Air China Passenger Reviews and Air China Customer Trip Reports   Air China an official 3-Star Airline   Add your Air China Review   Air China official 3-Star ranking   Airline Reviews : A-Z Index a SKYTRAX QUALITY APPROVED AIRLINE

PAGE 1 2 3 4 5

AIR CHINA customer review :  26 September 2009 by Y Ren   (Australia)

PEK-SHA first class. Priority check in at Beijing airport terminal 3. Lounge is good, much better than Hangzhou one. Boeing 777-200, very comfortable seat even a little bit dated. 1hour 45mins flight with full service, staff friendly and professional, hot meal and drinks served. AVOD was not great, took me a while to work it out then nothing much available. I never work out why the seat belt sign was on during the entire flight.

AIR CHINA customer review :  24 September 2009 by Y Ren   (Australia)

HGH-PEK First class. New A330 with angled flat bed seat, heaps of space. 1 hour 45 minutes flight, full service, food and wine served, really tasty. Staff friendly and professional with good English. TV program was good too for less than 2 hours flight. Vvery impressed with equipment and service, fantastic flight!

AIR CHINA customer review :  8 September 2009 by G Alexander   (China)

PEK to PVG Business class - Star Alliance Gold check in at Beijing terminal 3. Efficient, simple, non-eye contact services without a smile, but it took 3 minutes. Security check is a less than a 100 meters away, efficient, swift. Boarding was at a bussing gate - they don't have sufficient gates on the domestic side, so often domestic flights are parked at international gates and buses are used to those gates. Seems very Chinese to build the largest airport terminal but still not have enough gates. Finally a smile at the airplane door! Flight was about 80% full, drinks, followed by a choice of breakfast. Not bad, very edible, hit the spot. Second round of drinks, coffee. Flight crew attentive, smiling, good English skills. Luggage was coming out when I arrived at baggage claim, another 3 minutes, got my bag and off.

AIR CHINA customer review :  5 September 2009 by Jeremiah Ong   (Singapore)

TPE-PEK. Fairly new A330. Quick check in with friendly counter staff that helped me with my overweight baggage charges. Seems like they either ran out of fragile stickers or something as my request to paste on one of my boxes passed. Took window seat in A/C with 2-4-2 configuration. Personal entertainment system was not too bad though a little dim. Seat pitch was ok.

AIR CHINA customer review :  5 September 2009 by Jeremiah Ong   (Singapore)

PEK-SIN. Old 767-300. Was only person in 10 seat first class cabin. Funny thing was business class was packed. Service excellent, attendants very nice but spoke very little english. No personal entertainment and seat was not hardshell. Legroom was sufficient but at the full 170 degree recline, I could touch the bulkhead in front, sat at seat 1A by the window. Check in was a breeze with friendly counter staff that spoke some english and took the initiative to help me paste a fragile sticker onto one of my boxes without asking. Overall, pleasant trip that I would take again considering the excellent price. Not recommended if you do not have your own entertainment. Air China First Class Lounge was ok but still not comparable to top tier airlines.

AIR CHINA customer review :  2 September 2009 by Randal Wong   (Japan)

Economy Class from Shanghai to Beijing. Quick check-in, took off ontime on an rather old 737. Hot meal served 30 mins into the flight. Decent Chinese meal for a 2 hours flight. Generally good experience. One of the pilots came out from the cockpit and sat on the front row and enjoying his dinner with passengers. I never see that before.

AIR CHINA customer review :  27 July 2009 by V Agarwal   (UK)

WUH-PEK. Onboard the 737-800, flight attendents were friendly and seats were comfortable. I wish the inflight magazine had articles in English. What surprised me is that we were only given a drink and a packet of nuts, this was not what I had expected given the service on China Southern while going to Wuhan. In Beijing the wait for bags was not long.

AIR CHINA customer review :  27 July 2009 by D Abnew   (USA)

Shanghai-Peking-Los Angeles. First leg of flight held for 8 hours because of weather at PEK: no complaints, this does happen, and the personnel were OK with providing food etc. On arrival at PEK, second leg had left already, and we were sent to a hotel - and this is where it got bad. First, the hotel was 3rd rate, the only rooms available had not been cleaned or the bedding changed (and no fresh bedding was available) and we were told we would be there for 2 days before being put on the flight to LAX (this was only announced in Chinese). Some of us went back to the airport and managed to get transferred to a United flight leaving that day. So, this is not an airline that does well by its passengers when things go wrong.

AIR CHINA customer review :  22 July 2009 by H Tan   (Singapore)

SIN-PEK-ULN. Flight SIN-PEK was ok, but Beijing to Ulaanbaaotr (ULN) was delayed for 2 days! When I arrived at Beijing for transit to Ulaanbaator, there was no announcement on flight delay. The staff only told us to proceed to Gate E01 to wait! For the 2 days of flight delay, waiting at Beijing airport, communications by Air China was very bad. We were brought to and from between airport and airport hotels, checkin and out for these 2 days. Morning call for us at 5am in morning and then waited for 30mins, told us to flight not confirm, we may go back to sleep and continue to wait for further notice! The reason given that caused our 2 days of flight delay was due to bad weather in Ulaanbaator, but all other flights were flying and landing at Ulaanbaator.

AIR CHINA review :  17 July 2009 by D Djamal   (US)

Just got off Air China from PEK to SFO on 747-400. The check in process was smooth, but the gate is located way, way down the terminal. As aerobridge wasn't used, we packed into a bus that took us to the plane. The seat was comfortable (32") but to PTV for the 11 hour flight. Flight attendants attentive, and the food was not bad (given the choice of either chicken or fish, I chose chicken rice with inedible dessert). Will fly them again if they're still the cheapest.

AIR CHINA review :  13 July 2009 by B.Sanders   (USA)

LAX-PEK-LAX 747. Stay away. I think I might have stepped back into 1981! The flight attendants were attentive, but in need of more training as they had trouble with carts, helping passengers and spilled a drink on one guy. The seats were the worst. Flight delayed on takeoff for 3 hours. Mainland Chinese passengers don't seem to pay attention to seat belt sings or cabin crew? The food, I love Asian food, but the food was not suitable for convicted criminals. Entertainment, I should have brought a good book. On the way back a bit better.