AIR EUROPA  Passenger Reviews and Passenger Trip Reports

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AIR EUROPA customer review :  8 July 2009 by N Dahms   (USA)

JFK-MAD-PMI 4 hour delay, luggage lost. PMI-MAD-JFK 11 hour delay. There is never any air Europa staff at the airports, and hence no customer service. For the 4 hour delay at JFK, a gate agent did not show up until 1 hour after the flight's original scheduled departure. When they lost our luggage, Air Europa was unable to tell us if it had even left JFK - they had no tracking system, unlike other airlines. With the 11 hour delay they offered no assistance to rebook us. We also tried to upgrade to business class (there were empty seats), but they said it was impossible because the "flight was closed". This was truly the worst travel experience of my life.

AIR EUROPA customer review :  1 July 2009 by P Melhorn   (Ireland)

We used Air Europa as part of a package deal, flight left Dublin on time and arrived into Palma airport 10 mins ahead of time and same on return flight. I travelled with my wife and 4 kids and we had row 1 all across aircraft. With 2 of the 4 children under 3 the cabin crew were excellent, were friendly and are a true credit to the airline.

AIR EUROPA customer review :  2 May 2009 : by R Golledge  (UK)

A pleasant experience LGW to MAD and return in economy with a low cost airline that offers pre-allocated seating; thus avoiding the stressful scrum that characterises the likes of easyJet and Ryanair. The outbound flight was on a new Embraer 195 with 2x2 seating. Legroom was okay. Return was on a 737-800. On the return I purchased a sandwich and drink, but it was basic. I would recommend purchasing food at the airport before boarding as you will get a better selection (especially at Gatwick). Flights left on time.

AIR EUROPA customer review : 9 April 2009 : by J Olivier

Customer Rating : 1/5

Barcelona-Tenerife-Barcelona. Air Europa should be advertised as a low cost airline because that is what it is. Outbound and return flights were delayed, inflight service was poor, and legroom non-existent. Will only fly Air Europa again if I absolutely have to.

AIR EUROPA customer review : 7 April 2009 : by P Herman

Customer Rating : 4/5

MAD-Barcelona return economy. Aircraft modern with comfortable seats and adequate legroom for tall person. Nothing was free but we were only in the air about 50 minutes and there seemed to be few takers for the buy on board service - what I saw on the menu looked reasonably priced however. Flight attendants were professional. Both flights on time. Only gripe is that their website is a bit amateurish (for example, you can´t look up flight information or schedules (only book tickets) and arrival times are not printed on their e-tickets. I recommend them for short haul flights in Spain.

AIR EUROPA customer review : 29 March 2009 : by James Berry

Customer Rating : 5/5

Business class Palma to Paris in February with my wife and two young children. Flight excellent, cabin crew pleasant and very helpful, food and drink good. Return flight to Palma via Madrid equally good. I would recommend Air Europa for value for money.

AIR EUROPA customer review : 16 October 2008 : by Pieter Boone

Customer Rating : 3/5

MAD-IBZ-BCN. This airline is as good as it gets for domestic travel within Spain, good enough for the short hops to and from Ibiza. Flight on time but seating cramped with no inflight catering and minimal incomprehensible in-flight information. I was connecting to and from KLM on a NorthWest ticket and it is disappointing that on-line check in is not available.

AIR EUROPA customer review : 11 October 2008 : by David Williams

Customer Rating : 4/5

Paris-Malaga return. On the outward leg a member of cabin crew saw that I had insufficient room and gave seats at the emergency exit where I could stretch out. Minor irritation that food and drink are not free despite holding an Air France ticket. On the return trip we could not book in online - Air Europa doesn't accept AF booking codes and Air France excludes Malaga from on-line book-in. Again were given seats at the exit. Comfortable leather seats, but since they have folding screens, why not display in-flight route information? Punctual on both flights.

AIR EUROPA customer review : 6 October 2008 : by M Sanchez

Customer Rating : 3/5

MAD-ORY Economy Class. I had an Air France ticket for a flight operated by Air Europa. To my surprise I couldn't use Air Europa self check-in because the ticket was issued by Air France and I had to queue for check-in counters. It took me 30 minutes. At gate, staff announced the boarding and a several amount of rules and priorities for boarding that either in Spanish and in English were announced so fast that were incomprehensible, so no one respected. If you announce boarding rules and you don't control it there is no sense to have them. Plane was quite new and seats were comfortable. There was no free catering (paid service). IFE was ok and crew friendly.

AIR EUROPA review : 3 October 2008 : by D Garcia

Customer Rating : 1/5

Bad experience with web reservation. They charged credit card but sent email saying the reservation had not been made. Further calls to 5 different numbers confirmed that it was an internal airline error; they asked that we call their "incidents" line, but this number says there are no agents available and make you wait indefinitely (and this is a charge call). Emails asking for reservation confirmation have been ignored for three days, even though we attached the original printed confirmation from the website. Passenger travels tomorrow to make an international connection and is very nervous about this lack of service.

AIR EUROPA review : 22 September 2008 : by D Chown

Customer Rating : 1/5

BOD-CDG-Malaga. I agree with earlier comments about this being an Air France partner. It shouldn't be. When I book with Air France, I expect a certain standard of service on board. This is not a "low cost" airline, yet every drink and sandwich has to be paid for. No newspapers or magazines, I didn't expect in-flight entertainment anyway on such a short flight so no complaints about that.

AIR EUROPA review : 25 July 2008 : by Esther Magin

Customer Rating : 2/5

MA -IBZ return in economy. Departure from the Terminal 2 in Madrid is stressful with last minute gate changes, uncertain departure times and unexplained delays. Airport staff tired and with so much attitude, I have no idea why. Plane oldish 737 with very cramped seating but this is only a short flight so not to big of a deal. I was connecting on to a KLM flight on the return and had booked the flight through Northwest, when I checked in in Ibiza they could allocate me only the seat that had been given to me by the system, which I thought was funny. Online check-in (which is the best invention ever) never works on this airline and the lines at Ibiza airport were just outrageous. Don't buy their white wine, it is just hideous! Their Cava is the same price and much better.

AIR EUROPA review : 22 July 2008 : by P Suarez

Customer Rating : 5/5

Madrid - Malaga. I have no complaints for this airline. The flight was on time, cabin crew very friendly (although only to those who spoke Spanish) and the plane with comfortable leather seats. For the price paid, ticket was excellent value for money.

AIR EUROPA review : 24 June 2008 : by Andrew Dixon

Customer Rating : 2/5

Palma to Madrid economy. Online check-in hopeless - no facility to select seats. Boarding chaotic. Gate staff more interested in chatting than boarding passengers. Boarded ontime but flight departed 30 mins late without explanation or apology. Airbus 330 in excellent condition but seating very cramped. Arrival at Madrid a shambles! Took nearly 30 minutes to disembark. Then bussed to other side of the airport to wait another 30 minutes for baggage. Altogether a very disappointing experience.

AIR EUROPA review : 31 May 2008 : by Jean Evrad

Customer Rating : 3/5

Malaga to Paris CDG in economy. As Gold Member of Flying Blue, I have to use regularly this route. Unfortunately, when I book my flights with air France, I end up flying with Air Europa, partner of Sky Team, where service and standard of comfort are far below Air France. Seat pitch among the smallest I have ever seen. Crew is efficient though. You get the kind of service you would expect on a low cost airline. But if I buy my ticket on Air France, I don't want to fly with a low cost airline instead. Considering seriously on dropping Air France and their partners.