Air China Passenger Reviews and Air China Customer Trip Reports   a World 4-Star Airline       Add your Air China Review   Air China 4-Star Airline ranking   Airline Reviews : A-Z Index

PAGE 1 2 3 4 5 6 7 8 9 10

Air China customer travel guide
		Air China Passenger Trip Reviews		Air China First & Business class Lounge Reviews
		Air China Economy class seat reviews		Air China First & Business class seat reviews
		Air China Passenger seat tips		Air China Aircraft Seat Plans (22 aircraft types)

	Air China Customer review :  26 October 2011 by N Halperin    (UK)
	Rating : 8/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	LHR-Osaka and Tokyo Haneda-Heathrow return. Outbound an A330 with the older interior - seats weren't that comfortable, particularly due to the material used and was hard to sleep on the night flight. The IFE I didn't use but the controls seemed to be the older system. Cabin crew weren't always smiling but did their job well, and the food better than expected. Connecting to Osaka was on a 737 and the seats a lot more comfortable, flight crew friendlier, and you got an evening meal for a 2.5 hour flight. Return flight on A321, same comfort as 737, served a decent breakfast, flight crew friendly. Long-haul to Heathrow was again on an A330 with the new interior - seats much more comfortable and new IFE system - good film selection, mainly Chinese ones. Flight crew again friendly and served lunch and dinner. All flights involved many drink runs, even during the night when they came round with water. For the price paid it is cost-efficient, the service out-does BA and Virgin. Any delays in departing were made up for in the air and all flights arrived either early or on time.

	Air China Customer review :  24 October 2011 by Daniel Jesske    (Germany)
	Rating : 6/10 Cabin Flown Economy Value for Money Seat Comfort Staff Service Catering Entertainment Recommended	For a long haul flight (Frankfurt-Beijing) the inflight entertainment was very poor. There were just a main screen with cartoons in front of the middle row. The seats, food and beverages were okay, not good. At Beijing Airport, where I needed to change the airport, the staff were friendly. But on the flight they were just ok.

AIR CHINA customer review :  17 October 2011 by Darren Kilminster   (Australia)

Flew in September / October Sydney to Rome return. All flights left on time, meals were OK, cabin service OK and IFE OK. Seat quality OK. All in all an OK trip and way cheaper than other airlines. Would fly again for the right price.

AIR CHINA customer review :  11 October 2011 by B Klug   (Germany)

FRA-PEK-FRA on A330. Seat standard, IFE again not working on FRA-PEK, four flights with this airline and on 3 flights the IFE did not work at my seat. Very limited english skills from cabin crew, and indifferent with poor service skills. Food medium quality with two choices. Presentation poor. Flights on time. Air China is far away from being the same level as some other Star Alliance members.

AIR CHINA customer review :  10 October 2011 by Mary Mee   (Australia)

Entertainment was not working efficiently and not much was done about it - response was adequate to a 'bad luck' reply. Food served on flight to China was okay but it was a long time between meals! There are only two breakfast choices and if you don't like Chinese breakfast you don't get anything. Wine was poured out of a plastic cup, not a bottle. Toilets were dirty.

AIR CHINA customer review :  5 October 2011 by A Chung   (USA)

Meal portions were too small for a long 11 hr flight from Beijing to Los Angeles. The Boeing 747 was old, the seats still has the old ashtray in them. The onboard entertainment was non visible, there was a huge screen somewhere in front but not visible from most seats. They served duck onboard which I love but other European travelers weren't so keen on. It's cheap to fly but the planes are old.

AIR CHINA customer review :  4 October 2011 by R Edmondson   (Australia)

Sydney-Beijing-Busan return. On outward trip, cabin staff generally unhelpful and didn't smile. Toilets smelt unpleasant. Return trip was more friendly and toilets better. New aircraft, seats and legroom okay. English speaking is moderate with some announcements that are difficult to understand. On outward journey only 6 video selections available on entertainment system, on return, the system worked differently and there was a wider range, but at times it overloaded and stopped working. Meals okay, service delivery was sometimes erratic.

AIR CHINA customer review :  23 September 2011 by Karen Na   (Indonesia)

PEK-SIN. Rebooked the ticket due to CA's delayed flight to HKG. It was supposed to be PEK-HKG-CGK but they rebooked my ticket without any additional cost. 767 plane is pretty old. FA's service is decent but English seems to be a problem. The meal was a choice of Chicken or Seafood Rice and the quality of the food is quite good. I slept after the meal service until landing, however If you're short, you will slide down if the seat is reclined.

AIR CHINA customer review :  19 September 2011 by M Nicholls   (Australia)

SYD-BEI-LHR return. The planes where clean, leg room was ok, the PTV screens had intermittent faults and a very small choice of entertainment. Food was basic but edible, beer was warm, flight attendants where professional but some unfriendly. The planes where hot and stuffy with no personal air conditioning. Cheap but not very cheerful.

AIR CHINA customer review :  14 September 2011 by J Nash   (Australia)

SYD-PEK. Air NZ lounge at SYD airport with great selection of wines, overnight flight - while not full flat beds the Business Class seats provided a reasonable sleep. Food and beverage of good quality, the cabin crew provided a very gentle and attentive service delivery - all in all an enjoyable experience.

AIR CHINA customer review :  12 September 2011 by T Harvey   (UAE)

DXB-PEK efficient check-in at Dubai. Once onboard decent legroom, but lack of personal TV's on the 7hr 30 mins full flight. Flight attendants were courteous but not necessarily going out their way to accommodate customer needs. Food average and poorly presented, overall good value for money but it lacked finesse and presentation.

AIR CHINA customer review :  6 September 2011 by Y Kim   (South Korea)

Seoul-NYC via Beijing. My experience wasn't great, no trouble with check-in and extended layover in Beijing at no extra cost. Biggest complaints was that the flight didn't have individual screens and 50% miles accrued with a Star Alliance partner. When you're on the plane for 13+ hours, screens much appreciated. All Air China flights seem to have the same 3 food options, so it was tiresome after a while. Food was ok. English onboard was sufficient. All flight segments were delayed by at least 1 hr. If you've got a tight schedule, I would not recommend flying through China at all.

AIR CHINA customer review :  5 September 2011 by B Chua   (Singapore)

Seoul to Beijing. Delayed take off on the runway. Flight attendant was helpful to ensure I was the first to get off the plane to catch my connecting flight back to Singapore. Food was basic and it was great that we had our own personal screen. As for my 2nd leg from Beijing to Singapore, unfortunately there wasn't any entertainment on board. No personal screen. Similarly the flight was held back at the runway hence causing a delay. Flight attendants were meticulous and polite.

AIR CHINA customer review :  31 August 2011 by E Shek   (Australia)

PVG-KIX. Service polite, efficient and patient, but a little cold. Food was tasty. Check-in procedures and departure were dealt with swiftly. Strange that no inflight announcements made in Japanese. Lack of personal TV screens, but there were headsets. Considering the cost of CA compared to Japanese carriers, CA is value for money.

AIR CHINA customer review :  9 August 2011 by Kai Olesch   (Germany)

MUC to ATH return. We were surprised to see this route offered by CA, but due to the fare we gave it a try. Ample space on a clean A330, good food and drinks and an IFE that was plenty for this short trip. The crew was nice and both flights on time.

AIR CHINA customer review :  8 August 2011 by Wentao You   (Singapore)

Singapore to Chengdu, Chengdu to Lanzhou, Dunhuang to Beijing and Beijing to Singapore. The aircraft are pretty small for the first flight, using an A319. It is overnight flight, so it is good enough as I rested throughout the flight. The rest of the flights are quite good with friendly cabin crew and smooth flight. Transfers are done smoothly and I did not have to drag my luggage around Chengdu and Beijing airports. Air China is upgrading their fleet recently and I am looking forward to a change in aircraft in the two international routes above. The food is quite nice. I feel it is one of the better airlines in China.

AIR CHINA customer review :  5 August 2011 by John Trani   (Australia)

Sydney-Beijing-Paris return. I travelled with my wife and 3 children and would do again. The staff were very friendly, the food was comparable to other to other airlines and the seats were comfortable. Great value for money.

AIR CHINA customer review :  28 June 2011 by Giovanni Cattaneo   (Italy)

Hong Kong-Beijing and Beijing-Milan. The planes were quite clean and comfortable, the flights were absolutely on time. Not so bad experience, even if the staff are quite rude and unfriendly: there was a severe quarrel between a Chinese passenger and an Italian one, the attendants were not able to calm down them at all. Many children were running up and down the cabin a few minutes after take off, no control from the attendants.

AIR CHINA customer review :  15 June 2011 by J Knibbe   (Australia)

Sydney-Beijing-Seoul Incheon. The plane was clean and seat was comfortable. There were PTV screens but what was shown didn't seem to correspond at all with the entertainment guide. This made using the system quite difficult. There were two meal choices for dinner and the food was pretty good but there was only one choice for breakfast and it wasn't very nice. The flight attendants were professional and helpful and spoke adequate English but not really friendly. Overall it was a good travel experience for the price paid.

AIR CHINA customer review :  4 June 2011 by N Kwong   (Canada)

YVR-HKG (layover in PEK). Attendants spoke enough English and were friendly enough (the younger ones were friendlier than the older ones). Plane was a modern A330 and was clean. Had personal tv with a surprising amount of movies. Had two meals, dinner and breakfast. Dinner was adequate, but breakfast was a bit of a disappointment. One of the cheaper flights to HKG. Beijing Airport wasn't the greatest (food was restricted to restaurants only, difficult to buy simple snacks and drinks, and gates are far). Overall quite satisfied.

AIR CHINA customer review :  27 May 2011 by L Chao   (USA)

SFO to Beijing China. The seat alright, no tv but old fashioned projector. The lunch and dinner they serve was reasonable. They serve water and other drinks throughout the flight. The stewardess were not that friendly, but beside that they were alright. Landing at Beijing and transferring flight to Bangkok, another 5 hrs flight. My overall experience in Air China was a 6 out of 10.

AIR CHINA customer review :  27 May 2011 by Jun Fang   (China)

Flew to Beijing, a short-haul flight. The flight departed from Shanghai on time. Served breakfast (big dumpling). Everything was quite OK.