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Air China Passenger Reviews and Air China Customer Trip Reports



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Air China Customer review :  26 March 2013 by Wolfgang Segato (China)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CA1319 from Tianjin to Shenzhen on 13 March. Boarding on time. After boarding flight delayed 4 hours. After more than 2 hours we were given information about delay. Headphone on seat connection did not work. No English newspapers available. In the meantime served poor quality food. Flight attendants not friendly, no smile, no answer when questioned about delay.



Air China Customer review :  12 March 2013 by Ferenc Varga (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew from Melbourne to Munich return via Shanghai and Beijing in July/August 2012. Apart from the delays in mainland China on both legs Air China was actually very good for the low return air fares paid. I wouldn't fly with them again purely on the basis of the long transit delays at Shanghai and Beijing.



Air China Customer review :  7 March 2013 by Colin Lusty (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

After my much delayed China Eastern flight to Qingdao (see posting under China Eastern), I changed my approach and took an evening flight to Qingdao with Air China. As a Star Alliance Gold member I checked in hassle free at the Business Class check in and proceeded to the Air China lounge in Shanghai Hongqaio airport. Lounge well stocked with drinks and hot food. Boarding on time small delay taking off but landed on time. Return trip also took off on time but no meal service due to turbulence but who needs feeding during a 80 minute flight. We even had an announcement from the flight deck in both Mandarin and English. Arrived Shanghai Hongqaio on time. Overall a good flight at a reasonable price.



Air China Customer review :  4 March 2013 by J Anderson (Sweden)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

3.5 hours waiting in a parked plane before flight being cancelled at 03.30 am due to engine failure. Air China flies in a new spare part from Beijing and the flight is 13 hours delayed with no information and no help in booking new connecting flights. No one at the information desk from 04.00 am to 12.00 pm and passports were confiscated to make sure we did not leave the airport. No reply on supplied phone numbers. Security check 3 times before finally boarding, no safety demonstration before take-off and no one to show passengers around when arriving at Beijing. By far my worst experience with any airline.



Air China Customer review :  25 February 2013 by Steven Cao (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai Pudong-Chengdu on first class with A320, flight delayed 15 minutes but still arrived on time, cabin crew friendly and polite, good inflight service, seat comfortable and did manage to sleep for more than 1.5hrs, food awful and quality is far below the CX/JL/NH/SQ economy class food!



Air China Customer review :  21 February 2013 by Per Gundersen (Norway)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

My wife and I flew Oslo (Norway) to Sydney (Australia) in January/February 2013. Departed Oslo on Jan 17, returned Feb 18 from Sydney. Outbound we had an A330 from Stockholm to Beijing. Plane was acceptable and comparable to the other airlines we had used, however, the service was worse. The crew seemed uninterested, the food was nothing special and beverages extremely limited and served out of sync with food. Beijing to Sydney on a Boeing 777-300. The plane was ok, but service identical to the one we had between Stockholm and Beijing. Very disappointing. On return, a Boeing 777-300 from Sydney to Beijing. The experience was repeated. Service was very disappointing and beverages served late and very limited, except for water. Beijing to Stockholm an Airbus A330. Legroom was more limited than the former A330 and selection of audio/video very limited. Service was somewhat better and beverages was served right after food, however very limited. On the positive side was the opportunity to use the Air China transit lounge, however, this did not compensate for the low quality service. Overall, we were very disappointed with this trip and we will probably never use Air China again.



Air China Customer review :  19 February 2013 by Francis Boylin (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG–PEK last month on an A330-300. I am beginning to think that all the Chinese airlines don't keep a very good schedule, because this flight was late leaving, as have all other Chinese operated airline flights we have been on for our trip. Upon boarding, we both noticed that the FA’s were very nice and extremely helpful to us. Aircraft was either new or had been refurbished, because everything was spotless. After takeoff the FA’s began there services. The drinks available were limited. The most popular American whiskey in the world was not available so we had to accept lesser things. The food was good and all the services were done well. The FA’s English was sometimes not too good, but both sides were able to make the other understood.



Air China Customer review :  18 February 2013 by Francis Boylin (USA)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CTU–HKG. Last month my wife and I traveled from Chengdu to Hong Kong. Their price was a little more expensive than others, but their schedule was much better than anyone else. Check in at CTU was very efficient, as was security there. Once we reached the assigned gate we were told that there was a gate change, but it was just across the terminal - no problem. Then the flight was called and we found that we had to go downstairs and onto a bus to be transported to the plane. After riding all around Chengdu airport (which is large) we finally reached our plane. Of course it was parked at a remote place and we had to climb stairs to the cabin. Upon entering the aircraft we found it to be a newer 737-800 with plenty of space for everything. The FA’s were very polite and their English was good. The services were efficient and the meals and beverages were good and tasty.



Air China Customer review :  12 February 2013 by A Huang (China)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing (PEK) - San Francisco (SFO). Aircraft was a 15 year old 747. Cabin amenities were showing their age. Seats were the new kind and were quite comfy and could recline well. Lack of entertainment was troubling but I had brought my own entertainment. Food was average and was edible but could be better. Overall a not bad flight.



Air China Customer review :  31 January 2013 by Rubi Haliman (Indonesia)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CGK-PEK-SHA v.v. (CA 978, CA 1549, CA 1832, CA 977). All flights were on-time with short transit time in Xiamen airport for immigration clearance, except the PEK-CGK sector which was delayed up to 3 hours with no explanation (I guess that was due to snow and weather). Meals on board so-so, except from PEK to Xiamen which was totally tasteless. Crew service not bad, some looked happy and dedicated to their job, others just take it for granted. If you aren't too bothered with service quality, Air China can be an option.



Air China Customer review :  28 January 2013 by Yu-Hao Feng (China)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CA105/CA106, Dalian (ZYTL) - Hong Kong (VHHH). Classified as an international flight, but the service is not good. Food and beverages are the same as a Chinese domestic flight. The only entertainment is some small TVs.



Air China Customer review :  25 January 2013 by M Humby (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flights in December and January from London to Sydney via Beijing and back. We armed ourselves with our own food and laptops with extra batteries for movies etc. but we have found this to be one of the better flights we have ever been on. The attendants were polite and pleasant and all spoke English. The food was lovely and more than enough to fill you up, with drinks at regular intervals. And if that wasn't enough you just press the button and ask for more. Toilets were as clean as you can expect from 300 people all using the same few loos. But after almost every one went in an attendant followed to clean up and replace loo roll etc. Space between seats was more than ample with at least 10 inches between your knees and the seat in front and even when the person in front put their seat back the seat wasn't right in your face. The entertainment was really good with over 40 films in English and games and music and even TV shows. Overall we can not fault this air line and we would most definitely recommend to others, especially with it being over £3000 cheaper than other airlines!



Air China Customer review :  22 January 2013 by H Huang (Taiwan)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Return flight TPE-MXP via PVG (Economy Class). Good points: new aircraft's, comfortable seats, good variety of films and entertainment (big personal screen), nice food, on-time arrival. Bad points: as said in many reviews, staff quite unfriendly and often with bad English, blankets not particularly clean and customer service is awful. No answer even after several e-mails. the call-centre is often busy and seems not to follow our instructions. Apart from that, after being connected with an operator who spoke our language (after 4 days of trying), the problem was solved in a very efficient and professional way.



Air China Customer review :  22 January 2013 by P Cameron (UK)

Rating : 10/10

Score 10 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Took 4 kids, aged 3 to 11, to Sydney from London via Beijing. Check in was great both going and coming with staff giving us configuration of seats we wanted on all legs. Service on planes was good (unless you like to drink in which case Air China wouldn't be my choice!). Movies great for us and kids and food good (although beware the fermented black egg for breakfast which my 3 yo still talks about with horror). All flights took off on time and Beijing airport was fine if a bit limited in choices. Would highly recommend as their price was £2k cheaper than next alternative.



Air China Customer review :  22 January 2013 by D Wilson (Hong Kong)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Hong Kong - Gatwick return. Planes fine, food ok, price excellent, punctuality mediocre. I was generally happy with this trip. Seats are comfortable and there are lots of movies to watch after you get the hang of the controls, which are not so user friendly. FA's were great and the food was better this time round. However, expect the 0155 from Beijing to Gatwick to be delayed, as I have looked at its departure time for the past couple of months and it leaves late, often very late, each time. The plane is there, but it waits for all connections to arrive, which causes this long delay. Anyway, given the good price, I would fly with them again.



Air China Customer review :  18 January 2013 by T Shaw (USA)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

The movie/ was unwatchable -†green, shadowy, and I could barely make out what was on the screen. The headset and overhead light for my seat didn't work. Two bathrooms at the rear of the plane were closed off out of order.†PEK-SFO my seat didn't recline.†I had to move an empty seat on the other side of the plane leaving my partner alone.†The English PA announcements were unintelligible.



Air China Customer review :  18 January 2013 by Cristiano Ceccato (UK)

Rating : 9/10

Score 9 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CA 851, PEK-LGW, 15/01/2013, A330-200 with new flatbed business cabin. Cabin was only 30% full. Nice and clean reconfigured aircraft, excellent friendly service. Thick, comfy comforters with cotton sheets and matching cotton pillow. Delicious food (I chose the Chinese dish) all served with Cotton tablecloths and real china. New AVOD system with excellent film selection. Hard to believe how bad CA used to be.



Air China Customer review :  14 January 2013 by J Peart (Finland)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing-Chengdu-Hong Kong. Arrived in Beijing to find out that the Chengdu flight was cancelled, spent the next 5 hours being bounced around offices and terminals due to total lack of care or internal communications. Finally got on a direct flight by chance when consulting the duty manager which nobody before had mentioned to do.



Air China Customer review :  10 January 2013 by Hans Roloff (Germany)

Rating : 8/10

Score 8 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Beijing-Shanghai (Hongqiao) on a new A330-300 Airbus. The configuration is used as business class on international and as first class on domestic legs. Flight left a little late - we arrived some minutes early. Seat quality meets high expectations. Did not use IFE (except the airshow) on this flight of 95 minutes. For lunch they offer a choice of 4 main courses plus a 'daily special selection'. All food is served on one large tray, separate serving of appetizers etc. would probably be too time consuming. Quantity and quality fully acceptable, so is the presentation and the cabin crews general service standard. In beverages Air China highlights a choice of 7 different teas, 4 coffees. Glasses were refilled almost immediately. Overall, Air Chinas domestic first class is a good product and an excellent value, particularly if you can book a discounted fare being only marginally more expensive than full economy.



Air China Customer review :  10 January 2013 by Gavin M Visser (South Africa)

Rating : 10/10

Score 10 out of 10

Cabin Flown

First

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CA 1231, 8 Jan, Beijing - Xi'An, First Class. From check-in at Beijing to arrival in Xi'An an excellent service for a 1 hr 50 mins flight. Staff assisted with self service check in and baggage check-in, fast track security procedures and access to the Air China First Class Lounge - huge facility with ample seating, eating and entertainment areas. Seating on 737-800, 2-2 with total of 12 seats. Hot towel and welcome juice or water on boarding. Very comfortable seat for a single aisle aircraft, lie flat seats with ample recline and footrest. Choice of either a Western or Chinese breakfast - excellent coffee and bread basket service. Cereal, fresh fruit, hot meal of sausages, tomato's and omelette. Another hot towel after meal. Attentive but unobtrusive service. Definitely a benchmark service for other airlines I use, considering such a short flight.






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