bit disappointing experience.

AIR EUROPA customer review :  9 June 2010 by E Mizell   (USA)

We arrived at Miami Airport at 7pm, no line for checking in. The staff was professional and helped. Our flight boarded on time to Madrid, plane was clean. Food was airplane food, staff friendly. Airplane well equipped, screen for movies, music, etc. Our connecting flight to Paris was on time, my bags arrived and had no problems.

AIR EUROPA customer review :  28 May 2010 by Kashif Ur-Rahim   (Russia)

My flight was from Moscow to Gran Canaria. Being a member of the SkyTeam Alliance, they do not care at all about the business class passengers or about the services both on ground and on board. Moscow to Madrid was operated by Aeroflot. The seats in business class are comfortable in A320, crew is helpful. I checked my luggage to Gran Canaria but noticed it on the belt in Madrid. I have informed airport officials, Air Europa representatives about the fact that by mistake my luggage was in Madrid though it should be passed to Gran Canaria. They assured me that in 10 minutes the airport staff will pass my luggage to my next plane. On the boarding gate I have asked to check that my luggage was on board. The representative of Air Europa assured me that the luggage was inside. When I arrived in Gran Canaria - my luggage was not delivered. The investigation revealed that it was still in Madrid. The ridiculous thing is that the situation is being repeated for the second time. Never will use Air Europa any more. Flying Gran Canaria to Barcelona business class the plane is ok, crew is rude and not friendly. The food is very slight, seats are as in economy class. Barcelona to Moscow the check in procedure is awful. The business class counter did not register business class passengers for Moscow as the flight was operated by Aeroflot.

AIR EUROPA customer review :  25 May 2010 by Chris Dale   (UK)

Economy class LGW-MAD. The check-in at Gatwick was painless, pleasant staff. Cabin staff were very attentive and spoke good enough English. Unless you get the right seats they did look a bit cramped. I was in row 15 which has loads of leg room next to the emergency exits. Meals aren't included on short hauls but they seemed no more expensive than at the airport. Didn't eat so couldn't comment on the food.

AIR EUROPA customer review :  9 May 2010 by Miguel Ferra   (Portugal)

Flew to Cancun out of Madrid on Economy class. Nightmare started in Lisbon as Air Europa was unable to connect my Lisbon-Madrid to Madrid-Cancun flight due to technical issues : end result we had to carry luggage and do a second check-in. On account of that we were the last ones to check-in on a completely booked flight. One available seats were right next to the toilets, on an 11 hour flight! During the flight we saw on at least two occasions flight attendants shouting at passengers! The "cherry on top of the cake" was having to demand to change seats only 5 minutes away from landing as the air conditioning - stationed above our seats - started to condensate water, a few drops initially, then a persistent flow of liquid. Called the steward and he was insisting we had to keep our seats, although there were now seats available as some company co-workers flying with us had been moved to Business. Our turn to shout as this was apparently the only language they seem to understand. On the way back things were a lot better, but it would be almost impossible to be any worse. Food was terrible and during the whole flight back the cabin crew would simply not respond to any calls. Water bottles in the back of the plane, "come and get it" style. Simply terrible and we are making a point of never flying with this company again.

AIR EUROPA customer review :  20 April 2010 by Roger Franklin   (UK)

I have made two round trips from London to Buenos Aires with Air Europa and had no problems. Planes LGW-MAD and MAD-EZE both very modern, clean and as comfortable as competitors - although slightly less comfortable than British Airways. The cabin crew are a bit grumpy but less so than many airlines (Iberia in particular). The food is the same level as other airlines and on time both ways. I guess that when they do have a problem it is a complete nightmare as its a very small airline with no spare planes.

AIR EUROPA customer review :  13 April 2010 by S O Dowd   (Ireland)

Business Class Madrid to Buenos Aires return. Apart from the dreadful service by the ground handling agent in Madrid I found the experience pleasant. I arrived in Madrid on a connecting flight several hours before departure. My bags had not been through-checked so I had to pick them up in Madrid and wait for check-in to open before I could drop them off and get my boarding pass. Some staff arrived 2.5 hours before departure and set up the desks but did not open check in until 1.5 hours before departure. Staff were rude and unpleasant, did not smile or make eye contact and when I asked if the flight was full replied "Yes!" and then called the next passenger forward before I could ask anything else. It wasn't true, the flight was only half-full in Business but the agent couldn't be bothered checking. At least she tagged our bags with Business Class priority tags. Business lounge is vast, cold, and on this occasion, empty. The selection of snacks was minimal, but spirits, wines and free internet was available (wifi for a fee). The crew onboard were friendly and courteous, their English was not perfect but most made an effort. We were lucky enough to be served on both the outbound and return flights by the Chief Stewardess, and both were excellent. Friendly, cheerful, attentive and professional. Amenity kits and chinaware tasteful. The food was good, although there was no choice of main course on the late night flight. Wines excellent, Spanish wines - choice of 2 reds, 1 white, 1 cava. On the return flight the lunch did have more than 1 choice of main, both were excellent and we were offered seconds as there were some spare meals - we were full after the other courses but it was nice to be offered. AVOD / entertainment system is pretty basic, a wider choice of movies would be good on long flights to South America. I found the seat comfortable, although it was not a full-flat bed.

AIR EUROPA customer review :  19 March 2010 by A Vega   (UK)

Buenos Aires - London. We had to queue for 3 hours to check-in, the flight was originally timed to depart at 13:45pm. We did not leave until 23:45pm. Upon arrival to Gatwick all the luggage that should have been transfered to the Madrid-London flight was lost. It is the worst airline I have ever flown. All the bad reviews are true.

AIR EUROPA customer review :  16 March 2010 by Pieter Boone   (Netherlands)

BCN-PMI-MAD. The good thing about this airline is that it seems to operate on-time most of the time. The planes were filthy inside and seating extremely cramped. Crew looked like they hate their jobs and have trouble speaking in English. Also beware, Air Europa seems to have a clientele of seniors who tend to travel in large groups and if you catch them at check in, it could take ages. I am elite card holder so I could use the Business class check in at Palma, then use fast track and the lounge which was great. Air Europa operates reasonable lounges in Madrid and Barcelona.

AIR EUROPA customer review :  27 February 2010 by K Osman   (England)

London to Havana via Madrid - the worst airline I have ever travelled. Flight was late going to Madrid, had to run to catch the connecting flight to Havana, just about made it, unfortunately the luggage didn't, even though we were held at the terminal for an additional half an hour! Got to Havana, staff were incredibly unhelpful. Ironically had almost exactly the same experience on the journey back. Not only are the staff on the ground a complete nightmare, but the back office staff are just as unhelpful and incompetent. I am going to be generous and give them a 1.

AIR EUROPA customer review :  18 February 2010 by P Pizzaro   (Australia)

Barajas to Fiumicino on Boeing 737-800. My luggage was well over 23 kg but didn't get charged extra. Flight smooth without any problems, plane clean and in reasonably good condition. Legroom a little cramped.