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Air China Passenger Reviews and Air China Customer Trip Reports



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Air China Customer review :  24 July 2013 by May Christian (Hong Kong)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew HKG-PEK-FRA-PEK-HKG all in ECO. Short haul flight the Crew was much nicer compared to the long haul flight. Connex was good and efficient. PEK-FRA-PEK. The crews were very robotic and just spoke the necessary minimum, quite harsh tone when preparing the cabin. Flight wasn't full so crew couldn't be stressed. Food was nothing special, Entertainment OK (selection was a bit outdated). Value for money was good and it fulfilled my expectation. Even though next time I would rather spend a few Dollars more to fly one of the established airlines, direct connex.



Air China Customer review :  23 July 2013 by Charles Kennedy (UK)

Rating : 6/10

Score 6 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

PEK-LHR checked in early and got a window seat. Security at T3 something of a nightmare, each checkpoint (of which there are about twenty) has it's own line, which pass through a barrier and when joining the line, it's impossible to see, but every other checkpoint is staggered, so the checkpoint might be just on the other side of the barrier in which case there are about five people ahead of you, or it's much further away in which case there are thirty people ahead of you, and the difference is worth about an extra twenty minutes. One last complaint about the airport, at least in summer - it's incredibly hot, so despite preparing for comfort on a long flight, one always boards sweaty and uncomfortable which is rather awful. The route has been upgraded in July to a Boeing 777-300ER. Boarding smooth with a final security check in the jetbridge, reducing congestion at the aircraft door. Every seat was filled except the one separating me from my neighbour which was lucky. Pushed on time and made a smooth takeoff and climb. Meal service was tasty and hot chinese seafood and noodles. Air China still have one terrible habit of (even on a daylight flight) insisting - at times rudely - that all window blinds are closed. Why on earth is this? It's an all-day flight that arrives late afternoon, a lot of sleep in flight is actually quite counterproductive to beating jetlag. I opened it an inch to enjoy the sights of Russia, enough to see out but not enough to incur the wrath of the cabin crew who were kind and laid-back on every other issue - top up a drink? an extra bread roll? no problem. Want to look out the window on a daylight flight? I enjoyed the excellent on- demand entertainment options which included plenty of first-rate western movies. Second meal service was another tasty hot meal as we left Russian airspace. Landed on time at Heathrow. Baggage claim was pretty quick. Cut out the nonsense with the window blinds and get some aircon in the flagship terminal at their capital city and Air China will have the makings of a pretty good national airline.



Air China Customer review :  19 July 2013 by Alok Jasper Singh (Dubai)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

DXB-PEK and PEK to Zuhai, 8/07/13. Flight was late and no welcome onto flight. Seating was bad, choice of entertainment had no proper functioning remote. After reaching Beijing, connecting flight was cancelled due to bad weather but they had no help organised and had to stand for 4 hrs in line to have ticket changed. Took 7.5 hrs from landing to getting to hotel. Initially thought of taking an upgrade and paying but looking after the service not even interested to fly economy class. Overall bad experience.



Air China Customer review :  18 July 2013 by T Li (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

A two-leg journey from Shanghai to London transfer in Beijing, but we sat on the plane in Shanghai for 4 hours. Ground staff knowingly had done nothing to accommodate the event, - maybe they considered this too normal! When we finally arrived at Beijing well passed midnight, put in a hotel nearby and told to come back the next morning. Lucky we got squeezed onto a a BA flight.



Air China Customer review :  16 July 2013 by C David (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-PEK-HKG. LGW to Beijing on a A330 delayed 40 minutes and was completely full. Reasonable inflight AVOD entertainment system containing a selection of Chinese and Western movies. Food served was edible and expected from economy class. I liked was the super fast removal of food trays. Beijing International Airport is huge and with less than 2 hrs to catch our connecting flight proved stressful. Found no time to relax, look around or for something to eat. Onward flight on a A320 seemed to have more legroom. On arrival at Hong Kong in the early afternoon, one of our bags had not been put on our flight but fortunately, delivered to our Hotel later that evening. Found return journey stressful due to time constraints. Flight delayed and so had just over an hour to get our connecting flight. Fortunately, flight delayed 25 minutes so we managed to get on board. Our ticket price to HKG was quite cheap but I probably will not consider this route again.



Air China Customer review :  12 July 2013 by S Coleman (UK)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

HKG-PEK-LHR, CA118 and CA937. Outward journey had been fine. Return terrible. Sat on plane in Hong Kong on day of departure for about 8 hours in total with short break for lunch in terminal. Told unconvincingly that the problem was bad weather in Beijing. About to take off at 5pm when told fuel had overheated and flight cancelled. Following day had to be up at 2am for 6am flight that was then delayed. Told in Hong Kong transfer would be on to Gatwick, not Heathrow, but at Beijing told we were back on flight to Heathrow. Asked staff to ensure baggage was put on correct flight and assured it would be. Baggage did not arrive with us and two days later Air Canada, who deal with Air China baggage problems do not know where it is. Air China seem to be impossible to speak to directly. Will never choose to fly with this airline again.



Air China Customer review :  12 July 2013 by Greg Miller (Singapore)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flew last month from Singapore to Beijing to New York JFK and return. Flight to Beijing and JFK went without trouble and the food, in flight entertainment and service were reasonable. However upon landing at JFK we found that our bags hadn't even left Beijing. Had to wait 2 days for our bags to come to us. Flight from JFK to PEK was horrible as the air conditioning was not working and we sweated for 13 hours. In flight service was very good as they moved us closer to the front so we could catch out connecting flight to Singapore. Flight to Singapore was delayed for one hour in which we sat on the airplane for an hour with very little explanation. Same in flight service as the flights going to JFK even though it was a month later. Upon arrival in Singapore one of our two bags did not arrive. Very poor airline. I do not recommend if you have time constraints or you have lots of luggage and have connecting flights.



Air China Customer review :  9 July 2013 by C Li (Switzerland)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Premium Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Shanghai to Beijing delayed 6 hours and arrived at 3am. Missed my connecting flight to Singapore and the duty manager at Beijing was rude and wouldn't rebook me on the earliest possible flight (with Singapore Airlines or Cathay Pacific via Hong Kong) because they wouldn't want to rebook me on a non-Air China flight. I was stranded at Beijing Airport for 15 hours and was put on the next available Air China flight to Singapore which left in the afternoon the next day. This flight was again delayed by 3 hours, repair works on the left engine of the A330-300 were still ongoing when they called boarding. There was almost no air-conditioning when the plane was waiting for take-off and the captain said there's something wrong with the air conditioning system but the issue won't persist once airborne. Once airborne, the in-flight AVOD system crashed constantly and had to be re-booted at least 5 times. I will refrain from flying Air China in the future.



Air China Customer review :  4 July 2013 by J Nayar (USA)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Los Angeles to Delhi. This was my first and last time I would travel this airline. The service was extremely unprofessional from the get go. I have a disability and had requested a wheelchair which was not provided for the first leg of the flight as the clerks at the check in required proof that I was disabled, Of course, no apologies from the ill trained and ill mannered staff. I had to walk all the way to board the plane. No help offered at any point. Flight attendants continued to chat and rolled their eyes each time a customer requested something. The toilets were unkempt and would not flush. Not to mention the fact that none of the flight attendants knew proper English. I was finally given a wheelchair for the second leg of my trip but we barely made it to the flight.



Air China Customer review :  2 July 2013 by A Butler (UK)

Rating : 4/10

Score 4 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Frankfurt-Beijing-Changchun and return. Travelled many times between Europe and internally in China. CA is generally prone to cancellations and/or delays. CZ much better in my experience. Latest episode CA flight to Beijing from Changchun cancelled - no explanation. Rescheduled to HU flight with same dep time so that's ok. But HU flight arrived 40 mins late at Beijing T1 not T3, all shuttle buses rammed with people, had to get taxi to T3 to avoid missing connection. Generally found service on the planes ok.



Air China Customer review :  1 July 2013 by M Knowlden (UK)

Rating : 7/10

Score 7 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LGW-PEK-HKG and MNL-PEK-LHR in Business. Very pleasantly surprised. All on time on the outbound. Comfortable seat on A330 on the long haul from LGW. Connection in Beijing was surprisingly simple, although they need a business class security lane in the transfer hall. Lounge in Beijing fine, if unspectacular. Return was excellent. Very friendly crew up to Beijing - I was the only business class passenger but they were great without being over the top. One hour delay on the flight to LHR due to a passenger off load but I can forgive that as it's outside of their control. New 777 business class is excellent particularly the seat comfort. Agree with comments about the food, a bit hit and miss, and strange that you have to say which of the wines you want when you order from the menu, also a bit odd to make your choice for the meal served just before landing before you actually take off. Meals, whether "Western" or "Chinese" had too many rice elements for my liking. Overall though, very good flights and I'd choose again.



Air China Customer review :  1 July 2013 by Colin Lusty (Australia)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

I have had 4 flights with them this month firstly from Qingdao to Seoul return, then Qingdao to Shanghai return. Being a Star Alliance Gold member allowed me to check in at all times at the Business Class check in so it was pretty quick. Got an upgrade on the way to Seoul. Service on all 4 flights very good. food reasonable for short haul flights. Crew spoke excellent English and welcomed people both on boarding and leaving. On the international legs there were even announcements from the flight deck in English. Boarding as with all flights on Chinese carriers is a very quick and no nonsense affair. I have been using Air China and other Chinese carriers for 11 years and avoid them on long haul but found them to be excellent on short haul flights.



Air China Customer review :  29 June 2013 by N Baigent (New Zealand)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CA109, Beijing to Hong Kong. Still waiting to take off, 5 hrs late and very little explanation as to why. In comparison the first leg to arrive in Beijing was only delayed for 2 hours. Whatever you do don't book with this airline if you need to be on time anywhere. Otherwise its acceptable but in no way good food, half broken AVOD, and do not, I repeat, do not use the bathrooms. just hang on but with the delays you should have plenty of time to empty yourself before getting onboard.



Air China Customer review :  26 June 2013 by J Gabris (USA)

Rating : 8/10

Score 8 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

LAX-PEK on 1.7 year old Boeing 777-300ER on June 12 2013. Check-in opened early which was nice. The boarding process was orderly got to seat at the rear of aircraft with ample overhead space for carryon. First meal was served about 1.5 hours into flight labelled as 'light meal'. I was expecting the worse but the meal (noodles or rice) was actually really good and plentiful. Second meal about 2-3 hours before landing and again plentiful and tasty. Personal TVs for IFE was pretty good with Chinese and English choices. Only complaint is FAs, they speak little to no English. They did not do water runs as well but I did see people asking. They did seem cheerful though. The seat itself was good with foot rest and nice recline. Second flight PEK-MNL on Boeing 737 on June 13, 2013. Boarded through bus and stairs. FAs spoke better English and did water runs. They seemed attentive. Ceiling mounted plasma TVs as IFE had some programs on it. The meal was almost inedible though.



Air China Customer review :  24 June 2013 by M Stavrakis (UK)

Rating : 3/10

Score 3 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CA852 from LGW to PEK and vice versa. Return flight delayed 3 hrs but only due to closure of the Russian Airspace for few hours. Aircraft was an A330-200. Fairly OK interior, but toilets were awfully misused by some passengers. The cabin crew were OK, not overly excited about their job but accommodating. Announcements could be hardly understood. Food was awful both ways and the drinks were frugally offered or even refused. Snacks were some Chinese biscuits and plenty of water. The onboard entertainment was well below par for such a long flight. Seat comfort could be better. The best part was that the Captain was British, or at least had an Oxfordian command of English, which offered some reassurance. Nevertheless, we flew safely both ways and in the end that is what matters the most!



Air China Customer review :  20 June 2013 by V Chan (Taiwan)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

TPE-PEK-AMS via CA190-CA961 on 4/20-21/2013. Flight was at least 2 hours late for each leg of the flight. There was no English entertainment onboard - only Chinese. In addition, the Chinese entertainment was available for about max 3 hours of the total 14 hours travel time. They also tell you in advance there is limited selection of food, if they run out, please accept their apology. The seat size itself is fine so is the overall travel. However, do not travel with them if you are on a tight time frame as very likely not able to catch your next flight. But you get what you pay for.



Air China Customer review :  17 June 2013 by Amar Raj Singh (India)

Rating : 2/10

Score 2 out of 10

Cabin Flown

Business

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CA 948, Delhi - Beijing, Seat 12 L, CA 985, Beijing - San Francisco, Seat 82C, 13th June. Business Class between Delhi and San Francisco. Some of the worst and oldest aircraft's are being used on this route. Airbus from Delhi to Beijing had very worn out toilets and the toilet bowl did not even flush properly. The 747-400 on the Beijing - San Francisco route was more than 14 years old, no 170 deg recline, this is an old J class seat with many of the seat reclining and extension systems not working. Recline is partial and at least 2 of the functions on my seat (82 C) were not working. The lower panel on my seat was falling off and lying on the floor. The business class lounge at Beijing is another disaster, a dirty smelly shower room with no post use cleaning.



Air China Customer review :  11 June 2013 by Patrick Flood (Australia)

Rating : 1/10

Score 1 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

Flight from Sydney to Beijing cancelled and changed to a different day without explanation. On the flight itself the service was cold and abrupt. My biggest complaint about this flight were my uncivilised fellow passengers. One lady cut in front of me in the queue during check in. Later in the flight I produced my phone / tablet (which was in flight mode) to check the time. I now realise I shouldn't have but the guy sitting beside me became aggressive in an animated fashion. I requested a move which the cabin staff to their credit quickly agreed to. Their English was extremely poor. I flew a total of four 8+ hour flights with the airline in the past month (Sydney - Beijing - Frankfurt - Shanghai - Sydney). The food was variable, ranging from quite poor to somewhat edible and the Chinese red wine was sour and undrinkable. My main issue was uncivilised fellow travellers - I almost lost count of the amount of times I was pushed / shoved or cut in front of in queues during this experience. In addition when transferring through Shanghai I had to collect my luggage and re-check in mid way - they could not transfer my luggage directly from Frankfurt to Sydney. This was an unpleasant way to travel and I would not recommend the airline. You get what you pay for and if you do chose Air China be prepared for extra irritations and inconveniences.



Air China Customer review :  5 June 2013 by Satish Sakrikar (India)

Rating : 0/10

Score 0 out of 10

Cabin Flown

Economy

Value for Money

Seat Comfort

Staff Service

Catering

Entertainment

Recommended

CA429, Chengdu to Mumbai on 2013-06-02. I did not get any food to eat as they only had fish meals. FA's were rude and did not help to find an alternative meal for me. The beer was warm, the toilets were dirty from the start of the flight and in shabby condition. The overhead TV screen showed the same Chinese documentary 3 times and a Chinese film both in Mandarin subtitles. Finally coming in to land in Mumbai a 1 minute clip of Beijing airport was shown over and over again till landing. I will never travel this airline again. China has such fantastic infrastructure and warm and friendly people with great cuisine. This airline does great harm to the fine image of China.






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