Air Europa

Customer Reviews

3 star Skytrax Rating
Food & Beverages 12345
Inflight Entertainment 12345
Seat Comfort 12345
Staff Service 12345
Value for Money 12345
Customer rating from 500 reviews
4/10
3 star Skytrax Rating
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1/10

"couldn’t even give me a free water"

(United States)

Not Verified | My mother passed away so I didn’t have much of a choice of tickets as I needed to get out to Spain quick so as a frequent flyer I decided to try air Europa. NEVER AGAIN! From the minute we boarded and were left in the aisle to board for over 40 mins and everyone was hot and tired to getting a piece of chicken with a bread roll and a tiny dessert. No water throughout the 12 hour flight. The crew were too busy talking to care that I needed water to take headache tablets. The seats were sooooo cramped that I had the person behind me knees in my back. Then they left my baggage on the side in error and I spent an hour looking for it. I will Never fly Air Europa again!! Over $1200 a ticket and they couldn’t even give me a free water
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Malaga
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
5/10

"a definite low-cost feel"

(Brazil)

Trip Verified | My recent flight from Porto to Madrid with Air Europa was a no-frills affair. The plane itself was decent, but the overall service had a definite low-cost feel. On the positive side, the flight departed exactly on schedule. However, the boarding process was a bit chaotic. Many passengers seemed to have more carry-on luggage than allowed, which caused frustration. The crew were friendly enough, but their English wasn't the strongest, making communication a bit challenging. Overall, if you're looking for a cheap and efficient way to get from Porto to Madrid, Air Europa might be a decent option. However, don't expect any frills or exceptional service. I would probably fly with them again, but only if the price was significantly cheaper than other airlines.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RoutePorto to Madrid
Date FlownMarch 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
yes
8/10

"travel experience a pleasant one"

(United Kingdom)

Not Verified | I wish to thank the Crew of my flight. As a frequent flyer - I understand very well the stresses of every journey. I can only say how grateful I am to each and every crew member of this Air line that makes my travel experience a pleasant one. I understand implicitly how difficult the process and thought of planning a trip, whatever the reason... But I see it's easier to complain than to express gratitude when appreciation is due. After the past few years, we have encountered the most difficult times we've never thought we would faced, we've forgotten the saddest times, and most of all, not being able to visit our relatives abroad. We are adjusting to changes, we are able at last to fly across the world to give us back the sense of belonging; I hope my message or feedback" reaches everyone that I had the pleasure to meet during my flights, and be known that I always be thankful.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteLondon to Lima via Madrid
Date FlownSeptember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
1/10

"they will not pay anything"

(Spain)

Trip Verified | On December 12th, we departed from Madrid-Barajas with over two hours of delay, resulting in our arrival in Miami with the same delay. The Air Europa team arrived late for boarding, causing us to lose our place in the take-off queue and requiring us to join the line again. Many of us missed our connecting flight in Miami, despite having more than 3 hours for the connection, which I have made dozens of times before. As it was the last flight of the day, there were no available flights until the following morning. Air Europa claims to provide support, but they offer neither food vouchers, nor hotel accommodation. Over the phone, I was informed that I was entitled to all of these benefits and reimbursement for the new ticket I had to purchase the next day. I spent the night in the airport, in the middle of winter and feeling quite cold. No one provided a voucher or hotel service. When I submitted the claim for expenses and the new ticket, it took them two and a half months to respond!! This was only because I kept calling continuously; I am certain that had I not been persistent, they would never have responded, hoping it would be forgotten. Their response, two and a half months later, is that they are sorry, they regret the bad experience, but they will not pay anything. They deny your claim because they know that at some point, you will become frustrated with battling against a brick wall and stop pursuing it. Do not use Air Europa; now you know what to expect.
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMadrid to Miami
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

“poor punctuality”

(Spain)

Trip Verified | Hopeless. This flight departed two hours late meaning myself and dozens of passengers missed their connections. Don't for one moment think this is unusual. This particular flight is delayed by than 40 minutes 40% of the time. Air Europa attempts to enter markets that requires connections at its Madrid hub. Their poor punctuality means you have a 30% chance of a night stay in Madrid. In flight service is a joke. See the picture of their business class dining.
AircraftBoeing 737
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteVigo to Madrid
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Ground Service 12345
Value For Money 12345
no
2/10

“unpleasant boarding gate staff”

(Spain)

Trip Verified | As a platinum card holder, various benefits are promised by Air Europa including unlimited upgrades to business class if space, priority check in etc, On this trip however, there was no priority check in (airline said airport was busy), and attempting to get upgraded involves long arguments with unpleasant boarding gate staff who say you must request at the check in desk, and check in staff who say you can only do this at the gate. These are repeated experiences. Responses by the airline when contacted are usually masterpieces in obsfucation and there is always an excuse for every service failure.
AircraftBoeing 737
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMalaga to Vigo via Madrid
Date FlownFebruary 2024
Seat Comfort 12345
Cabin Staff Service 12345
Ground Service 12345
Value For Money 12345
no
1/10

"Horrible experience"

(Italy)

Not Verified | Horrible experience. I had paid for 3 seats in row 15 (emergency exit) and the day before they were canceled as I was traveling with my 11 year old daughter but no alternative was given to me given the short notice even when I presented a medical certificate for serious leg problems. Very dirty planes (filthy bathroom without soap on Madrid Sai Paulo already departing), only dinner on an 11 hour flight and of terrible quality and quantity. No pillow, blanket or earphones for a fee. Plane from Milan heavily delayed and at risk of losing connection to Madrid. Plane parked 20 minutes away from the terminal, no warning, no Air Europa staff to help or reassure. Flight entertainment didn't work but the on-board staff said there was nothing they could do. A cheap airline for the price of a traditional one. Packed plane and very narrow seats for tall people like me. Absolutely avoid! Esperienza orribile. Avevo pagato per 3 posti in fila 15 (uscita emergenza) ed il giorno prima sono stati cancellati in quanto viaggiavo con figlia di 11 anni ma nessuna alternativa mi è stata data visto lo scarso preavviso anche quando ho presentato certificato medico per seri problemi gamba. Aerei sporchissimi (bagno lurido e senza sapone su Madrid Sai Paulo già in partenza), sola cena su volo 11 ore e di pessima qualità e quantità. Niente cuscino, coperta ed auricolari a pagamento. Aereo da Milano in forte ritardo e a rischi perdita connessione a Madrid. Aereo parcheggiato a 20 minuti di distanza dal terminale, nessun avviso, nessun personale Air Europa ad aiutare o tranquillizzare. Flight entertainment non funzionava ma il personale di bordo ha detto che non c’era nulla da fare Una cheap airline al prezzo di una tradizionale. Aereo stracolmo e sedili strettissimi per persone alte come me. Da evitare assolutamente!
AircraftBoeing 787
Type Of TravellerFamily Leisure
Seat TypeEconomy Class
RouteMilan to Sao Paulo via Madrid
Date FlownDecember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
no
1/10

"experience with them was a nightmare"

(Spain)

Trip Verified | This is a terrible airline. Seats are tiny, staff are extremely rude, food is inedible & small, toilets disgusting. My experience with them on both sectors was a nightmare. Unfortunately I had already booked another flight with them for end of January but after that I will never fly with them again. Just horrible
Type Of TravellerSolo Leisure
Seat TypeEconomy Class
RouteMiami to Palma de Mallorca via Madrid
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no
9/10

"an excellent airline"

(United Kingdom)

Trip Verified | I found Air Europa to be an excellent airline. Check in was smooth and friendly, service on both legs was friendly and professional. The flight was very comfortable with a good selection of films and entertainment. The food was delicious and quite sufficient. My luggage was waiting for me when I got through customs. I am flying back on Friday 24th and look forward to the experience
AircraftBoeing 737-800 / 787-9
Type Of TravellerSolo Leisure
Seat TypeBusiness Class
RouteLondon Gatwick to Lima via Madrid
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Wifi & Connectivity 12345
Value For Money 12345
yes
2/10

“Service barely polite, no more”

(Switzerland)

Trip Verified | Very disappointing quality of food in Business Class, no difference really to Economy. Service barely polite, no more. 10 hour flight without ever someone offering you something to drink. Sleeping topper totally insufficient (too thin), bad quality of seat. Huge problem when I had to rebook the return flight two days earlier: international call center went dead, local center in ASU refused to rebook without penalty, but airline only offered Business Standard at the time of booking (!), not the FLEX fare, and now, it wanted over $ 500 to simply rebook two days earlier into a half empty flight. What a scam. Very disappointed, also at hearing one of their reps say: "That you a SUMA Platinum member is of no interest to us." I will fly LATAM and LH again in the future.
AircraftBoeing 787
Type Of TravellerBusiness
Seat TypeBusiness Class
RouteZurich to Asuncion via Madrid
Date FlownNovember 2023
Seat Comfort 12345
Cabin Staff Service 12345
Food & Beverages 12345
Inflight Entertainment 12345
Ground Service 12345
Value For Money 12345
no