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Air China customer travel guide
		Air China Passenger Trip Reviews		Air China First & Business class Lounge Reviews
		Air China Economy class seat reviews		Air China First & Business class seat reviews
		Air China Passenger seat tips		Air China Aircraft Seat Plans (22 aircraft types)

AIR CHINA customer review :  25 May 2011 by C Ramsay   (UK)

Beijing-Wuhan return trip (2hr journey). Check-in efficient and easy at both Beijing and Wuhan. The aircraft seemed quite new and had pleasant comfortable interiors and pleasant inflight staff. Inflight meals were good, including vegetarian options. There was a slight delay in departing but kept well informed. I was expecting a poor experience with Air China but I was pleasantly surprised. They seemed just as good as other airlines I have travelled with such as British Airways and KLM. I am not a frequent flyer and tend to fly in Economy class for most of my journeys.

AIR CHINA customer review :  16 May 2011 by M Hodson   (UK)

London to Beijing and onto Shanghai, and return. Nice clean A330 aircraft, good legroom, recommend you request window seats at early check in, ample food and choice. Attentive staff, most who understood enough English. Not a great selection of films available.

AIR CHINA customer review :  13 May 2011 by Harry Aldren   (Belgium)

Paris-Beijing, Beijing-Singapore return. Flew this airline 3 years ago, and things have really improved. Seats quite comfortable, angled flat type, but staff told me they have real flat bed style of seat coming this summer. Meals nicely presented and to a good standard, and some nice French wines. Staff service was truly attentive, and while English skills not perfect, I was able to have reasonable chat and make things understood. Pilot even gave good flight information before and during flight. IFE not up to standards of top Asian airlines, but was on-demand type and some recent movies. All in all, enjoyed the trip and think they match many of the 4 Star airlines I have flown.

AIR CHINA customer review :  13 May 2011 by A Macdonald   (UK)

Stockholm - Beijing - Hong Kong and back in economy (Boeing 777-200/A330/A321). Boeing 777-200 was old and in need of a good deep clean. A330 and A321 were both very new. Leg room was consistently good and B777 was particularly roomy. No seat back TVs on the B777 so a worn out projector with a terrible selection of Chinese films is the only option there. A330 had new large seatback TVs which claimed to be the on demand touch screen type but were only working on a 15 channel loop (with a few western films though). Food was terrible- so bring what you can on board yourself (tricky in Beijing duty free where it is near impossible to buy a bottle of water and food is pretty much restricted to restaurants, which aren't great either!). Cabin crew were nice. Flight on A321 out of Hong Kong was memorable for virtually no announcements.

AIR CHINA customer review :  12 May 2011 by Thomas Gervais   (UK)

London - Beijing and Beijing - Shenzhen with Air China. Very helpful cabin crew, decent food, good on board entertainment. Recommended.

AIR CHINA customer review :  8 May 2011 by C Jiang   (UK)

LHR to PEK A330-200. Food acceptable, inflight entertainment has improved significantly. Approximately 70 films to choose from, various other entertainment onboard. Beijing - Ningbo on a 737-400, good flight but no meal provided. Return was Shanghai Hongqiao - Beijing. Had problems as plane was delayed by 2 hours, but airport staff very helpful managed to get us on the next available flight on a A330-200. No meal, just a tuna sandwich. Prices for domestic is value for money. International can be ridiculously overpriced. Can get cheaper ticket if ordered early.

AIR CHINA customer review :  27 April 2011 by H Cheung   (UK)

LHR-PEK-HKG, the fare was cheaper than other airlines by at least £200 GBP. LHR-PEK sector was on-timel, however screen did not show that the sector from PEK to HKG was cancelled and we were only informed when all passengers were at the gate. Staff at PEK didn't provide an adequate explanation. We were dragged to the other side of the airport to check in again onto another flight - this flight left two hours later than our original. That aside, service in the cabins was generally okay. Crew didn't speak good English but understood most of my requests. Food was good and inflight entertainment was good. AVOD system was confusing as the buttons to navigate through the AVOD screen was on the back of the remote. All in all, a satisfactory in-flight experience, let down by poor communication about connecting flights and the less than helpful attitude of ground staff.

AIR CHINA customer review :  25 April 2011 by K Lee   (Singapore)

The flight was scheduled at 8:25AM, but I had to wait for a couple of hours due to bad weather. After the flight was cancelled, Air China put all in a hotel without saying any further details about the current situation. No one speaks English so I had to overhear conversations who can speak Chinese and Korean to figure out what's going on. In the hotel, no one representing Air China there. For example, they didn't know what flight was rescheduled or not. We had to stay without knowing what will happen for hours, then suddenly we were kicked out of the hotel by 10pm because Air China didn't want to pay for a night. So, after 10pm, we were back to Beijing airport and found there were no flight to Pusan tomorrow. They said we can fly to Incheon, which is about 2 hours distance from Busan. However, they didn't guarantee the connection from Incheon to Busan, and didn't provide temporary accommodation for a night.

AIR CHINA customer review :  21 April 2011 by Z Sarang   (USA)

LAX-DEL-LAX. It gives the cheapest price, the airline also provided rooms at PEK airport as the connection time was more than 8 hours - both ways. The only drawback is that they do not have individual screens for entertainment. The crew was attentive and the ground staff very efficient at LAX and DEL. The food was ok. Good value for your money. Travel if you want to save money. Legroom was good.

AIR CHINA customer review :  21 April 2011 by George Ingram   (UK)

LHR to Beijing, A330 200 aircraft had seen plenty of service. No seat selection at check-in so partner had to sit across the aisle. The seat pitch was tight making flight uncomfortable. Indifferent cabin service and food and although cabin lights were dimmed they failed to turn down heating (overnight flight) so making sleep quite difficult.

AIR CHINA customer review :  19 April 2011 by M Oelholm   (Denmark)

ARN-PEK on B777-200. Four PAX in F-class outbound and just me on the way back. Great cabin crew – couldn’t wish for anything better. Almost on par with SQ. Seats could be slightly better – they are not fully flat. Both segments left a little late, but arrived on time. Great food and free flowing drinks. On the way back you could choose from a Chinese or Western menu. Asked the crew if I could pick and choose from both – and they said of course. China has come a long way in the past many years and I now consider it a better airline by far than SK that flies CPH-PEK.

AIR CHINA customer review :  6 April 2011 by Mark Hurter   (Switzerland)

HKG-PEK-HKG and rebooked Xi'an-PEK. Tickets were half the price of CX/KA. Check-in lady in HK obviously purposly changed seat assignments as did not happen on later leg. Food good. Flight attendants distant and reserved. Most likely because of not perfect English skills of many of them but honestly not a problem as the basics are understood and interaction is friendly. Planes on two out three leg well maintained. Leased plane on the way out has seen better days. IFE was from dropdown screens. Giving them a high mark as for the price charged perfectly fine.

AIR CHINA customer review :  4 April 2011 by M Johnson   (China)

Beijing-Madrid. Seat comfortable, as I slept for 50% of the flight. Food was okay, but two hot meals for a red-eye flight maybe too much. My entertainment system didn't work; was missing buttons, so glad I bought a book along. Would fly with them again long distance.

AIR CHINA customer review :  4 April 2011 by Y Ren   (Australia)

Beijing to Changchun in Y class. Check in at PEK terminal 3 was really efficient, staff was really friendly. 737-800 with some good legroom. take off on time and hot meal served for 1.5 hours flight. Nice hot Chinese burger with beef. Cabin crew are so unfriendly, they did what you should do in professional manner but not friendly. Luggage arrived pretty fast.

AIR CHINA customer review :  3 April 2011 by Punit Yagnik   (India)

Shanghai Pudong to Shenzhen. Check in smooth. Surprising you cannot check in online from Shanghai Pudong airport. Flights on schedule. I did not order for a veg meal, but they had one onboard. The food was bland but edible. Service onboard was rushed, they just wanted to get it over with. Crew spoke limited English but better than some of the Chinese airlines. Entertainment on overhead screen, but they didn't give any headphones. The inflight magazine was bilingual (Limited English articles).

AIR CHINA customer review :  28 March 2011 by Michelle Moroz   (Canada)

The seats were okay as far as leg room, inflight entertainment wasn't so great. Couldn't play any games since the remote wasn't very responsive. Even though we reserved seats for the trip home before we left none of us (there were 10 in our group) got the seats we reserved and the desk attendant wasn't very helpful. The food was terrible. After spending a week in Beijing eating traditional chinese food the last thing we wanted on the way home was more chinese food.

AIR CHINA customer review :  27 March 2011 by Joseph Schmitt   (USA)

San Francisco-Beijing-Bangkok Boeing 747/777. Seemed like more legroom than other airlines. Food was okay for airline food. Old style entertainment, no monitor in seat backs. No choice of movies, TV shows. There seemed to be less English spoken than on other airlines, but you are travelling to Asia. I think Air China lags behind other airlines in friendliness and services, but if I can get a good price, I would choose Air China again.